75% sales valuation accuracy
82% sales fee satisfaction
No company information
Latest Reviews
View all Reviews 73
3rd Dec 2019
reviewed by 'CM Dibley'
25th Sep 2019
reviewed by 'Marian Marsh'
20th Aug 2019
reviewed by 'Cara Sandys'
12th Jun 2019
reviewed by 'C Payne'
23rd Apr 2019
reviewed by 'Kerry'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 82% | £70,000 | £268,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 6 | 1 | 14 | 20 | 5 | 4 | 3 | 2 | 16 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Dec 03,2019
Dec 03,2019
0
people found
this helpful
this helpful
Austin Wyatt/ Palmer Snell Christchurch Sarah, Amanda and Jack and the rest of the team Jack, Kelsey and Russell have always been at the end of the phone during my sale. They were professional, polite, and went the extra mile to ensure that every viewing ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25,2019
Sep 25,2019
0
people found
this helpful
this helpful
Excellent service from Yvonne and Richard also from the front of desk person- i am ashamed to say I have forgotten her name - but they are all very approachable....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 20,2019
Aug 20,2019
0
people found
this helpful
this helpful
Studio flats can be hard to sell unless you get a cash buyer. However, Austin and Wyatt never gave up with my property and continued to find prospective buyers and arranged viewings at convenient times. Scott, Sarah and Simon were always available, responded to emails ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 12,2019
Jun 12,2019
0
people found
this helpful
this helpful
Very impressive service by professional, friendly staff. Made a complicated sale look easy and managed to do it in a very fast timescale. great liaising with other agencies Highly recommended....
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Apr 23,2019
Apr 23,2019
0
people found
this helpful
this helpful
I would fully recommend Austin and Wyatt Canford Heath, they were very friendly and actually they felt like friends. All the staff very happy and helpful, they made our move run smoothly....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 18,2019
Feb 18,2019
5
people found
this helpful
this helpful
Renting from Austin & Wyatt, Bournemouth, was the WORST thing we ever did. They are rude, arrogant, unfriendly, uncaring & show absolutely no respect for renting tenants. We had an absolute nightmare dealing with them & would NEVER recommend them to anyone. They are bullies....
read full review
read full review
Comment on agent fees
Extortionate.
Was this helpful?
Yes
Yes
Jan 29,2019
Jan 29,2019
1
people found
this helpful
this helpful
Contacted gobind about a viewing; Asked three times; on the phone and in email over a Thursday and Friday but he said he couldn't make it so would ask a colleague or try the fareham branch. Heard nothing back so emailed him asking him to ...
read full review
read full review
Comment on agent fees
No comment
Was this helpful?
Yes
Yes
Jan 27,2019
Jan 27,2019
2
people found
this helpful
this helpful
I'm in the process of buying and I had a phone call 2 days ago accusing me of pretty every form of me deliberately delaying, not having my deposit, wasting money of the vendor and how the vendor could sell for more and quicker with someone ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 28,2018
Dec 28,2018
0
people found
this helpful
this helpful
Selling our house was proving difficult and it had been on the market for 4 months with Purplebricks. It was on the market off the market and so on. Then Sarah knocked the door. She asked if she could help sell our house and gave us ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Dec 19,2018
Dec 19,2018
1
people found
this helpful
this helpful
I wrote to Austin & Wyatt 2 weeks ago regarding a complaint, Still no response.
Below is the email I sent:
From: Christian Bentley
Date: Wed, 5 Dec 2018, 17:18
Subject: Re: Flat 3a Lennox Mansions - Works
To: , read full review
Comment on agent fees
The worst experience I have ever had with any business
Was this helpful?
Yes
Yes
Sep 30,2018
Sep 30,2018
1
people found
this helpful
this helpful
From June to September 2018 I had 4 to 6 viewings. Feedback on those viewings was rare as was any general feedback.
To add insult to injury, they admitted their performance was poor but still held me to 2 weeks notice unless I took them as joint agents. One ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13,2018
Jul 13,2018
3
people found
this helpful
this helpful
We used Austin Wyatt when we let our house whilst overseas. The only thing they did consistently well was take money from us!
They were quick enough to take money for 'visits' and minor repairs; but every time we emailed with a concern they NEVER ...
read full review
read full review
Comment on agent fees
Laughable!
Was this helpful?
Yes
Yes
Feb 18,2018
Feb 18,2018
0
people found
this helpful
this helpful
I found Richard and colleagues hugely helpful and supportive at all stages of the process of selling my late father's house.
I am sure his positive enthusiasm assisted the sale which occurred within ten viewings.
Everyone i spoke to was kind and helpful...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Feb 04,2018
Feb 04,2018
0
people found
this helpful
this helpful
Very happy with the services of Austin and Wyatt, Canford Heath. Very good local knowledge of current house values and rental investments. Kept well informed at all stages of the purchase. Communication between us and the vendor was efficient and prompt when questions were raised. ...
read full review
read full review
Comment on agent fees
We were buyers.
Was this helpful?
Yes
Yes
Aug 17,2017
Aug 17,2017
0
people found
this helpful
this helpful
My Choice to use Austin and Wyatt was based on the way in which Richard came across to me at our first meeting, I did meet with two other estate agents. Richard listened to what I had to say and how I would like things ...
read full review
read full review
Comment on agent fees
The fees were clearly explained and fair in the market place.
Was this helpful?
Yes
Yes
Aug 04,2017
Aug 04,2017
2
people found
this helpful
this helpful
This branch has very poor communication to tenants. The staffs are polite but not prioritize and keep their customers well informed. Every processes I have been through were super slow. Now II am waiting patiently for getting my deposit back for more than 2 weeks without ...
read full review
read full review
Comment on agent fees
Expensive. Services I received really not worth it.
Was this helpful?
Yes
Yes
Jul 07,2017
Jul 07,2017
0
people found
this helpful
this helpful
So disappointed. Renting a house from Austin and Wyatt. The house was empty for 3 weeks but they did nothing in those 3 weeks. When I moved in, it was filthy, the oven door is broken so I can't use it. They told me I had to ...
read full review
read full review
Comment on agent fees
Outrageously high for what they provide
Was this helpful?
Yes
Yes
Jun 26,2017
Jun 26,2017
0
people found
this helpful
this helpful
My experience of Austin & Wyatt started reasonably well (with an email out of the blue and follow-up phone call from Alan insisting that now was the right time to sell my property). Once my property went on the market, I received several viewings (some viewers ...
read full review
read full review
Comment on agent fees
High agent fees compared to local independent agents.
Was this helpful?
Yes
Yes
Jun 22,2017
Jun 22,2017
0
people found
this helpful
this helpful
Fantastic service. I can't fault the team from the Winchester office at all. Richard and Gail were the two I dealt with and they were both readily available and really moved the sale along. I might add that Richard came up with a very creative ...
read full review
read full review
Comment on agent fees
Fair fees as agreed.
Was this helpful?
Yes
Yes
Jun 15,2017
Jun 15,2017
0
people found
this helpful
this helpful
My thanks to Austin & Wyatt Poole, under the management of Mr Scott Sowter, for the professional service given to the challenging sale of my property in Poole. Thank you. I unreservedly recommend Austin & Wyatt Poole. Robin Gibbons...
read full review
read full review
Comment on agent fees
Industry standard.
Was this helpful?
Yes
Yes
Apr 03,2017
Apr 03,2017
2
people found
this helpful
this helpful
Communication on the day I completed was non existent. my solicitor confirmed I could collect the key they didn't even seem aware that the chain was completing, Evident to the email I received today 10 days after I moved in stating that apparently exchange of contracts ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 20,2017
Mar 20,2017
11
people found
this helpful
this helpful
Countrywide took over a small independent Letting Agent in Amesbury Wilts, and changed its name to "Austin and Wyatt. Within weeks all of the existing knowledgable staff had left. The back office became a call centre in Nottingham. Countrywide's speciality is "add on charges" which ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 19, 2018
View all comments
(1)
This is so sad to hear, and continue hearing. I was one of the Partners of the former business and retired a year before it was sold to A&W. I still receive contact from former Landlords. I have now returned to letting in Salisbury and hope you have made reassuring alternative arrangements. ...
Feb 03,2017
Feb 03,2017
1
people found
this helpful
this helpful
Trying to buy, administration and returning of calls & email is truly poor. The owners need to improve this organisation or they will fail in relation to other Estate Agents....
read full review
read full review
Comment on agent fees
I would not use this agent on current experience.
Was this helpful?
Yes
Yes
Nov 23,2016
Nov 23,2016
5
people found
this helpful
this helpful
Zero points. Countrywide is the power behind a number of High Street "names". This review is for AUSTIN WYATT in Amesbury Wilts. Countrywide took over what was a small local letting agent, and that is when the service went into freefall. Countrywide/Austin Wyatt service ...
read full review
read full review
Comment on agent fees
See above. Ludicrous add ons, inflated charges for routine admin, Hidden percentages demanded from contractors.
Was this helpful?
Yes
Yes
Oct 12,2016
Oct 12,2016
0
people found
this helpful
this helpful
So disappointed with the service provided by this company. We explained that white goods were essential for the rental property we were looking for. On viewing a property we were told that the white goods were included. Again before making an offer I asked that ...
read full review
read full review
Comment on agent fees
Too high for the level of service provided
Was this helpful?
Yes
Yes
Aug 22,2016
Aug 22,2016
1
people found
this helpful
this helpful
Unfortunately, I'm a tenant with this agent. IF you are a tenant then you are the lowest of the low apparently. These people are out to rip you off and make you feel like you should be grateful to be one of their tenants. I ...
read full review
read full review
What agent could do to change your mind?
Rip offAttached Filesnbsp;
Comment on agent fees
Rip off
Was this helpful?
Yes
Yes
Jul 28,2016
Jul 28,2016
1
people found
this helpful
this helpful
I was on the market with another agent, but hadn't sold.
I was repeatedly contacted by Austin and Wyatt who assured me that they could sell my home in a few weeks.
I took them on as a joint agent, however in all the time ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 21,2016
Jul 21,2016
0
people found
this helpful
this helpful
We arranged a house viewing with these guys and we were interested in the house so the agent said he would talk to the landlord and get back to us, 2 days later the house has been let out, not even a phone call to tell ...
read full review
read full review
What agent could do to change your mind?
RidiculousAttached Filesnbsp;
Comment on agent fees
Ridiculous
Was this helpful?
Yes
Yes
Mar 31,2016
Mar 31,2016
0
people found
this helpful
this helpful
Excellent!
From initial meeting and discussion on my purchase and sale requirements all through to assisting with speedy completion, they were there every step of the way.
Excellent communication to keep me informed at all times too....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 11,2016
Mar 11,2016
3
people found
this helpful
this helpful
The worst buying experience ever. Our offer was not presnted to the vendor because we did not agree to use their broker with whom we met but she was quite terrible to be frank. So after we told them we were going to use a ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 03, 2019
View all comments
(1)
Failed to present our offer, instead convinced owner to take lower offer from a developer friend. Avoid !!! Rotten to the core. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
