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We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.
Properties for sale
properties for rent (142)
Apr 20,2017
Minithumbup
Charlie
Lauren Dean
By:
Apr 20,2017
Featured Review
0 people found
this helpful
I came to Black Katz Camden having had a wonderful experience with their London Bridge office two years ago. The staff at Black Katz are friendly, honest, transparent and efficient. I was able to arrange multiple viewings on the same day with Charlie, and the admin for arranging the contract was dealt with promptly by Lauren. What I think sets Black Katz apart from other London agents such as Foxtons is that they do care about the product and services they deliver. There are no hidden fees (alth...
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Comment on agent fees
Much lower than the average London agency
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Apr 12,2017
Minithumbup
Charlie
By:
Apr 12,2017
Featured Review
0 people found
this helpful
Charlie has been very helpful and available, gave some good advice and helped us getting a wonderful place at a great deal, would totally recommend....
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Apr 10,2017
Minithumbup
By:
Apr 10,2017
Featured Review
0 people found
this helpful
Having dealt with Black Katz Crouch End Office on a recent move to North London , I have to say what a pleasure they have been to deal with. They have made my move extremely easy and have been highly professional and very friendly. Jake and Marie in particular have been more than helpful and I would use them again on any move I make in the future. I would highly recommend them....
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Apr 07,2017
Minithumbup
Giuseppe Martellone
By:
Apr 07,2017
Featured Review
0 people found
this helpful
Giuseppe was absolutely fantastic! Often, my experience with agencies hasn't been that positive (don't worry, this has never included Black Katz!). He really made the whole process so easy, was very knowledgeable, went the extra mile to see if the office was open for us to pay then and there, and, to top it off, the communication was really exceptional - I've never gone through an agency who's got back to me so speedily!...
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Apr 06,2017
Minithumbup
Alexandra
By:
Apr 06,2017
Featured Review
0 people found
this helpful
Alexandra is the best real estate agent in London, she helped to find a flat in a couple of days, she managed to match all my criterias and she is really pro-active and supportive. I highly recommend Alexandra...
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Apr 04,2017
Minithumbup
Giuseppe Martellone
Patricia Couto
By:
Apr 04,2017
0 people found
this helpful
Great service, very helpful and professional. Giuseppe understood what we were after and took the initiative to find us a flat that was exactly what we wanted. Patricia was very punctual in responding to any queries we had and ensuring everything was processed in time for our move. The only negative comment is that the fees are a little steep but in the end it was worth it!...
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Mar 31,2017
Minithumbup
Michelle Vanderhyde
By:
Mar 31,2017
0 people found
this helpful
Michelle was great at getting back to us about our many questions. Minimal hassle to get us into the new flat....
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Comment on agent fees
okay. I am still not exactly sure what they are really for.
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Mar 29,2017
Minithumbup
Zia Anwar
Lauren Dean
By:
Mar 29,2017
0 people found
this helpful
Fantastic agency in central London. They helped us move three times from a small studio flat to a bigger 2-bedroom apartment. They were really responsive, helpful and willing to go an extra mile to find us the perfect flat. Also, dealing with landlords can be difficult, but they always made sure everything was settled/organised in due time. All in all, great experience which made moving around in London easy. Special thanks to Zia and Lauren for their help and advise....
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Comment on agent fees
The fees are not the lowest in London, but they provide excellent value for the money.
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Mar 29,2017
Minithumbup
Aidan Lynch
By:
Mar 29,2017
0 people found
this helpful
Black Katz is a great letting agency. Their staff is super attentive, agreeable and not as pushy as the rest of London's. I've talked first with Charlie Simz from Candem agency and since they had a property at West Hampsted to show, he put me in contact with Aidan. Aidan is a fantastic agent, absolutely reasonable, honest and dedicate. He's shown me a lovely property not far from their agency in this wonderful area of West Hampstead. They all seem to care about what you're willing to rent (inclu...
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Comment on agent fees
Fair fees
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Mar 28,2017
Minithumbup
Gemma Cummins
By:
Mar 28,2017
0 people found
this helpful
Great friendly and efficient service from Gemma who's taking care of my rental property. Had a couple of issues that needed sorting once tenants moved in - Gemma followed up on my queries immediately and responded both by phone and email with solutions (on the same morning)!! Keep up the good work Gemma - some of us really do appreciate your efforts!! :)...
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Mar 24,2017
Minithumbup
Giuseppe Martellone
By:
Mar 24,2017
1 people found
this helpful
Very nice and friendly. Not annoying as many London agents are. Seems very like a very genuine and enthusiastic guy....
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Mar 21,2017
Minithumbup
Vincenzo Bifulco
By:
Mar 21,2017
0 people found
this helpful
My partner and I have just secured a rental apartment in Borough. Vince has been brilliantly throughout the process. He helped us negotiate a good price for the property, and kept us up to date with all communications with the landlord. He is enthusiastic about all the properties he shows prospective tenants and is willing to give his honest opinion (which is something that is lacking in the industry!) I would highly recommend working with Vince if you are looking for someone who will be hard-wo...
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Comment on agent fees
Black Katz charges an admin fee of around £180. Although pricey, I understand it to be fairly common in the market.
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Mar 16,2017
Minithumbup
Paul Crook
william frank
By:
Mar 16,2017
0 people found
this helpful
We recently moved into a new property managed by the Black Katz N8 office and can wholeheartedly say that both Paul and William have been incredibly friendly and helpful throughout the process. Black Katz have been efficient and professional which has helped make the move as smooth as possible....
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Feb 17,2017
Minithumbup
Nik
By:
Feb 17,2017
0 people found
this helpful
Nik and his Team have done a fantastic job, I have to say, I was more then pleased. Having lived in many european cities, this was by far the best experience I ever had with a letting agency. Communication was fast and spot on, everything got organised within extremely little time, everybody did not only know what they were doing, but was also friendly and helpful. I'd choose them anytime again!...
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Feb 15,2017
Minithumbup
Vincenzo Bifulco
By:
Feb 15,2017
0 people found
this helpful
Vincent is fantastic, he is efficient, very helpful and goes above and beyond. A credit to the company, I would recommend his services to anyone. He went out of his way to show me 2 properties at short notice, on a Saturday afternoon (after working hours) I loved the one property and made an offer. Vince handled everything swiftly & professionally & kept me up to date on everything. He truly works for you....
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Comment on agent fees
Reasonable - feel admin fees being charged per person rather than per property is a little excessive
Was this helpful? Yes
Feb 03,2017
Minithumbup
Vincenzo Bifulco
By:
Feb 03,2017
0 people found
this helpful
Vincenzo was really warmed and friendly in full time to view the properties selected for me. The only inconvenient is that I didn't have any 100% confirmation of the tenancy till one day before moving, which is making u feel insecure....
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Comment on agent fees
The fees I think were resalable comparing other agent's fees. Really happy with them.
Was this helpful? Yes
Jan 20,2017
Minithumbup
Jacek Lubecki
By:
Jan 20,2017
0 people found
this helpful
Jacek has been absolutely incredible in our property search, from the second we stepped foot into Black Katz he has helped us non stop. It can be a very confusing/ stressful time finding the perfect property, but Jacek has made everything so simple for us, he has been 100% upfront and honest all the time and has also gone out of his way to help us find the right property. He has been extremely patient with us, waiting for us to make our final decisions and sort everything out our end, and has ...
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Jan 19,2017
Minithumbup
Jake Savvides
Paul Crook
By:
Jan 19,2017
0 people found
this helpful
Dealt with Paul initially on the phone and he was very helpful, then Jake was great and showed me round a good collection of relevantly priced flats in the area I was looking for. My overall experience with dealing with Black Katz was a pleasant one. Thanks!...
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Jan 11,2017
Minithumbup
Gary Persaud
By:
Jan 11,2017
0 people found
this helpful
Hi, we are an spanish-french couple, Gary listened to us our requirements after a long conversation and he made us a tour and we found our property on the same day. Gemma&Michael help us with all negotation. Thank for all. Blackkatz highly recommended it!...
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Comment on agent fees
I think the fees are on the Market.
Was this helpful? Yes
Jan 11,2017
Minithumbup
Gary Persaud
By:
Jan 11,2017
0 people found
this helpful
Gary was very communicative, flexible and also well informed about the property. After having had a look at several properties, also via BlackKatz, we could make a well informed decision....
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Jan 11,2017
Minithumbup
Gary Persaud
Gemma Cummins
By:
Jan 11,2017
0 people found
this helpful
Would recommend as Gary and Gemma were very friendly and made the whole process as easy and quick as possible. Extremely grateful to them for all their help!!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jan 10,2017
Minithumbup
Alice Gheorma
By:
Jan 10,2017
0 people found
this helpful
Lovely peaple, always attentive, very helpful with getting me and my friend settled in. The smoothest experiences i have had renting an apartment......
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Comment on agent fees
Good
Was this helpful? Yes
Jan 06,2017
Minithumbup
Jacek Lubecki
Paul Crook
By:
Jan 06,2017
0 people found
this helpful
We had a very bad experience using Reliable Homes agency so we had 2 days to start looking again for a new flat. We came across to 7 Black Katz properties but once I called they were all already gone. Later that day I got a call from Jacek and he had a few properties within our needs and we went for a viewing. And he was right. We chose the first one he showed us. Plus, everything he said to us was everything we need to know about the property, without adding any bla bla bla during the vie...
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Comment on agent fees
Fees are fees. We always wish to pay as less as possible on fees but we didn't feel ripped off by them.
Was this helpful? Yes
Dec 12,2016
Minithumbup
Jake Savvides
By:
Dec 12,2016
0 people found
this helpful
Jake is a very pleasant and knowledgeable agent, who took on ideas, suggestions as well as positive and negative feedback in his stride. He proactively encouraged the landlord to make the necessary changes to the flat in order to accommodate my wife and I. We are now very happy in our new home! We look forward to working with Jake again....
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Comment on agent fees
Having registered with numerous agents recently, Black Katz agents fees are the going rate for the N8 area, so did not have any issues in paying it.
Was this helpful? Yes
Dec 11,2016
Minithumbup
Zia Anwar
Adam Ebraheam
By:
Dec 11,2016
0 people found
this helpful
Although Blackatz didn't manage to let my flat this time, they did try very hard and were excellent at keeping me informed and giving helpful feedback....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 10,2016
Minithumbup
Alice Gheorma
Gemma Cummins
By:
Dec 10,2016
0 people found
this helpful
We have to be really thankful to all the Black Katz members in West Hampstead branch, and in particular Alice and Gemma who helped us with courtesy, professionalism and availability to figure out the better option for our requirements. Absolutely excellent service; highly recommend....
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Comment on agent fees
The Agent's fee is absolutely reasonable and proportional with the service they offer to their customers.
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Emily was friendly, informative, engaging and helpful and not in the least bit overbearing or pushy. I would thoroughly recommend her as an agent and want to thank her for all her help!...
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Was this helpful? Yes
Nov 22,2016
Minithumbup
Daniel
By:
Nov 22,2016
0 people found
this helpful
professional, on time, couldn't ask for much more really. positives: knew the area well, articulated the urgency and situation well negatives: none really - I'm a fuss pot sometimes so if I were to say something negatives its more my problem than his... With that in mind, I wasn't given teh full address of the property being viewed. No biggie as I found it easy enough and more a fault of IOS Maps....
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Comment on agent fees
good
Was this helpful? Yes
Nov 21,2016
Minithumbup
Zia Anwar
Caley
By:
Nov 21,2016
0 people found
this helpful
We have used Black Katz for a couple of years now, and they are excellent. They have always found us fantastic tenants, and they are very thorough with their reference checking process. I highly recommend using Black Katz because they are really professional, and I know I can rely on them....
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Comment on agent fees
Good.
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
This has been my first time renting a property through Black Katz and it's been an incredibly smooth and easy process. They kept us fully updated whilst we were negotiating an offer, great communication, and then a very quick turnaround on referencing and pre move-in admin which was very much reassuring....
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Overall excellent service was provided The staff are friendly and informative. Frequent contact to update you on progress which was helpful....
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Nov 15,2016
Minithumbup
Adam Ebraheam
By:
Nov 15,2016
0 people found
this helpful
This review is from the current tenants at 27 Balcombe Street. We were really comfortable with Adam Ebraheam and he answered all of our questions when he showed us around the property. He went beyond what the average estate agent would do to ensure that we were comfortable with the property, and did not pressure us or rush is into making a decision. He stayed with us for at least 2 hours in the property while we asked him a google doc full of questions, but he was patient, gave honest answers, a...
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Comment on agent fees
The standard fees
Was this helpful? Yes
Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
this helpful
I have used Black Katz for several years now. The tenants I have had have been very good. Black Katz has done their work very well as I have never had problems with rent and the tenants are responsible. The flat is rented quickly, the rent is usually increased year over year. Well done Black Katz....
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Comment on agent fees
All the people at the Southwark Borough branch and Michelle Vanderhyde in particular have been exemplary.
Was this helpful? Yes
Nov 08,2016
Minithumbup
Gary Persaud
Alice Gheorma
By:
Nov 08,2016
0 people found
this helpful
The staff was really helpfull.They kept me informed during the whole procedure.I was pleased beacause i was in hurry to find a place and they helped me to move in really fast.I would definitely recommend it to a friend....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 02,2016
Minithumbup
Akash Singh
Nik
By:
Nov 02,2016
0 people found
this helpful
I came to Black Katz quite by accident. I had been working with Foxtons and although the experience was fine Black Katz came through in the end. I had come with a property in mind but it has already been letted before i arrived. I met with Nik who quickly and efficiently let me know what was available and turned me to Akash to have him show me the properties. There were 3 altogether. Akash listened to my concerns and advised me on making sure I took pictures to differentiate the properties as we...
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Comment on agent fees
Straightforward and explained thoroughly.
Was this helpful? Yes
Nov 01,2016
Minithumbup
Michal Maslisz
Gary Persaud
By:
Nov 01,2016
0 people found
this helpful
What can I say? I simply love Blackkatz! It is the second time they have helped me to find a new place...and it is getting better everytime :). I have tried other agents as well but what I like about Blackkatz is that they actually listen to what you are really looking for and they are very honest and are showing you apartments that suit you and not just those that they have to sell. Also they support you during they entire process - e.g. I had lots and lots of questions and queries and they wer...
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Comment on agent fees
Personally I think the agent fees are very fair and quite affordable to other companies. And these guys really offer good service for this.
Was this helpful? Yes
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
It has been a pleasure to work with Black Katz and in particular with Emily. She is friendly, really pleasant, patient and has always showed us great options for flats. These options clearly reflected the fact that she listened to our requirements and dislikes....
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Comment on agent fees
I'd say black katz's fees are on the same than Foxton's or similar agencies but you're much much nicer to work with.
Was this helpful? Yes
Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Emily provided us an excellent service. Informative, extremely courteous and professional, Emily spent a whole morning showing us possible solutions related to our request. Best service in London! Highly recommended....
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Oct 31,2016
Minithumbup
Aidan Lynch
By:
Oct 31,2016
0 people found
this helpful
Right from the initial phone call, all the way through to signing the tenant agreement, the standard of professionalism shown was high. They took the time to listen to us, and offered to provide help where possible. It was a very smooth and stress-free experience and I highly recommend their services/...
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Comment on agent fees
The fees were good and of a very reasonable amount, and was not excessive unlike others that I had come across.
Was this helpful? Yes
Oct 31,2016
Minithumbup
Lauren Dean
Zia Anwar
By:
Oct 31,2016
0 people found
this helpful
A very smooth experience and a team who helped answer all of my questions. I was impressed at the rates they charged, compared to other Estate Agents who were much less helpful....
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Comment on agent fees
Good value for money
Was this helpful? Yes
Oct 30,2016
Minithumbup
Gary Persaud
By:
Oct 30,2016
0 people found
this helpful
I needed to rent a property within 1 week because I spent 2 weeks of searching with divers agencies without finding something relevant. I started to lose hope and decided to pop into the Blackcatz office because I liked the interior and because they had different certificates under their names. The same day Gary showed me 3 properties and the same evening I paid a deposit because I found what I wanted. After 1 week I had my flat and I am very happy where I am. Gary also took the time to answer t...
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Comment on agent fees
good
Was this helpful? Yes
Oct 30,2016
Minithumbup
Zia Anwar
Adam Ebraheam
By:
Oct 30,2016
0 people found
this helpful
Finding a flat is the most stressful process, specially in London, but Black Katz, and specially Adam, made it a lot simpler. From the moment I got in touch with them, I was immediately able to go and see a flat and reserve it....
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Was this helpful? Yes
Oct 28,2016
Minithumbup
Gary
By:
Oct 28,2016
0 people found
this helpful
As a student, searching for property can be daunting but Black katz were honest, knowledgeable and friendly. Our experience with Gary and his colleague (forgot his name sorry!) was excellent and the details were explained clearly so there were no surprises. 10x better than my lettings agency last year so can only recommend!...
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Comment on agent fees
Seem reasonable for London.
Was this helpful? Yes
Oct 26,2016
Minithumbup
Gary Persaud
Aidan Lynch
By:
Oct 26,2016
0 people found
this helpful
Both profffesional, really excellent and nice. They found us exactly what we were looking for straight away. We felt informed throughout the process and we were able to reach them at any time which really suited our schedule....
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Comment on agent fees
average
Was this helpful? Yes
Oct 11,2016
Minithumbup
Michelle Vanderhyde
By:
Oct 11,2016
Featured Review
0 people found
this helpful
Michelle was absolutely brilliant throughout the process of us renting a property through Black Katz: helpful, efficient, knowledgeable, friendly and professional. Black Katz was a great lettings agency overall: listening to our requirements, only showing us properties in the area/price bracket we wanted, organising everything on time and responding to all our requests. Highly recommend both Michelle Vanderhyde and Black Katz London Bridge....
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Comment on agent fees
Agent fees are part of most lettings and Black Katz is competitive in the marketplace.
Was this helpful? Yes
Oct 04,2016
Minithumbup
Akash Singh
By:
Oct 04,2016
0 people found
this helpful
Akash was great in helping me with my search. Really personable but also very efficient and effective. He took the time to properly understand my requirements and quickly put forward a perfect property to meet these....
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Was this helpful? Yes
Aug 30,2016
Minithumbup
Paul Crook
By:
Aug 30,2016
0 people found
this helpful
I've been using Black Katz for some years now and find them to be very helpful and on the ball. They have found me excellent tenants over the years and I do not hesitate to recommend them....
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Was this helpful? Yes
Aug 27,2016
Minithumbup
Michal Maslisz
Gemma Cummins
By:
Aug 27,2016
0 people found
this helpful
Michal and Gemma pulled out all the stops to get my property let quickly and efficiently. They were incredibly helpful, providing contacts where workman where needed. As a landlord, I wont consider going to another agent, and would thoroughly recommend....
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 25,2016
Minithumbup
Paul Crook
By:
Aug 25,2016
0 people found
this helpful
My partner and I have been letting property through Black Katz for 20yrs and 10yrs respectively and can happily highly recommend them to other landlords without any hesitation. Paul also has the interests of tenants in mind, and I can vouch for this, he will tell the landlord what needs to be told. Paul makes himself available for advice and is proactive in solving problems that can occasionally arise.at crucial moment's; while getting all elements in place at the specific but essential time, a...
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Comment on agent fees
I believe the fees are commensurate with other letting agents in the areas of North London for whom Black Katz cater. Service industries deserve to succeed as much any business with tangible product in my thinking.
Was this helpful? Yes
Aug 23,2016
Minithumbup
Aidan Lynch
Gemma Cummins
By:
Aug 23,2016
0 people found
this helpful
Having worked as an estate agent myself I was astounded by how professional and helpful Black Katz were. After my first conversation with Aidan he took time to get to know me and about our search. He then showed us properties that matched our requirements but which were quite different in location as we were not sure where we wanted to be. Him and Michal helped negotiate on the property we fell in love with as it was a bit over our budget with Aidan even coming out to introduce us to the landlor...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 11,2016
Minithumbup
Emma Callander
By:
Aug 11,2016
0 people found
this helpful
Emma was very helpful with regards to any queries that were raised by me or any of the other tenants. She was also responsive to any emails we sent. The only drawback was that we had been told a second viewing of the house would be arranged, however we never heard back....
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Was this helpful? Yes
Aug 03,2016
Minithumbup
Caley
By:
Aug 03,2016
0 people found
this helpful
Caley has been super helpful from start to finish. Always available and nothing was ever too much trouble. Recommended highly....
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Comment on agent fees
Agents fee's are standard with this kind of tenancy process.
Was this helpful? Yes
Aug 02,2016
Minithumbup
Gary Persaud
By:
Aug 02,2016
0 people found
this helpful
Gary was thorough, helpful and proactive innmy flat search. Understoof my requirements and found suitable options on that basis. Not like other agents who spam you with irrelevant lets just to secure the deal. Eventually let through them and very happy with the flat. Would recommend to use these guys again for sure! Thank you gary!...
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Comment on agent fees
Seem a bit steep but i believe this is the going rate.
Was this helpful? Yes
Aug 01,2016
Minithumbup
By:
Aug 01,2016
1 people found
this helpful
Will was so helpful throughout the process and helped to make a stressful time easier and more straightforward. He gave us early notification of the property which really helped and he kept in regular contact with me throughout. He was highly approachable and friendly and available whenever I needed advice. Cristina and will worked well together and Cristina was patient and helped us with any questions and to clarify things we needed support with. Thank you for being so lovely and helpful. I hav...
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Comment on agent fees
Fees have gone up a considerable amount they were around ‚£100 a year ago and now most are around ‚£150 black katz were the most expensive. Open rent where you deal with landlords directly charge only ‚£20 for fees. I know you need to make money for your service but it seems a big leap from last year and is one of the priciest.
Was this helpful? Yes
Jul 20,2016
Minithumbup
Caley
Dara
By:
Jul 20,2016
0 people found
this helpful
I have been coming to Black Katz every year since I moved to London. This is the 8th year and the fourth flat which they have helped me find. The agents, management and admin staff are all very friendly, professional, efficient and understanding. Unlike other agencies, they listen to what you want and won't waste your time taking you to properties which do not meet or exceed your requirements. Once my offer had been accepted, the paper work was sent to me in a clear format and the process was ve...
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Comment on agent fees
The fees are reasonable considering how quick and hassle free the process is
Was this helpful? Yes
Jul 19,2016
Minithumbup
Paul Crook
By:
Jul 19,2016
2 people found
this helpful
I have been using Black Katz to let my properties in Crouch End for more than 10 years. Recently 2 of my flats became available and as usual Black Katz have done a great job finding me great tenants. Alex actually found me both tenants in very quick succesion and l'm very happy with both of them..but what is particularly good is how focussed Paul always is on keeping voids at my properties to a minimum. Between them Paul and Alex ensured l lost only a few days rent which is so important for a la...
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Was this helpful? Yes
Jul 18,2016
Minithumbdown
By:
Jul 18,2016
0 people found
this helpful
Myself and 3 friends were looking for a student property to rent this coming September. The agents were very active in looking for a property and found us something perfect very quickly. For that I would like to thank Gary and Aidan. However there were some issues after we had secured the property. We felt that nothing was really explained to us properly and there was lots of miscommunication. The agents would provide information over the phone then not follow it up in emails or give us complete...
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Comment on agent fees
The holding fee is a strange concept as no other agents ask for this when potential tenants make an offer on the property.
Was this helpful? Yes
By: Andrew Black
Jul 25, 2016
View all comments (1)
Chloe, I am sorry that you have felt the need to complain. We work very hard at ensuring there is good communication with all parties. If you can please provide more information then we will fully investigate. On your comment regarding the Holding Fee I am slightly confused as this to my knowledge is common to every London agent I am aware of; one weeks holding deposit to secure the property which is then offset against the initial monies of 1st months rent and deposit. i look forward to hear ...
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Thanks to Ermias for the friendly and honest service. It was a hassle free and easy process - we are very happy with the flat. Cheers...
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Jul 07,2016
Minithumbup
Emma Callander
By:
Jul 07,2016
0 people found
this helpful
Firstly I would like to thank Ermias to find us the flat we were looking for. He was friendly and helpful and always ready to answer to our questions. I recommend Blackkatz to everyone is looking for a new flat....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 02,2016
Minithumbup
Gemma Cummins
By:
Jun 02,2016
0 people found
this helpful
It is very difficult to find an apartment and thanks to Claudio of the Black Katz West Hamstead agency I visited different apartments that fit my criteria. Thanks to him and to his agency I could find an apartment in one day in the neighborhood that I liked at a reasonable price. Everything is very well explained, they accompany you in all the steps in a very clear way. They are very easily accessible and they respond quickly. I highly recommend Black Katz and specially Claudio's Service....
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Comment on agent fees
Agent's fee are reasonable 170 pound and the service is really good.
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May 30,2016
Minithumbup
Gemma Cummins
By:
May 30,2016
0 people found
this helpful
House-hunting in London can be a true nightmare. Getting in touch with Blackkatz in West Hampstead has been a blessing. Claudio and Gemma have been great all along! I have found my place, gone through reference check and signed the agreement in less than 24 hrs. Totally recommended!...
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Comment on agent fees
Fees are fair and clearly stated on papers
Was this helpful? Yes
May 17,2016
Minithumbup
Alex
Cristina
By:
May 17,2016
0 people found
this helpful
It was our first time renting. We were fairly nervous and kind of clueless. But the black Katz team in the crouch end office did everything for us. They made the move very easy and were more than happy to answer and queries we had....
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Comment on agent fees
Good considering all the work they did for us
Was this helpful? Yes
May 10,2016
Minithumbup
Caley
By:
May 10,2016
0 people found
this helpful
I like Caley's technic. He listens and understands the need. So he will know what you would like or not so you don't waste your time by going on multiple viewings. He is also very funny!...
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Was this helpful? Yes
May 06,2016
Minithumbup
Lauren Dean
Raj Manandhar
By:
May 06,2016
0 people found
this helpful
We've initially dealt with Raj, who was extremely helpful and let us view the apartment twice before we decided that we did indeed want the flat (he found it for us after telling him what we were looking for, and it was spot-on the first time). After that we switched to dealing with Lauren who did the paperwork side of things. She always responded quick and with all the information we needed, even though I was probably a little annoying due to having so many questions. Dealing with Black Katz h...
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Comment on agent fees
There were no agents fees due to a promotion they had going on. And that really did mean no fees; nothing hidden or shady.
Was this helpful? Yes
Apr 24,2016
Minithumbup
Akash Singh
Nik
By:
Apr 24,2016
0 people found
this helpful
Akash was absolutely amazing. He was the only agent out of all the agencies I contacted who took the time to ask exactly what I was looking for. He didn't push me to go above my budget or to look outside the areas I was looking to rent in. He drove me to several properties, over a period of two days, and even worked late on the night that I found the flat I wanted, to ensure I was able to put the holding deposit down so that the flat would be taken off the market. He was very professional and h...
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Comment on agent fees
The fees are very reasonable in comparison to other agencies, and I like the fact that if BK is the sole agent, and you put a holding deposit down, the flat is immediately taken off the market to avoid a bidding war.
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Mar 30,2016
Minithumbup
Zia Anwar
Malcolm Andrew
By:
Mar 30,2016
0 people found
this helpful
While other agents were offering tiny places for an enormous amount of money –claiming that this is the renting market in NW1 and I wouldn't be able to find better options–, Black Katz found for me a two bed flat with the best quality/price ratio in Camden. I couldn't believed it when Malcolm showed me the flat. Zia and Malcolm were remarkably helpful and attentive and managed to make the renting process quick and easy. They kept assisting me also in the following months, answering ...
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Mar 20,2016
Minithumbup
Gemma Cummins
By:
Mar 20,2016
0 people found
this helpful
Gemma has been very kind and very keen on every aspect. She has been fast answering to all the queries I had, a perfect intermediary between me and the landlord....
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Was this helpful? Yes
Mar 07,2016
Minithumbup
Caley
By:
Mar 07,2016
0 people found
this helpful
Very helpful, not too pushy and gave good advice. Would recommend for anyone looking for a house! Thanks very much Caley....
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Was this helpful? Yes
Feb 29,2016
Minithumbup
Nik
Daniel
By:
Feb 29,2016
0 people found
this helpful
Fresh off the boat (I'm from Australia), this was the first agency I visited and I ended up renting the very first property shown to me. Daniel and Nik (hope I got this right) were great - very helpful and flexible and without them, I don't think I would have been able to cut through all the red tape in the UK, which can be daunting for new residents. Thumbs up!...
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Was this helpful? Yes
Feb 25,2016
Minithumbup
By:
Feb 25,2016
0 people found
this helpful
I have worked with Black Katz in order to find a studio for myself. They are very professional, and can say I am very happy with how fast everything went. I am able to move in within just a couple of days after first making contact with them....
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Was this helpful? Yes
Feb 23,2016
Minithumbup
Malcolm Andrew
Zia Anwar
By:
Feb 23,2016
0 people found
this helpful
I've got in touch with BlackKatz Camden because I was looking for a property in that area. You can find a lot of lettings agencies on Parkway, but I stuck with these guys because I found myself in very supportive and helping hands. The lettings negotiater I have been with took a lot of time to ask for, what I need and whats appropriate for me. All together, I highly recommend....
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Comment on agent fees
The agency fee was in the usual range of lettings agencies
Was this helpful? Yes
Feb 19,2016
Minithumbup
Michelle Vanderhyde
By:
Feb 19,2016
0 people found
this helpful
Very good service, Michelle has been helping us since we visited the apartment. She's still willing to help and very responsive if we have any problems in the flat and the managing agent is not available....
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Was this helpful? Yes
Feb 07,2016
Minithumbup
Gary Persaud
By:
Feb 07,2016
0 people found
this helpful
I am very happy to have Black Katz as my letting agents. The team lead by Michal has been a very helpful and friendly crew. They guided me through all the processes and they answered any doubt I had. I am specially delighted by the assistance and professional support of Gary. He patiently helped me to find the place I needed. Thank you very much....
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Feb 06,2016
Minithumbup
Zia Anwar
Malcolm Andrew
By:
Feb 06,2016
0 people found
this helpful
Fantastic service and a nice laid back attitude. Not trying to oversell, but rather guiding you to the correct flat. They were very open to what we wanted rather than trying to sell us flats we didn't want - or waste time showing them to us. Took constructive criticism well and adapted the search accordingly. Pretty quickly, we found exactly what we were looking for. Like Malcolm said I prefer if people are excited by a flat. We appreciate that attitude!...
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Feb 05,2016
Minithumbup
Malcolm Andrew
By:
Feb 05,2016
0 people found
this helpful
I have dealt with probably over 30 agents since moving to London and it's no exaggeration to say that Malcolm is the best of the lot. He's just genuinely looking to find you a perfect place. He doesn't push you into anything like so many agents, and it's obvious he actually cares about you're looking for. I wish there were more like him....
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Was this helpful? Yes
Feb 04,2016
Minithumbup
By:
Feb 04,2016
0 people found
this helpful
They were very helpful and speedy handling of requests. I would recommend Black Katz to anyone looking to rent. Thanks again...
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Was this helpful? Yes
Jan 21,2016
Minithumbup
Gary Persaud
Michal Maslisz
By:
Jan 21,2016
0 people found
this helpful
I can't say enough good things about Black Katz and the service and assistance we received. Gary and Michael from the West Hampstead Office, and Cristina, Will and the manager (I'm sorry, I can't remember your name) were really truly fantastic and helpful, going way above and beyond to help make the process of finding a place to live and getting all signed up as painless as possible. Gary was right on the ball, really listened about what we needed and wanted, showed us lots of properties and ...
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Jan 14,2016
Minithumbup
Zia Anwar
Lauren Dean
By:
Jan 14,2016
0 people found
this helpful
We use the tenant finding service for our four NW3/NW8 London properties. Always prompt and always efficient with solid admin backup. Void periods are minimized. We have found no other agent comes anywhere near as good on any measure....
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Comment on agent fees
Pretty much on a par with the market and definitely value for money when it comes with the high standard of service.
Was this helpful? Yes
Jan 14,2016
Minithumbup
Malcolm Andrew
By:
Jan 14,2016
0 people found
this helpful
From the very beginning, Malcolm was very friendly and understanding of my situation. Once I gave him the specifications, he immediately offered the best flat he had on the market and stayed true to his words. Many estate agents I have worked with oversold their property but he was honest and had my best interests at heart. I really appreciated his support and genuine character....
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Was this helpful? Yes
Nov 19,2015
Minithumbup
Gemma Cummins
By:
Nov 19,2015
2 people found
this helpful
Gemma, the contact that we dealt with, was very informative and friendly. We knew that we would have to make a decision quickly and Gemma gave us all the documentation that we needed as soon as the initial offer deposit was made....
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Nov 13,2015
Minithumbup
william frank
By:
Nov 13,2015
1 people found
this helpful
We initially enquired to Black Katz Crouch End with an email via the website, at the same time we emailed several other agents.Not only were BK the only ones to respond, the speed and quality of their response was exceptional. William dealt with a complicated situation with total competence patience and respect. Nothing was too much trouble and the honesty was refreshing. Once the agreement was concluded Cristina handled the paperwork and completed the deal. Again this was hassle free and nothi...
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Comment on agent fees
Nothing relevant to add to the above comment, the service was exceptional so I have no idea what we paid!
Was this helpful? Yes
Nov 12,2015
Minithumbup
By:
Nov 12,2015
0 people found
this helpful
Firstly I would like to thank Will for finding us our flat. We're really pleased with it & have settled in nicely. Will was super friendly & went above and beyond expectancies of an estate agent. It's not always easy to leave work on time/early. I'd just started a new job, which made it even more difficult. Will was always happy to meet us later, he'd even pick us up from other flat viewings we'd seen to make it easier for us to get to the appointment on time. He wasn't pushy at all,...
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Was this helpful? Yes
Nov 09,2015
Minithumbup
Emma Callander
Tim .
By:
Nov 09,2015
3 people found
this helpful
Recently my housemate and I were looking for new property to rent in South London - we had strict location requirements and set budget - setting a challenge for our Estate Agents in the competitive London rental market! Tim at Black Katz found the perfect property for us! He showed me around the property and even helped assure all of my concerns - including looking under radiators and around window frames to ensure that there were no signs of dreaded London damp/mould damage! Tim continued to g...
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Nov 05,2015
Minithumbup
Paul Crook
By:
Nov 05,2015
0 people found
this helpful
My previous agent had let me down so I decided to give Black Katz a try and I couldn't be more pleased. They were extremely responsive every step of the way and nothing was too much trouble. They found me two lovely tenants and the admin process was smooth and efficient from start to finish. A big thank you to Paul and Christina!...
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Was this helpful? Yes
Nov 02,2015
Minithumbup
By:
Nov 02,2015
0 people found
this helpful
Black Katz have been managing the rental and maintenance of my property for aprox 9 years. They provide great advice and I don't need to worry about missing changes in the law for landlords as they keep me well informed. Dara is the main person I deal with and, quite honestly, I don't know how I would have coped without her this year. There were 2 major isues with my property which were extremely stressful for both myself and my tenants but she handled them both professionally and with an amzi...
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Was this helpful? Yes
Oct 09,2015
Minithumbup
Caley
By:
Oct 09,2015
1 people found
this helpful
My friend and I who are studying at Universities in London were searching for a place to rent for the first time. We were searching around the Camden area when we came across Black Katz. Caley was put in charge of finding us a reasonably priced place and he was successful in doing so. Even after the tenancy ended and we were looking for a place for the following academic year, he was of great help again, although we didn't rent a property from Black Katz that time. Black Katz as an agent we foun...
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Comment on agent fees
Black Katz fees were relatively cheap compared to other agents that we looked at.
Was this helpful? Yes
Oct 08,2015
Minithumbup
Sanil Modasia
Emma Callander
By:
Oct 08,2015
3 people found
this helpful
Sanil is one of the best agents we have met, very informative and even offered to drive us to locations. He even picked us up from and dropped us off at the train station after each viewing. Knew what we were looking for and was very friendly in the way he showed us around the area. Highly recommended and excellent service. Emma was a pleasure to deal with, and when asked to, she was happy to arrange for different paperwork. Payment was easy and all information was provided....
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Oct 08,2015
Minithumbup
Caley
By:
Oct 08,2015
1 people found
this helpful
Everyone at Black Katz especially Caley who has been particularly helpful, does their job right and moreover, are good at what they do. What else more would you expect from an estate agency? Caley is very helpful, responsive, friendly, professional, and has an excellent attitude towards his customers. Even at times when he couldn't find a property which met my criteria, he would always keep looking and keep me updated. Thank you Caley, I highly recommend Black Katz....
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Was this helpful? Yes
Sep 25,2015
Minithumbup
william frank
By:
Sep 25,2015
0 people found
this helpful
I have been using Black Katz to find tenants for several years and they never let me down. I have just rented out a property through them and once again they have come up trumps finding me a lovely couple to take the flat. Will handled the process very well and Cristina dealt with all the admin superbly...as always.Recommended...
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Was this helpful? Yes
Sep 09,2015
Minithumbup
Caley
By:
Sep 09,2015
0 people found
this helpful
Excellent service all round, I used the agency a year ago and found them helpful and smooth throughout the whole process. As an international tenant, the agency showed understanding and professionalism throughout the whole process giving me the extra time and space for me to have all my affairs sorted. This year I went back to the agency, even though I did not find a property with them, the team and especially Caley continued to show the professionalism and patience that I associate with them. T...
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Aug 23,2015
Minithumbup
Tim .
Emma Callander
By:
Aug 23,2015
1 people found
this helpful
Excellent services. Always had someone available to speak to, and always took into account the best interests of both parties (tenant and landlord). Policy on first come first serve particularly appealing for the student market, as obviously students won't always be able to make the highest offer. Fairer way of trading also. Persistent with trying to find the most ideal property for ourselves, and also advising on properties that we can actually put in with a lower offer - saving us money. Overa...
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Comment on agent fees
Satisfied with the fees, a little steep for a student however the customer assistance made it worth every penny.
Was this helpful? Yes
Aug 19,2015
Minithumbup
Giuseppe Martellone
Michelle Vanderhyde
By:
Aug 19,2015
3 people found
this helpful
Giuseppe was particularly helpful when finding us a student property for 2015/2016. He went beyond the call of duty to ensure our needs were met and was very helpful with regards to the negotiation process and securing us the right price. I would highly recommend Black Katz because of the positive experience I had with him. Michelle was very helpful with regards to the admin side of things and made the process stress free. I would highly recommend Black Katz to any student in the future sear...
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Aug 07,2015
Minithumbup
Michelle Vanderhyde
By:
Aug 07,2015
1 people found
this helpful
Really helpful and effective team. Found a suitable property for us quickly. Friendly and helpful members of staff. Very prompt replies to queries by email too. Would definitely recommend....
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Comment on agent fees
Agents fees were high and had to pay per tenant, however we had a good service from Black Katz, and fees are high wherever you go. Also didn't take any money from us until we had found and signed for a property we liked.
Was this helpful? Yes
Aug 07,2015
Minithumbup
Michelle Vanderhyde
By:
Aug 07,2015
1 people found
this helpful
Josh was excellent in helping us find our flat. He understood everything we wanted and therefore showed us flats that specifically met our requirements. He was very informative and knowledgeable and made the process as easy and pain free as possible! Once paying the deposit for our flat, we were then mostly in contact with Michelle who was also excellent. She also was extremely knowledgeable and informative and answered all of our queries very quickly. Both Josh and Michelle made the process of ...
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Aug 02,2015
Minithumbup
By:
Aug 02,2015
0 people found
this helpful
Adam and Jay have been fantastic - they helped me so much to find the right flat, I am delighted - thanks so much to both of them. I cannot recommand them enough -...
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Jul 27,2015
Minithumbup
Alex Nunzi
Michelle Vanderhyde
By:
Jul 27,2015
5 people found
this helpful
Been dealing with Alex and Michelle for a few years now in letting my flat out. I find them really great, always proactive, attentive and helpful. Speedy responses to emails, phone and providing feedback. With their new systems, even easier and everything goes smoothly....
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Jul 26,2015
Minithumbdown
Emma Callander
By:
Jul 26,2015
4 people found
this helpful
The service I received was poor at best. She was so unhelpful and rude. Her claim that the tenancy commencement date couldn't be altered before it had even been written or signed is just an example of her money grabbing opportunistic attitude. She failed to send the tenancy agreement to us yet demanded money even though we had no idea what the terms of our tenancy were. Her emails were ambiguous. She blamed her lack of resilience on others. She was rude, unorganised and not remotely helpful. Ver...
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By: Emma Callander
Jul 28, 2015
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Hello, I am sad to read your review as I honestly believe I did my best to make it a smooth process for you all. When you emailed me originally requesting to push the start date of the tenancy back by a week I informed you straight away after speaking to my manager this would not be possible. The date was already agreed between you the tenants and the Landlord, it's not something we can change after a landlord agrees a move in date which you the tenants accepted. If the move in date was p ...
Jul 14,2015
Minithumbup
Michelle Vanderhyde
Alex Nunzi
By:
Jul 14,2015
3 people found
this helpful
I have received excellent service from the London Bridge office over past two years letting my properties. Pro active, professional service....
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Comment on agent fees
fair and inline with market fees
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Jun 15,2015
Minithumbup
By:
Jun 15,2015
0 people found
this helpful
Having moved around in London quite a bit I am wary of estate agents - I've had some terrible ones in the past. But Black katz were excellent. Honest, never pushy, helpful friendly and organised. I would recommend them to anyone and will definitely be going straight to them next time I move....
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May 29,2015
Minithumbup
Mitchelle Vanderhyde
By:
May 29,2015
1 people found
this helpful
Great experience all round, we told Josh our ideal property and he arranged 2 viewings for us straight away. The second visit ticked all of our boxes and is the flat we are moving into. Friendly, honest staff who are committed to finding the right property and offer excellent service. We had a number of queries about the property after we visited for the 2nd time, Michelle had got in touch with the managing agent and responded within a couple of hours resolving all the issues. Miles better tha...
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May 27,2015
Minithumbup
Tim .
By:
May 27,2015
2 people found
this helpful
Great people, made my life so much easier, and really helped me find a cool place to live, without trying to rip me off. I tried loads of estate agents, and all were pretty useless. Go to Black Katz, they are great, and not out to rip you off. They show you good houses, and are very nice people. From seeing the house to moving in was 4 days! :) Thank you!!...
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Comment on agent fees
Fairly good, and not on the extreme level that Foxton sells customers!
Was this helpful? Yes
May 11,2015
Minithumbup
By:
May 11,2015
2 people found
this helpful
Excellent service, they showed us around properties within the price range, that were exactly what we were looking for. The second house we saw was the one that we are moving into. Great service and always quick to respond to all our queries....
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May 01,2015
Minithumbup
By:
May 01,2015
2 people found
this helpful
i rented this flat in Tulse Hill from Blackatz from September 2013 to September 2014. it didn't start off too well to be honest, the 3 bed flat was old and unloved, the building it was in looked a bit ropey with little maintenance (the house was split into 3 flats one of which was ours). there was a host of issues when we first moved in. what annoyed me the most was the agent (cant remember her name unfortunately) had lied about what furniture was included in the furnished rooms. you only got a...
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By: Andrew
May 06, 2015
View all comments (2)
Good afternoon, I have now looked into matters. I am very concerned that you feel you were lied to over furniture; I can assure you we would never lie and can only assume it was a mis-understanding - if you can please supply more information I will investigate further. Upon your move-in there were maintenance issues which whilst I understand we attended to and resolved quickly I do apologise that there were any to start with. There is always pressure when there is a quick changover but it is ...
Apr 30,2015
Minithumbup
Paul Crook
By:
Apr 30,2015
0 people found
this helpful
Paul, Cristina, Will & Aaron were all extremely helpful when we used them to rent out six of apartments in Muswell Hill. They went the extra mile to which we are very grateful....
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Apr 28,2015
Minithumbup
By:
Apr 28,2015
0 people found
this helpful
I have just rented a property through Black Katz and must say im delighted by service and the professional support. There were some surprises along the way and Roberta and Paul have handled these situations with a positive and professional attitude. The whole process from viewing to signing the contract was easy. Cristina, who handled all the paper work was a delight and very professional in handling things....
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Apr 23,2015
Minithumbup
Michal Maslisz
Mitchelle Vanderhyde
By:
Apr 23,2015
1 people found
this helpful
I highly recommend Michael Maslisz who is working Black Katz, London Bridge Branch. Michael is a smart, friendly and very honest guy. After viewing some appartments with him in Southwark area I decided to offer for one of the apparments. The overall process (from offering to signature) was fast and very professional. To put it in a nutshell, I'm very satisfied with the service provided and with the appartment. Thank you very much, Michael....
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Comment on agent fees
Absolutely fine, not to high.
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Apr 21,2015
Minithumbup
Giuseppe Martellone
By:
Apr 21,2015
2 people found
this helpful
Giuseppe was very professional and polite. He remembered my needs and brought to my attention only those flats who fit my needs. Highly recommended agent!...
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Mar 27,2015
Minithumbup
By:
Mar 27,2015
3 people found
this helpful
Great experience, very friendly agents ensured a smooth and hassle-free transaction. Everything from explaining fees to signing the contract was brilliant. Will highly recommend the agency to all friends looking for a place in London!...
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Mar 19,2015
Minithumbup
Alex Nunzi
By:
Mar 19,2015
3 people found
this helpful
I'm a landlady living abroad and Black Katz are letting agents for my 2 flats. Kim Welcome and her colleague Alex (but especially Kim) have been outstandingly helpful, not only in finding good tenants but also by sorting out last-minute problems such as unexpected cleaning, and organising redecoration & repairs during a tenant change-over while I was in hospital for a hip replacement. Kim seems to have endless patience and good humour in our frequent email exchanges and during our occa...
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Comment on agent fees
Is a landlord/lady EVER entirely happy about fees? But I reckon they are probably fair...
Was this helpful? Yes
Mar 17,2015
Minithumbup
By:
Mar 17,2015
2 people found
this helpful
We have just rented a flat using Black Katz and found them to be incredibly helpful. Everything has gone very smoothly and any questions or issues have been answered within the day of asking. They have been very accommodating to any needs of ours. We will be moving in this week and have found the process easy and simple. We even managed to negotiate with the landlord in regards to lowering the rent slightly. All in all it meant the moving process has gone a lot smoother and we are very grateful...
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Mar 17,2015
Minithumbup
Sanil Modasia
By:
Mar 17,2015
2 people found
this helpful
I am very satisfied with the service. The team was very helpful, professional and flexible. Thank you very much guys! If I ever need to look for a new property to rent you will definitely be my first choice!...
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Was this helpful? Yes
Mar 13,2015
Minithumbup
By:
Mar 13,2015
0 people found
this helpful
Roberta was smiley, informative and not too pushy. We felt like she was consistently on our side and showed us some great properties. She was also very understanding and accommodating when we didn't like a property and was keen to show us more. Roberta was undoubtedly the nicest and most helpful estate agent I'ver ever come into contact with. I was also dealing with another woman from a rival estate agents who seemed like the last thing she wanted to be doing was showing me properties; that ...
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Mar 04,2015
Minithumbdown
By:
Mar 04,2015
2 people found
this helpful
We moved out of a property managed by Black Katz almost six weeks ago and still don't have our deposit back. The landlord has apparently sent them the info they need to sign off some time ago and we just keep getting fobbed off by office staff. They were quite keen to talk to us when they wanted to show new prospective tenants through at incredibly inconvenient/last minute times but not so much now....
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By: Andrew
Mar 09, 2015
View all comments (1)
Dear Derp, I am sorry that you have felt the need to complain. We pride ourselves on our high levels of customer serivice which is why we get so many good reviews. Returning deposits to tenants as quickly as possible is a big priority for us; please let me have the property address and we will look into matters urgently. Again we are sorry that you have felt the need to complain. We look forward to hearing from you. Regards, ANDREW BLACK ...
Feb 06,2015
Minithumbup
Caley
By:
Feb 06,2015
0 people found
this helpful
Caley was very professional and also very frank in his answers about the property, something that is very rare in an estate agent. He was also happy to feedback with additional information that was not provided on the property when we visited it. Although we didn't go for the property in the end, we were happy with the service provided and with the condition of the property viewed. An additional perk with Black Katz is that they don't encourage their potential tenants to enter into bidding wars ...
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Feb 06,2015
Minithumbup
Lauren Dean
By:
Feb 06,2015
0 people found
this helpful
I recently had a chance to work with Black Katz/ Camden branch. Spencer and Lauren have been very helpful and I have always had answer for whatever question I asked. I am delighted to work with them and recommend their service very much...
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Feb 02,2015
Minithumbup
Michael Maskisz
Michelle Vanderhyde
By:
Feb 02,2015
1 people found
this helpful
No hiccups or hitches in processing application or finalising paperwork etc. Everything was done really quickly, easily and efficiently. Whether it was a Wednesday afternoon or close of business on a Friday!...
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Comment on agent fees
Normal fees in my experience.
Was this helpful? Yes
Jan 30,2015
Minithumbup
Zia Anwar
By:
Jan 30,2015
0 people found
this helpful
From being shown around the flat to being put through the letting process everyone at Black Katz was very helpful and keen to answer my (many) questions. I was looking for myself and my other half and I was by myself for most of the process - they did everything to alleviate my fears and facilitated meeting the landladies etc. Would highly recommend!...
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Comment on agent fees
I think if there are two people sharing one payment I\'m not sure two background check fees are needed at ‚£150 each. But saying that they helped the whole way with questions and making sure our demands were met (where they could help it), so I guess this is what we pay for.
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Jan 11,2015
Minithumbup
Michal Maslisz
By:
Jan 11,2015
1 people found
this helpful
The best experience my sister and I have had so far in London with a lettings agent. Michal was absolutely amazing. We approached him on a Monday and by Wednesday night we had had a viewing and secured the property. He took everything we asked for into consideration, really listening to what we wanted, and did not waste his or our time with places out of our price range or that wouldn't be for us. The communication was great and he went beyond to call other branches and ask about a place that...
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Dec 15,2014
Minithumbup
By:
Dec 15,2014
0 people found
this helpful
Just a quick note to thank black Katz with their helpin finding a property. Special thanks to Gatis who was very helpful in our search. Great service and we were in the property within 10 days of the 1st viewing. Thanks Marc Smith...
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Dec 05,2014
Minithumbup
By:
Dec 05,2014
0 people found
this helpful
We received a very good service from Black Katz. We initially had some issues regarding the cleaning service and the conditions of the flat at the moment of moving in, but the agents dealt with them very efficiently and we received a great support from their side. They managed to sort out everything within few days and we are very happy about the property now. They made their best to satisfy all our requests and therefore we recommended Black Katz to our friends....
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Dec 01,2014
Minithumbup
By:
Dec 01,2014
0 people found
this helpful
My experience with Blackkatz was very pleasant. They did their best to find me a flat and were quite flexible with price negotiations. Dara Madden was very helpful and answered all my questions promptly. Overall, I was very happy with their services and would recommend the agency....
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Nov 02,2014
Minithumbup
Paul Crook
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Nov 02,2014
0 people found
this helpful
The team at Black Katz, headed by Cristina Quinteiroand Paul Crook, go out of their way to ensure that we receive a careful and thoughtful service. We have been with them for over ten years and they have never let us down. They go the extra mile to make our life as landlords easier. I would highly recommend Paul Crook and his team. Our experience is that we are treated as valued customers. They rent our property quickly and smoothly and help us with obtain gas certificates, builders, furniture....
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Comment on agent fees
In line with other agents and sometimes better than other offers
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Oct 14,2014
Minithumbdown
By:
Oct 14,2014
0 people found
this helpful
Just an awful experience! Continuously talking to us in a raised voice dismissing everything we said, talking over us and very very bad manners - how do people like this get jobs? I'd be embarrassed as an employer! Zero customer service! Quite frankly she didn't care at all...
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What agent could do to change your mind?
1. Polite 2. Listened 3. Not shouted at us down the phone 4. Refrained from being rude 5. Basic customer service would have been sufficient
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By: Andrew
Oct 27, 2014
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Poppy, We are really sorry that you have felt the need to complain. We work very hard at customer service which is why we get so many good reviews. Please can you supply us with more information so that we can fully investigate your complaint. Again our apologies. We look forward to hearing from you. Regards, ANDREW BLACK ...
Oct 03,2014
Minithumbup
Michelle Vanderhyde
By:
Oct 03,2014
3 people found
this helpful
I was very pleased with the service offered by Black Katz. They provided quick responses to all of my enquiries and made the process very easy for me being abroad....
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Sep 21,2014
Minithumbup
By:
Sep 21,2014
0 people found
this helpful
We went with Black Katz when we rented a property in North London, and I'd definitely go with them again. The process was pretty straightforward, and it was easy to get hold of somebody if we had any questions. Also, any problems in the flat were solved instantly....
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Sep 12,2014
Minithumbup
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Sep 12,2014
0 people found
this helpful
Professional performance in a somewhat less active marketplace Dealt with paperwork with usual efficiency Good quality and reliable tenants always achieved...
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Sep 12,2014
Minithumbup
Zia Anwar
By:
Sep 12,2014
0 people found
this helpful
I have used Black Katz for the last 10 years. they are professional, courteous and proactive. They keep me updated and their charges are reasonable....
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Comment on agent fees
Competitive
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Aug 28,2014
Minithumbdown
By:
Aug 28,2014
3 people found
this helpful
I have had an awful experience with Black Katz, and i would definitely not recommend them as they were unprofessional and very rude when dealing with my case. I had chosen to rent a three bedroom flat with two of my friends in Archway, we had a very short viewing in this crowded flat that was also boiling hot and so we didn't want to spend too long in the flat! Now my big problem was that during the viewing it had not been pointed out to me that third bedroom did not have a window and there w...
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What agent could do to change your mind?
Well firstly the agent should have told me about the skylight window in the third bedroom, as i would not have accepted that flat if i knew i wouldn\'t have a bedroom window i would have liked to have not felt pressured to make a decision that second and been given time to think, as the agent made me believe that there would be no properties available later and that i have very few options which of course was a lie since properties become increasingly more available throughout the summer! when i made a complaint after moving in i would of liked to have been treated in a polite and professional manner by the agents, instead they were rude and acting as if i did not have rights to make complaints
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Comment on agent fees
the estate agents charges a total of ‚£450 service fees to all three of us girls (students) which i found to be odd, this fee did not go to our deposit or the rent it was for them showing us one very small apartment and i felt outraged to have paid them for their extremely poor services. I felt if the estate agents were honest and said that more properties would become available at a later date if we weren\'t too sure about this place, instead of pressurizing us into taking this apartment stating there would be no other properties within our price range and we have to act fast.
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By: Andrew
Sep 24, 2014
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Emily, We are sorry that you have felt the need to complain; we work very hard at customer service which is why we get so many good reviews. Our comments are: 1. We never pressure any individual into taking a property but we do make them aware how busy the market is and therefore if they are interested in a specific property the sooner they can make a decision the better. This is especially true during the student season when the market is really, really busy. 2. You were not happy with you ...
Aug 25,2014
Minithumbup
Aidan Lynch
By:
Aug 25,2014
0 people found
this helpful
I have to say I have a great experience using Blackkatz from day one. Aidan, who spent many a late evening showing me various properties around North west London was fantastic.He listened to exactly what I wanted and informed me of all costs and fees that would apply to each property that we looked at. even after I had agreed on a place then later changed my mind he was very understanding and continued to show me places until we found the right one. Once we found a place the process after that...
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Comment on agent fees
One of the fairest you will find in London
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Aug 21,2014
Minithumbdown
By:
Aug 21,2014
5 people found
this helpful
Arrogant, "*" and "*". Three words that perfectly sum up my experience with Black Katz. Alarm bells should have been ringing from the start when on our first visit, an estate agent called George had the temerity to say he couldn't be bothered to take us to view a prospective property unless we were going to take it. The process of signing all the documents was painstaking and expensive (having to get letters from accountants etc). On moving into our new property we didn...
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By: Andrew
Aug 26, 2014
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Hugo, we are sorry that you have felt the need to complain. We hope that we act at all times in a professional manner and have a great relationship with our tenants. Please provide your property address and we will investigate your allegations. Apologies again that you have felt the need to complain. Regards, ANDREW BLACK ...
Aug 20,2014
Minithumbdown
By:
Aug 20,2014
4 people found
this helpful
Simply awful estate agents. Arrogant and unprofessional. They charge you wherever possible for every piece of admin work. During the last month of my tenancy they started showing people round the flat without ever informing me. Once walking in on me while I was in bed. After leaving the flat cleaner than when we moved in they charged us a £300 cleaning fee. We were then informed there were three levels of cleaning fee which ranged for £300 at the lowest to £1000 at the highest...
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By: Andrew
Aug 26, 2014
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We are sorry that you have had reason to complain, we work very hard at customer serivice which is why we get so many good reviews. Any charges we make are always clearly displayed, we always do all we can to arrange viewings through the existing tenants and regarding cleaning all we ask is that the property is left in the same condition for the new tenants as it was when the current tenants moved in and all cleaning charges are very reasonable and NEVER £1000 or any where close. Please pro ...
Jul 07,2014
Minithumbdown
By:
Jul 07,2014
4 people found
this helpful
They initially told us one fee and then increased it just before the signing. They did not tell the truth to our tenants. I will never ever use them again...
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Comment on agent fees
They never tell you the truth and change fees. They have also misled our tenants. I will never use them again
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By: andrew
Jul 31, 2014
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I am sorry that you have felt the need to complain. We work very hard at providing good customer service which is why we get so many good reviews. We are very, very clear on all our fees and NEVER lie to tenants. These are very serious allegations, please provide the property address and further details and we will urgently carry out a full investigation and come back to you. We look forward to hearing from you. ANDREW BLACK ...
Jun 26,2014
Minithumbdown
By:
Jun 26,2014
3 people found
this helpful
I found this agent terrible. When I extended my contract they did not inform me that I had to pay an administration fee and then charged me a late payment charge. When I moved out they disregarded the inventory and tried to charge me for many things which were not noted on the moving out inventory. DO NOT USE THEM "*"...
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By: Andrew
Jun 30, 2014
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I am sorry that you felt the need to complain. We work very hard at providing a good service which is why we get so many good reviews. Please let us know the property you were renting and we will look into as a matter of urgency and come back to you. Apologies again that you felt the need to complain. Look forward to hearing from you. Regards, ANDREW BLACK ...
Jun 26,2014
Minithumbup
By:
Jun 26,2014
0 people found
this helpful
We found our experience with Black Katz very easy. Although we only viewed a small number of properties, Jack was very clued up on the different areas and made sure we knew what council tax bracket each one fell into. Once the deal had been agreed our correspondence with Sara was clear, concise, and regular. I would have no problem in recommending Black Katz to anyone. A professionally run agent. Thank you....
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Jun 12,2014
Minithumbup
Michael Maskisz
Michelle Vanderhyde
By:
Jun 12,2014
3 people found
this helpful
We had a very positive experience with Black Katz on Borough High Street. Mike, our agent, rang us early on and suggested appropriate and well priced properties. We arranged a viewing on our house and signed on it immediately. Everything was very professional and speedy, and Black Katz admin staff are always available to answer questions. It has been a pretty pain-free experience and we are thrilled with our new house and the service Black Katz have provided....
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May 15,2014
Minithumbup
By:
May 15,2014
6 people found
this helpful
Absolutely fantastic communication, always keeping me up to date with how the rent agreement was progressing. Staff was always available to help, even on short notice and offered advice beyond the normal call of duty. There were no delays from Black Katz throughout the renting process. Tasks (such as requesting a deposit and signatures for the tenancy agreement) were conducted promptly (some on the same day as agreeing to take on the rental, the rest within 2 days). Property viewings...
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May 08,2014
Minithumbdown
By:
May 08,2014
4 people found
this helpful
We got a very good first impression of Blackkatz and without a doubt we did pay the first deposit, After that the hell on earth started, the price went up, we where given a contract that did included fees we never been told, The administration Lady was the absolutely worst, she did harass us, change the deal, started to push us in a way that mad us feel like there might be something dodgy going on, and yes there was, the flat was still on advert so I would not be surprised if there is a lot of p...
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Apr 30,2014
Minithumbup
Michelle Vanderhyde
By:
Apr 30,2014
4 people found
this helpful
Michelle was incredibly helpful and dealt with all of our queries in a quick and efficient manner. She sent through all our information in plenty of time and was always available when we needed to ask anything.