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Independent property professionals since 1968.
May 29,2017
Minithumbup
Jason Smith
Linda Sullivan
By:
May 29,2017
0 people found
this helpful
Jason , Linda and all the team were very knowledgeable of the local market. They guided me through the process with professionalism, but never lost the personal touch. All enquiries were dealt with efficiently and I was kept fully informed at all stages of the process. Thank you!...
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Comment on agent fees
Very competitive, full professional service from start to finish.
Was this helpful? Yes
May 28,2017
Minithumbup
Nick Webber
By:
May 28,2017
0 people found
this helpful
Whilst Nick was not acting for us in the sale of our home his proactiveness in aiding the purchase of our new home was exemplerary. He was professional at all times and a pleasure to deal with, he went over and above what he had to do for us even becoming involved in the sale of our home. He is a credit to Beresfords and we would not hesitate using Beresfords or recommending them to others referring to Nick in particular. We look forward to showing him what we have done with our new home as he s...
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Comment on agent fees
Not applicable
Was this helpful? Yes
May 26,2017
Minithumbup
Linda Sullivan
By:
May 26,2017
0 people found
this helpful
My husband, daughter & I have just been through what is considered to be one of life's most stressful occasions and lived to tell the tale!! When we first thought about moving from our family home of 15 years it was such a daunting prospect and an incredibly hard decision to make. This was made easier by the friendly team at Hornchurch. When undertaking something so life changing it's imperative to have the right people behind you supporting you. This is exactly what we received from day one...
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Was this helpful? Yes
May 26,2017
Minithumbup
Jason Smith
By:
May 26,2017
0 people found
this helpful
Beresfords were great from start to finish regarding our sale. From the initial valuation, through the viewing process, regarding offer negotiations (They got us an extra £5,000 on our sale price!), and keeping the chain moving until completion, I honestly cannot fault them. I have already recommended them to my parents who are now in the process of moving and Beresfords have sold their house too, within a very quick time span. Would definite recommend Beresfords to anyone wanting to sell ...
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Comment on agent fees
Very pleased with the Agents fees that were charged-well worth the money for the professional and helpful service we were given.
Was this helpful? Yes
May 19,2017
Minithumbup
Kris Murrells
By:
May 19,2017
0 people found
this helpful
Kris is ultimately Trustworthy and Resposive to your Questions,very Professional at all times and caring Relating to tennants or Landlords issues. Kris has a good sense of Judgement regarding new Tennants and satisfys there needs....
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Comment on agent fees
Thev Agent's Fee's Are Very Good !
Was this helpful? Yes
May 19,2017
Minithumbup
By:
May 19,2017
1 people found
this helpful
Excellent service. Paul went out of his way to confirm at every step what was happening with the tenancy and we now have great tenants and a great monthly rent coming in!!...
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Comment on agent fees
Good
Was this helpful? Yes
May 18,2017
Minithumbup
By:
May 18,2017
0 people found
this helpful
The service that I received was professional and helpful,it was a nerve wrecking experience giving up my home for rent made easy by the people I dealt with....
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Comment on agent fees
I feel the inventory should be part of the initial fees and an additional charge shouldn't be made....the VAT on all charges is also a drain on an otherwise good income. I don't fully understand the amount being charged in the first month and struggle to see how this amount is justified...a breakdown maybe helpful to future customers,unfortunately this fee is the same for most sales and letting agents.However,these fees are competitive and I did receive a 50% discount on either the first months rent or 50% off the monthly fee,usually 10% reduced to 5%.Beresfords are the best in terms of other sales and lettings agents fees. Together with friendly staff and good service,they are the right agent to use.
Was this helpful? Yes
May 18,2017
Minithumbup
Alex Beresford
By:
May 18,2017
0 people found
this helpful
I had a very easy run with Beresfords, selling my flat in Great Baddow, Chelmsford. The initial point of contact was easy and quick, Joe Waller, came round described the entire process effectively, explained how the marketing and valuing would work - Took great photos that day and went back and got the adverts live that afternoon. Over the course of the next two weeks, I had viewings booked in via Helene, Alex, Shuan and Joe, they were always good on the phone, turned up on time, polite and d...
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Comment on agent fees
Agents fees were fair, not the cheapest, not the dearest but completely spot on, for the level of service, attention to detail AND the results. I've used cheaper online agents before, but you get what you pay for and i know, it was sold better, quicker and more effectively by them than it would of been elsewhere so their fee was earned in the sale price achieved
Was this helpful? Yes
May 18,2017
Minithumbup
Abby Johnson
By:
May 18,2017
0 people found
this helpful
I have dealt with Abby on many occasions. She is always efficient and friendly. Most importantly she responds to enquiries very quickly. I look forwards to dealing with her in future....
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Comment on agent fees
Fair
Was this helpful? Yes
May 18,2017
Minithumbup
Kris Murrells
By:
May 18,2017
0 people found
this helpful
Kris was exceptionally helpful, polite, enthusiastic and professional at all times. I was very particular, and he went the extra mile to find me the perfect place. I would highly recommend Kris to anyone looking for a rental property or looking to rent theirs out. Thank you for being an exception to the rule!...
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Was this helpful? Yes
May 18,2017
Minithumbup
Kris Murrells
Kris Murrells
By:
May 18,2017
0 people found
this helpful
I use Beresford for the rental and management of my flat, and I am very happy with their services. From my first call to Beresford, I have been very impressed with the high quality of service and professionalism. A special thank you to Kris Murrells, who has been very responsive to my requests and always available when I needed advice. Kris is always checking if I am happy with Beresford and always delivering the best client service when dealing with a real estate company. The company does the ...
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Comment on agent fees
When I compared the rates of this agent with other agents in the area, they have the best rates, and the quality of their service is impeccable.
Was this helpful? Yes
May 18,2017
Minithumbup
Kris Murrells
Kris Murrells
By:
May 18,2017
0 people found
this helpful
Easily approachable. Give good advise ( at least to me) Can answer the questions I asked. xx xx xx xx xx...
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Comment on agent fees
This is my first experience for letting. I think it is fair.MT
Was this helpful? Yes
May 18,2017
Minithumbup
Alice Norkett
By:
May 18,2017
0 people found
this helpful
Excellent service from beginning to end from the whole team. Always friendly and professional. Have made the whole process very easy....
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Was this helpful? Yes
May 17,2017
Minithumbup
By:
May 17,2017
3 people found
this helpful
They have consistantly provided me with very good, honest and fair advice. When I have had problems with tennants, they have given me their time to explain and advise me....
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Comment on agent fees
Very fair prices.
Was this helpful? Yes
May 17,2017
Minithumbup
By:
May 17,2017
2 people found
this helpful
Kris and his team have let and managed my properties for some years now. Always professional and provide great tenants. Always happy to help and it is nice to see and deal with the same people that seem to have been there a long time instead of ever changing staff that seems to be the case with most agents....
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Was this helpful? Yes
May 13,2017
Minithumbup
By:
May 13,2017
0 people found
this helpful
A big thank you to Debby and the team for finding us our house. Kept up to date at all times. Would defiantly recommend....
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Was this helpful? Yes
Apr 18,2017
Minithumbdown
By:
Apr 18,2017
0 people found
this helpful
Beresford's are allowed to treat tenants like dirt and get away with it. Firstly from turning up to a viewing with the wrong keys and having to rearrange the viewing for the following week (having already delayed the original viewing). And having no movement on fees due to the 100 mile round trip that was wasted. Secondly they repeatedly email and ask for same information due to staff being on holiday or leaving the company. Don't know how they process documents or if they have a centralised s...
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Comment on agent fees
Bad - they should provide a better service for the money paid to them.
Was this helpful? Yes
Apr 01,2017
Minithumbdown
By:
Apr 01,2017
2 people found
this helpful
Got them to manage my property for a year. Totally shambolic experience. They mismanaged repairs and liaison was terrible. Look elsewhere!...
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Comment on agent fees
Par for the course
Was this helpful? Yes
By: Adam Johnson
May 26, 2017
View all comments (1)
Thank you for your comments and I am sorry you have felt the need to provide a 1 star review. Unfortunately you have not left any contact information or mentioned the address of the property in question so that I can review the file. My name is Adam Johnson and I am the Branch Manager. My email address is a.johnson@beresfords.co.uk and I would be grateful if you could provide some more information so that I may investigate further. ...
Mar 29,2017
Minithumbdown
By:
Mar 29,2017
0 people found
this helpful
Was buying a new build 'Executive' house that Beresfords had sole responsibility for marketing. I had absolutely no exposure/opportunity to interact with the developer (William Thompson Homes of Leytonstone). Under threat of "6 other people being very interested", I asked my key questions and handed over a £1000 Reservation Fee. The house was marketed by Beresfords as being 2551 square feet in size, with such information being fundamental to my assessing the acceptability of t...
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Feb 27,2017
Minithumbup
By:
Feb 27,2017
2 people found
this helpful
I rented a property through Beresfords last year and I was completely disgusted with their approach to customer service as a whole. I am in the industry myself (a different department) but I have a huge insight to how it works, and I do give credit where it is due/vice versa. When I used their services I was disgusted with their lack of professionalism and level of service as a whole. I booked in a viewing and a letting agent did not show up to the viewing of the apartment, it was left to the la...
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Was this helpful? Yes
Dec 15,2016
Minithumbdown
By:
Dec 15,2016
2 people found
this helpful
Avoid this lettings department - completely unprofessional. As a property professional (MRICS), I was appalled at the service and standards - just what gives estate/lettings agents such a bad reputation. Seemed far more concerned with trying to sell us Landlord's insurance at every opportunity, which didn't say much about their confidence in the tenants they were recommending. The draft tenancy agreement, which they claimed was an ARLA standard agreement, had been very heavily doctored with a...
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Comment on agent fees
Tried to include various extras via clauses in the terms of business, including fees resulting from sales when they would long since has ceased any involvement with the property. Unfortunately a lot of customers will sign terms without spotting such tripwires, or being aware of the Foxtons court cases.
Was this helpful? Yes
Nov 30,2016
Minithumbdown
By:
Nov 30,2016
4 people found
this helpful
I feel that I must warn anyone and everyone to steer clear of the rental team at Upminster Beresfords. We have used them as a management company and have had nothing but aggravation from them. At present we are waiting to receive the rent from our tenants and it appears that the party line from the TEAM!!! is Sorry there is not anything we can do! I'm sorry but I would like to know what they can do? So far my husband has had to drive miles to check that the house is still standing and that the t...
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Comment on agent fees
Why are we paying for their non existence services???
Was this helpful? Yes
Jul 18,2016
Minithumbdown
By:
Jul 18,2016
3 people found
this helpful
Everything went well until the day of exchange. That day was horrendous. I fully accept that this was the fault of my solicitor, but Beresfords added considerably to this by phoning repeatedly telling me to vacate the premises; that the vendor wanted access, which was untrue; that we were in breach of contract. Essentially the smiling face of Beresfords was replaced by a greedy snarl. By the way be very clear about exactly what you are agreeing to pay....
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What agent could do to change your mind?
Fees are reasonable, but you are agreeing to pay their costs should you withdraw from the sale.
Attached Files
Comment on agent fees
Fees are reasonable, but you are agreeing to pay their costs should you withdraw from the sale.
Was this helpful? Yes
May 01,2016
Minithumbdown
Alex Beresford
By:
May 01,2016
6 people found
this helpful
I put an offer on a house I wanted desperately as it was next to my sister. Beresfords made me jump through a lot of hoops, which I did, and all I asked was that they keep me up to date with what was happening. They didn't do this In fact they ignored all of my calls and emails, were impolite and insulting, put the property on the market without telling me then sold without telling me. Never even had the courtesy to reply to an email. I dealt with Alex Beresford who was awful, rude and dismissiv...
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What agent could do to change your mind?
Fees are high considerably what awful service they offer.
Attached Files
Comment on agent fees
Fees are high considerably what awful service they offer.
Was this helpful? Yes
By: Alex Beresford
Jun 03, 2016
View all comments (1)
Thank you for your review and your comments. Your statements of being made to jump through hoops would refer to your financial substantiation/verification on the purchase of the property and also confirmation of your position to be able to proceed (either sold subject to contract or nothing to sell), as I am sure you understand and would expect the same for a potential buyer on your property, we verify all buyers finances/positions when discussing offers with an owner as to give the most informe ...
Jun 16,2015
Minithumbup
Craig Ganderton
Unknown
By:
Jun 16,2015
1 people found
this helpful
After a very troubled sale and a couple of false starts, not the fault of Beresfords, this office and the entire team in it were excellent and are an example to the estate agents field!!...
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Was this helpful? Yes
Apr 16,2014
Minithumbdown
By:
Apr 16,2014
5 people found
this helpful
i put in an offer on a house that was acceptedthat they was selling and i put my house on the market with them,only 3days after they called and said they let first time buyers look at the house we put an offer on and they made an higher bid ,now the sale as gone through land register say it the same price as we offered...
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What agent could do to change your mind?
not liar
Attached Files
Was this helpful? Yes
Aug 24,2013
Minithumbdown
By:
Aug 24,2013
6 people found
this helpful
Absolutely terrible - 3 weeks have been paying for house and still uninhabitable, it is the manager of the branch that let property to my partner. Absolutely disgusted in their attitude. They have money and no longer give a f**k!!! I would advise anyone to stay clear of this bunch of useless people as if the manager can\'t sort anything out how can you trust other staff???...
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What agent could do to change your mind?
Nothing!
Attached Files
Was this helpful? Yes
Jun 13,2013
Minithumbdown
By:
Jun 13,2013
6 people found
this helpful
This firm are awful full of promises never do anything to help even when paying them with full control of letting ended up tenants doing a runner oweing £1400 in unpaid rent ..any problems we had to phone them still nothing done when house was trashed ..still no return of bond after three months of waiting ...was warned about this firm before they took it on so my own fault ..been a nightmare...
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Was this helpful? Yes
Apr 15,2013
Minithumbdown
By:
Apr 15,2013
7 people found
this helpful
Landlord has been slow to sort out overflowing gutters and deal with the aftermath of a bathroom leak that flooded the house. Agent and landlord concealed subsidence which also compromised the damp course. This resulted in extreme damp conditions and black mould. It took 8 months to get a dehumidifier by then lots of damage to our own personal property. Landlord thought that nerely opening the windows during the 2 wettest years on record would sort out the damp. When we asked advice concerning o...
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What agent could do to change your mind?
First of all, to act fairly and not misconstrue information.
Attached Files
Was this helpful? Yes
Apr 09,2013
Minithumbdown
By:
Apr 09,2013
5 people found
this helpful
Bad service received from Colchester branch. Tenancy agreement is poor and not clear on what you need to do to end the agreement. Took £90 for an inventory fee? Ridiculous, did not pay deposit back by the date they said they would meaning iv lost the property I wanted. They have been rude and unhelpful especially sue who has no clue what she is doing. Never use again! Terrible!...
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What agent could do to change your mind?
Deal with issues and know what they are doing. Treat tenants with respect!
Attached Files
Was this helpful? Yes



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129 High Street, Billericay CM12 9AH
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135 High Street, Hornchurch RM11 3YJ
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