Austin & Wyatt

2.39/5 rating 67 reviews
  • 50% valuation accuracy
  • 36% recommend
  • 54% fee satisfaction
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Austin & Wyatt



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“Awful customer service...”

Jan 29,2019
Minithumbdown
By: '302stacey'
Jan 29,2019
0 people found
this helpful
Contacted gobind about a viewing; Asked three times; on the phone and in email over a Thursday and Friday but he said he couldn't make it so would ask a colleague or try the fareham branch. Heard nothing back so emailed him asking him to ...
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No comment
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“Bullies...”

Jan 27,2019
Minithumbdown
By: 'Sibble'
Jan 27,2019
0 people found
this helpful
I'm in the process of buying and I had a phone call 2 days ago accusing me of pretty every form of me deliberately delaying, not having my deposit, wasting money of the vendor and how the vendor could sell for more and quicker with someone ...
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“Very happy...”

Dec 28,2018
Minithumbup
By: 'Cass'
Dec 28,2018
0 people found
this helpful
Selling our house was proving difficult and it had been on the market for 4 months with Purplebricks. It was on the market off the market and so on. Then Sarah knocked the door. She asked if she could help sell our house and gave us ...
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Comment on agent fees
Good
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“Maintenance - Complaint...”

Dec 19,2018
Minithumbdown
By: 'Christian'
Dec 19,2018
0 people found
this helpful
I wrote to Austin & Wyatt 2 weeks ago regarding a complaint, Still no response. Below is the email I sent: From: Christian Bentley Date: Wed, 5 Dec 2018, 17:18 Subject: Re: Flat 3a Lennox Mansions - Works To: , read full review
Comment on agent fees
The worst experience I have ever had with any business
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“Poor service...”

Sep 30,2018
Minithumbdown
By: 'Kev Bod'
Sep 30,2018
0 people found
this helpful
From June to September 2018 I had 4 to 6 viewings. Feedback on those viewings was rare as was any general feedback. To add insult to injury, they admitted their performance was poor but still held me to 2 weeks notice unless I took them as joint agents. One ...
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“Absolutely Appalling Service...”

Jul 13,2018
Minithumbdown
By: 'Disgruntled'
Jul 13,2018
1 people found
this helpful
We used Austin Wyatt when we let our house whilst overseas. The only thing they did consistently well was take money from us! They were quick enough to take money for 'visits' and minor repairs; but every time we emailed with a concern they NEVER ...
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Comment on agent fees
Laughable!
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“I found Richard and colleagues hugely helpful and supportive at ......”

Feb 18,2018
Minithumbup
By: 'Vicki Rw'
Feb 18,2018
0 people found
this helpful
I found Richard and colleagues hugely helpful and supportive at all stages of the process of selling my late father's house. I am sure his positive enthusiasm assisted the sale which occurred within ten viewings. Everyone i spoke to was kind and helpful...
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Comment on agent fees
good
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“Very happy with the services of Austin and Wyatt, Canford ......”

Feb 04,2018
Minithumbup
By: 'Linda Halliwell'
Feb 04,2018
0 people found
this helpful
Very happy with the services of Austin and Wyatt, Canford Heath. Very good local knowledge of current house values and rental investments. Kept well informed at all stages of the purchase. Communication between us and the vendor was efficient and prompt when questions were raised. ...
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Comment on agent fees
We were buyers.
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“My Choice to use Austin and Wyatt was based on ......”

Aug 17,2017
Minithumbup
By: 'Mark Naylor'
Aug 17,2017
0 people found
this helpful
My Choice to use Austin and Wyatt was based on the way in which Richard came across to me at our first meeting, I did meet with two other estate agents. Richard listened to what I had to say and how I would like things ...
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Comment on agent fees
The fees were clearly explained and fair in the market place.
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“This branch has very poor communication to tenants. The staffs ......”

Aug 04,2017
Minithumbdown
By: 'Sumon'
Aug 04,2017
0 people found
this helpful
This branch has very poor communication to tenants. The staffs are polite but not prioritize and keep their customers well informed. Every processes I have been through were super slow. Now II am waiting patiently for getting my deposit back for more than 2 weeks without ...
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Comment on agent fees
Expensive. Services I received really not worth it.
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“So disappointed. Renting a house from Austin and Wyatt. The ......”

Jul 07,2017
Minithumbup
By: 'Sevster'
Jul 07,2017
0 people found
this helpful
So disappointed. Renting a house from Austin and Wyatt. The house was empty for 3 weeks but they did nothing in those 3 weeks. When I moved in, it was filthy, the oven door is broken so I can't use it. They told me I had to ...
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Comment on agent fees
Outrageously high for what they provide
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“My experience of Austin & Wyatt started reasonably well (with an ......”

Jun 26,2017
Minithumbdown
By: 'SP'
Jun 26,2017
0 people found
this helpful
My experience of Austin & Wyatt started reasonably well (with an email out of the blue and follow-up phone call from Alan insisting that now was the right time to sell my property). Once my property went on the market, I received several viewings (some viewers ...
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Comment on agent fees
High agent fees compared to local independent agents.
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“Fantastic service. I can't fault the team from the Winchester ......”

Jun 22,2017
Minithumbup
By: 'Rory'
Jun 22,2017
0 people found
this helpful
Fantastic service. I can't fault the team from the Winchester office at all. Richard and Gail were the two I dealt with and they were both readily available and really moved the sale along. I might add that Richard came up with a very creative ...
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Comment on agent fees
Fair fees as agreed.
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“My thanks to Austin & Wyatt Poole, under the management of ......”

Jun 15,2017
Minithumbup
By: 'Robin Gibbons'
Jun 15,2017
0 people found
this helpful
My thanks to Austin & Wyatt Poole, under the management of Mr Scott Sowter, for the professional service given to the challenging sale of my property in Poole. Thank you. I unreservedly recommend Austin & Wyatt Poole. Robin Gibbons...
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Comment on agent fees
Industry standard.
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“Communication on the day I completed was non existent. my ......”

Apr 03,2017
Minithumbdown
By: 'Natalie Ford'
Apr 03,2017
2 people found
this helpful
Communication on the day I completed was non existent. my solicitor confirmed I could collect the key they didn't even seem aware that the chain was completing, Evident to the email I received today 10 days after I moved in stating that apparently exchange of contracts ...
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“Countrywide took over a small independent Letting Agent in Amesbury ......”

Mar 20,2017
Minithumbdown
By: 'Steve Quirrel'
Mar 20,2017
10 people found
this helpful
Countrywide took over a small independent Letting Agent in Amesbury Wilts, and changed its name to "Austin and Wyatt. Within weeks all of the existing knowledgable staff had left. The back office became a call centre in Nottingham. Countrywide's speciality is "add on charges" which ...
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By: Angus Shield
Apr 19, 2018
View all comments (1)
This is so sad to hear, and continue hearing. I was one of the Partners of the former business and retired a year before it was sold to A&W. I still receive contact from former Landlords. I have now returned to letting in Salisbury and hope you have made reassuring alternative arrangements. ...

“Trying to buy, administration and returning of calls & email is ......”

Feb 03,2017
Minithumbdown
By: 'Buyer'
Feb 03,2017
1 people found
this helpful
Trying to buy, administration and returning of calls & email is truly poor. The owners need to improve this organisation or they will fail in relation to other Estate Agents....
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Comment on agent fees
I would not use this agent on current experience.
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“Zero points. Countrywide is the power behind a number of ......”

Nov 23,2016
Minithumbdown
By: 'Steve Quirrel'
Nov 23,2016
5 people found
this helpful
Zero points. Countrywide is the power behind a number of High Street "names". This review is for AUSTIN WYATT in Amesbury Wilts. Countrywide took over what was a small local letting agent, and that is when the service went into freefall. Countrywide/Austin Wyatt service ...
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Comment on agent fees
See above. Ludicrous add ons, inflated charges for routine admin, Hidden percentages demanded from contractors.
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“So disappointed with the service provided by this company. We ......”

Oct 12,2016
Minithumbdown
By: 'A Templeton'
Oct 12,2016
0 people found
this helpful
So disappointed with the service provided by this company. We explained that white goods were essential for the rental property we were looking for. On viewing a property we were told that the white goods were included. Again before making an offer I asked that ...
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Comment on agent fees
Too high for the level of service provided
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“Unfortunately, I'm a tenant with this agent. IF you are ......”

Aug 22,2016
Minithumbdown
By: 'Luna'
Aug 22,2016
1 people found
this helpful
Unfortunately, I'm a tenant with this agent. IF you are a tenant then you are the lowest of the low apparently. These people are out to rip you off and make you feel like you should be grateful to be one of their tenants. I ...
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What agent could do to change your mind?
Rip off
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Comment on agent fees
Rip off
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“I was on the market with another agent, but hadn't ......”

Jul 28,2016
Minithumbdown
By: 'Helen'
Jul 28,2016
1 people found
this helpful
I was on the market with another agent, but hadn't sold. I was repeatedly contacted by Austin and Wyatt who assured me that they could sell my home in a few weeks. I took them on as a joint agent, however in all the time ...
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“We arranged a house viewing with these guys and we ......”

Jul 21,2016
Minithumbdown
By: 'Jayne'
Jul 21,2016
0 people found
this helpful
We arranged a house viewing with these guys and we were interested in the house so the agent said he would talk to the landlord and get back to us, 2 days later the house has been let out, not even a phone call to tell ...
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What agent could do to change your mind?
Ridiculous
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Comment on agent fees
Ridiculous
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“Excellent! From initial meeting and discussion on my purchase and ......”

Mar 31,2016
Minithumbup
By: 'Tina'
Mar 31,2016
0 people found
this helpful
Excellent! From initial meeting and discussion on my purchase and sale requirements all through to assisting with speedy completion, they were there every step of the way. Excellent communication to keep me informed at all times too....
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Comment on agent fees
Good
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“The worst buying experience ever. Our offer was not presnted ......”

Mar 11,2016
Minithumbdown
By: 'Krzysztof'
Mar 11,2016
2 people found
this helpful
The worst buying experience ever. Our offer was not presnted to the vendor because we did not agree to use their broker with whom we met but she was quite terrible to be frank. So after we told them we were going to use a ...
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“I can honestly say I have never felt so let ......”

Jan 23,2016
Minithumbdown
By: 'George'
Jan 23,2016
0 people found
this helpful
I can honestly say I have never felt so let down and mugged off by a company in all my life. Me and my girlfriend are renting for the first time and found a really nice house. We got all the way to paying in ...
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What agent could do to change your mind?
The agents fees are ‚£300 which is reasonable, but trying to get that back is not reasonable especially when you have every single right to claim it back. It¢â‚¬â„¢s like trying to get back a single sweet from a miserable baby that is surrounded by millions of sweets.
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Comment on agent fees
The agents fees are ‚£300 which is reasonable, but trying to get that back is not reasonable especially when you have every single right to claim it back. It¢â‚¬â„¢s like trying to get back a single sweet from a miserable baby that is surrounded by millions of sweets.
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“Jack is a staff from Austin and wytt in Fareham ......”

Dec 02,2015
Minithumbdown
By: 'J'
Dec 02,2015
0 people found
this helpful
Jack is a staff from Austin and wytt in Fareham branch. He left the lights on in the three rooms in my house when he was given the key and trusted all would be ok. but four days later when I went back to see ...
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“excellent sold on first day six offers for the asking ......”

Oct 31,2015
Minithumbup
By: 'manuel'
Oct 31,2015
0 people found
this helpful
excellent sold on first day six offers for the asking price in one day thank you all alan nick and tom...
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Comment on agent fees
excellent
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“Quick, excellent service and always well informed about viewings. Always ......”

Aug 03,2015
Minithumbup
By: 'Vim'
Aug 03,2015
0 people found
this helpful
Quick, excellent service and always well informed about viewings. Always happy to answer questions over the phone regarding feedback from property viewings. They managed to get me the asking price for the property when other agents had tried to get me to accept much lower ...
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“A rather variable experience - took a year to sell ......”

Jul 28,2015
Minithumbdown
By: 'KS'
Jul 28,2015
0 people found
this helpful
A rather variable experience - took a year to sell property and eventually gave up and sent it to auction. During this time we dealt with a number of different office managers so there was a lack of continuity. Some were better at communicating progress (...
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What agent could do to change your mind?
The fee seemed high initially but they probably earned it as the house was on the market for so long.
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Comment on agent fees
The fee seemed high initially but they probably earned it as the house was on the market for so long.
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“We chose to sell our property through this agent because ......”

Jul 28,2015
Minithumbup
By: 'PS'
Jul 28,2015
0 people found
this helpful
We chose to sell our property through this agent because we were impressed by the professional approach of Alan Woodhouse. They were excellent at keeping us informed and always returned calls promptly. We were happy with the number of viewings and the feedback we received. ...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 6 1 13 17 5 3 3 2 16

Fees

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Complaints Procedure

No procedure available.

Firm rankings


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Estate agents

Letting agents

View All 47 Branches


Austin & Wyatt - Bitterne Village Branch, Hamp
Bitterne Village Branch
369 Bitterne Road, Hampshire
(0)
Austin & Wyatt - Amesbury - Salisbury, Salisbury, SP4
Amesbury - Salisbury
30 Salisbury Street, Salisbury SP4 7HD
(2)
Austin & Wyatt - Bishops Waltham, SO32
Bishops Waltham
The Square, Bishops Waltham SO32 1GG
(0)
show all branches (47)
Austin & Wyatt - Bishops Waltham Branch, Bishops Waltham, SO32
Bishops Waltham Branch
The Square, Bishops Waltham SO32 1GG
(0)
Austin & Wyatt - Bournemouth, BH1
Bournemouth
113 Old Christchurch Road, Bournemouth BH1 1EP
(7)
Austin & Wyatt - Bournemouth, BH14
Bournemouth
267 Ashley Road Upper Parkstone, Bournemouth BH14 9DS
(0)
Austin & Wyatt - Bournemouth, BH17
Bournemouth
15 Adastral Square Canford Heath, Bournemouth BH17 8SA
(0)
Austin & Wyatt - Bournemouth, BH22
Bournemouth
66 Victoria Road, Bournemouth BH22 9JA
(0)
Austin & Wyatt - Bournemouth, BH23
Bournemouth
294 Lymington Road Highcliffe, Bournemouth BH23 5ET
(0)
Austin & Wyatt - Bournemouth, BH24
Bournemouth
36 Southampton Road, Bournemouth BH24 1JD
(0)
Austin & Wyatt - Bournemouth, BH25
Bournemouth
15 Old Milton Road, Bournemouth BH25 6DQ
(0)
Austin & Wyatt - Bournemouth, BH4
Bournemouth
116 Poole Road, Bournemouth BH4 9EF
(0)
Austin & Wyatt - Bournemouth, BH4
Bournemouth
116 Poole Road, Bournemouth BH4 9EF
(0)
Austin & Wyatt - Bournemouth, BH8
Bournemouth
413-415 Charminster Road, Bournemouth BH8 9QT
(1)
Austin & Wyatt - Bournemouth, BH9
Bournemouth
690 Wimborne Road Winton, Bournemouth BH9 2EG
(0)
Austin & Wyatt - Bournemouth, BH9
Bournemouth
690 Wimborne Road, Bournemouth BH9 2EG
(1)
Austin & Wyatt - Bournemouth, BH9
Bournemouth
2729 Castle Lane West, Bournemouth BH9 3LH
(1)
Austin & Wyatt - Bournemouth, BH9
Bournemouth
27-29 Castle Lane West, Bournemouth BH9 3LH
(0)
Austin & Wyatt - Chandler's Ford Branch, Chandlers Ford, SO53
Chandler's Ford Branch
93A Winchester Road, Chandlers Ford SO53 2GG
(0)
Austin & Wyatt - Chandlers Ford, SO53
Chandlers Ford
93a Winchester Road, Chandlers Ford SO53 2GG
(2)
Austin & Wyatt - Eastleigh, SO50
Eastleigh
1D High Street, Eastleigh SO50 5LB
(1)
Austin & Wyatt - Fareham, PO16
Fareham
79 High Street, Fareham PO16 7AX
(0)
Austin & Wyatt - Fareham, PO16
Fareham
79 High Street, Fareham PO16 7AX
(3)
Austin & Wyatt - Ferndown, BH22
Ferndown
66 Victoria Road, Ferndown BH22 9JA
(0)
Austin & Wyatt - Highcliffe Branch, Christchurch, BH23
Highcliffe Branch
294 Lymington Road, Christchurch BH23 5ET
(0)
Austin & Wyatt - London Road Southampton, Southampton, SO15
London Road Southampton
26 London Road, Southampton SO15 2SE
(14)
Austin & Wyatt - Lyndhurst, SO43
Lyndhurst
Volunteer House 37 High Street, Lyndhurst SO43 7BE
(0)
Austin & Wyatt - Lyndhurst, SO43
Lyndhurst
37 High Street, Lyndhurst SO43 7BE
(1)
Austin & Wyatt - New Milton, BH25
New Milton
15 Old Milton Road, New Milton BH25 6DQ
(0)
Austin & Wyatt - Park Gate, SO31
Park Gate
19 Middle Road, Park Gate SO31 7GH
(0)
Austin & Wyatt - Park Gate Branch, Park Gate, SO31
Park Gate Branch
19 Middle Road, Park Gate SO31 7GH
(1)
Austin & Wyatt - Poole, BH14
Poole
267 Ashley Road, Poole BH14 9DS
(3)
Austin & Wyatt - Poole, BH17
Poole
15 Adastral Square, Poole BH17 8SA
(2)
Austin & Wyatt - Portsmouth, PO5
Portsmouth
5 Clarendon Road, Portsmouth PO5 2DU
(2)
Austin & Wyatt - Portsmouth, PO5
Portsmouth
5 Clarendon Road, Portsmouth PO5 2DU
(2)
Austin & Wyatt - Portsmouth, PO5
Portsmouth
5 Clarendon Road, Portsmouth PO52DA
(0)
Austin & Wyatt - Ringwood, BH24
Ringwood
36 Southampton Road, Ringwood BH24 1JD
(1)
Austin & Wyatt - Salisbury, SP1
Salisbury
54 Castle Street, Salisbury SP1 3TS
(12)
Austin & Wyatt - Southampton, SO15
Southampton
335 Shirley Road Shirley, Southampton SO15 3JD
(0)
Austin & Wyatt - Southampton, SO15
Southampton
335 Shirley Road, Southampton SO15 3JD
(1)
Austin & Wyatt - Southampton, SO18
Southampton
369 Bitterne Road Bitterne, Southampton SO18 5RR
(0)
Austin & Wyatt - Southbourne - Bournemouth, Bournemouth, BH6
Southbourne - Bournemouth
24 Southbourne Grove, Bournemouth BH6 3RA
(1)
Austin & Wyatt - Totton, SO40
Totton
7a Salisbury Road, Totton SO40 3HW
(3)
Austin & Wyatt - Totton Branch, Totton, SO40
Totton Branch
7A Salisbury Road, Totton SO40 3HW
(0)
Austin & Wyatt - Waterlooville, PO7
Waterlooville
230 London Road, Waterlooville PO7 7HB
(0)
Austin & Wyatt - Waterlooville, PO7
Waterlooville
230 London Road, Waterlooville PO7 7HB
(0)
Austin & Wyatt - Winchester, SO23
Winchester
7 Southgate St, Winchester SO23 9DY
(4)

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