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We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.
Mar 29,2013
Minithumbup
By:
Mar 29,2013
1 people found
this helpful
In addition to the above, I also dealt with Paul. All 3 staff were extremely helpful, and introduced 2 good tenants to me. The second tenancy was for 18 months which was wonderful. I would definitely use Black Katz again as I feel the standard of tenants they have provided was excellent, and they listened to what I wanted or not wanted in a tenant. Also all 3 staff were easily contactable, and returned my calls promptly, and whatever queries I had over email or on the phone were answered cle...
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Mar 26,2013
Minithumbup
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Mar 26,2013
0 people found
this helpful
I have had a pleasure to meet a John Curry, an Agent who has been providing me from the beginning a clear and quick response to my needs related in searching flat Thanks to him I found what I was looking for and I feel very happy. In addition I would like to add that he is reliable, honest and committed on his job. Thanks John,...
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Mar 26,2013
Minithumbup
By:
Mar 26,2013
0 people found
this helpful
I dealt with John Curry. Good things are those made easy, simple and fast and that\'s the way everything went with John. 1st property I saw, I liked it and 20min later I was signing a pre-agreement. I would highly recommend him (the agency) to anyone who is looking for a flat/house....
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Mar 21,2013
Minithumbup
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Mar 21,2013
0 people found
this helpful
My phone enquires were dealth with promply, and I felt I could trust the advice given. The staff were helpful and friendly, and would quickly, for instance, supply invoices I had lost, and would help in other ways. They were good at getting repairs done and ensuring that inspections were carried out. I was impressed by the staff based in Parkway and by those in Baron St, close by the flat. Most of all, I felt my flat was in safe hands while I was living hundreds of miles away....
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Mar 19,2013
Minithumbup
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Mar 19,2013
0 people found
this helpful
Eli was excellent - we were running late however he hung on for us as he insisted we see the property. After giving him our brief and having a young family himself he hit the nail on the head finding us this fab property! I am so glad he waited for us. Jennifer was very professional and quick with all our paperwork and everything felt easy which you need when moving house especially with a toddler. The other thing I found fab was they used all methods of communication - email, text and phone and...
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Mar 12,2013
Minithumbup
By:
Mar 12,2013
0 people found
this helpful
I dealt with Senior Negotiator, John Curry recently when I approached Black Katz urgently looking for a rental property. John went well out of his way on a Friday evening to drive us to the Camden office to fill in the agreement and make the deposit on the same night of the viewing to ensure that we secured the property. John was always very professional and highly efficient throughout the process and I would be happy to recommend his services to any prospective tenants....
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Mar 12,2013
Minithumbup
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Mar 12,2013
0 people found
this helpful
Black Katz have been very good and understanding, unlike most other agents Black Katz actually find for you what you are looking for within your budget. I can certainly recommend them and would use them again....
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Mar 01,2013
Minithumbdown
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Mar 01,2013
5 people found
this helpful
Rude, unhelpful and inconsiderate. If you can,don\'t use them! They are pushy when you are a prospective client and then bully you when you are a tenant moving on....
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What agent could do to change your mind?
Generally been more considerate and not tried to bully us on the weekend we were moving out for them to do viewings.
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By: blackkatz
Mar 03, 2013
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I am really sorry that you have reason to complain. Please forward over the street name for which your complaint applies to and I will reply as soon as possible. We work very hard at maintaining a high level of customer service, so I am somewhat perplexed by your review. Yours sincerely, Alex Nunzi Manager.....
Feb 02,2013
Minithumbup
By:
Feb 02,2013
3 people found
this helpful
I have been with Black Katz for more than two years since I rented a Flat at West Kensington with some friends from them in 2010. Since then they have been offering very professional service, sometimes we feel they were a bit too strict with the rules, however at the end of the days things all become more organized and secure since the set rules actually work. One of the staff, Kim Welcome has especially impressed us with her extreme kind attitude towards customers and her super efficiency and p...
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Jan 31,2013
Minithumbup
By:
Jan 31,2013
15 people found
this helpful
It is safe to say that I haven\'t experienced customer service as good as what I received from Black Katz since I left the States 2 years ago. You would think that with a budget of 2k PCM it would be easy to find a place in the city that allowed a dog. Every agent up until that point had lied to me saying that their property allowed pets only to be told on arrival to the flat that they were not allowed. This happened over seven times. I walked into their office on a Tuesday completely defeated...
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Jan 29,2013
Minithumbup
By:
Jan 29,2013
0 people found
this helpful
such a good experience dealing with Black Katz. James kept in contact and was always looking for something in our price range. When he found us the flat we are currently living in the admin process was dealt with so efficiently and professionally. Having dealt with a number of agencies in London I have never found getting a flat with so little stress. I would recommend anyone to go through this agents...
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Jan 25,2013
Minithumbup
By:
Jan 25,2013
1 people found
this helpful
The agent was extremely helpful, with quick responses to all emails and a friendly attitude. I would strongly recommend both her and Black Katz to a friend or family member....
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Jan 24,2013
Minithumbdown
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Jan 24,2013
4 people found
this helpful
We rented a 4 bedroom flat in Highgate through Black Katz in February 2012 for 1 year. In the beginning they said it would be no problem renewing the contract for another year, as long as the rent was paid on time. 2 months before the contract ended they sent us a letter asking if we would renew it and me and my 3 other flatmates decided to do so. 1 month before the contract expired we received a call saying that the Landlord no longer wished to continue the contract. When we asked why they said...
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By: Andrew
Jan 28, 2013
View all comments (1)
Priscilla, i am sorry that you have had reason to complain, if you can please provide the property address we wil look into matters ASAP. I can assure you that the reason we get so many good reviews is because we work very hard at customer service. Finally, I am confused as you start by stating your desire to renew your tenancy and then finish off by stating that the flat is in very poor condition and the heating barely works. Our apologies again that you have needed to complain and we look ....
Jan 18,2013
Minithumbup
By:
Jan 18,2013
5 people found
this helpful
Black Katz is by far the best agency we have used. They took time to understand what kind of place we wanted to rent, provided useful advice, and once we found the flat were extremely efficient in finalising details ahead of the move. All in - fantastic customer service. Many thanks to Michael, Michelle and Alex from London Bridge...
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Jan 17,2013
Minithumbup
By:
Jan 17,2013
13 people found
this helpful
I\'ve been working with Michelle at Black Katz for the last 4+ years. I have a new tenant every year and the agency has always successfully lined them up so the flat has not been vacant. The tenants themselves have always been reliable and responsible. Each year when the changeover happens, the references and contracts have always been sorted in a timely and professional manner. Michelle goes above and beyond and always helps me out with random questions and queries. I hope that we can co...
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Jan 16,2013
Minithumbup
By:
Jan 16,2013
3 people found
this helpful
Very efficient and hassle free service. Zia knows the area very well so had a good sense of appropriate rental etc. there was a seamless transition between old tenant and new tenant which suggests lots of potential clients log into the site. Contractural issues were handled well by Lauren. Overall, a really smooth, uncomplicated arrangement. Highly recommended...
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Jan 15,2013
Minithumbup
By:
Jan 15,2013
3 people found
this helpful
I have not worked with an estate agent since moving to London, so Black Katz was my first. It has left me with a good feeling after hearing horror stories before! I must say that Black Katz were truly exceptional. Nick Cape was great as well and a credit to the agency. He was very professional at all times, and seems like an overall great chap! After calling up, he recommended a property that exactly fit our requirements, and was in constant contact via phone, sms and email. The poor workaholic ...
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Dec 29,2012
Minithumbdown
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Dec 29,2012
3 people found
this helpful
A very poor company to deal with from start to finish. The problems were there from the outset: intimidating phone calls to relatives who had offered to act as guarantors and the carelessness in which their staff left my parents\' personal details lying around in the office all the way through to the end when, after my tenancy was finished, a member of staff was extremely rude to me in the office. I nearly forgot to mention the assurances and general half truths we experienced too. "We\...
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By: Alex Nunzi
Jan 14, 2013
View all comments (3)
Dear Kenny, hope you are well. Sorry it has taken awhile to get back to you, As I did not hear back from you I had to painstakingly call all landlords who own properties in SE23 to ascertain the property you were referring to and then speak to the member of staff who spoke to you also. When your contract ended we asked you to return the keys to us (as stated in your contract) and you only returned one set and you forgot to include the chubb keys for the property. We asked you to ....
Dec 21,2012
Minithumbdown
By:
Dec 21,2012
4 people found
this helpful
Black Katz West Hapstead - Avoid a huge headache! Terrible to deal with: 1. Initally friendly and told us the landlord would accept a low offer - to get us to buy in with the admin fee etc. After we waited for weeks, trying to get confirmation, the price went up. They never called back when they said they would. We had to chase up the whole time. 2. Gave wrong information about the condition of the flat after we asked them to confirm. There is a large leak (damp patch) which we were to...
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By: Andrew
Jan 02, 2013
View all comments (1)
Eva and Sam, I am sorry that you have had reason to complain, we work very hard at customer service which is why we get so many positive reviews. I have asked Paul Crook, the franchisee responsible for that Office, to look into matter urgently and come back to you. Again my apologies. Regards, ANDREW BLACK....
Dec 20,2012
Minithumbup
By:
Dec 20,2012
0 people found
this helpful
A friend recommended me to use Black Katz and I thought they were excellent. Will came to our property to assess the rental and he was very efficient and friendly. When I went to the offices Christina, the secretary, was very helpful and constantly updated me on any new developments without me having to prompt her. Chris the manager was very professional and the whole experinece of letting a property was made much easier by dealing with this company. I would not hesitate to recommend them and...
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Dec 05,2012
Minithumbup
By:
Dec 05,2012
11 people found
this helpful
Very professional service and when they promised updates they occurred in a timely manner On the subject of manner...they were polite and happy to attend viewings at the drop of a hat..even late evening ones...
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Nov 30,2012
Minithumbup
By:
Nov 30,2012
0 people found
this helpful
I have been using Black Katz to rent my property in Willesden for about 5 years and I have never been disappointed. They are very on the ball, have always found me great tenants very quickly and they check out their financial stability too. All the people that work at Black Katz in West Hampstead are brilliant and I have a very good trusting relationship with them....
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Nov 29,2012
Minithumbup
By:
Nov 29,2012
0 people found
this helpful
I started looking for a flat in North London and quickly got frustrated by agents/landlords who didn\'t bother calling people back to arrange viewingsor to take down their ads after a property had been let. I registered with Black Katz and quickly got not just one all from Holly, but a follow-up the next day as well. She quickly booked me in to see a flat that was exactly what I had been looking for (because she actually listened to what my \'must haves\' are!). Once I decided I wanted it she w...
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Nov 29,2012
Minithumbup
By:
Nov 29,2012
0 people found
this helpful
Looking for a flat with Black Katz, I found that they were unlike any other letting agencies I had signed up to. Eli Altmann, who showed us all the properties we saw, was friendly, professional and patient. He was also not at all pushy, which I have found to be quite rare in comparison with other letting agencies! He was quick to inform me of new properties, listened to our needs and followed up viewings by calling me to find out whether we had liked the properties or not, and I felt that he too...
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Nov 21,2012
Minithumbup
By:
Nov 21,2012
1 people found
this helpful
I am a landlord and found myself in the ever-difficult position of needing to find a tenant in a very short space of time. I turned to Black Katz having worked with both Khan Cohen and Eli Altman before and as always, the service received was excellent. I specified exactly what I was looking for and within a week, a suitable couple had put a suitable offer on the table. I even had time to meet the couple at the Black Katz branch before signing the contracts! I also exeprienced a very friendly...
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Nov 20,2012
Minithumbup
By:
Nov 20,2012
0 people found
this helpful
From the start John was really friendly,helpful and efficient, he drove us to all the viewings and found us a flat the same day we walked in....
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Nov 19,2012
Minithumbup
By:
Nov 19,2012
1 people found
this helpful
This has been my second letting with Black Katz and, as a Landlord, I can honestly say they have been brilliant, in every aspect, and to date, have found great Tenants. In particular I must mention, Zia, based in the Camden branch, who has been exceptionally helpful, giving his expertise, professional advice and any support that I have needed and also Lauren's efficiency in setting up the tenancies. I cannot recommend them highly enough!!...
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Nov 08,2012
Minithumbup
By:
Nov 08,2012
1 people found
this helpful
I talked to Zia an evening, and he arranged for me a lot of views with Kale so I\'ve found what I was searching for in about 2 days! They\'re all very friendly and professional. They\'re highly recommended....
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Nov 08,2012
Minithumbup
By:
Nov 08,2012
1 people found
this helpful
Thank you to Black Katz (Khan Cohen) for showing me a property that was both within my budget and specifications. Too many estate agents show you properties which are not what you are looking for and a waste of time. I felt Black Katz actually listened to the requirements and only showed me what was interesting. Both Khan and Jennifer were very professional and responsive - I would recommend to anyone....
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Nov 06,2012
Minithumbup
By:
Nov 06,2012
1 people found
this helpful
We have used BK for two moves, and to be honest have never had any issues with them, and they have been really, really helpful with sorting our paperwork, getting our needs from the landlord met and doing the work they say they would do. Most of the bad reviews here seem to me from people who lack basic common sense. IE, dont move into a flat you can\'t afford, dont move into a flat you feel pressured about, dont move in with people you dont like. Black Katz have done what the remit of the c...
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Last updated at 4:15 PM 25/07/2016 by allAgents

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Camden West Central Office
69 Parkway, London NW1 7PP
(101)
Clapham
78 Borough High Street, London SE1 1LL
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Crouch End / Muswell Hill Office
1 Topsfield Parade, London N8 8PR
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Islington / East Office
22 Baron Street, London N1 9ES
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London Bridge
78 Borough High Street, London SE1 1LL
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West Hampstead
199B West End Lane, London NW6 2LJ
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