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Customer Reviews

Showing 1-30 of 778

“ worst experience of my life... ”

1 Star Review

Sep 06,2018

By: 'janet'

Sep 06,2018

Branch: Coleshill, 110 High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: b46

Branch: Coleshill, 110 High Street
Sales (as a Vendor)
Postcode: b46

0 people found
this helpful

one member of staff at coleshill branch has the worst attitude I have ever come across they under valued my house at over £30,000 but was assured not to worry because the other houses put on the market for far more would be down valued by ...
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Comment on agent fees

absolutely disgraceful bad bad bad

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“ Excellent... ”

5 Star Review

Sep 06,2018

By: 'Deeps'

Sep 06,2018

Branch: Croydon, 28 Norfolk House, George Street
Services: Lettings (as a Tenant)
Rent PCM: £1125
Would you recommend?: Yes
Postcode: CR0

Branch: Croydon, 28 Norfolk House, George Street
Lettings (as a Tenant)
Rent PCM: £1125
Postcode: CR0

0 people found
this helpful

Great Thanks for Dhruv and he was excellent from viewing to to moving into the property in CR0.He helped with all my queries and requests in timely manner , which helped me a lot to take a decision to rent the property with Bairstow Eve....
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Comment on agent fees

I think I was lucky I took it in the offer period, but other side I think feel bit higher side

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“ Excellent... ”

5 Star Review

Sep 03,2018

By: 'Amk'

Sep 03,2018

Branch: London, 1455 London Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: Sw16

Branch: London, 1455 London Road
Lettings (as a Landlord)
Postcode: Sw16

0 people found
this helpful

I have been through quite a few agents and never really used Bairstowe Eves before, on this occasion I decided to give them a try and was very impressed with the service provided by Anton. Anton found me some tenants quite quickly and I found ...
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Comment on agent fees

Competively priced

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“ Great job in difficult circumstances... ”

5 Star Review

Aug 28,2018

By: 'TG'

Aug 28,2018

Branch: London, 198 Lavender Hill
Services: Sales (as a Buyer)
Sold price: £426000
Would you recommend?: Yes
Postcode: sw11

Branch: London, 198 Lavender Hill
Sales (as a Buyer)
Sold price: £426000
Postcode: sw11

0 people found
this helpful

Our purchase ended up being very protracted but Tony remained calm and professional throughout holding chain together and ensuring everyone was kept informed throughout. First class job in very stressful circumstances...
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“ Selling my flat- highly recommend... ”

5 Star Review

Aug 27,2018

By: 'Rachel'

Aug 27,2018

Branch: London, 198 Lavender Hill
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SW11

Branch: London, 198 Lavender Hill
Sales (as a Vendor)
Postcode: SW11

0 people found
this helpful

Very professional and efficient service from start to finish. I was kept up to date with viewings and feedback given every time. Samuel did a great job and followed up on prospective buyers. Once an offer had been made Tony was indispensable re getting it ...
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Comment on agent fees

Good

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“ Not updated... ”

3 Star Review

Aug 25,2018

By: 'Tony'

Aug 25,2018

Branch: Wickford, 12 High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: Ss11

Branch: Wickford, 12 High Street
Sales (as a Vendor)
Postcode: Ss11

0 people found
this helpful

Ross was exceptional in finding a buyer for our property, however this is when it started to go wrong...my wife and I were informed by bairstow eves at the start of august that the purchasers had their finances and solicitors in place due to ...
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Comment on agent fees

No comment

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“ Unprofessional... ”

1 Star Review

Aug 21,2018

By: 'Eastern European immigrant'

Aug 21,2018

Branch: Croydon, 28 Norfolk House, George Street
Services: Holiday rental
Would you recommend?: No
Postcode: CR0

Branch: Croydon, 28 Norfolk House, George Street
Holiday rental
Postcode: CR0

0 people found
this helpful

I was trying to rent property from them, in add they don't say nothing about baby's but when I said i have a baby they straightaway change their way and answer we have to talk to landlord if he agrees to rent. Really? ...
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“ Just perfect... ”

5 Star Review

Aug 21,2018

By: 'Rosa'

Aug 21,2018

Branch: London, 198 Lavender Hill
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: Sw11

Branch: London, 198 Lavender Hill
Sales (as a Buyer)
Postcode: Sw11

1 people found
this helpful

Tony was excellent during the purchase of my property from the start to the end .very professional funny and ready to help me all the time .no words to describe him! Thanks Tony you are the king of al estate agent . Thanks so much Look ...
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“ Excellent service... ”

5 Star Review

Aug 16,2018

By: 'N.Macklin'

Aug 16,2018

Branch: Maidstone, 36 Earl Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: Me20

Branch: Maidstone, 36 Earl Street
Sales (as a Vendor)
Postcode: Me20

0 people found
this helpful

Tom made the whole process of selling our house easy and we were always kept informed and updated throughout. He was very professional and helpful....
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Comment on agent fees

The fee's were reasonable abd as advised.

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“ Stress free purchase.... ”

5 Star Review

Aug 15,2018

By: 'Mrs C'

Aug 15,2018

Branch: Maidstone, 36 Earl Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: ME14

Branch: Maidstone, 36 Earl Street
Sales (as a Buyer)
Postcode: ME14

0 people found
this helpful

We are 2 weeks away from completing on purchasing a house through Bairstow Eves in Maidstone. We have found both Tom and Stephen helpful throughout the last few months, but especially at the beginning, with Andrea being really helpful as our moving co-ordinator. Great communication from ...
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“ Excellent Service & Patience of a Saint... ”

5 Star Review

Aug 10,2018

By: 'MG'

Aug 10,2018

Branch: London, 198 Lavender Hill
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SW11

Branch: London, 198 Lavender Hill
Sales (as a Buyer)
Postcode: SW11

1 people found
this helpful

Tony has recently helped me with a long-winded purchase of my first flat. Tony successfully held a complicated chain in place even after numerous frustrating delays. His patience and experience was unmatched and I really appreciate how hard he worked to make it happen for ...
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Comment on agent fees

N/A

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“ Excellent Service... ”

5 Star Review

Aug 10,2018

By: 'Rich Taylor'

Aug 10,2018

Branch: London, 198 Lavender Hill
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SW8

Branch: London, 198 Lavender Hill
Sales (as a Vendor)
Postcode: SW8

1 people found
this helpful

Tony was great from start to finish of the sale of our flat. We previously had our flat on with a different estate agent who over stated how much they could sell our flat for, we changed after 6 months to Tony who had stated what ...
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Comment on agent fees

The fees are comparatively high, but he does provide a really great service

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“ Purchase of property... ”

5 Star Review

Aug 07,2018

By: 'David Lench'

Aug 07,2018

Branch: London, 198 Lavender Hill
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SW8

Branch: London, 198 Lavender Hill
Sales (as a Buyer)
Postcode: SW8

2 people found
this helpful

This was a reasonably protracted purchase but Tony Ennis was incredibly helpful throughout and finally got it exchanged. His local knowledge and enthusiasm were brilliant, with nothing being too much trouble. If selling in this area, I would certainly recommend Tony and his team in ...
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“ Sale of leasehold flat... ”

5 Star Review

Aug 03,2018

By: 'Rougetete'

Aug 03,2018

Branch: London, 198 Lavender Hill
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SW8

Branch: London, 198 Lavender Hill
Sales (as a Vendor)
Postcode: SW8

1 people found
this helpful

I choose Bairstow Eves represented by Tony Ennis for the sale of the flat due to the good reviews posted, personal commitment and importantly his efforts to go the extra mile for his clients. He offered competitive rates and was very diligent and proactive in ...
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Comment on agent fees

Competitive

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1 people found
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“ Liars & unprofessional... ”

1 Star Review

Aug 02,2018

By: 'Karan'

Aug 02,2018

Branch: Harrow, 225 Northolt Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: HA3

Branch: Harrow, 225 Northolt Road
Sales (Prospective customer)
Postcode: HA3

0 people found
this helpful

I told them initially that I am only interested in buying a house. Then also they tried showing me a flat first which I refused to see. Later they booked me for viewing a house and the flat without informing me that I will be ...
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“ Property sale... ”

5 Star Review

Aug 01,2018

By: 'MJ & CAW'

Aug 01,2018

Branch: London, 198 Lavender Hill
Services: Sales (as a Vendor)
Sold price: £315000
Would you recommend?: Yes
Postcode: SW11

Branch: London, 198 Lavender Hill
Sales (as a Vendor)
Sold price: £315000
Postcode: SW11

1 people found
this helpful

Tony and his team were helpful, professional and always at the end of the phone to answer any questions we raised we felt that nothing was too much trouble. He helped to make the sale of our property stress -free....
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Comment on agent fees

Acceptable for the good service received

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1 people found
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“ Investor Landlord... ”

5 Star Review

Aug 01,2018

By: 'Investor Landlord'

Aug 01,2018

Branch: London, 198 Lavender Hill
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: Sw11

Branch: London, 198 Lavender Hill
Sales (as a Buyer)
Postcode: Sw11

1 people found
this helpful

I have recently acquired another property through this agent, always approachable and has a sound knowledge of the local area. He listened to the requirements and found multiple suitable properties, but also accepted when units weren't quite right without a hard sell....
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Comment on agent fees

I was a purchaser so no fees payable

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1 people found
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“ Horrendous... ”

1 Star Review

Jul 30,2018

By: 'Robin'

Jul 30,2018

Branch: Nottingham, 31-33 Friar Lane
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: No
Postcode: NG7

Branch: Nottingham, 31-33 Friar Lane
Lettings (as a Tenant)
Rent PCM: £450
Postcode: NG7

0 people found
this helpful

Found an affordable property through them; when we went to visit and subsequently decided to take the property everything seemed in order; they were responsive. However the agent handling our case would consistently call my partner's number asking to speak to me (he had ...
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Comment on agent fees

The fees are affordable; or more, they would be if they provided any of the services they charge us for.

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“ Horrendous... ”

1 Star Review

Jul 25,2018

By: 'Ryan'

Jul 25,2018

Branch: London, 67 Barking Road
Services: Lettings (Prospective customer)
Rent PCM: £1150
Would you recommend?: No
Postcode: N14

Branch: London, 67 Barking Road
Lettings (Prospective customer)
Rent PCM: £1150
Postcode: N14

0 people found
this helpful

Couldn't see the branch listed but this is a review for the branch address: 5 Chase Side, London, N14 5BP I rang up about a property immediately as it was posted on Rightmove - not contact for 24 hours. I then chased them and continuously rang ...
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Comment on agent fees

Fees wasn't the problem

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“ house sale... ”

5 Star Review

Jul 17,2018

By: 'Amanda'

Jul 17,2018

Branch: London, 198 Lavender Hill
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SW11

Branch: London, 198 Lavender Hill
Sales (as a Vendor)
Postcode: SW11

1 people found
this helpful

the housing market in central london is the worst it has been in 22 years. Tony gave excellent advice and my house sold within two weeks, despite other houses nearby being on the market for over a year. I wanted a quick sale and I got ...
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Comment on agent fees

reasonable

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1 people found
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“ Extremely professional... ”

5 Star Review

Jul 15,2018

By: 'Lizzie'

Jul 15,2018

Branch: Kenley, 3 Station RoadHayes Lane
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CR8

Branch: Kenley, 3 Station RoadHayes Lane
Sales (as a Vendor)
Postcode: CR8

0 people found
this helpful

Jenna was extremely professional throughout our house sale, and always true to her word. We spoke at least twice a week during the sale and I know Jenna was working very hard to coordinate other agents and solicitors in the background to make sure that ...
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Comment on agent fees

Competitive and fair.

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“ Tony Ennis / Bairstow Eves Countrywide... ”

5 Star Review

Jul 12,2018

By: 'RH'

Jul 12,2018

Branch: London, 198 Lavender Hill
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SW11

Branch: London, 198 Lavender Hill
Sales (as a Vendor)
Postcode: SW11

0 people found
this helpful

Tony Ennis' advice and help has been great ! He knows the market inside out and has managed to organise a sale very quickly at a time when everything is slow....
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Comment on agent fees

Fees are very reasonable.

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“ Consistently professional... ”

5 Star Review

Jul 11,2018

By: 'Aby'

Jul 11,2018

Branch: London, 198 Lavender Hill
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW11

Branch: London, 198 Lavender Hill
Lettings (as a Landlord)
Postcode: SW11

0 people found
this helpful

Tony always goes above and beyond to answer queries and offer solutions. Prompt, reliable and professional every time, thank you....
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Comment on agent fees

On this occasion we were purchasing so no agency fees

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“ Bairstow Eves Norbury highly recommended... ”

5 Star Review

Jul 10,2018

By: 'Miri'

Jul 10,2018

Branch: London, 1455 London Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CR7

Branch: London, 1455 London Road
Sales (as a Vendor)
Postcode: CR7

0 people found
this helpful

Highly recommended. I met three estate agents and after meeting Jack and seeing how considerate, thorough and straightforward he was I knew these guys would have my best interest at heart and they would get the job done - which they did. Billy looked after ...
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Comment on agent fees

Fair

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“ Informative Service... ”

5 Star Review

Jul 02,2018

By: 'Jonathan'

Jul 02,2018

Branch: Bromley, 30 High Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BR1

Branch: Bromley, 30 High Street
Lettings (as a Tenant)
Postcode: BR1

0 people found
this helpful

Contacted Bairstow Eves for a property viewing as they had a letting which fitted the criteria I was looking for. I was initially struck by the positive and percipient personality that Jon Claustres had over the phone whilst we were arranging a suitable appointment. At ...
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Comment on agent fees

Good

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“ Satisfied customer... ”

5 Star Review

Jul 02,2018

By: 'Anne White'

Jul 02,2018

Branch: London, 1455 London Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: CR7

Branch: London, 1455 London Road
Sales (as a Buyer)
Postcode: CR7

0 people found
this helpful

Billy was very professional and helpful and made the buying process a pleasure. With such a positive attitude I hope he can further his career within the company....
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Comment on agent fees

N/A

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“ Transparent & Reliable... ”

5 Star Review

Jun 28,2018

By: 'Teleri'

Jun 28,2018

Branch: London, 198 Lavender Hill
Services: Sales (as a Buyer)
Sold price: £740000
Would you recommend?: Yes
Postcode: Sw11

Branch: London, 198 Lavender Hill
Sales (as a Buyer)
Sold price: £740000
Postcode: Sw11

2 people found
this helpful

Tony was excellent during the purchase of my property. He was completely reliable and got in touch when promised without fail from initial offer stages through to exchange and completion. Tony also seemed very transparent with me throughout the process and managed the sale with ...
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“ no response to general and crucial maintenance issues... ”

1 Star Review

Jun 25,2018

By: 'PJ'

Jun 25,2018

Branch: Lincoln, 21-23 Silver Street
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: No
Postcode: LN6

Branch: Lincoln, 21-23 Silver Street
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: LN6

0 people found
this helpful

From when the letting commenced in July 2017 we (tenants) have contacted Bairstow Eves dozens of times, by phone, email, and their online emergency/maintenance reporting system. All we have had in response are autoresponder emails of staff that have left. Problems such as boiler failure (...
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“ Excellent service... ”

5 Star Review

Jun 18,2018

By: 'Kate'

Jun 18,2018

Branch: Tamworth, 83-84 Bolebridge Street
Services: Sales (as a Vendor)
Sold price: £120000
Would you recommend?: Yes
Postcode: B781

Branch: Tamworth, 83-84 Bolebridge Street
Sales (as a Vendor)
Sold price: £120000
Postcode: B781

0 people found
this helpful

Fantastic service from start to finish all the staff are eager to please very helpful and always keep you updated Elisha the manager was particularly helpful as it was a long sale always trying to make the process less stressful would recommend Hairston eves to ...
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Comment on agent fees

Good fees

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“ Incompetent- AVOID... ”

1 Star Review

Jun 09,2018

By: 'HUBA'

Jun 09,2018

Branch: Mansfield, 5 High Street
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: NG10

Branch: Mansfield, 5 High Street
Sales (as a Buyer)
Postcode: NG10

0 people found
this helpful

Worst agent name is William Black. We buy a house with them , this agency staff is incompetent and unreliable, never call back, they don't treat customers seriously or with respect. Never again. AVOID....
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Services offered

Sales

Lettings

Block Management
Surveys
Conveyancing
Mortgage Advice

Valuation and Fee Performance

84% customers were satisfied with fees 80% accuracy of agent's valuations

Price range of properties reviewed

Sales

Min: £32,000
Max: £2,430,000

Letting

Min: £290
Max: £0

Review statistics

From Landlords		From Tenants		From Vendors		From Buyers		Other

101	21	83	72	168	43	100	30	24	136

Agent Fees

The Initial Money consists of:

- First month’s rent in advance

- Security Deposit - one and a half month’s rent

- Administration Fee £50 per tenant

- Referencing Fee £75 per tenant

- Check-in fee - minimum of £72.00

- Tenancy Agreement £300 (if supplied by us)

- If there are any guarantors to the tenancy:

- Guarantor Referencing Fee £100 per guarantor

- Agreement of Guarantee £75

- And if the tenant is a company:

- Company Referencing Fee £175

- £125 for any extension agreements<

Other Charges:

- Change of Sharer £300

- Extension Agreements £125

- Outgoing reference fee £24

Optional extras if agreed:

- Express Move-In within 3 days £100

- Express Move-In within 5 days £50

- Saturday Move-In £60

- Change of Sharer £300

- Pet licence fee £75

Last updated at 11:24 AM 08/06/2015 by allAgents