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    Emma browell
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    Ben Charles (owner)
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    Rachel leonard
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Sep 26,2017
Minithumbup
Ben Charles (owner)
By: 'JH'
Sep 26,2017
0 people found
this helpful
I have rented my property with Ben Charles estate agents, Durham since August 2016 and would definitely recommend their service. They have an excellent team and all of the staff I have dealt with have been friendly, approachable, and efficient. All of the staff have been very responsive to emails and always provide regular email updates with payments, arrears, court work, viewings and any work required in the property. My flat has been let out 3x and each time the company have managed to find a ...
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Comment on agent fees
Average - similar to most other agents.
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Aug 29,2017
Minithumbup
By: 'NewDurhamLet'
Aug 29,2017
0 people found
this helpful
I have greatly appreciated bencharles' professional and friendly service. After an unfortunate escape of water halted plans to move into a selected rental less than two weeks before the move, bencharles worked to ensure that I would have a temporary place to stay while repairs (of several months duration) were conducted. The bencharles team helped facilitate as smooth a move up to Durham as possible under the circumstances. Ben, Emma, and Gill & the team members I have worked most closely wi...
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By: Ben waldram
Sep 25, 2017
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Thank you very much for your review. Can I also take the opportunity to thank you for your patience during what must have been a stressful period. I am very pleased that we were able to organise appropriate short term accommodation - We look forward to getting you moved into your 'newly refurbished' apartment in due course! Best wishes - Ben. ...
Aug 22,2017
Minithumbdown
By: 'Jen'
Aug 22,2017
0 people found
this helpful
Are reasonably efficient, however we were charged cleaning fees for dusting on leaving our rented property when we were advised when we arrived we only had to leave it as clean as what we found it. After looking at photos when we moved in and when we left the property, I am confident it was left cleaner. There was no professional cleaning work done for us before we moved in and given its state I am sure they will have charged the previous tenant for cleaning work. Interesting to see if we get a ...
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By: Ben Waldram
Sep 25, 2017
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Thank you very much for your review. I will make sure that the invoice for the cleaning conducted is forwarded. As discussed the light clean was required to remove dust which had accumulated during the period of your tenancy that the property was vacant. We were please to be able to accommodate your request to tidy the garden yourselves after the final inspection and hope that this was helpful in keeping the moving out costs to a minimum. Best wishes for the future. Ben. ...
Jul 25,2017
Minithumbup
Emma browell
Rachel leonard
By: 'Zara'
Jul 25,2017
0 people found
this helpful
Buying a new build house is always a stressful experience however Emma made this a much less stressful experience for us by keeping us fully informed. From the very beginning both Emma and Rachel have offered advice and have always been contactable and answered literally every single query we have had. I would highly recommend Ben Charles...
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By: Ben Waldram
Jul 26, 2017
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We got there in the end!! Congratulations on the completion of your dream home. Please do not hesitate to contact us if you need any further support or information. Best wishes for the future. ...
Jul 19,2017
Minithumbup
Emma browell
By: 'Pattison86'
Jul 19,2017
0 people found
this helpful
We recently sold our home through Ben Charles and couldn't have asked for a better service. Emma in particular was very friendly and professional and was always able to answer our questions and took the worry out of what could otherwise have been a very stressful experience. We would highly recommend Ben Charles to anyone looking to sell their home....
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Comment on agent fees
The fees were very reasonable in comparison to other local agents fees
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By: Ben Waldram
Jul 20, 2017
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Many thanks for your review of Ben Charles. Great to hear such positive comments. I will pass on your feedback to Emma and the team. ...
Jun 09,2017
Minithumbup
By: 'Thomas'
Jun 09,2017
0 people found
this helpful
Best Estate Agents that I have dealt with, really knowledgeable and helpful staff. answered all queries. Would definitely use again if needed...
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Comment on agent fees
good
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By: Ben
Jun 10, 2017
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Hi Thomas, Thank you very much for taking the time to review our business. I am delighted that your house sale went smoothly. We look forward to working with you again in the future. Best wishes. ...
Apr 14,2017
Minithumbup
By: 'Aly'
Apr 14,2017
0 people found
this helpful
Ben Charles sold my property and we found that the staff were lovely, very informative, friendly and helpful, would definitely recommend them. Always ready to help. Thank you...
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Comment on agent fees
very fare
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By: Ben
Apr 15, 2017
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Thank you very much for taking the time to review Ben Charles Ltd. Very best wishes for the future in your new home! ...
Apr 12,2017
Minithumbup
Rachel leonard
By: 'Anon'
Apr 12,2017
0 people found
this helpful
I want to thank everyone at Ben Charles for such a smooth stress free service. Everyone was so friendly and helpful. Rachael completed my mortgage and we felt completely safe in her hands we didn't have to do worry. Our house is all sorted now and wouldn't have done it without them. Thank you !!...
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Comment on agent fees
Good
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Feb 06,2017
Minithumbdown
By: 'Andy'
Feb 06,2017
2 people found
this helpful
My wife rang to try and book a viewing. After waiting for an hour for a call back she was then passed onto a gentleman who she said had the worst attitude with her. Couldn't be bothered attitude and made her feel like she was a hinderance to him. I wonder if people who trust this company to sell/let there houses know how there speaking to potential buyers/tenants.we will certainly be looking elsewhere...
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Sep 07,2016
Minithumbdown
Ben Charles (owner)
By: 'Anon'
Sep 07,2016
1 people found
this helpful
Just had this estate agent tell me that he is not prepared to let me view a house as I am not forthcoming with details about my dog. Have just told him my dog is a lab cross, medium build, house trained 4yr old...what the hell does he want.....? I'm a working professional who can more than afford to pay for this place yet Ben Charles (owner) took it upon himself to turn a potential tenant away. I hope the landlord is more than happy with their property standing empty at the behest of the estate...
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Jul 29,2015
Minithumbdown
By: 'anon'
Jul 29,2015
1 people found
this helpful
I had such a bad experience with this agency when i rented with them, unannounced visits, checks on the property before moving in were incorrect then inspections every few weeks, the owner of the property must have been paying them a fortune! really unprofessional attitude towards tennants once youve signed the contract.. just horrible...
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96 Claypath, Durham DH1 1RG
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Westwood Park London Road, Little Horkesley CO6 4BS
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