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Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property m Read full description...Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical borders a seamless experience for clients worldwide.
 
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Properties for rent
Nov 10,2016
Minithumbdown
By:
Nov 10,2016
0 people found
this helpful
AVOID at all costs! As a landlady, I have found the service to be atrocious, almost non existent, the staff members are devious, crafty and deliberately make any excuse to squeeze as much money as they can from you. Most of the staff don't know their own protocol and can't answer most of my questions. There is ten times the amount of paperwork to sign for them just so they can throw Ts & Cs and jargon in your face when it suits them. All they're good at is taking your money. They even gave o...
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Comment on agent fees
Extremely high, always taking money from you, even get a piece when you decide to sell your property, for nothing!
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By: Marc von Grundherr
Nov 14, 2016
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Riva, we have already resolved this with you some weeks ago so it is disappointing to see you posting such a spiteful review. We can't apologise for having Terms & Conditions of Business รขโ‚ฌโ€œ they are there to protect both tenants and landlords. Marc von Grundherr, Director....
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
Shaheen was excellent. Honest, helpful and clear. Not remotely pushy, he is the perfect supporter. Shaheen is also the funniest guy around. In 15 years of looking he's the best estate agent i've come across. Highly recommended....
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Comment on agent fees
โ€š£160 + โ€š£20 for their credit checks. I do not appreciate having to pay others for my credit check - do financial companies force you to pay for your own credit check... no. Still, the service from Shaheen was excellent.
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Dec 07,2015
Minithumbdown
By:
Dec 07,2015
1 people found
this helpful
Having a bad experience with a certain large London agency (I have never expected). Benham & Reeves a rude estate agent in entire UK, I have ever met and a poor customer care service. They charge you to pay a deposit,ASAP!Without payment you can not see DEPOSIT FORM,and of course you have no idea what is in the form.after you will receive your deposit form from them be sure you not gonna get your money back!!!NEVER!There is only two options,in both options you are loosing your deposit. They ...
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By: Marc von Grundherr
Feb 19, 2016
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All our procedures were followed and you read and signed all the relevant paperwork with a member of our staff present. We have very stringent procedures in place to protect tenants and all our staff are trained to explain our practices thoroughly. I have investigated this fully and found our staff to be exemplary in their communication with you and am sorry you have felt it necessary to write such a disagreeable review which does not appear to represent the full facts.....
Sep 23,2015
Minithumbdown
By:
Sep 23,2015
1 people found
this helpful
Awful! They just take your money. No communication. Didn't attend to any issues in the house and are still delaying IN Giving BACK OUr Deposit.  Trying to take 3k plus from us! Another agent that even came to our property (solicited also by the landlord) during our tenancy had told us that the landlord didn't have great communication with benham & reeves that's why he sent this new agency to look at the property Issue during our tenancy where we have heating/gas turned off because of...
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By: Lois
Oct 26, 2015
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Further to my initial review, after clarification about how the system worked, and having met with Christopher, we understood that we had this wrong and it was the landlord rather than this estate agency that was delaying. Benham & Reeves helped us put forward a proposal to the landlord that would best work in our interest and resolve the areas where the landlord had been disproportionate. Christopher kept us informed and up to date on progressions with the landlord and where it was necessa....
Jul 04,2015
Minithumbdown
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Jul 04,2015
0 people found
this helpful
I used this agent for about a year and at the end was very disappointed , lack of communication , did not monitor my tenant & my house stunk of weed ...would never use them again ! When I questioned Sam his attitude was rotten honestly thought he owned Beaufort Park and asking me to contact some inventory company ...to follow up my complaint , never again will I be using them . Found another company on the development and got 6months rent advance & 3 monthly reports from an inventory cl...
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By: Marc
Jul 06, 2015
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I've investigated this and believe this is a fake review, possibly by another agent. We don't have any Landlords at Beaufort Park with the name Mr A Costas nor have we had any reports of properties being misused in the way prescribed in this review. As ARLA members and appointed agents by the developer and with an on-site branch at the development concluding many hundreds of successful lets at Beaufort Park, I can only presume this is an attempt to try and tarnish our good reputation. A pro....
May 29,2015
Minithumbup
By:
May 29,2015
0 people found
this helpful
Simon was professional in all aspects while managing the tenancy agreement. He was fare and unbiased to both parties during the agreement process. Simon went beyond his responsibility as a letting agent to ensure an agreement could be made between myself and the landlord and did everything in his power to ensure both parties were comfortable with the agreement. Simon was quick to produce the contract on tight timelines and provided us with all information needed in advance to complete reference ...
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By: Marc
May 29, 2015
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Thank you very much for your feedback, we are glad to hear you received good advice and an efficient service from Simon and Rosie. We wish you well with your tenancy. Kind regards, Marc von Grundherr, Director....
May 06,2015
Minithumbdown
By:
May 06,2015
2 people found
this helpful
I can't even explain what an absolute nightmare it has been the last 12 months dealing with this agency. I have not received adequate service from one single member of staff. From the very first day the Junior Lettings negotiator Krystal Richards had me and my flatmate confused when we were negotiating on the rent. She failed to mention that this landlord had said he wants to buy new head boards when new tenants move in. The letting manger took over negotiations as she clearly had no idea...
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By: Simran
May 15, 2015
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Hi Leon, after investigating this myself, it seems we are still in the middle of finalising the tenancy with you so I am not sure why you saw fit to review us so negatively when the matters you have raised with us are not yet resolved. Having reviewed all the correspondence between the landlord, us and you and having interviewed the staff involved, I do not believe we have acted unprofessionally either. Simran Prasad, Director of Property Management....
Mar 23,2015
Minithumbdown
By:
Mar 23,2015
0 people found
this helpful
Dear Sirs, Our experience with Benham and Reeves was more than satisfying, until inventory check out report was received. Beside the fact, that there were plenty of arguable deductions, we are still trying to get a part of the security deposit back after more than 6 month since we moved out. It's not only about arguments of holding it does not correspond to tenancy agreement terms and any logic, but it is also about the disrespectful way in which me and my partner were treated by Marzia De Chia...
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By: Tatiana
Jun 01, 2015
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Thank you for your prompt actions implemented to resolve our problem! We are happy with everything now.....
Feb 23,2015
Minithumbup
By:
Feb 23,2015
0 people found
this helpful
Simon doesn't just do his job in the most excellent manner, he goes above and beyond his task. Moving is an extremely stressful process and him and Rosie made it easy for us from the very start to the very end, helping us with everything and anything ! I've dealt in 10 years in London with a lot of letting agencies... Never came across a service like they have provided ! Absolute Rock Stars they're both truly amazing ! Thanks a million to both of them ! Moving doesn't seem that hard anymore......
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Comment on agent fees
Beyond reasonable, was actually surprise by the price as it\'s pretty low
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By: Marc
Feb 24, 2015
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Thanks very much for this wonderful feedback about our City lettings team and the service you have received from them. We hope you enjoy your new rental home. Kind regards, Marc von Grundherr, Director....
Jan 25,2015
Minithumbup
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Jan 25,2015
0 people found
this helpful
Professional and speedy service. Everything was handled electronically so no rushing around town to go to an office to sign paperwork....
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By: Marc
Jan 26, 2015
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Thanks for reviewing the service you received by our City property lettings team. We are trying to improve our green credentials by providing a paperless service wherever we can so its really good to have positive feedback like yours. Kind regards, Marc von Grundherr, Director.....
Jan 19,2015
Minithumbup
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Jan 19,2015
0 people found
this helpful
Great agency. Speedy and very attentive. Accommodated all of my needs. Specifically Richa and Jay. I am very happy i worked with them to find the right property....
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By: Marc
Jan 26, 2015
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Thanks for your review Anthony, we are glad we helped you find a Hampstead rental property quickly and that you received good service. We hope you enjoy your tenancy. Kind regards, Marc von Grundherr, Director....
Dec 16,2014
Minithumbup
By:
Dec 16,2014
0 people found
this helpful
I moved from Germany to London. The first thing you learn is that many agencies are unreliable. You call them, you write an email, but you don't get a call back. They promise you to make a reservation for an apartment. You fly to London to make a contract and they just tell you "Sorry sir the flat is gone". After three month of experience of disappointment, finally I met Mr.Rajib Miah. He is a young but very professional agent. He is dedicated to his customers. Even if he has not the f...
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Dec 11,2014
Minithumbup
By:
Dec 11,2014
1 people found
this helpful
Great and efficient service. Viewed the property on a Friday and took possession the following Friday - perfect and would certainly recommend....
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Dec 09,2014
Minithumbup
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Dec 09,2014
2 people found
this helpful
From the initial point of contact through to the inventory and handover of keys this was a first class service. I was particularly impressed with the professionalism of Sarah and Rosie and the speed of reply to any queries. Whilst I am a tenant in London to service a client contract, I have rental property in the North of England, I've not come across such an efficient and courteous team as I encountered here. Without doubt if I invest in the London property market this will be my rental agent o...
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By: Marc
Dec 11, 2014
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Thank you David for taking the time to review the service you received from Sarah and Rosie at our Canary Wharf branch. We do invest a lot in training our staff so its great to have such positive feedback about the customer care you received. Many thanks, Marc von Grundherr, Director....
Dec 05,2014
Minithumbup
By:
Dec 05,2014
1 people found
this helpful
B&R were great. The process from finding a property to moving in was swift, easy and Simon and Rosie helped every step of the way. We had no issues with the service from B&R and would definitely recommend the agency to family and friends. I have moved several times in London in the last few years and B&R were by far the best agent....
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By: Marc
Dec 11, 2014
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Thank you Holly for voting us as the best agent you've dealt with. We're glad to hear you had good service and wish you well with your tenancy. Kind regards, Marc von Grundherr, Director....
Dec 01,2014
Minithumbup
By:
Dec 01,2014
1 people found
this helpful
Simon was extremely helpful and professional in supporting my search for a new house. He managed to overcome all the hurdles that came up along the way and provided me with timely updates of the progress of the process. he managed to close the deal in a record time. very recommendable....
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By: marc
Dec 11, 2014
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Thanks Luis, we really appreciate you taking the time to review our service and it's great to hear that our lettings negotiator Simon was helpful and knowledgeable, we do invest a lot in training our staff so we can provide the best possible service. Enjoy your tenancy. Best regards, Marc von Grundherr, Director....
Dec 01,2014
Minithumbup
By:
Dec 01,2014
1 people found
this helpful
Thanks for the very professional manner in which the letting of our apartment is handled. Your Beaufort Team did a timely and excellent job. The whole letting process was quick and hassle free. Thanks and best regards...
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By: Marc
Dec 05, 2014
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Fantastic, thanks very much for reviewing us so glowingly, we are very glad to hear that the whole process was hassle free, this is one of our core objectives for providing good service. Kind regards, Marc von Grundherr, Director....
Nov 25,2014
Minithumbup
By:
Nov 25,2014
1 people found
this helpful
Mark was very helpful in finding an apartment for us at short notice and within our budget in our ideal location. He was available at very short notice to make sure that the letting went through smoothly and even took time out of his Saturday to give us another viewing. He was very knowledgeable about the property we were viewing, and was always honest in my dealings with him. Overall Mark helped reduce the stress of finding an apartment at short notice and dealt extremely competently with ...
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By: Marc
Dec 11, 2014
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Thanks Peter for taking the time to review the service you received from Mark Wellington our City & East London lettings area manager. Having good local knowledge is something we pride ourselves on having and its great to hear that your experience of finding a property and securing a tenancy with us was stress-free. That really does make the work worth it. Kind regards, Marc von Grundherr, Director....
Nov 21,2014
Minithumbup
By:
Nov 21,2014
1 people found
this helpful
Extremely efficient, very helpful team, on the ball, and rapid to deal with all enquiries and follow through needs, with charm and skill - all together a great credit to the firm and themselves. much appreciated. Duncan Clarke...
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By: Marc
Nov 25, 2014
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Thank you Duncan for your review, its really good to hear that our Knightsbridge lettings team are providing an efficient and skilled service, thanks for taking the time to tell us. Kind regards, Marc von Grundherr, Director....
Nov 18,2014
Minithumbup
By:
Nov 18,2014
2 people found
this helpful
Sarah is a good agent. She was very proactive throughout the whole process of renting the apt. Whenever I had any questions I could drop her a line and she would response immediately. That's what I expect from an agent. Thanks again Sarah! Kind regards Oliver...
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Nov 18,2014
Minithumbup
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Nov 18,2014
2 people found
this helpful
The mentioned staff Mark and Simon, also Krystal Richards displayed a professional handling throughout the process of rental. They could give neutral feedback about the rental market to me for consideration and find ways to round up the deal in a satisfactory way. Their responses to e-mail are quick and up to the point. I am very happy to have their services....
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Nov 17,2014
Minithumbup
By:
Nov 17,2014
2 people found
this helpful
They are extremely helpful and friendly when I encountered problem related to tenancy issues. Besides, they are also very efficient and professional that I could totally rely on them....
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By: Marc von Grundherr, Lettings Director
Nov 17, 2014
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Dear David. Thank you for leaving the review. We work very hard to offer a highly professional service and believe it is this effort which sets us apart from our competitors. Our procedures have been refined over a very long period to help us be more efficient for our Landlords. Thank you once again. Marc von Grundherr....
Nov 15,2014
Minithumbup
By:
Nov 15,2014
3 people found
this helpful
The agent spent time to understand my needs and requirements. He was also very helpfull in terms of giving me advise and recomendations to get the best rent and best tenant....
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By: Marc von Grundherr, Lettings Director
Nov 17, 2014
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Dear Fadi. Thank you so much for your comments. We do go to great lengths to offer the best possible advice and work very hard at getting the best possible terms. As a letting only agent we do not have sales to rely on which is why we place so much emphasis on our giving indpependent advice. Thank you. Marc von Ggrundherr....
Nov 14,2014
Minithumbup
By:
Nov 14,2014
2 people found
this helpful
We have recently moved into a wonderful rental property in Highgate and thanks to the efficient, professional and personable approach by Ivan and his team from the Highgate Office, our move couldn't have been smoother. All queries have been dealt with quickly, the paperwork side was quick and easy and we definitely felt that as the Tenant we were as valued as much as the Landlord. I would always start any future search with Benham and Reeves....
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By: Marc von Grundherr, Lettings Director
Nov 17, 2014
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Dear Amy. Thank you for your kind words - Ivan is one of our longest standing managers and it is great to know that you were pleased with the service - while we are paid by the Landlord we do go to great lengths to ensure we consider a tenant's needs too. Many thanks. Marc von Grundherr....
Nov 13,2014
Minithumbup
By:
Nov 13,2014
4 people found
this helpful
Our overall experience with Benham & Reeves so far has been nothing short of exceptional. From the first contact we had with Sarah, she was accommodating, extremely responsive (replying to most emails with 5-10 minutes), friendly and very professional. She was empathetic and practical throughout the process, and very understanding of the urgency that we had around our move in date. She took steps to align expectations and ensured that we were able to move into a beautiful apartment within ...
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By: Marc von Grundherr, Lettings Director
Nov 17, 2014
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Hi Siobhan. Thank you so much for your feedback. We really do appreciate your comments and it is such welcome news to hear that our internal procedures and training help to match and exceed our tenants and landlords expectations. Thank you. Marc von Grundherr....
Nov 11,2014
Minithumbup
By:
Nov 11,2014
3 people found
this helpful
I'd like to thanks all staff especially Sam & Sylvie for their corporative and I appreciate the wonderful work team you have . best regards...
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By: Marc
Nov 11, 2014
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Thanks for your review Kareem, glad you are happy with the service you received from our lettings staff. Kind regards, Marc von Grundherr, Director....
Nov 07,2014
Minithumbup
By:
Nov 07,2014
2 people found
this helpful
I have known Sam Shaw and his colleagues for almost 3 yrs especially Sam. He is very professional and very reliable and has been very polite. I have found his service excellent he always respond to your calls very promptly and helps to solve any problems that you encounter. I have no hesitation to recommend him and his team for prospective customers and I am sure they will not be disappointed...
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Nov 05,2014
Minithumbup
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Nov 05,2014
2 people found
this helpful
Sam and his Team were fantastic, very friendly and prepared to go the extra mile to deliver value and service. Excellent communication and hassle free letting....
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By: Marc
Nov 05, 2014
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Thank you Amrish for your positive rating of our Beaufort Park lettings team, we are very glad to hear you received good service and that communication was clear and hassle free. Kind regards, Marc von Grundherr, Director....
Nov 04,2014
Minithumbup
By:
Nov 04,2014
2 people found
this helpful
The overall service of rajib was good. He would respond to emails and phone calls for any enquires i had very quickly. He helped me with finalising the paper work pretty fast in order for me to move in asap....
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By: Marc
Nov 05, 2014
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Thank you Darwish for taking the time to review our service, I am very glad to hear our Beaufort Park lettings team were efficient and effective in helping you find the right rental property. We wish you a very happy tenancy. Marc Von Grundherr, Director....
Oct 31,2014
Minithumbup
By:
Oct 31,2014
3 people found
this helpful
Rajib was our letting agent whilst looking for a property to rent in the Beaufort Park development. I found Rajib to be an excellent agent, always willing to help with my many queries, very easily accessible and striving to find myself and my partner a property that we'd be happy in. He was also vey professional, well spoken and courteous. Without a doubt, he's by far the best letting agent I've come across recently and would wholeheartedly recommend him to future customers of Benham and Reeves....
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Firm rankings



Beaufort Park
7 Heritage Avenue, London NW9 5FW
(20)
Canary Wharf
2nd Floor,Harbour Exchange 5, London E14 9GE
(19)
City
107 Fleet Street, London EC4A 2AB
(20)
show all branches (10)
Ealing
The Old Fire Station 4 Longfield Avenue, London W5 2UQ
(6)
Hampstead
51-53 Heath Street, London NW3 6UG
(18)
Hyde Park
32A Sussex PlaceHyde Park, London W2 2TH
(7)
Imperial Wharf
15 The Boulevard, London SW6 2UB
(12)
Kensington
5 Thackeray Street, London W8 5ET
(5)
Knightsbridge
285 Brompton Road, London SW3 2DY
(7)
Office 2
38 Highgate High Street, London N6 5JG
(6)

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