Bernards Estate Agents
4.7/5, 265 reviews
93% recommended
96% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
86% lettings fee satisfaction
No company information
https://bernardsestates.co.uk

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £22,000 £7,855,000
Lettings 95% 86% £350 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 0 42 12 126 1 54 2 5 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA Move With Us
Images & Videos

“bad service...”

Share on :
Oct 17,2020
Minithumbdown
By: 'Magdalena Tracz-Ganachari'
Oct 17,2020
0 people found
this helpful
We called the agency on several occasions regarding different flats in Portsmouth to rent. We were promised to receive an email with properties that might be of interest to us, as well as video tours of the properties that we liked. We did not receive ...
read full review
Was this helpful? Yes

“Always helpful, polite and efficient . Arrang......”

Share on :
Oct 09,2020
Minithumbup
Martin
Thomas
By: 'Sue Till'
Oct 09,2020
0 people found
this helpful
Always helpful, polite and efficient . Arranged for a buyer / seller exchange to enable a straightforward move for both parties...
read full review
Was this helpful? Yes

“We'd had our property on with another agent ......”

Share on :
Oct 06,2020
Minithumbup
Claudia
By: 'Jack Worrall'
Oct 06,2020
0 people found
this helpful
We'd had our property on with another agent for 8 weeks with no success. After just a week Claudia had booked several viewings and we quickly had an offer which she negotiated and we accepted. I felt that Bernards and Claudia in particular were really on ...
read full review
Was this helpful? Yes

“Awesome experience...”

Share on :
Oct 02,2020
Minithumbup
Martin
Robert
By: 'Kate Hollis'
Oct 02,2020
0 people found
this helpful
I have used Bernards to buy and sell in the past and am a returning customer. The whole team at Bernards have absolutely awesome from start to finish. They’ve all been really supportive, understanding and professional throughout my sale. I had so many viewings ...
read full review
Was this helpful? Yes

“Highly recommend...”

Share on :
Oct 02,2020
Minithumbup
Martin
By: 'Maria stewart'
Oct 02,2020
0 people found
this helpful
Thank you to Bernards for helping me with a property I had to sell, particularly in challenging times. The service I received was efficient, professional and friendly and I would highly recommend using them. Thanks again to Martin and the team....
read full review
Was this helpful? Yes

“Highly recommended....”

Share on :
Sep 30,2020
Minithumbup
Martin
Chris
By: 'Beth Todd'
Sep 30,2020
0 people found
this helpful
Very friendly, professional team from the initial conversation with Martin where he answered all my questions and gave helpful advice to Chris in the office. Dedicated to helping us achieve our sale. Always happy to answer any questions and provide assistance where necessary especially with ...
read full review
Was this helpful? Yes

“No after sales service. When they have to pay......”

Share on :
Sep 22,2020
Minithumbdown
By: 'Nicolas MARTIN PREVOST'
Sep 22,2020
0 people found
this helpful
No after sales service. When they have to pay for something, nothing is done. I am still waiting for my shower to be fixed (8 weeks now) but they could not care less. No notice for viewing, they just come in your room without noticing you ...
read full review
Was this helpful? Yes

“**Rent at your peril**...”

Share on :
Sep 21,2020
Minithumbdown
By: 'Ruby Kirton-Vaughan'
Sep 21,2020
0 people found
this helpful
The day of moving in (Saturday) I arrived at the property, the front door would not open despite multiple attempts, the agents were informed straight away and yet they refused to do anything until Monday. This resulted in me having to take all of my ...
read full review
Was this helpful? Yes

“Excellent Service selling an HMO...”

Share on :
Sep 11,2020
Minithumbup
Tom
By: 'Steve Harris'
Sep 11,2020
1 people found
this helpful
I was really impressed with the service provided by the team at Bernards Southsea as they managed the sale of a student let property. Tom was our main point of contact and from the first meeting he was always totally professional. He gave us clear ...
read full review
Was this helpful? Yes

“Great customer service...”

Share on :
Aug 29,2020
Minithumbup
Charlie
Sean
By: 'Fern Yeates'
Aug 29,2020
0 people found
this helpful
Great customer service from Charlie and Sean. They were helpful throughout the whole process . Resold our property quickly even after the first sale fell through....
read full review
Was this helpful? Yes

“Against the odds...”

Share on :
Aug 29,2020
Minithumbup
Charlie
By: 'Leonie Oliver'
Aug 29,2020
0 people found
this helpful
Selling and buying a house is stressful enough at anytime of the year, however being pregnant and then having my other half deployed in the Royal Navy and then going into lockdown has got to be the worst timing ever. By the time completion and ...
read full review
Was this helpful? Yes

“I would not hesitate to recommend Sean and Ch......”

Share on :
Aug 28,2020
Minithumbup
Sean
Charlie
By: 'Kerry'
Aug 28,2020
0 people found
this helpful
I would not hesitate to recommend Sean and Charlie from Bernards, North End for selling your house/flat. They are friendly and professional and made every effort to make the process simple and stress free, would 100% use them again!...
read full review
Was this helpful? Yes

“Efficient and proactive...”

Share on :
Aug 24,2020
Minithumbup
By: 'Patricia Laarberg'
Aug 24,2020
0 people found
this helpful
This rating specifically relates to Samantha Chewter with whom I dealt with when finding a new tenant. Sam was proactive from the beginning and indeed managed to increase the rental significantly from previous years. Sam also always responded quickly to any queries I had and ...
read full review
Was this helpful? Yes

“Charlie and Sean have been extremely helpful ......”

Share on :
Aug 19,2020
Minithumbup
Charlie
Sean
By: 'Kat Woodhead'
Aug 19,2020
0 people found
this helpful
Charlie and Sean have been extremely helpful and supportive during the process of selling my house. Especially during these very strange times with coronavirus. They’ve been informative and answered any questions I had and have always been very friendly and approachable...
read full review
Was this helpful? Yes

“Outstanding people and service!...”

Share on :
Aug 07,2020
Minithumbup
Sean
Zowie
By: 'Anna Thomas'
Aug 07,2020
0 people found
this helpful
What can be a very daunting experience; Sean and Bernards have done a phenomenal job at selling our house and helping us achieve a forever home - all within a very short time frame and desirable outcome! The process has been made easy, stress free ...
read full review
Was this helpful? Yes

“We're in the process of buying our first hous......”

Share on :
Aug 05,2020
Minithumbup
Sean
By: 'Nina K'
Aug 05,2020
0 people found
this helpful
We're in the process of buying our first house with Bernards, we are supported by Sean. Sean has gone out of his way to accommodate our requests and is always available to us via Whatsapp. We have been very impressed with the sercive we've had ...
read full review
Was this helpful? Yes

“From start to finish, every person we have de......”

Share on :
Jul 29,2020
Minithumbup
Sean
By: 'Lauren Coles'
Jul 29,2020
0 people found
this helpful
From start to finish, every person we have dealt with has been kind, professional and proactive. They have really made our first home purchase a smooth journey their end and have always wanted to help however they can in the process! Thank you to Sean ...
read full review
Was this helpful? Yes

“Great team effort Bernards Southsea . Gemma w......”

Share on :
Jul 23,2020
Minithumbup
Tom
Gemma
By: 'Stephen O’Neill'
Jul 23,2020
1 people found
this helpful
Great team effort Bernards Southsea . Gemma who dealt quickly with my enquiry, Lucky who showed me around my new flat purchase with great patience. Tom who kept me up to date with all negotiations & updates. Tom and his team should be proud of their thoroughly ...
read full review
Was this helpful? Yes

“After a not so great experience with another ......”

Share on :
Jul 18,2020
Minithumbup
Charlie
By: 'Paige Farbrace'
Jul 18,2020
0 people found
this helpful
After a not so great experience with another agent, Bernards restored our faith. Very efficient and on the ball with viewings and sales chasing. Staff very down to earth and very happy to help in all scenarios!...
read full review
Was this helpful? Yes

“We found Charlie and his excellent team reall......”

Share on :
Jul 18,2020
Minithumbup
Charlie
Sean
By: 'Michael Peter Cain'
Jul 18,2020
0 people found
this helpful
We found Charlie and his excellent team really supportive, compared to another estate agent we used four years ago they were too good to be true not to mention any names , no fake information no tricky staff it's the difference between heaven and hell , thank ...
read full review
Was this helpful? Yes

“Considering the current climate I have been s......”

Share on :
Jul 13,2020
Minithumbup
Zowie
Charlie
By: 'Charlotte Hall'
Jul 13,2020
0 people found
this helpful
Considering the current climate I have been satisfied with the service from Bernards. The lady who showed our house Zowie was incredible, kept me up to date at all times and sold our house on her first viewing for the asking price. Really impressed with ...
read full review
Was this helpful? Yes

“5 stars!...”

Share on :
Jul 03,2020
Minithumbup
Charlie
By: 'Adam Fryatt'
Jul 03,2020
0 people found
this helpful
We had Charlie oversee the purchase of our house and he did a stellar job. He was always super helpful when we needed him and went above and beyond what was expected on many occasions. Would highly recommend him and Bernards as a whole....
read full review
Was this helpful? Yes

“Good service...”

Share on :
Jul 02,2020
Minithumbup
Sean
By: 'Jo McPherson'
Jul 02,2020
0 people found
this helpful
Sean was very quick in responding. He was thorough in his valuation and prompt in sending me the report. Very good service....
read full review
Was this helpful? Yes

“Easiest and fastest experience in my lifetime for renting a property....”

Share on :
Jul 02,2020
Minithumbup
By: 'Szymon Dabrowski'
Jul 02,2020
0 people found
this helpful
The Bernards North End team made my experience feel like I was just simply buying a new TV in a store. I was able to arrange a viewing to the property I was interested in on the day I found it and, during the viewing, ...
read full review
Was this helpful? Yes

“Hard working team...”

Share on :
Jul 02,2020
Minithumbup
Thomas
Chris
By: 'James Hardwick'
Jul 02,2020
0 people found
this helpful
Really friendly, professional team. Dedicated to helping us achieve our goals. Always happy to answer any questions and provide assistance where necessary...
read full review
Was this helpful? Yes

“Our first contact was during Covid-19 lockdow......”

Share on :
Jun 25,2020
Minithumbup
Sean
Charlie
By: 'Tanya Best'
Jun 25,2020
0 people found
this helpful
Our first contact was during Covid-19 lockdown where the guys were working from home. Charlie contacted us and we completed our valuation online. He was professional, kind and helpful throughout. When we put the house on the market my contact was mainly with Sean who ...
read full review
Was this helpful? Yes

“Excellent team at Bernards...”

Share on :
Jun 25,2020
Minithumbup
Sean
Charlie
By: 'Sarah Jones'
Jun 25,2020
0 people found
this helpful
The team at Bernards have provided us with excellent service from marketing our house to assisting to the point of exchange. They are extremely communicative and keeping you up to date with any developments big or small, and very good at getting people through the ...
read full review
Was this helpful? Yes

“Professional, friendly and helpful...”

Share on :
Jun 22,2020
Minithumbup
Charlie
By: 'Dan Belstone'
Jun 22,2020
0 people found
this helpful
Very friendly, professional and helpful; guided me fully through all aspects of renting. Any issues or questions I had were solved quickly...
read full review
Was this helpful? Yes

“Tom is amazing....”

Share on :
Jun 19,2020
Minithumbup
Tom
By: 'Toyah'
Jun 19,2020
1 people found
this helpful
Tom at Bernard’s did a great job of selling our house. Great communication throughout even during covid lockdown, which was really key for us. Thanks for all your help :)...
read full review
Was this helpful? Yes

“Great Service!...”

Share on :
Jun 18,2020
Minithumbup
Tom
By: 'Barnaby Toms'
Jun 18,2020
0 people found
this helpful
Tom @ Bernards was extremely helpful, he made it easy for us to view the property during COVID-19 and kept us up to date with progression with the vendor. Welcoming Estate Agent and would recommend....
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:49 AM 17/07/2019 by allAgents

Awards won by Bernards Estate Agents

Individual Branch Awards

Waterlooville, PO7

Portsmouth, PO5

Portsmouth, PO2


As Seen On

Get in touch with

Bernards Estate Agents