Bassetts

Number of issues from initial promises to paint the mouldy black ceiling which never happened to taking 3 weeks to fix a boiler during which the flat had no hot water during Christmas. No contact number for emergencies, no accountability and no responses to emails repeatedly ... Read Full Review

this estate agent is a nightmare from the second you sign that contract you never hear from him again this man named paz rented us a old house with so many issues ranging from electrics to pest in the loft area that we were told not to go in as the landlords stuff was in there, we have been left ... Read Full Review

Terrible estate agent. Avoid this agency at any cost. Once you sign the contract you are stuck and they will never listen to your problem, not capable of even dealing with toilet leaks. Inventory check is required for landlord/tenant safety, but these people given a new definition of inventory ... Read Full Review

Bassetts agency are total cowboys. DO NOT PAY THEM ANY MONEY. 'Paresh Paz Ruparelia's (owner of Bassetts) business is to take as many £1500 'holding deposits' from anyone they can and then never reply to them when they ask for it back. God knows why they havent been closed down yet. I have been ... Read Full Review

This letting agency ( if you can call it one ) will happily take your money but at the slightest problem will turn their back and deny all responsibility. Paz Ruparelia or Raj talks a good talk but does not follow up on anything. Soon after Bassetts takes your money/house keys from ... Read Full Review

RUN AWAY!!! Bassetts had given a horrible experience to me. They have a good sales department but avoid to book a property from them at any cost, it's a fraud and they try to make money out of you at any change. As a landlord, i would advise you not to use Bassetts in any capacity. From day ... Read Full Review

Having commissioned Bassetts to find me a tenant who was not on benefits I was delighted when they told me they had a tenant waiting on their books who was on maternity leave (infer working) I was dismayed to find out that they had placed the tenant and her partner and 2 year old daughter in my ... Read Full Review

They were great to start then as soon as we got into the property everything changed. To start with we were assured a long tenancy but got a initial 6 month contract, once that was up we got just another 6 month's then they inform us that the owner is selling the house and we would get a rolling ... Read Full Review

Renting this time has been an awful experience. When we took over the apartment, there were a number of repairs that should have been done prior to our occupation. In addition, the cleaning that had been done following the prior tenant's departure was very bad. The oven, for example, is a ... Read Full Review

DO NOT USE THEM PAZ RUPARELIA IS USLESS AND RUDE he could not even get my deposit back after a month of waiting. country wide are the same the cannot even comunticate with each other they speak to you like a piece of crap we ened up losing our house and PAZ gave us a bad refrence for a new property ... Read Full Review

Terrible in every way! Don't give them your business. Been looking for a property to rent in Hounslow for months now and unfortunately Bassetts seem to have to best ones with the worst service! (not just the branch above but ALL Bassetts branches) never had a good experience with them. Phoned ... Read Full Review

Charged admin fees and credit fees to the tune of£420 Reported damage to back doors which was never resolved A leaky toilet was half repaired 6 months after reporting it and was only fixed 2 months before we were forced out due to the landlord selling the property Having found another property ... Read Full Review

I have given three houses to Bassetts. Bassetts said initially they knew tenants for last three years and they also said they have rented-out nine properties to same company for whom these tenants belongs. Bassetts said they are personal guarantors on behalf of tenants while introducing ... Read Full Review

Bassetts are worse agency in Hounslow, They are money eaters, charges money in various farms like check-in fee, check-out fee, make-up fee, introduction fee, inventory fee. After collecting money , they never respond you at all. Once you sign on tenancy agreement, their manager : Paz Ruparelia ... Read Full Review

I have received horrible treatment from Bassetts and Bassetts seems to be very bad agency. after going through hell kind of experience, now i read reviews at allagents.co.uk, Everywhere is the same story that Bassetts is worse agency. avoid this ... Read Full Review

I have been a private tenant for 7 years and I can honestly say that Bassetts are the worst letting agents I have had the misfortune of renting from. They are completely unprofessional with their letting properties. Unethical , dishonest. Withheld information. Mine had NO maintenance for the 3 ... Read Full Review

Once you Sign on tenancy agreement with Bassetts, it's like a entering in to Hell. They never answer/responds to either Tenant or Landlord queries. After that none of their staff answers to you. They say that their manager Paz responds to all queries, in reality he never responds to any queries. ... Read Full Review

One of the most unscrupulous agents on the market. They have charged me a whopping 260 £ fee for a studio thats not worth the rent they have charged. Its a studio that looks like it has everything but everything in there is just for the show. There's a wall mounted heater in the room that looks ... Read Full Review

[[EDIT ORIGINAL START]] I am tenant and Paz Ruparelia has cheated me. We agreed £1100 rent for the property and he mentioned £1200 in tenancy agreement. Because this is last minutes surprise at the time of moving-in to property, I did not have much option to apart from accepting his desired ... Read Full Review

Bassetts charrges very high fees. agreement fees, inventory fees, check in fees, makeup fees, deposit protection fees, commisions and they never paid agreed rent to me not even a single time in 12 months. They are very friendly until they take house keys and they change their tone once tenant ... Read Full Review