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    Katy Adams
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    Victoria Cooney
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    Lydia Adams
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    Thomas Youngs
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    Chloe Avery
Belhus Properties is an independent and passionate Estate Agency offering both Sales and Lettings with Property Management. At Belhus, we aim to put a smile on every client's face. Our service truly caters to the demands of a modern lifestyle as we work hard to find great homes and manage wonderful properties-quality homes our clients are proud to live in.

Based in Stanway, Colchester, we operate in and around Essex & Suffolk, dealing with the Letting and Sales of a variety of quality resid
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103 London Road
Stanway,Colchester
Essex
CO3 0NY
01206 332991

 
Website not available

Properties for sale
Properties for rent
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
I had reason to contact your office regarding suitable rental properties in the Colchester area. I am not from this area so I needed local information. I spoke to Chloe when I phoned your office. She was very helpful and very patient with me. She gave me the information that I needed. I will be moving to Colchester after Christmas and will definitely contact her again to find a property....
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Comment on agent fees
Good
Was this helpful? Yes
By: Katy
Dec 01, 2016
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Thank you for you comments, Chloe does her best to ensure we listen to our tenants needs in order to find them a property to suite their requirements as finding the right home is so very important. We look forward to speaking with you again.....
Nov 25,2016
Minithumbdown
By:
Nov 25,2016
1 people found
this helpful
Would not recommend this company to anyone awful service the staff in the office don't get back to you we mentioned things that needed fixing in the property that didn't get fixed. And on check out they charged us over £300 for painting and lIght bulbs. Even thought the house was in a state when we moved in (only chose the house as well needed to move quickly and had a dog). we redecorated some of the house ourselves over the two years of being there and never missed a payment they will ju...
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By: Katy Adams
Nov 29, 2016
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Elaine further to your review on Facebook (and numerous other review website portals), I have copied and pasted my initial response. Is there anything we can help you with as you have not been in touch when we offered to assist with your deposit return for this property while your landlord was not available. As you are aware we don't hold your security deposit and did not manage the rental property for your landlord. If we can assist in anyway please do not hesitate to contact us. Previous ....
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
Very friendly and helpful.professional,team player,customer focused,knowledgeable,very pleasant and smartly dressed etc etc. I think I've put everything you told me to put Victoria. Lol...
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Comment on agent fees
Bit steep
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By: Katy
Nov 29, 2016
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Many thanks for taking the time to give a review. I quite a agree Victoria is always very well presented and certainly knowledgeable in the property sector. We have compared our fees to other agents and keep them below average for our clients. We look forward to working with you in the future.....
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
I was very well looked after by Victoria and the staff. Victoria always kept me up to date and informed of what was happening and was very helpful whenever I had to call her. For personal reasons I had to terminate my lease early and she talked me through everything and helped me all the way. I would happily deal with her again as I found her very professional....
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Comment on agent fees
I thought the agents fees were on a par with everybody else.
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Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
Victoria has been polite and courteous at all times. Any queries were dealt with promptly and efficently. Her knowledge of procedures and house details and fees were excellent....
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Comment on agent fees
Average
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Since showing an interest in the property Victoria has helped me every step of the way. She has been very accommodating whilst maintaining a high professional standard of business. Most of all she has provided me with enough personal experience in her role to optimise the potential of the property/tenancy for me. She kept in communication with all parties to make sure everything had gone smoothly. Most of all I like how she was never too pushy changing the stereotype of the housing world for me....
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Comment on agent fees
Good
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Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Katy and the team gave an excellent service at the time of looking at rental properties. Most notably though the care beyond has been honestly exceptional, through a challenging situation through no fault of either party, Katy went above and beyond the call of duty to find a resolution and has been the most protoactive and communicative of any letting agent we have dealt with. I would highly recommend Belhus and would always contact them when seeking new property. It really is rare to find a le...
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Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
From the word go Victoria was polite, friendly , efficient and knowledgeable.. Her manner in showing me the property and explaining the process was impeccable. Upon learning that I was unavoidably detained she immediately came up with a solution .. since moving in I have had to contact her on several occasions each time met with courteous, friendly efficiency , never made to feel a nuisance. As a person who has spent most of his career dealing with staff and having written customer care progra...
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Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
I have been a customer of Belhus for the past 4 and a half years, on a recommendation from a local property developer with whom I was dealing at the time. As a small family run business their staff have to be multi talented in all areas of the letting and sales business. Lately they have been joined by Victoria Cooney who for the last few weeks has been overseeing the rental of our 3 properties around Colchester. Victoria is always timeous with a capital T ,helpful and astute to the needs and r...
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Comment on agent fees
Excellent
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Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
I've been working with the team for a number of years . Victoria looks after my future projects and existing projects without me having to get involved it's that easy.. Throughout the company everybody is polite and on point You're never have to stress again about being a landlord Thanks Victoria...
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Comment on agent fees
Good
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Sep 27,2016
Minithumbdown
By:
Sep 27,2016
0 people found
this helpful
ABSOLUTELY APPALLING – Do not use this agent for anything!! I had lived in a flat for 2 years and had nothing but bad service from them from the start. They never returned my calls if there was an issue with anything, they entered my property on TWO separate occasions without letting me know or gaining permission, when I questioned them about this I had no apology they just blamed each other in the office. The only time I would ever get a prompt reply from anyone is when I threated to go t...
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Comment on agent fees
Bad
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Sep 17,2016
Minithumbdown
By:
Sep 17,2016
0 people found
this helpful
If I could give this company less that 1 star I would. We have suffered terrible customer care from Belhus from the start. Abysmal fees in the first place, including the fact that we have to sign a 1 year tenancy agreement each year, with no offer of a rolling contract. This is so that they can charge £85 each year to renew your contract for "admin fees" - i.e. changing literally 1 number out of a date. So 01/01/2015 to 01/01/2016 - is costing £85. The customer servic...
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Comment on agent fees
Bad, terrible, high fees.
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Jul 26,2016
Minithumbdown
By:
Jul 26,2016
1 people found
this helpful
Please be aware of this company. Very little care was taken when assessing the property at check in. Pictures were taken so that could be used for our benefit as well as theirs for check out (so we'd know what to look out for). When asked for the pictures to be sent over, we got told there are no such pictures. Supposedly an external company conducted the check out( we were not present) and took pictures of stuff never even looked at during the check in. They will try to take as much money from ...
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Comment on agent fees
High fees and extremely high deposits
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Jul 01,2016
Minithumbdown
By:
Jul 01,2016
1 people found
this helpful
Abysmal customer service. If you are a tenant and something breaks in your house... BEWARE! It will not get fixed for months. All the reviews on Facebook are fake, all family members, employees (or partners of employees) in an effort to get their ratings up. Katy herself is rude and uncaring towards tenants. Most of the landlords she looks after are family friends and therefore saving them any money is the only way forward. The house we rented was left in a state by the previous tenant, all of w...
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What agent could do to change your mind?
Fees are the standard rates for Colchester. Don't waste your money here
Comment on agent fees
Fees are the standard rates for Colchester. Don't waste your money here
Was this helpful? Yes
Areas covered
  • CO3
  • CO6
  • IP1
  • Colchester
  • CO1
  • CO7
  • IP2
  • CO2
  • IP3
  • CO4
  • IP4
  • CO5
  • CO11

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Agent Fees

No fees set.
Last updated at 11:46 AM 18/11/2016 by Katy Adams

Complaints Procedure

No procedure set.
Last updated at 11:46 AM 18/11/2016 by Katy Adams

Awards won by Belhus Properties

Individual Branch Awards

Katy Adams - upload your photo Katy Adams
2 reviews

About Katy No description set View full profile
Victoria Cooney - upload your photo Victoria Cooney
8 reviews

About Victoria No description set View full profile
Lydia Adams - no image available Lydia Adams
Sales & Marketing Director
0 reviews

About Lydia No description set View full profile
Thomas Youngs - no image available Thomas Youngs
Property Consultant
0 reviews

About Thomas No description set View full profile
Chloe Avery - no image available Chloe Avery
Property Administrator
1 reviews

About Chloe No description set View full profile


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