Austin Rees
2.6/5, 42 reviews
43% recommended
67% lettings valuation accuracy
58% lettings fee satisfaction
Austin Rees is the leading property management company in the Brighton and Hove area. Leasehold Block Management is the core business of the company.Originally incorporated in 1929, Austin Rees was formed as the result of a merger of the Property Management and Building Surveying divisions of two local professional practices.... show more Austin Rees is the leading property management company in the Brighton and Hove area. Leasehold Block Management is the core business of the company.

Originally incorporated in 1929, Austin Rees was formed as the result of a merger of the Property Management and Building Surveying divisions of two local professional practices.

We manage a large number of seafront and city centre blocks of flats and houses. We also manage many smaller buildings comprising two or more leasehold flats.

We have an efficient team of in-house property managers, surveyors and accounting staff. With strong management systems in place and a dedicated team of Directors, we are now seeking new local property management business.

Austin Rees offer a comprehensive range of property management services, many of which are included in our basic management fee. As a member firm of the Royal Institution of Chartered Surveyors (RICS) our services are offered in accordance with the ‘RICS Service Charge Residential Management Code’.

Our Lettings Department has also been expanded in 2012.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 67% 58% £530 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 5 9 0 0 0 0 12 13
Areas covered
Address

135-137 Dyke Road
Hove
East Sussex
BN3 1TJ
01273 207501

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“They have been very helpful and efficient fro......”

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Jan 13,2021
Minithumbup
By: 'Norah'
Jan 13,2021
0 people found
this helpful
They have been very helpful and efficient from day one of viewing their property to moving into their property. Juliette has been brilliant, quick to respond on all communications and helpful on the process to move into the property. Norah...
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By: Customer Services
Jan 13, 2021
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Hi Norah. We appreciate you taking the time to leave us such positive feedback. Many thanks for mentioning Juliette, as she's a highly valued member of the team. ...

“Brilliant agency...”

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Dec 21,2020
Minithumbup
By: 'Sam'
Dec 21,2020
0 people found
this helpful
Brilliant agency to be with. Caring, professional and always so helpful. Quick to respond to emails and call backs. Tyna and Brad do a great job helping if anything is needed....
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“Brilliant estate agents...”

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Dec 16,2020
Minithumbup
By: 'Sophie'
Dec 16,2020
0 people found
this helpful
I could not be with a better estate agents. They have been brilliant start to finish with me since we moved into our place 4.5 years ago. The team regularly get in contact to check that everything is ok with the property or just see how ...
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By: Customer Services
Dec 17, 2020
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Hi Sophie. That's fantastic to hear. Many thanks for providing feedback. We shall pass your comments onto the team. ...

“Avoid if at all possible,I know easier said t......”

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Oct 16,2020
Minithumbdown
By: 'john'
Oct 16,2020
1 people found
this helpful
Avoid if at all possible,I know easier said than done, but this is based on my experience of dealing with managing agents for over 30 years. After numerous reminders to get a correct invoice issued,7 months later still nothing.Major works recently undertaken also a ...
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“What's the point in having these reviews if y......”

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Sep 04,2020
Minithumbdown
By: 'john'
Sep 04,2020
2 people found
this helpful
What's the point in having these reviews if you refuse to publish negative feedback? I left a review at the end of August which was justifiably negative but in no way rude or abusive....
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“They already managed our small block of flats......”

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Mar 24,2020
Minithumbup
By: 'Heidi'
Mar 24,2020
0 people found
this helpful
They already managed our small block of flats very efficiently. When we came to look for new tenants, we decided to use their letting services as well. Bradley has been great at helping to prepare our flat (cleaning/clearing/repairs etc) ready for the new ...
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By: Customer Services
Apr 14, 2020
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Hi Heidi. Thank you for taking the time to leave us a review. Our block management and lettings services go hand in hand, so it's great to hear when clients use both and are happy. ...

“Unscrupulous. Won’t reply to emails. Holding up sale....”

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Feb 01,2020
Minithumbdown
By: 'Jessica'
Feb 01,2020
2 people found
this helpful
Trying to sell my flat. Austin Rees holding up the sale by not providing the management pack. The government announced on the 27th of June a range of measures intended to “cut out unfair and abusive practices within the leasehold system“. One such measure is ...
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By: Customer Services
Feb 05, 2020
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Hi Jessica. We understand the completed forms have been provided to your solicitors within the timeframe set out in the guidance. Our enquiries team will be working to ensure that any additional questions are dealt with promptly and professionally, as they do with all sales in the properties that we manage. ...

“We took on Austin Rees as the managing agent ......”

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Sep 09,2019
Minithumbup
By: 'Jill'
Sep 09,2019
0 people found
this helpful
We took on Austin Rees as the managing agent for our four apartment building at the beginning of the year. So far we have found them very helpful, prompt in dealing with minor issues, friendly and helpful....
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By: Customer Services
Sep 12, 2019
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Hi Jill. Many thanks for taking the time to leave us great feedback. ...

“I live in a small block flats in Hove and Aus......”

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Sep 06,2019
Minithumbup
By: 'Dorothy'
Sep 06,2019
0 people found
this helpful
I live in a small block flats in Hove and Austin Rees took over as the Managing Agents about a year ago and they have been excellent. They have dealt with any problems we have had very quickly and kept us informed about the progress ...
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By: Customer Services
Sep 12, 2019
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Hi Dorothy. Many thanks for leaving such positive feedback. It's great to hear that you're delighted with the service we are providing. ...

“Professional and Friendly...”

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Apr 29,2019
Minithumbup
By: 'PAULINE'
Apr 29,2019
0 people found
this helpful
As Freeholders we decided to move from our unsatisfactory managing agents and chose Austin Rees after quite a bit of research. Nick Mills helped enormously with the changeover. Nick and his team have worked hard to make the building safe and secure and a better ...
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Comment on agent fees
Agent's fees are never popular, but a little investigation into how much they do to maintain properties will easily show that costs are entirely reasonable.
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“well done...”

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Apr 10,2019
Minithumbup
By: 'Stapletons'
Apr 10,2019
0 people found
this helpful
As a long term client we have watched a complete turn-around in the way Austin Rees conduct their business in the last couple of years. They've increased the speed and efficiency of their service and work as a team allocating the right, knowledgeable person, to ...
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Comment on agent fees
Good
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By: Customer Services
Apr 23, 2019
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Thank you for your praise of Chloe and for leaving such a detailed review. ...

“Great service...”

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Apr 10,2019
Minithumbdown
By: 'Jon'
Apr 10,2019
0 people found
this helpful
I've been working with Peter Overill Associates prior to merging with Austin Rees for a number of years. As a freeholder, I've always felt that we have been looked after especially well and probably more than would reasonably be expected. They are knowledgeable, enthusiastic and ...
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Comment on agent fees
I think the fees are at average industry levels
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By: Customer Services
Apr 23, 2019
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Hi Jon. That's fantastic to hear. Many thanks for your loyalty over the years. ...

“Thank you...”

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Mar 29,2019
Minithumbup
By: 'Gary&John'
Mar 29,2019
0 people found
this helpful
We have lived on Varndean Park Estate for 15 years and Austin Rees have been the Managing Agent for that whole time. Replies to queries have always been prompt and courteous and we have never encountered a problem with the team, having always felt supported. 2 Team ...
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Comment on agent fees
As the managing agent for our property, we have only had to pay the maintenance fee for where we live.
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By: Gary Speirs
Nov 04, 2019
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Having now moved out (October 2019), we do now have a problem (financial) which we hope will be resolved as soon as possible and in the same spirit as all other communications since 2004. ...

“Excellent...”

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Mar 28,2019
Minithumbup
By: 'Leasholder'
Mar 28,2019
0 people found
this helpful
We switched to Austin Rees property management 3 months ago from another agent and so far our property manager has been enthusiastic, proactive, efficient and quick to respond....
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Comment on agent fees
Very reasonable
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By: Customer Services
Apr 02, 2019
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Many thanks for leaving us a great review. ...

“Austin Rees - Management...”

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Mar 27,2019
Minithumbup
By: 'Adam'
Mar 27,2019
0 people found
this helpful
i have been, through my deceased mother, a client of Jer Overill at Austin Rees for some years now, I find her efficient and helpful. They're work has always been meticulous and all enquiries have been speedily dealt with. Best Adam Wildi for Antonia Davy ...
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Comment on agent fees
I find their fees entirely reasonable
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By: Customer Services
Mar 27, 2019
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Hi Adam. Many thanks for the positive feedback. ...

“ARlets review...”

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Mar 26,2019
Minithumbup
By: 'ARLets'
Mar 26,2019
1 people found
this helpful
We have been tenants with ARLets for approx 5 years, in this time their service has been erratic as I would quite often not receive replies to emails and have to contact them a second or even third time to get a response. Recently the service ...
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By: Customer Services
Mar 27, 2019
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Many thanks for taking the time to review us. We have a new team in place at AR Lettings and it's great to hear that they are providing a much improved service. ...

“Professional and Caring...”

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Mar 21,2019
Minithumbup
By: 'Mrs'
Mar 21,2019
0 people found
this helpful
Rula is the Senior Property Manager for the property of which my family and I are Tenants. Over the course of the years that we have lived at the property we have had numerous contact with Rula and she has always responded in a prompt ...
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By: Customer Services
Mar 27, 2019
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Hi Lisa. Many thanks for leaving such a detailed review. We're delighted to have Rula leading our Property Management team. ...

“Agents who lack consideration and organisation....”

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Mar 20,2019
Minithumbdown
By: 'Featherstone'
Mar 20,2019
0 people found
this helpful
These agents manage the property of which I am a leaseholder. Except for a brief period when they had an extremely helpful person (Anna Ingram) in charge of the property, I have had nothing but trouble with them. Anna's predecessor, now back in situ refused ...
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Comment on agent fees
Bad
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By: Customer Services
Mar 21, 2019
View all comments (1)
Hi Featherstone. We're sorry to hear that you've had a bad experience with our company. It is not clear from your review which property your comments relate to. Please would you email us at feedback@riversonggroup.com so that we can look into the works that you've mentioned. ...

“This review is based on my experience of dealing with this person only...”

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Mar 20,2019
Minithumbup
By: 'Angela'
Mar 20,2019
0 people found
this helpful
This is my personal review of my dealings with Austin Rees. Things have happened beyond their control, but I think They have tried their best to deal with it quickly. Sometimes I think They can move quicker, keep in touch with us ALL more. Only ...
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By: Customer Services
Mar 21, 2019
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Hi Angela. Many thanks for taking the time to leave a review. We're constantly trying to improve our service levels and will take your comments on board. ...

“Austin Rees and in particular, Rula, are professional, proactive and responsive. Our building is managed within budget to an excellent standard....”

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Mar 19,2019
Minithumbup
By: 'Maria'
Mar 19,2019
0 people found
this helpful
Please see above comments - I have left my comments in the box above as unfortunately it was not clear where to leave the review!...
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By: Customer Services
Mar 21, 2019
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Hi Maria. Many thanks for the great review ...

“Greenacres...”

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Apr 24,2018
Minithumbup
By: 'Anthony'
Apr 24,2018
0 people found
this helpful
Having been somewhat sceptical at having to change our management agents from POA to Austin Rees, any misgivings we might have held were confounded. I`m delighted to say that the support we have received from Austin Rees has, on the whole been excellent, both ...
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Comment on agent fees
We believe that the fees levied are commensurate with the high quality of service we receive.
Was this helpful? Yes

“Austin Rees...”

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Apr 10,2018
Minithumbup
By: 'Reviewer'
Apr 10,2018
0 people found
this helpful
The management of our property was moved to Austin Rees in 2012, Nick Mills oversaw the transition and steered us attentively to a sound and progressive management schedule. Kate Elliot, is our designated property manager on a day to day basis, she knows our building well. ...
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Comment on agent fees
The Agent's fees are comparable to others in the City
Was this helpful? Yes

“Actually I think one star is too good for Austin ......”

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Mar 28,2018
Minithumbdown
By: 'Disillusioned'
Mar 28,2018
3 people found
this helpful
Actually I think one star is too good for Austin Rees. I have been in my property for 8 years. There has been no maintenance on the property for the whole time I have lived here. The kitchen is full of damp and mould, my child's ...
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Comment on agent fees
Expensive fees.
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“Austin Rees have no concept, or intention, of doing any ......”

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Jan 15,2018
Minithumbdown
By: 'JonnyR'
Jan 15,2018
5 people found
this helpful
Austin Rees have no concept, or intention, of doing any work for their exorbitant fees. Property has been left mouldering into decay for years with nothing but excuses and b/s replies. Any attempt to request repairs is met with a total lasse faire attitude. ...
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Comment on agent fees
Total rip-off. Especially suddenly inventing contract renewals, and associated fees, after not bothering for years.
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“Even by the mediocre standards of Brighton property management, this ......”

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Jan 04,2018
Minithumbdown
By: 'Hove'
Jan 04,2018
6 people found
this helpful
Even by the mediocre standards of Brighton property management, this company stands out as particularly cynical. No real interest in helping tenants/residents and a low-energy, lacklustre approach to dealing with issues - to get anything done, be prepared to chase relentlessly over a long ...
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Comment on agent fees
I don't believe this company represents good value for money.
Was this helpful? Yes

“worst property management service ever, responsible for windsor lodge, third ......”

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Nov 07,2017
Minithumbdown
By: 'formeroccupier'
Nov 07,2017
3 people found
this helpful
worst property management service ever, responsible for windsor lodge, third avenue, hove. failure to enforce their own leasholder rules and regulations regarding wood flooring within the flats, repeatedly emailed regarding flat 15 and refuse to escalate or provide any reasonable timeframe for resolution of complaint....
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Comment on agent fees
unknown, but heard they are cheap,,know we know why
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“They are liars.They do not contact you back.How ......”

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Aug 31,2017
Minithumbdown
By: 'Albert'
Aug 31,2017
9 people found
this helpful
They are liars. They do not contact you back. How they're still going is a miracle. Do not let them bully you....
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Comment on agent fees
they are thieves. they take your money and do nothing
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“Such a useless and roud staff specially ( Keati Jackson ) who ......”

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Jul 11,2017
Minithumbdown
By: 'Keati'
Jul 11,2017
6 people found
this helpful
Such a useless and roud staff specially ( Keati Jackson ) who deals with prestonville Court Issues . Not have any experience and Very untrustworthy...
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Comment on agent fees
So Bad
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“Do not go anywhere near these people. They 'managed' our ......”

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Apr 29,2017
Minithumbdown
By: 'Get'
Apr 29,2017
10 people found
this helpful
Do not go anywhere near these people. They 'managed' our block for 2 years. They were ineffective and did not bother to see the property unless we insisted. They always subcontracted to their 'sister' company which always seemed more than a bit dodgy. They were very ...
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Comment on agent fees
Depends if you want to pay for being bullied. I'd rather throw money down a drain.
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“Austin Rees has managed our property for well over 10 years. ......”

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Feb 15,2017
Minithumbdown
By: 'W'
Feb 15,2017
12 people found
this helpful
Austin Rees has managed our property for well over 10 years. In this time they have had one task to replace a leaking roof. Between Austin Rees and their surveying company overill associates they have failed on pretty much every aspect of this. Their staff have ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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