Berkley Estate & Letting Agents

17 reviews 1.9 /5 rating
  • 38% valuation accuracy
  • 18% recommend
  • 71% fee satisfaction
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    John Ghent
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    Jan Lancaster
  • Alec Dilkes
    Alec Dilkes
Berkley Estate & Letting Agents is an independent company that operates throughout Leicestershire dealing with sales, lettings, management, agriculture, commercial, planning consultancy and mortgage advice.

75 Hinckley Road, West End
Leicester
Leicestershire
LE3 0TD
0116 254 4755

 
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Properties for rent
Mar 28,2017
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Alec Dilkes
Alec Dilkes
By:
Mar 28,2017
1 people found
this helpful
I have had an amazing experience with berkley estate and letting agent. Alec, Cara and Liam have all been helpful and swift when it comes to dealing with any enquiries I make. Would recommend to anyone looking rent!!...
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Jan 24,2017
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Alec Dilkes
Alec Dilkes
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Jan 24,2017
5 people found
this helpful
Berkley Estate & Letting Agents were very helpful in finding us a place. The best estate agents we've dealt with. Very professional and yet easy to talk to. Got back to us about every query we had. Would recommend....
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Jan 24,2017
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Alec Dilkes
Alec Dilkes
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Jan 24,2017
2 people found
this helpful
After talking to many estate agents in Leicester, Berkley Estate Agents were the most friendly and helpful. Right from the viewing, they have been on hand to answer and questions or deal with any issues we have had. 2 months in and we have not had any issues....
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Nov 18,2016
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mary Cameron
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mary Cameron
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Nov 18,2016
3 people found
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Unprofessional sales team , just looking to max their commission when they say the property is off the market they are still showing clients and will take a higher offer knowing you have committed and incurred costs with surveys, solicitors and fixing fees from mortgage providers......... do not care!!! Sellers , Buyers , renters , students , landlords please do not use. Try the other guys on the market , they are actually cheaper and much more proactive. Sharks is all i can say....... Jake you...
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BAD...... highest in leicester and the worst service iv ever encountered. i hope people dont fall victim like i did.
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Nov 04,2016
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mary Cameron
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Scott Burrows
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Nov 04,2016
1 people found
this helpful
I have had the misfortune to use berkleys as a landlord and as a potential investment buyer...... Completely useless on both counts. Students , landlords , sellers avoid, use more knowledgable and professional services of others like keywest next door or First4lettings; excellent people....
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Comment on agent fees
Highest in Leicester for the worst service...... Avoid
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Jul 08,2015
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Jul 08,2015
0 people found
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I am a student and I was renting a house with berkley this year with 3 other students. Upon receiving our deposit back we were informed they would be charging us a ridiculous amount for damages we did not inflict. They tried to charge is for things that did not belong to the house like the internet router. The money they are taking from us is vastly more than they would need. Very unhappy and would definitely not recommend. Terrible....
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Jan 20,2015
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mary Cameron
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John Ghent
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Jan 20,2015
0 people found
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We have just instructed someone else to take over the sale of our property. In the 3 Months up to Christmas the Berkeley were marketing the property they have done nothing that impressed. Liz in particular was uninterested and uninformed when answering the phone and does not add value to their organisation. The first set of photos they took were poor quality. Berkeley did not make amendments to the particulars that we asked for until we chased them several times. The first "fortni...
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Aug 04,2014
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Aug 04,2014
0 people found
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Berkeleys are absolutely disgraceful! They've let themselves into our house without permission, taken our deposit without the proper action been taken saying we are now 'out of contract' therefore they don't have to and are so rude it's unbelievable. i was once told i had 24 hours to get back to Leicester to open my bedroom door 'or else'. All staff are completely uneducated in their field. STAY WELL CLEAR!...
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May 19,2014
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May 19,2014
0 people found
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I have been renting with Berkley estates after moving from a previous letting agency. This is the WORST agency I have ever come across. The Manager Jan Lancaster is the most rudest and unhelpful woman I have ever dealt with. She is meant to the be the manager and offer good customer service. The woman is a vile old cow who couldnt manage a poo let alone an estate agents. STAY CLEAR...
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What agent could do to change your mind?
Got a new manager who was polite and freindly Not rude and horrible
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By: Jan Lancaster
May 22, 2014
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Emma Moore applied for a student tenancy in July 2012 and this tenancy was a Tenant Find Only, meaning that once the initial payments had been made no further contact with our office would have been necessary and contact would have been direct with the Landlord. At no time have I had direct contact with this person. I find it very odd that there has been no contact from Emma Moore since 2012 and yet the date of this review is 19th May 2014, just 3 days ago! People like her should be fined for ...
Feb 18,2014
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Feb 18,2014
1 people found
this helpful
My offer was declined without contacting the buyer even when i offered the asking price and my offer was the highest...
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What agent could do to change your mind?
I was willing to purchase a flat on marsh close and made few offers, however your sales team member declined all my offers without putting my offer to the buyer, i even offered the asking price however your sales team member told us that they have a cash buyer and the seller as accepted there offer, my mortgage was in place and with no chain and with 20% deposit however that should make no difference to a cash buyer as to complete would take the same time, all i wanted to know that my offer was the asking price so why was not my offer put forward too the buyer, if i had a property to sell am sure i wanted the maximum price for my property.
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Nov 30,2013
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Nov 30,2013
2 people found
this helpful
As a landlord, I have been with Berkley for 5 years now and rent out 2 houses through them. I have always found them to be professional and they have kept me advised of any of the tenants needs to which I have acted promptly. Some of the tenants have been delightful and some have left the houses in a less than satisfactory condition. Berkley have been very helpful in negotiating between the tenants and myself and do date, we have always achieved a satisfactory outcome. One of my initial problems...
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Oct 29,2013
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Oct 29,2013
1 people found
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I honestly do not know where to start with the horrendous experience myself & my flatmates have undergone over the last 10 months. How this agency is still in business I do not know. We have been shouted at, harassed, patronised & mislead throughout our entire dealings with this agents. The staff are unprofessional, rude, uneducated, and have frequently breeched their own code of practise. I would warn anyone to steer clear!! Our excitement & joy of living in our first own home have ...
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Jul 22,2013
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Jul 22,2013
1 people found
this helpful
Hi. I have lived last year on 84 grasmere street, it was the worst time at my life. I have paied lots of money not only for a house but utility bills too, and i was expected nice living. However, it was hell, we had a massive gap between kitchen door and the wall, so it was freezing all the time and heating very expensive. After heating been on for hours because of the gaps house gets cold in an hour. Also as i found out it later there was a gas escape, it was little bit but we paid for that. A...
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Nov 05,2012
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Nov 05,2012
4 people found
this helpful
Completely unprofessional and infuriating. The staff have no idea what they\'re talking about and they lie through their teeth to try and keep you quiet/happy. We\'ve been renting a newly renovated apartment through them for a couple of months and still haven\'t got a letter box, door bell or intercom system- all of which were promised when we paid our estate agent fee. They have also put the apartment downstairs up on their website with a photo of our (much larger) kitchen area. Not only that b...
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What agent could do to change your mind?
If they were more professional, told the truth and delivered on their promises. But under current circumstances, once we\'ve left this house we will have no further contact with them and certainly not recommend them to anyone we know.
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Aug 13,2012
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Jan Lancaster
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Aug 13,2012
4 people found
this helpful
Not only are this staff at this establishment completely useless, they are also extremely rude to most clients. They did not know any answers to the questions me and my husband asked regarding the property, and still had no idea of the state of the property even after knowing about our meeting for two weeks. We later found out that the \'manager\' (I would remove the inverted commas if she conducted herself like a manager instead of an uneducated rude old woman), Jan, didn\'t even venture into...
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Aug 13,2012
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Aug 13,2012
2 people found
this helpful
I am a student and was excited to move in to my newly renovated large apartment in September, however after dealing with these estate agents my excitement has now turned into dread. I don\'t even know where to begin with these people, they are rude and seem to know very little about what they are mean\'t to be doing. One of my fellow tenants has been shouted at down the phone and her fathers e-mails and enquiries have been ignored week in week out, the landlord, property manager and the manager ...
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Jul 15,2011
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Jul 15,2011
2 people found
this helpful
The staff were extremely rude to me everytime i spoke to them. When has it been acceptable for staff to raise there voice at customers? Very very un-satisfied....
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Areas covered
  • LE1
  • LE2
  • LE3
  • LE4
  • LE5
  • LE6
  • LE7
  • LE8

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 2 9 0 0 0 1 0 4
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Agent Fees

£300 Application Fee (Covers 2 adults)
£50 additional tenant and/or Guarantor
Last updated at 2:04 PM 24/01/2017 by Alec Dilkes

Complaints Procedure

No procedure set.
Last updated at 2:04 PM 24/01/2017 by Alec Dilkes

Awards won by Berkley Estate & Letting Agents

Individual Branch Awards

Scott Burrows - upload your photo Scott Burrows
 1 reviews

About Scott No description set View full profile
mary Cameron - upload your photo mary Cameron
 3 reviews

About mary No description set View full profile
John Ghent - upload your photo John Ghent
 1 reviews

About John No description set View full profile
Jan Lancaster - upload your photo Jan Lancaster
 2 reviews

About Jan No description set View full profile
Alec Dilkes Alec Dilkes
Lettings Coordinator 3 reviews

About Alec No description set View full profile

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Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 14:00
  • Sunday: Closed

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