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Austin D'arcy
4.4/5, 96 Reviews
85% Recommended
84% sales valuation accuracy
100% letting valuation accuracy
95% sales fee satisfaction
95% letting fee satisfaction
We are a small but busy firm based in Hammersmith, providing prospective Tenants, current Tenants and all our Landlords the best service possible.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 84% | 95% | £0 | £0 |
| Lettings | 100% | 95% | £500 | £3,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 15 | 0 | 61 | 13 | 0 | 0 | 0 | 0 | 6 | 1 |
Areas covered
- Chiswick, Harrow, Acton, Wembley, Ealing
- Hanwell, Fulham, Osterley
- Shepherds Bush, Hounslow, Hammersmith, Cranfield
Address
Austin D'arcy
6 Shepherds Bush Road, London, Greater London
W6 7PJ
0208 7496060
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 10:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
Images and Videos
As a young person just ...
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5 Star Review
By : 'Gabriel'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Tenant)
Rent PCM : £1263
Would you recommend ? : Yes
Postcode : W12
30 Apr 2017
People found this helpful0
As a young person just beginning a professional career in London and renting for the first time a flat I would say that the team has been pretty helpful and friendly and did find us an amazing flat with a reasonable price and great location! team is always present in case of a technical problem in ... Read Full Review
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Great estate agent for both ...
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5 Star Review
By : 'mr'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : TW5
30 Apr 2017
People found this helpful0
Great estate agent for both landlords and tenants. Very fair in representing both types of customers. I am a landlord and very pleased with my tenants and assistance from Austin Darcy. 5 STAR ... Read Full Review
Comments on Agent Fees
good
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Excellent Customer ...
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5 Star Review
By : 'Jonathan'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Tenant)
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : W6
30 Apr 2017
People found this helpful0
Excellent Customer service.Very helpful in finding a new home for me.I highly recommand this agency for other people who are looking to move into a new ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Very friendly and helpful ...
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5 Star Review
By : 'Mihai'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W12
29 Apr 2017
People found this helpful0
Very friendly and helpful staff. Always sorted maintenance issues very quick and effective. Communication was always at a high standard, overall a very good estate agent-tenant ... Read Full Review
Comments on Agent Fees
Fees very reasonable, quite cheaper that most estate agents.
Comments (0)Was this helpful?:
Gurwin and Simon were very ...
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5 Star Review
By : 'Laura'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : W6
27 Apr 2017
People found this helpful0
Gurwin and Simon were very efficient in finding me good tenants and dealing with all compliance to rent my property. very happy with the ... Read Full Review
Comments on Agent Fees
GOOD
Comments (0)Was this helpful?:
Simon has shown ...
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5 Star Review
By : 'Hardip'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : W3
25 Apr 2017
People found this helpful0
Simon has shown professionalism in renting my property very quickly. Gurwin dealt with all issues quickly and arranged reasonable ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
I have been renting through ...
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5 Star Review
By : 'Karam'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W3
25 Apr 2017
People found this helpful0
I have been renting through Austin Darcy for many years. They are very responsive and easy. Gurwin replies to my repairs very ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
I am very happy with the help ...
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5 Star Review
By : 'Sheila'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : W3
25 Apr 2017
People found this helpful0
I am very happy with the help support and efficiency of these staff members along with Victoria too. I have had a long standing relationship with this fiirm and appreciate they treat you on a personal level as opposed to a corporate one ... Read Full Review
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From a tenant's experience I ...
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4 Star Review
By : 'Acton'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W3
25 Apr 2017
People found this helpful0
From a tenant's experience I can say that staff are helpful and put effort in their work, however it is not easy to do it all as challenges keep coming outside their control. Also try to respond promptly to ... Read Full Review
Comments (0)Was this helpful?:
Good customer service, ...
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5 Star Review
By : 'Cedric'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Tenant)
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : W128
25 Apr 2017
People found this helpful0
Good customer service, tenancy contract very reasonable, responsive on the phone. fair inventory, property clean, agency respectful of tenants and their ... Read Full Review
Comments on Agent Fees
GOOD CUSTOMER SERVICE
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All i would say is ...
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5 Star Review
By : 'Josh'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Owner)
Rent PCM : £3500
Would you recommend ? : Yes
Postcode : W12
24 Apr 2017
People found this helpful0
All i would say is trustworthy with good family values. i would gladly recommend the agents. Gurwin is on always on top of ... Read Full Review
Comments on Agent Fees
Very Satisfied
Comments (0)Was this helpful?:
I am a new tenant for one of ...
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5 Star Review
By : 'Lynda'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Tenant)
Rent PCM : £1278
Would you recommend ? : Yes
Postcode : W12
24 Apr 2017
People found this helpful0
I am a new tenant for one of their properties and I am completely satisfied with the service provided by Austin Darcy,especially Viktoria and Simon.They kept me updated with all the necessary information while waiting for the move in date.Any problems with the property were taken care of very ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
I am very happy with the ...
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5 Star Review
By : 'Mr.'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Owner)
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : W6
24 Apr 2017
People found this helpful0
I am very happy with the customer service i am receiving from Austin Darcy. I am landlord and they look after all my properties and always keep me posted with ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
I have been with them for ...
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5 Star Review
By : 'Al'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W12
11 Apr 2017
People found this helpful0
I have been with them for about 3 years and I can say I am really happy. They are very effective and understanding, Everything went smooth this past years and I appreciate their hard work. Thank you ... Read Full Review
Comments on Agent Fees
Good!
Comments (0)Was this helpful?:
brilliant support, very ...
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5 Star Review
By : 'Dominika'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Tenant)
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : W12
10 Feb 2017
People found this helpful0
brilliant support, very efficient and professional , full of understanding and empathy and always coming up with solutions; feeling supported and assisted when ... Read Full Review
Comments on Agent Fees
very good
Comments (0)Was this helpful?:
Excellent service all the ...
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5 Star Review
By : 'Y'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : NW10
9 Feb 2017
People found this helpful0
Excellent service all the time. They are very friendly and always take any of my concerns in their high consideration and deal with it ... Read Full Review
Comments (0)Was this helpful?:
Very good agency, ...
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5 Star Review
By : 'Roxana'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TW34
5 Feb 2017
People found this helpful0
Very good agency, professionally, everything on point. Any problem they took care in the next 24h, I was happy of the ... Read Full Review
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I have been with Austin darcy ...
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5 Star Review
By : 'G.Sidhu'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Owner)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : UXBR
1 Feb 2017
People found this helpful0
I have been with Austin darcy more than 17 years. Reliable and trustworthy. my experience has been with very friendly and helpful with ... Read Full Review
Comments on Agent Fees
Satisfactory
Comments (0)Was this helpful?:
Gurwin takes care of our flat ...
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5 Star Review
By : 'MartinaT'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W6
1 Feb 2017
People found this helpful0
Gurwin takes care of our flat anytime we have an issue. We had once a problem with the heating and he was there replying our messages on a Saturday morning. Last week we had a big issue in the kitchen (pipes were completely blocked!) and he also sent us someone to repair it in the same day. He ... Read Full Review
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I rented for 2 and a half ...
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5 Star Review
By : 'S.Rocha'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W6
1 Feb 2017
People found this helpful0
I rented for 2 and a half years and they were always helpful and quick to reply to our concerns. Would rent with them ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Stage One – Contact member of team you have been dealing with We receive very few complaints, however we understand that sometimes things don’t go exactly to plan and occasionally go wrong. If this occurs, we encourage you to try and resolve the situation with the member of our team you have been dealing with. Stage Two – Contact Manager If we are unable to resolve the situation at Stage 1, you may refer the case to the Manager. Where necessary, if the situation remains unresolved, we recommend that the issue is raised within one month of completing Stage 1. The member of team will provide you with the manager’s name and contact details. Alternatively you may write to the Manager at: info@austindarcy.co.uk. We will acknowledge the complaint within three working days of receipt and work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days. Stage Three – Contact Director If you still remain dissatisfied and wish to further escalate your complaint, you may then write to the Director via post to the following address: 6 Shepherds Bush Road, London, W6 7PJ. Stage Four – Contact The Property Ombudsman If you are not satisfied with the proposed resolution, you may approach The Property Ombudsman Service (TPOS) at www.tpos.co.uk Please note that if you do wish to contact The Property Ombudsman Service (TPOS), you must do so within six months of the date of the final proposed resolution from us. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.
Last updated at 10/27/2017, 5:34:44 AM by allAgents
