• claim your profile
    Barry Upson
  • claim your profile
    Jo Upson
  • claim your profile
    Heather
  • claim your profile
    Erica Heath
Big Fish Lettings is part of the Big Fish Lettings Group, a Yorkshire based group of letting agents.

1 Station Road
Chapeltown
South Yorkshire
S35 2XE
0114 257 8999

 
Website not available

Properties for sale
Properties for rent
Dec 13,2013
Minithumbdown
By:
Dec 13,2013
0 people found
this helpful
I was a tenant of Big Fish Lettings from January 2013 - October 2013 when I rented one of their properties in Doncaster. The overall initial experience of viewing the property, signing documents, handing over payments etc. was all smooth and I have no complaints of that part of the service - except for Barry Upson and Erica Heath being a little rude in person (not having much customer service/friendly skills) everything generally went well with the move in. Once in the property however, I sud...
read full review
What agent could do to change your mind?
Took a class on how to become a more customer friendly business. Treating your customers right is number one and treating them like they don\'t matter is unforgiveable.
Was this helpful? Yes
By: Jo
Jun 20, 2014
View all comments (1)
With regards to this firstly I apologise that you feel we let you down and that our service was not up to scratch. With regards to the main complaints at the top with bins, car parking spaces, block run alarms etc then yes we do have to direct you to block management as they run the block and our landlords pay them to do so, so all communal matters do need to go through them, and if they are passing it back that that is in correct on their behalf. The emergency line we run, we do have in orde....
Oct 26,2013
Minithumbdown
By:
Oct 26,2013
1 people found
this helpful
I will start from the top. My first viewing of the property went fine. I was shown around by a man (who from my dealings with them is the only male that works there) and he took the time to show me a couple of apartments and even took be back to my chosen one for a 2nd viewing during my first visit. I came away wanting to take the property, I was happy with the condition, location and price. The nightmare came when I had to start dealing with other staff. At first they were polite, if a littl...
read full review
Was this helpful? Yes
By: Erica
Oct 26, 2013
View all comments (1)
Response from Erica, Office Manager. The appointment on Thursday was arranged as a second viewing to measure up. Due to the time of year, it is extremely busy on the run up to Christmas and going to the appointment on Thursday would have left no members of staff in the office. I therefore asked for the appointment to be rearranged and apologised for the inconvenience this may cause. Wayne insisted that the appointment was the next day for around the same time due to work commitments. At that....
Aug 13,2013
Minithumbup
By:
Aug 13,2013
0 people found
this helpful
From my first contact with Jo Upton at Big Fish, I was lead through a really streamline process for my property management. I\'d dealt with my own marketing, insurances and maintenance issues for my portfolio of properties in the past, and then through a friend referral I came to hear of the good service they had received with this company. I was not disappointed with the seamless administration to get setup on Big Fish\'s books, and within a few days I already had 6 viewings setup via the s...
read full review
Was this helpful? Yes
Jun 28,2013
Minithumbdown
By:
Jun 28,2013
1 people found
this helpful
Throughout my experience their communication was appalling. I was promised a service (that I paid for) that I didn\'t recieve. For some reason it takes 9 days to transfer a rent payment (every month not just once) from the tenant to my account. The final straw was their inability to deal with an insurance claim due to tenant damage. Over one year later the insurance company are still waiting for information, of course Big Fish say they have sent it - of course they haven\'t. I have ended up out ...
read full review
What agent could do to change your mind?
Communicate promptly and honestly. Transfer money promptly. Deal with issues promptly and honestly without making excuses or blaming others.
Was this helpful? Yes
May 21,2013
Minithumbdown
By:
May 21,2013
1 people found
this helpful
Big Fish lettings managed my property for under 3 years. I have just taken mh property back and it is in an appalling state! However the company had apparently inspected regularly and claimed it was kept in excellent condition! Eveidentlty this was not the case. The extensive repairs I have had to undertake prior to my new tenants currently sits at £800. Stay well clear of this company....
read full review
Was this helpful? Yes
Sep 20,2012
Minithumbdown
By:
Sep 20,2012
1 people found
this helpful
Big Fish are pretty useless to be honest, they offer a "full management" service which they are meant to fully manage your property yet they always seemed to pass on things to me (landlord) instead of them dealing with the issues. In my opinion of them they always tried to do bare minimum, they wouldnt go out of their way to help or resolve a problem instead just kept ignoring it or trying to pass it back to me....
read full review
Was this helpful? Yes
Areas covered



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 3 0 2 0 0 0 0 0 0

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Big Fish Lettings

Individual Branch Awards

Barry Upson - upload your photo Barry Upson
1 reviews

About Barry No description set View full profile
Jo Upson - upload your photo Jo Upson
2 reviews

About Jo No description set View full profile
Heather  - upload your photo Heather
1 reviews

About Heather No description set View full profile
Erica Heath - upload your photo Erica Heath
1 reviews

About Erica No description set View full profile

Opening hours



Find the Best Agent to
Buy, Sell or Rent Property




.