Bernards Estate Agents
4.8/5, 211 reviews
94% recommended
96% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
85% lettings fee satisfaction
No company information
https://bernardsestates.co.uk

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £90,000 £7,855,000
Lettings 94% 85% £350 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 0 37 8 101 1 42 1 3 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA Move With Us
Images & Videos

“I can't thank Bernard's and all the staff eno......”

Share on :
Jan 27,2020
Minithumbup
Martin
By: 'Margaret Stabb'
Jan 27,2020
0 people found
this helpful
I can't thank Bernard's and all the staff enough for all their help and support during the process of selling my property. Under the circumstances of which I was selling my home I cannot praise the staff enough for their compassion especially Martin. They went ...
read full review
Was this helpful? Yes

“At every step of renting our property out to ......”

Share on :
Jan 20,2020
Minithumbup
Jasmine
Charlie
By: 'Christin richard'
Jan 20,2020
0 people found
this helpful
At every step of renting our property out to going through the process of selling it felt like a personal approach from the team at Bernard's, all and any issues were proactively resolved without chasing and the sale of our house was the smoothest process ...
read full review
Was this helpful? Yes

“Nothing other than 5* for me....”

Share on :
Jan 16,2020
Minithumbup
Charlie
Sean
By: 'Nick Dicken'
Jan 16,2020
2 people found
this helpful
Nothing other than 5* for me. When buying a property there is alot of work that goes on between solicitors that as a buyer you dont see however I was Always kept me in the loop and updated on any progress. Always greeted with a smile ...
read full review
Was this helpful? Yes

“Great service and attention to detail chasing......”

Share on :
Dec 30,2019
Minithumbup
Tom
Robert
By: 'Martin Kelly'
Dec 30,2019
0 people found
this helpful
Great service and attention to detail chasing up with both solicitors and vendors in order to complete. Gratefully supplied local trade person information too. Excellent thank you to Tom, Rob & Zowie!...
read full review
Was this helpful? Yes

“Sean Wren was truly excellent, very straight ......”

Share on :
Dec 20,2019
Minithumbup
Sean
By: 'Clint Newman'
Dec 20,2019
0 people found
this helpful
Sean Wren was truly excellent, very straight forward, honest and looking to achieve the best possible outcome for both parties. he was always available and generous in his time. Best of all he was about getting things done, making things happen, which seems rare in ...
read full review
Was this helpful? Yes

“Very helpful. Quick replies to my emails (whi......”

Share on :
Dec 13,2019
Minithumbup
By: 'Zoe McMillan'
Dec 13,2019
0 people found
this helpful
Very helpful. Quick replies to my emails (which were numerous!) I would recommend you to friends and family. Thank you Sam!...
read full review
Was this helpful? Yes

“Bernards estate agents sold our property...”

Share on :
Dec 10,2019
Minithumbup
Charlie
By: 'Ellie'
Dec 10,2019
0 people found
this helpful
Bernards estate agents sold our property for us & we couldn’t of been happier! They are professional & always happy to help! Charlie was especially helpful whenever we needed it & I would highly recommend them. If we are ever to move again I wouldn’t hesitate ...
read full review
Was this helpful? Yes

“We wanted to achieve our dream move from Sout......”

Share on :
Dec 10,2019
Minithumbup
Sean
Jasmine
By: 'Chris Bridge'
Dec 10,2019
0 people found
this helpful
We wanted to achieve our dream move from Southsea to Devon. We carried out our reserach into 8 different Estate Agents in Portsmouth to manage our sale. Bernards came out tops above them all, demonstrating professionalism, courtesy, humbleness, politeness and approachability all in one. Our main ...
read full review
Was this helpful? Yes

“When securing my student property, Gemma was ......”

Share on :
Dec 07,2019
Minithumbup
Gemma
Tom
By: 'Zach'
Dec 07,2019
0 people found
this helpful
When securing my student property, Gemma was super helpful with all questions I had and helping me find a great property. Not only this but Tom was helpful when dealing with an initial maintenance issue....
read full review
Was this helpful? Yes

“I appreciate the work done by Lucky she is a......”

Share on :
Dec 03,2019
Minithumbup
Lucky
By: 'Ameerah'
Dec 03,2019
0 people found
this helpful
I appreciate the work done by Lucky she is a hardworking and respons quickly and she is a helpful person ....
read full review
Was this helpful? Yes

“The Perfect Sale...”

Share on :
Nov 25,2019
Minithumbup
Martin
By: 'David Noble'
Nov 25,2019
0 people found
this helpful
Great experience with the guys at Bernards, from first meeting to completion. The online portal for monitoring viewings and getting feedback was a useful feature. Regular updates from the team; always a positive outlook throughout! Property sold in a couple of days, to vendors on ...
read full review
Was this helpful? Yes

“Purchase of flat...”

Share on :
Nov 14,2019
Minithumbup
Tom
Zowie
By: 'Andrew MacNaughton'
Nov 14,2019
0 people found
this helpful
All the staff at Bernards were very helpful, keeping us informed of what was happening all the time and always there to answers questions and sort out issues that were holding up the purchase. The welcome box was a lovely touch as well. Thank you ...
read full review
Was this helpful? Yes

“Ive gone through a few in betwwen owning prob......”

Share on :
Nov 12,2019
Minithumbup
Jasmine
Lee
By: 'Warren baulf'
Nov 12,2019
0 people found
this helpful
Ive gone through a few in betwwen owning proberties and as yet Bernards are there at the top staff including especially Jaz/Lee...
read full review
Was this helpful? Yes

“well done Bernards...”

Share on :
Nov 11,2019
Minithumbup
Charlie
By: 'dee boyle'
Nov 11,2019
0 people found
this helpful
All staff pleasant and friendly. I sold through Bernards unfortunately there were no properties suitable for my requirements. Charlie the manager went above and beyond even helping me with problems with my purchase which he didn't have to do...
read full review
Was this helpful? Yes

“Fantastic service...”

Share on :
Nov 08,2019
Minithumbup
Martin
By: 'Luke simper'
Nov 08,2019
0 people found
this helpful
Fantastic service as a buyer. Kept us updated with calls. When calling they would always chase up solicitors and get back as soon as possible. Martin (and the team behind him) were great to deal with....
read full review
Was this helpful? Yes

“When it comes to moving into a new property t......”

Share on :
Nov 07,2019
Minithumbup
Gemma
Lucky
By: 'Jack Sencherey-Evans'
Nov 07,2019
0 people found
this helpful
When it comes to moving into a new property they have been amazing really help us settle in few minor Issues but all rectified in excellent time super job guys keep it up....
read full review
Was this helpful? Yes

“We chose Bernards out of 3 local agents based......”

Share on :
Nov 05,2019
Minithumbup
Charlie
Matthew
By: 'Andy Grice'
Nov 05,2019
0 people found
this helpful
We chose Bernards out of 3 local agents based on a recommendation. Charlie was fair an honest with his appraisal of our property. Matthew arrived promptly to take photos and measurements and we were very happy with the details they produced. Once it went live we ...
read full review
Was this helpful? Yes

“A very good service. Very professional and ea......”

Share on :
Nov 04,2019
Minithumbup
Tom
Robert
By: 'Lee'
Nov 04,2019
0 people found
this helpful
A very good service. Very professional and easy to deal with. Any problems dealt with promptly and efficiently. Very happy with the service provided....
read full review
Was this helpful? Yes

“The team at Bernards we’re always friendly an......”

Share on :
Nov 04,2019
Minithumbup
Zowie
Tom
By: 'Laura Bennett'
Nov 04,2019
0 people found
this helpful
The team at Bernards we’re always friendly and went out of their way to help us at every stage of the moving process. I would definitely recommend them....
read full review
Was this helpful? Yes

“Bernards have been managing my property for a......”

Share on :
Nov 01,2019
Minithumbup
Lucky
Gemma
By: 'Justin'
Nov 01,2019
0 people found
this helpful
Bernards have been managing my property for a few years now and have always provided an excellent service, dealing with any issues promptly and efficiently. When tenants have left they have found new tenants very quickly. They have really taken a lot of the stress ...
read full review
Was this helpful? Yes

“Lovely staff and received excellent service. ......”

Share on :
Oct 31,2019
Minithumbup
Lucky
By: 'Karenga'
Oct 31,2019
0 people found
this helpful
Lovely staff and received excellent service. I highly recommend Bernards (Southsea). The staff are extremely professional and helpful. Response from the staff is quick....
read full review
Was this helpful? Yes

“Helpful and informative with quick responses.......”

Share on :
Oct 28,2019
Minithumbup
Lucky
Gemma
By: 'Sophie Smith'
Oct 28,2019
0 people found
this helpful
Helpful and informative with quick responses. Very professional. Was a very easy and smooth process to rent the property even with a change of move date....
read full review
Was this helpful? Yes

“Great overall experience from the moment we w......”

Share on :
Oct 25,2019
Minithumbup
Gemma
By: 'Jo C.'
Oct 25,2019
0 people found
this helpful
Great overall experience from the moment we walked into their Southsea office. Especially massive thank you to Gemma who has been always very quick to reply to any query and managed to sort out any issue over the past 2 years....
read full review
Was this helpful? Yes

“Lucky was very helpful when assisting me with......”

Share on :
Oct 25,2019
Minithumbup
Lucky
By: 'Kyle Wesley'
Oct 25,2019
0 people found
this helpful
Lucky was very helpful when assisting me with my problem with my door! Fast and responsive thank you lucky great...
read full review
Was this helpful? Yes

“Lucky is friendly and can answer any query's ......”

Share on :
Oct 24,2019
Minithumbup
Lucky
By: 'Chris Howsley'
Oct 24,2019
0 people found
this helpful
Lucky is friendly and can answer any query's you may have. Quick at replying to emails and is only a phone call away if you need help....
read full review
Was this helpful? Yes

“Excellent and professional service. Lucky and......”

Share on :
Oct 23,2019
Minithumbup
Lucky
By: 'Sarah Haynes'
Oct 23,2019
0 people found
this helpful
Excellent and professional service. Lucky and Millie have been great throughout the entire process. Any issues always quickly resolved. Thank you so much....
read full review
Was this helpful? Yes

“Great from viewing to completing...”

Share on :
Oct 16,2019
Minithumbup
Lee
Charlie
By: 'Sam Cook'
Oct 16,2019
0 people found
this helpful
Great time from viewing time completing. Took care of what was needed and we didnt have to worry at all....
read full review
Was this helpful? Yes

“Bernards were amazing from start to finish. W......”

Share on :
Oct 05,2019
Minithumbup
Charlie
Matthew
By: 'Ria Parks'
Oct 05,2019
0 people found
this helpful
Bernards were amazing from start to finish. We had a tough round but they did everything they could to ensure things were communicated immediately and reassurance was given. Their advert to sell my flat was well made and the pictures were lovely. Matt was friendly ...
read full review
Was this helpful? Yes

“I have dealt with Gemma Thomas over the years......”

Share on :
Oct 04,2019
Minithumbup
Gemma
By: 'Andrew Beck'
Oct 04,2019
0 people found
this helpful
I have dealt with Gemma Thomas over the years with numerous properties. She has always provided an excellent service. She is always friendly and always happy to help....
read full review
Was this helpful? Yes

“Very helpful ....”

Share on :
Oct 03,2019
Minithumbup
Jasmine
By: 'Kelly rew'
Oct 03,2019
0 people found
this helpful
So helpful every step of the way . Lovely staff .katie and jasmine are fab and very helpful with the process....
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:49 AM 17/07/2019 by allAgents

Awards won by Bernards Estate Agents

Individual Branch Awards

Waterlooville, PO7

Portsmouth, PO5

Portsmouth, PO2


.
As Seen On

Get in touch with

Bernards Estate Agents