78% sales valuation accuracy
85% sales fee satisfaction
No company information
...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards
Latest Reviews
View all Reviews 88
12th May 2021
reviewed by 'Mr Osborne'
21st Apr 2021
reviewed by 'Bob'
3rd Feb 2021
reviewed by 'Rachael'
22nd Oct 2020
reviewed by 'Emily'
29th Sep 2020
reviewed by 'Len'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 78% | 85% | £70,000 | £415,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 7 | 3 | 16 | 23 | 5 | 5 | 5 | 2 | 19 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
May 12,2021
May 12,2021
0
people found
this helpful
this helpful
Originally seemed a respectable and decent agent to rent from until the end of the tenancy.
Staff do not pick up the phones.
Store manager (amesbury) likes to push blame onto landlord and tenant rather than taking responsibility.
Awful communication.
Takes a long time to ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 21,2021
Apr 21,2021
0
people found
this helpful
this helpful
We instructed Austin & Wyatt, Lower Parkstone, to let our flat. It seemed ok to start with, then viewing messages we received were contradictory and false. We found that the Senior Lettings Negotiator preferred emails as opposed to a simple phone call, even when we stated ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 03,2021
Feb 03,2021
0
people found
this helpful
this helpful
Poor communication, made offers via the lettings team and never informed if they were successful or not.
No follow ups to keep us up to date so we we elsewhere and secured a property in 48 hours....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 22,2021
Jan 22,2021
0
people found
this helpful
this helpful
Great service throughout the sales progress. Exchanged and completed in less than 10 weeks.
Very informative mortgage broker. Not only manged to get me more money but reduced my monthly repayment interest.
Highly recommended...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 22,2020
Oct 22,2020
0
people found
this helpful
this helpful
I had a great service from Russell and the rest of the team at Austin and wyatt would recommend if looking to buy or sell...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 29,2020
Sep 29,2020
0
people found
this helpful
this helpful
Excellent service. Russell & his team worked hard on our behalf to secure a genuine buyer at a better price than expected.
Whilst we knew Austin & Wyatt were well established Russell Crook had been highly recommended by both a neighbour and relative .
We couldnt believe a ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 28,2020
Sep 28,2020
1
people found
this helpful
this helpful
Incredibly unprofessional and the manager appears only interested in short term commissions and interestingly named Crook. Please avoid this Agency at all costs.
....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2020
Jul 28,2020
0
people found
this helpful
this helpful
Natasha's call out of blue one wet afternoon was the sunshine we needed. We had spent two months on the market with Purple Bricks which needless to say did not bring us many viewings and especially none that were in a position to proceed with ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 07,2020
Jul 07,2020
0
people found
this helpful
this helpful
I've rented a beautiful thatched cottage in the New Forest and found Austin and Wyatt very helpful. Richard showed me round and was very accommodating. I would definitely recommend them...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 08,2020
Jun 08,2020
0
people found
this helpful
this helpful
My review of Austin Wyatt/Countrywide is not favourable! I have enclosed my latest email detailing my experience of presently purchasing a property marketed by Austin Wyatt.
To Austin Wyatt main office:...
I’m in the process of purchasing one of your properties In the ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 01,2020
Apr 01,2020
0
people found
this helpful
this helpful
Do not go with this agent if you value your neighbours. I have the gross misfortune of owning a house next door to one of the properties they manage. I came home from a day at work to find an enormous amount of garden debris ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Feb 20,2020
Feb 20,2020
0
people found
this helpful
this helpful
From the outset, Kyle, David and Marcus were fantastic professionals and respectful of the way in which we wished to approach the market.
When things didn’t move immediately, they gave sensible advice and were incredibly helpful and supportive in how they contacted the agents ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 10,2020
Feb 10,2020
1
people found
this helpful
this helpful
Very good service from Natalie Eustace found a tenant for our flat very quickly.Freindly staff always on hand to answer any queries....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 10,2020
Feb 10,2020
0
people found
this helpful
this helpful
Amazing place and the Staff was wonderful and so helpful
Highly recommended.
Anyone wanting to rent go to them, they are spot on.
Thanks everyone...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 16,2020
Jan 16,2020
0
people found
this helpful
this helpful
Both Richard and Yvonne have always been extremely helpful, very quick to respond to queries. Happy to assist with printing and posting documents if you do not have IT access. They both give you confidence in any dealings....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 03,2019
Dec 03,2019
0
people found
this helpful
this helpful
Austin Wyatt/ Palmer Snell Christchurch Sarah, Amanda and Jack and the rest of the team Jack, Kelsey and Russell have always been at the end of the phone during my sale. They were professional, polite, and went the extra mile to ensure that every viewing ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25,2019
Sep 25,2019
0
people found
this helpful
this helpful
Excellent service from Yvonne and Richard also from the front of desk person- i am ashamed to say I have forgotten her name - but they are all very approachable....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 20,2019
Aug 20,2019
0
people found
this helpful
this helpful
Studio flats can be hard to sell unless you get a cash buyer. However, Austin and Wyatt never gave up with my property and continued to find prospective buyers and arranged viewings at convenient times. Scott, Sarah and Simon were always available, responded to emails ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 12,2019
Jun 12,2019
0
people found
this helpful
this helpful
Very impressive service by professional, friendly staff. Made a complicated sale look easy and managed to do it in a very fast timescale. great liaising with other agencies Highly recommended....
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Apr 23,2019
Apr 23,2019
0
people found
this helpful
this helpful
I would fully recommend Austin and Wyatt Canford Heath, they were very friendly and actually they felt like friends. All the staff very happy and helpful, they made our move run smoothly....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 18,2019
Feb 18,2019
6
people found
this helpful
this helpful
Renting from Austin & Wyatt, Bournemouth, was the WORST thing we ever did. They are rude, arrogant, unfriendly, uncaring & show absolutely no respect for renting tenants. We had an absolute nightmare dealing with them & would NEVER recommend them to anyone. They are bullies....
read full review
read full review
Comment on agent fees
Extortionate.
Was this helpful?
Yes
Yes
Jan 29,2019
Jan 29,2019
1
people found
this helpful
this helpful
Contacted gobind about a viewing; Asked three times; on the phone and in email over a Thursday and Friday but he said he couldn't make it so would ask a colleague or try the fareham branch. Heard nothing back so emailed him asking him to ...
read full review
read full review
Comment on agent fees
No comment
Was this helpful?
Yes
Yes
Jan 27,2019
Jan 27,2019
2
people found
this helpful
this helpful
I'm in the process of buying and I had a phone call 2 days ago accusing me of pretty every form of me deliberately delaying, not having my deposit, wasting money of the vendor and how the vendor could sell for more and quicker with someone ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 28,2018
Dec 28,2018
0
people found
this helpful
this helpful
Selling our house was proving difficult and it had been on the market for 4 months with Purplebricks. It was on the market off the market and so on. Then Sarah knocked the door. She asked if she could help sell our house and gave us ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Dec 19,2018
Dec 19,2018
1
people found
this helpful
this helpful
I wrote to Austin & Wyatt 2 weeks ago regarding a complaint, Still no response.
Below is the email I sent:
From: Christian Bentley
Date: Wed, 5 Dec 2018, 17:18
Subject: Re: Flat 3a Lennox Mansions - Works
To: , read full review
Comment on agent fees
The worst experience I have ever had with any business
Was this helpful?
Yes
Yes
Sep 30,2018
Sep 30,2018
1
people found
this helpful
this helpful
From June to September 2018 I had 4 to 6 viewings. Feedback on those viewings was rare as was any general feedback.
To add insult to injury, they admitted their performance was poor but still held me to 2 weeks notice unless I took them as joint agents. One ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13,2018
Jul 13,2018
4
people found
this helpful
this helpful
We used Austin Wyatt when we let our house whilst overseas. The only thing they did consistently well was take money from us!
They were quick enough to take money for 'visits' and minor repairs; but every time we emailed with a concern they NEVER ...
read full review
read full review
Comment on agent fees
Laughable!
Was this helpful?
Yes
Yes
Apr 23, 2020
View all comments
(1)
I have found exactly the same as this reviewer
Poor service, unprofessional, take your money and basically do nothing
Very corporate and not interested ...
Feb 18,2018
Feb 18,2018
0
people found
this helpful
this helpful
I found Richard and colleagues hugely helpful and supportive at all stages of the process of selling my late father's house.
I am sure his positive enthusiasm assisted the sale which occurred within ten viewings.
Everyone i spoke to was kind and helpful...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Feb 04,2018
Feb 04,2018
0
people found
this helpful
this helpful
Very happy with the services of Austin and Wyatt, Canford Heath. Very good local knowledge of current house values and rental investments. Kept well informed at all stages of the purchase. Communication between us and the vendor was efficient and prompt when questions were raised. ...
read full review
read full review
Comment on agent fees
We were buyers.
Was this helpful?
Yes
Yes
Aug 17,2017
Aug 17,2017
0
people found
this helpful
this helpful
My Choice to use Austin and Wyatt was based on the way in which Richard came across to me at our first meeting, I did meet with two other estate agents. Richard listened to what I had to say and how I would like things ...
read full review
read full review
Comment on agent fees
The fees were clearly explained and fair in the market place.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
