Avrasons Ltd
4.8/5, 136 reviews
96% recommended
87% lettings valuation accuracy
93% lettings fee satisfaction
Avrasons Limited has been established since 1965 as an independent estate agency specialising in lettings and management of residential properties. We also have a dedicated team dealing with freehold management. Other services that we offer include advice on acquisition and property development.Our senior management are professionally qualified and members of ... show more Avrasons Limited has been established since 1965 as an independent estate agency specialising in lettings and management of residential properties. We also have a dedicated team dealing with freehold management. Other services that we offer include advice on acquisition and property development.Our senior management are professionally qualified and members of the National Association of Estate Agents and Royal Institution of Chartered Surveyors. We are also members of The National Approved Letting Scheme, The Property Ombudsman and the Financial Conduct Authority for non-investment insurance products.At Avrasons we provide a personal and tailor made service built on trust, professionalism and an excellent reputation. Whatever your property requirements, you can be assured of a high standard of service and dedication.
Avrasons Ltd - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 87% 93% £360 £2,840
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 1 116 1 0 0 0 0 5 3
Areas covered
  • SW9
  • Kennington
  • SW4
  • Oval
  • SE11
  • Kennington Oval
  • sw2
  • Stockwell
  • se5
  • Elephant and Castle
  • SE17
  • Peckham
  • SE15
  • Camberwell
  • SW8
  • Brixton
  • SE1
  • Clapham
  • SE11
  • Walworth
Address

16 Brixton Road
Oval,London
Greater London
SW9 6BU
02075824011

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS ARMA NALS UKALA TPOS Lettings TPOS NLA SAL DPS TDS Move With Us National Homes Network
Images & Videos

“All was dealt with brilliantly and efficiently. No issues at ......”

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Oct 21,2015
Minithumbup
Justyna
By: 'Charlie'
Oct 21,2015
0 people found
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All was dealt with brilliantly and efficiently. No issues at all. Everything was explained very clearly with nothing hidden. Would always recommend Avrasons to others....
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“Justyna and Avrasons have been extremely helpful all the way ......”

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Oct 21,2015
Minithumbup
Justyna
By: 'SW'
Oct 21,2015
0 people found
this helpful
Justyna and Avrasons have been extremely helpful all the way through the letting process. Communication has been swift and she and the team have worked very hard to action all of our requests....
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“Avrasons were very accommodating in ensuring all our needs were ......”

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Oct 21,2015
Minithumbup
Justyna
By: 'Joshua, William, Ryan and Rishi'
Oct 21,2015
0 people found
this helpful
Avrasons were very accommodating in ensuring all our needs were met throughout the letting process. Justyna has been very communicative, professional and helpful dealing with any issues we've encountered. Would highly recommend contacting Justyna if you're looking to move....
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“We recently moved into a property that we found through ......”

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Oct 21,2015
Minithumbup
Justyna
By: 'MMSH'
Oct 21,2015
0 people found
this helpful
We recently moved into a property that we found through Justyna at Avrasons. She was incredibly helpful, friendly and polite from the get go. She was also flexible which was greatly appreciated as we had a very tight deadline with which to find a property. ...
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Comment on agent fees
The fees were relatively standard, they didn't ask for an extortionate holding fee either which some Lettings Agencies do. Plus they used a standard 12 month with a 6 month break. This shows a respectable agency as some agencies attempt to tie you in for 2 years etc.
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“Justyna was very flexible to initially arrange a viewing earlier ......”

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Oct 20,2015
Minithumbup
Justyna
Richard Jennings
By: 'RM'
Oct 20,2015
0 people found
this helpful
Justyna was very flexible to initially arrange a viewing earlier than we originally booked. Upon receiving our offer the process was very efficient and well managed throughout. Justyna provided clear and concise communication throughout the process resulting in a good experience....
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Comment on agent fees
I personally think the fees are quite high but this is the same across all agencies and you just have to accept them in the current London property market.
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“Justyna was very helpful and efficient in securing us a ......”

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Oct 20,2015
Minithumbup
Justyna
By: 'Danielle and Claire'
Oct 20,2015
0 people found
this helpful
Justyna was very helpful and efficient in securing us a property. She was very flexible in arranging viewings and made the whole process of moving easier. I would recommend Justyna to anyone looking to move!...
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“Justyna was wonderful throughtout the process of viewing, signing for ......”

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Oct 20,2015
Minithumbup
Justyna
By: 'Vanessa'
Oct 20,2015
0 people found
this helpful
Justyna was wonderful throughtout the process of viewing, signing for and moving into our flat. Justyna went out of her way to make the whole process as easy as possible: 1. She was so helpful and flexible with viewing/key collection times 2. She was so organised ...
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“Thought Justyna was great - really professional and friendly. Also ......”

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Oct 19,2015
Minithumbup
Justyna
Marcia
By: 'JW'
Oct 19,2015
0 people found
this helpful
Thought Justyna was great - really professional and friendly. Also very helpful and quick to respond to our requests. Flat hunting is a very stressful time but she helped make us feel completely at ease. We also felt like she was on our side - ...
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Comment on agent fees
Fees definitely worth it - since moving in we've requetsed a number of things - e.g. new wiring for plugs, door changed, grouting on the walls - and it's all been done super quickly. Justyna also gave us a choice of what furniture we got - this felt like an actual service - so definitely worth the fee.
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“Justnya's been exceptionally friendly since day 1 - a trait I've ......”

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Oct 19,2015
Minithumbup
Justyna
By: 'mwatkins'
Oct 19,2015
0 people found
this helpful
Justnya's been exceptionally friendly since day 1 - a trait I've not come across in a lettings agent very often! She helped us secure the flat when we were among other groups that wanted it, and whenever we contact her with a query or problem now ...
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Comment on agent fees
Reasonable for London
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“Justyna Polowniak is very approachable and a easy person to ......”

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Oct 19,2015
Minithumbup
Justyna
By: 'Simon'
Oct 19,2015
0 people found
this helpful
Justyna Polowniak is very approachable and a easy person to deal with. Communication has always been prompt, She was on time for the viewing answered all our questions honestly, at no point did we feel pushed into making any decisions....
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“- Generally very positive: Overall communication was friendly, clear and prompt. ......”

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Oct 18,2015
Minithumbup
Justyna
Richard Jennings
By: 'Max'
Oct 18,2015
0 people found
this helpful
- Generally very positive: Overall communication was friendly, clear and prompt. I always felt that they were available to help. If we had queries they were answered quickly, whether via phone or email. They worked hard to get everything pushed through quickly. - Only negatives were ...
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Comment on agent fees
While I feel the fees were too much, I think that agency fees are simply far too high in general (for tenants), so this is not particularly an issue with this one agency.
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“Justyna has been very helpful with the initial letting process ......”

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Oct 17,2015
Minithumbup
Justyna
By: 'Andrew Robinson'
Oct 17,2015
0 people found
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Justyna has been very helpful with the initial letting process and furthermore helping with issues to the property. She has been diligent to potential problems, fast with solving issues and always has been friendly when I've been into the branch....
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“Warm, friendly and exceptionally helpful throughout the letting process, from ......”

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Oct 17,2015
Minithumbup
Justyna
By: 'JK'
Oct 17,2015
0 people found
this helpful
Warm, friendly and exceptionally helpful throughout the letting process, from the viewing until moving day. I would not hesitate to contact Justyna if something were amiss with the property, knowing it would be handled respectfully and professionally....
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“Avrasons was great from the start, very accommodating with moving ......”

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Oct 17,2015
Minithumbup
Justyna
George
By: 'Lucinda'
Oct 17,2015
0 people found
this helpful
Avrasons was great from the start, very accommodating with moving in and the flat facilities. Any problems we've had have been sorted quickly and without fuss. Communication has always been good. Thanks for being great, would recommend!...
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“We rented via Avrasons in Oval for four years and ......”

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Sep 22,2015
Minithumbup
Ian
By: 'Olivia'
Sep 22,2015
0 people found
this helpful
We rented via Avrasons in Oval for four years and they were a fantastic agent throughout our time. Any issues were dealt with promptly, and if there were problems with the flat they were dealt with the following day, so we were never inconvenienced. Ian ...
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“Thanks to Justyna and Avrasons for a hassel-free move in. ......”

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Jul 17,2015
Minithumbup
Justyna
By: 'Aaron'
Jul 17,2015
0 people found
this helpful
Thanks to Justyna and Avrasons for a hassel-free move in. Very communicative, helpful and professional throughout. Before our move-in they organised for new carpets, re-painting, blinds and new dining table; everything was supplied/carried out to a high standard and on time for our move-in. ...
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“Finding a place in London is quite painful. With Avrasons, ......”

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Jul 15,2015
Minithumbup
Richard Jennings
George
By: 'Daniel'
Jul 15,2015
1 people found
this helpful
Finding a place in London is quite painful. With Avrasons, everything has been really easy. From the the viewing of the flat to the arrangement of the contract, bills, etc. The place was recently cleaned and painted when we moved in and it had some ...
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“My flatmates and I are very happy we found Avrasons ......”

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Jul 15,2015
Minithumbup
Richard Jennings
George
By: 'Marta'
Jul 15,2015
0 people found
this helpful
My flatmates and I are very happy we found Avrasons to rent our flat. They are professional and considerate. The flat was in excellent condition when we got there, nice improvements had been made after we first saw the place. We had a problem with ...
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“As a relocation agency, we have worked with many estate ......”

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Jun 15,2015
Minithumbup
Richard Jennings
By: 'SF'
Jun 15,2015
0 people found
this helpful
As a relocation agency, we have worked with many estate agents across London, and have pretty much seen it all. Avrasons are the kind of estate agent that you would want to deal with all the time. Professional, reliable, do what they say and say ...
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“My flatmate and I used Avrasons Ltd to move into ......”

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May 28,2015
Minithumbup
Richard Jennings
By: 'Alex'
May 28,2015
0 people found
this helpful
My flatmate and I used Avrasons Ltd to move into our new flat in April this year. Richard Jennings asssited us with the move and he was very attentive, helping us to find exactly what we were looking for and gave impeccable customer service at ...
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“I am very happy with the way Avrasons conduct their ......”

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May 25,2015
Minithumbup
Richard Jennings
George
By: 'Peri Rocha'
May 25,2015
1 people found
this helpful
I am very happy with the way Avrasons conduct their business as they are extremely professional and caring to their tenants, they go the extra mile to help and answer your requests. I've had few occasions that made me few impressed about how fast they ...
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Comment on agent fees
The agent calculated the fee required, the landlord and what I pay is acceptable for the type of accommodation and area. Mr Jennings never provided hidden charges or asked for anything extra. He provided a very honest service and he follows the agency guide lines when it comes to fee and charges. He works like a donk, and still keeps up with the high volume of phone calls and flat visits, and despite his stressful job, he is extremely pleasant and attentive. Yes I am impressed with Avrasons staff...
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“Well Richard was wonderful. From start to finish, he answered ......”

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Mar 16,2015
Minithumbup
Richard Jennings
George
By: '11 Richborne'
Mar 16,2015
0 people found
this helpful
Well Richard was wonderful. From start to finish, he answered our every question, however trivial they may have been. It made the whole process very easy. We wanted a little more work done to the flat on moving in and both Richard and George made ...
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“Richard was great in showing us around the property and ......”

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Dec 09,2014
Minithumbup
Richard Jennings
By: 'Hannah'
Dec 09,2014
0 people found
this helpful
Richard was great in showing us around the property and took loads of care and attention when explaining all the benefits. On the day we moved in I couldnt use the heating and he was able to help me straight away....
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“Richard, the agent, was very personable and efficient. Marcia, our ......”

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Dec 09,2014
Minithumbup
Richard Jennings
Marcia
By: 'Simon'
Dec 09,2014
0 people found
this helpful
Richard, the agent, was very personable and efficient. Marcia, our property manager, ensured that minor issues with renovations done before we moved in were quickly resolved. Overall, Avrasons seem to have a friendly, personal touch and are easy to deal with, particularly compared to a ...
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Comment on agent fees
Simple one-off fee to tenants, compared to multiple fees at some larger corporate agents.
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“Extremely efficient and friendly customer service. Maintenance issues were dealt ......”

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Aug 18,2014
Minithumbup
Richard Jennings
By: 'Manyu5'
Aug 18,2014
0 people found
this helpful
Extremely efficient and friendly customer service. Maintenance issues were dealt with rapidly as opposed to the slow response often offered by other estate agent's like Bushells. Richard himself is very approachable and always ready to help...
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“Richard was very happyfull went it came to us finding ......”

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Jul 20,2014
Minithumbup
Richard Jennings
By: 'Winston'
Jul 20,2014
0 people found
this helpful
Richard was very happyfull went it came to us finding a flat, He made loads of time for us, to ensure the flat was right, Also he mad etime agian to go back to before we moved in....
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“I have recently become a tenant of one of the ......”

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Jul 18,2014
Minithumbup
Richard Jennings
Ian
By: 'Anna'
Jul 18,2014
0 people found
this helpful
I have recently become a tenant of one of the properties managed by Avrasons. I had contact with two agents: Richard (primarly) and Ian. Both were very helpful and polite. The agency has low fees for tenants. I would have rated them as excellent if ...
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Was this helpful? Yes
By: Richard
Jul 28, 2014
View all comments (1)
Hi Anna, thank you for your review, we do not charge renewal fees for tenants but we do charge a check out inventory when you vacate the property, of which i think is the charge you have got confused with, this is commonly split between the landlord paying the check IN and tenants pay the check out as it acts to protect both parties in relation to the protection of your Security deposit. We hope you enjoy your new property, and stay with us for many years to come. ...

“I would thoroughly recommend Averson Estate Agency to anyone interested ......”

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Jun 09,2014
Minithumbup
Richard Jennings
Marcia
By: 'Gosia'
Jun 09,2014
0 people found
this helpful
I would thoroughly recommend Averson Estate Agency to anyone interested in renting. I have found them to be highly professional, efficient, friendly, and above all extremely helpful. I arranged the viewing with Richard and from then on he was most helpful throughout the whole process ...
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“My letting was dealt with with friendliness and excellent communication. ......”

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May 27,2014
Minithumbup
By: 'Becky'
May 27,2014
0 people found
this helpful
My letting was dealt with with friendliness and excellent communication. No problems at all and felt I could ask questions at any time....
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“Needed to find a flat with a great deal of ......”

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May 12,2014
Minithumbup
Richard Jennings
By: 'NCR'
May 12,2014
0 people found
this helpful
Needed to find a flat with a great deal of urgency and was provided with very quick, helpful, efficient and professional service by Richard Jennings from Avrasons, Brixton Road office. Have been living in the flat for almost a month now, and still very pleased ...
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Staff picture Marcia
(10)
Staff picture Justyna
(74)
Staff picture Richard Jennings
(50)
Staff picture Mat
(9)
Staff picture George
(6)
No image available Ian
(4)
No image available Hollie
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Avrasons complaints procedure
Dealing with your complaint immediately
Our aim is to resolve complaints on the spot, so if you know which Department is responsible for the service you are concerned about, or the name or title of the appropriate member of staff, please make your complaint directly. The switchboard will help you find the right person.
If you do not have this information, please contact a Director of Avrasons. They will either direct you to the right person or take a note of your complaint and pass it to him or her. This will usually be done within 24 hours.
Formal complaint
If you are not happy with the response to your complaint please ask that your complaint is sent to a Director of Avrasons, who will reply within 20 days or write to let you know why this cannot be done and agree a new deadline with you.
Independent review
If you are not satisfied with the response from a Director of Avrasons, you have the right to take your complaint to the Parliamentary Commissioner of Administration (the Ombudsman).
If you are unable to resolve your complaint, as we are a member of the NAEA, register your complaint with the Association by writing to: The Compliance Officer The National Association of Estate Agents Arbon House 6 Tournament Court Edgehill Drive Warwick CV34 6LG Telephone: 01926 496800 Facsimile: 01926 417788 Email: compliance@nfopp.co.uk
2
Investigations follow a series of procedures detailed in the Association's Disciplinary Procedure Regulations.
Investigations
? Members of the Association are required to comply with Rules of Conduct and Code of Practice for Residential Estate Agency
? Complaints will be investigated in accordance with the Association's Disciplinary Procedure Regulations
The Association will look into all complaints providing there is no alternative remedy available
? Complaints regarding monies outstanding, compensation, bonds and rent should be referred to the Small Claims Court
? Complaints involving allegations of a breach of The Estate Agents Act 1979 or the Property Misdescriptions Act 1991, complainants are advised to contact their local Trading Standards Department
? Complaints involving claims for financial redress may be considered by the Ombudsman for Estate Agents, (see below)
Where legal proceedings have been instigated by either party, the Association will not commence their own investigations until the action has been concluded
? The Association does not have the authority over its members to order compensation to be paid to a complainant nor are we able to become directly involved in a complaint
? The Association is unable to investigate complaints about a member's conduct that has occurred more than two years prior to receipt of the complaint
Disciplinary Powers
? The Association has the authority to discipline members should they be found to be in breach of the Rules of Conduct or Code of Practice
? Penalties are; caution, formal warning or they could be summoned to a Disciplinary Tribunal (if found to be in breach of the Rules of Conduct, the member could be fined for each breach of the rules, suspended or expelled from membership)
3
The Property Ombudsman
As of 3 April 2006 the NAEA made it a mandatory requirement for all Principals, Partners and Directors to have their company within a scheme that offers independent redress for complainants. For most NAEA members this means that they are also required to join The Property Ombudsman. This requirement currently relates only to
Residential Sales and Residential Lettings agents.
If you have not been able to resolve your complaint through the agents own internal complaints procedure you will be able to ask the The Property Ombudsman to consider your complaint.
Please contact: The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP Telephone: 01722 335458 Facsimile: 01722 332296 www.tpos.co.uk
Last updated at 11:03 AM 19/07/2017 by richard jennings

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