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    Rachel Nehard
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    Zia Anwar
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    Dara
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    Caley
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We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.
May 31,2013
Minithumbup
By:
May 31,2013
1 people found
this helpful
The agent stayed in constant communication throughout the process of applying for tenancy. They were very helpful and promptly replied to any queries. Would definately recommend!...
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May 27,2013
Minithumbup
By:
May 27,2013
0 people found
this helpful
John was an excellent estate agent - he got us a viewing at a flat that matched our exact requirements within a few hours of it coming on the market, and we put down a deposit on the day. Everyone at Black Katz was incredibly helpful, and explained the ins and outs of the process clearly. Their admin fees were reasonable, and all the paperwork was completed quickly. Would recommend whole-heartedly....
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May 24,2013
Minithumbup
By:
May 24,2013
3 people found
this helpful
After looking at afew awful properties we came across black catz and spoke to dara from the first meeting we arranged 2 veiwings, the service we recived was professional and effective. Dara helped us with any questions, she was bubbly pleasent we got on straight away! I thought the whole process was going to be a head ache but with daras help it was simple easy and abit of fun aswell! I would like to thank her for all the help and support even when she was no longer dealing with our case she sti...
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May 22,2013
Minithumbup
By:
May 22,2013
1 people found
this helpful
Dara was recommended by a friend. So we called her up and she was very helpful in finding us a place that suited us and was at a good price! We visited the place with her and she was a very bubbly, lovely person, we fell in love with the property and she took us straight to the office, even though it was ment to close at 6 she stayed after hours for us to sign some forms. Someone who helps this much really makes the customer happy as it feels like she\'s just as excited as we are!...
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May 16,2013
Minithumbdown
By:
May 16,2013
6 people found
this helpful
Although Black Katz were great for finding us flats to view, it was when a flat had been chosen that problems started to arrise. When we first started searching with them, we gave them the date range that we were able to move within. Each property that we were shown was within this range and as were shown round each one, I noted down the details, price, availability, etc. We decided on a property that we really liked, and put down the money when requested. It was after Black Katz had our money t...
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What agent could do to change your mind?
Don\'t lie to your clients and if it was truly a mistake that causes them extra hassle, make an effort to show you\'re sorry.
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By: Nick
May 07, 2014
View all comments (2)
We got a very good first impression of Blackkatz and without a doubt we did pay the first deposit, After that the hell on earth started, the price went up, we where given a contract that did included fees we never been told, The administration Lady was the absolutely worst, she did harass us, change the deal, started to push us in a way that mad us feel like there might be something dodgy going on, and yes there was, the flat was still on advert so I would not be surprised if there is a lot of p ...
May 13,2013
Minithumbup
By:
May 13,2013
0 people found
this helpful
Black KAtz were quick and efficient with everything that needed to be done. They communicated well and genuinely wanted our move to be as seamless as possible. Excellent stuff....
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May 09,2013
Minithumbup
By:
May 09,2013
1 people found
this helpful
After a few weeks of trying to find a property, often dealing with agents of questionable ethics, whom were disinterested and sometimes rude, I stumbled across one in Hornsey that I fell in love with immediately. A beautiful loft apartment overlooking Alexandra Park. We dealt with Dara at the Black Katz Crouch End branch. Dara was extremely helpful and friendly. She helped us arrange an offer that would put the property within our budget that very day and within a couple of hours, meaning ...
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May 09,2013
Minithumbup
By:
May 09,2013
1 people found
this helpful
Two of us were looking for a flat for a couple of weeks. After we realised Dara was working at BlackKatz we left our details with her. By the next day she had found a placed for 3 people so we grabbed another fella and viewed it. Love it instantly and she had catered to all our needs and found everything we wanted in just the first viewing! So we said yes right away. With the help of Christina too we had made an offer within the hour. That was on a Friday. Over the weekend we sorted the agreeme...
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May 01,2013
Minithumbup
By:
May 01,2013
1 people found
this helpful
Dealing with Black Katz, and specially with Dara Madden and Cristina Quinteiro was one of the best letting agency experience I\'ve had. It was quick, effective and without any trouble. Lots of contact and help from them on every part of the process. Dara went through all the steps really clearly and dealt with all the problems and questions we had. Really good!...
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Apr 09,2013
Minithumbup
By:
Apr 09,2013
4 people found
this helpful
Very professional and efficient service (before and after signing contract) - made everything simple for us and took much of the hassle out of the moving process. Would definetly recommend....
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Apr 09,2013
Minithumbup
By:
Apr 09,2013
0 people found
this helpful
Very helpful whilst I was looking for a property. Unlike many other agencies keep a record of who you are and what you are looking for. Professional and friendly....
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Apr 09,2013
Minithumbup
By:
Apr 09,2013
0 people found
this helpful
Caley was able to find us two flats over the past two years, therefore I decided to ask him for help again for our current search. He has always been very kind and helpful and did his job with dedication and passion. Our search wasn\'t easy, however he understood from the very beginning what our real needs were and showed us flats accordingly. Being returning customers, he always gave us priority and first choice in flats. When busy with other customers, he asked James to go for viewings with us...
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Apr 04,2013
Minithumbup
By:
Apr 04,2013
0 people found
this helpful
Genuinely helpful and professional agency. I didn\'t know Black Katz were as well established as they are. Everyone was polite, friendly, and helpful - and very patient, as my demands were optimistic for my budget. James showed me a long list of properties and never gave any pressure to choose one option over another - always simply asking what I liked or disliked about a property to find better alternatives. I\'ll be recommending Black Katz....
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Mar 29,2013
Minithumbup
By:
Mar 29,2013
1 people found
this helpful
Sonia was very kind, helpful and patient (what a lot of agent aren\'t!). She offered us frequently new flats (almost every day) and was very responsive to our wishes. She tried to find the best matches to our requirements. In short, she was the loveliest and most caring agent of all. Unfortunately we couldn\'t sign with her since another agency offered us a flat we wanted....
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Mar 29,2013
Minithumbup
By:
Mar 29,2013
1 people found
this helpful
In addition to the above, I also dealt with Paul. All 3 staff were extremely helpful, and introduced 2 good tenants to me. The second tenancy was for 18 months which was wonderful. I would definitely use Black Katz again as I feel the standard of tenants they have provided was excellent, and they listened to what I wanted or not wanted in a tenant. Also all 3 staff were easily contactable, and returned my calls promptly, and whatever queries I had over email or on the phone were answered cle...
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Mar 26,2013
Minithumbup
By:
Mar 26,2013
0 people found
this helpful
I have had a pleasure to meet a John Curry, an Agent who has been providing me from the beginning a clear and quick response to my needs related in searching flat Thanks to him I found what I was looking for and I feel very happy. In addition I would like to add that he is reliable, honest and committed on his job. Thanks John,...
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Mar 26,2013
Minithumbup
By:
Mar 26,2013
0 people found
this helpful
I dealt with John Curry. Good things are those made easy, simple and fast and that\'s the way everything went with John. 1st property I saw, I liked it and 20min later I was signing a pre-agreement. I would highly recommend him (the agency) to anyone who is looking for a flat/house....
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Mar 21,2013
Minithumbup
By:
Mar 21,2013
0 people found
this helpful
My phone enquires were dealth with promply, and I felt I could trust the advice given. The staff were helpful and friendly, and would quickly, for instance, supply invoices I had lost, and would help in other ways. They were good at getting repairs done and ensuring that inspections were carried out. I was impressed by the staff based in Parkway and by those in Baron St, close by the flat. Most of all, I felt my flat was in safe hands while I was living hundreds of miles away....
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Mar 19,2013
Minithumbup
By:
Mar 19,2013
0 people found
this helpful
Eli was excellent - we were running late however he hung on for us as he insisted we see the property. After giving him our brief and having a young family himself he hit the nail on the head finding us this fab property! I am so glad he waited for us. Jennifer was very professional and quick with all our paperwork and everything felt easy which you need when moving house especially with a toddler. The other thing I found fab was they used all methods of communication - email, text and phone and...
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Mar 12,2013
Minithumbup
By:
Mar 12,2013
0 people found
this helpful
I dealt with Senior Negotiator, John Curry recently when I approached Black Katz urgently looking for a rental property. John went well out of his way on a Friday evening to drive us to the Camden office to fill in the agreement and make the deposit on the same night of the viewing to ensure that we secured the property. John was always very professional and highly efficient throughout the process and I would be happy to recommend his services to any prospective tenants....
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Mar 12,2013
Minithumbup
By:
Mar 12,2013
0 people found
this helpful
Black Katz have been very good and understanding, unlike most other agents Black Katz actually find for you what you are looking for within your budget. I can certainly recommend them and would use them again....
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Mar 01,2013
Minithumbdown
By:
Mar 01,2013
5 people found
this helpful
Rude, unhelpful and inconsiderate. If you can,don\'t use them! They are pushy when you are a prospective client and then bully you when you are a tenant moving on....
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What agent could do to change your mind?
Generally been more considerate and not tried to bully us on the weekend we were moving out for them to do viewings.
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By: blackkatz
Mar 03, 2013
View all comments (1)
I am really sorry that you have reason to complain. Please forward over the street name for which your complaint applies to and I will reply as soon as possible. We work very hard at maintaining a high level of customer service, so I am somewhat perplexed by your review. Yours sincerely, Alex Nunzi Manager. ...
Feb 02,2013
Minithumbup
By:
Feb 02,2013
3 people found
this helpful
I have been with Black Katz for more than two years since I rented a Flat at West Kensington with some friends from them in 2010. Since then they have been offering very professional service, sometimes we feel they were a bit too strict with the rules, however at the end of the days things all become more organized and secure since the set rules actually work. One of the staff, Kim Welcome has especially impressed us with her extreme kind attitude towards customers and her super efficiency and p...
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Was this helpful? Yes
Jan 31,2013
Minithumbup
By:
Jan 31,2013
15 people found
this helpful
It is safe to say that I haven\'t experienced customer service as good as what I received from Black Katz since I left the States 2 years ago. You would think that with a budget of 2k PCM it would be easy to find a place in the city that allowed a dog. Every agent up until that point had lied to me saying that their property allowed pets only to be told on arrival to the flat that they were not allowed. This happened over seven times. I walked into their office on a Tuesday completely defeated...
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Jan 29,2013
Minithumbup
By:
Jan 29,2013
0 people found
this helpful
such a good experience dealing with Black Katz. James kept in contact and was always looking for something in our price range. When he found us the flat we are currently living in the admin process was dealt with so efficiently and professionally. Having dealt with a number of agencies in London I have never found getting a flat with so little stress. I would recommend anyone to go through this agents...
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Was this helpful? Yes
Jan 25,2013
Minithumbup
By:
Jan 25,2013
1 people found
this helpful
The agent was extremely helpful, with quick responses to all emails and a friendly attitude. I would strongly recommend both her and Black Katz to a friend or family member....
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Was this helpful? Yes
Jan 24,2013
Minithumbdown
By:
Jan 24,2013
4 people found
this helpful
We rented a 4 bedroom flat in Highgate through Black Katz in February 2012 for 1 year. In the beginning they said it would be no problem renewing the contract for another year, as long as the rent was paid on time. 2 months before the contract ended they sent us a letter asking if we would renew it and me and my 3 other flatmates decided to do so. 1 month before the contract expired we received a call saying that the Landlord no longer wished to continue the contract. When we asked why they said...
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By: Andrew
Jan 28, 2013
View all comments (1)
Priscilla, i am sorry that you have had reason to complain, if you can please provide the property address we wil look into matters ASAP. I can assure you that the reason we get so many good reviews is because we work very hard at customer service. Finally, I am confused as you start by stating your desire to renew your tenancy and then finish off by stating that the flat is in very poor condition and the heating barely works. Our apologies again that you have needed to complain and we look ...
Jan 18,2013
Minithumbup
By:
Jan 18,2013
5 people found
this helpful
Black Katz is by far the best agency we have used. They took time to understand what kind of place we wanted to rent, provided useful advice, and once we found the flat were extremely efficient in finalising details ahead of the move. All in - fantastic customer service. Many thanks to Michael, Michelle and Alex from London Bridge...
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Was this helpful? Yes
Jan 17,2013
Minithumbup
By:
Jan 17,2013
13 people found
this helpful
I\'ve been working with Michelle at Black Katz for the last 4+ years. I have a new tenant every year and the agency has always successfully lined them up so the flat has not been vacant. The tenants themselves have always been reliable and responsible. Each year when the changeover happens, the references and contracts have always been sorted in a timely and professional manner. Michelle goes above and beyond and always helps me out with random questions and queries. I hope that we can co...
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Was this helpful? Yes
Jan 16,2013
Minithumbup
By:
Jan 16,2013
3 people found
this helpful
Very efficient and hassle free service. Zia knows the area very well so had a good sense of appropriate rental etc. there was a seamless transition between old tenant and new tenant which suggests lots of potential clients log into the site. Contractural issues were handled well by Lauren. Overall, a really smooth, uncomplicated arrangement. Highly recommended...
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Last updated at 4:15 PM 25/07/2016 by allAgents

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Last updated at 4:15 PM 25/07/2016 by allAgents

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