“THE WORST EXPERIENCE EVER!!!!!...”
1 Star Review
Feb 18,2019
By: 'Cathy'
Feb 18,2019
Branch: Bournemouth, 113 Old Christchurch Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH15
Branch: Bournemouth, 113 Old Christchurch Road
Lettings (as a Tenant)
Postcode: BH15
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Renting from Austin & Wyatt, Bournemouth, was the WORST thing we ever did. They are rude, arrogant, unfriendly, uncaring & show absolutely no respect for renting tenants. We had an absolute nightmare dealing with them & would NEVER recommend them to anyone. They are bullies....
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Comment on agent fees
Extortionate.
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“Awful customer service...”
1 Star Review
Jan 29,2019
By: '302stacey'
Jan 29,2019
Branch: Southampton, 335 Shirley Road
Services: Lettings (Prospective customer)
Rent PCM: £1195
Would you recommend?: No
Postcode: Po14
Branch: Southampton, 335 Shirley Road
Lettings (Prospective customer)
Rent PCM: £1195
Postcode: Po14
0
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Contacted gobind about a viewing; Asked three times; on the phone and in email over a Thursday and Friday but he said he couldn't make it so would ask a colleague or try the fareham branch. Heard nothing back so emailed him asking him to ...
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Comment on agent fees
No comment
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“Bullies...”
1 Star Review
Jan 27,2019
By: 'Sibble'
Jan 27,2019
Branch: Bournemouth, 24 Southbourne Grove
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: Bh5
Branch: Bournemouth, 24 Southbourne Grove
Sales (as a Buyer)
Postcode: Bh5
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I'm in the process of buying and I had a phone call 2 days ago accusing me of pretty every form of me deliberately delaying, not having my deposit, wasting money of the vendor and how the vendor could sell for more and quicker with someone ...
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“Very happy...”
5 Star Review
Dec 28,2018
By: 'Cass'
Dec 28,2018
Branch: Southampton, 26 London Road
Services: Sales (as a Vendor)
Sold price: £210000
Would you recommend?: Yes
Postcode: SO16
Branch: Southampton, 26 London Road
Sales (as a Vendor)
Sold price: £210000
Postcode: SO16
0
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Selling our house was proving difficult and it had been on the market for 4 months with Purplebricks. It was on the market off the market and so on. Then Sarah knocked the door. She asked if she could help sell our house and gave us ...
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Comment on agent fees
Good
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“Maintenance - Complaint...”
1 Star Review
Dec 19,2018
By: 'Christian'
Dec 19,2018
Branch: Portsmouth, 5 Clarendon Road
Services: Lettings (as a Tenant)
Rent PCM: £875
Would you recommend?: No
Postcode: po5
Branch: Portsmouth, 5 Clarendon Road
Lettings (as a Tenant)
Rent PCM: £875
Postcode: po5
0
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I wrote to Austin & Wyatt 2 weeks ago regarding a complaint, Still no response.
Below is the email I sent:
From: Christian Bentley
Date: Wed, 5 Dec 2018, 17:18
Subject: Re: Flat 3a Lennox Mansions - Works
To: , read full review
Comment on agent fees
The worst experience I have ever had with any business
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“Poor service...”
1 Star Review
Sep 30,2018
By: 'Kev Bod'
Sep 30,2018
Branch: Portsmouth, 5 Clarendon Road
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: PO4
Branch: Portsmouth, 5 Clarendon Road
Sales (as a Vendor)
Postcode: PO4
0
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From June to September 2018 I had 4 to 6 viewings. Feedback on those viewings was rare as was any general feedback.
To add insult to injury, they admitted their performance was poor but still held me to 2 weeks notice unless I took them as joint agents. One ...
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“Absolutely Appalling Service...”
1 Star Review
Jul 13,2018
By: 'Disgruntled'
Jul 13,2018
Branch: Bournemouth, 113 Old Christchurch Road
Services: Lettings (as a Landlord)
Rent PCM: £1100
Would you recommend?: No
Postcode: BH65
Branch: Bournemouth, 113 Old Christchurch Road
Lettings (as a Landlord)
Rent PCM: £1100
Postcode: BH65
1
people found
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We used Austin Wyatt when we let our house whilst overseas. The only thing they did consistently well was take money from us!
They were quick enough to take money for 'visits' and minor repairs; but every time we emailed with a concern they NEVER ...
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Comment on agent fees
Laughable!
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“I found Richard and colleagues hugely helpful and supportive at ......”
5 Star Review
Feb 18,2018
By: 'Vicki Rw'
Feb 18,2018
Branch: Winchester, 7 Southgate St
Services: Sales (as a Vendor)
Sold price: £222
Would you recommend?: Yes
Postcode: SO
Branch: Winchester, 7 Southgate St
Sales (as a Vendor)
Sold price: £222
Postcode: SO
0
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I found Richard and colleagues hugely helpful and supportive at all stages of the process of selling my late father's house.
I am sure his positive enthusiasm assisted the sale which occurred within ten viewings.
Everyone i spoke to was kind and helpful...
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Comment on agent fees
good
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“Very happy with the services of Austin and Wyatt, Canford ......”
5 Star Review
Feb 04,2018
By: 'Linda Halliwell'
Feb 04,2018
Branch: Poole, 15 Adastral Square
Services: Buying agent
Would you recommend?: Yes
Postcode: BH17
Branch: Poole, 15 Adastral Square
Buying agent
Postcode: BH17
0
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Very happy with the services of Austin and Wyatt, Canford Heath. Very good local knowledge of current house values and rental investments. Kept well informed at all stages of the purchase. Communication between us and the vendor was efficient and prompt when questions were raised. ...
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Comment on agent fees
We were buyers.
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“My Choice to use Austin and Wyatt was based on ......”
5 Star Review
Aug 17,2017
By: 'Mark Naylor'
Aug 17,2017
Branch: Ringwood, 36 Southampton Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BH22
Branch: Ringwood, 36 Southampton Road
Sales (as a Vendor)
Postcode: BH22
0
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My Choice to use Austin and Wyatt was based on the way in which Richard came across to me at our first meeting, I did meet with two other estate agents. Richard listened to what I had to say and how I would like things ...
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Comment on agent fees
The fees were clearly explained and fair in the market place.
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“This branch has very poor communication to tenants. The staffs ......”
1 Star Review
Aug 04,2017
By: 'Sumon'
Aug 04,2017
Branch: Winchester, 7 Southgate St
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: SO23
Branch: Winchester, 7 Southgate St
Lettings (as a Tenant)
Rent PCM: £800
Postcode: SO23
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This branch has very poor communication to tenants. The staffs are polite but not prioritize and keep their customers well informed. Every processes I have been through were super slow. Now II am waiting patiently for getting my deposit back for more than 2 weeks without ...
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Comment on agent fees
Expensive. Services I received really not worth it.
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“So disappointed. Renting a house from Austin and Wyatt. The ......”
1 Star Review
Jul 07,2017
By: 'Sevster'
Jul 07,2017
Branch: Eastleigh, 1D High Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SO53
Branch: Eastleigh, 1D High Street
Lettings (as a Tenant)
Postcode: SO53
0
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So disappointed. Renting a house from Austin and Wyatt. The house was empty for 3 weeks but they did nothing in those 3 weeks. When I moved in, it was filthy, the oven door is broken so I can't use it. They told me I had to ...
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Comment on agent fees
Outrageously high for what they provide
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“My experience of Austin & Wyatt started reasonably well (with an ......”
2 Star Review
Jun 26,2017
By: 'SP'
Jun 26,2017
Branch: Southampton, 26 London Road
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: SO14
Branch: Southampton, 26 London Road
Sales (as a Vendor)
Postcode: SO14
0
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My experience of Austin & Wyatt started reasonably well (with an email out of the blue and follow-up phone call from Alan insisting that now was the right time to sell my property). Once my property went on the market, I received several viewings (some viewers ...
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Comment on agent fees
High agent fees compared to local independent agents.
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“Fantastic service. I can't fault the team from the Winchester ......”
5 Star Review
Jun 22,2017
By: 'Rory'
Jun 22,2017
Branch: Winchester, 7 Southgate St
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: so22
Branch: Winchester, 7 Southgate St
Sales (as a Vendor)
Postcode: so22
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Fantastic service. I can't fault the team from the Winchester office at all. Richard and Gail were the two I dealt with and they were both readily available and really moved the sale along. I might add that Richard came up with a very creative ...
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Comment on agent fees
Fair fees as agreed.
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“My thanks to Austin & Wyatt Poole, under the management of ......”
5 Star Review
Jun 15,2017
By: 'Robin Gibbons'
Jun 15,2017
Branch: Poole, 267 Ashley Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BH13
Branch: Poole, 267 Ashley Road
Sales (as a Vendor)
Postcode: BH13
0
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My thanks to Austin & Wyatt Poole, under the management of Mr Scott Sowter, for the professional service given to the challenging sale of my property in Poole. Thank you. I unreservedly recommend Austin & Wyatt Poole. Robin Gibbons...
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Comment on agent fees
Industry standard.
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“Communication on the day I completed was non existent. my ......”
1 Star Review
Apr 03,2017
By: 'Natalie Ford'
Apr 03,2017
Branch: Park Gate, 19 Middle Road
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: SO31
Branch: Park Gate, 19 Middle Road
Sales (as a Buyer)
Postcode: SO31
2
people found
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Communication on the day I completed was non existent. my solicitor confirmed I could collect the key they didn't even seem aware that the chain was completing, Evident to the email I received today 10 days after I moved in stating that apparently exchange of contracts ...
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“Countrywide took over a small independent Letting Agent in Amesbury ......”
1 Star Review
Mar 20,2017
By: 'Steve Quirrel'
Mar 20,2017
Branch: Salisbury, 30 Salisbury Street
Services: Lettings (as a Landlord)
Rent PCM: £750
Would you recommend?: No
Postcode: SP4
Branch: Salisbury, 30 Salisbury Street
Lettings (as a Landlord)
Rent PCM: £750
Postcode: SP4
11
people found
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Countrywide took over a small independent Letting Agent in Amesbury Wilts, and changed its name to "Austin and Wyatt. Within weeks all of the existing knowledgable staff had left. The back office became a call centre in Nottingham. Countrywide's speciality is "add on charges" which ...
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“Trying to buy, administration and returning of calls & email is ......”
1 Star Review
Feb 03,2017
By: 'Buyer'
Feb 03,2017
Branch: Bournemouth, 690 Wimborne Road
Services: Buying agent
Would you recommend?: No
Postcode: BH1
Branch: Bournemouth, 690 Wimborne Road
Buying agent
Postcode: BH1
1
people found
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Trying to buy, administration and returning of calls & email is truly poor. The owners need to improve this organisation or they will fail in relation to other Estate Agents....
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Comment on agent fees
I would not use this agent on current experience.
1
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“Zero points. Countrywide is the power behind a number of ......”
1 Star Review
Nov 23,2016
By: 'Steve Quirrel'
Nov 23,2016
Branch: Salisbury, 30 Salisbury Street
Services: Lettings (as a Landlord)
Rent PCM: £750
Would you recommend?: No
Postcode: SP4
Branch: Salisbury, 30 Salisbury Street
Lettings (as a Landlord)
Rent PCM: £750
Postcode: SP4
5
people found
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Zero points. Countrywide is the power behind a number of High Street "names". This review is for AUSTIN WYATT in Amesbury Wilts. Countrywide took over what was a small local letting agent, and that is when the service went into freefall. Countrywide/Austin Wyatt service ...
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Comment on agent fees
See above. Ludicrous add ons, inflated charges for routine admin, Hidden percentages demanded from contractors.
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“So disappointed with the service provided by this company. We ......”
1 Star Review
Oct 12,2016
By: 'A Templeton'
Oct 12,2016
Branch: Southampton, 26 London Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO16
Branch: Southampton, 26 London Road
Lettings (as a Tenant)
Postcode: SO16
0
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So disappointed with the service provided by this company. We explained that white goods were essential for the rental property we were looking for. On viewing a property we were told that the white goods were included. Again before making an offer I asked that ...
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Comment on agent fees
Too high for the level of service provided
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“Unfortunately, I'm a tenant with this agent. IF you are ......”
1 Star Review
Aug 22,2016
By: 'Luna'
Aug 22,2016
Branch: Bournemouth, 113 Old Christchurch Road
Services: Lettings (as a Tenant)
Rent PCM: £825
Would you recommend?: No
Postcode: Rath
Branch: Bournemouth, 113 Old Christchurch Road
Lettings (as a Tenant)
Rent PCM: £825
Postcode: Rath
1
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Unfortunately, I'm a tenant with this agent. IF you are a tenant then you are the lowest of the low apparently. These people are out to rip you off and make you feel like you should be grateful to be one of their tenants. I ...
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What agent could do to change your mind?
Rip off
Attached Files
Comment on agent fees
Rip off
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“I was on the market with another agent, but hadn't ......”
1 Star Review
Jul 28,2016
By: 'Helen'
Jul 28,2016
Branch: Winchester, 7 Southgate St
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SO21
Branch: Winchester, 7 Southgate St
Sales (Prospective customer)
Postcode: SO21
1
people found
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I was on the market with another agent, but hadn't sold.
I was repeatedly contacted by Austin and Wyatt who assured me that they could sell my home in a few weeks.
I took them on as a joint agent, however in all the time ...
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1
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“We arranged a house viewing with these guys and we ......”
1 Star Review
Jul 21,2016
By: 'Jayne'
Jul 21,2016
Branch: Bournemouth, 413-415 Charminster Road
Services: Lettings (Prospective customer)
Rent PCM: £1275
Would you recommend?: No
Postcode: Bh8
Branch: Bournemouth, 413-415 Charminster Road
Lettings (Prospective customer)
Rent PCM: £1275
Postcode: Bh8
0
people found
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We arranged a house viewing with these guys and we were interested in the house so the agent said he would talk to the landlord and get back to us, 2 days later the house has been let out, not even a phone call to tell ...
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What agent could do to change your mind?
Ridiculous
Attached Files
Comment on agent fees
Ridiculous
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“Excellent!
From initial meeting and discussion on my purchase and ......”
5 Star Review
Mar 31,2016
By: 'Tina'
Mar 31,2016
Branch: Poole, 15 Adastral Square
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BH15
Branch: Poole, 15 Adastral Square
Sales (as a Vendor)
Postcode: BH15
0
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Excellent!
From initial meeting and discussion on my purchase and sale requirements all through to assisting with speedy completion, they were there every step of the way.
Excellent communication to keep me informed at all times too....
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Comment on agent fees
Good
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“The worst buying experience ever. Our offer was not presnted ......”
1 Star Review
Mar 11,2016
By: 'Krzysztof'
Mar 11,2016
Branch: Totton, 7a Salisbury Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: So4
Branch: Totton, 7a Salisbury Road
Sales (Prospective customer)
Postcode: So4
2
people found
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The worst buying experience ever. Our offer was not presnted to the vendor because we did not agree to use their broker with whom we met but she was quite terrible to be frank. So after we told them we were going to use a ...
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2
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“I can honestly say I have never felt so let ......”
1 Star Review
Jan 23,2016
By: 'George'
Jan 23,2016
Branch: Southampton, 26 London Road
Services: Lettings (Prospective customer)
Rent PCM: £800
Would you recommend?: No
Postcode: so40
Branch: Southampton, 26 London Road
Lettings (Prospective customer)
Rent PCM: £800
Postcode: so40
0
people found
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I can honestly say I have never felt so let down and mugged off by a company in all my life. Me and my girlfriend are renting for the first time and found a really nice house. We got all the way to paying in ...
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What agent could do to change your mind?
The agents fees are ‚£300 which is reasonable, but trying to get that back is not reasonable especially when you have every single right to claim it back. It¢â‚¬â„¢s like trying to get back a single sweet from a miserable baby that is surrounded by millions of sweets.
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Comment on agent fees
The agents fees are ‚£300 which is reasonable, but trying to get that back is not reasonable especially when you have every single right to claim it back. It¢â‚¬â„¢s like trying to get back a single sweet from a miserable baby that is surrounded by millions of sweets.
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“Jack is a staff from Austin and wytt in Fareham ......”
1 Star Review
Dec 02,2015
By: 'J'
Dec 02,2015
Branch: Fareham, 79 High Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: PO16
Branch: Fareham, 79 High Street
Lettings (as a Landlord)
Postcode: PO16
0
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Jack is a staff from Austin and wytt in Fareham branch. He left the lights on in the three rooms in my house when he was given the key and trusted all would be ok. but four days later when I went back to see ...
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“excellent sold on first day six offers for the asking ......”
5 Star Review
Oct 31,2015
By: 'manuel'
Oct 31,2015
Branch: Southampton, 26 London Road
Services: Sales (as a Vendor)
Sold price: £220
Would you recommend?: Yes
Postcode: so16
Branch: Southampton, 26 London Road
Sales (as a Vendor)
Sold price: £220
Postcode: so16
0
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excellent sold on first day six offers for the asking price in one day thank you all alan nick and tom...
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Comment on agent fees
excellent
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“Quick, excellent service and always well informed about viewings. Always ......”
4 Star Review
Aug 03,2015
By: 'Vim'
Aug 03,2015
Branch: Southampton, 26 London Road
Services: Sales (as a Vendor)
Sold price: £167000
Would you recommend?: Yes
Postcode: SO14
Branch: Southampton, 26 London Road
Sales (as a Vendor)
Sold price: £167000
Postcode: SO14
0
people found
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Quick, excellent service and always well informed about viewings. Always happy to answer questions over the phone regarding feedback from property viewings. They managed to get me the asking price for the property when other agents had tried to get me to accept much lower ...
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“A rather variable experience - took a year to sell ......”
3 Star Review
Jul 28,2015
By: 'KS'
Jul 28,2015
Branch: Southampton, 26 London Road
Services: Sales (as a Vendor)
Sold price: £268000
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 26 London Road
Sales (as a Vendor)
Sold price: £268000
Postcode: SO15
0
people found
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A rather variable experience - took a year to sell property and eventually gave up and sent it to auction. During this time we dealt with a number of different office managers so there was a lack of continuity. Some were better at communicating progress (...
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What agent could do to change your mind?
The fee seemed high initially but they probably earned it as the house was on the market for so long.
Attached Files
Comment on agent fees
The fee seemed high initially but they probably earned it as the house was on the market for so long.
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