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We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.
Sep 03,2013
Minithumbdown
By: 'JC'
Sep 03,2013
2 people found
this helpful
I recently rented a flat from Black Katz, and I must say that the agent was awesome, George was attentive, helpful and a credit to the organisation. Once everything was signed however and I was handed over to the management team the problems started. The main issue is one of communication, if you ask for something to be sorted out a timescale and progress reports are all that is needed not the feeling that you are being ignored completely. I had a change in personal circumstances which meant ...
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Was this helpful? Yes
Aug 27,2013
Minithumbup
By: 'Tim'
Aug 27,2013
2 people found
this helpful
We were looking for a place to stay in London. Since we were moving from Germany to UK, everything was pretty new to us, especially the high turnover rates of London lettings market. Black Katz selected a nice collecting of properties and the agent made some time to show us parts of the city we intended to move. This was very helpful! Overall: very friendly people and (as compared to other agencies) small agent fees - I absolutely recommend this service to anyone who is moving to London from abr...
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Aug 24,2013
Minithumbup
By: 'tailyour'
Aug 24,2013
3 people found
this helpful
Excellent estate agents that have a wide variety of properties across central locations in central London. A very convenient way to bypass the behemoths like Foxtons and their extortionate agency fees. BlackKatz require a security deposit (equivalent to two weeks rent) up front when you submit an offer. This is a little daunting at first, and I\'ve not come across it done this way before, but on the first occasion I did so and my offer was rejected I received the money back the same afternoon....
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Aug 24,2013
Minithumbup
Michal Maslisz
Michelle Vanderhyde
By: 'Ellie Shepherd'
Aug 24,2013
1 people found
this helpful
The service provided by both Michael and Michelle was excellent. Michael took time to understand what we wanted as tenants and took the time to show us a wide variety of properties within our budget. As there was a short time between the offer being put forward and our tenancy beginning, Michelle was very organised and prompt with regards to documentation and contract signing. I would not hesitate to use Black Katz again as a tenant, and will be sure to recommend the agency to any friends in ...
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Aug 16,2013
Minithumbup
By: 'Mrs Gammalleri'
Aug 16,2013
0 people found
this helpful
Christopher has always provided us with excellent tenants, well suited to the property that we let, without any problems arising during the tenancy. I would fully recommend their services....
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Aug 16,2013
Minithumbup
By: 'Eva Abbott'
Aug 16,2013
1 people found
this helpful
BlackKatz were very organized and efficient. The agents really helped us, as students, and explained each step of the way (costs, procedures, etc). Franck was especially great...friendly and honest, and helpful. Thank you!...
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Aug 09,2013
Minithumbup
By: 'Raeman27'
Aug 09,2013
0 people found
this helpful
As a student looking for accommodation in London it\'s great to meet staff at a letting agent who can keeps things professional whilst also making you feel comfortable and not under pressure in the slightest. I met Sonia when I was viewing the property which I ended up making an offer for and Adam helped me take care of the paperwork and payments and what have you. Sonia had a really bubbly personality, we had a great chat and laugh whilst driving to and viewing the property and she seemed more...
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Was this helpful? Yes
Aug 05,2013
Minithumbup
By: 'Lubena & Troy'
Aug 05,2013
0 people found
this helpful
Few months ago me and my partner started looking for a place.First thing we did is to register with as many agencies as we could so we could find the perfect place we could call home.After being let down and extremely disappointed by the service we received from most agents,we decided to work only with James from Black Katz office in West Hampstead. His approach was very professional,he was extremely friendly and always listened to our requirements and wishes. As we were looking for the perfec...
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Jul 22,2013
Minithumbup
By: 'Leanne'
Jul 22,2013
1 people found
this helpful
Estate Agents on a whole often have a poor reputation however these guys certainly could teach the rest a thing or too. It was a pleasure dealing with them. Would highly recommend....
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Jul 16,2013
Minithumbup
By: 'Lee Hill'
Jul 16,2013
0 people found
this helpful
Eli Altman showed me five properties in Northwest London at short notice and during a tight frame. I was impressed by his calm, courtesy and straighforward approach. He was also not pushy and answered my questions clearly. As a representative for his agency, he definitely left a good impression and I would easily recommend him or Black Katz to others needing to find suitable accommodation in a market that can be confusing,intimidating and lack transparency about fees. I would happily refer any f...
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Jul 15,2013
Minithumbup
Lauren Dean
Caley
By: 'anna'
Jul 15,2013
0 people found
this helpful
Black Katz were a pleasure to work with - really friendly and positive - they gave us the heads up on a flat before it went on the market and negotiated a great rent for us that we are really happy with. Lauren and Caley in paticular were extremely helpful - a real change from other estate agents we had worked with!...
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Jul 15,2013
Minithumbup
By: 'Giacinto Colicci'
Jul 15,2013
0 people found
this helpful
I must say that I am utterly satisfied with all James did to help us find a flat. He was effecient and professional and I must thank him for having got the flat that I was looking for such long time....
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Jul 03,2013
Minithumbup
By: 'Jossmi'
Jul 03,2013
0 people found
this helpful
This estate agents was fantastic, could not have been more helpful from the word go. After emailing them one evening along with several other estate agents, they were the first to call in the morning and the person calling (George) was so helpful, I turned down the offers of help from other estate agents. Throughout the period of looking for a property, I had constant updates from our estate agent, George. We went up for a day to look at properties of which he had found a few for us to look at...
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Jul 01,2013
Minithumbup
Michal Maslisz
By: 'Amanda'
Jul 01,2013
3 people found
this helpful
Really impressed with the professionalism shown by everyone at this branch. Michael knew what we wanted, was prepared, and found us a home within two hours. I would highly recommend Black Katz to anyone looking to relocate to London....
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Jun 30,2013
Minithumbup
By: 'Grace'
Jun 30,2013
0 people found
this helpful
The service was extremely fast and professional. Communication with the agent was smooth and queries dealt with very quickly. Very impressed with their service....
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Jun 28,2013
Minithumbup
By: 'Amy lindsay'
Jun 28,2013
0 people found
this helpful
My cousin and I were looking to rent a property and we were being extremely fussy with certain criteria! James went above and beyond to ensure that our needs were met! He ensured that we did not waste out time looking at properties that wouldn\'t suit us. James was very kind and chatted to us throughout the day making it fun rather than a full boring day!! He gave us some very useful advice and was honest and truthful! I would definitely recommend James or anyone in the Black Katz of w...
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Was this helpful? Yes
Jun 26,2013
Minithumbup
By: 'Chris Gibson'
Jun 26,2013
0 people found
this helpful
These guys are great to work with. James, who I consulted with, was very very helpful. When a property became available that he thought matched our requirements, he let us know quickly. He and the rest of the team are knowledgeable, friendly and professional. You feel like you can trust them. Well done Black Katz, and thanks James....
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Jun 26,2013
Minithumbup
By: 'OliverDHead'
Jun 26,2013
0 people found
this helpful
The agents at Black Katz we\'re very helpful throughout. From firstly managing to reduce our weekly rent from £550 to £470 a week (between 3 of us). Secondly, they were pleasant and helped us throughout the whole process. They were very informative and provided us with the information we needed to enable us to move in, in our short turn around. Would highly recommend!...
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Jun 18,2013
Minithumbup
By: 'Al'
Jun 18,2013
0 people found
this helpful
We have dealt with a number of agents in the past and have generally not been impressed. Black Katz West Hampstead were superb in getting us all to see the place asap. Thanks to James for helping with that and to Paul for making the negotiation with the landlord easy. Jennifer need special mention, as previously the admin side of this process has always been very daunting and full of hidden costs by the agent. Jennifer was exceptionally organised, easy to communicate with and upfront about all c...
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Jun 14,2013
Minithumbup
By: 'Lucy'
Jun 14,2013
0 people found
this helpful
The guys at Black Katz could not have been more helpful. They showed us two properties which were both great, listened carefully to our requirements and negotiated in a fair and transparent way. They worked with us to make sure we were happy, and despite us messing them about they remained polite and cheerful. We would have no hesitation recommending the guys at the West Hampstead branch....
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Was this helpful? Yes
Jun 13,2013
Minithumbup
Mitchelle Vanderhyde
By: 'Rupert (B H Hindocha)'
Jun 13,2013
2 people found
this helpful
We have been dealing with Black Katz for some time now and on each occasion have found them very efficient in their dealings with matter of finding new tenants, obtaining references etc. I have also found them very professional at negotiating rent proving updates at any time without any delays. I would always recommend them to any prospective clients....
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Jun 07,2013
Minithumbup
By: 'beccaa11'
Jun 07,2013
2 people found
this helpful
Dara was lovely, friendly and extremely helpful in helping us find a property. Unlike other agents in the area she understood our budget and explained what we could get for our money. She showed us round a variety of properties and really took on board our comments about them making the next viewing more worthwhile. She was always available on the phone and she was very flexible if we were running late etc. Her knowledge of the area and all the figures e.g. deposits etc was great and she was abl...
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Was this helpful? Yes
Jun 06,2013
Minithumbup
By: 'Daniel Perks'
Jun 06,2013
1 people found
this helpful
I recently used the agency to locate a potential property for rental. We were dealt with by Dara Madden, who is frankly the most impressive estate agent I have ever come across in both this recent and all my past property searches. We arrived at the agents early to try and move the viewing and were welcomed warmly by Dara who spent the next 10 minutes trying to push our viewing forward so that my friend could have more time to catch a train to Manchester that evening. We were driven to the pr...
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Jun 05,2013
Minithumbup
By: 'Lauren'
Jun 05,2013
1 people found
this helpful
We used Black Katz in Crouch End to look to look for a house in North London. It was our first experience of looking for a house in London and Dara could not have been more helpful. Dara did everything she could to find a property within our budget (despite this being quite low) in the area we wanted and was always helpful and professional. We could always get in contact with her whenever we had any questions and we were always fully aware of the details of the property we were viewing. We f...
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Jun 05,2013
Minithumbup
By: 'Danielle'
Jun 05,2013
1 people found
this helpful
My experience with Black Katz, and with Dara in particular was so positive that I just had to leave a review. Her enthusiasm and knowledge for the job made her a pleasure to deal with. She answered all my questions accurately and honestly and made sure she had a picture of exactly what sort of property I was looking for so that she could tailor her suggestions to my needs. When she took us to view a property she made it an extremely enjoyable experience - there was no pressure or rush and I fel...
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Was this helpful? Yes
May 31,2013
Minithumbup
By: 'Martin'
May 31,2013
1 people found
this helpful
The agent stayed in constant communication throughout the process of applying for tenancy. They were very helpful and promptly replied to any queries. Would definately recommend!...
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May 27,2013
Minithumbup
By: 'Georgina B'
May 27,2013
0 people found
this helpful
John was an excellent estate agent - he got us a viewing at a flat that matched our exact requirements within a few hours of it coming on the market, and we put down a deposit on the day. Everyone at Black Katz was incredibly helpful, and explained the ins and outs of the process clearly. Their admin fees were reasonable, and all the paperwork was completed quickly. Would recommend whole-heartedly....
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May 24,2013
Minithumbup
By: 'sabrina'
May 24,2013
3 people found
this helpful
After looking at afew awful properties we came across black catz and spoke to dara from the first meeting we arranged 2 veiwings, the service we recived was professional and effective. Dara helped us with any questions, she was bubbly pleasent we got on straight away! I thought the whole process was going to be a head ache but with daras help it was simple easy and abit of fun aswell! I would like to thank her for all the help and support even when she was no longer dealing with our case she sti...
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Was this helpful? Yes
May 22,2013
Minithumbup
By: 'Cervena'
May 22,2013
1 people found
this helpful
Dara was recommended by a friend. So we called her up and she was very helpful in finding us a place that suited us and was at a good price! We visited the place with her and she was a very bubbly, lovely person, we fell in love with the property and she took us straight to the office, even though it was ment to close at 6 she stayed after hours for us to sign some forms. Someone who helps this much really makes the customer happy as it feels like she\'s just as excited as we are!...
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May 16,2013
Minithumbdown
By: 'Tidy'
May 16,2013
8 people found
this helpful
Although Black Katz were great for finding us flats to view, it was when a flat had been chosen that problems started to arrise. When we first started searching with them, we gave them the date range that we were able to move within. Each property that we were shown was within this range and as were shown round each one, I noted down the details, price, availability, etc. We decided on a property that we really liked, and put down the money when requested. It was after Black Katz had our money t...
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What agent could do to change your mind?
Don\'t lie to your clients and if it was truly a mistake that causes them extra hassle, make an effort to show you\'re sorry.
Attached Files
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By: Nick
May 07, 2014
View all comments (2)
We got a very good first impression of Blackkatz and without a doubt we did pay the first deposit, After that the hell on earth started, the price went up, we where given a contract that did included fees we never been told, The administration Lady was the absolutely worst, she did harass us, change the deal, started to push us in a way that mad us feel like there might be something dodgy going on, and yes there was, the flat was still on advert so I would not be surprised if there is a lot of p ...

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Last updated at 4:15 PM 25/07/2016 by allAgents

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