Bective Leslie Marsh
2.2/5, 24 reviews
33% recommended
75% sales valuation accuracy
60% sales fee satisfaction
0% lettings valuation accuracy
25% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 60% £950,000 £1,500,000
Lettings 0% 25% £600 £3,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 2 7 2 1 3 0 1 8
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“In these hard times , they have written to th......”

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Jul 03,2020
Minithumbdown
By: 'Mitchell Walters'
Jul 03,2020
1 people found
this helpful
In these hard times , they have written to their suppliers that they want 25% of any invoices raised to them for services, totally outrageous and damn greedy , they wi probably rip off the landlords too!...
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Was this helpful? Yes

“Rude and Unhelpful...”

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Jun 17,2020
Minithumbdown
By: 'Greta Sani'
Jun 17,2020
0 people found
this helpful
I'm being kind when I say the agent I spoke to must really hate his job. When making an enquiry on a property he was un-responsive, un-helpful, rude "...how am I supposed to know that!" - when asked if there had being many extensions on ...
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Was this helpful? Yes

“Amazing service from Fiona...”

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Dec 03,2019
Minithumbup
By: 'S Bent & K Rowsthorne'
Dec 03,2019
0 people found
this helpful
Fiona was a breathe of fresh air to deal with. An agent who actually does have local knowledge. Throughout the process I felt reassured that I was in good hands. Would definitely recommend fiona if you are thinking of letting out your property....
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“In our 9 years of renting property in London trying to ......”

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Nov 25,2019
Minithumbdown
By: 'George Antonopoulos'
Nov 25,2019
1 people found
this helpful
In our 9 years of renting property in London trying to sign an agreement with Bective Leslie Marsh has by far been the worse. After making a generous offer and changing it three times in order to meet the landlords extensive requirements (long term only, breakable ...
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Was this helpful? Yes
By: Fiona Mongey, Lettings Director
Nov 25, 2019
View all comments (1)
Dear George I am very sympathetic for the position you find yourself in. I feel it is important to put forward the full picture. As you are aware, there were multiple offers on the property when you initially offered hence the various negotiations in getting your offer agreed subject to contract and references. Once you had put down a deposit the property was withdrawn from the market immediately and there have been no viewings since. One of the potential tenants that had seen the propert ...

“I hadn't really heard of Bective before findi......”

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Nov 25,2019
Minithumbup
By: 'Sue Yoshitaka'
Nov 25,2019
0 people found
this helpful
I hadn't really heard of Bective before finding my current place, but they were incredibly helpful with our property search. They were prompt with getting back to me and made it super easy for me and my partner to find the best place for us. ...
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Was this helpful? Yes

“Poor unresponsive customer service only to fi......”

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Nov 13,2019
Minithumbdown
By: 'Tammy'
Nov 13,2019
1 people found
this helpful
Poor unresponsive customer service only to finally respond with a simple email (no apologies btw) after contacting them via all possible channels, email, telephone and online chat, except for the traditional snail mail. I'm not usually bothered with writing reviews but wow what annoyed me ...
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Was this helpful? Yes

“ONE STAR IS WAY TOO MUCH...”

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Oct 04,2019
Minithumbdown
By: 'FELICITY HAWKINS'
Oct 04,2019
2 people found
this helpful
ONE STAR IS WAY TOO MUCH PLEASE DO NOT DEAL WITH THIS COMPANY. They have wrecked my home, destroyed my spirit and trashed my faith in people. They don't listen. They are smug, self satisfied, unhelpful, pompous, righteous, destructive, discourteous and dismissive. They give agents ...
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Was this helpful? Yes
By: Mr and Mrs Chandroth
Oct 17, 2019
View all comments (7)
Hi Peter, We are the tenants in the flat above Felicity’s. Completely understand your point that your agency is paid just to manage our flat but you are stretching the truth when you say repairs have been done to a good enough standard .. your agency took five days to address a leak that was going through electrical fittings.. advice from the fire brigade about the risk of a fire was dismissed.. and oh! Earlier this year we found a live electricity line under the other leaking bath tub ... BL ...

“I have bought and sold several properties in the Borough of Kensington & Chelsea with the assistance of Andrew & Benson, they are fantastic!...”

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Jun 12,2019
Minithumbup
By: 'Anneke D’Arcy'
Jun 12,2019
1 people found
this helpful
Highly recommend Andrew and Benson to do business with, thank you for all your efficiency and assistance in selling & buying of my properties in Chelsea & Kensington. Anneke D'Arcy...
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Comment on agent fees
Good
Was this helpful? Yes

“Helpful - Great Knowledge of North London...”

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Mar 26,2019
Minithumbup
By: 'Jade'
Mar 26,2019
0 people found
this helpful
I recently bought and sold through Bective in W10. My agent really did his best to find us our dream home and get our property sold. They were all friendly and helpful in the office and always managed to pick up the phone when I ...
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Comment on agent fees
I was happy wo pay the fees as the service was brilliant
Was this helpful? Yes

“I was surprised to read some of the bad reviews ......”

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Oct 10,2018
Minithumbup
By: 'Andrew'
Oct 10,2018
0 people found
this helpful
I was surprised to read some of the bad reviews on here, I have used countless agents for both buying and selling and couldn't be happier with the service Bective provided. I don't usually write reviews but I have used their Notting Hill and Ladbroke ...
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Comment on agent fees
They are good, the standard fee which i'm happy to pay
Was this helpful? Yes

“These guys have no idea...”

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Jul 09,2018
Minithumbdown
By: 'Peter'
Jul 09,2018
2 people found
this helpful
These guys are absolute jokers, and have no idea about selling a property. I have sold a number of properties over the years and used different real estate agents. My recent experience with Bective Leslie Marsh (Notting Hill office), has been absolutely disgraceful. It is ...
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Comment on agent fees
Fees! Haha. They would have to sell a property to get fees.
Was this helpful? Yes
By: Peter
Jul 11, 2018
View all comments (2)
Peter, this is a true statement of our experience with your agency. You need to do some house cleaning! The flat is in 61-69 Chepstow Place. Real listing. Real failure of any sort of 'service'. ...

“Incommunicado...”

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Jun 28,2018
Minithumbup
By: 'Dissatified'
Jun 28,2018
2 people found
this helpful
This was my second attempt working with this agency but with equally disappointing experiences that barely went beyond initial discussions. Absolutely no requirements that I shared (location etc) was acknowledged and I was bombarded with options that were not even close to what I was ...
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Comment on agent fees
We didn't even get to this stage unfortunately
Was this helpful? Yes

“Very Happy Customer...”

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Apr 18,2018
Minithumbup
By: 'Jane'
Apr 18,2018
0 people found
this helpful
I have sold 11 properties in total with Bective Leslie Marsh and I couldn't be happier with the service and expertise throughout the process every time!...
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Comment on agent fees
Good
Was this helpful? Yes

“My partner and I were shocked at how unprofessional our ......”

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Jan 17,2018
Minithumbdown
By: 'Tenant'
Jan 17,2018
3 people found
this helpful
My partner and I were shocked at how unprofessional our experience with BLM was. The communication was terrible often going months without hearing back from agents. Many times we rang to find out why no one was getting back to us and was told again ...
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“Sylvie N whom we had to deal with to get ......”

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Oct 13,2017
Minithumbdown
By: 'ReallyPOffTenant'
Oct 13,2017
1 people found
this helpful
Sylvie N whom we had to deal with to get our security deposit back was very UNhelpful, condescending, passive-agressive, irresponsible and unapologetic for her behaviour. We moved out of our property beginning of September and as of mid-October still have not received our money back. ...
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Comment on agent fees
Bad, actually horrible
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“This organisation optimises the poor reputation of London based estate ......”

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Sep 09,2017
Minithumbdown
By: 'Mr Disgruntled'
Sep 09,2017
0 people found
this helpful
This organisation optimises the poor reputation of London based estate agencies through their malicious attempts to get as much money from their clients as possible, whilst unapologetically avoiding accountability and responsibility as much as they can. At the beginning, during property viewings, I was lied ...
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Was this helpful? Yes
By: Bective Leslie Marsh
Sep 14, 2017
View all comments (1)
We are very sorry to hear that you are unhappy with how your recent move went. Bective Leslie Marsh takes great pride in offering an extremely professional service to all our clients and customers and have a very high percentage of repeat business. We have looked in to the issue's raised in your review and would like to address them for you. As you know the property was offered on a furnished basis, you willingly put forward an offer that was in excess of the asking price, you offered more t ...

“From the very beginning this agency (and in particular Tom) ......”

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Aug 10,2015
Minithumbdown
By: 'Bjorn'
Aug 10,2015
3 people found
this helpful
From the very beginning this agency (and in particular Tom) acted with a mixture of incompetence and malice. He attempted to get us to sign a nonstandard 24 month contract with a 15 month break clause saying it was the only thing the landlord would accept. The ...
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What agent could do to change your mind?
Will not refund fees. Payed a holding deposit without agreeing to terms of conditions as noted on offer form.
Attached Filesnbsp;
Comment on agent fees
Will not refund fees. Payed a holding deposit without agreeing to terms of conditions as noted on offer form.
Was this helpful? Yes
By: BLM
Aug 14, 2015
View all comments (1)
This company did everything by the book with courtesy and tried to help in what was a difficult situation with an inexperienced tenant. We have explained this and it has been fully acknowledged, and are pleased that the misunderstanding has been now rectified. ...

“Be very cautious with this agency. They were very friendly ......”

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Jun 06,2014
Minithumbdown
By: 'RobertBas'
Jun 06,2014
3 people found
this helpful
Be very cautious with this agency. They were very friendly at first, but then they charged an unauthorised amount from my card and now they will not respond to phone calls or emails. They have given me the run-around from the point that they took ...
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“Very unpleasant on the telephone, Anna was almost insulted that ......”

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Jul 12,2012
Minithumbdown
By: 'Anon'
Jul 12,2012
1 people found
this helpful
Very unpleasant on the telephone, Anna was almost insulted that I wanted to view one of her properties. Rude and unhelpful and will not be calling again....
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What agent could do to change your mind?
Telephone manner training.
Attached Filesnbsp;
Was this helpful? Yes
By: Bective MD
Sep 21, 2012
View all comments (1)
I am not sure you have the right agent as we do not have an Anna working in this branch. All our staff are polite and above all knowledgeable and experienced. ...

“It all started very well with BLM when they wanted ......”

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Mar 07,2012
Minithumbdown
By: 'Rachael'
Mar 07,2012
2 people found
this helpful
It all started very well with BLM when they wanted our deposit and first months rent paid but in the end when the giving was reversed it all went downhill over a long month and a half period. We had to chase both landlord and ...
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What agent could do to change your mind?
Provided better feedback re deposit.
Attached Filesnbsp;
Was this helpful? Yes
By: BLM
Mar 14, 2012
View all comments (1)
We have a great deal of sympathy with some of our tenants when it comes to deposit release. The fact is that, as the agent, we cannot release the deposit until both parties agree on costs and dilapidations and this often takes much longer than is desirable. This is the law and we have to work within it, however we make every effort to act as expediently as possible. - BLM ...

“I would strongly advice NOT to deal with these estate ......”

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Feb 21,2011
Minithumbdown
By: 'Chris'
Feb 21,2011
3 people found
this helpful
I would strongly advice NOT to deal with these estate agents for property buying. They forced me to make an offer at an asking price by saying that somebody else had just done so. In reality this was not true and all they were trying ...
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“They are so inefficient; act as if they are perpetually ......”

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May 08,2010
Minithumbdown
By: 'unhappytenant'
May 08,2010
5 people found
this helpful
They are so inefficient; act as if they are perpetually bored to do their management job and use a contracting firm to do all property works who appears to only employ people who cannot speak English nor fix/check things. It took this agency (Capital ...
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“I found their service appauling, after having found a flat ......”

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Aug 19,2009
Minithumbdown
By: 'Jim'
Aug 19,2009
3 people found
this helpful
I found their service appauling, after having found a flat we liked in Notting Hill. I and a couple of friends paid the holding deposit, following this we provided references (We all have good stable jobs) and bank reports that came back well. The agents ...
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“My agent was professional and attentive at all times. He ......”

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Jun 11,2009
Minithumbup
By: 'Claudie'
Jun 11,2009
1 people found
this helpful
My agent was professional and attentive at all times. He made a stressful process easy. They are the only agent to use in Notting Hill....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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