Bernards Estate Agents
4.8/5, 338 reviews
94% recommended
96% sales valuation accuracy
99% sales fee satisfaction
97% lettings valuation accuracy
87% lettings fee satisfaction
No company information

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £22,000 £7,855,000
Lettings 97% 87% £350 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 0 52 13 161 1 69 2 9 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Bernards are very helpful,friendly and the be......”

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Jun 19,2021
Minithumbup
Chris
By: 'River'
Jun 19,2021
0 people found
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Bernards are very helpful,friendly and the best estate agents. One of the best estate agents in the south coast. Thank you team....
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“Not all Estate Agents are the same.My last m......”

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Jun 17,2021
Minithumbup
By: 'Sharon'
Jun 17,2021
0 people found
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Not all Estate Agents are the same. My last move was last century and things certainly have changed! However throughout the long and lonely days ‘Bernards’ stood tall. Regular updates on viewings; feedback given and once buyer found - full attention was given as to ...
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“The team at Bernards have been amazing. From ......”

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Jun 16,2021
Minithumbup
By: 'Alison Bentley'
Jun 16,2021
0 people found
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The team at Bernards have been amazing. From the point of sale right through to exchange, we have been supported all the way! Thanks to all who were involved....
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“Great service would highly recommend. Martin......”

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Jun 13,2021
Minithumbup
Martin
By: 'Matthijs'
Jun 13,2021
0 people found
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Great service would highly recommend. Martin was brilliant at keeping our purchase on track as other parts of the chain started to collapse....
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“Bernards were faultless with the whole process...”

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Jun 11,2021
Minithumbup
Chris
By: 'Anna'
Jun 11,2021
0 people found
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Bernards were faultless with the whole process. They sold my property with no problems at all. Their sales progressor helped through such a stressful process. Can’t recommend Bernards enough....
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“Great estate agents. Sold our house before it......”

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Jun 10,2021
Minithumbup
By: 'Jo'
Jun 10,2021
0 people found
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Great estate agents. Sold our house before it even went on the market. Bernards have gone above and beyond expectations...
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“Harvey met us at will now be our future home ......”

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Jun 08,2021
Minithumbup
Harvey
By: 'Natasha'
Jun 08,2021
0 people found
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Harvey met us at will now be our future home & made the experience so much fun & memorable From the minute we arrived he made me & my family feel relaxed, we were able to view the property & take everything in at our own pace He was ...
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“Had a great experience using Lily, she was ve......”

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Jun 04,2021
Minithumbup
Lily
By: 'Mark D'
Jun 04,2021
0 people found
this helpful
Had a great experience using Lily, she was very helpful and attentive and her knowledge of the property's we viewed was second to none which proved great when picking our home! Nothing was ever too much for her and she was always happy and willing ...
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“Lily from Portsmouth is Very helpful and extr......”

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Jun 04,2021
Minithumbup
Lily
By: 'Kyle'
Jun 04,2021
0 people found
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Lily from Portsmouth is Very helpful and extremely polite also goes above and beyond to help and makes things easy...
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“Lily did an amazing job for me during a very ......”

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Jun 04,2021
Minithumbup
Lily
By: 'Sheena'
Jun 04,2021
0 people found
this helpful
Lily did an amazing job for me during a very difficult time. She was attentive and knowledgeable as well as very sensitive to the circumstances. A credit to the company...
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“Best service eveeeer!!Easy to use, lots of e......”

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Jun 02,2021
Minithumbup
By: 'Dilara'
Jun 02,2021
0 people found
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Best service eveeeer!! Easy to use, lots of extra information available through thw procwas that I hadn't considered before. Made the process much easie for me...
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“Brilliant service from start to finish. Danie......”

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May 27,2021
Minithumbup
Danielle
By: 'john'
May 27,2021
0 people found
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Brilliant service from start to finish. Danielle was so helpful and very professional I would highly recommend to everyone. Thank you....
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“Bernards were amazing from start to finish. Danielle was very ......”

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May 27,2021
Minithumbup
Danielle
By: 'Charlene'
May 27,2021
0 people found
this helpful
Bernards were amazing from start to finish. Danielle was very friendly and professional. She was very knowledgeable about the properties I viewed and made me feel very at ease. I can’t recommend them enough, they have been by far the best estate agent I’...
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“Amazing service by bernards would highly reco......”

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May 27,2021
Minithumbup
Danielle
By: 'Sadie'
May 27,2021
0 people found
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Amazing service by bernards would highly recommend this company when selling or buying a property, Danielle who supported us through our house sell was amazing,...
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“Lovely and chatty..........”

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May 27,2021
Minithumbup
Danielle
By: 'Charlotte'
May 27,2021
0 people found
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Lovely and chatty, very comfortable and confident with my sale with Danie. Highly recommend to all looking into buying or selling ?...
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“Danielle was professional and provided a qual......”

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May 27,2021
Minithumbup
Danielle
By: 'Megan'
May 27,2021
0 people found
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Danielle was professional and provided a quality service when it came to selling our home. We were kept up to date as and when things had changed. Ideal for a smooth house sale....
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“Great communication, and top class profession......”

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May 24,2021
Minithumbup
Chris
By: 'Chris'
May 24,2021
0 people found
this helpful
Great communication, and top class professionalism, is what Bernards exhibited throughout our house selling process. Whilst our sell process was longer than we had anticipated due to circumstances beyond control, Bernards dealt with the whole process wonderfully, with the same level of communication and professionalism ...
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“Great customer service. Made selling my flat ......”

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May 19,2021
Minithumbup
Thomas
Chris
By: 'Jack'
May 19,2021
0 people found
this helpful
Great customer service. Made selling my flat easy, easy to get hold of very friendly staff. Would highly recommend. Great team....
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“As a first-time buyer, Claudia couldn’t have ......”

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May 17,2021
Minithumbup
Claudia
By: 'Adam'
May 17,2021
0 people found
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As a first-time buyer, Claudia couldn’t have been more helpful during the purchasing process. She was very knowledgeable about the local area and gave great advice and insight without the ‘hard sell’. Once an offer had been accepted, Claudia and Rio were still on-hand ...
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“Great Estate agent, great apartment...”

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May 13,2021
Minithumbup
By: 'Chris Davies'
May 13,2021
0 people found
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Moved into Brunel House with the help of Bernard's Estate Agents who were fantastic in handling all aspects of the move quickly and pain free. Brunel House is a new build of apartments which have been done to an incredibly high standard with amazing views ...
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“Good Experience with Bernards...”

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May 12,2021
Minithumbup
By: 'Angela'
May 12,2021
0 people found
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I found Bernards staff to be very helpful and kept me informed of all relevant information, making the whole process of selling my property a lot less stressful....
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“Bernards have been an amazing estate agents f......”

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May 10,2021
Minithumbup
By: 'susana'
May 10,2021
0 people found
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Bernards have been an amazing estate agents for me and my boyfriend when moving into our new property two weeks ago. They have been very helpful and caring. Everything was quick and easy. Lucy, the building manager at Brunel House has been very helpful showing ...
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“Quick service, friendly people. The whole pr......”

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May 06,2021
Minithumbup
By: 'Konstantinos'
May 06,2021
0 people found
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Quick service, friendly people. The whole procedure went smoothly, despite me being abroad - online viewing of the apartment and online contract signing....
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“Great service, very friendly and efficient. ......”

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May 04,2021
Minithumbup
Chris
By: 'Patricia'
May 04,2021
0 people found
this helpful
Great service, very friendly and efficient. They really earned their fee with all the chasing around of solicitors and buyers and kept onto of the whole process with regular updates....
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“We used Bernards to sell our flat in Southsea......”

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May 02,2021
Minithumbup
Claudia
Tom
By: 'Mike and Alex'
May 02,2021
1 people found
this helpful
We used Bernards to sell our flat in Southsea so we could move to a bigger house. Tom, Claudia and Rio were excellent throughout the entire process and despite some rough spots the overall process was made as smooth as possible. Very often they went ...
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“Excellent service from start to finish. Alway......”

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May 02,2021
Minithumbup
Chris
By: 'Mr Mrs Kneller'
May 02,2021
0 people found
this helpful
Excellent service from start to finish. Always kept you up to date with everything. Special thanks to Chris Tom and Diamie who were very professional and made the whole moving experience stress free. Would recommend them to anyone in fact we already have....
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“From start to finish Bernards have been incre......”

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Apr 30,2021
Minithumbup
By: 'Martin'
Apr 30,2021
0 people found
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From start to finish Bernards have been incredibly professional, helpful and knowledgeable. Perhaps the most important factor has been their timely and detailed communication guiding myself and the seller through the process . I personally have dealt with Rio Jacobs who I am extremely impressed with ...
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“We are about to view a house in lonsdale aven......”

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Apr 11,2021
Minithumbdown
By: 'FRANCIS'
Apr 11,2021
0 people found
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We are about to view a house in lonsdale avenue portsmouth in 2 days time on 13th April 2021. We found out that's been sold already. It's unprofessional miscommuncation and not even bother to inform us prior....
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“We've had fantastic experience duirng purchas......”

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Apr 09,2021
Minithumbup
Chris
By: 'Sebastian'
Apr 09,2021
0 people found
this helpful
We've had fantastic experience duirng purchase of our new home, Bernards Team was always very professional, responsive and helpful in every aspect during the process Thank you very much for everything!! Well deserved 5 stars !...
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“Prudential Buildings...”

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Apr 08,2021
Minithumbup
By: 'Nazreen'
Apr 08,2021
0 people found
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Bernards has been great during my time at Prudential Buildings. Always professional and fast responses when there were any issues. The team were amazing, they made me feel secure and were incredibly helpful. Would definitely recommend!...
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No fees information available
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Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:49 AM 17/07/2019 by allAgents

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Bernards Estate Agents