94% lettings valuation accuracy
91% lettings fee satisfaction
We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.
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We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.
Latest Reviews
View all Reviews 8Featured Review
a
reviewed by 'Omar'
Featured Review
a
reviewed by 'Victoria Ferrer'
Featured Review
a
reviewed by 'Martha'
Featured Review
a
reviewed by 'Shakya'
Featured Review
a
reviewed by 'Cavin'
4th Dec 2023
reviewed by 'Patrick'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 94% | 91% | £310 | £9,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 79 | 3 | 403 | 70 | 0 | 1 | 0 | 0 | 38 | 9 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Latest Properties
to Rent 233
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Featured Review
a
Nov 21,2022
Nov 21,2022
1
people found
this helpful
this helpful
Rented my 1 bedroom with BlackKatz and within 24hrs they had a tenant for me. As I first time landlord I appreciate Dani and Zia keeping me in the loop and helping me understand my obligations....
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Jan 19, 2024
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Hi everyone I can share my experience with black kattz agency. Once you willing to be honest with them, take will make sure you got that flat or house or apartment. Black kattz will do they part and make sure the landlords keep their agreement with the tenants. I meet Mr Tom and he did let me know, I will get the flat he showed me. That turned out to be pretty truthful. And from there i get in touch with the moving manger Miss Alisha, she is a great person base on what i get from her from the fi ...
Featured Review
a
Apr 22,2022
Apr 22,2022
0
people found
this helpful
this helpful
Black Katz is a very professional and efficient team, they are worried about every single detail, Lisa and Pippa are very supportive when you require their assistance, You can trust in their service....
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Apr 25, 2022
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Victoria,
Many thanks for your review, much appreciated. Lisa and Pip will be really pleased you were happy with the service. Thanks again.
Regards,
Andrew
Andrew Black
Director ...
Featured Review
a
Sep 09,2021
Sep 09,2021
0
people found
this helpful
this helpful
I have been dealing with Black Katz as letting agents for 2 years, they have always been accommodating and flexible with requests and the staff are friendly and approachable....
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Sep 13, 2021
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Martha,
Many thanks for your review.
Really pleased you are happy with the service.
Thanks again.
Regards,
Andrew
Andrew Black
Director ...
Featured Review
a
Jan 08,2021
Jan 08,2021
0
people found
this helpful
this helpful
So far the Black katz had been helpful. I shall particularly name Morgan who had handled my tenancy issue efficiently and sympathetically...
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Jan 12, 2021
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Shakya,
Many thanks for your review.
Morgan is a great member of the team and will really appreciate this positive feedback.
Thanks again.
Regards,
Andrew Black
Director ...
Featured Review
a
Sep 25,2020
Sep 25,2020
2
people found
this helpful
this helpful
I had been looking for a place to live in London for months and needed to move in extremely quickly. The staff member Lisa Onion, helped me complete and provide all the paper work with such speed and efficiency as well as made sure I ...
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Sep 28, 2020
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Cavin,
Many thanks you your review. Lisa will be really pleased you were happy with the service. Thanks again.
Regards,
Andrew Black
Director ...
Mar 04,2020
Mar 04,2020
0
people found
this helpful
this helpful
This company has made me and my friend homeless. We handed in our notices and then despite us having glowing references and my friend having a full years rent in her account they refused us as tenants at the last minute because she was a ...
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Feb 10,2020
Feb 10,2020
0
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Really great communication. Made the whole process very easy! Would recommend Black Katz to everyone. Erika and Aidan were really easy to work with and extremely effective and efficient....
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Feb 18, 2020
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Many thanks for your positive review, it is much appreciated. Erika and Aiden will be really pleased you were happy with the service.
Thanks again.
Regards,
Andrew Black
Director ...
Jan 23,2020
Jan 23,2020
1
people found
this helpful
this helpful
Lovely People and Very Helpful. They helped me till my last Process and have been very patient and kind. Thank you Silvia...
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Jan 23, 2020
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Rufino,
Many thanks for your review. Really pleased you were happy with the service. Silvia is a great member of the team. Thanks again.
Regards,
Andrew Black
Director ...
Jan 20,2020
Jan 20,2020
0
people found
this helpful
this helpful
I loved everything on how they approached my situation and made it work with a beautiful brand new build for me and my girlfriend in a perfect location that reached all my targets, i have to especially thank SILVIA with her great patience and care ...
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Jan 20, 2020
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Lucas,
Thanks so much for your review. Silvia and Erika are both great members of the team, so pleased you were happy with the service. Thanks again.
Regards,
Andrew Black
Director ...
Dec 28,2019
Dec 28,2019
0
people found
this helpful
this helpful
Found us the perfect flat. Actually listened to our needs and specifications and sent appropriate options. Did not hound us with flats that were completely wrong for us. Called us the moment they had an apartment that matched our needs exactly and we were able ...
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Dec 30, 2019
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Oliver,
Many thanks for your review, really pleased you were happy with the experience from our West Hampstead Team. Thanks again.
Regards,
Andrew Black
Director ...
Nov 27,2019
Nov 27,2019
0
people found
this helpful
this helpful
I am astonished how great this company is.
The service exceeded my expectations and I felt supported and assisted through the whole process.
Really friendly, flexible and approachable agents and I will definitely use them again....
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Nov 27, 2019
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Many thanks for your great review, it is really appreciated.
Regards,
Andrew Black
Director ...
Nov 26,2019
Nov 26,2019
0
people found
this helpful
this helpful
I was shown a 2bed property and agreed to rent it paying 3months upfront and 5weeks deposit. They collected all my information (passport copies, bank statements etc) including my husbands and 2guarantors I provided. Shortly after we signed contracts and they obviously took my money, ...
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Nov 29, 2019
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Subodha, We have now fully investigated matters. This was in respect to the new development of Oxgate Farm. To clarify the only monies taken was one weeks Holding Deposit and nothing else and this has been refunded. We were not made aware until just prior to the move-in date that there was an issue regarding Building Certification and the Local Authority. We were made aware of this on the 18th October and immediately made you are aware of the issue. Michal, the Manager, has been in regular t ...
Nov 26,2019
Nov 26,2019
1
people found
this helpful
this helpful
My partner and I were very impressed with Black Katz, West Hampstead Team. We got the attention that we needed throughout the whole process and they did a great job on accommodating our needs.
Unlike other agents, we felt they valued us as customers and ...
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Nov 27, 2019
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Dan,
Really pleased you were happy with your experience with Black Katz West Hampstead.
Many thanks for the review.
Regards,
Andrew Black
Director ...
Nov 19,2019
Nov 19,2019
0
people found
this helpful
this helpful
Horrible experience. The guys from the crouch end office are nice and helpful. However wait until you got to move out. Its been 37 days since we moved and we haven't yet received our deposit. No photos of damages te deductions- not answering to emails after ...
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Nov 27, 2019
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Fuen,
I am sorry for any delay with the return of your deposit which you have now received. We have now looked at our internal systems and have made a change with the aim that deposits can be returned even quicker.
Regards,
Andrew Black
Director ...
Oct 15,2019
Oct 15,2019
0
people found
this helpful
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Really nice experience in finding the proper apartment to rent. Clear process and with them I didn't feel at all the usual hassle and stress searching for apartments in a big city such as London.
Really happy to have found Sandro, who was really professional ...
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Oct 18, 2019
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Matteo,
Many thanks for your review, really pleased you had a good experienced. Sandro is a great member of the team.
Thanks again.
Regards,
Andrew Black
Director ...
Oct 01,2019
Oct 01,2019
0
people found
this helpful
this helpful
Me and my partner recently moved into a flat which is let by black Katz. Everything went very smoothly and all agents were very helpful. Johnny gave us the viewing which really well and he was very clear and concise with any questions we had. ...
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Oct 07, 2019
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Bobby,
Many thanks for your review. Really pleased you were happy with the service Johnny provided. Thanks again.
Regards,
Andrew Black
Director ...
Sep 30,2019
Sep 30,2019
1
people found
this helpful
this helpful
Leigh was really helpful when I needed to move flat at short notice. Professional, friendly and got me the flat I wanted! Thank you. Would recommend....
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Oct 07, 2019
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Ellie, really pleased you were happy with the service from Leigh. Thanks for the great review, much appreciated.
Regards,
Andrew Black
Director ...
Sep 27,2019
Sep 27,2019
0
people found
this helpful
this helpful
We came to Black Katz by accident, just passing by as we were looking for shared accommodation for my son (student from abroad). We were welcomed by Amy and she was amazing. The day after she drove us around and we saw 3 properties. She took ...
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Oct 07, 2019
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Christine, many thanks for your review. Really pleased you were happy with the service provided by Amy. Thanks again. Regards Andrew Black
Director ...
Sep 06,2019
Sep 06,2019
0
people found
this helpful
this helpful
Excellent service, we were always kept in the loop as to what was going on. In particular Sandro and Michelle were extremely helpful, with Sandro helping us getting the offer through ASAP and Michelle handling all our pre-tenancy enquiries!...
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Sep 12, 2019
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Ashish, many thanks for your great review. Really pleased you were happy with service you received from Sandro and Michelle, both great members of the team. Will let them know you were happy. Many thanks again. Regards,
Andrew Black
Director ...
Aug 31,2019
Aug 31,2019
1
people found
this helpful
this helpful
Very happy with this letting agent, both professional and friendly. Paul is always a pleasure to deal with. Much better than some other letting agents I've had in the past....
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Sep 05, 2019
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Dan, many thanks for your positive review.
Really pleased you are happy with the service.
Thanks again.
Regards,
Andrew Black
Director ...
Aug 21,2019
Aug 21,2019
0
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Very professional agency with very good service provided by William and Paul.
We are very happy with everything and that`s why we keep extending the contract every year. :)
Many thank Paul and William!...
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Aug 26, 2019
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Alex, many thanks for your review.
William and Paul will be really pleased you have been happy with the service you have been receiving over the years.
Thanks again.
Regards,
Andrew Black
Director ...
Aug 20,2019
Aug 20,2019
0
people found
this helpful
this helpful
Black Karz were the only estate agent that really listened to what we needed, and helped us find our dream rental. Their communication was good, honest and all the staff are really nice, genuine people.
Would not hesitate to use them for our next move ...
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Aug 21, 2019
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Lauren,
Great to hear that you were happy with the service.
Thanks for taking the time to write the review.
Regards,
Andrew Black
Director ...
Aug 20,2019
Aug 20,2019
0
people found
this helpful
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Crouch End branch is excellent specially our first point of contact Paul! We have been with them for 2 years now and had no issues at all....
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Aug 21, 2019
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Many thanks for your great review, it is much appreciated.
Thanks again.
Regards,
Andrew Black
Director ...
Aug 14,2019
Aug 14,2019
1
people found
this helpful
this helpful
After our offer being held and then declined by a private landlord, we ended up having a very short amount of time in which to find a flat: Vincent was incredibly helpful, understood exactly what we were looking for and arranged several viewings in a ...
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Aug 17, 2019
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Jessamyn,
Many thanks for your positive review.
Really pleased you had a great experience with Vincent and Michelle.
Thanks again for your review, much appreciated.
Regards,
Andrew Black
Director ...
Jul 29,2019
Jul 29,2019
0
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From first contact to viewing to paperwork to getting the keys, Black Katz were extremely helpful and efficient. Aidan was very friendly and knowledgeable, and we were able to view the flat very quickly after making contact. Once we had an offer accepted Erika was ...
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Aug 02, 2019
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Sarah,
Many thanks for your positive review, much appreciated. Really pleased you were happy with the service received from Aiden and Erika, they will be really pleased that you were happy.
Regards,
Andrew Black
Director ...
Jul 14,2019
Jul 14,2019
0
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this helpful
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Tim was super helpful showing us the property out of hours. Gave us lots of information and pleasant, easy to contact estate agent.
Michelle guided us through all the admin and was very prompt and pleasant with emails. She gave us a lot of trust ...
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Jul 15, 2019
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Grace,
Many thanks for your review, it is much appreciated. Tim and Michelle work really hard at providing the best possible service so it's great to get this feedback.
Thanks again.
Regards,
Andrew Black
Director ...
Jun 14,2019
Jun 14,2019
0
people found
this helpful
this helpful
William showed me only very nice flats, in fact Black Katz were the only real estate agency that did not show me mouldy flats. I so remember when Paul said, "Wouldn't you enjoy your espresso on these Juliet balconies?" I do! Thank you so much ...
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Jun 17, 2019
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Katharina,
Many thanks for your positive comments, very much appreciated.
Really pleased you had a good experience with Crouch End, William is a great member of the team.
Thanks again.
Regards,
Andrew black
Director ...
Jun 11,2019
Jun 11,2019
0
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this helpful
Very efficient estate agency who promptly find you properties to your exact specification! The team were fantastic. Paul found what we needed and very promptly arranged a viewing for us and made sure we secured a very competitive property....
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Jun 12, 2019
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Shedeh,
Many thanks for your comments.
Paul is a great member of the team.
So pleased you were happy with the service.
Regards,
Andrew Black
Director ...
May 27,2019
May 27,2019
0
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Black Katz were very helpful right from the get go. When we first spoke to them, they took us round three houses that they thought might be appropriate for us, from these houses, we found the house that we decided to rent. The whole process ...
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Comment on agent fees
Did not have to pay agent's fees because of a deal that Black Katz was running.
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May 30, 2019
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Darcey,
Many thanks for your review - much appreciated.
Really pleased you were happy with the service Caley provided.
Regards,
Andrew Black
Director ...
May 17,2019
May 17,2019
0
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I had a pleasure to work with Pawel while looking for a flat for me and my son. He took detailed information of my needs and I can say that two flats which were presented to me were tailored to them. I was able to ...
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May 19, 2019
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Malgorzata,
Many thanks for your review, it is much appreciated. Pawel is a great member of the team, really pleased you got a good service.
Regards,
Andrew Black
Director ...
Apr 28,2019
Apr 28,2019
0
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I am so grateful to the Black Katz team at Crouch End. Without a doubt, they have some of the most beautiful and best looked after properties in North London and they were extremely supportive in helping me find my beautiful studio. Over the past 4 ...
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May 01, 2019
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Fatima,
We really appreciate your comments. We work very hard at providing the very best service so it is great to hear you have been happy with the service.
Thanks again.
Regards,
Andrew Black
Director ...
Apr 17,2019
Apr 17,2019
0
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The practice was handled in the less professional manner everseen in London.
The agent did not even know the legislation (what documents may be provided for a right to rent check), was never available nor reachable the days prior to entering the house, and ultimately ...
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Comment on agent fees
Fair
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May 13, 2019
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Simone,
We have not heard back from you.
We have looked further into the matter and are sorry you are not happy but feel generally your comments are not reasonable or justified.
1. You did not transfer the monies on time so we were unable to release the keys. This is despite us advising you to do the transfer as soon as possible when the first welcome email was sent. Instead you choose to do the transfer 1-2 days before the move-in.
2. In terms of furnishings the current tenant made very c ...
Apr 12,2019
Apr 12,2019
0
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I came across BlackKatz years ago when I was desperately searching for a place to stay after a bad experience with one of London's bigger agents. The staff at the London Bridge branch were lovely then, as they were this time around. Tim took the ...
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Comment on agent fees
Lower than some of the bigger names, gets you more in terms of service.
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Apr 19, 2019
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Sam,
Many thanks for your comments, much appreciated.
Really pleased you are happy with the service you received.
Regards,
Andrew Black
Director ...
Apr 09,2019
Apr 09,2019
0
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I would like to thank Black Katz for all their support and guidance, especially Silvia. The customer service was outstanding,...
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Apr 11, 2019
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Fabi,
Really appreciate your positive comments.
Will let Silvia and Erika know.
Thanks again.
Regards,
Andrew Black
Director ...
Apr 04,2019
Apr 04,2019
0
people found
this helpful
this helpful
Johnny at the Crouch End branch was so totally amazing and found a property for me to rent that ticked more than all the boxes and within my time frame!! So happy with my new home and fantastic A1 service!!!...
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Comment on agent fees
Great fees!! Much lower than the competitors....more than happy!!
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Apr 05, 2019
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Niki, Many thanks for your great review. We work really hard at providing the best possible service so it's great to receive this.
Thanks again.
Regards,
Andrew Black
Director ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:15 PM 25/07/2016 by allAgents
Best Letting Agent in NW6 
