We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.
May 15,2014
Minithumbup
By: 'Thomas Pedley'
May 15,2014
6 people found
this helpful
Absolutely fantastic communication, always keeping me up to date with how the rent agreement was progressing. Staff was always available to help, even on short notice and offered advice beyond the normal call of duty. There were no delays from Black Katz throughout the renting ...
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May 08,2014
Minithumbdown
By: 'Nick'
May 08,2014
7 people found
this helpful
We got a very good first impression of Blackkatz and without a doubt we did pay the first deposit, After that the hell on earth started, the price went up, we where given a contract that did included fees we never been told, The administration ...
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Apr 30,2014
Minithumbup
By: 'Hannah'
Apr 30,2014
4 people found
this helpful
Michelle was incredibly helpful and dealt with all of our queries in a quick and efficient manner. She sent through all our information in plenty of time and was always available when we needed to ask anything. I would definitely use Black Katz again....
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Apr 22,2014
Minithumbdown
By: 'katiek'
Apr 22,2014
6 people found
this helpful
Blackkatz are TERRIBLE, avoid them at all costs. They are very unhelpful, unfair and totally unprofessional. Save yourself and avoid using blackkatz. There raised our rent 2 weeks before we moved back in in september (after being away in summer) meaning that we had no time ...
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Apr 18,2014
Minithumbup
By: 'Matthew'
Apr 18,2014
3 people found
this helpful
We lived in a property where Black Katz handled the lettings for six years (they didn't manage the property). For the first 3 or 4 years our contact at Black Katz wasn't particularly impressive - nothing awful, just not proactive or responsive. Then Kim took over our ...
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Apr 18,2014
Minithumbup
By: 'Matthew'
Apr 18,2014
1 people found
this helpful
We lived in a property where Black Katz handled the lettings for six years (they didn't manage the property). For the first 3 or 4 years our contact at Black Katz wasn't particularly impressive - nothing awful, just not proactive or responsive. Then Kim took over our ...
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Was this helpful? Yes
Apr 04,2014
Minithumbup
By: 'Dev'
Apr 04,2014
2 people found
this helpful
Wil did not try to push properties which were not relevant or properties which would have just wasted time, but instead focussed on my needs and contacted me when a property which suited me came up. Wil, Jennifer and Chris were all efficient, professional and ...
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Mar 04,2014
Minithumbup
By: 'HappyAna'
Mar 04,2014
0 people found
this helpful
Dealing with BlackKatz was a pleasure, I was looking for a place to rent for weeks and when I called them they showed me one flat and... bingo! The agent (Marc) had real knowledge of the Camden area, he drove me around and gave me ...
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Feb 14,2014
Minithumbup
By: 'Joe'
Feb 14,2014
3 people found
this helpful
I telephoned Black Katz on the Monday morning; I had a viewing organised that afternoon for the following day on a property which matched closely to my specification. I made a negotiated offer (which Black Katz advised on), which matched closely to separate research I ...
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Jan 22,2014
Minithumbup
By: 'Nadine'
Jan 22,2014
0 people found
this helpful
Illy and Inari were very good at suggesting me properties that corresponded to by requirement. They were very flexible in term of viewing and always willing to arrange me even outside of their office hours. I was very happy by not only the quality of ...
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Dec 23,2013
Minithumbup
By: 'Tiernan'
Dec 23,2013
0 people found
this helpful
Friendly, helpful, efficient and a joy to deal with. Dara and Cristina made finding a lovely new flat and moving very easy and not at all stressful as previous moves have been. Highly recommend....
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Dec 11,2013
Minithumbup
By: 'Tom'
Dec 11,2013
3 people found
this helpful
One of the best customer services I have ever received from a state agent. Michal did not waste his time and straightaway started looking for properties that matched my requirements. He was fully able to understand what type of properties I was looking for. I ...
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Dec 04,2013
Minithumbup
By: 'Brinda'
Dec 04,2013
0 people found
this helpful
Dara has been an absolute angel, restoring my faith with property searching. Especially when I was loosing hope after having had bad experiences with many agents; who were uncaring and unhelpful. Dara listened to my needs and made the experience less stressful, she went above ...
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Dec 03,2013
Minithumbdown
By: 'Return my deposit'
Dec 03,2013
2 people found
this helpful
Black Katz bring a definition to the term "property managers" during our time has tenants we asked Black Katz a number of simple questions relating to the property which they choose to ignore, simply because they have no idea about the properties they ...
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By: Andrew
Jan 16, 2014
View all comments (1)
I am sorry that you have felt you need to complain, We work very hard at customer service which is why we get so many positive reviews. We have a clear policy on the return of deposits and do all we can to return as quickly as possible. Please provide your property address and I will do all I can to resolve the matter. Again my apologies that you have felt the need to complain. I look forward to hearing from you. Regards, ANDREW BLACK ...
Nov 28,2013
Minithumbup
By: 'Sarah Moore'
Nov 28,2013
2 people found
this helpful
Fantastic letting agent; really friendly and helpful with everything. Didn\'t try and \'sell\' me the property and let me make up my own mind, none of the pushiness I had be warned to expect from letting agents! Helped and supported me through the ...
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Nov 09,2013
Minithumbup
By: 'Carla'
Nov 09,2013
7 people found
this helpful
The decision of visiting and registering to every estate agent branch nearby the place where my husband and I wanted to live seemed convenient. It would have given us the chance to save time and get to see what we really were looking for. Until ...
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Nov 05,2013
Minithumbup
By: 'Matt'
Nov 05,2013
0 people found
this helpful
They helped us through the process and weren\'t pushy at all. Jordan even went into work on his day off to help us get the offer through. Cheers guys....
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Oct 31,2013
Minithumbup
By: 'Mark'
Oct 31,2013
0 people found
this helpful
When we arrived through the dorrs of the Black Katz office, we had one week to find a house. We had settled on that area of London, but had been consistently let down by poor service from other estate agents in the area, and had ...
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Oct 24,2013
Minithumbup
By: 'peech'
Oct 24,2013
3 people found
this helpful
I was very impressed with the service provided by Alex and Kim. Their terms were better than other agents and they were both efficient and courteous. I will use them again and would certainly recommend Black Katz to anyone....
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Oct 11,2013
Minithumbup
By: 'Will'
Oct 11,2013
2 people found
this helpful
Very smooth and transparent letting process. Black katz let the property on behalf of the landlord and manger. They were happy to explain the letting process in clear terms at every stage and understood and acted on our concerns. Everyone I spoke to at the ...
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Oct 10,2013
Minithumbup
By: 'Hollybaker'
Oct 10,2013
1 people found
this helpful
Considering how quickly we needed to move black katz were so efficient in making sure everything happened fast! We had the keys to our property within 4 days of viewing! Definitely reccomend to anybody looking to rent in london...
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Oct 07,2013
Minithumbup
By: 'Philiman'
Oct 07,2013
4 people found
this helpful
Sanil showed us a few good properties, and really helped us get a quick turnaround on the flat we chose when time was an issue. Very friendly demeanour - we never felt pressured and as a result are really looking forward to moving into our ...
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Oct 03,2013
Minithumbdown
By: 'NoName'
Oct 03,2013
6 people found
this helpful
Black Katz are by far one of the most shambolic businesses I have come across. Having rented from them for a year I can safely say to anyone that they should run a mile in the opposite direction before considering renting through them. Myself and ...
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By: AVIOD THE CATZ
Mar 03, 2014
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Black catz What can i say I am renting a property from them now. We had a roof leak and had no electricity for 4 months and guess what we still do not have electricity. This company shoul d be reviewed as it is terrible A lot of people have not had their deposits back and we are worried to. Black catz will take your money and the owner will spend it no some new tyres on his new porchse Choose foxtons all day If your reading this black catz you should be ashamed of yoursel ...
Oct 02,2013
Minithumbup
By: 'Christina Bell'
Oct 02,2013
1 people found
this helpful
I\'ve been a landlady for over 25 years and have known and dealt with Black Katz, Crouch End for over 10 years. Each time I have a tenant change they come up trumps and find a great tenant. The team have once again provided a first ...
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Sep 26,2013
Minithumbup
By: 'Kryssie'
Sep 26,2013
0 people found
this helpful
I have had a good experience dealing with Black Katz. Eli was able to arrange a viewing of the property at a time that was convenient. Jennifer was very helpful in the application process and while there was one minor obstacle we managed to sort ...
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Sep 21,2013
Minithumbdown
By: 'Annoyed'
Sep 21,2013
4 people found
this helpful
Black Katz are simply the worst estate agents I have ever come across. Whilst they were attentive and friendly in showing us properties once the contract was signed we could never get hold of anyone. we had no electricity for 4 days and they wouldnt put ...
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By: Andrew.
Sep 23, 2013
View all comments (1)
We are sorry that you have felt the need to complain. We want all our tenants and landlords to be happy with the service they receive and work very hard at this which is why we get so many positive reviews. If you can please forward your property address we will look into matters ASAP. Again, we are sorry that you have felt the need to complain. We look forward to hearing from you. Regards, ANDREW BLACK ...
Sep 19,2013
Minithumbdown
By: 'MG'
Sep 19,2013
6 people found
this helpful
I took over a room in a property rented out by Black Katz last year. There was about 2 months left on the contract when I took it over - the previous tenant had told me this but Black Katz never mentioned it. At the time, ...
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What agent could do to change your mind?
Given me my deposit back!
Attached Files
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By: Andrew.
Sep 23, 2013
View all comments (1)
MG, I am sorry that you have had reason to complain. We work very hard at customer sevice which is why we get so many positive reviews. Please provide your property adrress and we will look into matters ASAP. Again, my apologies that you felt the need to complain. We look forward to hearing from you. Regards, ANDREW BLACK ...
Sep 13,2013
Minithumbup
By: 'Fiona'
Sep 13,2013
1 people found
this helpful
We were working to a very tight deadline - we had about a week to find a property - and Dara at Black Katz, Crouch End, was not only understanding of this fact but went out of her way to help us find somewhere that ...
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Sep 13,2013
Minithumbup
By: 'Jim Godfrey'
Sep 13,2013
0 people found
this helpful
We ended up putting our house on with three lettings agents, including two of the more fancy \'Crouch End\' agencies but to their credit Black Katz were the team that came through and rented our house before we left for the US. They found ...
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Sep 11,2013
Minithumbup
By: 'Peter Summers'
Sep 11,2013
0 people found
this helpful
This is the second time I have rented through black Katz, Chris was manager of the branch both times. I have found him and his team to be a very friendly and helpful bunch. I wouldn\'t use any other agency, they are communicative and ...
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Last updated at 4:15 PM 25/07/2016 by allAgents

Complaints Procedure

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Last updated at 4:15 PM 25/07/2016 by allAgents

Camden West Central Office
69 Parkway, London NW1 7PP
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Clapham
78 Borough High Street, London SE1 1LL
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Crouch End / Muswell Hill Office
1 Topsfield Parade, Middle Lane, London N8 8PR
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22 Baron Street, London N1 9ES
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78 Borough High Street, London SE1 1LL
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199B West End Lane, London NW6 2LJ
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