Austin & Wyatt

2.41/5 rating 63 reviews
  • 50% valuation accuracy
  • 37% recommend
  • 54% fee satisfaction
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Austin & Wyatt

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“Poor service...”

Sep 30,2018
Minithumbdown
By: 'Kev Bod'
Sep 30,2018
0 people found
this helpful
From June to September 2018 I had 4 to 6 viewings. Feedback on those viewings was rare as was any general feedback. To add insult to injury, they admitted their performance was poor but still held me to 2 weeks notice unless I took them as joint agents. One ...
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“Absolutely Appalling Service...”

Jul 13,2018
Minithumbdown
By: 'Disgruntled'
Jul 13,2018
0 people found
this helpful
We used Austin Wyatt when we let our house whilst overseas. The only thing they did consistently well was take money from us! They were quick enough to take money for 'visits' and minor repairs; but every time we emailed with a concern they NEVER ...
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Comment on agent fees
Laughable!
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Feb 18,2018
Minithumbup
By: 'Vicki Rw'
Feb 18,2018
0 people found
this helpful
I found Richard and colleagues hugely helpful and supportive at all stages of the process of selling my late father's house. I am sure his positive enthusiasm assisted the sale which occurred within ten viewings. Everyone i spoke to was kind and helpful...
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Comment on agent fees
good
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Feb 04,2018
Minithumbup
By: 'Linda Halliwell'
Feb 04,2018
0 people found
this helpful
Very happy with the services of Austin and Wyatt, Canford Heath. Very good local knowledge of current house values and rental investments. Kept well informed at all stages of the purchase. Communication between us and the vendor was efficient and prompt when questions were raised. ...
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Comment on agent fees
We were buyers.
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Aug 17,2017
Minithumbup
By: 'Mark Naylor'
Aug 17,2017
0 people found
this helpful
My Choice to use Austin and Wyatt was based on the way in which Richard came across to me at our first meeting, I did meet with two other estate agents. Richard listened to what I had to say and how I would like things ...
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Comment on agent fees
The fees were clearly explained and fair in the market place.
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Aug 04,2017
Minithumbdown
By: 'Sumon'
Aug 04,2017
0 people found
this helpful
This branch has very poor communication to tenants. The staffs are polite but not prioritize and keep their customers well informed. Every processes I have been through were super slow. Now II am waiting patiently for getting my deposit back for more than 2 weeks without ...
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Comment on agent fees
Expensive. Services I received really not worth it.
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Jul 07,2017
Minithumbup
By: 'Sevster'
Jul 07,2017
0 people found
this helpful
So disappointed. Renting a house from Austin and Wyatt. The house was empty for 3 weeks but they did nothing in those 3 weeks. When I moved in, it was filthy, the oven door is broken so I can't use it. They told me I had to ...
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Comment on agent fees
Outrageously high for what they provide
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Jun 26,2017
Minithumbdown
By: 'SP'
Jun 26,2017
0 people found
this helpful
My experience of Austin & Wyatt started reasonably well (with an email out of the blue and follow-up phone call from Alan insisting that now was the right time to sell my property). Once my property went on the market, I received several viewings (some ...
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Comment on agent fees
High agent fees compared to local independent agents.
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Jun 22,2017
Minithumbup
By: 'Rory'
Jun 22,2017
0 people found
this helpful
Fantastic service. I can't fault the team from the Winchester office at all. Richard and Gail were the two I dealt with and they were both readily available and really moved the sale along. I might add that Richard came up with a very creative ...
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Comment on agent fees
Fair fees as agreed.
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Jun 15,2017
Minithumbup
By: 'Robin Gibbons'
Jun 15,2017
0 people found
this helpful
My thanks to Austin & Wyatt Poole, under the management of Mr Scott Sowter, for the professional service given to the challenging sale of my property in Poole. Thank you. I unreservedly recommend Austin & Wyatt Poole. Robin Gibbons...
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Comment on agent fees
Industry standard.
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Apr 03,2017
Minithumbdown
By: 'Natalie Ford'
Apr 03,2017
2 people found
this helpful
Communication on the day I completed was non existent. my solicitor confirmed I could collect the key they didn't even seem aware that the chain was completing, Evident to the email I received today 10 days after I moved in stating that apparently exchange of contracts ...
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Mar 20,2017
Minithumbdown
By: 'Steve Quirrel'
Mar 20,2017
8 people found
this helpful
Countrywide took over a small independent Letting Agent in Amesbury Wilts, and changed its name to "Austin and Wyatt. Within weeks all of the existing knowledgable staff had left. The back office became a call centre in Nottingham. Countrywide's speciality is "add on ...
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By: Angus Shield
Apr 19, 2018
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This is so sad to hear, and continue hearing. I was one of the Partners of the former business and retired a year before it was sold to A&W. I still receive contact from former Landlords. I have now returned to letting in Salisbury and hope you have made reassuring alternative arrangements. ...
Feb 03,2017
Minithumbdown
By: 'Buyer'
Feb 03,2017
1 people found
this helpful
Trying to buy, administration and returning of calls & email is truly poor. The owners need to improve this organisation or they will fail in relation to other Estate Agents....
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Comment on agent fees
I would not use this agent on current experience.
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Nov 23,2016
Minithumbdown
By: 'Steve Quirrel'
Nov 23,2016
4 people found
this helpful
Zero points. Countrywide is the power behind a number of High Street "names". This review is for AUSTIN WYATT in Amesbury Wilts. Countrywide took over what was a small local letting agent, and that is when the service went into freefall. Countrywide/Austin ...
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Comment on agent fees
See above. Ludicrous add ons, inflated charges for routine admin, Hidden percentages demanded from contractors.
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Oct 12,2016
Minithumbdown
By: 'A Templeton'
Oct 12,2016
0 people found
this helpful
So disappointed with the service provided by this company. We explained that white goods were essential for the rental property we were looking for. On viewing a property we were told that the white goods were included. Again before making an offer I asked that ...
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Comment on agent fees
Too high for the level of service provided
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Aug 22,2016
Minithumbdown
By: 'Luna'
Aug 22,2016
1 people found
this helpful
Unfortunately, I'm a tenant with this agent. IF you are a tenant then you are the lowest of the low apparently. These people are out to rip you off and make you feel like you should be grateful to be one of their tenants. I ...
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What agent could do to change your mind?
Rip off
Attached Files
Comment on agent fees
Rip off
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Jul 28,2016
Minithumbdown
By: 'Helen'
Jul 28,2016
1 people found
this helpful
I was on the market with another agent, but hadn't sold. I was repeatedly contacted by Austin and Wyatt who assured me that they could sell my home in a few weeks. I took them on as a joint agent, however in all the time ...
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Jul 21,2016
Minithumbdown
By: 'Jayne'
Jul 21,2016
0 people found
this helpful
We arranged a house viewing with these guys and we were interested in the house so the agent said he would talk to the landlord and get back to us, 2 days later the house has been let out, not even a phone call to tell ...
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What agent could do to change your mind?
Ridiculous
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Comment on agent fees
Ridiculous
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Mar 31,2016
Minithumbup
By: 'Tina'
Mar 31,2016
0 people found
this helpful
Excellent! From initial meeting and discussion on my purchase and sale requirements all through to assisting with speedy completion, they were there every step of the way. Excellent communication to keep me informed at all times too....
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Comment on agent fees
Good
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Mar 11,2016
Minithumbdown
By: 'Krzysztof'
Mar 11,2016
2 people found
this helpful
The worst buying experience ever. Our offer was not presnted to the vendor because we did not agree to use their broker with whom we met but she was quite terrible to be frank. So after we told them we were going to use a ...
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Jan 23,2016
Minithumbdown
By: 'George'
Jan 23,2016
0 people found
this helpful
I can honestly say I have never felt so let down and mugged off by a company in all my life. Me and my girlfriend are renting for the first time and found a really nice house. We got all the way to paying in ...
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What agent could do to change your mind?
The agents fees are ‚£300 which is reasonable, but trying to get that back is not reasonable especially when you have every single right to claim it back. It¢â‚¬â„¢s like trying to get back a single sweet from a miserable baby that is surrounded by millions of sweets.
Attached Files
Comment on agent fees
The agents fees are ‚£300 which is reasonable, but trying to get that back is not reasonable especially when you have every single right to claim it back. It¢â‚¬â„¢s like trying to get back a single sweet from a miserable baby that is surrounded by millions of sweets.
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Dec 02,2015
Minithumbdown
By: 'J'
Dec 02,2015
0 people found
this helpful
Jack is a staff from Austin and wytt in Fareham branch. He left the lights on in the three rooms in my house when he was given the key and trusted all would be ok. but four days later when I went back to see ...
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Oct 31,2015
Minithumbup
By: 'manuel'
Oct 31,2015
0 people found
this helpful
excellent sold on first day six offers for the asking price in one day thank you all alan nick and tom...
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Comment on agent fees
excellent
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Aug 03,2015
Minithumbup
By: 'Vim'
Aug 03,2015
0 people found
this helpful
Quick, excellent service and always well informed about viewings. Always happy to answer questions over the phone regarding feedback from property viewings. They managed to get me the asking price for the property when other agents had tried to get me to accept much lower ...
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Jul 28,2015
Minithumbdown
By: 'KS'
Jul 28,2015
0 people found
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A rather variable experience - took a year to sell property and eventually gave up and sent it to auction. During this time we dealt with a number of different office managers so there was a lack of continuity. Some were better at communicating progress (...
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What agent could do to change your mind?
The fee seemed high initially but they probably earned it as the house was on the market for so long.
Attached Files
Comment on agent fees
The fee seemed high initially but they probably earned it as the house was on the market for so long.
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Jul 28,2015
Minithumbup
By: 'PS'
Jul 28,2015
0 people found
this helpful
We chose to sell our property through this agent because we were impressed by the professional approach of Alan Woodhouse. They were excellent at keeping us informed and always returned calls promptly. We were happy with the number of viewings and the feedback we received. ...
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Jul 21,2015
Minithumbup
By: 'Mr P.'
Jul 21,2015
0 people found
this helpful
This agent provided a professional service. They were very persistent and diligent in their pursuit of a completed sale and helped ensure as smooth and efficient a process as possible. All information was accurate and communication was good....
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Jul 10,2015
Minithumbup
By: 'Helen McCormack'
Jul 10,2015
0 people found
this helpful
Our experience with Austen and Wyatt was excellent. Alan was our main contact and gave us a first class service. In addition every other member of staff knew what was happening with the sale, so the continuity was faultless. Everyone was professional, polite and friendly, ...
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Jul 03,2015
Minithumbdown
By: 'tracey gifford'
Jul 03,2015
0 people found
this helpful
I have been living in my property for nearly seven years with my now seven year old daughter. And i can honestly say for the whole period of lbeing here i have had CONSTANT problems with (countrywide) Austin Wyatt! From being spoken to by the...
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Jun 02,2015
Minithumbdown
By: 'Unhappy'
Jun 02,2015
0 people found
this helpful
A very disorganised branch with a very high staff turnover. Not helped by the accounts dept being located in India, tenancies being dealt with by a department in the Midlands and an IT system which is constantly crashing. Trying to get queries resolved is very ...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 6 1 12 16 5 3 2 2 15

Fees

No fees set.

Complaints Procedure

No procedure available.

Firm rankings


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Letting agents

View All 47 Branches


Austin & Wyatt - Bitterne Village Branch, Hamp
Bitterne Village Branch
369 Bitterne Road, Hampshire
(0)
Austin & Wyatt - Branch, Bournemouth, BH1
Branch
113 Old Christchurch Road, Bournemouth BH1 1EP
(7)
Austin & Wyatt - Branch, Bournemouth, BH4
Branch
116 Poole Road, Bournemouth BH4 9EF
(0)
show all branches (47)
Austin & Wyatt - Branch, Bournemouth, BH8
Branch
413-415 Charminster Road, Bournemouth BH8 9QT
(1)
Austin & Wyatt - Branch, Bournemouth, BH9
Branch
690 Wimborne Road, Bournemouth BH9 2EG
(1)
Austin & Wyatt - Branch, Bournemouth, BH9
Branch
27-29 Castle Lane West, Bournemouth BH9 3LH
(0)
Austin & Wyatt - Branch, Fareham, PO16
Branch
79 High Street, Fareham PO16 7AX
(3)
Austin & Wyatt - Branch, Ferndown, BH22
Branch
66 Victoria Road, Ferndown BH22 9JA
(0)
Austin & Wyatt - Branch, Lyndhurst, SO43
Branch
37 High Street, Lyndhurst SO43 7BE
(1)
Austin & Wyatt - Branch, New Milton, BH25
Branch
15 Old Milton Road, New Milton BH25 6DQ
(0)
Austin & Wyatt - Branch, Poole, BH14
Branch
267 Ashley Road, Poole BH14 9DS
(3)
Austin & Wyatt - Branch, Poole, BH17
Branch
15 Adastral Square, Poole BH17 8SA
(2)
Austin & Wyatt - Branch, Portsmouth, PO5
Branch
5 Clarendon Road, Portsmouth PO5 2DU
(1)
Austin & Wyatt - Branch, Portsmouth, PO5
Branch
5 Clarendon Road, Portsmouth PO5 2DU
(2)
Austin & Wyatt - Branch, Ringwood, BH24
Branch
36 Southampton Road, Ringwood BH24 1JD
(1)
Austin & Wyatt - Branch, Salisbury, SP1
Branch
54 Castle Street, Salisbury SP1 3TS
(12)
Austin & Wyatt - Branch, Waterlooville, PO7
Branch
230 London Road, Waterlooville PO7 7HB
(0)
Austin & Wyatt - Amesbury - Salisbury, Salisbury, SP4
Amesbury - Salisbury
30 Salisbury Street, Salisbury SP4 7HD
(2)
Austin & Wyatt - Bishops Waltham Branch, Bishops Waltham, SO32
Bishops Waltham Branch
The Square, Bishops Waltham SO32 1GG
(0)
Austin & Wyatt - Branch, Southampton, SO15
Branch
335 Shirley Road, Southampton SO15 3JD
(0)
Austin & Wyatt - Chandler's Ford Branch, Chandlers Ford, SO53
Chandler's Ford Branch
93A Winchester Road, Chandlers Ford SO53 2GG
(0)
Austin & Wyatt - Chandlers Ford, SO53
Chandlers Ford
93a Winchester Road, Chandlers Ford SO53 2GG
(2)
Austin & Wyatt - Eastleigh, SO50
Eastleigh
1D High Street, Eastleigh SO50 5LB
(1)
Austin & Wyatt - Fareham, PO16
Fareham
79 High Street, Fareham PO16 7AX
(0)
Austin & Wyatt - Highcliffe Branch, Christchurch, BH23
Highcliffe Branch
294 Lymington Road, Christchurch BH23 5ET
(0)
Austin & Wyatt - London Road Southampton, Southampton, SO15
London Road Southampton
26 London Road, Southampton SO15 2SE
(13)
Austin & Wyatt - Bishops Waltham, SO32
Office 1
The Square, Bishops Waltham SO32 1GG
(0)
Austin & Wyatt - Southampton, SO18
Office 10
369 Bitterne Road Bitterne, Southampton SO18 5RR
(0)
Austin & Wyatt - Waterlooville, PO7
Office 12
230 London Road, Waterlooville PO7 7HB
(0)
Austin & Wyatt - Portsmouth, PO5
Office 13
5 Clarendon Road, Portsmouth PO52DA
(0)
Austin & Wyatt - Waterloo, Bournemouth, BH17
Office 14
15 Adastral Square Canford Heath, Bournemouth BH17 8SA
(0)
Austin & Wyatt - Bournemouth, BH9
Office 15
2729 Castle Lane West, Bournemouth BH9 3LH
(1)
Austin & Wyatt - Ferndown, Bournemouth, BH22
Office 16
66 Victoria Road, Bournemouth BH22 9JA
(0)
Austin & Wyatt - Christchurch, Bournemouth, BH23
Office 18
294 Lymington Road Highcliffe, Bournemouth BH23 5ET
(0)
Austin & Wyatt - Lyndhurst, SO43
Office 4
Volunteer House 37 High Street, Lyndhurst SO43 7BE
(0)
Austin & Wyatt - Bournemouth, BH25
Office 5
15 Old Milton Road, Bournemouth BH25 6DQ
(0)
Austin & Wyatt - Ringwood, Bournemouth, BH24
Office 6
36 Southampton Road, Bournemouth BH24 1JD
(0)
Austin & Wyatt - Park Gate, SO31
Office 7
19 Middle Road, Park Gate SO31 7GH
(0)
Austin & Wyatt - Southampton, SO15
Office 8
335 Shirley Road Shirley, Southampton SO15 3JD
(0)
Austin & Wyatt - Totton, SO40
Office 9
7a Salisbury Road, Totton SO40 3HW
(3)
Austin & Wyatt - office-19, Bournemouth, BH14
office-19
267 Ashley Road Upper Parkstone, Bournemouth BH14 9DS
(0)
Austin & Wyatt - office-20, Bournemouth, BH9
office-20
690 Wimborne Road Winton, Bournemouth BH9 2EG
(0)
Austin & Wyatt - office-22, Bournemouth, BH4
office-22
116 Poole Road, Bournemouth BH4 9EF
(0)
Austin & Wyatt - Park Gate Branch, Park Gate, SO31
Park Gate Branch
19 Middle Road, Park Gate SO31 7GH
(1)
Austin & Wyatt - Southbourne - Bournemouth, Bournemouth, BH6
Southbourne - Bournemouth
24 Southbourne Grove, Bournemouth BH6 3RA
(0)
Austin & Wyatt - Totton Branch, Totton, SO40
Totton Branch
7A Salisbury Road, Totton SO40 3HW
(0)
Austin & Wyatt - Winchester, SO23
Winchester
7 Southgate St, Winchester SO23 9DY
(4)

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