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We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.
 


Properties for sale
Properties for rent
Jul 13,2012
Minithumbup
By:
Jul 13,2012
2 people found
this helpful
Chris got excellent tenants at a good rent, with no unresonable requests and secured six months rent in advance as foreign. The property was well shown until suitable tenats were found. The new tenants were found quickly without the worry of a gap period. Jennifer orgainised the clean, inventory and a new bed, old furntiure was removed so did not have to get invloved as I am a busy man. I would reccomend this agency to any landlord as the move in was trouble free without the need and cost for ma...
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Jul 16,2012
Minithumbup
By:
Jul 16,2012
0 people found
this helpful
Though we eventually found a flat through a friend (which as it was privately letted to us, was the best deal we could get), Black Katz were very helpful in trying to find us a flat. George called me on several occasions to see how our search was going and in the end, found us a flat which we no doubt would have gone for if we didn\'t have a private lettings deal on offer. Not pushy, professional and very friendly....
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Jul 16,2012
Minithumbdown
By:
Jul 16,2012
3 people found
this helpful
Despite being told my budget and requirements, and being assured on the day of the appointed viewings that these would be considered, I turned up and the agent was going to show me properties that were entirely inappropriate. He was pushing for us to change the budget, despite the fact that I had made it clear that was not feasible, and then tried to pressure me into viewing properties I definitely did not want. I was looking for a 1 bedroom flat and had explained that I would not consider studi...
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By: Andrew
Jul 23, 2012
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Good Evening, As promised I said I would respond today. No one in the office can remember dealing with you however what I would like to say is: 1. With strong rents and strong demand from tenants we often suggest to tenants that they may wish to consider a slightly cheaper area or type of property; for example where we may struggle to secure them a 1 bed flat at a certain rent we may suggest a studio flat. 2. I can assure you that we are NOT sexist; we have women throughout the company a....
Jul 23,2012
Minithumbup
By:
Jul 23,2012
0 people found
this helpful
May i commend the team at Black Katz in Shepherds Bush. Both Jay and Peter were phenomenal asistance, from the moment i called to inquire about availability to the finalising and signing the contract. Their support has been a huge strength for me, their interpersonal skills married along their professionalism has surpassed any service i have ever aquired! Also may i add Kym has been wonderfully prompt in following up and digilent correspondance. The whole experience with Black Katz...
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Jul 26,2012
Minithumbup
By:
Jul 26,2012
1 people found
this helpful
I have been helped by Michael twice now to assist me in my property searches. Whilst I have eventually decided to let via other agents, I wanted to drop a note to higly recommend Michael. He showed me many properties which were in my criteria, and drove me to these properties rather than leaving it up to me to meet in streets I am unfamilar with. Despite me not being interested in the first few properties, Michael still showed full interest in my property search, and next time I let, I will defi...
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Was this helpful? Yes
Aug 01,2012
Minithumbdown
By:
Aug 01,2012
6 people found
this helpful
The initial search period is ok, if all smiles and done with little respect or efficiency. Once you sign, it\'s obvious these people have no idea how to run a business, much less treat people like decent human beings. Every time we would call or write an email stating the things that frequently broke down in our apartment, we were largely met with indifference and/or complaisance. Alisa Ardini\'s okay, once you get her attention, but incapable of action without first having read your request in ...
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What agent could do to change your mind?
They could have: - Given a flying fuck about the people with whom they\'re dealing - actually known something about the apartment they were showing - been flexible and courteous to the people paying them the past year when we both wanted to renew, and then wanting to be selective about the people they\'re parading through our rooms - If selectivity is not an option, a modicum of sensitivity to the fact that having any half-interested jackass looking for an apartment in London is suddenly permitted to go through our bedrooms without so much as an id check is not uncalled for; actually, it\'s absolutely necessary.
Was this helpful? Yes
By: ANDREW
Aug 06, 2012
View all comments (1)
Miss Austen, I am sorry that you have needed to complain, we work hard at customer service and want you to be happy with the service received. Please provide your property details so matters can be looked into urgently. Again my apologies. Regards, ANDREW BLACK....
Aug 01,2012
Minithumbup
By:
Aug 01,2012
1 people found
this helpful
This summer was my first experience looking for a flat to rent, and I quickly realised that estate agents can be disorganised, unhelpful and occasionally rude. However, my experience with Nik from Black Katz Islington was entirely the opposite. Nik drove us to viewings, gave us unbiased and helpful advise, and called me regularly with flat suggestions. Altogether, my experience with Nik from Black Katz stood out for the rest because of his helpfulness and attitude, and I would therefore definite...
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Aug 02,2012
Minithumbup
By:
Aug 02,2012
0 people found
this helpful
I have been in close contact with both Tim at Crouch End and Tom at Islington to help me find a safe, affordable studio within easy commute of Old Street. I haven\'t had to chase them up at all for property updates, I haven\'t been taken to see dirty, unpleasant properties and I have found them polite, helpful and able to consistently hit the mark in finding me properties to look at that are within budget and on my timescale to rent. They have been able to collect me from the tube station in the...
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Was this helpful? Yes
Aug 03,2012
Minithumbdown
By:
Aug 03,2012
5 people found
this helpful
Black Katz have been leaving me WITHOUT hot water for more than a week now. No matter how nice the flat you\'re looking at might be - do not go for it if it is managed by Black Katz. I am working full-time and I am living alone - so I do not have anyone looking after my flat during the day, which is why I require an engineer who does evening hours. Now Black Katz unfortunately appears to be seeking the cheapest solution for them, even if that means distress and discomfort for the tenant. An elec...
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What agent could do to change your mind?
Black Katz could improve on how they look after their tenants once the contract is signed.
Was this helpful? Yes
By: Lee
May 02, 2013
View all comments (4)
Most tenants have no clue about property management, and there first port of call for blame is the agent or Landlord. You are obligated as a tenant to allow access at reasonable time for works to be carried out, this means that on occasions you may need to take time of from work or arrange fro someone to let them in. If you had not hot water for 2 weeks, why did you not issue Black Katz with a final date of when you wanted works completed and if not done then deducted from the rent. Some tenants....
Aug 03,2012
Minithumbup
By:
Aug 03,2012
1 people found
this helpful
The agent, Michal (Mike) Maslisz, was really a devoted agent. We were looking for a flat to rent, alas we were very tight in time, as I came to London (from overseas) for a week in mid July. He was very helspful, took us with his car and showed us some flats for three days, and as a result of his effort we did find a flat which suits us, to which we plan to move in soon (Auguat 2012)....
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Aug 09,2012
Minithumbdown
By:
Aug 09,2012
11 people found
this helpful
I really hope Andrew Black reads this because I have been desperately trying to get hold of a Director from your company and all of your staff at West Hampstead seem ridiculously determined to keep you from hearing this information... Please see below a complaint letter I wrote and sent for your intention but I assume has been kept from you. Both my former flatmate and especially me have received appalling customer service from your West Hampstead branch in particular by Jennifer Powell, who I c...
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What agent could do to change your mind?
Do their job and act like a human being, for starters.
Was this helpful? Yes
By: Jason
Aug 16, 2012
View all comments (4)
Andrew.... So many excuses. It was your job to help me. The contract states quite clearly that I have the right to break the contract at any point provided I find a suitable tenant to take over the lease which I did. You can say what you want but it was not by any means Help you offered and I would question whether all of the good reviews are even valid. I wouldn't be surprised if your staff did it themselves especially since ironically only a few days after I posted this comment a mysterious....
Aug 10,2012
Minithumbdown
By:
Aug 10,2012
3 people found
this helpful
I am without warm water for more 2 weeks now! Stay away from Black Katz! Before you sign the contract, they are friendly and helpful, however, as soon as you sign a contract with them, they do not care about their tenants anymore! 2 weeks ago my boiler broke down. After an initial attempt to repair it by an independent engineer and another British Gas engineer, it took BlackKatz another week to arrange for an electrician to come and have a look at the boiler. It turned out some parts had to be o...
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What agent could do to change your mind?
They could repair my boiler!!!!
Was this helpful? Yes
By: Angry Former Tenant
Aug 10, 2012
View all comments (1)
It's so true. All they care about is the money they make from the initial contract signing and then they become such a nightmare to deal with. They have been rude and verbally abusive to me each time I've rung them or emailed them and Chris, a manager in their West Hampstead branch insulted me and raised his voice to me over the telephone, not even listening to my point of view as a client or trying to meet my needs. Worst company I have ever dealt with and they really need to work on their cust....
Aug 12,2012
Minithumbup
By:
Aug 12,2012
2 people found
this helpful
Both Jennifer and Paul were extremely friendly and helpful. The communication we had with them via e-mail and in person was excellent. They are proof that there are nice estate agents in London!...
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Was this helpful? Yes
Aug 17,2012
Minithumbup
By:
Aug 17,2012
2 people found
this helpful
In the pursuit of a property to suit the needs of myself and two friends moving to London from NZ, BlackKatz in NW6 met (and exceeded) all my lofty expectations of a London lettings agency. I\'d heard horrific first-hand accounts of the many requisite documents required for successfully renting a property in London. The inconvenience of trying to co-ordinate this process while yet to arrive in the UK posed itself as a challenge. Never during this time though was I left feeling concerned that...
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Was this helpful? Yes
By: Gemma H.
Aug 17, 2012
View all comments (1)
I must say that it does look a bit strange that right after that horrible complaint concerning staff at this branch there has been two good ones. I have been to this branch in the past when looking to let in the Hampstead area and found the staff there to be quite rude and only concerned with lets that are way above a reasonable price range. I never dealt with Jennifer Powell but I did meet with a man with white hair and found him to be rude. I really didn't like the vibe at this agency and deci....
Aug 17,2012
Minithumbup
By:
Aug 17,2012
2 people found
this helpful
The service I have received from this agent, and from the named staff member in particular, has been really really good. Moving house is always stressful, and I had a million questions, all of which she answered promptly and fully. I don\'t have a high opinion of estate agents, generally, but Black Katz have really been very good indeed, and I\'d definitely use them again for rental properties (shame they don\'t do sales as well)....
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Was this helpful? Yes
Aug 21,2012
Minithumbup
By:
Aug 21,2012
2 people found
this helpful
The service provided particularly by Jay has been second to none. He could not have been more helpful . It was a pleasure to deal with him and the Black Katz team at Shepherds Bush Road....
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Was this helpful? Yes
Aug 22,2012
Minithumbup
By:
Aug 22,2012
2 people found
this helpful
After being in touch with numerous estate agents who were either uninterested or dismissive, I was relived to have found Black Katz in Crouch End. I dealt with Robin who was not only attentive to my wants and needs but worked through my budget and area restrictions to find me a perfect home. After being frustrated by constant obstructions in the house hunting process, Robin was able to show me homes straight away , and they all fitted my needs. It was a massive relief to know that I could take a...
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Was this helpful? Yes
Aug 24,2012
Minithumbup
By:
Aug 24,2012
0 people found
this helpful
I found Black Katz to be friendly, efficient, clear and patient during our negotiation through to handover of the keys. Will was our letting agent. He was very nice and happy for us to spend as much time as we needed looking around the property. He was flexible with his time and allowed us to see the property twice in one day, which expedited the process. Once we agreed to make an offer he was helpful during the negotiation and made sure both sides understood each other. We quickly agreed f...
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Was this helpful? Yes
Aug 24,2012
Minithumbup
By:
Aug 24,2012
1 people found
this helpful
Dear Black Katz, I was looking for a property in the last two weeks and primarily used your West Hampstead Office and was in contact with Eli. Although i did not end up renting through your company I must thank you for the effort that was put into my property search. After a frosty reception from the manager, i was directed to Eli, who on the contrary was cheery, engaging and helpful. It was refreshing to have an agent talk honestly and to the point and who appeared to take great pride in...
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Was this helpful? Yes
Aug 31,2012
Minithumbup
By:
Aug 31,2012
2 people found
this helpful
We are writing to to say how very grateful my housemates and I are for Black Katz efforts in helping us find a house. It was Micheal and Michelle who dealt with us, and we to make sure people are aware of how fantastic their service was. They were very efficient and helped find us the perfect property, which we couldnt be happier with. The whole process was very easy, and everything from the viewing, to signing the contract was done in less then 4 days. We are stunned at how well the team op...
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Was this helpful? Yes
Sep 02,2012
Minithumbup
By:
Sep 02,2012
0 people found
this helpful
I used the agency to rent my current flat. The fee was 150 pounds and process for renting was smooth. Also, my flat is managed by Black Katz. Alisa in Black Katz is managing the flat and I highly satisfied with her work. When I report the problems, she responded quickly and contacted the contractor straightforward to fix it....
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Was this helpful? Yes
Sep 07,2012
Minithumbup
By:
Sep 07,2012
3 people found
this helpful
I have flat hunted and rented with Black Katz twice and have always found them to be more than competent. On my most recent property search I was helped by Nick, who was professional, friendly and attentive. Unlike other agents (not at Black Katz!), Nick did not try to palm off the worst flat on their books but instead actually listened to my needs and was happy to book viewings at very short notice, and to fit in with my awkward schedule. A great agent who I would definitely recommend....
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Was this helpful? Yes
Sep 13,2012
Minithumbup
By:
Sep 13,2012
2 people found
this helpful
I would just like to thank Jay and the team at Black Katz Hammersmith for helping me find and rent a flat. I am from the USA and emailed them more than a month before I came, as well as emailing other estate agents. They not only emailed me, but called me in the US to talk to me about my needs. Once here, I stepped off the airplane, went to my temporary hotel, and walked into their office. On the same day and within a matter of hours, they had shown me three properties and I signed for one t...
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Was this helpful? Yes
Sep 17,2012
Minithumbup
By:
Sep 17,2012
0 people found
this helpful
The staff are really helpful and practical. Specially Jennifer, who really helped us in everything we needed even after we\'d signed the contract. We would definitely recommend Black Katz....
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Was this helpful? Yes
Sep 19,2012
Minithumbup
By:
Sep 19,2012
2 people found
this helpful
Absolutely fantastic experience, from viewing to final key hand over. Empathetic to circumstances and bent over backwards to help with everything. Have already recommended to friends looking to rent in London....
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Sep 28,2012
Minithumbup
By:
Sep 28,2012
0 people found
this helpful
John was really friendly and approachable. He drove me to see the property which saved me a lot of time, and accompanied us to the contract signing to make sure we met up with the estate managers okay. I\'d definitely recommend him to anyone looking for a new place....
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Was this helpful? Yes
Oct 03,2012
Minithumbup
By:
Oct 03,2012
2 people found
this helpful
We had been struggling to find a property to rent in the Clapham area for a couple of weeks due to how competitive the market is, however had an offer accepted on the first property that we viewed with Black Katz!...
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Was this helpful? Yes
Oct 19,2012
Minithumbup
By:
Oct 19,2012
2 people found
this helpful
Originally I spoke with Alex who was professional and courteous throughout. Whilst viewing the property the first time, he was very knowledgeable about the property itself and clear about the Black Katz application process. Alex was very patient and allowed us to return for a second visit to measure up and complete our requirements list. He was very patient through this process and provided assistance where necessary. Jay took over the process once the initial deposit was submitted and the re...
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Was this helpful? Yes
Nov 04,2012
Minithumbup
By:
Nov 04,2012
1 people found
this helpful
From start to finish it has been a pleasure to deal with Black Katz. When I first came into the office Michael was extremely helpful in understanding my needs and in order to show me only relevant properties. He drove to and from the properties and was always providing useful bits of information regarding the properties and surrounding areas. I was kept in touch throughout the negotiation phase and my needs were communicated as requested. The admin side handled by Michelle was equally eff...
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Was this helpful? Yes
Nov 05,2012
Minithumbup
By:
Nov 05,2012
0 people found
this helpful
Hi, I would like to thank Chris and Nick for finding a suitable accommodation for me in a short space of time. Thanks guys for your good work. The staff I interacted with (Eli and Jennifer ) were courteous and polite in person and on the phone. I felt I was treated like an individual rather than another number on the data sheet. Keep up the good work...
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Last updated at 4:15 PM 25/07/2016 by allAgents

Complaints Procedure

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Last updated at 4:15 PM 25/07/2016 by allAgents

Awards won by Black Katz

Individual Branch Awards

London, N8 8PR

Firm rankings



Camden West Central Office
69 Parkway, London NW1 7PP
(97)
Clapham
78 Borough High Street, London SE1 1LL
(0)
Crouch End / Muswell Hill Office
1 Topsfield Parade, London N8 8PR
(57)
show all branches (6)
Islington / East Office
22 Baron Street, London N1 9ES
(11)
London Bridge
78 Borough High Street, London SE1 1LL
(101)
West Hampstead
199B Westend Lane, London NW6 2LJ
(107)

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