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We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.
 


Properties for sale
Properties for rent
Nov 30,2012
Minithumbup
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Nov 30,2012
0 people found
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I have been using Black Katz to rent my property in Willesden for about 5 years and I have never been disappointed. They are very on the ball, have always found me great tenants very quickly and they check out their financial stability too. All the people that work at Black Katz in West Hampstead are brilliant and I have a very good trusting relationship with them....
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Nov 29,2012
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Nov 29,2012
0 people found
this helpful
I started looking for a flat in North London and quickly got frustrated by agents/landlords who didn\'t bother calling people back to arrange viewingsor to take down their ads after a property had been let. I registered with Black Katz and quickly got not just one all from Holly, but a follow-up the next day as well. She quickly booked me in to see a flat that was exactly what I had been looking for (because she actually listened to what my \'must haves\' are!). Once I decided I wanted it she w...
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Nov 29,2012
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Nov 29,2012
0 people found
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Looking for a flat with Black Katz, I found that they were unlike any other letting agencies I had signed up to. Eli Altmann, who showed us all the properties we saw, was friendly, professional and patient. He was also not at all pushy, which I have found to be quite rare in comparison with other letting agencies! He was quick to inform me of new properties, listened to our needs and followed up viewings by calling me to find out whether we had liked the properties or not, and I felt that he too...
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Nov 21,2012
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Nov 21,2012
1 people found
this helpful
I am a landlord and found myself in the ever-difficult position of needing to find a tenant in a very short space of time. I turned to Black Katz having worked with both Khan Cohen and Eli Altman before and as always, the service received was excellent. I specified exactly what I was looking for and within a week, a suitable couple had put a suitable offer on the table. I even had time to meet the couple at the Black Katz branch before signing the contracts! I also exeprienced a very friendly...
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Nov 20,2012
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Nov 20,2012
0 people found
this helpful
From the start John was really friendly,helpful and efficient, he drove us to all the viewings and found us a flat the same day we walked in....
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Nov 19,2012
Minithumbup
By:
Nov 19,2012
1 people found
this helpful
This has been my second letting with Black Katz and, as a Landlord, I can honestly say they have been brilliant, in every aspect, and to date, have found great Tenants. In particular I must mention, Zia, based in the Camden branch, who has been exceptionally helpful, giving his expertise, professional advice and any support that I have needed and also Lauren's efficiency in setting up the tenancies. I cannot recommend them highly enough!!...
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Nov 08,2012
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Nov 08,2012
1 people found
this helpful
I talked to Zia an evening, and he arranged for me a lot of views with Kale so I\'ve found what I was searching for in about 2 days! They\'re all very friendly and professional. They\'re highly recommended....
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Nov 08,2012
Minithumbup
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Nov 08,2012
1 people found
this helpful
Thank you to Black Katz (Khan Cohen) for showing me a property that was both within my budget and specifications. Too many estate agents show you properties which are not what you are looking for and a waste of time. I felt Black Katz actually listened to the requirements and only showed me what was interesting. Both Khan and Jennifer were very professional and responsive - I would recommend to anyone....
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Nov 06,2012
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Nov 06,2012
1 people found
this helpful
We have used BK for two moves, and to be honest have never had any issues with them, and they have been really, really helpful with sorting our paperwork, getting our needs from the landlord met and doing the work they say they would do. Most of the bad reviews here seem to me from people who lack basic common sense. IE, dont move into a flat you can\'t afford, dont move into a flat you feel pressured about, dont move in with people you dont like. Black Katz have done what the remit of the c...
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Nov 05,2012
Minithumbup
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Nov 05,2012
0 people found
this helpful
Hi, I would like to thank Chris and Nick for finding a suitable accommodation for me in a short space of time. Thanks guys for your good work. The staff I interacted with (Eli and Jennifer ) were courteous and polite in person and on the phone. I felt I was treated like an individual rather than another number on the data sheet. Keep up the good work...
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Nov 04,2012
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Nov 04,2012
1 people found
this helpful
From start to finish it has been a pleasure to deal with Black Katz. When I first came into the office Michael was extremely helpful in understanding my needs and in order to show me only relevant properties. He drove to and from the properties and was always providing useful bits of information regarding the properties and surrounding areas. I was kept in touch throughout the negotiation phase and my needs were communicated as requested. The admin side handled by Michelle was equally eff...
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Oct 19,2012
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Oct 19,2012
2 people found
this helpful
Originally I spoke with Alex who was professional and courteous throughout. Whilst viewing the property the first time, he was very knowledgeable about the property itself and clear about the Black Katz application process. Alex was very patient and allowed us to return for a second visit to measure up and complete our requirements list. He was very patient through this process and provided assistance where necessary. Jay took over the process once the initial deposit was submitted and the re...
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Oct 16,2012
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Oct 16,2012
1 people found
this helpful
As I had only ever rented privately before, I had very little experience of using estate agents and I wasn\'t sure what to expect. I\'ve heard some absolute horror stories in the past so, I have to be honest, I was expecting the worst. However, Kim Welcome did much to dispel my fears and I found her to be courteous, helpful and efficient at every stage of the process. She answered all of my questions (and believe me, I had a lot) very promptly and she played a huge part in the successful comp...
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Was this helpful? Yes
Oct 16,2012
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By:
Oct 16,2012
4 people found
this helpful
[[EDIT ORIGINAL START]] What a bunch of INCOMPETENT buffoons. Seriously, use Black Cant\'s only if you want to be ripped-off, ignored and treated unprofessionally. They really don\'t care about you, and take your money without any consideration. They probably should be selling ice cream rather than real estate. Aaron was alright, he treated me professionally, and suggested the higher flat for noise reasons, and I should have listened to him [[EDIT ORIGINAL END]] What a bunch of INCOMPETE...
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What agent could do to change your mind?
Was this helpful? Yes
Oct 03,2012
Minithumbup
By:
Oct 03,2012
2 people found
this helpful
We had been struggling to find a property to rent in the Clapham area for a couple of weeks due to how competitive the market is, however had an offer accepted on the first property that we viewed with Black Katz!...
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Sep 28,2012
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Sep 28,2012
0 people found
this helpful
John was really friendly and approachable. He drove me to see the property which saved me a lot of time, and accompanied us to the contract signing to make sure we met up with the estate managers okay. I\'d definitely recommend him to anyone looking for a new place....
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Sep 19,2012
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Sep 19,2012
2 people found
this helpful
Absolutely fantastic experience, from viewing to final key hand over. Empathetic to circumstances and bent over backwards to help with everything. Have already recommended to friends looking to rent in London....
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Sep 17,2012
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Sep 17,2012
0 people found
this helpful
The staff are really helpful and practical. Specially Jennifer, who really helped us in everything we needed even after we\'d signed the contract. We would definitely recommend Black Katz....
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Sep 13,2012
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Sep 13,2012
2 people found
this helpful
I would just like to thank Jay and the team at Black Katz Hammersmith for helping me find and rent a flat. I am from the USA and emailed them more than a month before I came, as well as emailing other estate agents. They not only emailed me, but called me in the US to talk to me about my needs. Once here, I stepped off the airplane, went to my temporary hotel, and walked into their office. On the same day and within a matter of hours, they had shown me three properties and I signed for one t...
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Sep 07,2012
Minithumbup
By:
Sep 07,2012
3 people found
this helpful
I have flat hunted and rented with Black Katz twice and have always found them to be more than competent. On my most recent property search I was helped by Nick, who was professional, friendly and attentive. Unlike other agents (not at Black Katz!), Nick did not try to palm off the worst flat on their books but instead actually listened to my needs and was happy to book viewings at very short notice, and to fit in with my awkward schedule. A great agent who I would definitely recommend....
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Sep 02,2012
Minithumbup
By:
Sep 02,2012
0 people found
this helpful
I used the agency to rent my current flat. The fee was 150 pounds and process for renting was smooth. Also, my flat is managed by Black Katz. Alisa in Black Katz is managing the flat and I highly satisfied with her work. When I report the problems, she responded quickly and contacted the contractor straightforward to fix it....
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Aug 31,2012
Minithumbup
By:
Aug 31,2012
2 people found
this helpful
We are writing to to say how very grateful my housemates and I are for Black Katz efforts in helping us find a house. It was Micheal and Michelle who dealt with us, and we to make sure people are aware of how fantastic their service was. They were very efficient and helped find us the perfect property, which we couldnt be happier with. The whole process was very easy, and everything from the viewing, to signing the contract was done in less then 4 days. We are stunned at how well the team op...
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Aug 24,2012
Minithumbup
By:
Aug 24,2012
1 people found
this helpful
Dear Black Katz, I was looking for a property in the last two weeks and primarily used your West Hampstead Office and was in contact with Eli. Although i did not end up renting through your company I must thank you for the effort that was put into my property search. After a frosty reception from the manager, i was directed to Eli, who on the contrary was cheery, engaging and helpful. It was refreshing to have an agent talk honestly and to the point and who appeared to take great pride in...
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Aug 24,2012
Minithumbup
By:
Aug 24,2012
0 people found
this helpful
I found Black Katz to be friendly, efficient, clear and patient during our negotiation through to handover of the keys. Will was our letting agent. He was very nice and happy for us to spend as much time as we needed looking around the property. He was flexible with his time and allowed us to see the property twice in one day, which expedited the process. Once we agreed to make an offer he was helpful during the negotiation and made sure both sides understood each other. We quickly agreed f...
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Aug 22,2012
Minithumbup
By:
Aug 22,2012
2 people found
this helpful
After being in touch with numerous estate agents who were either uninterested or dismissive, I was relived to have found Black Katz in Crouch End. I dealt with Robin who was not only attentive to my wants and needs but worked through my budget and area restrictions to find me a perfect home. After being frustrated by constant obstructions in the house hunting process, Robin was able to show me homes straight away , and they all fitted my needs. It was a massive relief to know that I could take a...
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Aug 21,2012
Minithumbup
By:
Aug 21,2012
2 people found
this helpful
The service provided particularly by Jay has been second to none. He could not have been more helpful . It was a pleasure to deal with him and the Black Katz team at Shepherds Bush Road....
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Aug 17,2012
Minithumbup
By:
Aug 17,2012
2 people found
this helpful
The service I have received from this agent, and from the named staff member in particular, has been really really good. Moving house is always stressful, and I had a million questions, all of which she answered promptly and fully. I don\'t have a high opinion of estate agents, generally, but Black Katz have really been very good indeed, and I\'d definitely use them again for rental properties (shame they don\'t do sales as well)....
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Was this helpful? Yes
Aug 17,2012
Minithumbup
By:
Aug 17,2012
2 people found
this helpful
In the pursuit of a property to suit the needs of myself and two friends moving to London from NZ, BlackKatz in NW6 met (and exceeded) all my lofty expectations of a London lettings agency. I\'d heard horrific first-hand accounts of the many requisite documents required for successfully renting a property in London. The inconvenience of trying to co-ordinate this process while yet to arrive in the UK posed itself as a challenge. Never during this time though was I left feeling concerned that...
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Was this helpful? Yes
By: Gemma H.
Aug 17, 2012
I must say that it does look a bit strange that right after that horrible complaint concerning staff at this branch there has been two good ones. I have been to this branch in the past when looking to let in the Hampstead area and found the staff there to be quite rude and only concerned with lets that are way above a reasonable price range. I never dealt with Jennifer Powell but I did meet with a man with white hair and found him to be rude. I really didn't like the vibe at this agency and deci....
Aug 12,2012
Minithumbup
By:
Aug 12,2012
2 people found
this helpful
Both Jennifer and Paul were extremely friendly and helpful. The communication we had with them via e-mail and in person was excellent. They are proof that there are nice estate agents in London!...
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Was this helpful? Yes
Aug 10,2012
Minithumbdown
By:
Aug 10,2012
3 people found
this helpful
I am without warm water for more 2 weeks now! Stay away from Black Katz! Before you sign the contract, they are friendly and helpful, however, as soon as you sign a contract with them, they do not care about their tenants anymore! 2 weeks ago my boiler broke down. After an initial attempt to repair it by an independent engineer and another British Gas engineer, it took BlackKatz another week to arrange for an electrician to come and have a look at the boiler. It turned out some parts had to be o...
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What agent could do to change your mind?
They could repair my boiler!!!!
Was this helpful? Yes
By: Angry Former Tenant
Aug 10, 2012
It's so true. All they care about is the money they make from the initial contract signing and then they become such a nightmare to deal with. They have been rude and verbally abusive to me each time I've rung them or emailed them and Chris, a manager in their West Hampstead branch insulted me and raised his voice to me over the telephone, not even listening to my point of view as a client or trying to meet my needs. Worst company I have ever dealt with and they really need to work on their cust....



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
63 3 230 63 0 1 0 0 35 7

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

No fees set.
Created at 4:09 PM 25/07/2016. Last updated at 4:09 PM 25/07/2016 by allAgents


Complaints Procedure

No procedure available.

Awards won by Black Katz

Individual Branch Awards

London, N8 8PR

Firm rankings



Camden West Central Office
69 Parkway, London NW1 7PP
(96)
Clapham
78 Borough High Street, London SE1 1LL
(0)
Crouch End / Muswell Hill Office
1 Topsfield Parade, London N8 8PR
(56)
show all branches (6)
Islington / East Office
22 Baron Street, London N1 9ES
(11)
London Bridge
78 Borough High Street, London SE1 1LL
(101)
West Hampstead
199B Westend Lane, London NW6 2LJ
(107)

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