Berkley Estate & Letting Agents
2.1/5, 22 reviews
18% recommended
0% sales valuation accuracy
25% sales fee satisfaction
Berkley Estate & Letting Agents is an independent company that operates throughout Leicestershire dealing with sales, lettings, management, agriculture, commercial, planning consultancy and mortgage advice. show more Berkley Estate & Letting Agents is an independent company that operates throughout Leicestershire dealing with sales, lettings, management, agriculture, commercial, planning consultancy and mortgage advice.

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Latest Reviews View all Reviews 22
26th Jun 2019
reviewed by 'Clare Chesterton'
“I had a great experience from start to finish with Berkley. Paige was extremely helpful, I had never rented before ......”
6th Aug 2018
reviewed by 'Rachel'
“Both my boyfriend and I have enjoyed renting from Berkley Lettings. They have been organised, helpful and attentive. When we ......”
6th Jul 2018
reviewed by 'Izzy'
“Do not ever deal with these guys they will chase you constantly but not respond to any questions Shocking standard ......”
31st Jan 2018
reviewed by 'Pdhulme'
“The worst customer service we have ever received.The service we received was poor in a number of fundamental respects ......”
31st Jul 2017
reviewed by 'Annoyed'
“Do not usually bother with reviewing but honestly one the most dreadful service providers I have ever come across. After ......”
28th Mar 2017
reviewed by 'Haff'
“I have had an amazing experience with berkley estate and letting agent. Alec, Cara and Liam have all been helpful ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 0% 25% £130,000 £235,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 3 11 0 1 0 2 0 4
Areas covered
  • LE1
  • LE2
  • LE3
  • LE4
  • LE5
  • LE6
  • LE7
  • LE8
Address

75 Hinckley Road, West End
Leicester
Leicestershire
LE3 0TD
0116 254 4755

update staff | update details

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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DPS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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“I had a great experience from start to finish......”

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Jun 26,2019
Minithumbdown
By: 'Clare Chesterton'
Jun 26,2019
0 people found
this helpful
I had a great experience from start to finish with Berkley. Paige was extremely helpful, I had never rented before and she took the time to explain the process and made sure I was happy and comfortable with everything. She was very professional but her ...
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“Being their tenant...”

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Aug 06,2018
Minithumbup
By: 'Rachel'
Aug 06,2018
0 people found
this helpful
Both my boyfriend and I have enjoyed renting from Berkley Lettings. They have been organised, helpful and attentive. When we needed maintenance sorting, we were taken seriously and someone would come out within a short space of time to take care of our issue. The ...
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Comment on agent fees
Agents fees are fair, not too expensive.
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“Beyond usless...”

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Jul 06,2018
Minithumbdown
By: 'Izzy'
Jul 06,2018
2 people found
this helpful
Do not ever deal with these guys they will chase you constantly but not respond to any questions Shocking standard of service really don't want to deal with them ever again...
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By: Alex Broadley
Jul 15, 2018
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At Berkley we take our customer service and customers opinions extremely seriously and we were astonished to read this review. We believe it's a good and decent practise should you have a complaint to raise it with the business and give them the opportunity to review and rectify the complaint first. We never received that in this instance. Further to the review we have been trying to make contact with the client to no avail. Furthermore, an investigation into this was conducted and we found no e ...

“The worst customer service we have ever received.The service ......”

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Jan 31,2018
Minithumbdown
By: 'Pdhulme'
Jan 31,2018
3 people found
this helpful
The worst customer service we have ever received. The service we received was poor in a number of fundamental respects including not undertaking explicit requests, lack of sales progress information, omission of buyers intention to renegotiate post survey, no support in renegotiation and constant lack ...
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Comment on agent fees
1% + vat which is the going rate. We made a reasonable complaint directbto the owners of the Agency, who then ceased contact with us and immediately took us to small claims.
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“Do not usually bother with reviewing but honestly one the ......”

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Jul 31,2017
Minithumbdown
By: 'Annoyed'
Jul 31,2017
2 people found
this helpful
Do not usually bother with reviewing but honestly one the most dreadful service providers I have ever come across. After coming to an agreement for one of their properties they were letting, they stalled me for up to a week as they were apparently 'waiting ...
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Comment on agent fees
Bad
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By: Alec Dilkes
Apr 17, 2018
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This was an unfortunate case of the landlord taking a long time to decide on which applicants he would like at the property and not returning out calls or emails. I did apologise to this applicant directly. ...

“I have had an amazing experience with berkley estate and ......”

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Mar 28,2017
Minithumbdown
By: 'Haff'
Mar 28,2017
1 people found
this helpful
I have had an amazing experience with berkley estate and letting agent. Alec, Cara and Liam have all been helpful and swift when it comes to dealing with any enquiries I make. Would recommend to anyone looking rent!!...
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“Berkley Estate & Letting Agents were very helpful in finding us ......”

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Jan 24,2017
Minithumbup
By: 'SMarriott'
Jan 24,2017
5 people found
this helpful
Berkley Estate & Letting Agents were very helpful in finding us a place. The best estate agents we've dealt with. Very professional and yet easy to talk to. Got back to us about every query we had. Would recommend....
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“After talking to many estate agents in Leicester, Berkley Estate ......”

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Jan 24,2017
Minithumbup
By: 'tomb90'
Jan 24,2017
2 people found
this helpful
After talking to many estate agents in Leicester, Berkley Estate Agents were the most friendly and helpful. Right from the viewing, they have been on hand to answer and questions or deal with any issues we have had. 2 months in and we have not had ...
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“Unprofessional sales team , just looking to max their commission when ......”

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Nov 18,2016
Minithumbdown
By: 'micky49'
Nov 18,2016
8 people found
this helpful
Unprofessional sales team , just looking to max their commission when they say the property is off the market they are still showing clients and will take a higher offer knowing you have committed and incurred costs with surveys, solicitors and fixing fees from mortgage providers......... ...
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Comment on agent fees
BAD...... highest in leicester and the worst service iv ever encountered. i hope people dont fall victim like i did.
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By: Alec Dilkes
Apr 17, 2018
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The staff member that this particular client had trouble with has now left company and now have a new sales team. Our current fee is competitive and aim to be cheaper than our close competition. We are an independant local estate agent and take pride on our personal approach to all of our clients. ...

“I have had the misfortune to use berkleys as a ......”

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Nov 04,2016
Minithumbdown
By: 'MI68'
Nov 04,2016
4 people found
this helpful
I have had the misfortune to use berkleys as a landlord and as a potential investment buyer...... Completely useless on both counts. Students , landlords , sellers avoid, use more knowledgable and professional services of others like keywest next door or First4lettings; excellent people....
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Comment on agent fees
Highest in Leicester for the worst service...... Avoid
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“I am a student and I was renting a house ......”

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Jul 08,2015
Minithumbdown
By: 'Louise'
Jul 08,2015
0 people found
this helpful
I am a student and I was renting a house with berkley this year with 3 other students. Upon receiving our deposit back we were informed they would be charging us a ridiculous amount for damages we did not inflict. They tried to charge is for ...
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“We have just instructed someone else to take over the ......”

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Jan 20,2015
Minithumbdown
By: 'Pete R.'
Jan 20,2015
1 people found
this helpful
We have just instructed someone else to take over the sale of our property. In the 3 Months up to Christmas the Berkeley were marketing the property they have done nothing that impressed. Liz in particular was uninterested and uninformed when answering the phone and does ...
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“Berkeleys are absolutely disgraceful!They've let themselves into our house ......”

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Aug 04,2014
Minithumbdown
By: 'Angry Tenant'
Aug 04,2014
0 people found
this helpful
Berkeleys are absolutely disgraceful! They've let themselves into our house without permission, taken our deposit without the proper action been taken saying we are now 'out of contract' therefore they don't have to and are so rude it's unbelievable. i was once told i had 24 ...
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“I have been renting with Berkley estates after moving from ......”

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May 19,2014
Minithumbdown
By: 'Emma moore'
May 19,2014
0 people found
this helpful
I have been renting with Berkley estates after moving from a previous letting agency. This is the WORST agency I have ever come across. The Manager Jan Lancaster is the most rudest and unhelpful woman I have ever dealt with. She is meant to the ...
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What agent could do to change your mind?
Got a new manager who was polite and freindly Not rude and horrible
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By: Jan Lancaster
May 22, 2014
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Emma Moore applied for a student tenancy in July 2012 and this tenancy was a Tenant Find Only, meaning that once the initial payments had been made no further contact with our office would have been necessary and contact would have been direct with the Landlord. At no time have I had direct contact with this person. I find it very odd that there has been no contact from Emma Moore since 2012 and yet the date of this review is 19th May 2014, just 3 days ago! People like her should be fined for ...

“My offer was declined without contacting the buyer even when ......”

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Feb 18,2014
Minithumbdown
By: 'Shah'
Feb 18,2014
3 people found
this helpful
My offer was declined without contacting the buyer even when i offered the asking price and my offer was the highest...
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What agent could do to change your mind?
I was willing to purchase a flat on marsh close and made few offers, however your sales team member declined all my offers without putting my offer to the buyer, i even offered the asking price however your sales team member told us that they have a cash buyer and the seller as accepted there offer, my mortgage was in place and with no chain and with 20% deposit however that should make no difference to a cash buyer as to complete would take the same time, all i wanted to know that my offer was the asking price so why was not my offer put forward too the buyer, if i had a property to sell am sure i wanted the maximum price for my property.
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“As a landlord, I have been with Berkley for 5 years ......”

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Nov 30,2013
Minithumbup
By: 'Knightonday'
Nov 30,2013
2 people found
this helpful
As a landlord, I have been with Berkley for 5 years now and rent out 2 houses through them. I have always found them to be professional and they have kept me advised of any of the tenants needs to which I have acted promptly. Some of ...
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“I honestly do not know where to start with the ......”

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Oct 29,2013
Minithumbdown
By: 'LilyAnne'
Oct 29,2013
1 people found
this helpful
I honestly do not know where to start with the horrendous experience myself & my flatmates have undergone over the last 10 months. How this agency is still in business I do not know. We have been shouted at, harassed, patronised & mislead throughout our entire dealings with ...
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“Hi. I have lived last year on 84 grasmere street, it ......”

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Jul 22,2013
Minithumbdown
By: 'Ira'
Jul 22,2013
1 people found
this helpful
Hi. I have lived last year on 84 grasmere street, it was the worst time at my life. I have paied lots of money not only for a house but utility bills too, and i was expected nice living. However, it was hell, we had a ...
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“Completely unprofessional and infuriating. The staff have no idea what ......”

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Nov 05,2012
Minithumbdown
By: 'FEDUP91'
Nov 05,2012
4 people found
this helpful
Completely unprofessional and infuriating. The staff have no idea what they're talking about and they lie through their teeth to try and keep you quiet/happy. We've been renting a newly renovated apartment through them for a couple of months and still haven't got a ...
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What agent could do to change your mind?
If they were more professional, told the truth and delivered on their promises. But under current circumstances, once we've left this house we will have no further contact with them and certainly not recommend them to anyone we know.
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“Not only are this staff at this establishment completely useless, ......”

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Aug 13,2012
Minithumbdown
By: 'UnhappyCustomer'
Aug 13,2012
5 people found
this helpful
Not only are this staff at this establishment completely useless, they are also extremely rude to most clients. They did not know any answers to the questions me and my husband asked regarding the property, and still had no idea of the state of the ...
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“I am a student and was excited to move in ......”

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Aug 13,2012
Minithumbdown
By: 'Unsatisfied Customer.'
Aug 13,2012
2 people found
this helpful
I am a student and was excited to move in to my newly renovated large apartment in September, however after dealing with these estate agents my excitement has now turned into dread. I don't even know where to begin with these people, they are rude ...
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“The staff were extremely rude to me everytime i spoke ......”

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Jul 15,2011
Minithumbdown
By: 'A'
Jul 15,2011
2 people found
this helpful
The staff were extremely rude to me everytime i spoke to them. When has it been acceptable for staff to raise there voice at customers? Very very un-satisfied....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:04 PM 24/01/2017 by Alec Dilkes

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