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Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property m Read full description...Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical borders a seamless experience for clients worldwide.
 
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Properties for sale
Properties for rent
Mar 03,2017
Minithumbdown
By:
Mar 03,2017
0 people found
this helpful
Extremely slow maintenance service. Lack of update & I don't understand why the staff told a lie that he has already places a work order. Very focused on foreign investors/ Landlord not tenants. Never recommend this agent....
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Comment on agent fees
Horrible.
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Nov 10,2016
Minithumbdown
By:
Nov 10,2016
0 people found
this helpful
AVOID at all costs! As a landlady, I have found the service to be atrocious, almost non existent, the staff members are devious, crafty and deliberately make any excuse to squeeze as much money as they can from you. Most of the staff don't know their own protocol and can't answer most of my questions. There is ten times the amount of paperwork to sign for them just so they can throw Ts & Cs and jargon in your face when it suits them. All they're good at is taking your money. They even gave o...
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Comment on agent fees
Extremely high, always taking money from you, even get a piece when you decide to sell your property, for nothing!
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By: Marc von Grundherr
Nov 14, 2016
View all comments (1)
Riva, we have already resolved this with you some weeks ago so it is disappointing to see you posting such a spiteful review. We can't apologise for having Terms & Conditions of Business Γ’β‚¬β€œ they are there to protect both tenants and landlords. Marc von Grundherr, Director ...
Feb 29,2016
Minithumbup
shaheen Amirhosseini
By:
Feb 29,2016
0 people found
this helpful
Shaheen was excellent. Honest, helpful and clear. Not remotely pushy, he is the perfect supporter. Shaheen is also the funniest guy around. In 15 years of looking he's the best estate agent i've come across. Highly recommended....
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Comment on agent fees
β€š£160 + β€š£20 for their credit checks. I do not appreciate having to pay others for my credit check - do financial companies force you to pay for your own credit check... no. Still, the service from Shaheen was excellent.
Was this helpful? Yes
Dec 07,2015
Minithumbdown
Monica Forbes
Mark Wellington
By:
Dec 07,2015
1 people found
this helpful
Having a bad experience with a certain large London agency (I have never expected). Benham & Reeves a rude estate agent in entire UK, I have ever met and a poor customer care service. They charge you to pay a deposit,ASAP!Without payment you can not see DEPOSIT FORM,and of course you have no idea what is in the form.after you will receive your deposit form from them be sure you not gonna get your money back!!!NEVER!There is only two options,in both options you are loosing your deposit. They ...
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Was this helpful? Yes
By: Marc von Grundherr
Feb 19, 2016
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All our procedures were followed and you read and signed all the relevant paperwork with a member of our staff present. We have very stringent procedures in place to protect tenants and all our staff are trained to explain our practices thoroughly. I have investigated this fully and found our staff to be exemplary in their communication with you and am sorry you have felt it necessary to write such a disagreeable review which does not appear to represent the full facts. ...
Sep 23,2015
Minithumbdown
By:
Sep 23,2015
1 people found
this helpful
Awful! They just take your money. No communication. Didn't attend to any issues in the house and are still delaying IN Giving BACK OUr Deposit.  Trying to take 3k plus from us! Another agent that even came to our property (solicited also by the landlord) during our tenancy had told us that the landlord didn't have great communication with benham & reeves that's why he sent this new agency to look at the property Issue during our tenancy where we have heating/gas turned off because of...
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By: Lois
Oct 26, 2015
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Further to my initial review, after clarification about how the system worked, and having met with Christopher, we understood that we had this wrong and it was the landlord rather than this estate agency that was delaying. Benham & Reeves helped us put forward a proposal to the landlord that would best work in our interest and resolve the areas where the landlord had been disproportionate. Christopher kept us informed and up to date on progressions with the landlord and where it was necessa ...
Jul 04,2015
Minithumbdown
Sam Shah
By:
Jul 04,2015
1 people found
this helpful
I used this agent for about a year and at the end was very disappointed , lack of communication , did not monitor my tenant & my house stunk of weed ...would never use them again ! When I questioned Sam his attitude was rotten honestly thought he owned Beaufort Park and asking me to contact some inventory company ...to follow up my complaint , never again will I be using them . Found another company on the development and got 6months rent advance & 3 monthly reports from an inventory cl...
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By: Marc
Jul 06, 2015
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I've investigated this and believe this is a fake review, possibly by another agent. We don't have any Landlords at Beaufort Park with the name Mr A Costas nor have we had any reports of properties being misused in the way prescribed in this review. As ARLA members and appointed agents by the developer and with an on-site branch at the development concluding many hundreds of successful lets at Beaufort Park, I can only presume this is an attempt to try and tarnish our good reputation. A pro ...
May 29,2015
Minithumbup
Simon Sobeh
Rosie Dimitrova
By:
May 29,2015
0 people found
this helpful
Simon was professional in all aspects while managing the tenancy agreement. He was fare and unbiased to both parties during the agreement process. Simon went beyond his responsibility as a letting agent to ensure an agreement could be made between myself and the landlord and did everything in his power to ensure both parties were comfortable with the agreement. Simon was quick to produce the contract on tight timelines and provided us with all information needed in advance to complete reference ...
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Was this helpful? Yes
By: Marc
May 29, 2015
View all comments (1)
Thank you very much for your feedback, we are glad to hear you received good advice and an efficient service from Simon and Rosie. We wish you well with your tenancy. Kind regards, Marc von Grundherr, Director ...
May 06,2015
Minithumbdown
Mark Wellington
Rosie Dimitrova
By:
May 06,2015
2 people found
this helpful
I can't even explain what an absolute nightmare it has been the last 12 months dealing with this agency. I have not received adequate service from one single member of staff. From the very first day the Junior Lettings negotiator Krystal Richards had me and my flatmate confused when we were negotiating on the rent. She failed to mention that this landlord had said he wants to buy new head boards when new tenants move in. The letting manger took over negotiations as she clearly had no idea...
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Was this helpful? Yes
By: Simran
May 15, 2015
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Hi Leon, after investigating this myself, it seems we are still in the middle of finalising the tenancy with you so I am not sure why you saw fit to review us so negatively when the matters you have raised with us are not yet resolved. Having reviewed all the correspondence between the landlord, us and you and having interviewed the staff involved, I do not believe we have acted unprofessionally either. Simran Prasad, Director of Property Management ...
Mar 23,2015
Minithumbdown
Marzia De Chiara
By:
Mar 23,2015
0 people found
this helpful
Dear Sirs, Our experience with Benham and Reeves was more than satisfying, until inventory check out report was received. Beside the fact, that there were plenty of arguable deductions, we are still trying to get a part of the security deposit back after more than 6 month since we moved out. It's not only about arguments of holding it does not correspond to tenancy agreement terms and any logic, but it is also about the disrespectful way in which me and my partner were treated by Marzia De Chia...
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Was this helpful? Yes
By: Tatiana
Jun 01, 2015
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Thank you for your prompt actions implemented to resolve our problem! We are happy with everything now. ...
Feb 23,2015
Minithumbup
Simon Sobeh
Rosie Dimitrova
By:
Feb 23,2015
0 people found
this helpful
Simon doesn't just do his job in the most excellent manner, he goes above and beyond his task. Moving is an extremely stressful process and him and Rosie made it easy for us from the very start to the very end, helping us with everything and anything ! I've dealt in 10 years in London with a lot of letting agencies... Never came across a service like they have provided ! Absolute Rock Stars they're both truly amazing ! Thanks a million to both of them ! Moving doesn't seem that hard anymore......
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Comment on agent fees
Beyond reasonable, was actually surprise by the price as it\'s pretty low
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By: Marc
Feb 24, 2015
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Thanks very much for this wonderful feedback about our City lettings team and the service you have received from them. We hope you enjoy your new rental home. Kind regards, Marc von Grundherr, Director ...
Jan 25,2015
Minithumbup
By:
Jan 25,2015
0 people found
this helpful
Professional and speedy service. Everything was handled electronically so no rushing around town to go to an office to sign paperwork....
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By: Marc
Jan 26, 2015
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Thanks for reviewing the service you received by our City property lettings team. We are trying to improve our green credentials by providing a paperless service wherever we can so its really good to have positive feedback like yours. Kind regards, Marc von Grundherr, Director. ...
Jan 19,2015
Minithumbup
Richa Dabycharun
Jay Bekchanov
By:
Jan 19,2015
0 people found
this helpful
Great agency. Speedy and very attentive. Accommodated all of my needs. Specifically Richa and Jay. I am very happy i worked with them to find the right property....
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Was this helpful? Yes
By: Marc
Jan 26, 2015
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Thanks for your review Anthony, we are glad we helped you find a Hampstead rental property quickly and that you received good service. We hope you enjoy your tenancy. Kind regards, Marc von Grundherr, Director ...
Dec 16,2014
Minithumbup
Rajib Miah
By:
Dec 16,2014
0 people found
this helpful
I moved from Germany to London. The first thing you learn is that many agencies are unreliable. You call them, you write an email, but you don't get a call back. They promise you to make a reservation for an apartment. You fly to London to make a contract and they just tell you "Sorry sir the flat is gone". After three month of experience of disappointment, finally I met Mr.Rajib Miah. He is a young but very professional agent. He is dedicated to his customers. Even if he has not the f...
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Was this helpful? Yes
Dec 11,2014
Minithumbup
By:
Dec 11,2014
1 people found
this helpful
Great and efficient service. Viewed the property on a Friday and took possession the following Friday - perfect and would certainly recommend....
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Was this helpful? Yes
Dec 09,2014
Minithumbup
Sarah Edwards
By:
Dec 09,2014
2 people found
this helpful
From the initial point of contact through to the inventory and handover of keys this was a first class service. I was particularly impressed with the professionalism of Sarah and Rosie and the speed of reply to any queries. Whilst I am a tenant in London to service a client contract, I have rental property in the North of England, I've not come across such an efficient and courteous team as I encountered here. Without doubt if I invest in the London property market this will be my rental agent o...
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Was this helpful? Yes
By: Marc
Dec 11, 2014
View all comments (1)
Thank you David for taking the time to review the service you received from Sarah and Rosie at our Canary Wharf branch. We do invest a lot in training our staff so its great to have such positive feedback about the customer care you received. Many thanks, Marc von Grundherr, Director ...
Dec 05,2014
Minithumbup
Simon Sobeh
Rosie Dimitrova
By:
Dec 05,2014
1 people found
this helpful
B&R were great. The process from finding a property to moving in was swift, easy and Simon and Rosie helped every step of the way. We had no issues with the service from B&R and would definitely recommend the agency to family and friends. I have moved several times in London in the last few years and B&R were by far the best agent....
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Was this helpful? Yes
By: Marc
Dec 11, 2014
View all comments (1)
Thank you Holly for voting us as the best agent you've dealt with. We're glad to hear you had good service and wish you well with your tenancy. Kind regards, Marc von Grundherr, Director ...
Dec 01,2014
Minithumbup
Simon Sobeh
By:
Dec 01,2014
1 people found
this helpful
Simon was extremely helpful and professional in supporting my search for a new house. He managed to overcome all the hurdles that came up along the way and provided me with timely updates of the progress of the process. he managed to close the deal in a record time. very recommendable....
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Was this helpful? Yes
By: marc
Dec 11, 2014
View all comments (1)
Thanks Luis, we really appreciate you taking the time to review our service and it's great to hear that our lettings negotiator Simon was helpful and knowledgeable, we do invest a lot in training our staff so we can provide the best possible service. Enjoy your tenancy. Best regards, Marc von Grundherr, Director ...
Dec 01,2014
Minithumbup
GEORGINA LEE
SYLVIE DESLANDES
By:
Dec 01,2014
1 people found
this helpful
Thanks for the very professional manner in which the letting of our apartment is handled. Your Beaufort Team did a timely and excellent job. The whole letting process was quick and hassle free. Thanks and best regards...
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Was this helpful? Yes
By: Marc
Dec 05, 2014
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Fantastic, thanks very much for reviewing us so glowingly, we are very glad to hear that the whole process was hassle free, this is one of our core objectives for providing good service. Kind regards, Marc von Grundherr, Director ...
Nov 25,2014
Minithumbup
Mark Wellington
By:
Nov 25,2014
1 people found
this helpful
Mark was very helpful in finding an apartment for us at short notice and within our budget in our ideal location. He was available at very short notice to make sure that the letting went through smoothly and even took time out of his Saturday to give us another viewing. He was very knowledgeable about the property we were viewing, and was always honest in my dealings with him. Overall Mark helped reduce the stress of finding an apartment at short notice and dealt extremely competently with ...
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Was this helpful? Yes
By: Marc
Dec 11, 2014
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Thanks Peter for taking the time to review the service you received from Mark Wellington our City & East London lettings area manager. Having good local knowledge is something we pride ourselves on having and its great to hear that your experience of finding a property and securing a tenancy with us was stress-free. That really does make the work worth it. Kind regards, Marc von Grundherr, Director ...
Nov 21,2014
Minithumbup
Duncan Clarke
By:
Nov 21,2014
1 people found
this helpful
Extremely efficient, very helpful team, on the ball, and rapid to deal with all enquiries and follow through needs, with charm and skill - all together a great credit to the firm and themselves. much appreciated. Duncan Clarke...
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By: Marc
Nov 25, 2014
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Thank you Duncan for your review, its really good to hear that our Knightsbridge lettings team are providing an efficient and skilled service, thanks for taking the time to tell us. Kind regards, Marc von Grundherr, Director ...
Nov 18,2014
Minithumbup
Sarah Edwards
By:
Nov 18,2014
2 people found
this helpful
Sarah is a good agent. She was very proactive throughout the whole process of renting the apt. Whenever I had any questions I could drop her a line and she would response immediately. That's what I expect from an agent. Thanks again Sarah! Kind regards Oliver...
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Was this helpful? Yes
Nov 18,2014
Minithumbup
Mark Wellington
Simon Sobeh
By:
Nov 18,2014
2 people found
this helpful
The mentioned staff Mark and Simon, also Krystal Richards displayed a professional handling throughout the process of rental. They could give neutral feedback about the rental market to me for consideration and find ways to round up the deal in a satisfactory way. Their responses to e-mail are quick and up to the point. I am very happy to have their services....
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Was this helpful? Yes
Nov 17,2014
Minithumbup
By:
Nov 17,2014
2 people found
this helpful
They are extremely helpful and friendly when I encountered problem related to tenancy issues. Besides, they are also very efficient and professional that I could totally rely on them....
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director
Nov 17, 2014
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Dear David. Thank you for leaving the review. We work very hard to offer a highly professional service and believe it is this effort which sets us apart from our competitors. Our procedures have been refined over a very long period to help us be more efficient for our Landlords. Thank you once again. Marc von Grundherr ...
Nov 15,2014
Minithumbup
Glen Neligan
By:
Nov 15,2014
3 people found
this helpful
The agent spent time to understand my needs and requirements. He was also very helpfull in terms of giving me advise and recomendations to get the best rent and best tenant....
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director
Nov 17, 2014
View all comments (1)
Dear Fadi. Thank you so much for your comments. We do go to great lengths to offer the best possible advice and work very hard at getting the best possible terms. As a letting only agent we do not have sales to rely on which is why we place so much emphasis on our giving indpependent advice. Thank you. Marc von Ggrundherr ...
Nov 14,2014
Minithumbup
Ivan Hrissimov
By:
Nov 14,2014
2 people found
this helpful
We have recently moved into a wonderful rental property in Highgate and thanks to the efficient, professional and personable approach by Ivan and his team from the Highgate Office, our move couldn't have been smoother. All queries have been dealt with quickly, the paperwork side was quick and easy and we definitely felt that as the Tenant we were as valued as much as the Landlord. I would always start any future search with Benham and Reeves....
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director
Nov 17, 2014
View all comments (1)
Dear Amy. Thank you for your kind words - Ivan is one of our longest standing managers and it is great to know that you were pleased with the service - while we are paid by the Landlord we do go to great lengths to ensure we consider a tenant's needs too. Many thanks. Marc von Grundherr ...
Nov 13,2014
Minithumbup
Sarah Edwards
Liane Evans
By:
Nov 13,2014
4 people found
this helpful
Our overall experience with Benham & Reeves so far has been nothing short of exceptional. From the first contact we had with Sarah, she was accommodating, extremely responsive (replying to most emails with 5-10 minutes), friendly and very professional. She was empathetic and practical throughout the process, and very understanding of the urgency that we had around our move in date. She took steps to align expectations and ensured that we were able to move into a beautiful apartment within ...
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director
Nov 17, 2014
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Hi Siobhan. Thank you so much for your feedback. We really do appreciate your comments and it is such welcome news to hear that our internal procedures and training help to match and exceed our tenants and landlords expectations. Thank you. Marc von Grundherr ...
Nov 11,2014
Minithumbup
Sam Shah
Sylvie Kareem
By:
Nov 11,2014
3 people found
this helpful
I'd like to thanks all staff especially Sam & Sylvie for their corporative and I appreciate the wonderful work team you have . best regards...
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Was this helpful? Yes
By: Marc
Nov 11, 2014
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Thanks for your review Kareem, glad you are happy with the service you received from our lettings staff. Kind regards, Marc von Grundherr, Director ...
Nov 07,2014
Minithumbup
Sam Shah
By:
Nov 07,2014
2 people found
this helpful
I have known Sam Shaw and his colleagues for almost 3 yrs especially Sam. He is very professional and very reliable and has been very polite. I have found his service excellent he always respond to your calls very promptly and helps to solve any problems that you encounter. I have no hesitation to recommend him and his team for prospective customers and I am sure they will not be disappointed...
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Was this helpful? Yes
Nov 05,2014
Minithumbup
Sam Shah
By:
Nov 05,2014
2 people found
this helpful
Sam and his Team were fantastic, very friendly and prepared to go the extra mile to deliver value and service. Excellent communication and hassle free letting....
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Was this helpful? Yes
By: Marc
Nov 05, 2014
View all comments (1)
Thank you Amrish for your positive rating of our Beaufort Park lettings team, we are very glad to hear you received good service and that communication was clear and hassle free. Kind regards, Marc von Grundherr, Director ...
Nov 04,2014
Minithumbup
Rajib Miah
By:
Nov 04,2014
2 people found
this helpful
The overall service of rajib was good. He would respond to emails and phone calls for any enquires i had very quickly. He helped me with finalising the paper work pretty fast in order for me to move in asap....
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Was this helpful? Yes
By: Marc
Nov 05, 2014
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Thank you Darwish for taking the time to review our service, I am very glad to hear our Beaufort Park lettings team were efficient and effective in helping you find the right rental property. We wish you a very happy tenancy. Marc Von Grundherr, Director ...
Oct 31,2014
Minithumbup
Rajib Miah
By:
Oct 31,2014
3 people found
this helpful
Rajib was our letting agent whilst looking for a property to rent in the Beaufort Park development. I found Rajib to be an excellent agent, always willing to help with my many queries, very easily accessible and striving to find myself and my partner a property that we'd be happy in. He was also vey professional, well spoken and courteous. Without a doubt, he's by far the best letting agent I've come across recently and would wholeheartedly recommend him to future customers of Benham and Reeves....
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Oct 31,2014
Minithumbup
Rajib Miah
By:
Oct 31,2014
1 people found
this helpful
Rajib was efficient, personable and thoroughly professional in all my dealings with him. He provided regular updates and was prompt in returning my calls throughout the process. There was a delay of around a week between my making an offer and the landlord accepting it, which was frustrating, but I believe Rajib did as much as he could in chasing this. Overall, I was very happy with the service I received from Rajib. Letref were not so efficient, saying they had emailed my character referee when...
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Was this helpful? Yes
By: Marc
Nov 05, 2014
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Thank you Simon for taking the time to give a detailed review of the service you have received from our Beaufort Park lettings team and I have noted your comments about our referencing provider. I will investigate this to help improve our service in future. Thanks, Marc Von Grundherr, Director ...
Sep 12,2014
Minithumbdown
Sam Shah
By:
Sep 12,2014
0 people found
this helpful
I rented a property from these people & I returned the flat clean and tidy but still they never fully returned my deposit , Sam said ' ohh it's a different dept " he was not helpful & was only looking to charge me silly amounts of money for light scuff marks ... Be aware of their practises & watch how they pass the buck ... BIG NAME BUT NO HONEST...
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What agent could do to change your mind?
Be honest
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By: Simran P
Sep 29, 2014
View all comments (1)
Hi Mr Liu, we have a dedicated deposits department and I will be happy to investigate this matter if you can please email me at manage@brlets.co.uk or call me on 020 7319 9740. Simran Prasad, Director of Property Management ...
Aug 26,2014
Minithumbup
Sam Shah
By:
Aug 26,2014
1 people found
this helpful
I first met Sam about 3 years ago in the process of letting my property and have found him to be knowledgeable, helpful, friendly and efficient. He has helped to overcome a difficult situations with a tenant and went beyond the call of his duty to help resolve the situation amicably. Recently, I had to deal with Rajib and have found him efficient and on top of his job. As a customer, I feel in good hands when dealing with both Sam and Rajib....
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Was this helpful? Yes
By: Marc von G
Sep 12, 2014
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Thanks Mr Khan, we are very pleased to hear you received good service from our Beaufort Park lettings team, thank you for taking the time to tell us and we wish you well with the tenancy. Marc von Grundherr, Director ...
Aug 25,2014
Minithumbdown
By:
Aug 25,2014
3 people found
this helpful
This review is long overdue but I felt it is vital i posted this so that you can avoid this so-called Estate Agent as well the incompetent Lettings Negotiator we dealt with. We received an absolutely appalling service from the Lettings Negotiator, Sarah Edwards. Please see a copy of the complaint letter I sent to Benham & Reeves below: "The process of going from offer to agreement was horrendous and we were constantly battling with Sarah Edwards' questionable tactics and uncommuni...
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By: Marc v G
Sep 03, 2014
View all comments (1)
Hi Jamil I have looked into this and Sarah informs me that you have just renewed the tenancy at this property last week without any outstanding issues. Your points relate to the tenancy in 2013 and I am not sure why you didn't escalate your complaint to a senior manager or director at the time rather than posting it online nearly a year later. If you are still unhappy about your tenancy, please email me info@brlets.co.uk. Marc von Grundherr, Director ...
Aug 22,2014
Minithumbup
Sam Shah
Rajib Miah
By:
Aug 22,2014
2 people found
this helpful
Sam & Rajib are very efficient as are other members of the team. They have managed to find tenants al the time and never leave my properties vacant. Good job guys....
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Was this helpful? Yes
Aug 21,2014
Minithumbdown
By:
Aug 21,2014
4 people found
this helpful
I am writing as an ex-potential tenant. This issue has happened not long ago but I cannot forget nor forgive myself for going to B&R Hampstead branch in search for a flat to rent. I actually signed the contract and paid the deposit of β€š£900 under false promises. I went to seek a reasonable resolution with the "manager" at Hampstead, Nick Sefton. The way he dealt with myself as a customer, and in general, was appalling. I sincerely question his ability and qualification in b...
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What agent could do to change your mind?
There was no way this agent could help. My money was taken and kept.
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By: Never Forget
Aug 28, 2014
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Simply claiming this review to be malicious is the best thing you can do at this point. I have anticipated so. Like all genuine 1 star reviews with credible horrible experiences in detail, we would never leave a name and number. What sense would it make? It only leaves room for you to potentially harass me. For a potential tenant to share his experience 2 years later and to come back to respond to you, it goes to show the extent and effect of B&R's horrible service. After you have unright ...
Jun 16,2014
Minithumbdown
By:
Jun 16,2014
1 people found
this helpful
Be aware with this Agency, they only cares for get the deposit and they did not care about the issues with the flat. In addition to, attention with the contracts and conditions, they always stolen money from your deposit. In my case they stolen 60 GBP for a check out that they did not performed (an as well a check in); also they stolen 30 GBP fee for refund the deposit by transfer bank!! Imagine that you send to them 30 GBP less of deposit for your bank fees. In addition to, they forget to ma...
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By: SPrasad
Aug 04, 2014
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Hi Pablo, I believe we gave you a satisfactory response on the 16th June with supporting evidence concerning the return of your deposit as I have a copy of your email response to us stating Ò€œOk Thank you. I will recommend your agency to my colleagues and I will publish good reviews in Internet. Best regards, PabloÒ€ If there is anything that you are still not happy with please contact me Simran Prasad, Director of Property Management on 020 7319 9780 or email info@brlets.co.uk ...
Jun 05,2014
Minithumbup
Sam Shah
By:
Jun 05,2014
5 people found
this helpful
Sam has been brilliant during the whole process Β’Γ’β€šΒ¬Γ’β‚¬Ε“ he is friendly, professional and tried to help and find solutions wherever he could. From the very start I could tell he was different from other agents as it was more about what I wanted, even though my budget was on the lowside. He explained everything clearly and made sure that I knew what was happening every step of the way. I don't think we could have dealt with a better individual....
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Was this helpful? Yes
May 29,2014
Minithumbup
Fay Askarnia
By:
May 29,2014
4 people found
this helpful
Benham and Reeves took all the pain and stress out of finding our new home and I can't thank Fay enough for holding our hand through the process. My wife and I were quite particular about our requirements but Fay understood and only showed us properties that met our requirements. It wasn't long before we found something that was perfect for us. We had quite a few requirements and whilst we didn't get everything we would have liked Fay handled the negotiations professionally and we came to an agr...
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Was this helpful? Yes
May 29,2014
Minithumbup
Nick Sefton
By:
May 29,2014
5 people found
this helpful
I normally wouldnt leave reviews but i have honestly just had a really great experience from Nick from Benham and Reeves in Ealing. I realised my budget was a bit on the low side for a 3 bed, but NicK was really professional and helpful. He explained my options, took me out to view properties the following day and even though my offer was a bit low, he managed to get it accepted. The rest of the process was super easy as I w able to pay all monies online and signed everything on line. So sim...
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Was this helpful? Yes
May 25,2014
Minithumbdown
By:
May 25,2014
1 people found
this helpful
Crafty and insincere letting agents who do not care for their customers. Once a customer decides not to use their services, they behave nastily....
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Was this helpful? Yes
By: Marc von Grundherr, Director
Jun 02, 2014
View all comments (1)
Hi Charlie I am sorry to hear of your experience with us. We are a 'people' business and really do work hard on our customer service. With over 60 years experience, I think you will agree that we must be doing something right and it is that we treat every single customer as important and I do not understand how we can have behaved 'nastily'. But if you could contact me directly I will look into this for you. My email is info@brlets.co.uk, tel 020 7319 9780. Thanks Marc von Grundherr, Direct ...
May 14,2014
Minithumbup
Rajib Miah
By:
May 14,2014
2 people found
this helpful
Sam at the Beaufort Park office is by far the most understanding and professional estate agent I have ever dealt with (I have been a Landlord in London now for 10 years so know good and bad ones). During the time while Benhams were marketing our property, Sam and Rajib arranged more viewings for us in 1 week than we\'d had in 2 months with several other agents. Sam dedicated and kept in touch with us 3 times a week. I would go back to Sam in an instant if I required an estate agent again. Trul...
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Was this helpful? Yes
May 10,2014
Minithumbup
Mark Wellington
Jason London
By:
May 10,2014
3 people found
this helpful
I am very satisfied with the service from every at Benham and Reeves. I contacted them on a Sunday and Simon responded to me within an hour with a list of available properties. Simon showed3 first thing on Monday morning. Rosie dealt with the referencing and admin Monday afternoon after the price had been agreed. Everything was done super fast and I was able to move in on Wednesday. Really good. Thanks...
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Was this helpful? Yes
May 07,2014
Minithumbup
By:
May 07,2014
6 people found
this helpful
I had to leave this review as I really did have to say how helpful this team were. My brother and I moved from Singapore and found this agent through Rightmove. They were very efficient in everything they did - including helping get some of the furniture removed as we wanted to buy our owns beds. The referencing seemed a bit stringent, but I suppose that\'s different from what I was used to. I was impressed that we were able to move in so quickly and even though I had heard horror stories fr...
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Was this helpful? Yes
May 07,2014
Minithumbup
Mark Wellington
Simon Sobeh
By:
May 07,2014
7 people found
this helpful
I am very satisfied with the service from every at Benham and Reeves. I contacted them on a Sunday and Simon responded to me within an hour with a list of available properties. Simon showed3 first thing on Monday morning. Rosie dealt with the referencing and admin Monday afternoon after the price had been agreed. Everything was done super fast and I was able to move in on Wednesday. Really good. Thanks...
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Was this helpful? Yes
Apr 23,2014
Minithumbup
Sarah Edwards
By:
Apr 23,2014
10 people found
this helpful
(1) We only have glowing compliments for Sarah Edwards who is the Lettings Negotiator at the Canary Wharf office. She has always responded expeditiously to each of our queries and concerns with the utmost professionalism. That is especially reassuring when one is residing half way round the world. We are delighted with her very personable disposition and impressed with her meticulous attention to detail. Sarah is an exceptional individual who goes the extra mile to render assistance in small but...
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Was this helpful? Yes
Feb 20,2014
Minithumbdown
By:
Feb 20,2014
1 people found
this helpful
The email chain below is fairly self explanatory. B&R are pretty much the worst letting agency I\'ve delt with and I\'ve been a renter since 2005. Apart from my mail/phone exchanges with Adam, I\'ve also tried reaching out to Marc Von Grundherr but to no avail. Spoke to his assistant few times who promised to get things fixed but absolutely no improvement. I think they clearly lack the credentials to be in this business as this has not been my experience ever before in the past. Adam, ...
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What agent could do to change your mind?
Based on the above narrated experience, not only would I not use this agent, but also recommend other sane people to avoid them to keep their sanity intact.
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Jan 20,2014
Minithumbdown
Jason London
By:
Jan 20,2014
1 people found
this helpful
The worst managed tenancy I have ever experienced. I have never felt the need to write a review of this kind, ever. But I urge you to never work with these agents, they are highly disorganised and incompetent. I wouldn\'t want anyone to experience the same level of poor service we did. I regret ever renting a property through this company. The entire duration of the tenancy was one issue after another. - Poor communication - Delivered wrong furnishings on 4 separate occasions (fully fur...
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director
May 07, 2014
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Hi there. I am truly sorry to read of your experience Γ’β‚¬β€œ we strive to offer the highest levels of service Γ’β‚¬β€œ our teams are highly competent and all are trained both internally and by ARLA. There is no excuse for poor communication, but delays often occur because of the landlord as we have to wait for their agreement to everything Γ’β‚¬β€œ with a large number of our Landlords being overseas this can cause delays and I would be surprised if you were not advised of this. Incorrect f ...
Nov 28,2013
Minithumbdown
Simon Sobeh
By:
Nov 28,2013
0 people found
this helpful
I approached Benham and reeves after I saw an advert for property to rent within 3 hours of the advertisement. After some normal hickups, which happes normally, I managed to see the property and liked it. Till this moment everything was going very smooth ( as I haven\'t paid the any money ). After a discussion on phone , I paid the Holding deposit and filled a two page form with all the possible details the very next day after visiting the property ( must tell you that I went to see alone an...
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What agent could do to change your mind?
Agent need to learn 1) To protect his customer\'s interest 2) To manage his client expectations 3) to communicate timely and effectively 4) Support and understand client need
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director
May 07, 2014
View all comments (1)
Hi there. I am truly sorry you have to hear of your experience Γ’β‚¬β€œ if you would permit me to investigate I would be happy to find out why they occurred Γ’β‚¬β€œ it is often down to the landlord as we have to wait for their agreement to everything Γ’β‚¬β€œ with a large number of our Landlords being overseas this can cause delays and I would be surprised if you were not advised of this. I know we update all our tenants and chase up landlords daily to ensure tenancies proceed smoothly so I ...
Sep 02,2013
Minithumbdown
By:
Sep 02,2013
0 people found
this helpful
I have felt the need to write this after feeling frustrated and let down by the service offered by Benham & Reeves. Initially I was impressed by the level of service offered by Mark and Krystal during the viewing process but after a string of pre-move in contractual obligations that were not met in time for the commencement of the move in date, as well as elements of the details of the apartment being non-existent, I feel I have to document this, make your seniors aware, and give you an oppo...
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director
May 07, 2014
View all comments (1)
Hi there. I am truly sorry you have experienced delays Γ’β‚¬β€œ if you would permit me to investigate I would be happy to find out why they occurred Γ’β‚¬β€œ it is often down to the landlord as we have to wait for their agreement to everything Γ’β‚¬β€œ with a large number of our Landlords being overseas this can cause delays and I would be surprised if you were not advised of this. Regarding the parking issue, again if you would send me information I will investigate as again we are only agent ...
Aug 30,2013
Minithumbdown
By:
Aug 30,2013
1 people found
this helpful
This letting agency is by far the worst I have ever dealt with. They should be reported to trading standards for the excessive charges that they place on letting the property. For instance they charge you inventory on the way out and way in. Which means that they pocket the way in charge as the previous tenant who has left will pay for the check in inventory. Also they have the audacity to charge £25 administration fee to return the deposit via BACS, which is a free banking service. They...
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director
May 07, 2014
View all comments (1)
Hi there I am very disappointed and indeed shocked to read this review. I fully appreciate paying anything at all is annoying but I can assure you our charges are well below the average in London Γ’β‚¬β€œ we made a commercial decision a long time ago to only charge what we have to in order to cover our costs. We regularly review the market to ensure our charges are low. We do pass on our bankÒ€ℒs charge for making international payments as this is the Banks charge not ours. I am also upse ...
Aug 06,2013
Minithumbdown
William Clark
By:
Aug 06,2013
1 people found
this helpful
Benham and Reeves is by far the worst estate agent I\'ve had to deal with. The only good negotiator they had left half way through our tenancy leaving nothing but nightmares to deal with. They call and bombard you with emails when they want something like a viewing etc. but when you try to contact them its nothing but pain especially their vacation and deposit admin, William Clark. Purposefully ignores emails which majorly delayed the return of the deposit and rent refund (paid rent up front) ...
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What agent could do to change your mind?
Fire everyone and hire new staff.
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Was this helpful? Yes
By: disgustedtenant
Aug 17, 2013
View all comments (2)
The 'dedicated' end of tenancy team who ignores me, not very helpful at all. Unfortunately, it appears that all contact I have tried to make so far about resolving a complaint have been ignored, to staff at the high street kensington office and head office. Couldn't seem to reach anyone by phone either. ...
Aug 05,2013
Minithumbup
By:
Aug 05,2013
2 people found
this helpful
This is the best agent I have seen in my entire life, their responses are very quick and helpful, I highly recommend this agent! Thank you Sam!...
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director
Aug 12, 2013
View all comments (1)
Hi Stephen Thank you so much for this review - we try very hard to respond quickly in fact our policy is a same day response. It is a clear mistake that you have selected only 1 out of 5 stars Many thanks. Marc von Grundherr, ...
Jul 06,2013
Minithumbdown
By:
Jul 06,2013
0 people found
this helpful
Fistly I would like to point out that they are not the appointed agent for St George as the claim , a few years ago a member of their staff was sub - letting flats dishonestly & there current staff have also been involved in sub - letting on the Beaufort Park development ( the owners lease does not permit such lettings to take place ) Would I trust them to let out my property - NO I would ask you to look at them closely & don\'t be easily fooled by their big name ! I also found tha...
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director, B&R
Jul 16, 2013
View all comments (1)
We operate an open system at Benham & Reeves Lettings and I personally deal with any complaint and take it very seriously. Firstly Benham & Reeves Lettings are recommended by St George as letting agent which is why our literature is handed out to every purchaser in the marketing suite and the reason we have an office onsite in the development. Secondly no employee of ours has ever sub-let flats Γ’β‚¬β€œ all our rentals are checked and this would simply not be possible as we are a ver ...
Jun 17,2013
Minithumbup
Fay Askarnia
Teresa khan
By:
Jun 17,2013
10 people found
this helpful
As an overseas expat, now living in Hong Kong, I cannot recommend Benham and Reeves enough - everything is always dealt with so quickly, efficiently and accurately. Being so far away it is vital having someone I can rely on who I know will only have my best interests at heart. Fay found me my last 2 tenants and communication was excellent. I have to quickly mention Teresa is fantastic too Β’Γ’β€šΒ¬Γ’β‚¬Ε“ she has been looking after me for the last 14 years and I have never had an issue...
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director, B&R
Jun 21, 2013
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Dear Madam. Thank you so much for leaving this review. As you know we understand the frustrations clients face being so far away which is why we set up our offices in Hong Kong, Singapore, Dubai, India and Kuala Lumpur to assist clients locally in their timezone. Thank you once again. Marc von Grundherr, Lettings Director ...
Jun 17,2013
Minithumbup
By:
Jun 17,2013
9 people found
this helpful
I am very pleased with the assistance I received from Benham & Reeves Lettings in Hyde Park. The agency staff are at all times pleasant, professional and attentive to both landlord and tenants. I am particularly in praise of their swift acknowledgment of and replies to emails sent to them...makes such a refreshing change! Extra special thanks to Ledian this time for finding me such a great corporate tenant....
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director, B&R
Jun 21, 2013
View all comments (1)
Dear Peter. Thank you so much for taking the time to leave this review. We operate on a same day response to emails and work very hard to ensure things are dealt with immediately. Thank you once again. Marc von Grundherr, Lettings Director ...
Jun 16,2013
Minithumbup
Ledian Kuci
Monica Forbes
By:
Jun 16,2013
9 people found
this helpful
I am very pleased with the assistance I received from Benham & Reeves Residential Lettings in Hyde Park. The agency staff are at all times very pleasant, professional and attentive to both landlord and tenants. I am particularly in praise of their swift acknowledgement of and replies to e-mails sent to them...makes such a refreshing change! Extra. Thanks to Ledian this time for finding me such a great corporate tenant....
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director, B&R
Jun 21, 2013
View all comments (1)
Dear Shaun. Thank you so much for taking the time to leave this review. As a company, we work on a same day response to emails to ensure things are dealt with immediately and I am pleased you noticed this. Thank you once again/. Marc von Grundherr, Lettings Director, ...
Jun 14,2013
Minithumbup
Nick Hubbard
By:
Jun 14,2013
9 people found
this helpful
We were looking for a 1 bedroom flat in West London. We called Nick at Benham Reeves at about 5pm and Nick said he had a couple of great flats to show us and agreed to show us around at 9pm as we had to get there from work. Both flats were indeed ideal and we went for the one which according to Nick was south facing as I couldn\'t tell. Nick got our offer agreed by the following morning and Liane was super fast finalizing all the paperwork, even with the difficulty of my girlfriend just start...
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director, B&R
Jun 21, 2013
View all comments (1)
Dear Steve. Thank you very much for leaving this review. This feedback is so important to us and shows that our internal training works as we focus on listening to needs and replying to them. Thank you once again. Marc von Grundherr, Lettings Director ...
Jun 14,2013
Minithumbup
Ledian Kuci
Eva May
By:
Jun 14,2013
8 people found
this helpful
Both Eva and Ledian have been incredibly helpful throughout the process. This is the 2nd time I have rented through Benham and Reeves and there service was equally good this time. I do find that the response to emails and phone calls really fast and even though we have not really had any issues in this property since we moved in, Natalie in management was really helpful in the last property..jj...
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director, B&R
Jun 21, 2013
View all comments (1)
Dear Vivek. Thank you so much for leaving this review. It is fantastic to see your confidence in us by deciding to rent through us again. Thank you once again for both the review and for having faith is us again. Marc von Grundherr, Lettings Director ...
Jun 14,2013
Minithumbup
Nick Hubbard
Liane Evans
By:
Jun 14,2013
8 people found
this helpful
Everyone at Benham and Reeves have always remained professional and ready to help. We were assisted by Nick who helped us and followed up constantly with available properties for us. We have had a few issues in the flat since moving in as the development is brand new but the team have really helped get everything resolved and never tire of me dropping in....
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director, B&R
Jun 21, 2013
View all comments (1)
Dear Manuel. Thank you for taking the time to leave this review. I am so pleased that we met your expectations and that the issues in your flat have been resolved. You are most welcome to drop past our office whenever you want. Marc von Grundherr, Lettings Director ...
Jun 11,2013
Minithumbup
Jane Burton
Glen Neligan
By:
Jun 11,2013
10 people found
this helpful
Benham and Reeves Lettings offered a really first rate service for marketing my property Β’Γ’β€šΒ¬Γ’β‚¬Ε“ within 2 hours of instructing them it was on their website, rightmove and zoopla. They then had 2 offers within 2 days. I was very happy with their service especially with Jane's assistance. She was helpful not only in the routine process of letting but also when I had face some difficulties with my previous letting. Having a bad experience with my previous agent, I can now appreciate the...
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director, B&R
Jun 21, 2013
View all comments (1)
Dear Graeme. Thank you for your kind review. We realise the importance of speed as things move so quickly which is why we have a same day response to emails policy and also to have properties advertised the same day but usually quicker. It was a pleasure working with you and thank you once again. Marc von Grundherr, Lettings Director ...
Jun 11,2013
Minithumbup
Fawaz Otmani
By:
Jun 11,2013
11 people found
this helpful
I am very pleased with the assistance I received Benham & Reeves Residential Lettings in Hampstead. The agency staff are at all times pleasant, professional and attentive to both landlord and tenants. I am particularly in praise of their swift acknowledgement of and replies to e-mails sent to them....makes such a refreshing change! Extra special thanks to Fawaz this time for finding me such a great corporate tenant...
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Was this helpful? Yes
Jun 10,2013
Minithumbup
Sarah Edwards
By:
Jun 10,2013
9 people found
this helpful
Sarah was fantastic in helping me secure my apartment in Canary Wharf. Of all the agents we worked with, she persevered and kept in touch and found us that river view we wanted and then helped us get everything signed quickly so we could move in time. Professional and helpful throughout...
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Was this helpful? Yes
Jun 10,2013
Minithumbup
Rosie Dimitrova
Sarah Edwards
By:
Jun 10,2013
9 people found
this helpful
I could not have been more impressed by the work of Sarah and Rosie at Benham & Reeves. Very organised, exceptionally helpful and they combined that rare quality of professionalism with the personal touch. I would highly recommend their services....
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Was this helpful? Yes
Jun 10,2013
Minithumbup
Sarah Edwards
By:
Jun 10,2013
11 people found
this helpful
Sarah was the first agent we have ever found who really seemed to work for us as tenants rather than solely for the landlord. We had some issues in regard to the move in date and Sarah worked hard to ensure that we were able to proceed. Rosie took over the admin and both she and Sarah were very friendly and helpful at all times and I would thoroughly recommend them. There was absolutely no comparison between Sarah and other agents in the area that we had the misfortune of speaking to. After we...
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Was this helpful? Yes
Jun 07,2013
Minithumbup
Nick Sefton
By:
Jun 07,2013
11 people found
this helpful
We received nothing but excellent and very professional service from the staff of Benham & Reeves in Ealing. Nick did a fantastic job advertising our flat for rental purposes and did a lot of leg work in bringing the prospective tenants around for viewings. We found them to be very friendly, considerate, professional and hard working. I would not hesitate in making contact with Nick again when we need their services in the future...
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Was this helpful? Yes
Jun 07,2013
Minithumbup
Nick Hubbard
Liane Evans
By:
Jun 07,2013
12 people found
this helpful
Nick helped me find a new house in Ealing which matched all my requirements. Even though I had a dog, which most agents turn their noses up at, Jenni was very diligent diligent and professional in finding me a suitable property and then agreeing with the landlord. She was very kind, professional and always tried to help. It is not easy to find decent agents who are flexible to schedule viewings late in the evening nor who want to help when they hear you have a pet. But Nick waited for me until...
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Was this helpful? Yes
Jun 07,2013
Minithumbup
Eva May
Ledian Kuci
By:
Jun 07,2013
9 people found
this helpful
The level of service offered by Benham & Reeves in Hyde Park has really impressed us. It made a pleasant change not to be disappointed in a letting agent. Evaarranged for me to see the flat late one evening after work and then with my girlfriend on Sunday. Very easy to be able to pay the deposit online by card and there was no hassle in getting thepaperwork done and Eva and Ledian were always on hand to answer any questions I had. I have already recommended them to 2 friends and will con...
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Was this helpful? Yes
Jun 06,2013
Minithumbup
Eva May
Monica Forbes
By:
Jun 06,2013
9 people found
this helpful
Benham and Reeves Lettings offered a really first rate service for marketing my property Β’Γ’β€šΒ¬Γ’β‚¬Ε“ within 2 hours of instructing them it was on their website, rightmove and zoopla. They then had 3 offers within a couple of days. I was very happy with their service especially with Eva's assistance. She was helpful not only in the routine process of letting but also when I had face some difficulties with my previous letting. Having a bad experience with my previous agent, I can now appreci...
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Was this helpful? Yes
Jun 06,2013
Minithumbup
Ledian Kuci
Monica Forbes
By:
Jun 06,2013
9 people found
this helpful
Unusual for normal estate agents, I received very good service from Ledian and Monica. I was very happy with the way the whole process was dealt with. I had been highly pressured by another estate agent to take another flat but so pleased I stuck with Ledian as the communication was really good - Monica got the paperwork all done in super speed so I could move in on Saturday (only took 2 days). Property management even though based in another office has been really effective at dealing with is...
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Was this helpful? Yes
Jun 06,2013
Minithumbup
Jenni Towler
By:
Jun 06,2013
11 people found
this helpful
Excellent, hands on service provided by Jenni she dealt with every issue promptly, each phone call was returned within the hour, communication was smooth and friendly, even the documentation was processed efficiently and painless; it was very nice to know that she made every effort to help, I felt well looked after and I recommend Jenni to anyone...
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Was this helpful? Yes
Jun 03,2013
Minithumbup
Lisa-Jane Stratton
By:
Jun 03,2013
8 people found
this helpful
We used Benham and Reeves Lettings to rent a flat in Knightsbridge. Our experience was only positive - not only did Lisa-Jane guide us safely throughout the process with care, with all our questions answered in full on time and without delay, they also provided us with information about local schools, restaurants and shops helping us to settle down in a new area. Lisa-Jane clearly explained everything required and whatever she promised was delivered which is something we were not expecting afte...
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Was this helpful? Yes
Jun 03,2013
Minithumbup
Glen Neligan
Jane Burton
By:
Jun 03,2013
9 people found
this helpful
I want to pass on my experience of Benham and Reeves Lettings, especially concerning Glen and his team at the Imperial Wharf office they were are outstanding. Glen is very attentive to the needs of the client which is a rare quality in Estate agents and very useful to close deals quickly. Jane was very quick in getting the contract signed and Paul Giggal in management has been brilliant in responding to any questions I have had....
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Was this helpful? Yes
Jun 03,2013
Minithumbup
Glen Neligan
By:
Jun 03,2013
8 people found
this helpful
Glen made a promise to secure a new tenant within one month from the day the property was vacant with a rent increase and he was able to find us the tenant within only 5 days so much better than he promised. I am very impressed with the service provided by Glen and luckily we have not had any issues with the new tenant to date, even though from previous experience I know Paul in management is so attentive in resolving issues. Jane has also been very helpful....
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Was this helpful? Yes
Jun 03,2013
Minithumbup
Glen Neligan
Jane Burton
By:
Jun 03,2013
8 people found
this helpful
I received the greatest service from Glen, Anne and Jane. Just the perfect team! I have been coming back to Benham & Reeves Letting Agents because of the honesty and the good service I receive from Glen especially, for many, many years I\'ve been renting properties. Glen has always done his best for me and also family members and friends to make sure we have the best deal. In London it is quite hard to get honest service with high customer service standards. I am very happy and satisfie...
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Was this helpful? Yes
Jun 01,2013
Minithumbup
Debbie Reiter
By:
Jun 01,2013
12 people found
this helpful
The first person we dealt with was Debbie Β’Γ’β€šΒ¬Γ’β‚¬Ε“ she was very helpful and approachable and made viewing properties an enjoyable experience. She did not follow us around in the properties but let us explore on our own and decide, without feeling pressured. The contracting process was very straight forward and everyone in the office is always happy to help. Debbie was really excellent and after we moved in she was still happy to answer any questions we had....
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Was this helpful? Yes
Jun 01,2013
Minithumbup
Lisa-Jane Stratton
By:
Jun 01,2013
8 people found
this helpful
Lisa-Jane did an amazing job showing great properties and most importantly she did not waste my time. Once I told her what I was looking for she kept following up with me. I received emails every couple of days with new listings. I just moved to London from New York and as LJ is also from the US, she understands what Americans are used to or expect and she answered all my questions. I never felt pressured by her and at all times she was very supportive via email and phone. I can definitely r...
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Was this helpful? Yes
Jun 01,2013
Minithumbup
Ivan Hrissimov
By:
Jun 01,2013
7 people found
this helpful
Benham and Reeves in Highgate have been looking after my property now for over 12 years. Ivan's knowledge of the area and market is second to none. They produce timely monthly statements which are now all online, their credit control is really efficient even though rent has not been late and due to their excellent team, we have had no void periods between tenancies. What is really impressive is the ability of Ivan to respond to any email request by return regardless of the time I send him the ...
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Was this helpful? Yes
May 31,2013
Minithumbup
By:
May 31,2013
9 people found
this helpful
I was extremely happy with the service I received through Benham & Reeves, and in particular with the help of Glen at the Imperial Wharf office. I greatly appreciated the flexibility in arranging meetings and I felt confident in the advice I received on areas and on the rental process. Benham & Reeves provided better support than any other agency I spoke to, and I now look forward to moving into my new property...
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Was this helpful? Yes
May 31,2013
Minithumbup
Ivan Hrissimov
By:
May 31,2013
9 people found
this helpful
I have been a tenant in a Benham and Reeves managed property for the last 3 years. The main reason I have stayed so long is the great service from Ivan in the branch and Adam in management. Any problem I have had regarding maintenance has always been dealt with promptly and to a high standard. They genuinely are so friendly and helpful on the phone too. I also want to mention Ivan, as he is great at negotiating a good deal plus any other matter I have contacted him about, has also been dea...
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Was this helpful? Yes
May 30,2013
Minithumbup
Teresa Vasey
By:
May 30,2013
8 people found
this helpful
Have been a tenant for several years in Benham & Reeves properties. I have my own business and take note when companies are well organised. Negotiations with Teresa are always very easy. Administration is quick and simple and most important repairs are always dealt with immediately. In January we had difficulty with the heating and within 24 hours of contacting Natalie in management dept a new boiler was installed and the system cleaned through. I\'ve moved twice with Benham and Reeves ...
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May 30,2013
Minithumbup
Sarah Edwards
By:
May 30,2013
9 people found
this helpful
Sarah and Rosie have been excellent in looking after my property. I have always had prompt and efficient service from all the various contacts in B&R. Maintenance requirements are reported and dealt with quickly and the process of vacating the properties and bringing in new tenants is smooth and efficient. I have no complaints about the service that Benham & Reeves Residential lettings provide....
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May 30,2013
Minithumbup
Sarah Edwards
By:
May 30,2013
8 people found
this helpful
Sarah and Rosie have been excellent in looking after my property. I have always had prompt and efficient service from all the various contacts in B&R.Β  Maintenance requirements are reported and dealt with quickly and the process of vacating the properties and bringing in new tenants is smooth and efficient. I have no complaints about the service that Benham & Reeves Residential lettings provide....
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May 29,2013
Minithumbup
Lisa-Jane Stratton
By:
May 29,2013
11 people found
this helpful
We used Benham and Reeves Lettings to rent a flat in Knightsbridge. Our experience was only positive - not only did Lisa-Jane guide us safely throughout the process with care, with all our questions answered in full on time and without delay, they also provided us with information about local schools, restaurants and shops helping us to settle down in a new area. Lisa-Jane clearly explained everything required and whatever she promised was delivered which is something we were not expecting afte...
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May 29,2013
Minithumbup
Glen Neligan
Jane Burton
By:
May 29,2013
10 people found
this helpful
The service was very courteous and thorough whilst finding out my needs. Glen and Jane were very informative about the whole area of Imperial Wharf and Chelsea Creek showing me several apartments. Overall the teams' professionalism helped choosing the right accommodation a very straight forward and painless exercise....
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May 29,2013
Minithumbup
By:
May 29,2013
10 people found
this helpful
The service was very courteous and thorough whilst finding out my needs. Glen and Jane were very informative about the whole area of Imperial Wharf and Chelsea Creek showing me several apartments. Overall the teams' professionalism helpedΒ choosing the right accommodation a very straight forward and painlessΒ exercise....
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Was this helpful? Yes
May 27,2013
Minithumbup
Lisa-Jane Stratton
Teresa Vasey
By:
May 27,2013
12 people found
this helpful
To be honest, So far, the whole thing has been excellent at every level. I have dealt with lisa-jana particularly and she has been totally on top of everything and kept me in the loop with in relation to new SGW tenancy. This differs from my previous agents who were rubbish. This is the type of service that living the other side of the world i need. You also have an office here in HK which i can go in a shout, if things go wrong. I have been using B&R for a number of years on one property af...
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May 27,2013
Minithumbup
Sarah Edwards
By:
May 27,2013
11 people found
this helpful
I have been working with sarah,mark and rosie at BR for the last 8 years and have been more than satisfied with the level of attention and professional approach received when dealing with my letting properties. I love the fact that they always got he extra mile such as agreeing to meet my brother on a saturday evening to show him one of my flats.Your online accounting system is really useful too....
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May 27,2013
Minithumbup
Sarah Edwards
By:
May 27,2013
11 people found
this helpful
My experience with benham and reeves has only been positive. Sarah helped me to find a flat. She listened to what i was looking for to rent and offered exactly that.( she did not just show me a selection of things that did not match), making the whole process of renting very easy. From my perspective benham and reeves look after their tennants very well, Any issues that i have encoutered have been resolved quickly,efficiently and professionally which has made it difficult to think about going a...
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May 27,2013
Minithumbup
Debbie Reiter
Jenni Towler
By:
May 27,2013
14 people found
this helpful
Debbie was extreamly friendly,helpful and most importantly patient during the viewing and decision stage. She brought a breath of fresh air to the experience making it fun yet purposful. I can not recommend her highly enough as a negotiator. Jenni knew the landlord better and took over in agreeing the offer - she responded to any queries immediately and referred to her previous experience to get me what i wanted. With the help of katie we were able to get the references and paperwork completed...
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May 27,2013
Minithumbup
By:
May 27,2013
15 people found
this helpful
They consistently have been able to rent my flat in Hampstead. No empty periods and a hassle free management service ( which provides great peace of mind when I am abroad)...
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May 27,2013
Minithumbup
Jenni Towler
Nick Sefton
By:
May 27,2013
15 people found
this helpful
My wife and I have been clients of Benham & Reeves in Hampstead for over 35 years. During that time, we have always experienced excellent service Β’Γ’β€šΒ¬Γ’β‚¬Ε“it is a testament to them how long your staff stay given that we have been dealing with Jenni for about the last 15 years. Its such a shame other agents change so often and no one ever has any history. The rest of the team especially Nick are very helpful including our Property Manager who is very good - to be highly commended....
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May 27,2013
Minithumbup
By:
May 27,2013
16 people found
this helpful
I am very pleased with the assistance I have received from everyone at Benham's in Hampstead. They are at all times pleasant, professional and attentive to me as landlord but also to my tenants....
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May 25,2013
Minithumbup
Ivan Hrissimov
By:
May 25,2013
7 people found
this helpful
I had to leave this review as I find Ivan absolutely first class and his knowledge and professionalism is very apparent. It was actually Uran who handled the task of finding my new tenants and he was excellent. Very friendly and always responded promptly to all my queries. When I did have some confusion and Uran wasn't in the office, Ivan dealt with it immediately (usually one expects to be told to wait till he's back in office, but Ivan as ever jumped in helped sort out my query on Uran's be...
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May 24,2013
Minithumbup
Ivan Hrissimov
Uran Recica
By:
May 24,2013
9 people found
this helpful
I had to leave this review as I find Ivan absolutely first class and his knowledge and professionalism is very apparent. It was actually Uran who handled the task of finding my new tenants and he was excellent. Very friendly and always responded promptly to all my queries. When I did have some confusion and Uran wasn't in the office, Ivan dealt with it immediately (usually one expects to be told to wait till he's back in office, but Ivan as ever jumped in helped sort out my query on Uran's be...
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Was this helpful? Yes
May 24,2013
Minithumbup
Sarah Edwards
By:
May 24,2013
12 people found
this helpful
I have been using Benham & Reeves for over 5 years and their service has always been brilliant from the very start. We initially met mark who came to view our flat and help us set a letting price and found our 1st tennant within a week. Maintenance is handled very well by paul who keeps us very well informed at all timesand seeks our input before any major works are completed. Sarah has been handling our lettings for the last few years and has been fast and efficient in finding good quali...
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May 24,2013
Minithumbup
Nick Sefton
Jenni Towler
By:
May 24,2013
16 people found
this helpful
I have been renting for the last 5 years and the last 2 agents were awful - they were difficult to get hold of and then it took ages to get my deposit back at the end. Since finding my flat through Jenni at Benham and Reeves Hampstead, i cannot get over the difference, she always responded immediately even over minor things and when she was away her Manager Nick stepped in to help out. the service was always very responsive and it was wonderful to be able to rely on somebody and know nothing w...
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May 24,2013
Minithumbup
Sarah Edwards
By:
May 24,2013
12 people found
this helpful
We only have glowing compliments for Sarah Edwards. SheΒ is in our opinion, without reservation, the most proactive lettings agent I have ever dealt with. She always responds expeditiously to each of our queries and concerns with the utmost professionalism. That is especially reassuring when one is residing half way round the world. WeΒ are delighted with her very personable disposition and impressed with herΒ meticulous attention to detail. SarahΒ is an exceptional individual whoΒ goes the ex...
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May 23,2013
Minithumbup
Sarah Edwards
By:
May 23,2013
14 people found
this helpful
I have been renting from Benhams for over 8 years, they are excellent in every aspect, professional, friendly and know what they are doing. The management department run by Paul Giggal is a pleasure to work with - very quick which gives me peace of mind as I know issues get resolved, sooner Rather than later. Sarah was the negotiator who found my current flat Β’Γ’β€šΒ¬Γ’β‚¬Ε“ she is really knowledgeable, and made sure I got the best deal. Rosie handled all the admin very professionally and q...
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May 23,2013
Minithumbup
Debbie Reiter
Katie Davis
By:
May 23,2013
22 people found
this helpful
Urgently requiring a property to rent I tried various vendors until Benham and Reeves were recommended to me. I found the staff courteous and eager to please; even taking various changes of my mind and requirements easily in their stride....
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May 23,2013
Minithumbup
Nick Sefton
By:
May 23,2013
21 people found
this helpful
Friendly staff and excellent approach to find a rental home for me. Thanks to Nick. You did really good job for me. Thumbs up for you....
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May 22,2013
Minithumbup
Lisa-Jane Stratton
By:
May 22,2013
14 people found
this helpful
It was a pleasure dealing with Lisa-Jane from start to finish. She was professional, pro-active and very helpful in getting our property let. We had been using another agency for several years however the void periods seemed to be getting longer and longer with very limited feedback. Once Benham & Reeves Lettings were instructed they made some useful suggestions to present the flat better and a tenant was secured a week later. Highly recommended....
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May 22,2013
Minithumbdown
By:
May 22,2013
1 people found
this helpful
This is the worst experience I have ever had with a property manager in the US, UK, and Hong Kong in over 15 years. They do not address critical maintenance issues. The hot water heater was broken in the building and my unit went for weeks at a time without hot water. When I moved out, they still had not found a solution to the problem which was over 4 months old. Additionally, the electronic front door FOB was broken for a week, they didn\'t bother to send anyone so the entire building wa...
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By: Marc von Grundherr
May 22, 2013
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Dear Sir. I am Lettings Director at Benham & Reeves Lettings and am very disappointed to read your review. Our 60 year heritage has been built on exceeding expectations and maintaining good relationships with tenants and landlords alike which is why 67% of our business comes via personal recommendation. I would like to investigate your points personally to explore ways of improving our service. The issue relating to heating and the door fob are clearly building issues which are clearly ou ...
May 16,2013
Minithumbup
Simon Sobeh
By:
May 16,2013
15 people found
this helpful
I am a landlord based in Asia, so I have struggled to find an leasing agent in the past that can understand the requirements for a landlord based outside of the UK e.g. time differences, feeling out of sync with whats going on in London rental market I found the City Office Branch to be very proactive with their feedback and updates on what was required to get my flat leased quickly. The quality of the tenant they found me was strong and the paperwork process made easy for me. I have alre...
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May 15,2013
Minithumbup
By:
May 15,2013
15 people found
this helpful
The best property management company I have come across. Accurate and fair statements. Good communication and very good advice. Ability to advise and complete Tax declaration. Properties are well managed and looked after. I think the arrangement works well for Tenants as well. Highly recommended....
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May 13,2013
Minithumbup
Jenni Towler
By:
May 13,2013
24 people found
this helpful
All the staff at the Hampstead branch of B&R have been extremely professional and helpful over the years that I have been a client of theirs. Nothing is too much trouble and they always go out of their way to go that extra mile which differentiates them from their competitors. I have no hesitation in recommending their services....
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May 12,2013
Minithumbup
By:
May 12,2013
19 people found
this helpful
Excellent service, superb customer facing skills. She help us finding the right place for the best price and also get through all the paper work. Her approach was utterly professional....
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May 08,2013
Minithumbup
By:
May 08,2013
18 people found
this helpful
Benham and Reeves Lettings have been looking after my Canary Wharf property for over 3 years. They helped me to furnish the apartment initially and found me a good tenant who has been there for the entire time. I have no hesitation in recommending their excellent service....
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May 08,2013
Minithumbup
By:
May 08,2013
17 people found
this helpful
Had our apartment tenancy fixed within a week of completion - takeover and finding a tenant went smoothly. Shall pass the word....
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May 07,2013
Minithumbup
By:
May 07,2013
21 people found
this helpful
They found my tenant quickly and I don\'t have problem in leasing my property. I recommended Benham & Reeves as they provide personalized service. As I am based in HK, they have HK office which I don\'t need to deal with time difference and no hassle....
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May 07,2013
Minithumbup
By:
May 07,2013
21 people found
this helpful
I think the service for B&R is excellent. They are very proactive and the follow up actions are very good.Highly recommended !...
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May 02,2013
Minithumbup
Ivan Hrissimov
Uran Recica
By:
May 02,2013
21 people found
this helpful
Great communication - everything explained by Ivan and Uran. Very efficient paperwork. This is the 3rd time ive rented in London and this team made the whole process so simple. Highly recommended to anyone looking to rent from professionals....
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May 01,2013
Minithumbup
Mark Wellington
By:
May 01,2013
19 people found
this helpful
We received a refreshingly delightful and professional service from all members of staff we had contact with. Rosie and Mark were particularly helpful making us feel our needs were genuinely cared for and we mattered. Thanks to you all. Matty and Jerry...
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Apr 29,2013
Minithumbup
Sam Shah
Jennifer Gray
By:
Apr 29,2013
19 people found
this helpful
Through your professional and expertised work, we are delighted to have the apartment well furnished and got us a tenant as soon as the unit is handed over to us. Your hard work done is very much appreciated. Thank you once again....
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Apr 29,2013
Minithumbup
Glen Neligan
Jane Burton
By:
Apr 29,2013
14 people found
this helpful
I received the greatest service from glen , anne , and Jane . Just the perfect team . I been always coming back to benham&reeves letting agents because of the honesty and the good service i received always from glen specially, for many many years I been renting properties from you and always glen did his best for me and also family members and friends to make sure we have the best deal . In london quite hard to get honest service with high customer service standard and glen always acte...
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Apr 26,2013
Minithumbup
Nick Sefton
Jenni Towler
By:
Apr 26,2013
29 people found
this helpful
Nick has been our agent for 12 years now - we find him extremley helpful, honest, reliable and most important efficient. Year on year we receive rent increases and as we live in Singapore it is such a comfert knowing Nick and his team are there to protect our interests. We have already introduced most of our friends to benham and reevs and I will continue to do this....
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Apr 26,2013
Minithumbup
Glen Neligan
By:
Apr 26,2013
21 people found
this helpful
This is the 3rd time I\'ve rented through Benham Reeves. Each time I have found all the staff I deal with so polite, efficient and prompt. Glen in particular is extremely knowledgable as he has been there since the development opened - his availability late in the evening and at weekends made the whole experience a delight rather than a chore and I will certainly be looking to rent through Glen and Benham Reeves again in the future, should I need to move again...
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Feb 27,2013
Minithumbdown
By:
Feb 27,2013
2 people found
this helpful
Worst agency I have ever encountered. Words can not describe their disgusting phone manner, their lack of service - never returning calls, even doing basic paperwork is never followed through. Drawing up a contract is a complete mission with them and I would advise that nobody deal with them - utterly appalling....
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By: Marc von Grundherr
Apr 26, 2013
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Dear Mark I am Lettings Director at Benham & Reeves Lettings and am very disappointed to read your review. Our 60 year heritage has been built on exceeding expectations and maintaining good relationships with tenants and landlords alike which is why 67% of our business comes via personal recommendation. I would like to investigate your points personally to explore ways of improving our service and would be grateful if you could contact me by email at info@brlets.co.uk Thank you ...
Nov 07,2012
Minithumbdown
By:
Nov 07,2012
3 people found
this helpful
The worst estate agent I\'ve ever been to so far in London. Words cannot describe how appalling the service is, rude, dishonorable, deceiving, awful. Just awful...
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By: Marc von Grundherr
Apr 29, 2013
View all comments (1)
Dear James I am Lettings Director at Benham & Reeves Lettings and am very disappointed to read your review. Our 60 year heritage has been built on exceeding expectations and maintaining good relationships with tenants and landlords alike which is why 67% of our business comes via personal recommendation. I would like to investigate your points personally to explore ways of improving our service and would be grateful if you could contact me by email at info@brlets.co.uk Thank you Marc von Gr ...
Jan 21,2012
Minithumbup
By:
Jan 21,2012
23 people found
this helpful
Absolutely delighted with their service and professionalism. They are ARLA approved agents so no surprise. They let and manage 10 flats of ours. Any issues are always dealt with prompty and professionally....
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Nov 10,2010
Minithumbdown
By:
Nov 10,2010
1 people found
this helpful
Words cannot describe how awful they are....
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Nov 17,2008
Minithumbup
By:
Nov 17,2008
11 people found
this helpful
Was this helpful? Yes

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Firm rankings



Beaufort Park
7 Heritage Avenue, London NW9 5FW
(21)
Canary Wharf
2nd Floor,Harbour Exchange 5, London E14 9GE
(19)
City
107 Fleet Street, London EC4A 2AB
(20)
show all branches (10)
Ealing
The Old Fire Station 4 Longfield Avenue, London W5 2UQ
(6)
Hampstead
51-53 Heath Street, London NW3 6UG
(18)
Hyde Park
32A Sussex PlaceHyde Park, London W2 2TH
(7)
Imperial Wharf
15 The Boulevard, London SW6 2UB
(12)
Kensington
5 Thackeray Street, London W8 5ET
(5)
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285 Brompton Road, London SW3 2DY
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Office 2
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