The flat had damp and the electrics were unsafe. The shower exploded during use.
On our departure they withheld £150 of our deposit even though the condition and cleanliness of the flat was significantly better when we left than when when we arrived.... read full review
Comment on agent fees
Bad. Is it ok for them to charge agent fees when they own the flat personally?
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There are a number of factual errors in this review.
Firstly, BRPL do not own the flat personally. An ex-director of BRPL is one of the landlords, but BRPL were involved only in performing referencing on the tenants and protecting the deposit. The landlords manage their own property. BRPL charge a standard agency fee currently, which covers administrative work involved in setting up the tenancy. As such, if the tenants have a problem then it is with the landlords not BRPL as the agent. P ...