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We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.
Mar 21,2017
Minithumbup
By:
Mar 21,2017
Featured Review
0 people found
this helpful
My partner and I have just secured a rental apartment in Borough. Vince has been brilliantly throughout the process. He helped us negotiate a good price for the property, and kept us up to date with all communications with the landlord. He is enthusiastic about all the properties he shows prospective tenants and is willing to give his honest opinion (which is something that is lacking in the industry!) I would highly recommend working with Vince if you are looking for someone who will be hard-wo...
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Comment on agent fees
Black Katz charges an admin fee of around £180. Although pricey, I understand it to be fairly common in the market.
Was this helpful? Yes
Mar 16,2017
Minithumbup
By:
Mar 16,2017
Featured Review
0 people found
this helpful
We recently moved into a new property managed by the Black Katz N8 office and can wholeheartedly say that both Paul and William have been incredibly friendly and helpful throughout the process. Black Katz have been efficient and professional which has helped make the move as smooth as possible....
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Feb 17,2017
Minithumbup
By:
Feb 17,2017
Featured Review
0 people found
this helpful
Nik and his Team have done a fantastic job, I have to say, I was more then pleased. Having lived in many european cities, this was by far the best experience I ever had with a letting agency. Communication was fast and spot on, everything got organised within extremely little time, everybody did not only know what they were doing, but was also friendly and helpful. I'd choose them anytime again!...
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Feb 15,2017
Minithumbup
By:
Feb 15,2017
Featured Review
0 people found
this helpful
Vincent is fantastic, he is efficient, very helpful and goes above and beyond. A credit to the company, I would recommend his services to anyone. He went out of his way to show me 2 properties at short notice, on a Saturday afternoon (after working hours) I loved the one property and made an offer. Vince handled everything swiftly & professionally & kept me up to date on everything. He truly works for you....
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Comment on agent fees
Reasonable - feel admin fees being charged per person rather than per property is a little excessive
Was this helpful? Yes
Feb 03,2017
Minithumbup
By:
Feb 03,2017
Featured Review
0 people found
this helpful
Vincenzo was really warmed and friendly in full time to view the properties selected for me. The only inconvenient is that I didn't have any 100% confirmation of the tenancy till one day before moving, which is making u feel insecure....
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Comment on agent fees
The fees I think were resalable comparing other agent's fees. Really happy with them.
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Mar 19,2017
Minithumbdown
By:
Mar 19,2017
0 people found
this helpful
I was unfortunate enough to deal with Black Katz when living at Heathway Court (contract terminating in 2016). We were attended to by Sara Gomes when moving in, and Aidan when leaving, as well as another woman who came in to take inventory photos of the flat before we had moved out and without providing us with any notice (its ridiculous that an agency doesn't understand that they must provide 24 hours notice to come into the flat, and also that inventory photos should not be taken days before w...
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Comment on agent fees
Aidan seemed friendly.
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By: Andrew Black
Mar 22, 2017
View all comments (1)
Good Afternoon, We have now fully looked into matters and can confirm that our clear records show: 1. Inventory was carried out at the end of the tenancy / check out. We would never carry out an inventory during the tenancy. 2. 24 hours notice is always provided - this is standard company procedure. 3. Communication is always with the designated Lead Tenant who then communicates with their flatmates - we find tenants prefer this to lots of emails going backwards and forwards. 4. On the c ...
Jan 20,2017
Minithumbup
By:
Jan 20,2017
0 people found
this helpful
Jacek has been absolutely incredible in our property search, from the second we stepped foot into Black Katz he has helped us non stop. It can be a very confusing/ stressful time finding the perfect property, but Jacek has made everything so simple for us, he has been 100% upfront and honest all the time and has also gone out of his way to help us find the right property. He has been extremely patient with us, waiting for us to make our final decisions and sort everything out our end, and has ...
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Jan 19,2017
Minithumbup
By:
Jan 19,2017
0 people found
this helpful
Dealt with Paul initially on the phone and he was very helpful, then Jake was great and showed me round a good collection of relevantly priced flats in the area I was looking for. My overall experience with dealing with Black Katz was a pleasant one. Thanks!...
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Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
Hi, we are an spanish-french couple, Gary listened to us our requirements after a long conversation and he made us a tour and we found our property on the same day. Gemma&Michael help us with all negotation. Thank for all. Blackkatz highly recommended it!...
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Comment on agent fees
I think the fees are on the Market.
Was this helpful? Yes
Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
Gary was very communicative, flexible and also well informed about the property. After having had a look at several properties, also via BlackKatz, we could make a well informed decision....
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Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
Would recommend as Gary and Gemma were very friendly and made the whole process as easy and quick as possible. Extremely grateful to them for all their help!!...
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Comment on agent fees
Reasonable
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Jan 10,2017
Minithumbup
By:
Jan 10,2017
0 people found
this helpful
Lovely peaple, always attentive, very helpful with getting me and my friend settled in. The smoothest experiences i have had renting an apartment......
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Comment on agent fees
Good
Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
We had a very bad experience using Reliable Homes agency so we had 2 days to start looking again for a new flat. We came across to 7 Black Katz properties but once I called they were all already gone. Later that day I got a call from Jacek and he had a few properties within our needs and we went for a viewing. And he was right. We chose the first one he showed us. Plus, everything he said to us was everything we need to know about the property, without adding any bla bla bla during the vie...
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Comment on agent fees
Fees are fees. We always wish to pay as less as possible on fees but we didn't feel ripped off by them.
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Dec 12,2016
Minithumbup
By:
Dec 12,2016
0 people found
this helpful
Jake is a very pleasant and knowledgeable agent, who took on ideas, suggestions as well as positive and negative feedback in his stride. He proactively encouraged the landlord to make the necessary changes to the flat in order to accommodate my wife and I. We are now very happy in our new home! We look forward to working with Jake again....
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Comment on agent fees
Having registered with numerous agents recently, Black Katz agents fees are the going rate for the N8 area, so did not have any issues in paying it.
Was this helpful? Yes
Dec 11,2016
Minithumbup
By:
Dec 11,2016
0 people found
this helpful
Although Blackatz didn't manage to let my flat this time, they did try very hard and were excellent at keeping me informed and giving helpful feedback....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 10,2016
Minithumbup
By:
Dec 10,2016
0 people found
this helpful
We have to be really thankful to all the Black Katz members in West Hampstead branch, and in particular Alice and Gemma who helped us with courtesy, professionalism and availability to figure out the better option for our requirements. Absolutely excellent service; highly recommend....
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Comment on agent fees
The Agent's fee is absolutely reasonable and proportional with the service they offer to their customers.
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Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Emily was friendly, informative, engaging and helpful and not in the least bit overbearing or pushy. I would thoroughly recommend her as an agent and want to thank her for all her help!...
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Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
professional, on time, couldn't ask for much more really. positives: knew the area well, articulated the urgency and situation well negatives: none really - I'm a fuss pot sometimes so if I were to say something negatives its more my problem than his... With that in mind, I wasn't given teh full address of the property being viewed. No biggie as I found it easy enough and more a fault of IOS Maps....
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Comment on agent fees
good
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
We have used Black Katz for a couple of years now, and they are excellent. They have always found us fantastic tenants, and they are very thorough with their reference checking process. I highly recommend using Black Katz because they are really professional, and I know I can rely on them....
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Comment on agent fees
Good.
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
This has been my first time renting a property through Black Katz and it's been an incredibly smooth and easy process. They kept us fully updated whilst we were negotiating an offer, great communication, and then a very quick turnaround on referencing and pre move-in admin which was very much reassuring....
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Overall excellent service was provided The staff are friendly and informative. Frequent contact to update you on progress which was helpful....
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
This review is from the current tenants at 27 Balcombe Street. We were really comfortable with Adam Ebraheam and he answered all of our questions when he showed us around the property. He went beyond what the average estate agent would do to ensure that we were comfortable with the property, and did not pressure us or rush is into making a decision. He stayed with us for at least 2 hours in the property while we asked him a google doc full of questions, but he was patient, gave honest answers, a...
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Comment on agent fees
The standard fees
Was this helpful? Yes
Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
this helpful
I have used Black Katz for several years now. The tenants I have had have been very good. Black Katz has done their work very well as I have never had problems with rent and the tenants are responsible. The flat is rented quickly, the rent is usually increased year over year. Well done Black Katz....
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Comment on agent fees
All the people at the Southwark Borough branch and Michelle Vanderhyde in particular have been exemplary.
Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
The staff was really helpfull.They kept me informed during the whole procedure.I was pleased beacause i was in hurry to find a place and they helped me to move in really fast.I would definitely recommend it to a friend....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
I came to Black Katz quite by accident. I had been working with Foxtons and although the experience was fine Black Katz came through in the end. I had come with a property in mind but it has already been letted before i arrived. I met with Nik who quickly and efficiently let me know what was available and turned me to Akash to have him show me the properties. There were 3 altogether. Akash listened to my concerns and advised me on making sure I took pictures to differentiate the properties as we...
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Comment on agent fees
Straightforward and explained thoroughly.
Was this helpful? Yes
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
What can I say? I simply love Blackkatz! It is the second time they have helped me to find a new place...and it is getting better everytime :). I have tried other agents as well but what I like about Blackkatz is that they actually listen to what you are really looking for and they are very honest and are showing you apartments that suit you and not just those that they have to sell. Also they support you during they entire process - e.g. I had lots and lots of questions and queries and they wer...
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Comment on agent fees
Personally I think the agent fees are very fair and quite affordable to other companies. And these guys really offer good service for this.
Was this helpful? Yes
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
It has been a pleasure to work with Black Katz and in particular with Emily. She is friendly, really pleasant, patient and has always showed us great options for flats. These options clearly reflected the fact that she listened to our requirements and dislikes....
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Comment on agent fees
I'd say black katz's fees are on the same than Foxton's or similar agencies but you're much much nicer to work with.
Was this helpful? Yes
Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Emily provided us an excellent service. Informative, extremely courteous and professional, Emily spent a whole morning showing us possible solutions related to our request. Best service in London! Highly recommended....
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Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Right from the initial phone call, all the way through to signing the tenant agreement, the standard of professionalism shown was high. They took the time to listen to us, and offered to provide help where possible. It was a very smooth and stress-free experience and I highly recommend their services/...
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Comment on agent fees
The fees were good and of a very reasonable amount, and was not excessive unlike others that I had come across.
Was this helpful? Yes
Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
A very smooth experience and a team who helped answer all of my questions. I was impressed at the rates they charged, compared to other Estate Agents who were much less helpful....
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Comment on agent fees
Good value for money
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
I needed to rent a property within 1 week because I spent 2 weeks of searching with divers agencies without finding something relevant. I started to lose hope and decided to pop into the Blackcatz office because I liked the interior and because they had different certificates under their names. The same day Gary showed me 3 properties and the same evening I paid a deposit because I found what I wanted. After 1 week I had my flat and I am very happy where I am. Gary also took the time to answer t...
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Comment on agent fees
good
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
Finding a flat is the most stressful process, specially in London, but Black Katz, and specially Adam, made it a lot simpler. From the moment I got in touch with them, I was immediately able to go and see a flat and reserve it....
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Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
As a student, searching for property can be daunting but Black katz were honest, knowledgeable and friendly. Our experience with Gary and his colleague (forgot his name sorry!) was excellent and the details were explained clearly so there were no surprises. 10x better than my lettings agency last year so can only recommend!...
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Comment on agent fees
Seem reasonable for London.
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Both profffesional, really excellent and nice. They found us exactly what we were looking for straight away. We felt informed throughout the process and we were able to reach them at any time which really suited our schedule....
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Comment on agent fees
average
Was this helpful? Yes
Oct 11,2016
Minithumbup
By:
Oct 11,2016
Featured Review
0 people found
this helpful
Michelle was absolutely brilliant throughout the process of us renting a property through Black Katz: helpful, efficient, knowledgeable, friendly and professional. Black Katz was a great lettings agency overall: listening to our requirements, only showing us properties in the area/price bracket we wanted, organising everything on time and responding to all our requests. Highly recommend both Michelle Vanderhyde and Black Katz London Bridge....
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Comment on agent fees
Agent fees are part of most lettings and Black Katz is competitive in the marketplace.
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