• Adrian Robinson
    Adrian Robinson
  • Rhona Mottershead
    Rhona Mottershead
  • Joanna Clyne
    Joanna Clyne
Beyond Residential specialise in lettings, sales and property management across Manchester and Salford Quays. Contact the team on 01612228852

Beyond Residential
4 Clippers Quay,Salford Quays
Greater Manchester
M50 3BL
0161 222 8852

 


Properties for sale
Properties for rent
Apr 16,2015
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Apr 16,2015
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Very pleasant people to deal with. Helpful and courteous. Any questions were promptly answered and issues swiftly resolved. Overall, a very pleasant transaction....
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Mar 19,2015
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Mar 19,2015
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I am using this agent to look after my property only since oct 2014, when there was duplication of land service charge invoice, Rhona helped to sort out in 2 days showing excellent communication skill without the need of prompting, and made me feel reliable. many thanks....
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Mar 19,2015
Minithumbup
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Mar 19,2015
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I am using this agent to look after my property only since oct 2014, when there was duplication of land service charge invoice, Rhona helped to sort out in 2 days showing excellent communication skill without the need of prompting, and made me feel reliable. many thanks...
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Mar 06,2015
Minithumbup
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Mar 06,2015
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Beyond Residential were my letting agent for 2 years. In that time I have found them to be very friendly, approachable, efficient and helpful. Responding positively and quickly to any issues I had. I would have no problem recommending them to friends or returning to them in the future....
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Feb 26,2015
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Feb 26,2015
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As a first time landlord and after having a terrible experience with another letting management agency, I was wanting to cut my losses and sell my property until Jo and Rhona from Beyond took over the management of my flat. They are a pleasure to work with and give me full confidence that my flat is managed properly and efficiently. They constantly go a step further ensuing costs and interruption to me are kept as minimal as possible. I could not recommend Beyond Residential with Jo, Rhone an...
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Feb 23,2015
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Feb 23,2015
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We have only been involved with Beyond Residential since September 2014, and as new landlords were unsure of various aspects of what was expected of us. We were helped by Beyond Residential in a way that has given us more confidence in our dealings with our tenants....
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Comment on agent fees
I think that the monthly fees are what we expected but I think the fee for getting us a replacement tenant (if it happens every 6 months) is quite high at 390 (which includes VAT). That amount would be OK if we got a tenant in every 12 months.
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Feb 22,2015
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Feb 22,2015
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Great services, property is always let quickly and Beyond are always very helpful and efficient. I would definitely recommend them....
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Comment on agent fees
I switched agents to Beyond as they were very competitive and I have no complaints with their service.
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Feb 21,2015
Minithumbup
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Feb 21,2015
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Rhona has been really great to deal with, always efficient and helpful at getting things done. Can highly recommend her and Beyond Residential....
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Comment on agent fees
Very reasonable
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Feb 20,2015
Minithumbup
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Feb 20,2015
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The guys at Beyond Residentials have been very professional and efficient within their services. They are a close knit team which helps the purchase and renting out of the properties offering flexibility and that additional personal touch. The apartments in abito and city lofts in Salford Quays are an enticing offer and I would very much want to work with them again! Adrian, Joanna and Rhona are great and are easily approachable making this purchase a pleasant experience....
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Comment on agent fees
Their fees are pretty much non existent for the works they complete on both renting out and selling the abito/city loft apartments.
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Feb 19,2015
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Feb 19,2015
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From start to finish my experience with Beyond residential has been smooth and professional. The organisation and experience of the team meant that the whole process of moving was far less stressful, because they also add the personal touch I felt comfortable with all forms of communication and valued as a tenant. When my lease came to an end due to career relocation I was genuinely sad to leave, but even the post communication has been exemplary and slick. I would recommend this fantastic co...
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Areas covered
  • M50
  • M3
  • M5
  • OL7
  • M1
  • M44
  • EL4
  • WN7

RICS TDS


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Last updated at 2:07 PM 06/03/2015 by allAgents

Complaints Procedure

Complaints Procedure

1. A person has been appointed in this office to deal with any complaint you may have and you should not hesitate to contact them. Details are set out below:-

Rhona Mottershead
Beyond Residential Ltd
Unit 2 Abito
Salford Quays
M50 3BL

2. In the event of your problem not being solved, please put your complaint in writing (if you have not already done so).
3. When we receive your written complaint, we will write to you within 14 days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
4. Within 28 days of receipt of your written complaint, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation and to let you know what actions have been or will be taken.
5. If we have not resolved the problem to your satisfaction you should contact the Director, Joanna Clyne, Beyond Residential Ltd, 2 Clarence Street, Manchester M2 4DW. He will conduct a separate review of your complaint and contact you within 14 days to inform you of the conclusion of this review.
6. If you are still dissatisfied, we will attempt to resolve this promptly through negotiation or, where appropriate.

In respect of complaints received from consumers we will follow The Surveyors Ombudsman Service (SOS) approved redress mechanism (NB from 1st April 2010, SOS will be known as Ombudsman Services: Property (OS:P).

In respect of complaints received from persons or organisations in a business capacity we will follow RICS Dispute Resolution Service (in accordance with the mediation process operation by the Royal Institution of Chartered Surveyors).
Last updated at 2:07 PM 06/03/2015 by allAgents
Adrian Robinson Adrian Robinson
Negotiator
3 reviews

About Adrian Adrian has worked in Commercial Property for over 5 years. He brings a wealth of experience to Beyond Residential View full profile
Rhona Mottershead Rhona Mottershead
Property Manager
6 reviews

About Rhona Rhona comes to us from Jones Lang LaSalle. She has seven years experience in lettings, negotiation and management and has worked in some of Manchester's leading property companies. View full profile
Joanna Clyne Joanna Clyne
Director
3 reviews

About Joanna Joanna is one of the industry's leading figures; she helped launch Savills Residential in 2003 and has 15-years experience in some of Manchester's leading property companies including Jones Lang LaSal View full profile

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