Austin & Wyatt

57 reviews 2.4 /5 rating
  • 46% valuation accuracy
  • 35% recommend
  • 55% fee satisfaction
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    Gavin
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    Colin Pereira
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    Kyle Nichols
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    David Todd
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    Karen unknown
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    Mr Thompson
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    David Thompson
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    Sam Newton
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    tina tindle
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    Tom Piper
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    Martin Noke
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    Orrey Pike
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    Harriet Baldwin
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    Martin Shaw
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    Bobbi Hammond
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    Alan Woodhouse
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    tracey gifford
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    nick
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    JACK
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    Andrew McDonald
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Properties for rent
Jul 07,2017
Minithumbup
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Jul 07,2017
0 people found
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So disappointed. Renting a house from Austin and Wyatt. The house was empty for 3 weeks but they did nothing in those 3 weeks. When I moved in, it was filthy, the oven door is broken so I can't use it. They told me I had to fit a new light to the ceiling and the garden is full of rubbish and overgrown with weeds. I am trying to sort it out with maintenance but no one is contacting me. Considering the outrageous fees they charged, the least they can do is inspect and fix what's broken. Annoyed!!!...
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Comment on agent fees
Outrageously high for what they provide
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Jun 26,2017
Minithumbdown
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Alan Woodhouse
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Andrew McDonald
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Jun 26,2017
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My experience of Austin & Wyatt started reasonably well (with an email out of the blue and follow-up phone call from Alan insisting that now was the right time to sell my property). Once my property went on the market, I received several viewings (some viewers were interested, others were clearly disinterested and were looking for a different sort of property) and a couple of low offers. After several weeks on the market, the viewings and offers dried up and the property remained unsold....
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Comment on agent fees
High agent fees compared to local independent agents.
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Jun 22,2017
Minithumbup
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Jun 22,2017
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Fantastic service. I can't fault the team from the Winchester office at all. Richard and Gail were the two I dealt with and they were both readily available and really moved the sale along. I might add that Richard came up with a very creative way for me to get extra money for the house which no other agent suggested and really worked. So in summary, I found them both sincere, honest and genuinely nice people to deal with and most importantly effective....
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Comment on agent fees
Fair fees as agreed.
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Jun 15,2017
Minithumbup
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Jun 15,2017
0 people found
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My thanks to Austin & Wyatt Poole, under the management of Mr Scott Sowter, for the professional service given to the challenging sale of my property in Poole. Thank you. I unreservedly recommend Austin & Wyatt Poole. Robin Gibbons...
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Comment on agent fees
Industry standard.
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Apr 03,2017
Minithumbdown
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Apr 03,2017
0 people found
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Communication on the day I completed was non existent. my solicitor confirmed I could collect the key they didn't even seem aware that the chain was completing, Evident to the email I received today 10 days after I moved in stating that apparently exchange of contracts is happening today. Appalling service...
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Mar 20,2017
Minithumbdown
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Mar 20,2017
3 people found
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Countrywide took over a small independent Letting Agent in Amesbury Wilts, and changed its name to "Austin and Wyatt. Within weeks all of the existing knowledgable staff had left. The back office became a call centre in Nottingham. Countrywide's speciality is "add on charges" which they turn into an art form. You will pay for EVERYTHING. Local maintenance contractors were forced to add a hidden percentage to their charges (passed back to Countrywide) or face the sack. Simple ...
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Feb 03,2017
Minithumbdown
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Feb 03,2017
0 people found
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Trying to buy, administration and returning of calls & email is truly poor. The owners need to improve this organisation or they will fail in relation to other Estate Agents....
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Comment on agent fees
I would not use this agent on current experience.
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Nov 23,2016
Minithumbdown
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Nov 23,2016
3 people found
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Zero points. Countrywide is the power behind a number of High Street "names". This review is for AUSTIN WYATT in Amesbury Wilts. Countrywide took over what was a small local letting agent, and that is when the service went into freefall. Countrywide/Austin Wyatt service is characterised by three things, all of which appear in many other reviews below: 1: Rip off fees, charges for everything and anything to both landlord and tenant (often for the same thing), money taken in advanc...
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Comment on agent fees
See above. Ludicrous add ons, inflated charges for routine admin, Hidden percentages demanded from contractors.
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Oct 12,2016
Minithumbdown
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Oct 12,2016
0 people found
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So disappointed with the service provided by this company. We explained that white goods were essential for the rental property we were looking for. On viewing a property we were told that the white goods were included. Again before making an offer I asked that they double checked that the white goods were included, and we were once again told they were. On moving in to the property, having already paid large amounts in fees, rent and deposit, there were no white goods present. On calling Austin...
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Comment on agent fees
Too high for the level of service provided
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Aug 22,2016
Minithumbdown
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Aug 22,2016
0 people found
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Unfortunately, I'm a tenant with this agent. IF you are a tenant then you are the lowest of the low apparently. These people are out to rip you off and make you feel like you should be grateful to be one of their tenants. I am moving out because I do not like these agents. I like the property but I do not want to be involved with this firm any longer. They are very unprofessional, care only about their fees..The worst agents i have ever rented from. AVOID...
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What agent could do to change your mind?
Rip off
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Comment on agent fees
Rip off
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Jul 28,2016
Minithumbdown
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Jul 28,2016
1 people found
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I was on the market with another agent, but hadn't sold. I was repeatedly contacted by Austin and Wyatt who assured me that they could sell my home in a few weeks. I took them on as a joint agent, however in all the time that they were meant to be marketing my property, I received no contact from them. No viewings, no advice or support, no feedback - absolutely nothing. I was originally told that as a joint agent, I would only pay their agency fee if they sold the house, however it transpire...
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Jul 21,2016
Minithumbdown
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Gavin
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Jul 21,2016
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We arranged a house viewing with these guys and we were interested in the house so the agent said he would talk to the landlord and get back to us, 2 days later the house has been let out, not even a phone call to tell us it's a no bad customer service won't ever use them again.....
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What agent could do to change your mind?
Ridiculous
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Ridiculous
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Mar 31,2016
Minithumbup
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Kyle Nichols
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David Todd
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Mar 31,2016
0 people found
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Excellent! From initial meeting and discussion on my purchase and sale requirements all through to assisting with speedy completion, they were there every step of the way. Excellent communication to keep me informed at all times too....
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Comment on agent fees
Good
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Mar 11,2016
Minithumbdown
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Mar 11,2016
2 people found
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The worst buying experience ever. Our offer was not presnted to the vendor because we did not agree to use their broker with whom we met but she was quite terrible to be frank. So after we told them we were going to use a different broker their manager phoned us and in arrogant way told us that either we use their broker or they would not present our offer to the seller. So we contacted the seller ourselves and told them about our offer and what happened. And indeed the agency did not present ou...
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Jan 23,2016
Minithumbdown
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Jan 23,2016
0 people found
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I can honestly say I have never felt so let down and mugged off by a company in all my life. Me and my girlfriend are renting for the first time and found a really nice house. We got all the way to paying in a holding fee and writing out our references and it was going so well. Then I got a call saying that the house we had really liked is actually not for rent as the landlord has made a private sale. Truly gutting, and one can only assume that was down to a lack of communication between Austin ...
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What agent could do to change your mind?
The agents fees are ‚£300 which is reasonable, but trying to get that back is not reasonable especially when you have every single right to claim it back. It¢â‚¬â„¢s like trying to get back a single sweet from a miserable baby that is surrounded by millions of sweets.
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Comment on agent fees
The agents fees are ‚£300 which is reasonable, but trying to get that back is not reasonable especially when you have every single right to claim it back. It¢â‚¬â„¢s like trying to get back a single sweet from a miserable baby that is surrounded by millions of sweets.
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Dec 02,2015
Minithumbdown
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JACK
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Dec 02,2015
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Jack is a staff from Austin and wytt in Fareham branch. He left the lights on in the three rooms in my house when he was given the key and trusted all would be ok. but four days later when I went back to see the property. three rooms lights were left on! I called him to cancel the contract but he then asked me to sign the acceptance form then can cancel the contract. he even never asked me to sign the contract till up today! but he put my property online without a contract and refuse to take it...
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Oct 31,2015
Minithumbup
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nick
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Tom Piper
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Oct 31,2015
0 people found
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excellent sold on first day six offers for the asking price in one day thank you all alan nick and tom...
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Comment on agent fees
excellent
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Aug 03,2015
Minithumbup
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Alan Woodhouse
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Aug 03,2015
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Quick, excellent service and always well informed about viewings. Always happy to answer questions over the phone regarding feedback from property viewings. They managed to get me the asking price for the property when other agents had tried to get me to accept much lower offers on the property. Happy with the service I received overall....
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Jul 28,2015
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Alan Woodhouse
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Tom Piper
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Jul 28,2015
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A rather variable experience - took a year to sell property and eventually gave up and sent it to auction. During this time we dealt with a number of different office managers so there was a lack of continuity. Some were better at communicating progress (or lack of it) than others, some had better marketing ideas than others. All were polite but not effective at achieving a sale. I think we were advised to put too high a price on the property initially, which didn't help. I was just lucky I was ...
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What agent could do to change your mind?
The fee seemed high initially but they probably earned it as the house was on the market for so long.
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Comment on agent fees
The fee seemed high initially but they probably earned it as the house was on the market for so long.
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Jul 28,2015
Minithumbup
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Alan Woodhouse
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Tom Piper
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Jul 28,2015
0 people found
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We chose to sell our property through this agent because we were impressed by the professional approach of Alan Woodhouse. They were excellent at keeping us informed and always returned calls promptly. We were happy with the number of viewings and the feedback we received. Any delays in the sale were mainly due to the solicitors, Countrywide, who are associated with Austin & Wyatt and would not recommend anyone to use them....
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Jul 21,2015
Minithumbup
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Alan Woodhouse
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Tom Piper
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Jul 21,2015
0 people found
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This agent provided a professional service. They were very persistent and diligent in their pursuit of a completed sale and helped ensure as smooth and efficient a process as possible. All information was accurate and communication was good....
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Jul 10,2015
Minithumbup
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Alan Woodhouse
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Jul 10,2015
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Our experience with Austen and Wyatt was excellent. Alan was our main contact and gave us a first class service. In addition every other member of staff knew what was happening with the sale, so the continuity was faultless. Everyone was professional, polite and friendly, and I felt confident at all times that they were doing what they needed to. I never had to remind anyone, and whenever I left a message, it was dealt with promptly. I couldn't have asked for a more personalised, competent, and...
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Jul 03,2015
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Karen unknown
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tracey gifford
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Jul 03,2015
0 people found
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I have been living in my property for nearly seven years with my now seven year old daughter. And i can honestly say for the whole period of lbeing here i have had CONSTANT problems with (countrywide) Austin Wyatt! From being spoken to by the...
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Jun 02,2015
Minithumbdown
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Jun 02,2015
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A very disorganised branch with a very high staff turnover. Not helped by the accounts dept being located in India, tenancies being dealt with by a department in the Midlands and an IT system which is constantly crashing. Trying to get queries resolved is very difficult with constant chasing, long delays and staff taking no responsibility. Since Austin & Wyatt (Countrywide) bought the old agent, they have lost over half their properties through bad management and reputation has suffered....
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May 27,2015
Minithumbdown
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Alan Woodhouse
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May 27,2015
1 people found
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I would really like more space to write my review as they are not nice people to deal with and go back on their promises and frankly are out to make as much money as possible.Their caring approach even goes as far as telling you to rent somewhere or live on a friends settee as they want the sale to go through and not having much help in finding you a property as they said.Infact they tell very little truth my cash buyer turned out a mortgage purchaser,i think that has to do with commission on th...
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Apr 29,2015
Minithumbdown
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Apr 29,2015
1 people found
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4 months the worst time of my life they lie about everything and treat the staff like pigs DO NOT USE AT ALL COST...
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Apr 21,2015
Minithumbdown
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Bobbi Hammond
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Tom Piper
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Apr 21,2015
2 people found
this helpful
Worst estate agents ever! Just gone through a month long process in buying my first flat. They told me my offer had been accepted and even though I had my mortgage agreed in principle, they insisted I met with their onsite mortgage broker Bobbi. I waited three weeks for Bobbi to come back to me on anything and have just been told they have accepted another offer even with prior discussion with my mortgage lender. They are RUDE, they do not respond to emails or phone calls and have consequently l...
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What agent could do to change your mind?
Respond to emails and phone calls! They are rude and incompetent. Do what they said they were going to do - if they are finding out mortgages for you and looking at insurance, actually come back to the customer.
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Mar 03,2015
Minithumbdown
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Mar 03,2015
3 people found
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We went in to Austin & Wyatt simply to register so we were on the list for any houses that came up for sale in the Totton area. Initial impressions were great, very helpful staff. But, as soon as we cancelled our mortgage advice meeting that's went it went downhill. They wouldn't take no for an answer so we literally had to hang up the phone. Once a property did become available they wouldn't let us see the property without going for a mortgage meeting! Ridiculous, so needless to say...
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What agent could do to change your mind?
Not try and bully customers in to buying their products.
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Feb 17,2015
Minithumbdown
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Feb 17,2015
2 people found
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This company is an absolute disgrace. We have been tenants for over two years, in that time we have been made to feel like incompetent children who simply don't matter. We are both working professionals who have rented for a number of years and have never defaulted. I reported an issue with the paint starting to peel on some of the walls, this is a result of cheap paint, I was told that I shouldn't clean or scrub the walls so hard. I have yet to meet someone who regularly washes their wal...
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What agent could do to change your mind?
Treat tenants like functioning human beings, people rent because they have to not because they are utter scum. It is not a class war, we are people too. Don\'t say you will do something and then fail. In short don\'t lie. Don\'t threaten people with debt collection when you have received the payment for rent, also when this has been proven - have the good grace to apologise. The best thing you could do is to cease being a letting agent.
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Comment on agent fees
Extortionate and the amounts change depending on who you are talking to.
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Dec 08,2014
Minithumbdown
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Dec 08,2014
1 people found
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Brief overview: - Very high fees. Initially quoted a small figure then when signing they mysteriously grew by >50% - Poor communication, both between us and the agents and between themselves - Unwilling to work for their fee - Own brand contents insurance forced upon us. It is possible to decline, but they don't make it easy....
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What agent could do to change your mind?
Provide better training for new employees.
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Comment on agent fees
Lower your fees, or be more willing to help and communicate.
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View All 47 Branches


Austin & Wyatt - Bitterne Village Branch, , Hamp
Bitterne Village Branch
369 Bitterne Road, Hampshire
(0)
Austin & Wyatt - Branch, Bournemouth, BH1
Branch
113 Old Christchurch Road, Bournemouth BH1 1EP
(6)
Austin & Wyatt - Branch, Bournemouth, BH4
Branch
116 Poole Road, Bournemouth BH4 9EF
(0)
show all branches (47)
Austin & Wyatt - Branch, Bournemouth, BH8
Branch
413-415 Charminster Road, Bournemouth BH8 9QT
(1)
Austin & Wyatt - Branch, Bournemouth, BH9
Branch
690 Wimborne Road, Bournemouth BH9 2EG
(1)
Austin & Wyatt - Branch, Bournemouth, BH9
Branch
27-29 Castle Lane West, Bournemouth BH9 3LH
(0)
Austin & Wyatt - Branch, Fareham, PO16
Branch
79 High Street, Fareham PO16 7AX
(3)
Austin & Wyatt - Branch, Ferndown, BH22
Branch
66 Victoria Road, Ferndown BH22 9JA
(0)
Austin & Wyatt - Branch, Lyndhurst, SO43
Branch
37 High Street, Lyndhurst SO43 7BE
(1)
Austin & Wyatt - Branch, New Milton, BH25
Branch
15 Old Milton Road, New Milton BH25 6DQ
(0)
Austin & Wyatt - Branch, Poole, BH14
Branch
267 Ashley Road, Poole BH14 9DS
(3)
Austin & Wyatt - Branch, Poole, BH17
Branch
15 Adastral Square, Poole BH17 8SA
(1)
Austin & Wyatt - Branch, Portsmouth, PO5
Branch
5 Clarendon Road, Portsmouth PO5 2DU
(0)
Austin & Wyatt - Branch, Portsmouth, PO5
Branch
5 Clarendon Road, Portsmouth PO5 2DU
(2)
Austin & Wyatt - Branch, Ringwood, BH24
Branch
36 Southampton Road, Ringwood BH24 1JD
(0)
Austin & Wyatt - Branch, Salisbury, SP1
Branch
54 Castle Street, Salisbury SP1 3TS
(12)
Austin & Wyatt - Branch, Waterlooville, PO7
Branch
230 London Road, Waterlooville PO7 7HB
(0)
Austin & Wyatt - Amesbury - Salisbury, Salisbury, SP4
Amesbury - Salisbury
30 Salisbury Street, Salisbury SP4 7HD
(2)
Austin & Wyatt - Bishops Waltham Branch, Bishops Waltham, SO32
Bishops Waltham Branch
The Square, Bishops Waltham SO32 1GG
(0)
Austin & Wyatt - Branch, Southampton, SO15
Branch
335 Shirley Road, Southampton SO15 3JD
(0)
Austin & Wyatt - Chandler's Ford Branch, Chandlers Ford, SO53
Chandler's Ford Branch
93A Winchester Road, Chandlers Ford SO53 2GG
(0)
Austin & Wyatt - Eastleigh, , SO50
Eastleigh
1D High Street, Eastleigh SO50 5LB
(1)
Austin & Wyatt - Highcliffe Branch, Christchurch, BH23
Highcliffe Branch
294 Lymington Road, Christchurch BH23 5ET
(0)
Austin & Wyatt - London Road Southampton, Southampton, SO15
London Road Southampton
26 London Road, Southampton SO15 2SE
(13)
Austin & Wyatt - Bishops Waltham, SO32
Office 1
The Square, Bishops Waltham SO32 1GG
(0)
Austin & Wyatt - Southampton, SO18
Office 10
369 Bitterne Road Bitterne, Southampton SO18 5RR
(0)
Austin & Wyatt - Waterlooville, PO7
Office 12
230 London Road, Waterlooville PO7 7HB
(0)
Austin & Wyatt - Portsmouth, PO5
Office 13
5 Clarendon Road, Portsmouth PO52DA
(0)
Austin & Wyatt - Waterloo, Bournemouth, BH17
Office 14
15 Adastral Square Canford Heath, Bournemouth BH17 8SA
(0)
Austin & Wyatt - Bournemouth, BH9
Office 15
2729 Castle Lane West, Bournemouth BH9 3LH
(1)
Austin & Wyatt - Ferndown, Bournemouth, BH22
Office 16
66 Victoria Road, Bournemouth BH22 9JA
(0)
Austin & Wyatt - Christchurch, Bournemouth, BH23
Office 18
294 Lymington Road Highcliffe, Bournemouth BH23 5ET
(0)
Austin & Wyatt - Chandlers Ford, SO53
Office 2
93a Winchester Road, Chandlers Ford SO53 2GG
(2)
Austin & Wyatt - Fareham, PO16
Office 3
79 High Street, Fareham PO16 7AX
(0)
Austin & Wyatt - Lyndhurst, SO43
Office 4
Volunteer House 37 High Street, Lyndhurst SO43 7BE
(0)
Austin & Wyatt - Bournemouth, BH25
Office 5
15 Old Milton Road, Bournemouth BH25 6DQ
(0)
Austin & Wyatt - Ringwood, Bournemouth, BH24
Office 6
36 Southampton Road, Bournemouth BH24 1JD
(0)
Austin & Wyatt - Park Gate, SO31
Office 7
19 Middle Road, Park Gate SO31 7GH
(0)
Austin & Wyatt - Southampton, SO15
Office 8
335 Shirley Road Shirley, Southampton SO15 3JD
(0)
Austin & Wyatt - Totton, SO40
Office 9
7a Salisbury Road, Totton SO40 3HW
(3)
Austin & Wyatt - office-19, Bournemouth, BH14
office-19
267 Ashley Road Upper Parkstone, Bournemouth BH14 9DS
(0)
Austin & Wyatt - office-20, Bournemouth, BH9
office-20
690 Wimborne Road Winton, Bournemouth BH9 2EG
(0)
Austin & Wyatt - office-22, Bournemouth, BH4
office-22
116 Poole Road, Bournemouth BH4 9EF
(0)
Austin & Wyatt - Park Gate Branch, Park Gate, SO31
Park Gate Branch
19 Middle Road, Park Gate SO31 7GH
(1)
Austin & Wyatt - Southbourne - Bournemouth, Bournemouth, BH6
Southbourne - Bournemouth
24 Southbourne Grove, Bournemouth BH6 3RA
(0)
Austin & Wyatt - Totton Branch, Totton, SO40
Totton Branch
7A Salisbury Road, Totton SO40 3HW
(0)
Austin & Wyatt - Winchester, , SO23
Winchester
7 Southgate St, Winchester SO23 9DY
(2)


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