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Beals Independent Estate Agents and Surveyors are a well established local firm founded in 1995 with a dedicated business plan aimed at providing an unrivalled level of service over a wide range of pr Read full description...Beals Independent Estate Agents and Surveyors are a well established local firm founded in 1995 with a dedicated business plan aimed at providing an unrivalled level of service over a wide range of property transactions.
 
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Properties for sale
Properties for rent
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Beals have been outright ignoring all my correspondence about returning my deposit for nearly 3 months. When I asked for the details of the deposit protection company they still didn't reply and instead contacted the deposit company to cancel my protection. Nothing like acceptable....
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Comment on agent fees
Most expensive I've paid in a decade of renting and things hidden in the small print.
Was this helpful? Yes
Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
Darrell was fantastic when he helped us sell 2 properties and buy just 1 A complete Star ! Totally professional and a great guy ta boot !...
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Comment on agent fees
Fees ok
Was this helpful? Yes
Aug 17,2016
Minithumbdown
By:
Aug 17,2016
0 people found
this helpful
I wanted to write to you to let you know what a wonderful experience dealing with your team has been. In particular Josh has been a real pleasure to deal with....
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What agent could do to change your mind?
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Jun 21,2016
Minithumbdown
By:
Jun 21,2016
0 people found
this helpful
Got quoted �250 per person for reference and inventory �120. Yet on website it states �150 PP for reference and �60 for inventory. We all know how much it actually costs for a reference. �1090 in fees besides rent/deposit etc to move in is an absolute joke! One does not have mug written on ones head! Very poor in my eyes....
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What agent could do to change your mind?
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Apr 06,2016
Minithumbup
By:
Apr 06,2016
0 people found
this helpful
Purchased my flat through Beal's and used their letting department to source me a tenant and manage the property. Found me a tenant very quickly and have had no issues. Dan and Oliver kept me updated from start to finish, great customer service. Have recommended to friends and family....
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Comment on agent fees
I had spoken with a number of agencies and felt the fees were very reasonable. Cheaper then other agents locally
Was this helpful? Yes
Apr 01,2016
Minithumbdown
By:
Apr 01,2016
1 people found
this helpful
My advice would be to steer well clear of Beals! They will charge fees for everything and do very little. They never return your calls and I have been trying to get my deposit back for ages and I am now going through the dispute service to get it back. I left the property in better condition than when I started renting it 5 years ago, said they would clean it before I moved in and never did, found out they had charged the previous tenant for it but didn't do it. If you have any maintenance issue...
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What agent could do to change your mind?
Very bad
Comment on agent fees
Very bad
Was this helpful? Yes
Mar 18,2016
Minithumbdown
By:
Mar 18,2016
0 people found
this helpful
I made an offer on a property marketed by beaks, apparently I was the highest bidder and had a mortgage in principle. I was turned down by beals as I wasn't on their preferred customer list. I wonder if the vendor knew beals took an offer for less....
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What agent could do to change your mind?
Bad.
Comment on agent fees
Bad.
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
Darryl attended the property for sale and I also had one other agent visit that evening. Darryl listened more and filled me with more confidence, so I selected Beals. The next evening, Darryl showed a prospective buyer around and received an offer, which we accepted. Good choice !! The journey to completion was looked after by Liz. She was very attentive and was the go between for all involved parties. Liz would always update us whenever she could and no question was left unanswered. She was ava...
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Comment on agent fees
Beals matched a lower fee from another agent, so we had all we could want.
Was this helpful? Yes
Feb 27,2016
Minithumbup
By:
Feb 27,2016
0 people found
this helpful
They say that buying a house is stressful? But i would say the worst part of the process is the uncertainty and not being kept up to date and informed. How ever, Liz Parsons was the only person from start to finish who kept her word, Answers calls, always called me back, Emailed back, Kept me updated and didnt lie to me through out the entire process. On top of that she does her job perfectly with a jolly happy domineer witch is a breath of fresh air in this buying a house process. Thank You so ...
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Was this helpful? Yes
Feb 19,2016
Minithumbdown
By:
Feb 19,2016
1 people found
this helpful
The most unprofessional, disgusting level of service imaginable! I rented a place in North end, the boiler didn't work from day one, the shower was broken, the toilet leaked on the balcony and had been leaking for months which turned to green sludge. This was still there on moving in day. The carpet had fleas and there was mould throughout the flat. I had no electric key for the pay and go meter and Matthew rudd didn't even know who provided the electric. I was left with all these problems to so...
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What agent could do to change your mind?
Fees are made up as they go along, Will try and add fees for anything they fancy.
Comment on agent fees
Fees are made up as they go along, Will try and add fees for anything they fancy.
Was this helpful? Yes
Jan 22,2016
Minithumbup
By:
Jan 22,2016
0 people found
this helpful
I had been renting through Beals (Southsea) for nearly 2 1/2 years, and overall the whole team in Southsea are brilliant.. I couldn't fault anyone of them. The team at their head office are all so helpful too.. Just an all round great Eastate agents.. *****highly recommended indeed Real professional team, yet so friendly and approachable I shall use Beals when it comes to buying a property, as I couldn't fault them in any way Brilliant...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 02,2015
Minithumbdown
By:
Nov 02,2015
0 people found
this helpful
I'm renting a house from this agent since first day we found that there is a lot of essues in the property starting from the front door broken the old equipment like shower boiler cooker .... Of course when we sow the house I didn't tray this if they working properly or not . Add to this they send me an envantory which is full of staff need to go to the bin not to stay as part of furniture ( I'm renting unfurnished house ) but still cause the landlady was too lazy she left all her rubbish insi...
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What agent could do to change your mind?
Simply they suppose to check every thing before they gave me the keys , the door very easy to find out that the whole lock need to be change the obliged me to use the window in staid for 2 days I leave my house open, check the oven extremely old and I can't use it no way to control the trmperature , the boiled very old the electrician as soon as he sow it he said this need to be changed, toilet door spent close no privacy , shower gives hot water 5 mn then 2 mn cold water they need to make sure that when someone asked for unfurnished house means no broken chairs left no bathroom dirty carpets no Broken Hoover left I wanted find imply space to put my furniture....
Comment on agent fees
They got enough money from me to do them job but they didn't
Was this helpful? Yes
Nov 02,2015
Minithumbup
By:
Nov 02,2015
0 people found
this helpful
My boyfriend and I are first time buyers and knowing where we wanted to live was easy - it was just trying to find the best house. We popped into Beals in Waterlooville and got set up for any notifications on new houses on the market - then our house popped up! Matt phoned us to tell us about it and that we'd need to act fast to get a viewing, we saw it that weekend and were the first ones to see it and put down an offer the Monday! It all was a massive world wind of excitement. We have had some...
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Was this helpful? Yes
Oct 23,2015
Minithumbup
By:
Oct 23,2015
0 people found
this helpful
I will always be grateful to Sean, Lucy and the Beals team for helping me to sell my flat. My first estate agent hadn't mentioned the short lease as an issue and after one week has run out of viewers. I went to see Beals to see if they could promote my property to investors and within an hour I was talking to Sean. He bluntly but accurately told me that without a lease extension all my hard work to get the flat ready for sale made no odds - it would be hard to sell. He also said he would take it...
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Was this helpful? Yes
Oct 22,2015
Minithumbup
By:
Oct 22,2015
0 people found
this helpful
I asked Beals if I could have a look at a flat or a studio flat, that I wanted to rent. Previous letting agents had showed me round awful properties. Matt Rudd told me about a lovely studio flat in Portsmouth in a nice location, which was important to me, as I live on my own. The flat was perfect and I have been here a month already and love it. I found Beals in North End, Portsmouth to not only be friendly and helpful, but also very professional. They kept me informed of what I had to do to ren...
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Was this helpful? Yes
Oct 16,2015
Minithumbup
By:
Oct 16,2015
0 people found
this helpful
The lettings team at Beals in Waterlooville have been excellent. My and wife and I were accidental landlords, following a breakdown in our sale. They have been extremely helpful finding a tenant very quickly....
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Comment on agent fees
The fees were very competitive, much better than for previous rental
Was this helpful? Yes
Oct 14,2015
Minithumbdown
By:
Oct 14,2015
1 people found
this helpful
I was extremely disappointed in the service I received (or not) from Beals at Hedge End. I had telephoned twice on the Monday and spoke to Barry (who was very polite and assured me had passed my telephone messages onto Lettings and they would call me back.) I then sent an online request for a call back from Lettings and had still not received acknowledgment. I rang the Office again on the Tuesday and spoke with Adrian to which he advised one of the properties was Let. I advised I would go bac...
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What agent could do to change your mind?
1) Return Customer calls 2) Learn how to treat customers in a respectful way 3) Telephone etiquette 4) Be polite 5) Never hang up the phone on a Customer
Was this helpful? Yes
Sep 19,2015
Minithumbdown
By:
Sep 19,2015
3 people found
this helpful
We viewed a property that needed cleaning and maintenance and were assured that everything would be perfect for when we moved in including some specific details such as kitchen cabinet doors, carpet shampooing and repainting of an exterior door. We arrived ready to move in with a lorry load of furniture and discovered no cleaning had taken place, there was rubbish on the kitchen floor, cabinet doors missing and mould in the bathroom. We informed Beals immediately and were told that it was basica...
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What agent could do to change your mind?
Totally invented fees not based on any reality and far in excess of what we had paid with other agents
Comment on agent fees
Totally invented fees not based on any reality and far in excess of what we had paid with other agents
Was this helpful? Yes
Sep 12,2015
Minithumbup
By:
Sep 12,2015
0 people found
this helpful
Hi, Just signed a tenancy agreement for a property tru Beals. From Beals I have been in contact with Matthew Rudd and Mark. Matt was very helpfull with the papers and with all informations....
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Was this helpful? Yes
Aug 27,2015
Minithumbup
By:
Aug 27,2015
0 people found
this helpful
The viewings were all,organised for the same day and were escorted, this made things efficient. We turned up ' on spec' for a second viewing of one property on a Sunday and the member of staff on the office and Jamie went out of their way to arrange a viewing with the vendor. The viewing was arranged and because of this we made an offer on the property that was accepted....
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Was this helpful? Yes
Aug 25,2015
Minithumbup
By:
Aug 25,2015
0 people found
this helpful
Beals Gosport / Dominic and Sam had our property for two days and managed to arrange an open hour for potential tenants to have a look round on Saturday morning. Saturday afternoon we had a tenant. From the moment Dominic introduced himself, to the moment my wife and I signed the contract we found he and Sam to be superb on all levels. My wife and I want to say a massive THANK YOU to Dominic and Sam - you are 'simply the BEST' Thank you very much...
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Comment on agent fees
Fitted in just right regarding our budget.
Was this helpful? Yes
Aug 24,2015
Minithumbdown
By:
Aug 24,2015
0 people found
this helpful
I recently left a property that was linked with Beals in Eastleigh. From the start I had issues with getting the paperwork or inventory agreed upon and it was given to me a month late. Throughout the year a continuous change in staff made it impossible to maintain who to contact when required. Upon leaving I was not given 24 hours notice prior to people viewing the property and had to call myself to ask why this was not the case. Finally when I left the deposit was supposed to be returned to 3 ...
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What agent could do to change your mind?
The agent needs to drastically improve their communication skills across the Eastleigh branch. They need to have clear policies laid out for leaving a property. No action with deposits should be taken unless all parties on the contract have agreed to it. Need to make customers aware if there is a delay in the processing of paperwork and why. Needs to improve on communication skills when talking to customers and nothe have a nonplussed attitude.
Comment on agent fees
The house is far too expensive. It was a new build that was poorly maintained. No plumbing for a dishwasher. You were not able to have a shower in the master bathroom as the walls would have be ruined as the waterproofing ie. tiling was virtually non existent. The overall space was minimal and deceptively large when the property was empty. There was noise every night through the thin walls from the neighbours. I would say the property is only worth £750 a month.
Was this helpful? Yes
Aug 10,2015
Minithumbup
By:
Aug 10,2015
0 people found
this helpful
We sold our flat within 11 days. Our solicitors were useless so Stacey stepped in on our behalf and became THE main point of contact and communication person for all parties. For the next 6 months we had a major battle with our solicitor difficulties and Stacey fighting with us on our side was invaluable. We were not left trying to get to completion on our own. He was professional at all times and having that inside professional support and intervention made a massive difference. His reassurance...
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Was this helpful? Yes
Aug 01,2015
Minithumbup
By:
Aug 01,2015
1 people found
this helpful
Both Jamie and Chris have been extremely helpful throughout our first buying experience so far. The house has not yet completed so I will write again after completion, but they have been patient, supportive and in constant communication with us so far. I look forward to dealing more with them throughout the process....
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Was this helpful? Yes
Jul 23,2015
Minithumbup
By:
Jul 23,2015
0 people found
this helpful
I have been a landlord with Beals Fareham for the past few years and have dealt with a few lettings managers over that time. Some of who i have had some pretty poor service from. However since the arrival of Jess, it has been a pleasure to deal with her, i know that my property is in safe hands, she is polite, honest ( which is something that i thought i would not say about someone from an estate agent !! ) reliable and gives you the cheapest price first time, so there is no need to haggle to d...
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Comment on agent fees
I would recommend any landlord in the fareham area to put their property in the safe and capable hands of Jess and to any estate agents out there who are looking for someone to lead there lettings side then i would be contacting Jess to head hunt her - your not going to find anyone else any better.
Was this helpful? Yes
Jul 23,2015
Minithumbup
By:
Jul 23,2015
0 people found
this helpful
All at Beales were very professional and helpful throughout all aspects of two quick and easy flat purchases and subsequent ongoing property management I had been viewing properties for several weeks over a big area, dealt with many other agencies and developed a good sense for when I was being spun a yarn. Beales instantly came across as honest, trustworthy and knowledgeable about their local market. I was pleased with their no nonsense efficiency and helpfulness....
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Comment on agent fees
The property management service offers flexible choices to suit all circumstances and is very competitive.
Was this helpful? Yes
Jul 23,2015
Minithumbup
By:
Jul 23,2015
0 people found
this helpful
Overall I am happy with beales fareham. Whenever I have emailed or phoned I have always received a response the next day or a few days later. Lauren showed me around the property and was helpful and if she didn't know the answer to a question there and then she said she would get back to me with it, and she did via email/phone. I am a first time renter and found Lauren/Jess to be helpful with any queries I did have, which made my first move enjoyable! I have recently had a problem with a smel...
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Was this helpful? Yes
Jul 17,2015
Minithumbup
By:
Jul 17,2015
0 people found
this helpful
I have recently rented a flat from Beales and dealt with Matthew Rudd . He had been extremely helpful at all times and has managed to get things up and running within a week of viewing the flat . This is the quickest turn around I have ever had and I am looking forward to moving into my new home next week . I highly recommend Mr Rudd ....
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Was this helpful? Yes
Jul 15,2015
Minithumbup
By:
Jul 15,2015
0 people found
this helpful
A very positive experience with Beals. We initially asked Matt to come and have a look at our property back in the Spring, wanting to get an idea of rent, fee's etc. We were not yet in the position to go ahead with the rental but wanted some advice as we were new to the rental market. Matt was very patient with us and allowed us the time to get our house ready for rental and didn't bombard us with communication, emails etc. He kept in contact but without pressuring us, which we appreciated. Onc...
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Was this helpful? Yes
Jul 03,2015
Minithumbup
By:
Jul 03,2015
0 people found
this helpful
From our first dealings with Ross Whelan we were very pleased to sell our home with Beals. Ross was thorough, knowledgeable and very likeable and most of all not all pushy. We negotiated a good price for the cost of selling and all the literature, marketing and valuation was spot on! Kept me informed at all times and we sold very quickly . James Nunez was amazing throughout the actual sale process and he worked tirelessly with much good humour to keep things on track in a somewhat complicated on...
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Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
32 14 32 44 58 2 31 4 7 15

Job vacancies

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Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by


Complaints Procedure

No procedure available.

Firm rankings



Eastleigh
8 High Street, Eastleigh SO50 5LA
(2)
Emsworth
35 High Street, Emsworth PO10 7AL
(4)
Havant
10 West Street, Havant PO9 1PF
(11)
show all branches (13)
Office 2
48 West Street, Fareham PO16 0LA
(22)
Office 3
119 High Street, Gosport PO12 1DU
(21)
Office 4
12 St Johns Centre, Hedge End SO30 4QU
(24)
Office 5
125 London Road, Portsmouth PO2 9AA
(37)
Office 6
3-5 Middle Road, Park Gate SO31 7GH
(13)
Office 7
11 Clarendon Road, Portsmouth PO5 2ED
(12)
Office 8
268 London Road, Waterlooville PO7 7EP
(25)
Shirley Branch
343 Shirley Road, Southampton SO15 3JD
(12)
Southampton
361 Bitterne Road, Southampton SO18 5RR
(17)
Whiteley
Unit 1, Fulcrum 2, Solent Way, Fareham PO15 7FN
(20)

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