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    William Clark
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    Anne Cam
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    Jennifer Gray
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    Sarah Edwards
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    Rosie Dimitrova
Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property m Read full description...Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical borders a seamless experience for clients worldwide.
 
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Properties for rent
Sep 20,2017
Minithumbup
Mark Wellington
By: 'Benjamin'
Sep 20,2017
0 people found
this helpful
I've been very happy with the service received so far. I have lived in London a long time but have recently had to leave to another country for work so I have had to sort everything remotely. B and R have been super helpful and efficient in terms of getting me up to speed and sorting everything out. Being unable to be there, I have felt totally confident and assured with the whole process. Cannot complain. Very happy...
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Comment on agent fees
cheaper than others I have used
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By: Marc von Grundherr
Sep 22, 2017
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Thanks Joseph, our City team were really pleased to see your positive feedback. It was our pleasure to help you get to know London better and I wish you every success with your tenancy. Best regards, Marc von Grundherr, Director ...
Sep 19,2017
Minithumbup
Sam Shah
By: 'Joseph'
Sep 19,2017
1 people found
this helpful
I had a very rewarding experience with Sam and Benham and Reeves. Sam went out of his way to ensure I got my flat rented out within 24 hours. Anne was very helpful and super efficient. I highly recommend them and will definitely use them again....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Marc von Grundherr
Sep 19, 2017
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Hi Joseph, I'm glad we let your apartment at Beaufort Park so quickly and that you were very satisfied with the service you received from Sam and the team. Whilst we can't guarantee to let a property in 24hrs, we do manage this quite frequently such is the popularity of this property development! Thank you very much for taking the time to review us so positively. Kind regards, Marc von Grundherr, Director ...
Sep 19,2017
Minithumbup
Glen Neligan
By: 'Mark'
Sep 19,2017
0 people found
this helpful
Glen at Benham Reeves gave us expert advice and was extremely quick and efficient in finding suitable tenants for our property. This is the 4th time he has rented it and so quickly too! They organise repairs to be carried out by a number of contractors for new tenants to move in and manage my flat very well. We are satisfied and are sure this high standard will continue....
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N/A
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By: Marc von Grundherr
Sep 19, 2017
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Hi Mark, thanks very much for taking time to review the service you have received from our Imperial Wharf lettings team. Glad to hear we are finding you good tenants and that you find our property management service to a high standard, that's very good to hear. Thanks also for rating our fees as fair, we do try to be as competitive as we possibly can. Kind regards, Marc von Grundherr, Director ...
Sep 19,2017
Minithumbup
Sarah Edwards
Rosie Dimitrova
By: 'Theo James'
Sep 19,2017
0 people found
this helpful
I just moved to London from abroad, and cannot believe how complicated to let a flat in London. I don't know how I could cope if Sarah and Rosie had not help me so much. They are both very kind nice people and made this not so difficult. Thank you...
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Comment on agent fees
N/A
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By: Marc von Grundherr
Sep 22, 2017
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Hi Theo, thanks very much for your feedback, it can be very daunting moving to London and I am glad our lettings team at Canary Wharf were able to guide you. Wishing you a successful tenancy. Best regards, Marc von Grundherr, Director ...
Sep 18,2017
Minithumbup
Mark Winship
By: 'Daniel'
Sep 18,2017
0 people found
this helpful
Mark is a professional, efficient and accommodating person. He combines this with being very friendly and willing to help. He was on top of everything for me and kept me updated at all times....
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Comment on agent fees
Fine
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By: Marc von Grundherr
Sep 18, 2017
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Hi Daniel, thanks for taking time to post feedback about the service you received from Mark at our Hampstead lettings branch, we'll ensure your comments are passed on to him. Glad to hear your expectations were met with efficiency and appropriate knowledge. Many thanks, Marc von Grundherr, Director ...
Sep 18,2017
Minithumbup
Rosie Dimitrova
By: 'Victorua'
Sep 18,2017
0 people found
this helpful
Very helpful agent - Sarah was always happy to conduct evening views and was so flexible to be sure we had made the right decision and selected the perfect place. Rosie handled the paperwork and was super efficient. Rosie was really prompt and proactive and as a company they are really trustworthy. They always check any issues are dealt with promptly and they are not pushy sales people which is really rare! Wouldn't hesitate to recommend....
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N/A
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By: Marc von Grundherr
Sep 18, 2017
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Hi Victoria, thank you very much for your kind review. Our Canary Wharf lettings staff are long-standing with the company and its good to hear from you that they are maintaining such good service levels. kind regards, Marc von Grundherr, Director ...
Sep 18,2017
Minithumbup
Sam Shah
By: 'Jerry'
Sep 18,2017
0 people found
this helpful
Sam was really a great help when we were looking for a flat. He helped us shortlist the best ones and arranged for viewings on a Saturday afternoon and a second viewing on Sunday as my partner was travelling a lot. The Admin was quick too....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Marc von Grundherr
Sep 18, 2017
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Thanks Jerry, Sam has been managing our Beaufort Park lettings branch since it opened on-site at the development in 2010 and its great to hear he is maintaining the service standards you expect. I wish you a successful tenancy. Kind regards, Marc von Grundherr, Director ...
Sep 14,2017
Minithumbup
Lisa-Jane Stratton
By: 'Emmanuel'
Sep 14,2017
0 people found
this helpful
Lisa-Jane is one of a kind, maybe because she is American and brings US customer service to the process, I can tell you it made a huge difference. She explains everything clearly and literally cannot do enough…I even caught her on the day I moved in making the bed for me…. She's totally reliable and highly professional who does what she says. If you need the best agent in Knightsbridge and probably London, she is it...
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Comment on agent fees
Good
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By: Marc von Grundherr
Sep 18, 2017
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Thanks for leaving such lovely feedback about Lisa-Jane at our Knightsbridge lettings branch. Really glad to hear you appreciated the highly personalised professional service she provided and I wish you well with your tenancy. Best regards, Marc von Grundherr, Director ...
Sep 14,2017
Minithumbup
Jodie Venables
Anne Cam
By: 'Elliot'
Sep 14,2017
0 people found
this helpful
This is the first time I live in London far away from my home. It is so different from Azerbaijan but Jodie and Anne help me much. They show me beautiful homes and get me very good price and they explain all things to me. Now I so happy in my new home. Very nice people...
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Comment on agent fees
Not expensive
Was this helpful? Yes
By: Marc von Grundherr
Sep 18, 2017
View all comments (1)
Hi Elliot, thank you very much for your very positive feedback about the service you received from our Fulham lettings team. Thanks for rating our fees as not expensive as we do aim to be market competitive. I hope you will enjoy your new rental property at Imperial Wharf and have a happy tenancy. Best regards, Marc von Grundherr, Director ...
Sep 14,2017
Minithumbup
Ivan Hrissimov
By: 'Leumas'
Sep 14,2017
0 people found
this helpful
I have just moved to Highgate from New York, and initially found it very complicated to get a flat here. But when I found Ivan through a recommendation, the whole process became a lot easier. He certainly understands everything and explains it so I can understand. I am now both really happy with my new flat, but also that Ivan will be down the road to help if anything goes wrong....
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Comment on agent fees
Cost for admin and checking of the inventory are both definitely fair
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By: Marc von Grundherr
Sep 18, 2017
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Thanks Leumas, glad Ivan at our Highgate lettings branch was knowledgeable and able to help you understand the housing process here in the UK as we know it can be daunting for first-time tenants. I note that you have rated our fees as fair, we do aim to be highly competitive in the market. Wishing you a successful tenancy, kind regards, Marc von Grundherr, Director ...
Sep 14,2017
Minithumbup
Rahim
Sam Shah
By: 'Asha minu'
Sep 14,2017
1 people found
this helpful
I cannot thank these 2 guys enough for what they have done for us. I just moved in to my property and the flat was not cleanedl.. I was very disappointed at first. I called Sam and he explained the owner had said he would clean but had not so Sam promised me that he will send a cleaner out straight away... Infact Rahimturned up only 5 mins after I hung up followed by 3 cleaners 5 minutes later and within an hour the place was perfect. Excellent service, thank you...
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N/A
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By: Marc von Grundherr
Sep 18, 2017
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Thanks Asha, I'm grateful for the positive feedback you have given regarding the service our lettings team have provided. Having a lettings branch on-site at Beaufort Park means we can react quickly when needs arise and it is good to read that we sorted out your flat clean to your satisfaction. I wish you well with your tenancy. Kind regards, Marc von Grundherr, Director ...
Sep 13,2017
Minithumbup
Mark Winship
Marzia De Chiara
By: 'Happy in Hampstead'
Sep 13,2017
0 people found
this helpful
I'm happy to give a review as I have a few properties which I have been letting through the Hampstead branch of Benham Reeves for a number of years. While there are staff changes it is clear they have very good training as the service is always good..recently mark Winship did a good job finidng new tenants for my flat in gayton Road but the management under Marzia continues to be first rate. MArxia keeps me updated on all works and is always on top to ensure I only pay for necessary works. I w...
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By: Marc von Grundherr
Sep 18, 2017
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Thank you very much for this lovely review of our Hampstead lettings and property management team and the service you are receiving for your Hampstead rental property, its really good to hear that as a long-term client, we are consistently delivering the service you expect. It's very encouraging for our staff to see such reviews, thanks again. Marc von Grundherr, Director ...
Sep 13,2017
Minithumbup
Teresa khan
By: 'Greg Thomas'
Sep 13,2017
0 people found
this helpful
We are very happy with all the help we were given. Teresa services were really good...when I come back home after work to go through any questions, she is always very fast in responding and made the whole process really easy.I can say she is professional because this is a very hard job Thanks....
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Comment on agent fees
seems ok for London
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By: Marc von Grundherr
Sep 18, 2017
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Thanks for your review Greg, it's good to hear you got the guidance you needed regarding the admin relating to your Kensington tenancy and thank you for rating our fees as ok for London, we do aim to be very competitive in the market. All the best, Marc von Grundherr, Director ...
Sep 13,2017
Minithumbup
By: 'frank'
Sep 13,2017
0 people found
this helpful
Benham Reeves have been superb!!! The whole team are responsive, caring and professional, they are excellent to liaise with and highly conscientious. We will definitely recommend their company to others and can see why they were recommended by someone at work. Great work!......
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Comment on agent fees
fair
Was this helpful? Yes
By: Marc von Grundherr
Sep 18, 2017
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Hi Frank, thanks for the very positive remarks you've made regarding the service our Kensington lettings team provided you with. They will all be very encouraged to see this and we are grateful for recommending us for properties to rent in Kensington. Many thanks, Marc von Grundherr, Director ...
Sep 13,2017
Minithumbup
Rajib Miah
Sam Shah
By: 'Tom Wible'
Sep 13,2017
0 people found
this helpful
Rajib did a great job in finding us the flat - he was really helpful and responsive. Sam has been great to liaise with and was very helpful and friendly throughout the 2 years we lived in this flat. If there was ever a problem, it never took long to fix and he was also very understanding when I had issues with my flatmate. I'm sad to move but I'm sure that the next tenants will enjoy their stay in this flat as much as we all did. Thanks again Sam and Rajib!...
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Comment on agent fees
N/A
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By: Marc von Grundherr
Sep 18, 2017
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Thank you for your kind feedback Tom, we really appreciate it and wish you all the best for your next move. Kind regards, Marc von Grundherr, Director ...
Sep 13,2017
Minithumbup
Mia Voleh
By: 'davis'
Sep 13,2017
0 people found
this helpful
Benham Reeves have been superb!!! The whole team are responsive, caring and professional, they are excellent to liase with and highly conscientious. We will definitely recommend their company to others and can see why they were recommended by someone at work. Great Work!......
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Comment on agent fees
Fair
Was this helpful? Yes
By: Marc von Grundherr
Sep 19, 2017
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Thanks Davis, it is really nice to see you rating our Kensington lettings team and the service they provided to you as "superb", thank you very much for this encouraging feedback, much appreciated. Kind regards, Marc von Grundherr, Director ...
Sep 13,2017
Minithumbup
Sam Shah
By: 'Patrick'
Sep 13,2017
0 people found
this helpful
Just amazing, no jokes! We could not be happier with the care and attention from Sam and Anne in the Beaufort Park office. Their professional, yet friendly service and knowledge of the development helped us complete everything so quickly and amazingly being able to call Sam at 9pm to ask questions was amazing....
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Comment on agent fees
You get what you pay for. The fees which Benham and Reeves charge are reasonable, fair, and value for money from my perspectiveÒ€
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By: Marc von Grundherr
Sep 19, 2017
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Hi Patrick, so good to read your positive feedback here and thank you for rating our fees as reasonable, its really good to know that believe you have had "value for money". Will pass on your gratitude to Sam and the team. Kind regards, Marc von Grundherr, Director ...
Sep 12,2017
Minithumbup
Teresa khan
Mia Voleh
By: 'Johny Chuks'
Sep 12,2017
0 people found
this helpful
Top rating for this fantastic lady and this company âΓ‚β‚¬Γ‚β€œ Teresa is amazing! We moved properties from another agent and Teresa made it such a simple and hassle free process. I'd also like to say thank you to the fantastic agent, Mia, who dealt with our viewings, she was so helpful and patient while we made our choice....
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Comment on agent fees
lower than others I have previously used
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Sep 12,2017
Minithumbup
Mark Winship
By: 'Perry Erickson'
Sep 12,2017
0 people found
this helpful
We were really happy with the service we received from Mark in particular. He kept us up to date and informed with all matters. The whole process was simple and efficient from move in day to check out. We have rented several times in London usingdifferent letting agents including 2 in Hampstead which we would not use again, however this is not the case with Benham and ReevesâΓ‚β‚¬Γ‚β€œwe would happily recommend or use their services again. We experienced very few problems throughout the w...
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Comment on agent fees
Reasonable Γ’β‚¬β€œ in fact a positive bargain compared to others
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By: Marc von Grundherr
Sep 22, 2017
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Hi Perry, thank you for sharing your service experience here and for rating our service as efficient and our fees as reasonable. It is much appreciated by Mark at Hampstead and the management team. Kind regards, Marc von Grundherr, Director ...
Sep 12,2017
Minithumbup
Nick Hubbard
By: 'Lorna'
Sep 12,2017
0 people found
this helpful
My partner and I rented a one bed apartment in Dickens Yard. We had very specific requirements, all of which were met and the branch couldn't have been helpful. Nick went out of his way to ensure the flat was ready for our move in date and access to the property was made to our various contractors. Completely stress-free!...
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Comment on agent fees
Very competitive for the industry.
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Sep 12,2017
Minithumbup
Jodie Venables
By: 'JamesE'
Sep 12,2017
0 people found
this helpful
Big thank you to Jodie for her help in this process. Moving from overseas to the Uk for the first time was really daunting but Jodie took the time to explain the process and found me a great flat. I was really impressed with how she advised me on what price e to offer as I wasn't sure what was appropriate> Thanks Jodie...
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Comment on agent fees
Cheaper than New York
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Sep 12,2017
Minithumbup
Mark Winship
By: 'charlie'
Sep 12,2017
0 people found
this helpful
My friend introduced Benhams in Hampstead and he was absolutely correct. Mark was very knowledgeable about the market and helped me price the house right. Benhams have impressed me from start to finish with the way they assist and their service. Great to know my tenants will be so well looked after...
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N/A
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Sep 12,2017
Minithumbup
Glen Neligan
Jodie Venables
By: 'Stacyclair'
Sep 12,2017
0 people found
this helpful
I have been in constant contact with both Glen and Jodie for my property and they have both been great help and are surprisingly prompt for agents. Really had a pleasant experience with Jodie from the imperial wharf office as compared to other agencies....
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N/A
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Sep 12,2017
Minithumbup
Teresa khan
By: 'Dave Franklin'
Sep 12,2017
0 people found
this helpful
Mia helped initially in finding my flat and did a great job identifying what I was after. Teresa then took over with all the admin and was a real professional, helping all the way through the procedure! She was very kind and patient! It is a pleasure to give her the best review I can! Thank you Teresa and Mia!....
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Comment on agent fees
Seems okay for London
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Sep 12,2017
Minithumbup
Sarah Edwards
By: 'MNatalie519'
Sep 12,2017
0 people found
this helpful
Very efficient people. I rented one of their flats and it was honestly the best service I have had. Sarah and Rosie were amazing and very helpful at all times even though they were not managing the property. I wish they were - when I move will definitely only pick one they manage...
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N/A
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Sep 12,2017
Minithumbup
Teresa khan
Mia Voleh
By: 'Samuel'
Sep 12,2017
0 people found
this helpful
Mia is an excellent professional, quickly establishing our needs and finding the best possible solution. She found a great flat for us within a very short timespan. I'm so pleased that the excellent service continued with Teresa who assisted with the crucial, stages of our application and ended with a seamless move-in. ...
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Comment on agent fees
Seems OK for London
Was this helpful? Yes
By: Marc von Grundherr
Sep 22, 2017
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Many thanks for your review Samuel, its good to hear you received good service from our Kensington lettings team, very pleased to hear you say 'seamless service' as this is what we do strive to provide across all our branches. Thanks again. Marc von Grundherr, Director ...
Sep 12,2017
Minithumbup
Rajib Miah
Sam Shah
By: 'David H'
Sep 12,2017
0 people found
this helpful
Nice change to work with a broker who actually cares. While Rajib was great dealing with finding me a flat, it was dealing with the issues after I moved in which counted. The bed was still there on checkin and the shower wasn't working. But within 10 mins of speaking to Sam, someone arrived to remove the bed and a plumber arrived to fix the shower. Excellent as I know future issues will be dealt with quickly...
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Comment on agent fees
Half cost of Foxtons where I rented last time
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By: Marc von Grundherr
Sep 22, 2017
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Hi David, thanks very much for your comments but even I am amazed we got a plumber to you within 10 minutes: that is good! Very glad to hear you are happy with the service that our Beaufort Park branch is providing. Good luck with your tenancy. Kind regards, Marc von Grundherr, Director ...
Sep 11,2017
Minithumbup
Sarah Edwards
Mark Wellington
By: 'Melanie Moore'
Sep 11,2017
1 people found
this helpful
I am incredibly GRATEFUL to Sarah and Mark and the whole team at Benham who have managed my property over the past 5 years. They have always been SO PROFESSIONAL and HELPFUL which gave me peace of mind as I live overseas. The accounts and maintenance departments have always dealt with any queries immediately too....
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N/A
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By: Marc von Grundherr
Sep 22, 2017
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Hi Mrs Moore, it was a pleasure to read your review and know that we are retaining your business because of the good letting and property management service we are giving you, thank you for taking the time to tell us. Best regards, Marc von Grundherr, Director ...
Jul 07,2017
Minithumbup
By: 'A Tenant'
Jul 07,2017
0 people found
this helpful
In general they're OK. There are some communication issues - it takes on average a week to arrange for things to be fixed. I suspect it's the same for landlords because some very silly decisions have been made in their name. For example, we had a certain item that kept breaking. The landlord kept replacing it with the same badly designed model over and over, probably losing quite a bit of money in the process. Obviously this was inconvenient for us too. However overall they're quite decent. The...
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Jul 06,2017
Minithumbdown
By: 'Gregory Davies'
Jul 06,2017
0 people found
this helpful
A disgusting property managment company who think mould is not considered an emergency and won't even contact our landlord. Not to mention the dirty bed sheets stuffed in the cupboard that we had to get rid of before cleaning the whole flat and moving in. This should have been sorted before we moved in! We are so disgusted!...
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Comment on agent fees
It doesn't add up. It really doesn't make any sense. What are they even doing in that office?
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Agent Fees

Admin & TDS Registration Fee: Β£180.00
Referencing Fee: Β£85.00
Last updated at 10:46 AM 26/05/2015 by Lisa-Jane Stratton

Complaints Procedure

We welcome feedback via email to the Manager of the Agency Branch.
Last updated at 10:46 AM 26/05/2015 by Lisa-Jane Stratton

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Beaufort Park
7 Heritage Avenue, London NW9 5FW
(27)
Canary Wharf
2nd Floor,Harbour Exchange 5, London E14 9GE
(23)
City
107 Fleet Street, London EC4A 2AB
(21)
show all branches (10)
Ealing
The Old Fire Station 4 Longfield Avenue, London W5 2UQ
(7)
Hampstead
51-53 Heath Street, London NW3 6UG
(22)
Hyde Park
32A Sussex PlaceHyde Park, London W2 2TH
(7)
Imperial Wharf
15 The Boulevard, London SW6 2UB
(17)
Kensington
5 Thackeray Street, London W8 5ET
(11)
Knightsbridge
285 Brompton Road, London SW3 2DY
(9)
Office 2
38 Highgate High Street, London N6 5JG
(7)


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