Austin & Wyatt
2.6/5, 91 reviews
40% recommended
80% sales valuation accuracy
86% sales fee satisfaction



Property Features

No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 80% 86% £70,000 £415,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 7 3 16 23 6 5 5 2 21
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Latest Properties

No Properties

“Don't call back...”

Share on :
Sep 24,2021
Minithumbdown
By: 'Paul'
Sep 24,2021
0 people found
this helpful
Left several messages requesting to view a property, no answer or return of call. I feel sorry for the vendor to be honest as we are in a position to proceed so they could end up with a good offer but won't because we are ...
read full review
Was this helpful? Yes

“Estate agents never get back to you if your o......”

Share on :
Aug 21,2021
Minithumbdown
By: 'Jen'
Aug 21,2021
0 people found
this helpful
Estate agents never get back to you if your offer is submitted and what the vendor's response was. I have been waiting for two weeks. They wanted to increase the offer, then had my offer accepted even less than the asking price. Then after the ...
read full review
Was this helpful? Yes

“Useless,Just as bad as any other agentThe o......”

Share on :
Jul 21,2021
Minithumbdown
By: 'A.J'
Jul 21,2021
0 people found
this helpful
Useless,Just as bad as any other agent The only positive is that the photos were good. communication and professionalism would be 0/10...
read full review
Was this helpful? Yes

“Originally seemed a respectable and decent ag......”

Share on :
May 12,2021
Minithumbdown
By: 'Mr Osborne'
May 12,2021
0 people found
this helpful
Originally seemed a respectable and decent agent to rent from until the end of the tenancy. Staff do not pick up the phones. Store manager (amesbury) likes to push blame onto landlord and tenant rather than taking responsibility. Awful communication. Takes a long time to ...
read full review
Was this helpful? Yes

“We instructed Austin & Wyatt, Lower Parkstone......”

Share on :
Apr 21,2021
Minithumbdown
By: 'Bob'
Apr 21,2021
0 people found
this helpful
We instructed Austin & Wyatt, Lower Parkstone, to let our flat. It seemed ok to start with, then viewing messages we received were contradictory and false. We found that the Senior Lettings Negotiator preferred emails as opposed to a simple phone call, even when we stated ...
read full review
Was this helpful? Yes

“Worst communication. Do not recommend...”

Share on :
Feb 03,2021
Minithumbdown
By: 'Rachael'
Feb 03,2021
0 people found
this helpful
Poor communication, made offers via the lettings team and never informed if they were successful or not. No follow ups to keep us up to date so we we elsewhere and secured a property in 48 hours....
read full review
Was this helpful? Yes

“Great service throughout the sales progress. ......”

Share on :
Jan 22,2021
Minithumbup
By: 'Aj'
Jan 22,2021
0 people found
this helpful
Great service throughout the sales progress. Exchanged and completed in less than 10 weeks. Very informative mortgage broker. Not only manged to get me more money but reduced my monthly repayment interest. Highly recommended...
read full review
Was this helpful? Yes

“I had a great service from Russell and the re......”

Share on :
Oct 22,2020
Minithumbdown
By: 'Emily'
Oct 22,2020
0 people found
this helpful
I had a great service from Russell and the rest of the team at Austin and wyatt would recommend if looking to buy or sell...
read full review
Was this helpful? Yes

“Excellent service. Russell & his team worked ......”

Share on :
Sep 29,2020
Minithumbup
By: 'Len'
Sep 29,2020
0 people found
this helpful
Excellent service. Russell & his team worked hard on our behalf to secure a genuine buyer at a better price than expected. Whilst we knew Austin & Wyatt were well established Russell Crook had been highly recommended by both a neighbour and relative . We couldnt believe a ...
read full review
Was this helpful? Yes

“Incredibly unprofessional and the manager app......”

Share on :
Sep 28,2020
Minithumbdown
By: 'peter'
Sep 28,2020
2 people found
this helpful
Incredibly unprofessional and the manager appears only interested in short term commissions and interestingly named Crook. Please avoid this Agency at all costs. ....
read full review
Was this helpful? Yes

“Excellent Service...”

Share on :
Jul 28,2020
Minithumbup
By: 'Denise'
Jul 28,2020
0 people found
this helpful
Natasha's call out of blue one wet afternoon was the sunshine we needed. We had spent two months on the market with Purple Bricks which needless to say did not bring us many viewings and especially none that were in a position to proceed with ...
read full review
Was this helpful? Yes

“I've rented a beautiful thatched cottage in t......”

Share on :
Jul 07,2020
Minithumbup
By: 'Jeff'
Jul 07,2020
0 people found
this helpful
I've rented a beautiful thatched cottage in the New Forest and found Austin and Wyatt very helpful. Richard showed me round and was very accommodating. I would definitely recommend them...
read full review
Was this helpful? Yes

“My review of Austin Wyatt/Countrywide is not ......”

Share on :
Jun 08,2020
Minithumbdown
By: 'Paul'
Jun 08,2020
0 people found
this helpful
My review of Austin Wyatt/Countrywide is not favourable! I have enclosed my latest email detailing my experience of presently purchasing a property marketed by Austin Wyatt. To Austin Wyatt main office:... I’m in the process of purchasing one of your properties In the ...
read full review
Was this helpful? Yes

“Do not go with this agent if you value your n......”

Share on :
Apr 01,2020
Minithumbdown
By: 'Karen'
Apr 01,2020
0 people found
this helpful
Do not go with this agent if you value your neighbours. I have the gross misfortune of owning a house next door to one of the properties they manage. I came home from a day at work to find an enormous amount of garden debris ...
read full review
Attachments

Review file
Was this helpful? Yes

“Fantastic professionals!...”

Share on :
Feb 20,2020
Minithumbup
By: 'Fiona'
Feb 20,2020
0 people found
this helpful
From the outset, Kyle, David and Marcus were fantastic professionals and respectful of the way in which we wished to approach the market. When things didn’t move immediately, they gave sensible advice and were incredibly helpful and supportive in how they contacted the agents ...
read full review
Was this helpful? Yes

“Very good service from Natalie Eustace found ......”

Share on :
Feb 10,2020
Minithumbup
By: 'SABIE'
Feb 10,2020
1 people found
this helpful
Very good service from Natalie Eustace found a tenant for our flat very quickly.Freindly staff always on hand to answer any queries....
read full review
Was this helpful? Yes

“Amazing...”

Share on :
Feb 10,2020
Minithumbdown
By: 'Jade'
Feb 10,2020
0 people found
this helpful
Amazing place and the Staff was wonderful and so helpful Highly recommended. Anyone wanting to rent go to them, they are spot on. Thanks everyone...
read full review
Was this helpful? Yes

“agent Review...”

Share on :
Jan 16,2020
Minithumbup
By: 'coles'
Jan 16,2020
0 people found
this helpful
Both Richard and Yvonne have always been extremely helpful, very quick to respond to queries. Happy to assist with printing and posting documents if you do not have IT access. They both give you confidence in any dealings....
read full review
Was this helpful? Yes

“Austin Wyatt/ Palmer Snell Christchurch Sarah......”

Share on :
Dec 03,2019
Minithumbup
By: 'CM'
Dec 03,2019
0 people found
this helpful
Austin Wyatt/ Palmer Snell Christchurch Sarah, Amanda and Jack and the rest of the team Jack, Kelsey and Russell have always been at the end of the phone during my sale. They were professional, polite, and went the extra mile to ensure that every viewing ...
read full review
Was this helpful? Yes

“Excellent service from Yvonne and Richard als......”

Share on :
Sep 25,2019
Minithumbup
By: 'Marian'
Sep 25,2019
0 people found
this helpful
Excellent service from Yvonne and Richard also from the front of desk person- i am ashamed to say I have forgotten her name - but they are all very approachable....
read full review
Was this helpful? Yes

“A very satisfied customer....”

Share on :
Aug 20,2019
Minithumbup
By: 'Cara'
Aug 20,2019
0 people found
this helpful
Studio flats can be hard to sell unless you get a cash buyer. However, Austin and Wyatt never gave up with my property and continued to find prospective buyers and arranged viewings at convenient times. Scott, Sarah and Simon were always available, responded to emails ...
read full review
Was this helpful? Yes

“Austin and Wyatt Totton...”

Share on :
Jun 12,2019
Minithumbup
By: 'C'
Jun 12,2019
0 people found
this helpful
Very impressive service by professional, friendly staff. Made a complicated sale look easy and managed to do it in a very fast timescale. great liaising with other agencies Highly recommended....
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Amazing...”

Share on :
Apr 23,2019
Minithumbup
By: 'Kerry'
Apr 23,2019
0 people found
this helpful
I would fully recommend Austin and Wyatt Canford Heath, they were very friendly and actually they felt like friends. All the staff very happy and helpful, they made our move run smoothly....
read full review
Was this helpful? Yes

“THE WORST EXPERIENCE EVER!!!!!...”

Share on :
Feb 18,2019
Minithumbdown
By: 'Cathy'
Feb 18,2019
6 people found
this helpful
Renting from Austin & Wyatt, Bournemouth, was the WORST thing we ever did. They are rude, arrogant, unfriendly, uncaring & show absolutely no respect for renting tenants. We had an absolute nightmare dealing with them & would NEVER recommend them to anyone. They are bullies....
read full review
Comment on agent fees
Extortionate.
Was this helpful? Yes

“Awful customer service...”

Share on :
Jan 29,2019
Minithumbdown
By: '302stacey'
Jan 29,2019
1 people found
this helpful
Contacted gobind about a viewing; Asked three times; on the phone and in email over a Thursday and Friday but he said he couldn't make it so would ask a colleague or try the fareham branch. Heard nothing back so emailed him asking him to ...
read full review
Comment on agent fees
No comment
Was this helpful? Yes

“Bullies...”

Share on :
Jan 27,2019
Minithumbdown
By: 'Sibble'
Jan 27,2019
2 people found
this helpful
I'm in the process of buying and I had a phone call 2 days ago accusing me of pretty every form of me deliberately delaying, not having my deposit, wasting money of the vendor and how the vendor could sell for more and quicker with someone ...
read full review
Was this helpful? Yes

“Very happy...”

Share on :
Dec 28,2018
Minithumbup
By: 'Cass'
Dec 28,2018
0 people found
this helpful
Selling our house was proving difficult and it had been on the market for 4 months with Purplebricks. It was on the market off the market and so on. Then Sarah knocked the door. She asked if she could help sell our house and gave us ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Maintenance - Complaint...”

Share on :
Dec 19,2018
Minithumbdown
By: 'Christian'
Dec 19,2018
1 people found
this helpful
I wrote to Austin & Wyatt 2 weeks ago regarding a complaint, Still no response. Below is the email I sent: From: Christian Bentley Date: Wed, 5 Dec 2018, 17:18 Subject: Re: Flat 3a Lennox Mansions - Works To: , read full review
Comment on agent fees
The worst experience I have ever had with any business
Was this helpful? Yes

“Poor service...”

Share on :
Sep 30,2018
Minithumbdown
By: 'Kev'
Sep 30,2018
1 people found
this helpful
From June to September 2018 I had 4 to 6 viewings. Feedback on those viewings was rare as was any general feedback. To add insult to injury, they admitted their performance was poor but still held me to 2 weeks notice unless I took them as joint agents. One ...
read full review
Was this helpful? Yes

“Absolutely Appalling Service...”

Share on :
Jul 13,2018
Minithumbdown
By: 'Disgruntled'
Jul 13,2018
4 people found
this helpful
We used Austin Wyatt when we let our house whilst overseas. The only thing they did consistently well was take money from us! They were quick enough to take money for 'visits' and minor repairs; but every time we emailed with a concern they NEVER ...
read full review
Comment on agent fees
Laughable!
Was this helpful? Yes
By: Mark
Apr 23, 2020
View all comments (1)
I have found exactly the same as this reviewer Poor service, unprofessional, take your money and basically do nothing Very corporate and not interested ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Austin & Wyatt

Individual Branch Awards


.
As Seen On

Find the Best Agent to
Sell or Rent Your Home