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    Kristjan
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    An
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    Steve
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    Terence
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    Elina
Base Property Specialists was established in 2004 thanks to co-founders An Deckers and Kristjan Byfield. The company has now grown into an award winning letting and estate agent in the lively East End of London. Our aim was always to create a property agency that could offer far more than just sales and lettings, allowing us to stand out from an archetypal agency. We take great pride in being able to help our tenants, landlords, buyers and sellers with all aspects of the process, supporting our Read full description...Base Property Specialists was established in 2004 thanks to co-founders An Deckers and Kristjan Byfield. The company has now grown into an award winning letting and estate agent in the lively East End of London. Our aim was always to create a property agency that could offer far more than just sales and lettings, allowing us to stand out from an archetypal agency. We take great pride in being able to help our tenants, landlords, buyers and sellers with all aspects of the process, supporting our customers with our professional expertise.
We know that the industry we work in often carries a bad reputation and from the start we have been determined to prove to our customers our reliability and professionalism. We have undertaken vetting, training and examinations so that we are regulated by the UK�s leading protection schemes. We are licenced members of ARLA and NAEA and member agents of TPOS, TDS and SAFEAgent.
Through hard work, we have created a property agency with exceptional customer service, and our business has been able to grow through recommendation and referral. We have been praised for our property services and became one of the UK�s most highly acclaimed letting and estate agents on independent customer review sites, rated by the real people we have helped � something we are incredibly proud of.
We have developed a whole range of additional property services setting us apart from your average letting agency. The extra services that we offer to our clients include property maintenance, next day furniture, property finance, professional inventories and interior design & refurbishment for all types of accommodation.
Base Property Specialists are situated in the heart of the Shoreditch Triangle in EC2 � a London area we love. We work with cliental all over the capital using our wide knowledge and experience to showcase the beautiful properties that we manage. As people who live and breathe all things London, we are extremely passionate about the city and its property, striving to offer the best possible customer service to make sure you are happy in your new property.
Base Property Specialists Ltd

3 Garden Walk
Shoreditch,London
Greater London
EC2A 3EQ
020 7033 1901

“Best Agency!...”

Jul 21,2018
Minithumbup
By: 'Elina'
Jul 21,2018
0 people found
this helpful
My previous management company has created a lot of issues in my apartment and I did not know how to solve it. I changed to Base and everything was resolved in a professional and timely manner. Communication and customer service is on the highest level. ...
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Comment on agent fees
Good
Was this helpful? Yes

“Truly different letting agents...”

Apr 10,2018
Minithumbup
By: 'APerkins'
Apr 10,2018
0 people found
this helpful
I rented a really unique property through Base for four years. They were invariably helpful, fair, professional and efficient. Maintenance could not have been simpler: we were given the number of our landlord's maintenance man, who would deal with nearly any issue within 24 hours (...
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Comment on agent fees
Fair, and in line with market rates. Naturally, the world will be a better place when the law prohibits agency fees from being charged to tenants, but until then it's hard to gripe about those charged by Base.
Was this helpful? Yes
Nov 07,2017
Minithumbup
By: 'j kennett'
Nov 07,2017
0 people found
this helpful
Good experience , very professional from start to finish and that was ALL crew at BASE, would use again 100 per cent...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 30,2017
Minithumbup
An
Steve
By: 'Geoff Simmons'
Oct 30,2017
0 people found
this helpful
By far the most pleasant experience I've ever had with a management agency. What started with an initial meeting to show me all the details of my new flat continued with prompt responses with any questions or issues I had throughout the duration of ...
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Was this helpful? Yes
Oct 05,2017
Minithumbup
An
Kristjan
By: 'Livia Rao'
Oct 05,2017
0 people found
this helpful
I rented a three bedroom house from An and Kristjan for almost ten years. They are by far the best agency I dealt with in London. They've always responded to any issue in the house with speed, courtesy and always always extremely professional. The ...
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Comment on agent fees
Base agency has very reasonable fees.
Was this helpful? Yes
Sep 08,2017
Minithumbup
An
Kristjan
By: 'Iain'
Sep 08,2017
0 people found
this helpful
Base were fantastic to deal with from the beginning to end of our tenancy. All their initial admin work setting up utility accounts made moving in really straightforward, and any queries during our stay were resolved quickly and easily....
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Was this helpful? Yes
Aug 17,2017
Minithumbup
An
By: 'Sam'
Aug 17,2017
0 people found
this helpful
I've maintained contact with An, Steve, and Terence regularly throughout my tenancy. They were polite, attentive, and responsive for all of my queries. Maintenance issues were dealt with promptly and to a good standard....
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Comment on agent fees
No issues with the fees involved.
Was this helpful? Yes
Aug 15,2017
Minithumbup
An
Steve
By: 'PT'
Aug 15,2017
0 people found
this helpful
Have received excellent service from An, Steve, Andy and Terence throughout my tenancy. Lovely team and always happy to help....
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Was this helpful? Yes
Jun 12,2017
Minithumbup
Steve
By: 'Oliver Waterstone'
Jun 12,2017
0 people found
this helpful
Great to do deal with, and nice people to boot. Always prompt to respond. Thanks for three years of a very happy tenancy....
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Comment on agent fees
Fair fees
Was this helpful? Yes
Jun 08,2017
Minithumbup
Kristjan
An
By: 'Professional, friendly and reliable'
Jun 08,2017
0 people found
this helpful
All the agents we got in contact with were extremely professional, reliable, friendly and approachable! It was a pleasure to rent through Base....
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Was this helpful? Yes
Jun 02,2017
Minithumbup
Kristjan
An
By: 'Jon'
Jun 02,2017
0 people found
this helpful
Very nice professionals, engaged with the tenants, and always available to make the tenancy easy. A please to have been tenants with them....
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Was this helpful? Yes
Mar 09,2017
Minithumbup
By: 'Mark Grimmer'
Mar 09,2017
1 people found
this helpful
Base have been by far and away the best letting agents that I have ever had to deal with. They have always been courteous, professional, attentive, and helpful. They were responsive when it came to dealing with problems (of which there were very few), and ...
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Was this helpful? Yes
By: Kristjan Byfield
Mar 09, 2017
View all comments (1)
Hi Mark- what lovely words, it's great to hear Tenants relay the very experience we aim to deliver. It doesnt always go appreciated but, when it does, it means a heck of a lot to the whole team. Many thanks and if you ever find yourself in our neck of the woods again dont be a stranger! ...
Nov 03,2016
Minithumbup
An
By: 'Kiwon'
Nov 03,2016
0 people found
this helpful
Most friendly and helpful property specialists ever, so lovely and great first impression. Couldn't have been more professional, giving my wife and me great information to find a perfect accommodation. The flat we rent was clean, stylish, the same as the pictures on their homepage. ...
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Comment on agent fees
Reasonable. excellent service. Good
Was this helpful? Yes
Sep 19,2016
Minithumbup
An
By: 'Warren'
Sep 19,2016
0 people found
this helpful
Having rented an apartment for over 3 years that Base managed, I can say that the service they offered was perfect, from the start right through to the end. The whole team were very attentive, and professional. Any necessary maintenance got dealt with very quickly and ...
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Comment on agent fees
Great. Better value for money than any other agent I have used.
Was this helpful? Yes
Aug 18,2016
Minithumbup
An
By: 'Heather'
Aug 18,2016
0 people found
this helpful
Base Property Specialists, until recently, managed our rental for 2 years and from signing the contract to vacating the property they were very attentive, great with communications and kept us as up to date as possible with anything that arose. We were lucky to have an ...
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Comment on agent fees
100% fair
Was this helpful? Yes
Aug 17,2016
Minithumbup
An
By: 'Jim F'
Aug 17,2016
0 people found
this helpful
My fiance and I let a property through base for two years. From start to finish, they were professional, friendly, honest, and attentive to our needs. We never felt like we were forgotten once we signed the agreement like a lot of other agents will ...
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Comment on agent fees
Fantastic
Was this helpful? Yes
Aug 13,2016
Minithumbup
Kristjan
By: 'Barbara stevens'
Aug 13,2016
0 people found
this helpful
Sold a leasehold flat that had been rented out for 10 years. Best estate agent experience ever. Went far beyond normal service. I live 200miles from property and Kristjan just sorted everything for me. Professional and efficient. Really feel I had someone working with me to ...
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Comment on agent fees
Fees in line with others. Service exceeded and additional help made it excellent value
Was this helpful? Yes
Apr 05,2016
Minithumbdown
By: 'filip'
Apr 05,2016
0 people found
this helpful
Fraudulently rented us a studio in Bethnal Green which the window doersn't open in, and we have not had fresh air for 8 months! IT IS UNRESOLVED TO THIS DATE. Works with unresponsive landlords....
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Was this helpful? Yes
Jul 17,2015
Minithumbup
Kristjan
An
By: 'Naren & Lakshmi'
Jul 17,2015
1 people found
this helpful
I found the entire team is tenant and landlord friendly, Right from viewings till the check out the team has been very process oriented with no room for misunderstandings or confusion. The entire team - Kristjan, An, Marija, Steve, Andy, Dee ( i might have missed ...
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Was this helpful? Yes
Mar 31,2015
Minithumbup
An
Kristjan
By: 'Rod'
Mar 31,2015
0 people found
this helpful
Excellent service, very responsive to queries and reasonable fees are some of the things that lead me to recommend base. As on overseas landlord they make the process for me very easy and I have recommended them to others as well....
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Was this helpful? Yes
By: Kristjan
Mar 31, 2015
View all comments (1)
Great to hear from another happy Landlord Rod- long may it last! Many thanks for taking the time to review us. ...
Mar 30,2015
Minithumbup
Kristjan
By: 'Anne Bown'
Mar 30,2015
0 people found
this helpful
BASE have given excellent service right from the start. Nothing has been too much trouble, they helped with the boiler inspection, cleaning, key cutting. They found great tenants for me, who I am really pleased with. The whole process was really smooth, easy and professionally ...
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Comment on agent fees
Fees were clearly defined and as forecast.
Was this helpful? Yes
By: Kristjan
Mar 30, 2015
View all comments (1)
Anne- we are always delighted to hear great feedback from our Landlords. We have tried to create a comprehensive service that makes things easy for our Landlords and it appears we have it right. Many thanks for taking the time to write such a lovely and comprehensive review. ...
Mar 24,2015
Minithumbup
Kristjan
An
By: 'Peter Dunlop'
Mar 24,2015
0 people found
this helpful
Base are super efficient, responsive and commercial. They provide a first class management service for true value for money. I have used many agents before them and Base are simply in a league of their own. They keep the tenants happy, attend to problems at ...
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Comment on agent fees
Flexible and reasonable.
Was this helpful? Yes
Mar 24,2015
Minithumbup
Kristjan
An
By: 'Kenneth franklin'
Mar 24,2015
0 people found
this helpful
Base have been looking after my property for several years with tenants...They recently gutted my flat re designed chose kitchen bathroom etc. ..Sent idea's to me. ..kept almost to budget. ..personally Ican't recommend them highly enough...
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Was this helpful? Yes
Mar 23,2015
Minithumbup
An
Kristjan
By: 'Monique'
Mar 23,2015
0 people found
this helpful
I experienced a superb service from the Base Team Highly professional, transparent and friendly. Base were able to find me excellent tenants every time. I am convinced I have chosen the right agent....
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Was this helpful? Yes
Mar 23,2015
Minithumbup
An
By: 'Brian Hilliard'
Mar 23,2015
0 people found
this helpful
We have been dealing with Base for some years now, the service we receivce as always been 1st class. We have no problem with recommending then to other landlords....
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Comment on agent fees
An is always on the ball with the year increase in rent. So the fee's are market rate,so we are happy.
Was this helpful? Yes
Mar 23,2015
Minithumbup
An
By: 'Zenos'
Mar 23,2015
0 people found
this helpful
I have always gone to the team at base for any rental properties I have that need tenants, as I know that with base not only will they find me a tenant ASAP but also that they make sure with all their checks that they ...
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Was this helpful? Yes
Mar 23,2015
Minithumbup
An
By: 'JH, London'
Mar 23,2015
0 people found
this helpful
An, Marja and the team at Base make the letting process so easy for both the landlord and the tenant. They are super efficient and always match the tenant perfectly with the property. Having worked with Base for a few years, it is clear that ...
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Was this helpful? Yes
Mar 23,2015
Minithumbup
An
By: 'Damini McDermott'
Mar 23,2015
0 people found
this helpful
My husband and I have used the services of Base Properties for more then 10 years. An and Kris have guided us when we first became Landlords and have marketed and provided great tenants for our property. Any problems are dealt with minimal fuss and there ...
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Was this helpful? Yes
Mar 10,2015
Minithumbup
Kristjan
By: 'Kate'
Mar 10,2015
0 people found
this helpful
Base Property Services recently helped us to find a buy-to-let property and we also use them to manage our existing property. Their service was (as usual) top-notch. I don't think that buying a property could be easier than this. Kristjan found the property, took care ...
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Was this helpful? Yes
Mar 08,2015
Minithumbup
Kristjan
By: 'Sandra'
Mar 08,2015
0 people found
this helpful
Very satisfied working with Kristjan on this purchase. Very responsive and no bullshit attitude. That's quite refreshing to see in this cut throat London property market....
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Was this helpful? Yes
Areas covered
  • EC2
  • East London
  • E1
  • North London
  • E2
  • Central london
  • N1
  • EC1
  • E5
  • E8
  • SE1
  • E3
  • E14

NAEA ARLA TPOS TDS SAGEagent








Review statistics

From Landlords From Tenants From Vendors From Buyers Other
57 0 97 2 6 0 3 0 6 0

Fees

Lettings: 10% + VAT based on the contractual rent – payable upfront once tenancy has commenced

FREE- Tenant Referencing
FREE- Tenancy Agreement
FREE- Check In (As part of this process we take meter readings and notify all suppliers and the local council of the change of liability)
FREE- Security Deposit Registration & Administration with TDS

Other costs you will need to consider are as follows:

Gas Safe- if the property has gas you are required to undertake an annual Landlord Gas Safety Inspection. The cost of this is £70 + VAT
EPC- an Energy Performance Certificate is a legal requirement when letting or selling a property. These are valid for 10 years as long as no major alterations are made to the property. These also cost £70 + VAT however you should receive one of these as part of the buying process. (TIP- make sure you are provided with a digital/pdf version and not just a printed one).
Professional Inventory- Due to stringent Security Deposit Legislation we recommend that all of our Landlords obtain a professional inventory for each and every Tenancy. This is not only a record of the contents but each and every fixture, fitting, appliance, wall, floor and, more importantly, their condition. The cost of this is approx. £100 for a 1 bed and £120 for a 2 bed Furnished property.
Professional Clean- we also recommend all Landlords have their property professionally cleaned (including steam cleaning of any carpets) immediately prior to a Tenancy commencing. This sets a very clear standard of cleanliness and enables us to place this requirement on the Tenants when they vacate at the end of their stay. For prices of the company we regularly use and recommend visit: http://www.welldonecleaning.co.uk/prices.html

Management: 5%+ VAT charged per month.

FREE- Monthly Invoice & Account Statement
FREE- Annual Account Statement for Tax Purposes
FREE- Property Inspections- we will visit your property 2-3 times per year to ensure it is being well cared for by the Tenants and to highlight any current or potential maintenance issues
FREE- Key Handling

NO ‘auto-spend’- most PM companies will have you sign terms that permit them to authorise works on your behalf (typically up to a value of £150-200). We think this is wrong and feel that (apart from cases of emergency) you should always know in advance what is being spent on your property and why. Therefore we will always notify you in advance of the issue and associated charges and seek your consent before proceeding.
NO ‘project management fee’- many PM companies will charge a % on top of any works (particularly larger works) for the ‘management’ of the matter. We feel that you are already paying us for this service and therefore there is no surcharge to our works.

LOW contractor fees- as we have developed long standing relationships with all of our contractors, we not only get great service from them but secure great prices for you. Our typical charges are as follows:
Chippie/Labourer- Call outs start at just £50 and this includes the first hour of work (materials are charged separately). Larger works are quoted in advance.
Elec/Plumbing/Appliance- Call outs are just £70 + VAT and again includes the first hour of labour. If larger works and/or parts are required these are quoted for and, on the basis you commission the works with them, the original call out fee is waived. Also, if they attend and there is a Tenant error (e.g. Tenants advise boiler is not working but on attendance it is found the thermostat was turned down) there is no charge for the call out at all.
Last updated at 03/03/2015, 10:38 AM by allAgents

Complaints Procedure

1. We are required to immediately undertake an investigation and provide you with a report of our findings within 15 working days.

2. Where possible, the case is to be investigated by a Senior Member of Staff not involved in the case.

3. With this report will be a statement of our final decision and any offer we may wish to make.

4. If this is not acceptable then the matter and our report is passed to TPO (The Property Ombudsman) for them to reach a decision on the matter.
Last updated at 10:38 AM 03/03/2015 by allAgents
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