“The team at Black Katz, headed by Cristina Quinteiroand Paul ......”
5 Star Review
Nov 02,2014
By:
'Mrs'
Nov 02,2014
Branch: London, 22 Baron Street
Services: Lettings (as a Landlord)
Rent PCM: £1400
Would you recommend?: Yes
Postcode: N8
Branch: London, 22 Baron Street
Lettings (as a Landlord)
Rent PCM: £1400
Postcode: N8
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The team at Black Katz, headed by Cristina Quinteiroand Paul Crook, go out of their way to ensure that we receive a careful and thoughtful service. We have been with them for over ten years and they have never let us down. They go the ...
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Comment on agent fees
In line with other agents and sometimes better than other offers
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“Just an awful experience! Continuously talking to us in a ......”
1 Star Review
Oct 14,2014
By:
'Poppy'
Oct 14,2014
Branch: London, 69 Parkway
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: NW1
Branch: London, 69 Parkway
Lettings (Prospective customer)
Postcode: NW1
3
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Just an awful experience! Continuously talking to us in a raised voice dismissing everything we said, talking over us and very very bad manners - how do people like this get jobs? I'd be embarrassed as an employer! Zero customer service! Quite frankly she didn't ...
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What agent could do to change your mind?
1. Polite
2. Listened
3. Not shouted at us down the phone
4. Refrained from being rude
5. Basic customer service would have been sufficient
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“I have had an awful experience with Black Katz, and ......”
1 Star Review
Aug 28,2014
By:
'Emily'
Aug 28,2014
Branch: London, 22 Baron Street
Services: Lettings (as a Tenant)
Rent PCM: £1840
Would you recommend?: No
Postcode: N19
Branch: London, 22 Baron Street
Lettings (as a Tenant)
Rent PCM: £1840
Postcode: N19
5
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I have had an awful experience with Black Katz, and i would definitely not recommend them as they were unprofessional and very rude when dealing with my case.
I had chosen to rent a three bedroom flat with two of my friends in Archway, we ...
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What agent could do to change your mind?
Well firstly the agent should have told me about the skylight window in the third bedroom, as i would not have accepted that flat if i knew i wouldn't have a bedroom window
i would have liked to have not felt pressured to make a decision that second and been given time to think, as the agent made me believe that there would be no properties available later and that i have very few options which of course was a lie since properties become increasingly more available throughout the summer!
when i made a complaint after moving in i would of liked to have been treated in a polite and professional manner by the agents, instead they were rude and acting as if i did not have rights to make complaints
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Comment on agent fees
the estate agents charges a total of ‚£450 service fees to all three of us girls (students) which i found to be odd, this fee did not go to our deposit or the rent it was for them showing us one very small apartment and i felt outraged to have paid them for their extremely poor services. I felt if the estate agents were honest and said that more properties would become available at a later date if we weren't too sure about this place, instead of pressurizing us into taking this apartment stating there would be no other properties within our price range and we have to act fast.
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Yes