Moved in with no shower. unable to use fridge or washing machine as faulty ones were hard wired in the wall. Spent £2000 recarpetting the house - told deposit to be released but took £75 for 'exit fee' as well as nearly £700 on relisting. Terrible - save yourself the hassle and go elsewhere.... read full review
Comment on agent fees
Terrible - their fees are extortionate. Charged for days we didn't even have keys to the house as well as being told incorrect info regarding our deposit being paid in full
Avoid this agency!! Have had an awful experience from beginning to end. Plus there is an awful, rude and ignorant team of people working in both the Stourbridge and brierley hill offices. Had to move into one of their properties due to personal reasons meaning I had very little time to find somewhere. They charged me extortionate referencing fees then told me they didn't actually carry out any of the referencing, they tried to charge contract renewal fees when I asked to continue my tenancy on a... read full review
Comment on agent fees
They try to charge you fees wherever they can, falsely advertise their services. I am currently in contact with the property ombudsman as a result of their false/lack of advertisement of fees so this will soon be resolved.
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Dear Anonymous Reviewer,
We are sorry to hear that you felt there were short comings in our service levels and to receive your review without the opportunity to discuss your matter.
We employ a team of friendly, experienced and qualified agents across our network of branches. I find it hard to accept that every team member across two of our branches has been 'rude and ignorant' towards you.
ALL tenants are referenced accordingly, prior to receiving an offer of formal tenancy. The due d ...
2 Star Review
By: 'John F'
Branch: Stourbridge, 4 Hagley Road
Services: Lettings (Prospective customer)
Rent PCM: £525 Would you recommend?: No
Contacted the agent in relation to booking a viewing at one of their advertised properties. In doing so was advised that this property was on hold as instructed by the landlord whilst they hear back as the property could be given to an existing tenant. Whilst this was the case the property however was still being advertised as available giving the indication that viewings could still be arranged despite this being incorrect. I was also advised that we would be contacted on the slim possibility i... read full review