Avrasons Ltd
4.8/5, 144 reviews
96% recommended
81% lettings valuation accuracy
93% lettings fee satisfaction
Avrasons Limited has been established since 1965 as an independent estate agency specialising in lettings and management of residential properties. We also have a dedicated team dealing with freehold management. Other services that we offer include advice on acquisition and property development.Our senior management are professionally qualified and members of ... show more Avrasons Limited has been established since 1965 as an independent estate agency specialising in lettings and management of residential properties. We also have a dedicated team dealing with freehold management. Other services that we offer include advice on acquisition and property development.Our senior management are professionally qualified and members of the National Association of Estate Agents and Royal Institution of Chartered Surveyors. We are also members of The National Approved Letting Scheme, The Property Ombudsman and the Financial Conduct Authority for non-investment insurance products.At Avrasons we provide a personal and tailor made service built on trust, professionalism and an excellent reputation. Whatever your property requirements, you can be assured of a high standard of service and dedication.

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2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 81% 93% £360 £2,840
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 2 123 1 0 0 0 0 5 3
Areas covered
  • SW9
  • Kennington
  • SW4
  • Oval
  • SE11
  • Kennington Oval
  • sw2
  • Stockwell
  • se5
  • Elephant and Castle
  • SE17
  • Peckham
  • SE15
  • Camberwell
  • SW8
  • Brixton
  • SE1
  • Clapham
  • SE11
  • Walworth
Address

16 Brixton Road
Oval,London
Greater London
SW9 6BU
02075824011

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS ARMA NALS UKALA TPOS Lettings TPOS NLA SAL DPS TDS Move With Us National Homes Network
Images & Videos

“Justyna has been professional, kind and helpful throughout all the ......”

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Feb 13,2018
Minithumbup
Justyna
By: 'Giada'
Feb 13,2018
0 people found
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Justyna has been professional, kind and helpful throughout all the lettings process. Her supportive attitude towards the client has made this usual stressful moment easy to handle....
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“Justyna was able to understand our needs and fulfil our ......”

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Feb 08,2018
Minithumbup
Justyna
By: 'Ruben Torres'
Feb 08,2018
0 people found
this helpful
Justyna was able to understand our needs and fulfil our expectations. She fought the price on our behalf and was always eager to answer our questions in short timing, always with a smile in her face and a very good attitude. All in all I ...
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“It's been a great pleasure to have such a nice, ......”

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Feb 08,2018
Minithumbup
Justyna
By: 'Nicolas alderete'
Feb 08,2018
0 people found
this helpful
It's been a great pleasure to have such a nice, efficient and kind agent like Justyna. She knew exactly what we were looking for and was very aware of our needs by providing right and quick answers. We are very happy with her management and ...
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Comment on agent fees
Really affordable fees.
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“Justyna was polite and friendly, very helpful from start to ......”

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Feb 08,2018
Minithumbup
Justyna
By: '5el85'
Feb 08,2018
0 people found
this helpful
Justyna was polite and friendly, very helpful from start to finish and a joy to have help us find our new property. She was very responsive to questions and reliable. I wouldn't hesitate to recommend her for assistance with a stress-free move....
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Comment on agent fees
The lower the fees the better of course!
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“Justyna was very helpful throughout the process. She was not ......”

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Feb 06,2018
Minithumbup
Justyna
By: 'Linda'
Feb 06,2018
0 people found
this helpful
Justyna was very helpful throughout the process. She was not only friendly but also professional, promptly answering emails and questions, which helped to speed up the process as I was urgently looking for a place. I would recommend her to my friends....
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“Justyna was excellent to deal with; couldn't have been more ......”

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Jan 30,2018
Minithumbup
Justyna
Richard Jennings
By: 'Ffion'
Jan 30,2018
0 people found
this helpful
Justyna was excellent to deal with; couldn't have been more helpful and managed the whole process quickly and efficiently. She followed up all questions quickly and I always felt she was fully in control of the process. Also she was very personable and friendly - ...
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Comment on agent fees
As with all fees I found these to be high, although competitive compared to other brands.
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“We have had a really positive experience when renting through ......”

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Jan 30,2018
Minithumbup
Justyna
By: 'Taja&Mitja'
Jan 30,2018
0 people found
this helpful
We have had a really positive experience when renting through Avrasons; they are professional, reliable and respond very quickly to all our queries. Justyna has been extremely kind and supportive throughout the letting process. We had not expected the letting process to be so smooth ...
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Good
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“The agents at Avrasons Ltd were extremely helpful and forthcoming ......”

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Jan 30,2018
Minithumbup
Justyna
Richard Jennings
By: 'Joe Wornham'
Jan 30,2018
0 people found
this helpful
The agents at Avrasons Ltd were extremely helpful and forthcoming with information when completing our move, couldn't have asked for anymore....
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Comment on agent fees
Agent fees are expected so neither good or bad.
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“Perfect, clear, and effective communication during the whole renting process. ......”

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Jan 30,2018
Minithumbup
Justyna
By: 'Alfonso M.'
Jan 30,2018
0 people found
this helpful
Perfect, clear, and effective communication during the whole renting process. Always willing to help and clarify potential doubts. Very good rental agent....
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“It has been a pleasure renting a property with Avrasons ......”

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Nov 14,2017
Minithumbup
Justyna
By: 'Roz'
Nov 14,2017
0 people found
this helpful
It has been a pleasure renting a property with Avrasons Ltd. Justyna has been amazing and has communicated with us quickly with all the information throughout the whole process, answering any queries we had. This has been the smoothest and easiest journey from start to ...
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Comment on agent fees
Compared to other agencies and for the services, the fees are very reasonable.
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“Has been incredibly kind, helpful and on-the ball throughout the ......”

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Nov 06,2017
Minithumbup
Justyna
By: 'Fionntan'
Nov 06,2017
0 people found
this helpful
Has been incredibly kind, helpful and on-the ball throughout the entire process. She quickly created a rapport and was always available to talk to!...
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Comment on agent fees
good
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“Justyna has supported me to find the most suitable flat ......”

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Nov 06,2017
Minithumbup
Justyna
By: 'Idil Yanmaz'
Nov 06,2017
0 people found
this helpful
Justyna has supported me to find the most suitable flat for me and after I have agreed to get the flat I am living in now. She was very kind and transparent through out the process. We followed up the flat requirements and informed me ...
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“So lovely and always so quick at replying and resolving ......”

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Oct 16,2017
Minithumbup
Justyna
Mat
By: 'AB'
Oct 16,2017
0 people found
this helpful
So lovely and always so quick at replying and resolving issues. They made the experience so much easier and are the best agents I have dealt with in London (and I have dealt with a lot)...
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“An excellent lettings agent. We rented with Avrasons for 2 to 3 ......”

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Oct 03,2017
Minithumbup
Ian
Richard Jennings
By: 'Henry B'
Oct 03,2017
0 people found
this helpful
An excellent lettings agent. We rented with Avrasons for 2 to 3 years and would highly recommend them. All issues throughout the Tenancy were handled efficiently and professionally. Superb all round. Thank you. We loved living in the flat....
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Comment on agent fees
good
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“Very helpful and has great local knowledgeable, the fee was ......”

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Sep 15,2017
Minithumbup
By: 'Richard Pointer'
Sep 15,2017
0 people found
this helpful
Very helpful and has great local knowledgeable, the fee was good and service was second to none. Would highly recommend Adam!...
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“Justyna was very knowledgeable about the rental market and the ......”

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Jul 19,2017
Minithumbup
Justyna
By: 'Andrew C'
Jul 19,2017
0 people found
this helpful
Justyna was very knowledgeable about the rental market and the property I opted for. She was polite and efficient and a pleasure to deal with....
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Comment on agent fees
reasonable
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“Adam offers a bespoke end to end service. He is ......”

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May 29,2017
Minithumbup
By: 'FP'
May 29,2017
0 people found
this helpful
Adam offers a bespoke end to end service. He is very efficient, personable, and really cares about offering positive solutions and excellent customer satisfaction. A real asset to the team....
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Comment on agent fees
The annual was brought in a few years ago. Adam was not in charge of my property but I'm sure when the time comes he will be personable I'm sure.
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“Justyna has been such a great contact through the process ......”

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May 17,2017
Minithumbup
Justyna
By: 'Siobhan'
May 17,2017
0 people found
this helpful
Justyna has been such a great contact through the process of renting our flat! Very quick and responsive and lovely to communicate with!...
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Comment on agent fees
Good
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“Justyna helped recently with a move to a flat. She ......”

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Apr 11,2017
Minithumbup
Justyna
By: 'FG'
Apr 11,2017
0 people found
this helpful
Justyna helped recently with a move to a flat. She has been great - very responsive (by email or phone), professional and helpful....
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Comment on agent fees
Probably average fees
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“I had a great experience with Justyna, she was entirely ......”

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Mar 28,2017
Minithumbup
Justyna
By: 'Ellena Ingles'
Mar 28,2017
0 people found
this helpful
I had a great experience with Justyna, she was entirely professional and fast to reply to any questions that I had. Thanks Justyna!...
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Comment on agent fees
Good
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“Justyna was very professional and thorough, and able to accommodate ......”

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Mar 27,2017
Minithumbup
Justyna
By: 'Simon'
Mar 27,2017
0 people found
this helpful
Justyna was very professional and thorough, and able to accommodate several different viewings so that we could all see the property. The documents were clear and easy to sign online and she was quick to respond to our questions....
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“I would thoroughly recommend Justyna as an agent to anyone ......”

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Feb 28,2017
Minithumbup
Justyna
By: 'AC'
Feb 28,2017
0 people found
this helpful
I would thoroughly recommend Justyna as an agent to anyone interested in renting. She is highly professional, friendly, and above all very helpful. You feel that she is on your side in the all process of renting, easily contactable and explaining everything you need. She ...
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Comment on agent fees
Quite fair, but could be a lower.
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“Agency very serious, particularly for us, Justyna. A nice and ......”

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Feb 16,2017
Minithumbup
Justyna
By: 'Simone'
Feb 16,2017
0 people found
this helpful
Agency very serious, particularly for us, Justyna. A nice and kind person always ready to help you for everything and every time. Always friendly and always with a smile. This is very important, she loves her job and you can see that. Any problem for ...
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Comment on agent fees
Good
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“Justyna helped us to find the house that fits perfectly ......”

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Feb 16,2017
Minithumbup
Justyna
By: 'Beatrice'
Feb 16,2017
0 people found
this helpful
Justyna helped us to find the house that fits perfectly for us. Nice, friendly and very kind all the time, she has been always very helpful and really understanding towards us. Every question, every doubt, she was always available to help us. Thank you for ...
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“Justyna was incredibly helpful and approachable throughout all stages of ......”

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Feb 15,2017
Minithumbup
Justyna
Mat
By: 'Simon H'
Feb 15,2017
0 people found
this helpful
Justyna was incredibly helpful and approachable throughout all stages of the application process. Her tour of the property was clear and descriptive, whilst we did not feel rushed. From beginning, Justyna provided all of the details we would need for our application clearly and fairly, ...
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Comment on agent fees
The fees were very reasonable and appropriate for the service received.
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“Justyna has demonstrated in all of our interactions with her, ......”

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Feb 14,2017
Minithumbup
Justyna
By: 'Rebecca'
Feb 14,2017
0 people found
this helpful
Justyna has demonstrated in all of our interactions with her, to be friendly, knowledgeable, highly responsive to our calls or emails, honest, professional and incredibly helpful. She was very patient with our incessant questions, and I felt that she went above the call of duty ...
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Comment on agent fees
Good
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“Justyna has been the most professional agent we have ever ......”

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Feb 14,2017
Minithumbup
Justyna
By: 'Kate'
Feb 14,2017
0 people found
this helpful
Justyna has been the most professional agent we have ever come accross. This made the viewing a pleasure. She made sure the houses were in good condition before we went in, she was formal, she stayed late after hours answering questions about the houses we ...
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Comment on agent fees
Excellent!
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“Very efficient and professional interactions. Dealt almost exclusively with Justyna ......”

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Feb 13,2017
Minithumbup
Justyna
Richard Jennings
By: 'Isobel'
Feb 13,2017
0 people found
this helpful
Very efficient and professional interactions. Dealt almost exclusively with Justyna who was so lovely, always had time to talk through things and explain processes, as this was my first ever rental. Really felt like she went out of her way to make the whole process ...
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Comment on agent fees
Good
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“Richard is a great guy. Really helpful, really responsive, very ......”

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Feb 09,2017
Minithumbup
Richard Jennings
By: 'Jack M'
Feb 09,2017
0 people found
this helpful
Richard is a great guy. Really helpful, really responsive, very genuine. Photos of the flat were very accurate. Helped me out with a problem the next day. Replies to all my emails. Patient when processes have been tricky....
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Comment on agent fees
GOOD
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“I've been With Avrasons for 2 years and I am pleased, ......”

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Feb 08,2017
Minithumbup
Mat
By: 'Peri'
Feb 08,2017
0 people found
this helpful
I've been With Avrasons for 2 years and I am pleased, impressed by the dedication and professionalism they provide....
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Comment on agent fees
The fees are very fair and good.
Was this helpful? Yes
Staff picture Marcia
(10)
Staff picture Justyna
(78)
Staff picture Richard Jennings
(50)
Staff picture Mat
(12)
Staff picture George
(7)
No image available Ian
(4)
No image available Hollie
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Avrasons complaints procedure
Dealing with your complaint immediately
Our aim is to resolve complaints on the spot, so if you know which Department is responsible for the service you are concerned about, or the name or title of the appropriate member of staff, please make your complaint directly. The switchboard will help you find the right person.
If you do not have this information, please contact a Director of Avrasons. They will either direct you to the right person or take a note of your complaint and pass it to him or her. This will usually be done within 24 hours.
Formal complaint
If you are not happy with the response to your complaint please ask that your complaint is sent to a Director of Avrasons, who will reply within 20 days or write to let you know why this cannot be done and agree a new deadline with you.
Independent review
If you are not satisfied with the response from a Director of Avrasons, you have the right to take your complaint to the Parliamentary Commissioner of Administration (the Ombudsman).
If you are unable to resolve your complaint, as we are a member of the NAEA, register your complaint with the Association by writing to: The Compliance Officer The National Association of Estate Agents Arbon House 6 Tournament Court Edgehill Drive Warwick CV34 6LG Telephone: 01926 496800 Facsimile: 01926 417788 Email: compliance@nfopp.co.uk
2
Investigations follow a series of procedures detailed in the Association's Disciplinary Procedure Regulations.
Investigations
? Members of the Association are required to comply with Rules of Conduct and Code of Practice for Residential Estate Agency
? Complaints will be investigated in accordance with the Association's Disciplinary Procedure Regulations
The Association will look into all complaints providing there is no alternative remedy available
? Complaints regarding monies outstanding, compensation, bonds and rent should be referred to the Small Claims Court
? Complaints involving allegations of a breach of The Estate Agents Act 1979 or the Property Misdescriptions Act 1991, complainants are advised to contact their local Trading Standards Department
? Complaints involving claims for financial redress may be considered by the Ombudsman for Estate Agents, (see below)
Where legal proceedings have been instigated by either party, the Association will not commence their own investigations until the action has been concluded
? The Association does not have the authority over its members to order compensation to be paid to a complainant nor are we able to become directly involved in a complaint
? The Association is unable to investigate complaints about a member's conduct that has occurred more than two years prior to receipt of the complaint
Disciplinary Powers
? The Association has the authority to discipline members should they be found to be in breach of the Rules of Conduct or Code of Practice
? Penalties are; caution, formal warning or they could be summoned to a Disciplinary Tribunal (if found to be in breach of the Rules of Conduct, the member could be fined for each breach of the rules, suspended or expelled from membership)
3
The Property Ombudsman
As of 3 April 2006 the NAEA made it a mandatory requirement for all Principals, Partners and Directors to have their company within a scheme that offers independent redress for complainants. For most NAEA members this means that they are also required to join The Property Ombudsman. This requirement currently relates only to
Residential Sales and Residential Lettings agents.
If you have not been able to resolve your complaint through the agents own internal complaints procedure you will be able to ask the The Property Ombudsman to consider your complaint.
Please contact: The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP Telephone: 01722 335458 Facsimile: 01722 332296 www.tpos.co.uk
Last updated at 11:03 AM 19/07/2017 by richard jennings

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