76% lettings valuation accuracy
77% lettings fee satisfaction
Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.
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Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.
Latest Reviews
View all Reviews 827
18th Apr 2024
reviewed by 'alireza'
26th Mar 2024
reviewed by 'Francesco Iori'
14th Mar 2024
reviewed by 'TE-B'
14th Mar 2024
reviewed by 'Sacha'
5th Mar 2024
reviewed by 'Luisa'
21st Jan 2024
reviewed by 'Lee-Ann Holroyd'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 76% | 77% | £560 | £4,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 142 | 41 | 130 | 82 | 152 | 24 | 92 | 27 | 45 | 92 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
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Barnard Marcus Branches (view all 49)
Nov 05,2013
Nov 05,2013
0
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We are delighted with all the help, and kindness we are always treated with. I would recommend the office and the team....
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Nov 04,2013
Nov 04,2013
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I cannot praise Chuk and his team at this branch highly enough. The professional service I received from beginning to end of the sale of my property was outstanding and I would like to say an enormous thank you to Chuk personally for always being ...
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Nov 04,2013
Nov 04,2013
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The agent Gerrick Jackson was reliable, friendly and very helpful throughout all the letting process.
Great communicator.He gave me calls to keep me updated on the procedure.
Couldn't have asked for a nicer person! Thank you...
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Oct 29,2013
Oct 29,2013
1
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Excellent customer service. Arranged short notice viewings, was prompt, smartly turned out and courteous throughout all viewings. To the point of dropping me off at a viewing with another Agent after I had viewed the last property with him.
All staff were polite and helpful, ...
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Oct 30, 2013
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Hi George, thanks so much for your kind words. I'm glad you enjoyed our service and I would like to wish you the very best with your move. ...
Oct 29,2013
Oct 29,2013
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We are the victim of shrewd strategy of Barnard Marcus. We bought our first home through them and decided to hire independent lawyers and insurance policies and ended up waiting for six months before getting the position of the house due to delays by their ...
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What agent could do to change your mind?
Be honest and professional with us and the buyer bothAttached Filesnbsp;
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Oct 28,2013
Oct 28,2013
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On the whole the process with Barnard Marcus was good. Both Gareth House and Gisella Rappa were helpful and responded quite quickly to most of my inquiries. I would say Gisella went out of her way to help - especially on the day of the ...
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Oct 28,2013
Oct 28,2013
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Member of staff Wayne Henry dealt with our process from the very first day and he was always eager to help, friendly, professional and enthusiastic. I would recommend Barnard Marcus' branch in Kennington....
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Oct 26,2013
Oct 26,2013
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Awful service. Called a number of times to sort out an issue in the property and kept getting fobbed off. Poor customer service as both a landlord and tenant....
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What agent could do to change your mind?
Lack of response to get things done.Attached Filesnbsp;
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Oct 30, 2013
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Dear Sir or Madam. Thank you for finding the time to write this review. As an agency that is constantly looking to improve our service to clients we truly value your comments and promise that they are not taken lightly. As I am unsure of the property in question, if you could please contact me directly and I can look into this issue personally, My email is [email protected]. Kind regards Gareth House - Lettings Manager ...
Oct 24,2013
Oct 24,2013
0
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I would like to thank gareth and his team for their honest and professional service. Having been advised initially on what would make a good buy to let investment this was then followed up by finding a tenant after we exchanged contracts and our new ...
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Oct 31, 2013
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Dear Mr Grahame, Thank you very much for your kind words. We wish you the best of luck with your new tenants. Kind regards Gareth House ...
Oct 22,2013
Oct 22,2013
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Jordanna was great from our very first meeting. She kept us constantly up to date through the offer process, and then was patient, helpful and responsive to requests during the exchange and completion. She made the whole process as easy as is possible and it ...
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Oct 20,2013
Oct 20,2013
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Excellent client service,Gisella pay attention to customer needs,very polite .I will use Barnard Marcus again and recommend the agent to friend....
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Oct 18,2013
Oct 18,2013
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We dealt with Wayne from our first contact with Bernard Marcus and he was always professional, proactive and went the extra mile to make sure the process was as smooth as possible. We had a couple of stumbling blocks with the flat but Wayne dealt ...
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Oct 15,2013
Oct 15,2013
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I am just about to finish signing a contract with Kennington Barnard Marcus. Our past experience with estate agents hasn't been great which made us a little wary of agents as a whole but even with these reservations we have noted that they really do ...
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Oct 12,2013
Oct 12,2013
5
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Avoid at all costs! We bought our property through them nearly a year ago. However, I happened to be walking past their office this week, and saw OUR property advertised for sale! They had put up the same picture that was there last year when ...
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Oct 11,2013
Oct 11,2013
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BM Kennington were very proactive in their communication, keeping me informed at all times with regards to progress on letting out my property.
When the initial tennant fell through they acted quickly to secure another tennant at the same rate as the previous, who also ...
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Oct 10,2013
Oct 10,2013
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We emailed Joe Gibson about a property listing we found on the Barnard Marcus website and he responded immediately. He was able not only to meet with us but also show us three perspective properties on the same day. Before leaving the Barnard Marcus office ...
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Sep 17,2013
Sep 17,2013
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They were very attentive and catered to my every request. Being a perfectionist by nature this was very helpful. I thought the Open Day was a great idea and from my point of view it was a great success. We had 3 offers on the Open ...
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Sep 09,2013
Sep 09,2013
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Sarah was incredibly kind and helpful during my property search - always being as accommodating as possible and provided a great service which made a big difference to buying my first house.
Greg was also very helpful and informative.
They were both competent and reliable....
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Sep 06,2013
Sep 06,2013
1
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The people at Barnard Marcus Kennington (Jordanna and Chuk) were a delight to work with. They kept me informed at all times, did exactly what they said they would do and maintained an admirable balance between professionalism and friendliness. Their reading of the market was ...
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Aug 17,2013
Aug 17,2013
4
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This branch of Barnard Marcus should not even be allowed to be in business. They put up a property pn their web site that they had already got an offer on and tried to use us to get more money out of the buyer. They ...
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Aug 02,2013
Aug 02,2013
2
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Made me sign for mortgage through them promising they will take the property off the market and just notice the property is back without notice..while i had my offer accepted, my mortgage issued waiting for the vendor to hand the papers..totally not trust ...
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What agent could do to change your mind?
Be honest!Attached Filesnbsp;
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Jul 13,2013
Jul 13,2013
3
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Terrible service from day one. They never turned up for viewing and when offers were made and accepted suddenly property not available. No contact suspect backlanders. Will be reporting them but suspect get no where. Don't trust them ever....
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What agent could do to change your mind?
Being honest. Sack that terrible Michelle and the blond man, dale or similar.Attached Filesnbsp;
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May 17,2013
May 17,2013
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The current staff are good if you give them a nudge. They have all the services required to make the transaction go smoothly. Would i use them again? Yes.. but i would keep communications going to ensure a good service....
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May 04,2013
May 04,2013
7
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Truly awful experience with Barnard Marcus Sutton office. They recommended a tenant, who paid no more rent after moving in. He changed the locks. Barnard Marcus were a complete let-down, and offered no support or help. We eventually got him evicted through our own efforts. ...
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What agent could do to change your mind?
Provide even a glimmer of a professional service!!!!!!Attached Filesnbsp;
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Apr 26,2013
Apr 26,2013
4
people found
this helpful
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Barnard Marcus are very poor at returning calls. The women there are curt, will not pass messages on request, somewhat sarcastic and generally uncooperative and disrespectful. I also like to be called Mr rather than by my first name by people half my age or ...
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What agent could do to change your mind?
Should have been more helpful and politeAttached Filesnbsp;
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Apr 23,2013
Apr 23,2013
3
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Hi
I am very disappointed with the current sales team. Previous staff were good, but they change a lot and the ones working there at present do not look after their buyers properly.
My sale fell through because they did not tell the seller to ...
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What agent could do to change your mind?
When a buyer is going through procedures to buy a property - ensure the seller removes it from the market completely!!!Attached Filesnbsp;
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Apr 08,2013
Apr 08,2013
2
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Worst experience with letting agents EVER!!! We agreed on the price, on the move in date and everything. They took the money from us (agency fees + rent + deposit), but didn't give us the keys on the same day, because the landlord hadn't signed the agreement ...
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What agent could do to change your mind?
Refund the money ASAP and not take any fees, since they had no right to take our money and not give us the keys.Attached Filesnbsp;
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Sep 19, 2013
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Thank you for taking the time to write this review. My name is Daniel and I am new lettings manager as of June 2013. I would be really keen to discuss this matter further with you and ensure that the money has indeed come back to you. Unfortunately, everything does remain subject to contract prior to both the agreements being sign executed and if a landlord decision is to pull out then there is not a great deal that we can do about it. None the less, please give me a call when you find the time ...
Mar 29,2013
Mar 29,2013
1
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I moved into a 2 bedroom apartment with my name on the tenancy, my wife was out of the country at the time. A week after moving in I went to notify Barnard and Marcus that when my wife returns she will be living with me. ...
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What agent could do to change your mind?
They simply teamed up with the landlord and went out of their way to be unhelpful. I had to ask my solicitor to call them, and they even started to dodge his call. They still have not provided me with a reason why my wife of 6 years cannot live with me in this 2 bed flat. Avoid at all costs!!!!Attached Filesnbsp;
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Mar 28,2013
Mar 28,2013
1
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I felt the need to write a review about Barnard Marcus as I think big estate agents like them have become complacent. The first time I had an appointment with them to view a property, the agent who made the appointment with me wasn't around, ...
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Sep 19, 2013
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Dear Sir or Madam.
Thank you for finding the time to write this review. As an agency that is constantly looking to improve our service to clients we truly value your comments and promise that they are not taken lightly. As I’m sure you can appreciate we do occasionally run late for appointments from time to time due to traffic and other unforeseen circumstances, however, there is no excuse for the miscommunication that took place and the fact that you were not informed as to what was go ...
Feb 23,2013
Feb 23,2013
4
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Appalling customer service. We rent a property that is managed by the agency. Our water tank started leaking through the ceiling on Friday night, right above an electrical socket. I contacted the branch on Saturday to ask for an emergency plumber to take a look ...
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Apr 03, 2013
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Sounds very similar to the experience I had. I'm still in a bedroom with no curtain rail, and no blinds. Lots of fixtures are broken and haven't been fixed even though it was promised. I've never experienced such appalling service. And no one ever calls you back or ever writes back, not even when you take it up with the area manager. It's seriously the biggest joke of an agency I've ever experienced. Never again.. I'm making sure everyone I know is aware of how bad they are. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Letting Agent in Leighton Buzzard 
