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Website not available Properties for sale
Properties for rent
Aug 17,2017
Minithumbup
Richard Gibbins
By: 'Mark Naylor'
Aug 17,2017
0 people found
this helpful
My Choice to use Austin and Wyatt was based on the way in which Richard came across to me at our first meeting, I did meet with two other estate agents. Richard listened to what I had to say and how I would like things to progress, he made promises which he delivered on time and in a very concise but professional manner. Richard built up a very good working relationship with me and was always most helpful as where the other staff in his office, if he said he would get back to me then he did and...
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Comment on agent fees
The fees were clearly explained and fair in the market place.
Was this helpful? Yes
Aug 04,2017
Minithumbdown
By: 'Sumon'
Aug 04,2017
0 people found
this helpful
This branch has very poor communication to tenants. The staffs are polite but not prioritize and keep their customers well informed. Every processes I have been through were super slow. Now II am waiting patiently for getting my deposit back for more than 2 weeks without any updates from staff member at all. Need so much improvement. Not satisfied by their services....
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Comment on agent fees
Expensive. Services I received really not worth it.
Was this helpful? Yes
Jul 07,2017
Minithumbup
By: 'Sevster'
Jul 07,2017
0 people found
this helpful
So disappointed. Renting a house from Austin and Wyatt. The house was empty for 3 weeks but they did nothing in those 3 weeks. When I moved in, it was filthy, the oven door is broken so I can't use it. They told me I had to fit a new light to the ceiling and the garden is full of rubbish and overgrown with weeds. I am trying to sort it out with maintenance but no one is contacting me. Considering the outrageous fees they charged, the least they can do is inspect and fix what's broken. Annoyed!!!...
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Comment on agent fees
Outrageously high for what they provide
Was this helpful? Yes
Jun 26,2017
Minithumbdown
Alan Woodhouse
Andrew McDonald
By: 'SP'
Jun 26,2017
0 people found
this helpful
My experience of Austin & Wyatt started reasonably well (with an email out of the blue and follow-up phone call from Alan insisting that now was the right time to sell my property). Once my property went on the market, I received several viewings (some viewers were interested, others were clearly disinterested and were looking for a different sort of property) and a couple of low offers. After several weeks on the market, the viewings and offers dried up and the property remained unsold....
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Comment on agent fees
High agent fees compared to local independent agents.
Was this helpful? Yes
Jun 22,2017
Minithumbup
By: 'Rory'
Jun 22,2017
0 people found
this helpful
Fantastic service. I can't fault the team from the Winchester office at all. Richard and Gail were the two I dealt with and they were both readily available and really moved the sale along. I might add that Richard came up with a very creative way for me to get extra money for the house which no other agent suggested and really worked. So in summary, I found them both sincere, honest and genuinely nice people to deal with and most importantly effective....
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Comment on agent fees
Fair fees as agreed.
Was this helpful? Yes
Jun 15,2017
Minithumbup
By: 'Robin Gibbons'
Jun 15,2017
0 people found
this helpful
My thanks to Austin & Wyatt Poole, under the management of Mr Scott Sowter, for the professional service given to the challenging sale of my property in Poole. Thank you. I unreservedly recommend Austin & Wyatt Poole. Robin Gibbons...
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Comment on agent fees
Industry standard.
Was this helpful? Yes
Apr 03,2017
Minithumbdown
By: 'Natalie Ford'
Apr 03,2017
0 people found
this helpful
Communication on the day I completed was non existent. my solicitor confirmed I could collect the key they didn't even seem aware that the chain was completing, Evident to the email I received today 10 days after I moved in stating that apparently exchange of contracts is happening today. Appalling service...
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Was this helpful? Yes
Mar 20,2017
Minithumbdown
By: 'Steve Quirrel'
Mar 20,2017
3 people found
this helpful
Countrywide took over a small independent Letting Agent in Amesbury Wilts, and changed its name to "Austin and Wyatt. Within weeks all of the existing knowledgable staff had left. The back office became a call centre in Nottingham. Countrywide's speciality is "add on charges" which they turn into an art form. You will pay for EVERYTHING. Local maintenance contractors were forced to add a hidden percentage to their charges (passed back to Countrywide) or face the sack. Simple ...
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Was this helpful? Yes
Feb 03,2017
Minithumbdown
By: 'Buyer'
Feb 03,2017
0 people found
this helpful
Trying to buy, administration and returning of calls & email is truly poor. The owners need to improve this organisation or they will fail in relation to other Estate Agents....
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Comment on agent fees
I would not use this agent on current experience.
Was this helpful? Yes
Nov 23,2016
Minithumbdown
By: 'Steve Quirrel'
Nov 23,2016
3 people found
this helpful
Zero points. Countrywide is the power behind a number of High Street "names". This review is for AUSTIN WYATT in Amesbury Wilts. Countrywide took over what was a small local letting agent, and that is when the service went into freefall. Countrywide/Austin Wyatt service is characterised by three things, all of which appear in many other reviews below: 1: Rip off fees, charges for everything and anything to both landlord and tenant (often for the same thing), money taken in advanc...
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Comment on agent fees
See above. Ludicrous add ons, inflated charges for routine admin, Hidden percentages demanded from contractors.
Was this helpful? Yes
Oct 12,2016
Minithumbdown
By: 'A Templeton'
Oct 12,2016
0 people found
this helpful
So disappointed with the service provided by this company. We explained that white goods were essential for the rental property we were looking for. On viewing a property we were told that the white goods were included. Again before making an offer I asked that they double checked that the white goods were included, and we were once again told they were. On moving in to the property, having already paid large amounts in fees, rent and deposit, there were no white goods present. On calling Austin...
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Comment on agent fees
Too high for the level of service provided
Was this helpful? Yes
Aug 22,2016
Minithumbdown
By: 'Luna'
Aug 22,2016
0 people found
this helpful
Unfortunately, I'm a tenant with this agent. IF you are a tenant then you are the lowest of the low apparently. These people are out to rip you off and make you feel like you should be grateful to be one of their tenants. I am moving out because I do not like these agents. I like the property but I do not want to be involved with this firm any longer. They are very unprofessional, care only about their fees..The worst agents i have ever rented from. AVOID...
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What agent could do to change your mind?
Rip off
Attached Files
Comment on agent fees
Rip off
Was this helpful? Yes
Jul 28,2016
Minithumbdown
By: 'Helen'
Jul 28,2016
1 people found
this helpful
I was on the market with another agent, but hadn't sold. I was repeatedly contacted by Austin and Wyatt who assured me that they could sell my home in a few weeks. I took them on as a joint agent, however in all the time that they were meant to be marketing my property, I received no contact from them. No viewings, no advice or support, no feedback - absolutely nothing. I was originally told that as a joint agent, I would only pay their agency fee if they sold the house, however it transpire...
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Was this helpful? Yes
Jul 21,2016
Minithumbdown
Gavin
By: 'Jayne'
Jul 21,2016
0 people found
this helpful
We arranged a house viewing with these guys and we were interested in the house so the agent said he would talk to the landlord and get back to us, 2 days later the house has been let out, not even a phone call to tell us it's a no bad customer service won't ever use them again.....
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What agent could do to change your mind?
Ridiculous
Attached Files
Comment on agent fees
Ridiculous
Was this helpful? Yes
Mar 31,2016
Minithumbup
Kyle Nichols
David Todd
By: 'Tina'
Mar 31,2016
0 people found
this helpful
Excellent! From initial meeting and discussion on my purchase and sale requirements all through to assisting with speedy completion, they were there every step of the way. Excellent communication to keep me informed at all times too....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 11,2016
Minithumbdown
By: 'Krzysztof'
Mar 11,2016
2 people found
this helpful
The worst buying experience ever. Our offer was not presnted to the vendor because we did not agree to use their broker with whom we met but she was quite terrible to be frank. So after we told them we were going to use a different broker their manager phoned us and in arrogant way told us that either we use their broker or they would not present our offer to the seller. So we contacted the seller ourselves and told them about our offer and what happened. And indeed the agency did not present ou...
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Was this helpful? Yes
Jan 23,2016
Minithumbdown
By: 'George'
Jan 23,2016
0 people found
this helpful
I can honestly say I have never felt so let down and mugged off by a company in all my life. Me and my girlfriend are renting for the first time and found a really nice house. We got all the way to paying in a holding fee and writing out our references and it was going so well. Then I got a call saying that the house we had really liked is actually not for rent as the landlord has made a private sale. Truly gutting, and one can only assume that was down to a lack of communication between Austin ...
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What agent could do to change your mind?
The agents fees are β€š£300 which is reasonable, but trying to get that back is not reasonable especially when you have every single right to claim it back. ItΒ’Γ’β€šΒ¬Γ’β€žΒ’s like trying to get back a single sweet from a miserable baby that is surrounded by millions of sweets.
Attached Files
Comment on agent fees
The agents fees are β€š£300 which is reasonable, but trying to get that back is not reasonable especially when you have every single right to claim it back. ItΒ’Γ’β€šΒ¬Γ’β€žΒ’s like trying to get back a single sweet from a miserable baby that is surrounded by millions of sweets.
Was this helpful? Yes
Dec 02,2015
Minithumbdown
JACK
By: 'J'
Dec 02,2015
0 people found
this helpful
Jack is a staff from Austin and wytt in Fareham branch. He left the lights on in the three rooms in my house when he was given the key and trusted all would be ok. but four days later when I went back to see the property. three rooms lights were left on! I called him to cancel the contract but he then asked me to sign the acceptance form then can cancel the contract. he even never asked me to sign the contract till up today! but he put my property online without a contract and refuse to take it...
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Was this helpful? Yes
Oct 31,2015
Minithumbup
nick
Tom Piper
By: 'manuel'
Oct 31,2015
0 people found
this helpful
excellent sold on first day six offers for the asking price in one day thank you all alan nick and tom...
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Comment on agent fees
excellent
Was this helpful? Yes
Aug 03,2015
Minithumbup
Alan Woodhouse
By: 'Vim'
Aug 03,2015
0 people found
this helpful
Quick, excellent service and always well informed about viewings. Always happy to answer questions over the phone regarding feedback from property viewings. They managed to get me the asking price for the property when other agents had tried to get me to accept much lower offers on the property. Happy with the service I received overall....
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Was this helpful? Yes
Jul 28,2015
Minithumbdown
Alan Woodhouse
Tom Piper
By: 'KS'
Jul 28,2015
0 people found
this helpful
A rather variable experience - took a year to sell property and eventually gave up and sent it to auction. During this time we dealt with a number of different office managers so there was a lack of continuity. Some were better at communicating progress (or lack of it) than others, some had better marketing ideas than others. All were polite but not effective at achieving a sale. I think we were advised to put too high a price on the property initially, which didn't help. I was just lucky I was ...
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What agent could do to change your mind?
The fee seemed high initially but they probably earned it as the house was on the market for so long.
Attached Files
Comment on agent fees
The fee seemed high initially but they probably earned it as the house was on the market for so long.
Was this helpful? Yes
Jul 28,2015
Minithumbup
Alan Woodhouse
Tom Piper
By: 'PS'
Jul 28,2015
0 people found
this helpful
We chose to sell our property through this agent because we were impressed by the professional approach of Alan Woodhouse. They were excellent at keeping us informed and always returned calls promptly. We were happy with the number of viewings and the feedback we received. Any delays in the sale were mainly due to the solicitors, Countrywide, who are associated with Austin & Wyatt and would not recommend anyone to use them....
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Was this helpful? Yes
Jul 21,2015
Minithumbup
Alan Woodhouse
Tom Piper
By: 'Mr P.'
Jul 21,2015
0 people found
this helpful
This agent provided a professional service. They were very persistent and diligent in their pursuit of a completed sale and helped ensure as smooth and efficient a process as possible. All information was accurate and communication was good....
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Was this helpful? Yes
Jul 10,2015
Minithumbup
Alan Woodhouse
By: 'Helen McCormack'
Jul 10,2015
0 people found
this helpful
Our experience with Austen and Wyatt was excellent. Alan was our main contact and gave us a first class service. In addition every other member of staff knew what was happening with the sale, so the continuity was faultless. Everyone was professional, polite and friendly, and I felt confident at all times that they were doing what they needed to. I never had to remind anyone, and whenever I left a message, it was dealt with promptly. I couldn't have asked for a more personalised, competent, and...
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Was this helpful? Yes
Jul 03,2015
Minithumbdown
Karen unknown
tracey gifford
By: 'tracey gifford'
Jul 03,2015
0 people found
this helpful
I have been living in my property for nearly seven years with my now seven year old daughter. And i can honestly say for the whole period of lbeing here i have had CONSTANT problems with (countrywide) Austin Wyatt! From being spoken to by the...
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Was this helpful? Yes
Jun 02,2015
Minithumbdown
By: 'Unhappy'
Jun 02,2015
0 people found
this helpful
A very disorganised branch with a very high staff turnover. Not helped by the accounts dept being located in India, tenancies being dealt with by a department in the Midlands and an IT system which is constantly crashing. Trying to get queries resolved is very difficult with constant chasing, long delays and staff taking no responsibility. Since Austin & Wyatt (Countrywide) bought the old agent, they have lost over half their properties through bad management and reputation has suffered....
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Was this helpful? Yes
May 27,2015
Minithumbdown
Alan Woodhouse
By: 'mitch'
May 27,2015
1 people found
this helpful
I would really like more space to write my review as they are not nice people to deal with and go back on their promises and frankly are out to make as much money as possible.Their caring approach even goes as far as telling you to rent somewhere or live on a friends settee as they want the sale to go through and not having much help in finding you a property as they said.Infact they tell very little truth my cash buyer turned out a mortgage purchaser,i think that has to do with commission on th...
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Was this helpful? Yes
Apr 29,2015
Minithumbdown
By: 'andy smith'
Apr 29,2015
1 people found
this helpful
4 months the worst time of my life they lie about everything and treat the staff like pigs DO NOT USE AT ALL COST...
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Was this helpful? Yes
Apr 21,2015
Minithumbdown
Bobbi Hammond
Tom Piper
By: 'MH'
Apr 21,2015
2 people found
this helpful
Worst estate agents ever! Just gone through a month long process in buying my first flat. They told me my offer had been accepted and even though I had my mortgage agreed in principle, they insisted I met with their onsite mortgage broker Bobbi. I waited three weeks for Bobbi to come back to me on anything and have just been told they have accepted another offer even with prior discussion with my mortgage lender. They are RUDE, they do not respond to emails or phone calls and have consequently l...
read full review
What agent could do to change your mind?
Respond to emails and phone calls! They are rude and incompetent. Do what they said they were going to do - if they are finding out mortgages for you and looking at insurance, actually come back to the customer.
Attached Files
Was this helpful? Yes
Mar 03,2015
Minithumbdown
By: 'Royd'
Mar 03,2015
3 people found
this helpful
We went in to Austin & Wyatt simply to register so we were on the list for any houses that came up for sale in the Totton area. Initial impressions were great, very helpful staff. But, as soon as we cancelled our mortgage advice meeting that's went it went downhill. They wouldn't take no for an answer so we literally had to hang up the phone. Once a property did become available they wouldn't let us see the property without going for a mortgage meeting! Ridiculous, so needless to say...
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What agent could do to change your mind?
Not try and bully customers in to buying their products.
Attached Files
Was this helpful? Yes



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93A Winchester Road, Chandlers Ford SO53 2GG
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294 Lymington Road, Christchurch BH23 5ET
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