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Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property m Read full description...Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical borders a seamless experience for clients worldwide.
 
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Properties for rent
Oct 16,2017
Minithumbup
By: 'Clinton'
Oct 16,2017
0 people found
this helpful
This is absolutely significant to me to leave reviews. My tenancy agreement started on Tuesday the 13th of July and I was handed the keys from the letting agency on the 14th of July. So I am now commenting two months after it started to give an honest view on my experience for these two months. In the first days in the apartment , I received an introductory email from Kenneth Xu (MARLA), the property manger. In the email, Kenneth introduced himself telling me that I can refer to him whenever I...
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N/A
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Oct 16,2017
Minithumbup
By: 'D Bertrand'
Oct 16,2017
0 people found
this helpful
Very straightforward and friendly to deal with. Very quick to respond to questions and requests. Went out of their way to get everything arranged....
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Comment on agent fees
OK
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Oct 16,2017
Minithumbup
By: 'Monica M'
Oct 16,2017
0 people found
this helpful
Professional and courteous from start to finish. I'm never a huge fan of moving, but it ran smoothly. A pleasure to deal with....
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OK
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Oct 12,2017
Minithumbup
Simon Sobeh
By: 'Tyson'
Oct 12,2017
1 people found
this helpful
Simon was always there when I had questions and he tried very hard to help. He was always flexible when arranging times to view (and always with a smile), The whole process was stress free as Simon ensured constant communication between me and the landlord. I would highly recommend using Benham and Reeves Lettings to let your property - as a tenant I was impressed with their service...
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Comment on agent fees
Ok
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Oct 12,2017
Minithumbup
Mark Wellington
By: 'Benjamin'
Oct 12,2017
0 people found
this helpful
I've been very happy with the service received so far. I have lived in London a long time but have recently had to leave to another country for work so I have had to sort everything remotely. B and R have been super helpful and efficient in terms of getting me up to speed and sorting everything out. Being unable to be there, I have felt totally confident and assured with the whole process. Cannot complain. Very happy...
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Comment on agent fees
cheaper than others I have used
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Oct 09,2017
Minithumbup
Sam Shah
By: 'Benjamin Cohen'
Oct 09,2017
0 people found
this helpful
What a great job... I was concerned using an agent on site as I feared I would not be given a lot of choice but its quite the opposite as they were able to show me 10 flats and because it's all so close it only took 2 hours. Sam was very helpful and acted like a true gent. The one I chose was filthy when I viewed - no idea who the last pigs were who lived there but Sam assured me it would be clean when i moved in and he was true to his word as it was spotless. Great job, thanks, Sam....
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N/A
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By: Marc von Grundherr
Oct 10, 2017
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Hi Benjamin, thanks very much for your review. Glad we managed to find you the right apartment to rent at Beaufort Park and we sorted out your concerns before you moved in. Kind regards, Marc von Grundherr ...
Oct 06,2017
Minithumbup
By: 'DickieB'
Oct 06,2017
0 people found
this helpful
Fantastic service from start to finish - helped me choose the right property for the right price. Helpful and knowledgeable staff, definitely came across as the experts in London lettings....
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Comment on agent fees
OK
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By: Marc von Grundherr
Oct 10, 2017
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Thanks Richard, really good to hear that you were very satisfied with the service at our City branch, our staff have been with us many years so its good to hear they are passing on their knowledge as you would expect. Good luck in your new home. Kind regards, Marc von Grundherr, Director ...
Sep 26,2017
Minithumbup
Sam Shah
By: 'shabinsona'
Sep 26,2017
1 people found
this helpful
It is our pleasure to provide a review. Yet another fast, efficient and smooth tenancy agreement closed for us in 5 days. Very appreciative for a job well done to Mr Sam Shah and his team from Benham & Reeves at Beaufort Park. Always the best....
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Comment on agent fees
Ò€œCheap for such great and efficient serviceÒ€
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By: Marc von Grundherr
Oct 04, 2017
View all comments (1)
Thanks very much for this lovely feedback about Sam and the good service you received from our Beaufort Park lettings branch, we do appreciate you taking the time to do this and I will ensure your comments are passed on to the Colindale team. Many thanks, Marc von Grundherr, Director ...
Sep 26,2017
Minithumbup
Mark Wellington
Simon Sobeh
By: 'Dorathy Dora'
Sep 26,2017
0 people found
this helpful
I had a great experience dealing with Benham City office especially with Mark and Simon. But also Farhana who did the paperwork. They were all very kind and patient with me throughout the process, and made sure everything was right.It's a pleasure to rent through Benham and Reeves.Thank you very much...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Marc von Grundherr
Oct 04, 2017
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Hi Mrs Dora, thank you for taking the time to rate our service, our City lettings team will be very happy to hear this positive feedback about the service you received from them. Warm regards, Marc von Grundherr, Director ...
Sep 22,2017
Minithumbup
Ryan Goodwin
June
By: 'Richard'
Sep 22,2017
0 people found
this helpful
I went to the Kensington Branch office when we were in London in June and Ryan Goodwin viewed our premises the same day.  The photos taken were very excellent and published on Benham Reeves website the same day. There were immediate viewings and Yoshi, Manager, Japanese desk showed our unit to several Japanese clients. This led to 4 offers and we were delighted with all parties resourcefulness in concluding a tenancy.  We find all members of staff knowledgeable and very responsive to...
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Comment on agent fees
Good value
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By: Marc von Grundherr
Oct 04, 2017
View all comments (1)
Hi Richard, it was great to read your feedback and particularly as you mention the service our Japan desk have provided. I will be sure to pass your comments back to Yoshi and Ryan. Good to know you found our fees to be good value. Wishing you success with all your rental investments, we are here to help. Marc von Grundherr, Director ...
Sep 20,2017
Minithumbup
Mark Wellington
By: 'Benjamin'
Sep 20,2017
0 people found
this helpful
I've been very happy with the service received so far. I have lived in London a long time but have recently had to leave to another country for work so I have had to sort everything remotely. B and R have been super helpful and efficient in terms of getting me up to speed and sorting everything out. Being unable to be there, I have felt totally confident and assured with the whole process. Cannot complain. Very happy...
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Comment on agent fees
cheaper than others I have used
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By: Marc von Grundherr
Sep 22, 2017
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Thanks Joseph, our City team were really pleased to see your positive feedback. It was our pleasure to help you get to know London better and I wish you every success with your tenancy. Best regards, Marc von Grundherr, Director ...
Sep 19,2017
Minithumbup
Sam Shah
By: 'Joseph'
Sep 19,2017
1 people found
this helpful
I had a very rewarding experience with Sam and Benham and Reeves. Sam went out of his way to ensure I got my flat rented out within 24 hours. Anne was very helpful and super efficient. I highly recommend them and will definitely use them again....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Marc von Grundherr
Sep 19, 2017
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Hi Joseph, I'm glad we let your apartment at Beaufort Park so quickly and that you were very satisfied with the service you received from Sam and the team. Whilst we can't guarantee to let a property in 24hrs, we do manage this quite frequently such is the popularity of this property development! Thank you very much for taking the time to review us so positively. Kind regards, Marc von Grundherr, Director ...
Sep 19,2017
Minithumbup
Glen Neligan
By: 'Mark'
Sep 19,2017
0 people found
this helpful
Glen at Benham Reeves gave us expert advice and was extremely quick and efficient in finding suitable tenants for our property. This is the 4th time he has rented it and so quickly too! They organise repairs to be carried out by a number of contractors for new tenants to move in and manage my flat very well. We are satisfied and are sure this high standard will continue....
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N/A
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By: Marc von Grundherr
Sep 19, 2017
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Hi Mark, thanks very much for taking time to review the service you have received from our Imperial Wharf lettings team. Glad to hear we are finding you good tenants and that you find our property management service to a high standard, that's very good to hear. Thanks also for rating our fees as fair, we do try to be as competitive as we possibly can. Kind regards, Marc von Grundherr, Director ...
Sep 19,2017
Minithumbup
Sarah Edwards
Rosie Dimitrova
By: 'Theo James'
Sep 19,2017
0 people found
this helpful
I just moved to London from abroad, and cannot believe how complicated to let a flat in London. I don't know how I could cope if Sarah and Rosie had not help me so much. They are both very kind nice people and made this not so difficult. Thank you...
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N/A
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By: Marc von Grundherr
Sep 22, 2017
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Hi Theo, thanks very much for your feedback, it can be very daunting moving to London and I am glad our lettings team at Canary Wharf were able to guide you. Wishing you a successful tenancy. Best regards, Marc von Grundherr, Director ...
Sep 18,2017
Minithumbup
Mark Winship
By: 'Daniel'
Sep 18,2017
0 people found
this helpful
Mark is a professional, efficient and accommodating person. He combines this with being very friendly and willing to help. He was on top of everything for me and kept me updated at all times....
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Comment on agent fees
Fine
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By: Marc von Grundherr
Sep 18, 2017
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Hi Daniel, thanks for taking time to post feedback about the service you received from Mark at our Hampstead lettings branch, we'll ensure your comments are passed on to him. Glad to hear your expectations were met with efficiency and appropriate knowledge. Many thanks, Marc von Grundherr, Director ...
Sep 18,2017
Minithumbup
Rosie Dimitrova
By: 'Victorua'
Sep 18,2017
0 people found
this helpful
Very helpful agent - Sarah was always happy to conduct evening views and was so flexible to be sure we had made the right decision and selected the perfect place. Rosie handled the paperwork and was super efficient. Rosie was really prompt and proactive and as a company they are really trustworthy. They always check any issues are dealt with promptly and they are not pushy sales people which is really rare! Wouldn't hesitate to recommend....
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N/A
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By: Marc von Grundherr
Sep 18, 2017
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Hi Victoria, thank you very much for your kind review. Our Canary Wharf lettings staff are long-standing with the company and its good to hear from you that they are maintaining such good service levels. kind regards, Marc von Grundherr, Director ...
Sep 18,2017
Minithumbup
Sam Shah
By: 'Jerry'
Sep 18,2017
0 people found
this helpful
Sam was really a great help when we were looking for a flat. He helped us shortlist the best ones and arranged for viewings on a Saturday afternoon and a second viewing on Sunday as my partner was travelling a lot. The Admin was quick too....
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Comment on agent fees
Fair
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By: Marc von Grundherr
Sep 18, 2017
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Thanks Jerry, Sam has been managing our Beaufort Park lettings branch since it opened on-site at the development in 2010 and its great to hear he is maintaining the service standards you expect. I wish you a successful tenancy. Kind regards, Marc von Grundherr, Director ...
Sep 14,2017
Minithumbup
Lisa-Jane Stratton
By: 'Emmanuel'
Sep 14,2017
0 people found
this helpful
Lisa-Jane is one of a kind, maybe because she is American and brings US customer service to the process, I can tell you it made a huge difference. She explains everything clearly and literally cannot do enough…I even caught her on the day I moved in making the bed for me…. She's totally reliable and highly professional who does what she says. If you need the best agent in Knightsbridge and probably London, she is it...
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Comment on agent fees
Good
Was this helpful? Yes
By: Marc von Grundherr
Sep 18, 2017
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Thanks for leaving such lovely feedback about Lisa-Jane at our Knightsbridge lettings branch. Really glad to hear you appreciated the highly personalised professional service she provided and I wish you well with your tenancy. Best regards, Marc von Grundherr, Director ...
Sep 14,2017
Minithumbup
Jodie Venables
Anne Cam
By: 'Elliot'
Sep 14,2017
0 people found
this helpful
This is the first time I live in London far away from my home. It is so different from Azerbaijan but Jodie and Anne help me much. They show me beautiful homes and get me very good price and they explain all things to me. Now I so happy in my new home. Very nice people...
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Comment on agent fees
Not expensive
Was this helpful? Yes
By: Marc von Grundherr
Sep 18, 2017
View all comments (1)
Hi Elliot, thank you very much for your very positive feedback about the service you received from our Fulham lettings team. Thanks for rating our fees as not expensive as we do aim to be market competitive. I hope you will enjoy your new rental property at Imperial Wharf and have a happy tenancy. Best regards, Marc von Grundherr, Director ...
Sep 14,2017
Minithumbup
Ivan Hrissimov
By: 'Leumas'
Sep 14,2017
0 people found
this helpful
I have just moved to Highgate from New York, and initially found it very complicated to get a flat here. But when I found Ivan through a recommendation, the whole process became a lot easier. He certainly understands everything and explains it so I can understand. I am now both really happy with my new flat, but also that Ivan will be down the road to help if anything goes wrong....
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Comment on agent fees
Cost for admin and checking of the inventory are both definitely fair
Was this helpful? Yes
By: Marc von Grundherr
Sep 18, 2017
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Thanks Leumas, glad Ivan at our Highgate lettings branch was knowledgeable and able to help you understand the housing process here in the UK as we know it can be daunting for first-time tenants. I note that you have rated our fees as fair, we do aim to be highly competitive in the market. Wishing you a successful tenancy, kind regards, Marc von Grundherr, Director ...
Sep 14,2017
Minithumbup
Rahim
Sam Shah
By: 'Asha minu'
Sep 14,2017
1 people found
this helpful
I cannot thank these 2 guys enough for what they have done for us. I just moved in to my property and the flat was not cleanedl.. I was very disappointed at first. I called Sam and he explained the owner had said he would clean but had not so Sam promised me that he will send a cleaner out straight away... Infact Rahimturned up only 5 mins after I hung up followed by 3 cleaners 5 minutes later and within an hour the place was perfect. Excellent service, thank you...
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N/A
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By: Marc von Grundherr
Sep 18, 2017
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Thanks Asha, I'm grateful for the positive feedback you have given regarding the service our lettings team have provided. Having a lettings branch on-site at Beaufort Park means we can react quickly when needs arise and it is good to read that we sorted out your flat clean to your satisfaction. I wish you well with your tenancy. Kind regards, Marc von Grundherr, Director ...
Sep 13,2017
Minithumbup
Mark Winship
Marzia De Chiara
By: 'Happy in Hampstead'
Sep 13,2017
0 people found
this helpful
I'm happy to give a review as I have a few properties which I have been letting through the Hampstead branch of Benham Reeves for a number of years. While there are staff changes it is clear they have very good training as the service is always good..recently mark Winship did a good job finidng new tenants for my flat in gayton Road but the management under Marzia continues to be first rate. MArxia keeps me updated on all works and is always on top to ensure I only pay for necessary works. I w...
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By: Marc von Grundherr
Sep 18, 2017
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Thank you very much for this lovely review of our Hampstead lettings and property management team and the service you are receiving for your Hampstead rental property, its really good to hear that as a long-term client, we are consistently delivering the service you expect. It's very encouraging for our staff to see such reviews, thanks again. Marc von Grundherr, Director ...
Sep 13,2017
Minithumbup
Teresa khan
By: 'Greg Thomas'
Sep 13,2017
0 people found
this helpful
We are very happy with all the help we were given. Teresa services were really good...when I come back home after work to go through any questions, she is always very fast in responding and made the whole process really easy.I can say she is professional because this is a very hard job Thanks....
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Comment on agent fees
seems ok for London
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By: Marc von Grundherr
Sep 18, 2017
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Thanks for your review Greg, it's good to hear you got the guidance you needed regarding the admin relating to your Kensington tenancy and thank you for rating our fees as ok for London, we do aim to be very competitive in the market. All the best, Marc von Grundherr, Director ...
Sep 13,2017
Minithumbup
By: 'frank'
Sep 13,2017
0 people found
this helpful
Benham Reeves have been superb!!! The whole team are responsive, caring and professional, they are excellent to liaise with and highly conscientious. We will definitely recommend their company to others and can see why they were recommended by someone at work. Great work!......
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Comment on agent fees
fair
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By: Marc von Grundherr
Sep 18, 2017
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Hi Frank, thanks for the very positive remarks you've made regarding the service our Kensington lettings team provided you with. They will all be very encouraged to see this and we are grateful for recommending us for properties to rent in Kensington. Many thanks, Marc von Grundherr, Director ...
Sep 13,2017
Minithumbup
Rajib Miah
Sam Shah
By: 'Tom Wible'
Sep 13,2017
0 people found
this helpful
Rajib did a great job in finding us the flat - he was really helpful and responsive. Sam has been great to liaise with and was very helpful and friendly throughout the 2 years we lived in this flat. If there was ever a problem, it never took long to fix and he was also very understanding when I had issues with my flatmate. I'm sad to move but I'm sure that the next tenants will enjoy their stay in this flat as much as we all did. Thanks again Sam and Rajib!...
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Comment on agent fees
N/A
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By: Marc von Grundherr
Sep 18, 2017
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Thank you for your kind feedback Tom, we really appreciate it and wish you all the best for your next move. Kind regards, Marc von Grundherr, Director ...
Sep 13,2017
Minithumbup
Mia Voleh
By: 'davis'
Sep 13,2017
0 people found
this helpful
Benham Reeves have been superb!!! The whole team are responsive, caring and professional, they are excellent to liase with and highly conscientious. We will definitely recommend their company to others and can see why they were recommended by someone at work. Great Work!......
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Comment on agent fees
Fair
Was this helpful? Yes
By: Marc von Grundherr
Sep 19, 2017
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Thanks Davis, it is really nice to see you rating our Kensington lettings team and the service they provided to you as "superb", thank you very much for this encouraging feedback, much appreciated. Kind regards, Marc von Grundherr, Director ...
Sep 13,2017
Minithumbup
Sam Shah
By: 'Patrick'
Sep 13,2017
0 people found
this helpful
Just amazing, no jokes! We could not be happier with the care and attention from Sam and Anne in the Beaufort Park office. Their professional, yet friendly service and knowledge of the development helped us complete everything so quickly and amazingly being able to call Sam at 9pm to ask questions was amazing....
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Comment on agent fees
You get what you pay for. The fees which Benham and Reeves charge are reasonable, fair, and value for money from my perspectiveÒ€
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By: Marc von Grundherr
Sep 19, 2017
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Hi Patrick, so good to read your positive feedback here and thank you for rating our fees as reasonable, its really good to know that believe you have had "value for money". Will pass on your gratitude to Sam and the team. Kind regards, Marc von Grundherr, Director ...
Sep 12,2017
Minithumbup
Teresa khan
Mia Voleh
By: 'Johny Chuks'
Sep 12,2017
0 people found
this helpful
Top rating for this fantastic lady and this company âΓ‚β‚¬Γ‚β€œ Teresa is amazing! We moved properties from another agent and Teresa made it such a simple and hassle free process. I'd also like to say thank you to the fantastic agent, Mia, who dealt with our viewings, she was so helpful and patient while we made our choice....
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Comment on agent fees
lower than others I have previously used
Was this helpful? Yes
Sep 12,2017
Minithumbup
Mark Winship
By: 'Perry Erickson'
Sep 12,2017
0 people found
this helpful
We were really happy with the service we received from Mark in particular. He kept us up to date and informed with all matters. The whole process was simple and efficient from move in day to check out. We have rented several times in London usingdifferent letting agents including 2 in Hampstead which we would not use again, however this is not the case with Benham and ReevesâΓ‚β‚¬Γ‚β€œwe would happily recommend or use their services again. We experienced very few problems throughout the w...
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Comment on agent fees
Reasonable Γ’β‚¬β€œ in fact a positive bargain compared to others
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By: Marc von Grundherr
Sep 22, 2017
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Hi Perry, thank you for sharing your service experience here and for rating our service as efficient and our fees as reasonable. It is much appreciated by Mark at Hampstead and the management team. Kind regards, Marc von Grundherr, Director ...
Sep 12,2017
Minithumbup
Nick Hubbard
By: 'Lorna'
Sep 12,2017
0 people found
this helpful
My partner and I rented a one bed apartment in Dickens Yard. We had very specific requirements, all of which were met and the branch couldn't have been helpful. Nick went out of his way to ensure the flat was ready for our move in date and access to the property was made to our various contractors. Completely stress-free!...
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Comment on agent fees
Very competitive for the industry.
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Agent Fees

Admin & TDS Registration Fee: Β£180.00
Referencing Fee: Β£85.00
Last updated at 10:46 AM 26/05/2015 by Lisa-Jane Stratton

Complaints Procedure

We welcome feedback via email to the Manager of the Agency Branch.
Last updated at 10:46 AM 26/05/2015 by Lisa-Jane Stratton

Firm Widgets

My widgets

Beaufort Park
7 Heritage Avenue, London NW9 5FW
(29)
Canary Wharf
2nd Floor,Harbour Exchange 5, London E14 9GE
(23)
City
107 Fleet Street, London EC4A 2AB
(25)
show all branches (10)
Ealing
The Old Fire Station 4 Longfield Avenue, London W5 2UQ
(7)
Hampstead
51-53 Heath Street, London NW3 6UG
(22)
Hyde Park
32A Sussex PlaceHyde Park, London W2 2TH
(7)
Imperial Wharf
15 The Boulevard, London SW6 2UB
(17)
Kensington
5 Thackeray Street, London W8 5ET
(12)
Knightsbridge
285 Brompton Road, London SW3 2DY
(9)
Office 2
38 Highgate High Street, London N6 5JG
(7)


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