77% sales valuation accuracy
83% sales fee satisfaction
No company information
...left to get your reviews in for the
2020
Estate & Letting Agent Awards
Latest Reviews
View all Reviews 79
28th Jul 2020
reviewed by 'Denise stock'
7th Jul 2020
reviewed by 'Jeff moody'
1st Apr 2020
reviewed by 'Karen'
20th Feb 2020
reviewed by 'Fiona Sutton'
10th Feb 2020
reviewed by 'SABIE Gill'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 77% | 83% | £70,000 | £400,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 6 | 2 | 14 | 22 | 5 | 4 | 3 | 2 | 18 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Jul 28,2020
Jul 28,2020
0
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Natasha's call out of blue one wet afternoon was the sunshine we needed. We had spent two months on the market with Purple Bricks which needless to say did not bring us many viewings and especially none that were in a position to proceed with ...
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Jul 07,2020
Jul 07,2020
0
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I've rented a beautiful thatched cottage in the New Forest and found Austin and Wyatt very helpful. Richard showed me round and was very accommodating. I would definitely recommend them...
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Jun 08,2020
Jun 08,2020
0
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My review of Austin Wyatt/Countrywide is not favourable! I have enclosed my latest email detailing my experience of presently purchasing a property marketed by Austin Wyatt.
To Austin Wyatt main office:...
I’m in the process of purchasing one of your properties In the ...
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Apr 01,2020
Apr 01,2020
0
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Do not go with this agent if you value your neighbours. I have the gross misfortune of owning a house next door to one of the properties they manage. I came home from a day at work to find an enormous amount of garden debris ...
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Feb 20,2020
Feb 20,2020
0
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From the outset, Kyle, David and Marcus were fantastic professionals and respectful of the way in which we wished to approach the market.
When things didn’t move immediately, they gave sensible advice and were incredibly helpful and supportive in how they contacted the agents ...
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Feb 10,2020
Feb 10,2020
0
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Very good service from Natalie Eustace found a tenant for our flat very quickly.Freindly staff always on hand to answer any queries....
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Dec 03,2019
Dec 03,2019
0
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Austin Wyatt/ Palmer Snell Christchurch Sarah, Amanda and Jack and the rest of the team Jack, Kelsey and Russell have always been at the end of the phone during my sale. They were professional, polite, and went the extra mile to ensure that every viewing ...
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Sep 25,2019
Sep 25,2019
0
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Excellent service from Yvonne and Richard also from the front of desk person- i am ashamed to say I have forgotten her name - but they are all very approachable....
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Aug 20,2019
Aug 20,2019
0
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Studio flats can be hard to sell unless you get a cash buyer. However, Austin and Wyatt never gave up with my property and continued to find prospective buyers and arranged viewings at convenient times. Scott, Sarah and Simon were always available, responded to emails ...
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Jun 12,2019
Jun 12,2019
0
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Very impressive service by professional, friendly staff. Made a complicated sale look easy and managed to do it in a very fast timescale. great liaising with other agencies Highly recommended....
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N/A
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Apr 23,2019
Apr 23,2019
0
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I would fully recommend Austin and Wyatt Canford Heath, they were very friendly and actually they felt like friends. All the staff very happy and helpful, they made our move run smoothly....
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Feb 18,2019
Feb 18,2019
6
people found
this helpful
this helpful
Renting from Austin & Wyatt, Bournemouth, was the WORST thing we ever did. They are rude, arrogant, unfriendly, uncaring & show absolutely no respect for renting tenants. We had an absolute nightmare dealing with them & would NEVER recommend them to anyone. They are bullies....
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Comment on agent fees
Extortionate.
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Jan 29,2019
Jan 29,2019
1
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Contacted gobind about a viewing; Asked three times; on the phone and in email over a Thursday and Friday but he said he couldn't make it so would ask a colleague or try the fareham branch. Heard nothing back so emailed him asking him to ...
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Comment on agent fees
No comment
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Jan 27,2019
Jan 27,2019
2
people found
this helpful
this helpful
I'm in the process of buying and I had a phone call 2 days ago accusing me of pretty every form of me deliberately delaying, not having my deposit, wasting money of the vendor and how the vendor could sell for more and quicker with someone ...
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Dec 28,2018
Dec 28,2018
0
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Selling our house was proving difficult and it had been on the market for 4 months with Purplebricks. It was on the market off the market and so on. Then Sarah knocked the door. She asked if she could help sell our house and gave us ...
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Comment on agent fees
Good
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Dec 19,2018
Dec 19,2018
1
people found
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this helpful
I wrote to Austin & Wyatt 2 weeks ago regarding a complaint, Still no response.
Below is the email I sent:
From: Christian Bentley
Date: Wed, 5 Dec 2018, 17:18
Subject: Re: Flat 3a Lennox Mansions - Works
To: , read full review
Comment on agent fees
The worst experience I have ever had with any business
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Sep 30,2018
Sep 30,2018
1
people found
this helpful
this helpful
From June to September 2018 I had 4 to 6 viewings. Feedback on those viewings was rare as was any general feedback.
To add insult to injury, they admitted their performance was poor but still held me to 2 weeks notice unless I took them as joint agents. One ...
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Jul 13,2018
Jul 13,2018
4
people found
this helpful
this helpful
We used Austin Wyatt when we let our house whilst overseas. The only thing they did consistently well was take money from us!
They were quick enough to take money for 'visits' and minor repairs; but every time we emailed with a concern they NEVER ...
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Comment on agent fees
Laughable!
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Apr 23, 2020
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I have found exactly the same as this reviewer
Poor service, unprofessional, take your money and basically do nothing
Very corporate and not interested ...
Feb 18,2018
Feb 18,2018
0
people found
this helpful
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I found Richard and colleagues hugely helpful and supportive at all stages of the process of selling my late father's house.
I am sure his positive enthusiasm assisted the sale which occurred within ten viewings.
Everyone i spoke to was kind and helpful...
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Comment on agent fees
good
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Yes
Feb 04,2018
Feb 04,2018
0
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Very happy with the services of Austin and Wyatt, Canford Heath. Very good local knowledge of current house values and rental investments. Kept well informed at all stages of the purchase. Communication between us and the vendor was efficient and prompt when questions were raised. ...
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Comment on agent fees
We were buyers.
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Aug 17,2017
Aug 17,2017
0
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My Choice to use Austin and Wyatt was based on the way in which Richard came across to me at our first meeting, I did meet with two other estate agents. Richard listened to what I had to say and how I would like things ...
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Comment on agent fees
The fees were clearly explained and fair in the market place.
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Aug 04,2017
Aug 04,2017
2
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This branch has very poor communication to tenants. The staffs are polite but not prioritize and keep their customers well informed. Every processes I have been through were super slow. Now II am waiting patiently for getting my deposit back for more than 2 weeks without ...
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Comment on agent fees
Expensive. Services I received really not worth it.
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Jul 07,2017
Jul 07,2017
0
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So disappointed. Renting a house from Austin and Wyatt. The house was empty for 3 weeks but they did nothing in those 3 weeks. When I moved in, it was filthy, the oven door is broken so I can't use it. They told me I had to ...
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Comment on agent fees
Outrageously high for what they provide
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Jun 26,2017
Jun 26,2017
0
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My experience of Austin & Wyatt started reasonably well (with an email out of the blue and follow-up phone call from Alan insisting that now was the right time to sell my property). Once my property went on the market, I received several viewings (some viewers ...
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Comment on agent fees
High agent fees compared to local independent agents.
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Jun 22,2017
Jun 22,2017
0
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Fantastic service. I can't fault the team from the Winchester office at all. Richard and Gail were the two I dealt with and they were both readily available and really moved the sale along. I might add that Richard came up with a very creative ...
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Comment on agent fees
Fair fees as agreed.
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Jun 15,2017
Jun 15,2017
0
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My thanks to Austin & Wyatt Poole, under the management of Mr Scott Sowter, for the professional service given to the challenging sale of my property in Poole. Thank you. I unreservedly recommend Austin & Wyatt Poole. Robin Gibbons...
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Comment on agent fees
Industry standard.
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Apr 03,2017
Apr 03,2017
2
people found
this helpful
this helpful
Communication on the day I completed was non existent. my solicitor confirmed I could collect the key they didn't even seem aware that the chain was completing, Evident to the email I received today 10 days after I moved in stating that apparently exchange of contracts ...
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Mar 20,2017
Mar 20,2017
11
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Countrywide took over a small independent Letting Agent in Amesbury Wilts, and changed its name to "Austin and Wyatt. Within weeks all of the existing knowledgable staff had left. The back office became a call centre in Nottingham. Countrywide's speciality is "add on charges" which ...
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Apr 19, 2018
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This is so sad to hear, and continue hearing. I was one of the Partners of the former business and retired a year before it was sold to A&W. I still receive contact from former Landlords. I have now returned to letting in Salisbury and hope you have made reassuring alternative arrangements. ...
Feb 03,2017
Feb 03,2017
1
people found
this helpful
this helpful
Trying to buy, administration and returning of calls & email is truly poor. The owners need to improve this organisation or they will fail in relation to other Estate Agents....
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Comment on agent fees
I would not use this agent on current experience.
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Nov 23,2016
Nov 23,2016
5
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Zero points. Countrywide is the power behind a number of High Street "names". This review is for AUSTIN WYATT in Amesbury Wilts. Countrywide took over what was a small local letting agent, and that is when the service went into freefall. Countrywide/Austin Wyatt service ...
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Comment on agent fees
See above. Ludicrous add ons, inflated charges for routine admin, Hidden percentages demanded from contractors.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
