Bernards Estate Agents
4.9/5, 1178 reviews
94% recommended
97% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
95% lettings fee satisfaction



Property Features

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £22,000 £24,250,000
Lettings 99% 95% £350 £6,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
70 3 253 31 408 10 232 7 149 15
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Natalie has been such a professional and proa......”

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Feb 28,2024
Minithumbup
Natalie
Feb 28,2024
0 people found
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Natalie has been such a professional and proactive agent. Always available to answer any questions! Couldn’t have asked for any more! Thank you!...
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“Highly Recommended...”

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Feb 15,2024
Minithumbdown
David
Gemma
By: 'Dianne'
Feb 15,2024
0 people found
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Very pleased with the way they have advertised our property. They have always kept us informed not only the interest in our property but also what is happening in the market. They are open to any suggestions that we might have and we like the ...
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“Completed purchase two days ago on a house. E......”

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Feb 02,2024
Minithumbup
Craig
By: 'Jeffery Paul Atkinson'
Feb 02,2024
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this helpful
Completed purchase two days ago on a house. Expertly & professionally managed by the Bernard's team. Special thanks to Craig & Luke. Would use their service again whenever required - Mr Atkinson...
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“Jack the lad...”

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Jan 24,2024
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Jack
Lucky
By: 'Sarah'
Jan 24,2024
0 people found
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Jack was amazing in helping finding me and my partners first home together even though we had different requirements he made it work, nothing was too much and no question was too silly to ask, Jack the lad! Defiantly recommend him Shout out to lucky ...
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“Rental Property...”

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Jan 17,2024
Minithumbup
Josh
By: 'JJ'
Jan 17,2024
0 people found
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I have used Bernard’s now for many years regarding my rental property, they have always been very professional and very helpful....
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“Brilliant Estate agency, the team were great.......”

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Jan 12,2024
Minithumbup
Josh
Thomas
By: 'CT'
Jan 12,2024
0 people found
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Brilliant Estate agency, the team were great. They delivered that was promised!...
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“Excellent service and Professionalism.Turna......”

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Jan 07,2024
Minithumbup
Jack
By: 'kola'
Jan 07,2024
0 people found
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Excellent service and Professionalism. Turnaround time and customer service engagement topnotch. Jack (Southsea Lettings Negotiator) is simply amazing. Kudos to the team! Keep it up....
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“I received a wonderful service from Gemma, Da......”

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Jan 04,2024
Minithumbup
Gemma
By: 'Samantha'
Jan 04,2024
0 people found
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I received a wonderful service from Gemma, Dave & Chris on my recent contact with them regarding a viewing on a property. Nothing was too much hassle. I will definitely be recommending them. Thank you once again & wishing you all a very Happy New Year....
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“New Tenancy...”

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Jan 02,2024
Minithumbup
Josh
By: 'Louise'
Jan 02,2024
0 people found
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Josh kept us informed at every stage about the progress of the tenancy. He was quick to answer questions and respond to our requests or enquiries....
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“She is very helpful and guide to for buy hous......”

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Jan 02,2024
Minithumbup
Lacie
Luke
By: 'Sanjaykumar Patel'
Jan 02,2024
0 people found
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She is very helpful and guide to for buy house....
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“This was our first time buying a house togeth......”

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Dec 21,2023
Minithumbdown
Luke
By: 'Ryan'
Dec 21,2023
0 people found
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This was our first time buying a house together and we're grateful that we had Luke to help and advise us at each stage of the journey. He went above and beyond what we were expecting, making us feel at ease throughout the whole buying ...
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“This was our first time buying a house togeth......”

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Dec 21,2023
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Luke
By: 'Ryan'
Dec 21,2023
0 people found
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This was our first time buying a house together and we're grateful that we had Luke to help and advise us at each stage of the journey. He went above and beyond what we were expecting, making us feel at ease throughout the whole buying ...
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“This was our first time buying a house togeth......”

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Dec 21,2023
Minithumbdown
Luke
By: 'Ryan'
Dec 21,2023
0 people found
this helpful
This was our first time buying a house together and we're grateful that we had Luke to help and advise us at each stage of the journey. He went above and beyond what we were expecting, making us feel at ease throughout the whole buying ...
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“Helpful Agent...”

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Dec 20,2023
Minithumbup
Josh
By: 'Paul'
Dec 20,2023
0 people found
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Josh was very helpful all the way through the letting process....
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“Really impressed...”

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Dec 16,2023
Minithumbup
Ross
Lacie
By: 'Zoe'
Dec 16,2023
0 people found
this helpful
Really impressed with the service. House sold quickly and was marketed very well. Great communication throughout from Ross and Lacie....
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“I am in the process of buying a property bein......”

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Dec 12,2023
Minithumbup
Joe
By: 'Tracy'
Dec 12,2023
0 people found
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I am in the process of buying a property being sold by Bernard's and Joe has always been so helpful even though he is not actually acting for me. Always updating me on what is happening and ensuring things are progressing smoothly, highly recommended...
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“Fantastic service!...”

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Dec 08,2023
Minithumbup
Lacie
By: 'Sac'
Dec 08,2023
0 people found
this helpful
We initially had our property listed with another local estate agent who promised the world, but failed to even get us many viewings. Whilst we had our property on the market we were in the process of looking for our onward purchase and this was ...
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“Excellent service from start to finish.I can......”

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Dec 08,2023
Minithumbup
Jack
By: 'Rubby'
Dec 08,2023
0 people found
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Excellent service from start to finish. I can’t thank Jack enough. He was so patient and polite, incredibly helpful and very professional. Definitely recommend...
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“The experience with Fi...”

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Dec 07,2023
Minithumbup
Fi
By: 'Anthony'
Dec 07,2023
0 people found
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The experience with Fi was great! I was formally taken through all the procedures for letting and required information was given aswell. Her response to question as regards the flat to be let was apt and she followed up diligently. Thank you Fi...
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“Lovely personality, down to earth yet still p......”

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Dec 07,2023
Minithumbup
Fi
By: 'Megan'
Dec 07,2023
0 people found
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Lovely personality, down to earth yet still professional so instantly makes you feel more comfortable through an exciting but stressful time....
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“Josh was friendly, efficient and helpful thro......”

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Dec 06,2023
Minithumbup
Josh
By: 'Alfie'
Dec 06,2023
0 people found
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Josh was friendly, efficient and helpful throughout our move. He found our rental and facilitated the process very well....
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“Very pleased with professional service, commu......”

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Dec 06,2023
Minithumbup
Lucky
Jack
By: 'Helen'
Dec 06,2023
0 people found
this helpful
Very pleased with professional service, communication and tenancy set up from Lucky and Jack. In view of this, I’m looking forward to working with Bernard’s in the future management of the tenancy...
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“Excellent Outcome from the Waterlooville Office....”

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Dec 05,2023
Minithumbup
Josh
By: 'Roger Evans'
Dec 05,2023
0 people found
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Josh has been excellent in communications and action in securing us a tenant in our 1-bedroom flat....
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“Beyond Lucky's expertise and professionalism,......”

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Dec 04,2023
Minithumbup
Lucky
By: 'AHMED'
Dec 04,2023
0 people found
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Beyond Lucky's expertise and professionalism, she answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary. Thank you again for everything....
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“Lacie Bray *****...”

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Dec 04,2023
Minithumbup
Lacie
By: 'James & Roxy'
Dec 04,2023
0 people found
this helpful
Lacie has been so helpful and efficient with helping us in our first house search. Couldn’t recommend enough. Thank you Lacie!...
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“Lucky has been great throughout the letting p......”

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Dec 02,2023
Minithumbup
Lucky
By: 'Matthew'
Dec 02,2023
0 people found
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Lucky has been great throughout the letting process. Easy to get in touch with and always happy to help....
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“I have recently sold a property using Bernards......”

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Dec 01,2023
Minithumbup
Thomas
By: 'Mr Brazier'
Dec 01,2023
1 people found
this helpful
I have recently sol a property using Bernards Estates in Waterlooville and I cannot fault the service I received. Tom was professional, efficient and honest in every aspect of the sale which is what I needed for a quick sale. I would not hesitate in ...
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“Josh handled our renewal beautifully. He was ......”

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Nov 30,2023
Minithumbup
Josh
By: 'Natalie Biggs'
Nov 30,2023
0 people found
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Josh handled our renewal beautifully. He was communicative, fast in his responses and super helpful. Highly recommend....
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“Took on property that was not getting anywher......”

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Nov 29,2023
Minithumbup
Ross
Lacie
By: 'Matthew'
Nov 29,2023
0 people found
this helpful
Took on property that was not getting anywhere with a competitor for 3 months without result, very friendly and personable team who are proactive and reasonable/ fair. Within 1 week it has been sold to existing applicants that missed out on another property. We are so pleased ...
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“Caiisha was helpful during my property search......”

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Nov 29,2023
Minithumbup
Caiisha
By: 'Joseph'
Nov 29,2023
0 people found
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Caiisha was helpful during my property search, although I didn’t end up finding through Bernard’s she was very helpful....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 1:00 AM 01/01/1970 by

Awards won by Bernards Estate Agents

Regional Awards won by Bernards Estate Agents

Individual Branch Awards

Waterlooville, PO7

Southsea, PO5

Portsmouth, PO2

Fareham, PO16

Portsmouth, PO1


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Bernards Estate Agents