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Bates & Co

6 George Street
East Sussex
BN27 1AE
01323 844 845

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Properties for Sale
Properties to Rent

Nov 05,2013
By: 'mindy b'
Nov 05,2013
4 people found
this helpful
Made a simple telephone enquiry about a property to let. What a distressing and disgraceful experience. The lady we spoke to was apparently the lettings manager. She was unbelievably rude, judgmental and verbally aggressive and we were abruptly spoken to as if we were criminals ...
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There was no reason why she could not have spoken to us with respect, rather than as criminals and liars, which was strongly implied throughout the conversation. I am furious at my elderly father being spoken to in this manner. He was so distressed and very upset by it. He was made to feel as if he was a worthless criminal, rather than a genuine customer making a simple and civil enquiry. It was totally uncalled for and unjustified. We were potential clients, not criminals. When will letting agents learn that potential Tenants = potential clients. We have to pay huge sums of money and are all too often treated like dirt. Any other business would treat us like royalty for paying such huge amounts on a sale.
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