Benham and Reeves Residential Lettings
4.3/5, 162 reviews
83% recommended
93% lettings valuation accuracy
80% lettings fee satisfaction
Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical ... show more Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical borders a seamless experience for clients worldwide.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 93% 80% £300 £9,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
51 4 78 21 0 0 0 0 5 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Paid Premium Rates to be Treated like Squatters...”

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Sep 19,2019
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By: 'Maddi'
Sep 19,2019
0 people found
this helpful
I would like to preface this by stating that I have been renting for 10 years now with both agencies and direct landlords and have never had a company so involved in the minutiae of my existence. I lived in a B&R managed property for 2 ...
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“Worst agents ever...”

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Feb 11,2019
Minithumbdown
By: 'Darren'
Feb 11,2019
4 people found
this helpful
I had the misfortune to deal with Teresa, I say deal well it was all via email as the woman is too important to take phone calls from clients, the old woman lied through her teeth ( documented on email of course ... ) I am making official ...
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Comment on agent fees
Rip off merchants
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“TERRIBLE...”

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Jan 31,2019
Minithumbdown
By: 'Darren'
Jan 31,2019
3 people found
this helpful
Worst agents I have dealt with, two of their lettings staff lied to me, then wanted to keep two weeks deposit if I didn't pass checks or pulled out - spoke to director *and he was utterly rude and patronising - I am making an ...
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Comment on agent fees
AVOIDE ----EXTORTIONATE FEES - AVOID - AVOID
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“Slow, lazy and poor communication...”

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Jan 25,2019
Minithumbup
By: 'Anonymous'
Jan 25,2019
3 people found
this helpful
Frustrating experience. Chris Stockwell had no regard for client care and lacks communication skills. Normally not one to leave reviews....
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Comment on agent fees
Thank god I don't pay his fees, but unfortunate for the flat that does deal with them.
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“avoid this agent and the landlords they represent at all cost...”

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Dec 13,2018
Minithumbdown
By: 'tenant'
Dec 13,2018
4 people found
this helpful
Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took ...
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“AVOID!!!!!...”

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Oct 10,2018
Minithumbdown
By: 'Christine H.'
Oct 10,2018
7 people found
this helpful
AVOID!!! AVOID!! AVOID!!! This agency fraud us. We found an apartment in Notting Hill, transferred the deposit and the first month of rent. Two days before the moving in date the agent Sam called us and told us that the old tenant does not want ...
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“Friendly, patient and helping...”

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Jun 01,2018
Minithumbup
By: 'Frank wang'
Jun 01,2018
1 people found
this helpful
Sam showed us many property and given a lot advise and Suggestions, helped negotiate with landlord and respond very rapidly. Thanks to him and his colleagues, I find my desired home....
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Comment on agent fees
Good
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By: Marc von Grundherr
Jul 02, 2018
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Thanks Frank, good to hear your feedback of how happy you have been with the service from Sam and the team at our Beaufort Park branch. Having a branch on-site at the development means we mostly have more properties than other agents so don't hesitate to ask your friends to get in touch if they also need a property to rent in Colindale. Regards, Marc von Grundherr, Director ...

“Best real estate...”

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May 22,2018
Minithumbup
By: 'Rebecka'
May 22,2018
0 people found
this helpful
After being in contact with several other real estate agent we finally got contact with Di at Benham & Reeves. He is absolutely the best one out there and will make sure to find you the best place within your budget. Would recommend him to all ...
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Comment on agent fees
Good
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By: Marc von Grundherr
Jul 02, 2018
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Thanks Rebecka, we are glad you got the service you expected and that Di from our Hyde Park branch was able to assist you with your property search. Wish you all the best with your tenancy. Regards, Marc von Grundherr, Director ...

“Excellent service...”

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Apr 27,2018
Minithumbup
By: 'Arwa'
Apr 27,2018
0 people found
this helpful
Excellent service ( fast, easy and efficient). Very professional, helpful and friendly staff. I will definitely recommend Benham and Reeves for friends....
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Comment on agent fees
Acceptable
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By: Marc von Grundherr
May 15, 2018
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Thank you Arwa for taking the time to post feedback about our Beaufort Park branch and the service you received from our staff. We do appreciate you taking the time to do it as it really helps us improve our service and know where we are doing well. Kind regards, Marc von Grundherr, Director ...

“The service that I received was very professional, efficient and ......”

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Mar 05,2018
Minithumbup
By: 'Sari Huhta'
Mar 05,2018
0 people found
this helpful
The service that I received was very professional, efficient and friendly. The staff was easy to approach and kept me updated of the process from start to finish. I'm impressed of their customer service and attitude, it was excellent!...
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Comment on agent fees
Very reasonable fees, I was happy to pay for good service.
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By: Marc vonn Grundherr
Mar 08, 2018
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Thanks Sari, great to hear you received excellent service from our Beaufort Park lettings team, they were really encouraged by your feedback. We wish you a pleasant tenancy. Kind regards, Marc von Grundherr, Director ...

“I phoned Rahim on Friday morning and he was able ......”

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Mar 04,2018
Minithumbup
By: 'Hass'
Mar 04,2018
0 people found
this helpful
I phoned Rahim on Friday morning and he was able to arrange a viewing for later that afternoon. he was very professional and I can't recommend him enough. he made the process very easy and he sorted out the whole process very quickly....
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By: Marc von Grundherr
Mar 08, 2018
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Thanks Hass, really appreciate you taking the time to tell us about the service you had from Rahim at our Beaufort Park branch and that the process was smooth and easy for you. Best of luck with your tenancy. Kind regards, Marc von Grundherr, Director ...

“I especially would like to highlight that George at Brentford ......”

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Feb 19,2018
Minithumbup
By: 'Chuan'
Feb 19,2018
1 people found
this helpful
I especially would like to highlight that George at Brentford office is really nice, trustworthy, helpful and professional. He was trying so hard to get a correct tenant for me and he even worked during his annual leave to make sure that the new tenant's ...
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Comment on agent fees
it is very reasonable
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By: Marc von Grundherr
Feb 19, 2018
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Hi Chuan, thank you so much for your five star review of our Kew lettings branch. We are glad to hear that George exceeded your service expectations and he was delighted to read your remarks. We wish you a successful tenancy. Best regards, Marc von Grundherr ...

“Di did an excellent job in the handing over phase ......”

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Nov 27,2017
Minithumbup
By: 'Marc Long'
Nov 27,2017
0 people found
this helpful
Di did an excellent job in the handing over phase of our new apartment and in sourcing for a tenant. He kept us updated during the search for a tenant which is much appreciated by us. Di's commitment to his work and his high standard ...
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By: Marc von Grundherr
Feb 07, 2018
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Thanks Marc for your positive and helpful feedback. Di was only too happy to assist and we are glad you had the benefit of his wisdom and enthusiasm in equal measure. Best regards, Marc von Grundherr, Director ...

“I had the pleasure of having the services of Mark. ......”

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Nov 07,2017
Minithumbup
By: 'Jefferey'
Nov 07,2017
0 people found
this helpful
I had the pleasure of having the services of Mark. He was extremely professional in his workings with me and was relentless in finding me a home that fit my requirements. He was also a great communicator! All in all I was very impressed with ...
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Comment on agent fees
Seems fine
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By: Marc von Grundherr
Feb 07, 2018
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Thanks Jeffrey, Mark and the Hampstead lettings team were pleased to see your positive review. Its a pleasure to help and we hope your tenancy is progressing well. Kind regards, Marc von Grundherr, Director ...

“Great to deal with, we had been looking for a ......”

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Nov 02,2017
Minithumbup
By: 'Annie O’C'
Nov 02,2017
2 people found
this helpful
Great to deal with, we had been looking for a flat to rent and were becoming quite fed up as so many of the agents we dealt with wasted our time. It was a real pleasure to come across Nick Hubbard (and Henry) - they ...
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Comment on agent fees
OK
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By: Marc von Grundherr
Feb 07, 2018
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Thank you Annie. Our Ealing lettings team were pleased to see your positive review here. Thanks for your referrals, these have been followed up and I believe we already let a flat to one of your colleagues last month. Hope everyone is happy. Kind regards, Marc von Grundherr, Director ...

“Amazing is all i can say about teresa. since our ......”

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Oct 30,2017
Minithumbup
By: 'bernie'
Oct 30,2017
0 people found
this helpful
Amazing is all i can say about teresa. since our children came back to Malaysia, we have been leasing our flat in lexham gardens through benham and reeves kensington office and I can honestly say it has been such a great peace of mind to ...
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Comment on agent fees
good
Was this helpful? Yes
By: Marc von Grundherr
Feb 07, 2018
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Bernie, thank you very much for your kind feedback about Teresa, she is absolutely the back-bone of all that happens at our Kensington lettings branch. She is chuffed to read your words and we trust your tenancy is progressing well. Kind regards, Marc von Grundherr, Director ...

“Sam and Rajib have worked very hard for us over ......”

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Oct 30,2017
Minithumbup
By: 'Mel'
Oct 30,2017
0 people found
this helpful
Sam and Rajib have worked very hard for us over the last 5 years. I have been very impressed that for all of the time of our ownership we have not had a single day empty and the rent goes up every year. What a great ...
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Comment on agent fees
Bagus - good in malaysian!
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By: Marc von Grundherr
Feb 07, 2018
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Hi Madame Chen, thank you very much for your kind, positive feedback. We will soon be celebrating 10 years situated at Beaufort Park (in 2019) and we thank you for your continued business. Kind regards, Marc von Grundherr, Director ...

“I felt the need to leave this review as the ......”

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Oct 26,2017
Minithumbup
By: 'Lorena'
Oct 26,2017
0 people found
this helpful
I felt the need to leave this review as the service from English brokers is usually so poor, they are interested when you make an offer but after that leave you high and dry. Well this is absolutely not the case with Jomar who has ...
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Comment on agent fees
Fair for the excellent service - you definitely get what you pay for in London
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By: Marc von Grundherr
Feb 07, 2018
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Thanks Lorena, glad to see your positive review of our Canary Wharf lettings team. Hope you are enjoying your tenancy. Thanks again, Marc von Grundherr, Director ...

“Flat let before it was even on the market!The ......”

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Oct 19,2017
Minithumbup
By: 'Kuba'
Oct 19,2017
0 people found
this helpful
Flat let before it was even on the market! The agent viewed my flat before the renovation was finished and brought prospective tenants round the following weekend. They were all referenced and ready to move in as soon as the flat was ready only 3 weeks ...
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Comment on agent fees
good
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“It was a pleasure to work with Benham & Reeves Residential ......”

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Oct 19,2017
Minithumbup
By: 'Greg Davis'
Oct 19,2017
0 people found
this helpful
It was a pleasure to work with Benham & Reeves Residential Lettings. They made the whole process of finding our new home seamless. I can't commend them enough. Sam was always on hand to help us with everything we needed....
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Comment on agent fees
Fees are reasonable especially given the amount of effort the team put in
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“Based so very far away and living in Dubai, since ......”

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Oct 18,2017
Minithumbup
By: 'Margaret'
Oct 18,2017
0 people found
this helpful
Based so very far away and living in Dubai, since my husband passed away, I have found it a real struggle to be able to focus on looking after our properties in London and New York. My husband warned me to be very wary of ...
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Comment on agent fees
Good fees. Less than I pay in new york
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By: Marc von Grundherr
Feb 07, 2018
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Hi Margaret, it was very nice to read your feedback, I trust all your portfolio needs are being met and Glen has been very happy to assist you all the way. Thanks again, warm regards, Marc von Grundherr, Director ...

“The best service I ever used in London. Fast, reliable ......”

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Oct 18,2017
Minithumbup
By: 'Aaron'
Oct 18,2017
0 people found
this helpful
The best service I ever used in London. Fast, reliable and helpful staff. Easy to contact in case of any question....
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Comment on agent fees
OK
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“Really relaxed and no hassle local estate agent. Easy to ......”

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Oct 18,2017
Minithumbup
By: 'Misha'
Oct 18,2017
0 people found
this helpful
Really relaxed and no hassle local estate agent. Easy to get a hold of and a much cheaper way to market your property than the usual estate agents. I would recommend!...
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Comment on agent fees
much cheaper
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“This is absolutely significant to me to leave reviews. My ......”

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Oct 16,2017
Minithumbup
By: 'Clinton'
Oct 16,2017
1 people found
this helpful
This is absolutely significant to me to leave reviews. My tenancy agreement started on Tuesday the 13th of July and I was handed the keys from the letting agency on the 14th of July. So I am now commenting two months after it started to ...
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Comment on agent fees
N/A
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“Very straightforward and friendly to deal with. Very quick to ......”

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Oct 16,2017
Minithumbup
By: 'D Bertrand'
Oct 16,2017
0 people found
this helpful
Very straightforward and friendly to deal with. Very quick to respond to questions and requests. Went out of their way to get everything arranged....
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Comment on agent fees
OK
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By: Marc von Grundherr
Feb 07, 2018
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Thanks Ms Bertrand, very nice to read your positive feedback and hear how our Beaufort Park lettings team went the extra mile for you. I hope your tenancy is progressing well. Warm regards, Marc von Grundherr, Director ...

“Professional and courteous from start to finish. I'm never a ......”

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Oct 16,2017
Minithumbup
By: 'Monica M'
Oct 16,2017
0 people found
this helpful
Professional and courteous from start to finish. I'm never a huge fan of moving, but it ran smoothly. A pleasure to deal with....
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Comment on agent fees
OK
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“Excellent serviceI would recommend The Good Estate Agent as they ......”

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Oct 16,2017
Minithumbup
By: 'Nicholas'
Oct 16,2017
0 people found
this helpful
Excellent service I would recommend The Good Estate Agent as they found me a good tenant as soon as my property was empty...
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Comment on agent fees
OK
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“Simon was always there when I had questions and he ......”

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Oct 12,2017
Minithumbup
By: 'Tyson'
Oct 12,2017
1 people found
this helpful
Simon was always there when I had questions and he tried very hard to help. He was always flexible when arranging times to view (and always with a smile), The whole process was stress free as Simon ensured constant communication between me and the landlord. ...
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Comment on agent fees
Ok
Was this helpful? Yes
By: Marc von Grundherr
Oct 16, 2017
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Thanks for your review Tyson, Simon will be very happy to hear it. We get a lot of good feedback from our City landlords and tenants and we are glad to hear you will recommend us, that is very kind of you. Best regards, Marc von Grundherr, Director ...

“What a great job... I was concerned using an agent ......”

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Oct 09,2017
Minithumbup
By: 'Benjamin Cohen'
Oct 09,2017
0 people found
this helpful
What a great job... I was concerned using an agent on site as I feared I would not be given a lot of choice but its quite the opposite as they were able to show me 10 flats and because it's all so close it only ...
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Comment on agent fees
N/A
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By: Marc von Grundherr
Oct 10, 2017
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Hi Benjamin, thanks very much for your review. Glad we managed to find you the right apartment to rent at Beaufort Park and we sorted out your concerns before you moved in. Kind regards, Marc von Grundherr ...

“Fantastic service from start to finish - helped me choose ......”

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Oct 06,2017
Minithumbup
By: 'DickieB'
Oct 06,2017
0 people found
this helpful
Fantastic service from start to finish - helped me choose the right property for the right price. Helpful and knowledgeable staff, definitely came across as the experts in London lettings....
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Comment on agent fees
OK
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By: Marc von Grundherr
Oct 10, 2017
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Thanks Richard, really good to hear that you were very satisfied with the service at our City branch, our staff have been with us many years so its good to hear they are passing on their knowledge as you would expect. Good luck in your new home. Kind regards, Marc von Grundherr, Director ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Benham and Reeves Residential Lettings

Individual Branch Awards

London, W8

London, NW9

London, EC4A

London, SW6

London, NW3


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