• Kristjan Byfield
    Kristjan Byfield
  • An Deckers
    An Deckers
  • Dee Boyland
    Dee Boyland
  • Andy Tucknott
    Andy Tucknott
  • claim your profile
    Patreece Lundy
Base Property Specialists was established in 2004 thanks to co-founders An Deckers and Kristjan Byfield. The company has now grown into an award winning letting and estate agent in the lively East End of London. Our aim was always to create a property agency that could offer far more than just sales and lettings, allowing us to stand out from an archetypal agency. We take great pride in being able to help our tenants, landlords, buyers and sellers with all aspects of the process, supporting our Read full description...

3 Garden Walk
Shoreditch,London
Greater London
EC2A 3EQ
020 7033 1901

 
Mar 10,2015
Minithumbup
By:
Mar 10,2015
Featured Review
0 people found
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Base Property Services recently helped us to find a buy-to-let property and we also use them to manage our existing property. Their service was (as usual) top-notch. I don't think that buying a property could be easier than this. Kristjan found the property, took care of all queries, helped get any questions with the seller answered quickly and chased whoever was required in order to the sale to go through smoothly. They found us a property that was already tenanted so we did not even have to wo...
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Mar 30,2015
Minithumbup
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Mar 30,2015
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BASE have given excellent service right from the start. Nothing has been too much trouble, they helped with the boiler inspection, cleaning, key cutting. They found great tenants for me, who I am really pleased with. The whole process was really smooth, easy and professionally handled, the online document system made things easy to complete around my busy work schedule. All of the team at BASE have been easy to contact, really pleasant to deal with, very professional and have made the whole pro...
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Comment on agent fees
Fees were clearly defined and as forecast.
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By: Kristjan
Mar 30, 2015
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Anne- we are always delighted to hear great feedback from our Landlords. We have tried to create a comprehensive service that makes things easy for our Landlords and it appears we have it right. Many thanks for taking the time to write such a lovely and comprehensive review.....
Mar 31,2015
Minithumbup
By:
Mar 31,2015
Featured Review
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Excellent service, very responsive to queries and reasonable fees are some of the things that lead me to recommend base. As on overseas landlord they make the process for me very easy and I have recommended them to others as well....
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By: Kristjan
Mar 31, 2015
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Great to hear from another happy Landlord Rod- long may it last! Many thanks for taking the time to review us.....
Aug 13,2016
Minithumbup
By:
Aug 13,2016
Featured Review
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Sold a leasehold flat that had been rented out for 10 years. Best estate agent experience ever. Went far beyond normal service. I live 200miles from property and Kristjan just sorted everything for me. Professional and efficient. Really feel I had someone working with me to get best result....
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Comment on agent fees
Fees in line with others. Service exceeded and additional help made it excellent value
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Aug 18,2016
Minithumbup
By:
Aug 18,2016
Featured Review
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Base Property Specialists, until recently, managed our rental for 2 years and from signing the contract to vacating the property they were very attentive, great with communications and kept us as up to date as possible with anything that arose. We were lucky to have an exceptional landlord but in addition to this, we felt extremely comfortable reaching out to the team with any matter, which was always resolved quickly and professionally. We would thoroughly recommend renting from Base, the fee...
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Comment on agent fees
100% fair
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Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
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Most friendly and helpful property specialists ever, so lovely and great first impression. Couldn't have been more professional, giving my wife and me great information to find a perfect accommodation. The flat we rent was clean, stylish, the same as the pictures on their homepage. And excellent maintenance service. Maintenance was beyond good and great. Whenever we notice something, the maintenance manager tried to fix as soon as possible. My wife and I were very pleased with living the prope...
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Comment on agent fees
Reasonable. excellent service. Good
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Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
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Having rented an apartment for over 3 years that Base managed, I can say that the service they offered was perfect, from the start right through to the end. The whole team were very attentive, and professional. Any necessary maintenance got dealt with very quickly and without issue. The whole team were easily accessible, very friendly and always willing to help. Having had repeatedly bad experiences with other agents in London, it was so refreshing to deal with such a great team. Base is by f...
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Comment on agent fees
Great. Better value for money than any other agent I have used.
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Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
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My fiance and I let a property through base for two years. From start to finish, they were professional, friendly, honest, and attentive to our needs. We never felt like we were forgotten once we signed the agreement like a lot of other agents will do. Overall great experience and we would let or buy through them in the future....
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Comment on agent fees
Fantastic
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Apr 05,2016
Minithumbdown
By:
Apr 05,2016
0 people found
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Fraudulently rented us a studio in Bethnal Green which the window doersn't open in, and we have not had fresh air for 8 months! IT IS UNRESOLVED TO THIS DATE. Works with unresponsive landlords....
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Jul 17,2015
Minithumbup
By:
Jul 17,2015
1 people found
this helpful
I found the entire team is tenant and landlord friendly, Right from viewings till the check out the team has been very process oriented with no room for misunderstandings or confusion. The entire team - Kristjan, An, Marija, Steve, Andy, Dee ( i might have missed some) have been very supportive. I am sure to approach the same team to manage my property in future and I strongly support and recommend base properties for the lettings, and management. Well done team!!...
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Mar 24,2015
Minithumbup
By:
Mar 24,2015
0 people found
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Base are super efficient, responsive and commercial. They provide a first class management service for true value for money. I have used many agents before them and Base are simply in a league of their own. They keep the tenants happy, attend to problems at the property quickly and cost effectively, they bill regularly and maintain an efficine expenses record upon which I can rely at any time. They respond to emails and calls rapidly and are self-starters, taking action and providing guidance i...
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Comment on agent fees
Flexible and reasonable.
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Mar 24,2015
Minithumbup
By:
Mar 24,2015
0 people found
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Base have been looking after my property for several years with tenants...They recently gutted my flat re designed chose kitchen bathroom etc. ..Sent idea's to me. ..kept almost to budget. ..personally Ican't recommend them highly enough...
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Mar 23,2015
Minithumbup
By:
Mar 23,2015
0 people found
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I experienced a superb service from the Base Team Highly professional, transparent and friendly. Base were able to find me excellent tenants every time. I am convinced I have chosen the right agent....
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Mar 23,2015
Minithumbup
By:
Mar 23,2015
0 people found
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We have been dealing with Base for some years now, the service we receivce as always been 1st class. We have no problem with recommending then to other landlords....
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Comment on agent fees
An is always on the ball with the year increase in rent. So the fee's are market rate,so we are happy.
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Mar 23,2015
Minithumbup
By:
Mar 23,2015
0 people found
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I have always gone to the team at base for any rental properties I have that need tenants, as I know that with base not only will they find me a tenant ASAP but also that they make sure with all their checks that they will only suggest realiable and responsible tenants. I have never needed to or wanted to use another company. Very satisfied...
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Mar 23,2015
Minithumbup
By:
Mar 23,2015
0 people found
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An, Marja and the team at Base make the letting process so easy for both the landlord and the tenant. They are super efficient and always match the tenant perfectly with the property. Having worked with Base for a few years, it is clear that they are interested in building a long term partnership with their landlords, rather than going for the 'quick win'. I would very happily recommend them to anyone who is considering letting a flat...
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Mar 23,2015
Minithumbup
By:
Mar 23,2015
0 people found
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My husband and I have used the services of Base Properties for more then 10 years. An and Kris have guided us when we first became Landlords and have marketed and provided great tenants for our property. Any problems are dealt with minimal fuss and there advice is always sound. Dee, who is the first port of call is very professional. Thank you....
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Mar 08,2015
Minithumbup
By:
Mar 08,2015
0 people found
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Very satisfied working with Kristjan on this purchase. Very responsive and no bullshit attitude. That's quite refreshing to see in this cut throat London property market....
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Mar 03,2015
Minithumbup
By:
Mar 03,2015
0 people found
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Fantastic service with great response to questions asked and personal support throughout sales process. Had a sale fall through and Kristjan was supportive throughout process....
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By: Kristjan
Mar 03, 2015
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Great to hear you were happy Lee- sales falling through are a horrible but common part of the process! Delighted you stuck with us and we delivered a great end result. Thanks for taking the time to review us.....
Mar 02,2015
Minithumbup
By:
Mar 02,2015
0 people found
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Base have been my property management agent for a number of years and they also sold my property. Throughout the entire time they have been professional, friendly and always provided me with excellent service. Both An and Kristjan have always been a pleasure to liaise with. Greatly satisfied overall with Base....
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Feb 27,2015
Minithumbup
By:
Feb 27,2015
0 people found
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Base were excellent dealing with the sale of my flat in Bethnal Green. They found a buyer very quickly, and the sale went through in a matter of weeks. They also recommended a very good solicitor, and were very good at communicating with the buyer on my behalf....
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Feb 01,2015
Minithumbup
By:
Feb 01,2015
0 people found
this helpful
I let my flat for a year through Base and the whole process was painless. They pride themselves on great communication and An certainly delivered this. When I came to sell the flat, I had no hesitation in using Base and had an equally good experience from Kristjan. Wouldn't hesitate to use them again....
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By: Kristjan
Feb 27, 2015
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Thanks Sophie- always great to hear from another happy base client- both on the lettings and sales side! We can't wait to work with you again.....
Feb 17,2014
Minithumbup
By:
Feb 17,2014
0 people found
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Base made it so easy for us to view the property, even making a 2nd visit available for us to view. The checking was extremely comprehensive and nothing was ever missed. I would highly recommend them!...
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Feb 17,2014
Minithumbup
By:
Feb 17,2014
0 people found
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A very easy process, An was very helpful and communicated well with us. We never felt pressured and all of the questions we had were answered promptly. I would definitely use Base again and ask for An!...
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Feb 17,2014
Minithumbup
By:
Feb 17,2014
0 people found
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I have my London property fully managed by Base for almost 2 years. During this time, I have found Base to be very professional, prompt in their service delivery and excellent to deal with. My questions and concerns are always addressed quickly. I am an overseas landlord and I am very glad to have found an agent I trust! Thank you for the great service, Base....
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Jan 15,2014
Minithumbup
By:
Jan 15,2014
0 people found
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Base Property Specialist are a tremendous team of dedicated and professional people. As a tenant, I am always confident that they can provide the assistance I need with the maintenance of the property. They are prompt with their reply and proactive in making sure that things are fixed. Thank you Base!...
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Dec 30,2013
Minithumbup
By:
Dec 30,2013
0 people found
this helpful
Excellent service, quick, responsive and very friendly. Willing to help rather than just getting job done. Very flexible with negotiating on the property being furnished, helped to set up all bills, regular DIY checks on the property. Would recommend....
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Dec 30,2013
Minithumbup
By:
Dec 30,2013
0 people found
this helpful
I am a current Tenant of Base and have to say that they are really fantastic. Any maintenance issues that we had were dealt with efficiently and all the staff are very professional. Along with the helpful service the fees are very competitive and I would recommend them to all my friends and colleauges as I am very happy with the help they have provided....
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Dec 30,2013
Minithumbup
By:
Dec 30,2013
0 people found
this helpful
An outstanding and highly recommended agents. No question was too small, and response was swift. An was friendly, warm and highly professional at all times....
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Dec 30,2013
Minithumbup
By:
Dec 30,2013
0 people found
this helpful
Been renting a property from Base for 5 years now and their service has been second to none. They are always friendly and helpful, day and night, and any problem has been solved quickly. A real pleasure renting from this agency....
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Dec 30,2013
Minithumbup
By:
Dec 30,2013
0 people found
this helpful
Helped me and my partner to find our home. Their helpful and efficient service made the whole process extremely stress free...
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Dec 27,2013
Minithumbup
By:
Dec 27,2013
0 people found
this helpful
Base always go the extra mile. Even though they are only perform a lettings service for me and do not get paid to manage the property they are always available to provide property maintenance and handyman services on a pay as you go basis. For that alone their service and fee is great value for money. In addition their advice is also very detailed and specific and even though they are not a BIG NAME company they always get the flat let with quality respectful tenants (rather than rich arrogant t...
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Dec 27,2013
Minithumbup
By:
Dec 27,2013
0 people found
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The staff is knowledgeable and professional. Good communication and fast reply to enquiries. Quality tenants with good references. Low fees....
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Dec 27,2013
Minithumbup
By:
Dec 27,2013
0 people found
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Great service, great people, Kristjan and his team act with great professionalism from the appartment visit, to the contract signature. They advise you very well and always have all parties satisfaction in mind. They are one of the best property company i\'ve been with, and I would highly recommend them to anyone....
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Dec 27,2013
Minithumbup
By:
Dec 27,2013
0 people found
this helpful
An & Kristjan at Base have been nothing but exceptional. Without exception they were a pleasure to deal with, honest, transparent, reliable and efficient - many words you wouldn\'t normally associate with agents. They managed two properties we lived in and secured us a third. In a popular, competitive and challenging market they made life easy. What more could you ask for. I only wish they could be my agents for all my future property needs....
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Areas covered
  • EC2
  • East London
  • E1
  • North London
  • E2
  • Central london
  • N1
  • EC1
  • E5
  • E8
  • SE1
  • E3
  • E14

NAEA ARLA TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
56 0 86 2 6 0 3 0 6 0

Job vacancies

Please see a list of jobs available

Agent Fees

Lettings: 10% + VAT based on the contractual rent – payable upfront once tenancy has commenced

FREE- Tenant Referencing
FREE- Tenancy Agreement
FREE- Check In (As part of this process we take meter readings and notify all suppliers and the local council of the change of liability)
FREE- Security Deposit Registration & Administration with TDS

Other costs you will need to consider are as follows:

Gas Safe- if the property has gas you are required to undertake an annual Landlord Gas Safety Inspection. The cost of this is £70 + VAT
EPC- an Energy Performance Certificate is a legal requirement when letting or selling a property. These are valid for 10 years as long as no major alterations are made to the property. These also cost £70 + VAT however you should receive one of these as part of the buying process. (TIP- make sure you are provided with a digital/pdf version and not just a printed one).
Professional Inventory- Due to stringent Security Deposit Legislation we recommend that all of our Landlords obtain a professional inventory for each and every Tenancy. This is not only a record of the contents but each and every fixture, fitting, appliance, wall, floor and, more importantly, their condition. The cost of this is approx. £100 for a 1 bed and £120 for a 2 bed Furnished property.
Professional Clean- we also recommend all Landlords have their property professionally cleaned (including steam cleaning of any carpets) immediately prior to a Tenancy commencing. This sets a very clear standard of cleanliness and enables us to place this requirement on the Tenants when they vacate at the end of their stay. For prices of the company we regularly use and recommend visit: http://www.welldonecleaning.co.uk/prices.html

Management: 5%+ VAT charged per month.

FREE- Monthly Invoice & Account Statement
FREE- Annual Account Statement for Tax Purposes
FREE- Property Inspections- we will visit your property 2-3 times per year to ensure it is being well cared for by the Tenants and to highlight any current or potential maintenance issues
FREE- Key Handling

NO ‘auto-spend’- most PM companies will have you sign terms that permit them to authorise works on your behalf (typically up to a value of £150-200). We think this is wrong and feel that (apart from cases of emergency) you should always know in advance what is being spent on your property and why. Therefore we will always notify you in advance of the issue and associated charges and seek your consent before proceeding.
NO ‘project management fee’- many PM companies will charge a % on top of any works (particularly larger works) for the ‘management’ of the matter. We feel that you are already paying us for this service and therefore there is no surcharge to our works.

LOW contractor fees- as we have developed long standing relationships with all of our contractors, we not only get great service from them but secure great prices for you. Our typical charges are as follows:
Chippie/Labourer- Call outs start at just £50 and this includes the first hour of work (materials are charged separately). Larger works are quoted in advance.
Elec/Plumbing/Appliance- Call outs are just £70 + VAT and again includes the first hour of labour. If larger works and/or parts are required these are quoted for and, on the basis you commission the works with them, the original call out fee is waived. Also, if they attend and there is a Tenant error (e.g. Tenants advise boiler is not working but on attendance it is found the thermostat was turned down) there is no charge for the call out at all.
Last updated at 10:38 AM 03/03/2015 by allAgents

Complaints Procedure

1. We are required to immediately undertake an investigation and provide you with a report of our findings within 15 working days.

2. Where possible, the case is to be investigated by a Senior Member of Staff not involved in the case.

3. With this report will be a statement of our final decision and any offer we may wish to make.

4. If this is not acceptable then the matter and our report is passed to TPO (The Property Ombudsman) for them to reach a decision on the matter.
Last updated at 10:38 AM 03/03/2015 by allAgents

Awards won by Base Property Specialists Ltd

Individual Branch Awards

London, EC2A 3EQ

Kristjan Byfield Kristjan Byfield
Co-Founder & Company Director
61 reviews

About Kristjan No description set View full profile
An Deckers An Deckers
Director
45 reviews

About An No description set View full profile
Dee Boyland Dee Boyland
marketing manager
2 reviews

About Dee No description set View full profile
Andy Tucknott Andy Tucknott
Property Manager
8 reviews

About Andy No description set View full profile
Patreece Lundy - upload your photo Patreece Lundy
PA to Company Director
0 reviews

About Patreece No description set View full profile


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