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Beals Independent Estate Agents and Surveyors are a well established local firm founded in 1995 with a dedicated business plan aimed at providing an unrivalled level of service over a wide range of pr Read full description...Beals Independent Estate Agents and Surveyors are a well established local firm founded in 1995 with a dedicated business plan aimed at providing an unrivalled level of service over a wide range of property transactions.
Properties for sale
Properties for rent
Apr 17,2017
Minithumbdown
By:
Apr 17,2017
0 people found
this helpful
Worst service ever being a student the entire house was a mess when we moved in . Garden was trash fridges were smashed locks in doors missing. Rooms were in a mediocre state. Missing utilities that were promised. Breach of contract by the means of (I personally left university and the agents refused me to let another student take my place then made my room vacant and was still willing for me to continue to pay out. Overall worst customer service ever....
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Comment on agent fees
Bad bad bad bad
Was this helpful? Yes
Mar 23,2017
Minithumbdown
By:
Mar 23,2017
2 people found
this helpful
Unfortunate experience,*. Rude and very unprofessional, tried telling me that our offer would be taken more seriously if we used their conveyancey service. (strike 1 this is illegal, trying to force customers to use their service) then after I refused as well as stating our offer stood where it was we couldn't increase it, less than a minute later he rang my wife and gave her the same speal! (strike 2 you snake) that evening we went in to see the financial advisor who is a very professional pers...
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Was this helpful? Yes
Mar 10,2017
Minithumbdown
By:
Mar 10,2017
2 people found
this helpful
I have not had a good experience renting with Beals at all. At first it was just property maintenance that was below standard however, by the end of my tenancy, staff in branch were also completely incompetent. I had not hot water in December for over two weeks. When I complained to Maxine in property maintenance, I was told 'I was lucky to have running water'. I ended up arranging early release form the property. I was told I would be responsible for the rent until a new tenant moves in (of ...
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Comment on agent fees
Initial fees were fine. Some fees weren't made clear. For example, charging for a reference when I moved.
Was this helpful? Yes
Mar 09,2017
Minithumbup
Darrell Manchip
By:
Mar 09,2017
0 people found
this helpful
Darrell Manchip gave us an excellent service from the beginning of the transaction to the end. It was a complicated purchase because of existing tenants, but he patiently supported us, the vendors and the tenants to reach agreement, doing far more for us than we had any right to expect. He kept us up to date throughout and responded swiftly to all our queries, liaising with the solicitors as well when necessary, and with other team members at Beals who covered him when out of the office. When...
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 09,2017
Minithumbup
By:
Mar 09,2017
2 people found
this helpful
Avoid this company like the plague. They're unorganised and rude. Treat you with no respect and are unable to complete simple tasks. Their head office is just as bad, always end up dealing with different staff and none have a clue...
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Comment on agent fees
Rip off as no service provided
Was this helpful? Yes
Mar 04,2017
Minithumbdown
By:
Mar 04,2017
2 people found
this helpful
Beals is an appalling company!! Do not ever go through them as we rented a property through them it took them months to sort out all our issues. Half the time getting us to chase up the landladys maintence guy ourselves which is supposed to be their job as they are the ones managing the property were not thorough enough with the check in but became very anal when ot came to check out that the landlady wanted to keep out deposit money which i decided she can as i want to wash my hands of the agen...
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Comment on agent fees
Fair
Was this helpful? Yes
Dec 22,2016
Minithumbdown
By:
Dec 22,2016
2 people found
this helpful
Beaks are good if your buying a property but if your renting they are shocking. No one seems to want to help you out. I have had a leak in my roof for over 7 weeks now my items have been damaged the place stinks of mold and every time it rains my ceiling drips. It's great being woken up to water dripping on your head. Honestly this company has treated me poorly and just cares about the landlord....
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Was this helpful? Yes
Nov 23,2016
Minithumbdown
By:
Nov 23,2016
4 people found
this helpful
The most unprofesional agency in Southsea/Portsmouth. I will never recomand this agency. They didn't do anything during the contract, but at the check out the taken the rent , another 400£ because we moved a month earlier ,they knew that we are going to move but they didn't know exactly the date and another 400£ from our deposit. I will never recomand this agency!!!...
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Comment on agent fees
they will try to charge you even for the air!
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Beals have been outright ignoring all my correspondence about returning my deposit for nearly 3 months. When I asked for the details of the deposit protection company they still didn't reply and instead contacted the deposit company to cancel my protection. Nothing like acceptable....
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Comment on agent fees
Most expensive I've paid in a decade of renting and things hidden in the small print.
Was this helpful? Yes
Aug 22,2016
Minithumbup
Darrell Manchip
By:
Aug 22,2016
0 people found
this helpful
Darrell was fantastic when he helped us sell 2 properties and buy just 1 A complete Star ! Totally professional and a great guy ta boot !...
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Comment on agent fees
Fees ok
Was this helpful? Yes
Aug 17,2016
Minithumbdown
By:
Aug 17,2016
0 people found
this helpful
I wanted to write to you to let you know what a wonderful experience dealing with your team has been. In particular Josh has been a real pleasure to deal with....
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Was this helpful? Yes
Jun 21,2016
Minithumbdown
By:
Jun 21,2016
1 people found
this helpful
Got quoted £250 per person for reference and inventory £120. Yet on website it states £150 PP for reference and £60 for inventory. We all know how much it actually costs for a reference. £1090 in fees besides rent/deposit etc to move in is an absolute joke! One does not have mug written on ones head! Very poor in my eyes....
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Was this helpful? Yes
Apr 06,2016
Minithumbup
Dan Frogley
Oliver Sourmenidis
By:
Apr 06,2016
0 people found
this helpful
Purchased my flat through Beal's and used their letting department to source me a tenant and manage the property. Found me a tenant very quickly and have had no issues. Dan and Oliver kept me updated from start to finish, great customer service. Have recommended to friends and family....
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Comment on agent fees
I had spoken with a number of agencies and felt the fees were very reasonable. Cheaper then other agents locally
Was this helpful? Yes
Apr 01,2016
Minithumbdown
By:
Apr 01,2016
2 people found
this helpful
My advice would be to steer well clear of Beals! They will charge fees for everything and do very little. They never return your calls and I have been trying to get my deposit back for ages and I am now going through the dispute service to get it back. I left the property in better condition than when I started renting it 5 years ago, said they would clean it before I moved in and never did, found out they had charged the previous tenant for it but didn't do it. If you have any maintenance issue...
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What agent could do to change your mind?
Very bad
Attached Files
Comment on agent fees
Very bad
Was this helpful? Yes
Mar 18,2016
Minithumbdown
By:
Mar 18,2016
0 people found
this helpful
I made an offer on a property marketed by beaks, apparently I was the highest bidder and had a mortgage in principle. I was turned down by beals as I wasn't on their preferred customer list. I wonder if the vendor knew beals took an offer for less....
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What agent could do to change your mind?
Bad.
Attached Files
Comment on agent fees
Bad.
Was this helpful? Yes
Feb 29,2016
Minithumbup
Darrell Manchip
Liz Parsons
By:
Feb 29,2016
0 people found
this helpful
Darryl attended the property for sale and I also had one other agent visit that evening. Darryl listened more and filled me with more confidence, so I selected Beals. The next evening, Darryl showed a prospective buyer around and received an offer, which we accepted. Good choice !! The journey to completion was looked after by Liz. She was very attentive and was the go between for all involved parties. Liz would always update us whenever she could and no question was left unanswered. She was ava...
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Comment on agent fees
Beals matched a lower fee from another agent, so we had all we could want.
Was this helpful? Yes
Feb 27,2016
Minithumbup
LIZ PARSONS
By:
Feb 27,2016
0 people found
this helpful
They say that buying a house is stressful? But i would say the worst part of the process is the uncertainty and not being kept up to date and informed. How ever, Liz Parsons was the only person from start to finish who kept her word, Answers calls, always called me back, Emailed back, Kept me updated and didnt lie to me through out the entire process. On top of that she does her job perfectly with a jolly happy domineer witch is a breath of fresh air in this buying a house process. Thank You so ...
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Was this helpful? Yes
Feb 19,2016
Minithumbdown
matthew rudd
Mark Sanders
By:
Feb 19,2016
2 people found
this helpful
The most unprofessional, disgusting level of service imaginable! I rented a place in North end, the boiler didn't work from day one, the shower was broken, the toilet leaked on the balcony and had been leaking for months which turned to green sludge. This was still there on moving in day. The carpet had fleas and there was mould throughout the flat. I had no electric key for the pay and go meter and Matthew rudd didn't even know who provided the electric. I was left with all these problems to so...
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What agent could do to change your mind?
Fees are made up as they go along, Will try and add fees for anything they fancy.
Attached Files
Comment on agent fees
Fees are made up as they go along, Will try and add fees for anything they fancy.
Was this helpful? Yes
Jan 22,2016
Minithumbup
By:
Jan 22,2016
0 people found
this helpful
I had been renting through Beals (Southsea) for nearly 2 1/2 years, and overall the whole team in Southsea are brilliant.. I couldn't fault anyone of them. The team at their head office are all so helpful too.. Just an all round great Eastate agents.. *****highly recommended indeed Real professional team, yet so friendly and approachable I shall use Beals when it comes to buying a property, as I couldn't fault them in any way Brilliant...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 02,2015
Minithumbdown
Mark Sanders
matthew rudd
By:
Nov 02,2015
1 people found
this helpful
I'm renting a house from this agent since first day we found that there is a lot of essues in the property starting from the front door broken the old equipment like shower boiler cooker .... Of course when we sow the house I didn't tray this if they working properly or not . Add to this they send me an envantory which is full of staff need to go to the bin not to stay as part of furniture ( I'm renting unfurnished house ) but still cause the landlady was too lazy she left all her rubbish insi...
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What agent could do to change your mind?
Simply they suppose to check every thing before they gave me the keys , the door very easy to find out that the whole lock need to be change the obliged me to use the window in staid for 2 days I leave my house open, check the oven extremely old and I can't use it no way to control the trmperature , the boiled very old the electrician as soon as he sow it he said this need to be changed, toilet door spent close no privacy , shower gives hot water 5 mn then 2 mn cold water they need to make sure that when someone asked for unfurnished house means no broken chairs left no bathroom dirty carpets no Broken Hoover left I wanted find imply space to put my furniture....
Attached Files
Comment on agent fees
They got enough money from me to do them job but they didn't
Was this helpful? Yes
Nov 02,2015
Minithumbup
Liz Parsons
By:
Nov 02,2015
0 people found
this helpful
My boyfriend and I are first time buyers and knowing where we wanted to live was easy - it was just trying to find the best house. We popped into Beals in Waterlooville and got set up for any notifications on new houses on the market - then our house popped up! Matt phoned us to tell us about it and that we'd need to act fast to get a viewing, we saw it that weekend and were the first ones to see it and put down an offer the Monday! It all was a massive world wind of excitement. We have had some...
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Was this helpful? Yes
Oct 23,2015
Minithumbup
Sean Wren
Lucy Watt
By:
Oct 23,2015
0 people found
this helpful
I will always be grateful to Sean, Lucy and the Beals team for helping me to sell my flat. My first estate agent hadn't mentioned the short lease as an issue and after one week has run out of viewers. I went to see Beals to see if they could promote my property to investors and within an hour I was talking to Sean. He bluntly but accurately told me that without a lease extension all my hard work to get the flat ready for sale made no odds - it would be hard to sell. He also said he would take it...
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Was this helpful? Yes
Oct 22,2015
Minithumbup
matthew rudd
Barry Watson
By:
Oct 22,2015
0 people found
this helpful
I asked Beals if I could have a look at a flat or a studio flat, that I wanted to rent. Previous letting agents had showed me round awful properties. Matt Rudd told me about a lovely studio flat in Portsmouth in a nice location, which was important to me, as I live on my own. The flat was perfect and I have been here a month already and love it. I found Beals in North End, Portsmouth to not only be friendly and helpful, but also very professional. They kept me informed of what I had to do to ren...
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Was this helpful? Yes
Oct 16,2015
Minithumbup
Kelly Goodeve
kerry bryant
By:
Oct 16,2015
0 people found
this helpful
The lettings team at Beals in Waterlooville have been excellent. My and wife and I were accidental landlords, following a breakdown in our sale. They have been extremely helpful finding a tenant very quickly....
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Comment on agent fees
The fees were very competitive, much better than for previous rental
Was this helpful? Yes
Oct 14,2015
Minithumbdown
Matt
By:
Oct 14,2015
1 people found
this helpful
I was extremely disappointed in the service I received (or not) from Beals at Hedge End. I had telephoned twice on the Monday and spoke to Barry (who was very polite and assured me had passed my telephone messages onto Lettings and they would call me back.) I then sent an online request for a call back from Lettings and had still not received acknowledgment. I rang the Office again on the Tuesday and spoke with Adrian to which he advised one of the properties was Let. I advised I would go bac...
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What agent could do to change your mind?
1) Return Customer calls 2) Learn how to treat customers in a respectful way 3) Telephone etiquette 4) Be polite 5) Never hang up the phone on a Customer
Attached Files
Was this helpful? Yes
Sep 19,2015
Minithumbdown
By:
Sep 19,2015
4 people found
this helpful
We viewed a property that needed cleaning and maintenance and were assured that everything would be perfect for when we moved in including some specific details such as kitchen cabinet doors, carpet shampooing and repainting of an exterior door. We arrived ready to move in with a lorry load of furniture and discovered no cleaning had taken place, there was rubbish on the kitchen floor, cabinet doors missing and mould in the bathroom. We informed Beals immediately and were told that it was basica...
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What agent could do to change your mind?
Totally invented fees not based on any reality and far in excess of what we had paid with other agents
Attached Files
Comment on agent fees
Totally invented fees not based on any reality and far in excess of what we had paid with other agents
Was this helpful? Yes
Sep 12,2015
Minithumbup
matthew rudd
Mark Sanders
By:
Sep 12,2015
0 people found
this helpful
Hi, Just signed a tenancy agreement for a property tru Beals. From Beals I have been in contact with Matthew Rudd and Mark. Matt was very helpfull with the papers and with all informations....
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Was this helpful? Yes
Aug 27,2015
Minithumbup
Jamie Ridge
By:
Aug 27,2015
0 people found
this helpful
The viewings were all,organised for the same day and were escorted, this made things efficient. We turned up ' on spec' for a second viewing of one property on a Sunday and the member of staff on the office and Jamie went out of their way to arrange a viewing with the vendor. The viewing was arranged and because of this we made an offer on the property that was accepted....
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Was this helpful? Yes
Aug 25,2015
Minithumbup
By:
Aug 25,2015
0 people found
this helpful
Beals Gosport / Dominic and Sam had our property for two days and managed to arrange an open hour for potential tenants to have a look round on Saturday morning. Saturday afternoon we had a tenant. From the moment Dominic introduced himself, to the moment my wife and I signed the contract we found he and Sam to be superb on all levels. My wife and I want to say a massive THANK YOU to Dominic and Sam - you are 'simply the BEST' Thank you very much...
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Comment on agent fees
Fitted in just right regarding our budget.
Was this helpful? Yes
Aug 24,2015
Minithumbdown
By:
Aug 24,2015
1 people found
this helpful
I recently left a property that was linked with Beals in Eastleigh. From the start I had issues with getting the paperwork or inventory agreed upon and it was given to me a month late. Throughout the year a continuous change in staff made it impossible to maintain who to contact when required. Upon leaving I was not given 24 hours notice prior to people viewing the property and had to call myself to ask why this was not the case. Finally when I left the deposit was supposed to be returned to 3 ...
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What agent could do to change your mind?
The agent needs to drastically improve their communication skills across the Eastleigh branch. They need to have clear policies laid out for leaving a property. No action with deposits should be taken unless all parties on the contract have agreed to it. Need to make customers aware if there is a delay in the processing of paperwork and why. Needs to improve on communication skills when talking to customers and nothe have a nonplussed attitude.
Attached Files
Comment on agent fees
The house is far too expensive. It was a new build that was poorly maintained. No plumbing for a dishwasher. You were not able to have a shower in the master bathroom as the walls would have be ruined as the waterproofing ie. tiling was virtually non existent. The overall space was minimal and deceptively large when the property was empty. There was noise every night through the thin walls from the neighbours. I would say the property is only worth ‚£750 a month.
Was this helpful? Yes
Aug 10,2015
Minithumbup
Stacey Walters
By:
Aug 10,2015
0 people found
this helpful
We sold our flat within 11 days. Our solicitors were useless so Stacey stepped in on our behalf and became THE main point of contact and communication person for all parties. For the next 6 months we had a major battle with our solicitor difficulties and Stacey fighting with us on our side was invaluable. We were not left trying to get to completion on our own. He was professional at all times and having that inside professional support and intervention made a massive difference. His reassurance...
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Was this helpful? Yes
Aug 01,2015
Minithumbup
Jamie
By:
Aug 01,2015
1 people found
this helpful
Both Jamie and Chris have been extremely helpful throughout our first buying experience so far. The house has not yet completed so I will write again after completion, but they have been patient, supportive and in constant communication with us so far. I look forward to dealing more with them throughout the process....
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Was this helpful? Yes
Jul 23,2015
Minithumbup
jessica Morgan
Stacey Walters
By:
Jul 23,2015
0 people found
this helpful
All at Beales were very professional and helpful throughout all aspects of two quick and easy flat purchases and subsequent ongoing property management I had been viewing properties for several weeks over a big area, dealt with many other agencies and developed a good sense for when I was being spun a yarn. Beales instantly came across as honest, trustworthy and knowledgeable about their local market. I was pleased with their no nonsense efficiency and helpfulness....
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Comment on agent fees
The property management service offers flexible choices to suit all circumstances and is very competitive.
Was this helpful? Yes
Jul 23,2015
Minithumbup
Matthew Fry
jessica Morgan
By:
Jul 23,2015
0 people found
this helpful
Overall I am happy with beales fareham. Whenever I have emailed or phoned I have always received a response the next day or a few days later. Lauren showed me around the property and was helpful and if she didn't know the answer to a question there and then she said she would get back to me with it, and she did via email/phone. I am a first time renter and found Lauren/Jess to be helpful with any queries I did have, which made my first move enjoyable! I have recently had a problem with a smel...
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Was this helpful? Yes
Jul 23,2015
Minithumbup
jessica Morgan
By:
Jul 23,2015
0 people found
this helpful
I have been a landlord with Beals Fareham for the past few years and have dealt with a few lettings managers over that time. Some of who i have had some pretty poor service from. However since the arrival of Jess, it has been a pleasure to deal with her, i know that my property is in safe hands, she is polite, honest ( which is something that i thought i would not say about someone from an estate agent !! ) reliable and gives you the cheapest price first time, so there is no need to haggle to d...
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Comment on agent fees
I would recommend any landlord in the fareham area to put their property in the safe and capable hands of Jess and to any estate agents out there who are looking for someone to lead there lettings side then i would be contacting Jess to head hunt her - your not going to find anyone else any better.
Was this helpful? Yes
Jul 17,2015
Minithumbup
matthew rudd
By:
Jul 17,2015
0 people found
this helpful
I have recently rented a flat from Beales and dealt with Matthew Rudd . He had been extremely helpful at all times and has managed to get things up and running within a week of viewing the flat . This is the quickest turn around I have ever had and I am looking forward to moving into my new home next week . I highly recommend Mr Rudd ....
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Was this helpful? Yes
Jul 15,2015
Minithumbup
matthew rudd
By:
Jul 15,2015
0 people found
this helpful
A very positive experience with Beals. We initially asked Matt to come and have a look at our property back in the Spring, wanting to get an idea of rent, fee's etc. We were not yet in the position to go ahead with the rental but wanted some advice as we were new to the rental market. Matt was very patient with us and allowed us the time to get our house ready for rental and didn't bombard us with communication, emails etc. He kept in contact but without pressuring us, which we appreciated. Onc...
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Was this helpful? Yes
Jul 03,2015
Minithumbup
james nunez
ross whelan
By:
Jul 03,2015
0 people found
this helpful
From our first dealings with Ross Whelan we were very pleased to sell our home with Beals. Ross was thorough, knowledgeable and very likeable and most of all not all pushy. We negotiated a good price for the cost of selling and all the literature, marketing and valuation was spot on! Kept me informed at all times and we sold very quickly . James Nunez was amazing throughout the actual sale process and he worked tirelessly with much good humour to keep things on track in a somewhat complicated on...
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Was this helpful? Yes
Jun 15,2015
Minithumbdown
matthew rudd
Mark Sanders
By:
Jun 15,2015
1 people found
this helpful
I was recently letting from Beals and have now moved on, having received my deposit back today. Firstly, they have very high fees (£480) which took a serious hit on my bank account, I'm sure this can't be the standard for other letting agents. Having got locked out of the flat at one point I contacted them to borrow a spare key and was told they didn't have one, and that I should contact the landlord. (This seems very strange that they wouldn't have a spare key for emergencies) When I p...
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What agent could do to change your mind?
Far too high for the service I received.
Attached Files
Comment on agent fees
Far too high for the service I received.
Was this helpful? Yes
By: Mark @ Beals
Jun 22, 2015
View all comments (1)
The property in question was an introduction property, and as such you are obliged to pay your rent directly to your landlord as after you move in we would not have any involvement in the tenancy, and as such is the reason that we do not hold spare keys as this is not a requirement, and the landlord would take care of this. The same would go for the inventory as the landlord would have undertaken this himself. In terms of the deposit, this was returned by ourselves with in the stipulated 14 d ...
Jun 12,2015
Minithumbdown
Matthew Fry
By:
Jun 12,2015
3 people found
this helpful
explaining to lauran we are in the midst of selling and need a property to rent. we have two dogs and two cats. we found the property in fareham and we put the £400 deposite down. we was then told they didnt know if the landlord allowed pets. after several days and the lost chance of renting a property that did take pets, we was told it would be ok . great no more worries. then a week later we had a phone call to say that another couple had expressed interest inthe property and we would b...
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Was this helpful? Yes
May 10,2015
Minithumbup
Liz Parsons
By:
May 10,2015
0 people found
this helpful
Great service from Liz. Answered every question quickly and helped as much as possible to move things along. Would recommend and use again....
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Was this helpful? Yes
Mar 30,2015
Minithumbup
matthew rudd
By:
Mar 30,2015
0 people found
this helpful
from our first meeting with Matthew he created the impression of a person in his element giving advise and listen to our concerns. While we where unsure as to which type of management agreement to take out with Beals . Mathew took the time to explains their various strengths and weakness. ....
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Was this helpful? Yes
Mar 16,2015
Minithumbup
Christine
By:
Mar 16,2015
0 people found
this helpful
I went into Beals to sign on to their mailing list. Where I met Christina who was so helpful and professional , on leaving the office she said if I needed any help at all to get in touch. On finding a house in the local area I had some concerns regarding the area, so I decided to ring Christina, who was so helpful and immediately put me at ease regarding my concerns. I cannot tell you how grateful I was. I would recommend that this agent is your first point of call. if looking for a property in...
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Was this helpful? Yes
Mar 04,2015
Minithumbup
matthew rudd
By:
Mar 04,2015
0 people found
this helpful
Matt was extremely helpful throughout the whole letting process. He gave a friendly introduction to the property, kept me updated on its status on the market and completed the paperwork efficiently....
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Was this helpful? Yes
Mar 03,2015
Minithumbup
Matteo Placanica
Adrian Pryke
By:
Mar 03,2015
0 people found
this helpful
Prompt, helpful and knowledgeable during viewings of the property. Paperwork organised, thorough, and easy to understand. Inventory received promptly (although no acknowledgement from Beals Head Office of receipt of signed inventory or additional comments)....
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Was this helpful? Yes
Feb 27,2015
Minithumbup
Christine
By:
Feb 27,2015
0 people found
this helpful
I found my experience with this Agent rather refreshing, having encountered some aggressive companies in Surrey. The communication with me was very good and I didn't feel pressured by them at all. The process went smoothly on the whole but Christine was particularly helpful when we had a major hiccup just before exchange. However, she dealt with the situation in a calm and professional manner whilst I found a solution. I wouldn't hesitate to use Beals again and would certainly consider t...
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Was this helpful? Yes
Feb 27,2015
Minithumbup
Steve Grantham
Daniel Whitton
By:
Feb 27,2015
0 people found
this helpful
Steve and Dan were excellent help in securing the sale of my flat. I found them approachable and knowledgeable in the whole process and achieved a great result....
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Was this helpful? Yes
Feb 23,2015
Minithumbup
Daniel Thain
By:
Feb 23,2015
0 people found
this helpful
Being out of town and using a local estate agents to purchase a buy to let, and being first time property investors. I found Daniel from Beals to be the most helpful, he gave us good impartial advice and his knowledge of the area and the market was fantastic. I found him to be very helpful and honest and would highly recommend working with Beals. We have gone on to purchase a property with the help of Daniel and are looking forward to using them on our next property purchase....
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Was this helpful? Yes
By: Laura Lettings Manager
Feb 26, 2015
View all comments (1)
Thank you so much for your lovely comments about Daniel. We look forward to seeing you again soon and if you need any help or advice in the meantime please don't hesitate in contact me. Thanks again Naz. ...
Feb 16,2015
Minithumbup
ross whelan
Shawn Groizard
By:
Feb 16,2015
0 people found
this helpful
We were introduced to the property by Ross who arranged our viewing and subsequent visits. Throughout, Ross was professional, knowledgeable and polite answering any queries we put to him. During the course of the conveyancing all of the office staff were helpful in assisting us through the process and Shawn was particularly helpful in bringing us to completion....
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Feb 13,2015
Minithumbup
matthew rudd
By:
Feb 13,2015
0 people found
this helpful
The agent was very efficient and did his best in helping us out. We signed the contract and got the keys for the property in less than a week so thumbs up for Matthew! We were very happy and we'll definitely go back to him next time!...
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Feb 12,2015
Minithumbup
Kelly Goodeve
By:
Feb 12,2015
0 people found
this helpful
Friendly and helpful service, nothing was too much trouble and it felt like Kelly really cared about making the lettings process quick and easy for us. She took the time to explain everything I was unsure about and was always just a phone call away. Excellent service and I would (and have) recommend Beals to everyone! Thank you for such a pleasent and professional service!...
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Feb 11,2015
Minithumbup
Adrian Pryke
By:
Feb 11,2015
0 people found
this helpful
I became a Landlord by accident rather than design. With no useful recommendations, sadly I chose the wrong agent in the first instance! However I got it right second time around by phoning Beals, Hedge End. From the very first phone call, Adrian was efficient, kept me informed and was punctual, all the things the first agent failed miserably at. My property was advertised that same evening and my new tenant signed, sealed and in very quickly. The whole process was stress-free which...
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Feb 11,2015
Minithumbup
kerry bryant
By:
Feb 11,2015
0 people found
this helpful
Beals in Waterlooville have been fantastic & our agent Kerry is excellent - She kept me updated throughout the whole process & was a a pleasure to deal with. I would recommend her & her team to anyone looking to rent out their property....
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Feb 10,2015
Minithumbup
By:
Feb 10,2015
0 people found
this helpful
Good service at a good price. As a Landlord, I was pleased with the service and I think my new tenant was as well. i was kept informed of progress and given good advice during the letting....
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Feb 09,2015
Minithumbup
kerry bryant
By:
Feb 09,2015
0 people found
this helpful
I dealt with Kerry Bryant when selling our property and she was extremely efficent and friendly. Any questions I had (there were alot!!) were answered in a timely manner and really gave me great confidence that I chose the right agent. I would higly recommend this company....
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Jan 06,2015
Minithumbdown
By:
Jan 06,2015
2 people found
this helpful
As we were in need of a property to rent urgently we agreed to rent a property from this estate agents. The condition of the property was VERY poor although as we were planning on living there short term we made a list together with the estate agents of all the faults/poor condition of the property. Including stains on the carpets etc. Following months of poor service from beals, we found another property. Beals asked us to leave BEFORE our tenancy agreement had finished so they could redecor...
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What agent could do to change your mind?
Retrain their staff in customer service and follow trading standards to the letter rather then for beneficial gain.
Attached Files
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By: Lettings Manager
Jan 06, 2015
View all comments (1)
Thank you for your feedback. When tenants leave a property we have a duty of care to Landlord and tenant in terms of properties being left in a similar condition compared to when a tenant first moved in. Or course we take into account general ware and tare but if there is a noticeable difference then we have to act fairly. If you had entered into a tenancy renewal then I would say that Beals have acted within your favour to allow you to terminate early. In normal circumstances leaving a t ...
Dec 14,2014
Minithumbup
matthew rudd
By:
Dec 14,2014
0 people found
this helpful
I received a great service from Mathew Rudd with great customer service :-) when looking for rental property`. Well done mate !!!...
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Dec 09,2014
Minithumbup
Barry Clements
Costa Sourmenidis
By:
Dec 09,2014
0 people found
this helpful
My partner and I were first time buyers and obviously had an idea in our heads as to what type of property we wanted to buy & in what location, from the moment we contacted Beals and spoke with Barry we knew we were dealing with the right agent as he fully understood our needs & requirements from the word go. Barry was always in contact during our property search along with other members of the Beals team but never to a point where we found it annoying or pushy, we felt like the team ...
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Dec 06,2014
Minithumbdown
By:
Dec 06,2014
2 people found
this helpful
I Placed an offer on a property, I phoned back 4 days later. Daniel could not even remember the offer I had put in on it, so he took a guess. He openly declared an offer from another prospective buyer which was 10,000 below my offer. I withdrew the offer! Poor service from the branch. I feel for the owner of that property, they have no idea....
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What agent could do to change your mind?
Remember offers made on properties and put forward to vendor then call back the buyer!!
Attached Files
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By: DS
Jan 06, 2015
View all comments (1)
Thank You for the feedback I can confirm that at the time you were one of several offers on the table, and in order to provide clarity you would have been informed of other offers that were not accepted and had not progressed further. I understand that your offer was substantially below the asking price and my colleague Daniel was trying to guide you to a price that may have been considered by the Company we were instructed by with a view to achieving the best possible price for the property. ...
Nov 20,2014
Minithumbup
By:
Nov 20,2014
0 people found
this helpful
I decided to use Beals following their speculative e-mail to me as a reply to an advert I posted on Gumtree. I wouldn't ordinarily use an agent and therefore I had no hesitation in stating what I was prepared to pay for a tenant 'find-only' service. They agreed. They found a tenant within a matter of days and the quality of the tenant was (has been) great. They dealt with the viewing, references and tenancy agreement as part of the service. I dealt with the deposit protection. The 'Terms of Busi...
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Nov 20,2014
Minithumbup
matthew rudd
By:
Nov 20,2014
0 people found
this helpful
I am really happy with the house I am renting everything was really fast and moved in when promised estate agent was brilliant thank you matt Rudd ....
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Comment on agent fees
Very good
Was this helpful? Yes
Nov 15,2014
Minithumbup
Matteo Placanica
By:
Nov 15,2014
0 people found
this helpful
I am pleased with the way the representatives from Beals helped me choose the property I am now renting. They were able to explain the processes of what I needed to do once I moved in and were on hand to offer help when I called with a query....
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Was this helpful? Yes
Nov 03,2014
Minithumbup
By:
Nov 03,2014
0 people found
this helpful
Agent was very professional.After first couple of viewings and gathering all details about our needs managed to find property with ticked all boxes for us.Would recomend anytime...
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Nov 03,2014
Minithumbup
matthew rudd
By:
Nov 03,2014
0 people found
this helpful
beals estate agents london road northend are the best esate agents to use iv used them twice and iv never had a problem wen i moved in to my new home there was no messing aroung it was all straight forward the agent i had was matthew rudd and he was amazing he got everything done as he said im pleased i delt with him as he worked with me 110% i would always go back to beals esate agents i would recomend them to everyone if theres enything u need there all ways on your side and happy to help tha...
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Oct 23,2014
Minithumbdown
By:
Oct 23,2014
1 people found
this helpful
i currently rent a property in knowle village nice house and the landlord seems a nice person met him once but the property management BEALS are not so good we had problems when we moved in, toilet would not flush properly we could not lock the front door reported problems and taken about 5 weeks in all to sort out the landlord was fine who owns house give the go a head but beals just seem to have left it until i threatened them with getting the council to do it and sending them the bill as soo...
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Oct 02,2014
Minithumbdown
By:
Oct 02,2014
1 people found
this helpful
I emailed Beals website a few weeks ago asking to view a property and never had any response from the Fareham branch. I emailed Beals from Rightmove last night asking to view a different property this morning and it is now 11 am and again I have heard nothing. Either their email does not work or they can't be bothered. Well I shan't try using them again as they clearly don't need the business....
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What agent could do to change your mind?
They could respond.
Attached Files
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Sep 29,2014
Minithumbdown
Shawn Groizard
By:
Sep 29,2014
3 people found
this helpful
I would not recommend Beals under any circumstances after the issue l had with them this week, when they put a board up on private property and refused to remove it. Actually l called the office and had the misfortune to deal with Shawn, who in my opinion was less than honest with me about all the issues in relation to this board being on our property. He told me he had called Portsmouth City Council who told him it was not private property - he never called them. He proceeded to raise his voic...
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What agent could do to change your mind?
Honesty all the way, just because l am female doesnt mean to say l cannot complain about unexceptable behaviour.
Attached Files
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Sep 23,2014
Minithumbup
Adam Glee
By:
Sep 23,2014
0 people found
this helpful
Without Adam's support and constant communication this sale would not of happened, we were purchasing a new build and under severe pressure to exchange, a breakdown in communication between solicitors meant that Adam was doing a lot of the work himself, going beyond his remit. I know that my solicitor, Miller homes and all involved in the chain have been more then impressed and would certainly not hesitate to recommend Adam again....
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Was this helpful? Yes
Sep 12,2014
Minithumbup
Adam Glee
By:
Sep 12,2014
0 people found
this helpful
We used Beals for our property sale on our previous home and the purchase of our new one. Adam was the vital component in keeping everyone updated and making sure things ran and progressed smoothly between all parties. He also put our minds at rest when things seemed a bit overwhelming. He was always there at the end of the phone to reassure us and offer support whenever needed. I would not hesitate to recommended Adam or Beals to future customers. Adam sold our house in a day and secured an off...
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Was this helpful? Yes
Sep 06,2014
Minithumbup
Richard York
Jamie
By:
Sep 06,2014
0 people found
this helpful
Having been extremely let down by this office before (resulting in us still trying to move 2years later) we were very nervous about going ahead with a purchase through them. HOWEVER Jamie & Rich assured me that they are all new staff and promised things would be different this time. They kept that promise! The communication was quick open & honest. When problems arouse they kept us up to date and dealt with things as quickly as possible. They were professional but friendly when showing u...
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Sep 05,2014
Minithumbup
Heather Johnson
By:
Sep 05,2014
0 people found
this helpful
Heather Johnson was extremely helpful with delivering notice documents to our property and giving advice about the process...
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Was this helpful? Yes
Aug 25,2014
Minithumbdown
By:
Aug 25,2014
3 people found
this helpful
Well, where to begin? We honestly cannot understand how this company get good reviews as we do not know anyone who has used them to be happy with them in the slightest. We have just left this property and cannot tell you how disgusted we are with the way we have been treated by Beals at North End. They do not return phone calls and any problems you have are stonewalled. We left the property in a very good clean state with no damage as described by the estate agent who did the inventory. We ha...
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Comment on agent fees
Charging nearly ‚£50.00 for a checkout fee is disgraceful!
Was this helpful? Yes
Aug 20,2014
Minithumbup
Shawn Groizard
james numez
By:
Aug 20,2014
0 people found
this helpful
I have always found the management and staff to be first-class., competent, and positive in their outlook. They sold a property for me in Portsmouth and gave me an accurate valuation, explained where any delays may occur and why. I can recommend this Company without reservation....
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Comment on agent fees
As agreed!
Was this helpful? Yes
Aug 19,2014
Minithumbup
matthew rudd
By:
Aug 19,2014
0 people found
this helpful
Matthew Rudd is fantastic he found me a property which we wanted in the price range we wanted and the property had only just came up for rent he contacted the landlady and asked if we could view we viewed that day put deposit down and was able to move in within the week Matthew was a great help kept me informed throughout couldn't ask for better I've have rented since I was 18 I'm now 29 and must say beals in north end have been the best thank you so much we are very happy here and I would highl...
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Comment on agent fees
Very good not over priced at all unlike others
Was this helpful? Yes
Aug 14,2014
Minithumbdown
By:
Aug 14,2014
1 people found
this helpful
My partner and I rented a lovely 3 bedroom detached bungalow in Hayling Island. Prior to us both moving in we requested that the bathroom have a bath installed in addition to the shower and enquired if two new television points could be added ( one in the kitchen and one in the main bedroom). After more than a dozen calls to the Havant office asking for the t.v points to be added and for a noisy shower unit to fixed, we were given empty promises of the matter to be resolved when no action ...
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Comment on agent fees
No discount offered to our monthly fees even if just for one months rent as they did not provide a proper service to us. Even the Branch Manager came around to apologise.
Was this helpful? Yes
Aug 12,2014
Minithumbup
Laura Franks
Russell Webb
By:
Aug 12,2014
0 people found
this helpful
Both Laura and Russell were an absolute delight to work with. They managed every detail of our property to perfection. I can recommend Beals to you without any hesitation....
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Was this helpful? Yes
Aug 03,2014
Minithumbup
Cameron Carter
By:
Aug 03,2014
0 people found
this helpful
The performance of the sales staff was generally very good. However, the propery had been on rental through the same office prior to our offer being accepted and was therefore left empty during the three months it took to complete the purchase. I felt the agent should have made more effort to sort out the mail addressed to previous rental occupants, including threatening letters to cut off the services for non payment of bills. Also, if the wheelie bins had been stored at the rear of the prope...
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Aug 01,2014
Minithumbup
By:
Aug 01,2014
1 people found
this helpful
Very Helpful, and also the happiest agent in the world. Very easy to get along with, nothing is too much trouble and made it clear he is just a call away. Made a truamatic move time far more pleasant. Thanks :)...
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Jul 31,2014
Minithumbdown
Karen Drinkwater
By:
Jul 31,2014
3 people found
this helpful
Mid way through my tenancy we had a gas problem where the oven was occasionally leaking gas and the ignition would stop part way through cooking. Beal's remained unconcerned and took almost a month to resolve this problem. We have finally departed the property (thank God) and Beal's are deducting ridiculous figures from our deposit for cleaning charges totalling almost £600 when we left it spotless and had a company in beforehand to clean the property at our own expense!...
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What agent could do to change your mind?
The agent could have responded a lot quicker to our gas problems and should not take advantage when deducting from tenant\'s deposits
Attached Files
Comment on agent fees
Agent expects ridiculous fees upfront for themselves when really they do not do anything and leave you to go through the landlord directly
Was this helpful? Yes
Jul 23,2014
Minithumbup
Adam Glee
By:
Jul 23,2014
0 people found
this helpful
The service we have received from Adam Glee when selling our house has been outstanding. A very professional service, which has included fantastic communication at all stages, great advice and a highly approachable manner. Adam has certainly "gone the extra mile" to ensure things have progressed with the sale of our house smoothly and we would thoroughly recommend Beals to other customers looking to sell their homes. Viewings were arranged smoothly with feedback given both orally and v...
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Was this helpful? Yes
Jul 21,2014
Minithumbup
Adrianna Haggard
By:
Jul 21,2014
2 people found
this helpful
Just wanted so say how helpful this young lady has been since we rented our property with Beals. She is very polite and has a very positive manner about her. We have had some issues that she has dealt with in a very professional and tactful way. When I need to contact Beals regarding the above property I always ask to speak to her as she knows the history of it and the Tennant which saves a great deal of time trying to explain the situation to different members of staff. To me it makes more sens...
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Jul 17,2014
Minithumbup
Adrianna Haggard
By:
Jul 17,2014
1 people found
this helpful
Just wanted so say how helpful this young lady has been since we rented our property with Beals. She is very polite and has a very positive manner about her. We have had some issues that she has dealt with in a very professional and tactful way. When I need to contact Beals regarding the above property I always ask to speak to her as she knows the history of it and the Tennant which saves a great deal of time trying to explain the situation to different members of staff. To me it makes more sens...
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Was this helpful? Yes
Jul 15,2014
Minithumbup
Adriana Haggard
Laura Franks
By:
Jul 15,2014
2 people found
this helpful
Highly Recommended Lettings Staff & Branch at Shirley. I was highly impressed with the level of professionalism and can do attitude of both Laura & Adrianna at the Shirley office. I have a 1 bed flat that needed to be let out after having issues with my previous letting agent. Not only did they keep me up to date with regular updates relating to the property, they were able to rent the property out at a slightly higher level of rental income & managed to get 6months rent paid up ...
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Jul 09,2014
Minithumbup
By:
Jul 09,2014
0 people found
this helpful
I found the staff were all extremely helpfull. They guided us through every aspect of our sale, and sorted out any problems immediately. In fact, I don't think, if it wasn't for Stacey's intervention, we probably wouldn't have moved in when we did. Great job boys and girls. In view off our experience, my daughter put her house on the market with Beals in Park Gate, & she has just sold that. A good result all round!...
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Jul 09,2014
Minithumbup
matthew rudd
Mark Sanders
By:
Jul 09,2014
0 people found
this helpful
I would like to say a massive thank you to Matthew and Mark. I have just moved into the property I rented through them and they couldn't have been anymore helpful if they tried. They have kept me updated throughout the whole moving in process, and have been able to answer all questions I had for them. I was renting through a different agent and now would never look at a property that was not through them. I highly recommend that anyone looking to rent uses Beals Portsmoth. Thanks Again Guys ...
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Jul 07,2014
Minithumbup
Mark Hurst
By:
Jul 07,2014
0 people found
this helpful
Absolutely brilliant . Would defiantly use beals again . Richard (yorky) always kept us up dated with the progress what was going on :) great communication . Mark hurst waterlooville brunch of beals defiantly best mortgage adviser by far ,really help us out , BEST RECOMMEND !! .... Thank you so much for the rest of the team with our progress you where great . All the best :) from highclere One very happy client BEALS RECOMMEND .......
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Comment on agent fees
Very good fees . Very happy to pay the fee :)
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Jul 04,2014
Minithumbup
Stacey Walters
steven Grantham
By:
Jul 04,2014
0 people found
this helpful
Beals in Fareham were outstanding throughout the entire process of purchasing my second property. Having dealt with other estate agents in the past, I found all the staff at Beals to be working at a standard that most estate agents should aspire to. The staff at the Fareham branch were friendly and always willing to help especially Steven Grantham. The process was less than simple due to problems with solicitors, however Stacey Walters continually worked above and beyond keeping me updated on a ...
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Jul 03,2014
Minithumbup
By:
Jul 03,2014
0 people found
this helpful
The sale went through with very little in the way of problems, though it did take rather longer than I had expected, but this seemed to be mainly due to the purchasers solicitor(s)...
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Was this helpful? Yes
Jun 24,2014
Minithumbdown
By:
Jun 24,2014
1 people found
this helpful
I really don't reccomend this esate agencey at all. Communications between the agency and tennants is very poor, the staff will seemingly say 'yes' to appease any issues, and then not follow up or actaully deal with the problems. I always come away from meetings feeling like they have got me over a barrel. There is very little room tennents to make complaints or to have their oppinions heard, in my experience. The moving in fees were extautionate and the service provided did not match the cost o...
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Jun 22,2014
Minithumbup
Adam Glee
Russell Webb
By:
Jun 22,2014
0 people found
this helpful
We found the service received from both Adam and Russell efficient and extremely professional. Channels of communication were excellent, all questions raised were responded to swiftly, viewings were arranged convenient to ourselves and we were kept updated throughout the process via e-mail, telephone and face to face. Beals gave us every confidence which in turn helped to ensure our moving experience was relatively stress free. Highly recommend....
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Jun 19,2014
Minithumbup
matthew rudd
By:
Jun 19,2014
0 people found
this helpful
We would like to say a big thanks to matthew from Beals. He has been brilliant throughout the hole process of us finding a property to rent. Always answered our calls and all the work he said was being done to the property has been done. I recommend using Beals Portsnouth. Thanks again Matthew from sarah and luke...
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Was this helpful? Yes
Jun 19,2014
Minithumbup
By:
Jun 19,2014
0 people found
this helpful
The agents were very efficient and always kept me informed of any updates, would recommend to others, as i was happy with the service and found it effective...
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Was this helpful? Yes
Jun 17,2014
Minithumbup
matthew rudd
By:
Jun 17,2014
0 people found
this helpful
We would like to say a big thanks to Matthew from Beals. He has been brilliant throughout the hole process of us finding a property to rent. Always answered our calls and all the work he said was being done to the property has been done. I recommend using Beals Portsnouth. Thanks again Matthew from sarah and luke...
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Was this helpful? Yes
Jun 17,2014
Minithumbup
Shawn Groizard
By:
Jun 17,2014
0 people found
this helpful
We had three of the local agents out to value the property and were not that impressed so decided to get an agent in the main town. Shawn from Beals come out and while a little different to the say the least. He was very impressive and a breath of fresh air. Straight away was more concerned about our timescales and what we were looking for and less about getting money out from us. We thought that our property was worth x and the value that Shawn gave was £15,000 over this. Low and behold a...
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Jun 17,2014
Minithumbup
Adrianna Haggard
By:
Jun 17,2014
2 people found
this helpful
WOULD HIGHLY RECOMMEND! This was the first time i have rented as i have always had a mortgage and couldn't believe how difficult it was to find somewhere to live and how much financial stress there was. Lucky enough though i found Adriana at Beals in Shirley High Street, Southampton. Adriana couldn't have been any more helpfull with her friendly, professional and HONEST approach from the moment we first enquired to when we moved in. She made the whole experience a lot less stressfull and eas...
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Was this helpful? Yes
Jun 13,2014
Minithumbdown
Adrian Pryke
By:
Jun 13,2014
0 people found
this helpful
We where told by agent that they could get £100 a month more than the other agents, where told they had plenty of clients waiting for a property like ours. Ended up letting it after month's of waiting at £100 under original price (£200 under what they said they would get) because people with muddy shoes were in and out, we had to travel 200 miles to check things out and pay for carpets to be cleaned and decorating, also noticed both toilets had new toilet rolls in for future te...
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Jun 13,2014
Minithumbup
Barry Clements
By:
Jun 13,2014
1 people found
this helpful
Excellent communication, advice and help over the last 6 months. You were certainly the most efficient estate agent I have dealt with. Friendly and always effective in every manner that I dealt with them in....
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Jun 13,2014
Minithumbdown
By:
Jun 13,2014
1 people found
this helpful
They will take your money and never look back. Once they have it, they don't care. Beales are entirely useless at their job. They are an embarrassment of a company with no organisation. They were happy to leave my partner and I without heating during December for 2 weeks, despite them claiming that if a property has no heating it's considered an "emergency". If they deal with "emergencies" in 2 weeks then I'd hate to think how long it takes them to sort minor issues. After mo...
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Jun 07,2014
Minithumbup
Costa
By:
Jun 07,2014
1 people found
this helpful
Costa found a prospective buyer for my property very quickly. As I live in Spain he liased with my letting agent and my tenant and kept me constantly informed as to progress, finally helping exchange of contracts to proceed smoothly and rapidly....
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Was this helpful? Yes
May 29,2014
Minithumbdown
By:
May 29,2014
1 people found
this helpful
Bunch of liars. They did not disclose the unsatisfying survey from the previous potential buyer. We lost the survey money because of their dishonest. AVOID to buy anything from Beals at all cost....
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What agent could do to change your mind?
BE HONEST
Attached Files
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By: Ross
Jun 11, 2014
View all comments (1)
what was the property address as i am struggling to think of a property where this has happened.. please call 02392 652722, thank you ...
May 09,2014
Minithumbup
By:
May 09,2014
0 people found
this helpful
I have used Beals for a number of years now (usually the Park Gate office and recently Hedge End) and, quite honestly, I would never use any other agent. The key to their excellent service is excellent communication. They always let me know exactly what\'s happening, every step of the way and it\'s the one time I never leave myself reminders to \'chase\' them. I rarely have any time between tenants and never worry that I will be losing rent. It\'s also a pleasure to receive a service which i...
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May 07,2014
Minithumbup
Adrianna Haggard
By:
May 07,2014
1 people found
this helpful
I cannot thank Adrianna enough for all the help and support she has given me over the past few weeks. I had made Adrianna aware that this was the first time I had rented a home of my own for 7 years (I had only been able to afford to rent rooms during that period) so she was aware of how important it was that this was the \'right home for me\'. Nothing has been too much trouble for her, even when she was sent to the Gosport Branch on a secondment she still retained ownership and went the extra m...
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Apr 28,2014
Minithumbup
Adrian Pryke
By:
Apr 28,2014
0 people found
this helpful
Adrian and the team were very quick to find suitable tenants for my property. Tenants were in within 3 weeks of the property being marketed. Everyone in the Hedge End office is courteous and approachable and keep you informed....
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Mar 14,2014
Minithumbup
Russell Webb
By:
Mar 14,2014
0 people found
this helpful
We recently purchased a buy to let property. An excellent team, put together by manager Russell Webb, steered the purchase through and within 3 weeks of completion had installed a tenant. This was one of the most efficient operations we have ever seen. Thankyou. Colin and Marion Wilkinson....
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Was this helpful? Yes
Feb 27,2014
Minithumbup
mark Weir
By:
Feb 27,2014
0 people found
this helpful
I would like to thank Beals Gosport for the professional manner in which they they handled the sale of my house, I was impressed from the start right through to the sale and would recommend the team any day....
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Was this helpful? Yes
Feb 25,2014
Minithumbdown
By:
Feb 25,2014
2 people found
this helpful
I rented a student property with Beals with 2 friends from September 2013 and I was appalled at the service we got. Upon moving in, we discovered the house had not been cleaned since the previous tenants had moved out. The bathroom and living room in particular were filthy. Beals assured us the landlord had cleaned the property, a fact I find hard to believe seeing as there were still someone\'s belongings hanging in my wardrobe. During the first week we called and emailed the agents abo...
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Feb 20,2014
Minithumbup
Alex
By:
Feb 20,2014
0 people found
this helpful
From start to finish, Alex gave a good overall service. He was not pushey and tried to influence me in any way. When I had questions about the property, he tried his best to answer them all. The conveyancing of the property became very protracted and he tried his best to speed things along, which I was greatful. Overall, as far as the estate agent part of my purchase, I would recomend this firm to others in my situation....
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Feb 17,2014
Minithumbup
Costa Sourmenidis
Barry Newport
By:
Feb 17,2014
1 people found
this helpful
Very good service. Good communication. Polite and considerate. Had my interests at heart. Would definitely use again. Costa and Barry in particular were very good in dealing with my affairs....
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Feb 17,2014
Minithumbup
kerry bryant
By:
Feb 17,2014
0 people found
this helpful
I have been dealing with Beals in Gosport for the past 8 years. We have several properties in Hampshire and as a rule of thumb we use two local agents when we are marketing our properties to let. In our experience and option the service we get is very professional friendly and we find them to be very pro active in marketing our properties. Kerry and her team keep us updated with all the necessary search they have to undertake in marketing the property. We are very impressed with service prov...
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Feb 17,2014
Minithumbup
By:
Feb 17,2014
0 people found
this helpful
we thought mark was absolutely brilliant right from the start , he was so down to earth didn't mess around and within 3 days of the house on the market it was sold .We would like to thank Mark and his associates for all they have done through the sale and will recommend you to all friends and family Big thanks again micheal and Lisa Broughton...
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Feb 05,2014
Minithumbdown
Sophie
By:
Feb 05,2014
3 people found
this helpful
Went to view a property yesterday to support my friends, met a lady called Jo and a lady called Sophie. Jo came across as a very posh lady who seemed to look down her nose at our group. We decided we would like to put down a holding fee and were told due to a work circumstance they would need to look into this. I know clearly this was a fake excuse and I found this unacceptable. My friends then got told that they had then let to another family later that day as they only accepted 6months??? When...
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What agent could do to change your mind?
Be Proffesional and don\'t make stupid excuses!
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Jan 29,2014
Minithumbup
Stacey Walters
By:
Jan 29,2014
0 people found
this helpful
We approached Beals to firstly sell our property - Forest Lodge - and then to buy a smaller property. Following the sale of Forest Lodge, we approached Stacey to understand what properties were on the market that were a good rental, and he gave us open and honest appraisals of properties, and outlines our options. We decided to buy one of the properties in his branch prospectus and the whole transaction went through seamlessly. We will now be using Beals to manage our rental going forward....
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Jan 25,2014
Minithumbup
Daniel Whitton
Stephen Coughtrey
By:
Jan 25,2014
0 people found
this helpful
I found the service from this estate agent to be excellent from my initial dealings with their Manager Stephen Coughtrey and thereafter Daniel Whitton. The brochure was excellently put together and looked expensive and professional and I cannot tell you how many compliments I received about it. Dan was an absolute delight to deal with from the way he handled the viewings through to the eventual sale. He was particularly brilliant when I lost my first buyer who gave no reason for backing out, ...
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Jan 09,2014
Minithumbup
By:
Jan 09,2014
0 people found
this helpful
I found Adrian and the team at Hedge End very helpful and carried out what they said they would do quickly and efficiently & on budget. The contract details and assistance was very professional & I would recommend them and would defiantly use the office for services again....
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Dec 20,2013
Minithumbup
By:
Dec 20,2013
1 people found
this helpful
We sold our property through Beals in Bitterne Southampton. The majority of our contact was with Costa and Barry. The review and pricing of our property was accurate and not unrealistic. Beals made sure that the property was sent out on mailing lists and always called with updates regarding viewings. Our buyer's solicitor was difficult to deal with but thankfully Beals handled this for us. Considering house moving is generally stressful, I cant say I have any complaints with how Beals ...
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Dec 18,2013
Minithumbup
By:
Dec 18,2013
0 people found
this helpful
I have just sold a property using the team from Beals Gosport Office and want to say how helpful, patient and kind they were to me. I did have problems with the sale of my property through no fault on my own or the Estate Agent, and they helped me get through this very very stressful situation by always returning my calls, by chasing as much as they could (more than the Solicitors) explaining things to me not using jargon, and being very supportive all of the time. All the team at the Gosport ...
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Dec 09,2013
Minithumbup
Adrian Pryke
By:
Dec 09,2013
0 people found
this helpful
Adrian was nothing but courteous and did an excellent job getting our application through, he worked quickly and kept on top of us when things slowed down. He answered all of our questions, no matter how trivial. We have been left with an amazing property that ticked all of our boxes and a great landlady. The only slight negative i have with the service is the partnership/dealings with Sparks who automatically take over our utilities without asking, the way it was explained to me is that i wo...
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Dec 02,2013
Minithumbup
Alex
mark Weir
By:
Dec 02,2013
0 people found
this helpful
The team at the Gosport branch were fantastic in dealing with our purchase. Personally we dealt with Alex, Zoe, and Mark. Despite delays in the sale due to problems on the seller\'s side they were chasing regularly on our behalf (probably more than the solicitors) and were always keen to answer any questions we had. I don\'t rate the Beals conveyancing service it\'s a bit pointless as we were encouraged to deal directly with our solicitor anyway so just an unnecessary middle-man....
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Nov 29,2013
Minithumbup
jessica Morgan
By:
Nov 29,2013
0 people found
this helpful
My first chosen property fell through due to problems that the landlord refused to correct, this left me with 72 hours to find a new flat as my current lease had expired. Jess Morgan was very helpful throughout, keeping me updated all the time on all available flats, and fixing it for me to view and successfully rent a flat that was still being refurbished. Jess was the only member of staff I really dealt with and she is a great advert for Beals, being caring and helpful throughout the entire pr...
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Nov 28,2013
Minithumbup
Dale Crowton
By:
Nov 28,2013
0 people found
this helpful
Dale was an excellent agent, he had brilliant customer service skills, always helped us with any queries and was very quick at getting a response for us. Overall we were very pleased with the service he provided and would recommend friends and family to use him/beals in the future....
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Nov 20,2013
Minithumbup
Adrian Pryke
By:
Nov 20,2013
1 people found
this helpful
Beals were all round great to deal with, very customer focused, everything was explained in detail and straight forward. We were into our property in super fast time....
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Nov 19,2013
Minithumbup
George Day
By:
Nov 19,2013
1 people found
this helpful
Had two viewings on the property and each time George was professional and courteuos. Fantastic service and we felt like a valued customer. The viewing wasn\'t rushed and we are now looking forward to moving into our new home. The service care after the viewings has been great as well. Follow up emails and keeping us up to date on proceedings is helpful for peace of mind. Thanks....
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Nov 16,2013
Minithumbdown
By:
Nov 16,2013
7 people found
this helpful
Avoid at all costs. These people did not even bother to check the property before we moved in. House was absolutely filthy and uninhabitable, the heating did not work, they did not mention that both gas and electricity were key meters, let alone the fact that both were so far into emergency credit that £30 was swallowed up as soon as I topped up. No inventory had been taken, none of the work we were promised would be done had been done. It is painfully obvious that in the month between us ...
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What agent could do to change your mind?
Ensured the property was fit to live in.
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Was this helpful? Yes
Nov 14,2013
Minithumbup
kerry bryant
By:
Nov 14,2013
0 people found
this helpful
Caring, prompt, listened to all my issues and helped to address them. Kelly was approachable and made the move very easy and stress free. I wouldnt hesitate to use Kelly and Beals again. Im sure that the Landlord would also concur....
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Nov 08,2013
Minithumbup
Alex
mark Weir
By:
Nov 08,2013
0 people found
this helpful
Fantastic service. Kept updated through out our entire sale process. Alex was very enthusiastic and kept me fully updated with each viewing and feedback given. He was exceptionally professional and gave me a great service without fault . . . and sold our house. Mark dealt with the initial details and putting the house on the market, he then later took control with selling negotiations, and all the legal side of things up until completion. Our completion took longer than normal (due to no fault o...
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Nov 08,2013
Minithumbup
Zoe
mark Weir
By:
Nov 08,2013
0 people found
this helpful
We sold our property and also used their in office finically advisor. The process was simple and the team took care of all our needs. The house was sold within two weeks and all viewing took place while we were on vacation. Even when the house was sold STC Zoe and Mark continued to keep us updated and helped in the progression of the process. Whilst the sale and purchase process to point of completion didn\'t go to plan Beals assisted in all aspects of the process and keeping us informed. Th...
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Oct 29,2013
Minithumbup
Stephen Coughtrey
By:
Oct 29,2013
0 people found
this helpful
Had my house sold by Stephen and Dan at Beals. My purchasers were trouble from day one, however these two chased them, their solicitors, couldn\'t have been more helpful. As for the deal I got, well I was happy with it...
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Oct 17,2013
Minithumbup
Adam Glee
By:
Oct 17,2013
0 people found
this helpful
Property eventually completed after various issues caused mainly by solicitors. Thorough the process Adam kept us fully informed especially due to time difference as we live overseas. He replied to all emails, kept us aware of the situation at all times. He went above and beyond in tracking down information from Winchester City Council when he knew it would be difficult for us due to our overseas location. As the property was empty he assisted in meeting various people at the house for us, which...
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Oct 16,2013
Minithumbdown
Susan Hall
By:
Oct 16,2013
4 people found
this helpful
terrible service. never again. I\'ve been using lettings agents for 15 years & I\'ve never dealt with such a poor agent. The branch itself was OK. The problem lies with Beals maintenance department & the contractors they use - & their attitude. If a maintenance issue occurs then Beals send round a contractor. But their contractors are ridiculously expensive (eg £131 plus VAT /hr to fit a tap ) & often quote a bigger job than is necessary (the new tap wouldn\'t have...
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What agent could do to change your mind?
Listened to constructive criticism instead of pretending nothing is wrong & ignoring issues brought up. There was no effort whatsoever to improve, rectify or deal with any issues.
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Oct 07,2013
Minithumbup
Adam Glee
By:
Oct 07,2013
0 people found
this helpful
We cannot recommend Adam highly enough. He has worked above and beyond, at every step of our 10 month journey with him. He was not only pro active in the sale of our home but tirelessly searched to find us the house we were looking for. Our sale has dragged on somewhat, due to a difficult chain. This would have been SO much more stressful had it not been for Adams superb communication and constant chasing. We are so grateful to him and wouldn\'t use anyone else, if we are ever brave enough to mo...
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Oct 07,2013
Minithumbup
Adam Glee
By:
Oct 07,2013
0 people found
this helpful
We cannot recommend Adam highly enough. He has worked above and beyond, at every step of our 10 month journey with him. He was not only pro active in the sale of our home but tirelessly searched to find us the house we were looking for. Our sale has dragged on somewhat, due to a difficult chain. This would have been SO much more stressful had it not been for Adams superb communication and constant chasing. We are so grateful to him and wouldn\'t use anyone else, if we are ever brave enough to mo...
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Was this helpful? Yes
Oct 06,2013
Minithumbdown
By:
Oct 06,2013
6 people found
this helpful
The worst service if your a tenant. They treat you like 2nd class citizen, the only person they care about is the landlord and forget YOU are paying as a customer. BE WARNED, worst service in the country. Have had several agents and this is the worst!...
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What agent could do to change your mind?
Provide a customer led service to the tenant, who you actually care about not treat the like vermin.
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Was this helpful? Yes
Oct 05,2013
Minithumbup
Adam Glee
By:
Oct 05,2013
0 people found
this helpful
We appointed BEALS (specifically Adam Glee) whiteley to sell our 3 bed house having met and reviewed all the other main agents in Whiteley. Adam impressed us immediataly with his professional relaxed manner and very quickly delivered on his word and sold our house, for a good price within days. Adam was able to juggle the demands of our purchaser whilst always keeping us updated and \'in-the-loop\'. When our first purchase didn\'t go well Adam very quickly started looking for a property for u...
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Oct 03,2013
Minithumbup
Adam Glee
By:
Oct 03,2013
0 people found
this helpful
We have just exchanged on what became a long and difficult move (due to a difficult chain). When things start to go wrong you really need a good agent to help get things back on track. Adam @ Whiteley was great. We spoke most days for a couple of months freely passing information and updates up, and receiving updates and info back down the chain. Very helpful and effective. It is also worth noting that we wouldn\'t have found the house if it were not for Adam mentioning it coming back on the ma...
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Aug 23,2013
Minithumbup
mark Weir
By:
Aug 23,2013
0 people found
this helpful
Mark obtained the price we agreed in 36 hours. He handled a very difficult situation caused by an completely incompetent solicitor acting for the buyer. The solicitor failed to read documents provided and repeatedly asked for information which were part of her search and/or had been answered by our solicitor....
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Aug 01,2013
Minithumbup
By:
Aug 01,2013