Austin Rees

1.56/5 rating 25 reviews
  • 53% valuation accuracy
  • 20% recommend
  • 47% fee satisfaction
Austin Rees is the leading property management company in the Brighton and Hove area. Leasehold Block Management is the core business of the company.

Originally incorporated in 1929, Austin Rees was formed as the result of a merger of the Property Management and Building Surveying divisions of two local professional practices.

We manage a large number of seafront and city centre blocks of flats and houses. We also manage many smaller buildings comprising two or more leasehold flats.

We Read full description...Austin Rees is the leading property management company in the Brighton and Hove area. Leasehold Block Management is the core business of the company.

Originally incorporated in 1929, Austin Rees was formed as the result of a merger of the Property Management and Building Surveying divisions of two local professional practices.

We manage a large number of seafront and city centre blocks of flats and houses. We also manage many smaller buildings comprising two or more leasehold flats.

We have an efficient team of in-house property managers, surveyors and accounting staff. With strong management systems in place and a dedicated team of Directors, we are now seeking new local property management business.

Austin Rees offer a comprehensive range of property management services, many of which are included in our basic management fee. As a member firm of the Royal Institution of Chartered Surveyors (RICS) our services are offered in accordance with the ‘RICS Service Charge Residential Management Code’.

Our Lettings Department has also been expanded in 2012.
Austin Rees

135-137 Dyke Road
Hove
East Sussex
BN3 1TJ
01273 207501



Properties for Sale
Properties to Rent

update staff | update details | add a branch

“Professional and Caring...”

Mar 21,2019
Minithumbup
By: 'Mrs Lisa Narayan'
Mar 21,2019
0 people found
this helpful
Rula is the Senior Property Manager for the property of which my family and I are Tenants. Over the course of the years that we have lived at the property we have had numerous contact with Rula and she has always responded in a prompt ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Agents who lack consideration and organisation....”

Mar 20,2019
Minithumbdown
By: 'Featherstone'
Mar 20,2019
0 people found
this helpful
These agents manage the property of which I am a leaseholder. Except for a brief period when they had an extremely helpful person (Anna Ingram) in charge of the property, I have had nothing but trouble with them. Anna's predecessor, now back in situ refused ...
read full review
Comment on agent fees
Bad
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
By: Customer Services
Mar 21, 2019
Hi Featherstone. We're sorry to hear that you've had a bad experience with our company. It is not clear from your review which property your comments relate to. Please would you email us at feedback@riversonggroup.com so that we can look into the works that you've mentioned.

“This review is based on my experience of dealing with this person only...”

Mar 20,2019
Minithumbup
By: 'Angela Eyles'
Mar 20,2019
0 people found
this helpful
This is my personal review of my dealings with Austin Rees. Things have happened beyond their control, but I think They have tried their best to deal with it quickly. Sometimes I think They can move quicker, keep in touch with us ALL more. Only ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
By: Customer Services
Mar 21, 2019
Hi Angela. Many thanks for taking the time to leave a review. We're constantly trying to improve our service levels and will take your comments on board.

“Austin Rees and in particular, Rula, are professional, proactive and responsive. Our building is managed within budget to an excellent standard....”

Mar 19,2019
Minithumbup
By: 'Maria'
Mar 19,2019
0 people found
this helpful
Please see above comments - I have left my comments in the box above as unfortunately it was not clear where to leave the review!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
By: Customer Services
Mar 21, 2019
Hi Maria. Many thanks for the great review

“Greenacres...”

Apr 24,2018
Minithumbup
By: 'Anthony Dougall'
Apr 24,2018
0 people found
this helpful
Having been somewhat sceptical at having to change our management agents from POA to Austin Rees, any misgivings we might have held were confounded. I`m delighted to say that the support we have received from Austin Rees has, on the whole been excellent, both ...
read full review
Comment on agent fees
We believe that the fees levied are commensurate with the high quality of service we receive.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Austin Rees...”

Apr 10,2018
Minithumbup
By: 'Reviewer 1'
Apr 10,2018
0 people found
this helpful
The management of our property was moved to Austin Rees in 2012, Nick Mills oversaw the transition and steered us attentively to a sound and progressive management schedule. Kate Elliot, is our designated property manager on a day to day basis, she knows our building well. ...
read full review
Comment on agent fees
The Agent's fees are comparable to others in the City
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Actually I think one star is too good for Austin ......”

Mar 28,2018
Minithumbdown
By: 'Disillusioned'
Mar 28,2018
2 people found
this helpful
Actually I think one star is too good for Austin Rees. I have been in my property for 8 years. There has been no maintenance on the property for the whole time I have lived here. The kitchen is full of damp and mould, my child's ...
read full review
Comment on agent fees
Expensive fees.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Austin Rees have no concept, or intention, of doing any ......”

Jan 15,2018
Minithumbdown
By: 'JonnyR'
Jan 15,2018
5 people found
this helpful
Austin Rees have no concept, or intention, of doing any work for their exorbitant fees. Property has been left mouldering into decay for years with nothing but excuses and b/s replies. Any attempt to request repairs is met with a total lasse faire attitude. ...
read full review
Comment on agent fees
Total rip-off. Especially suddenly inventing contract renewals, and associated fees, after not bothering for years.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Even by the mediocre standards of Brighton property management, this ......”

Jan 04,2018
Minithumbdown
By: 'Hove Tenant'
Jan 04,2018
5 people found
this helpful
Even by the mediocre standards of Brighton property management, this company stands out as particularly cynical. No real interest in helping tenants/residents and a low-energy, lacklustre approach to dealing with issues - to get anything done, be prepared to chase relentlessly over a long ...
read full review
Comment on agent fees
I don't believe this company represents good value for money.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“worst property management service ever, responsible for windsor lodge, third ......”

Nov 07,2017
Minithumbdown
By: 'formeroccupier'
Nov 07,2017
3 people found
this helpful
worst property management service ever, responsible for windsor lodge, third avenue, hove. failure to enforce their own leasholder rules and regulations regarding wood flooring within the flats, repeatedly emailed regarding flat 15 and refuse to escalate or provide any reasonable timeframe for resolution of complaint....
read full review
Comment on agent fees
unknown, but heard they are cheap,,know we know why
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“They are liars. They do not contact you back. How ......”

Aug 31,2017
Minithumbdown
By: 'Albert'
Aug 31,2017
8 people found
this helpful
They are liars. They do not contact you back. How they're still going is a miracle. Do not let them bully you....
read full review
Comment on agent fees
they are thieves. they take your money and do nothing
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Such a useless and roud staff specially ( Keati Jackson ) who ......”

Jul 11,2017
Minithumbdown
By: 'Keati Jackson'
Jul 11,2017
6 people found
this helpful
Such a useless and roud staff specially ( Keati Jackson ) who deals with prestonville Court Issues . Not have any experience and Very untrustworthy...
read full review
Comment on agent fees
So Bad
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Do not go anywhere near these people. They 'managed' our ......”

Apr 29,2017
Minithumbdown
By: 'Get Out Whilst You Can'
Apr 29,2017
9 people found
this helpful
Do not go anywhere near these people. They 'managed' our block for 2 years. They were ineffective and did not bother to see the property unless we insisted. They always subcontracted to their 'sister' company which always seemed more than a bit dodgy. They were very ...
read full review
Comment on agent fees
Depends if you want to pay for being bullied. I'd rather throw money down a drain.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Austin Rees has managed our property for well over 10 years. ......”

Feb 15,2017
Minithumbdown
By: 'W'
Feb 15,2017
11 people found
this helpful
Austin Rees has managed our property for well over 10 years. In this time they have had one task to replace a leaking roof. Between Austin Rees and their surveying company overill associates they have failed on pretty much every aspect of this. Their staff have ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This company has consistently failed to deliver anything like a ......”

Dec 06,2016
Minithumbdown
By: 'Angry and disappointed'
Dec 06,2016
7 people found
this helpful
This company has consistently failed to deliver anything like a decent service over a period of 2 and half years. We have had the misfortune to have Austin Rees as the managing agent of the flat we own in a small block. If you have the ...
read full review
Comment on agent fees
They have our money but we have had no service.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Taking ages to solve a problem. Even though my landlord ......”

Dec 01,2016
Minithumbdown
By: 'AngryCustomer'
Dec 01,2016
7 people found
this helpful
Taking ages to solve a problem. Even though my landlord lives in NZ, it is no excuse to take weeks for solving an issue. As an agent they should take more initiative! Same happened with the renewal of my contract. I was left in dark ...
read full review
Comment on agent fees
For just putting a signature under a contract and not taking care of the maintenance of the property: far way too much fees!!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Austin Rees have been managing our block for nearly 3 years. ......”

Jul 26,2016
Minithumbup
By: 'Brian'
Jul 26,2016
1 people found
this helpful
Austin Rees have been managing our block for nearly 3 years. Everything seems to be working well and we don't have any complaints. The service is exactly what it says on the tin - efficient, transparent and effective - all at a reasonable price. One hell ...
read full review
Comment on agent fees
No nasty surprises so good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Worse agency I've ever dealt with. Left me & my baby ......”

Feb 29,2016
Minithumbdown
By: 'Annoyed good tenant who pays her rent'
Feb 29,2016
8 people found
this helpful
Worse agency I've ever dealt with. Left me & my baby with no heating for 3 1/2 months claiming someone tried to call me 1 month after I reported the problem. No hot water in my kitchen for 3 weeks. 6 months of living with black mould all over my kitchen (...
read full review
What agent could do to change your mind?
Bad trying to charge renewal fees a made up policy to get poor renters to pay them for nothing!
Attached Files
Comment on agent fees
Bad trying to charge renewal fees a made up policy to get poor renters to pay them for nothing!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been so disappointed and appalled by the lack ......”

Dec 16,2014
Minithumbdown
By: 'emilienathalie'
Dec 16,2014
11 people found
this helpful
I have been so disappointed and appalled by the lack of service provided by this company. I have been expected to live in the most unhealthy and uncomfortable of environments whilst renting with them (black mould covering the walls, clothes, shoes, food etc, no electricity ...
read full review
What agent could do to change your mind?
Maintain the buildings better. Provide an emergency phone number for out of hours. Not charge another ‚£90 administration fees at the end of the contract. I would actually like to leave my flat before the contract ends as I have no faith in the agency anymore and would like to move somewhere warm and where I can be healthy.
Attached Files
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have owned the above property for 6 years and during ......”

Jul 08,2014
Minithumbdown
By: 'RR'
Jul 08,2014
13 people found
this helpful
I have owned the above property for 6 years and during that time Austin Rees have been the managing agents. The only person at Austin Rees who has EVER been helpful was Aisha (not sure of last name). Anyone else I have dealt with over that ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“It is truly unbelievable these estate agents are still in ......”

Jul 01,2014
Minithumbdown
By: 'Brighton'
Jul 01,2014
9 people found
this helpful
It is truly unbelievable these estate agents are still in business. I would recommend anything thinking of renting from them to think again. There is no communication from anyone at their shop and you will be left waiting for an email response for minimum 2 weeks, ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We rent a flat in Brighton through different letting agencies ......”

Nov 18,2013
Minithumbdown
By: 'RVK'
Nov 18,2013
6 people found
this helpful
We rent a flat in Brighton through different letting agencies in the past but this is the worst from far. You pay double fees for any charge just because you are couple they don´t consider it is just one flat. They lie about the ...
read full review
What agent could do to change your mind?
We already finished our contract and we are no interested to rent any flat through this agency or any other. Thanks
Attached Files
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Had the misfortune of living in a building managed by ......”

Sep 14,2013
Minithumbdown
By: 'Tenantwhotalks'
Sep 14,2013
9 people found
this helpful
Had the misfortune of living in a building managed by Austin Rees. My estate agent, who handled our apartment, had to liase with them about building problems in the high rise ... We had a mould problem on our enclosed balcony, with water seeping through the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I regret that in my dealings with Austin Rees, and ......”

May 15,2013
Minithumbdown
By: 'Sussex Heights'
May 15,2013
24 people found
this helpful
I regret that in my dealings with Austin Rees, and particularly Nick Mills, I have been left suffering from considerable stress and disadvantage caused, in my view, by the blatant prejudice, neglect and spite of Nick Mills. I deal with a number of Managing Agents ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Austin Rees are probably the worst company I have ever ......”

May 15,2013
Minithumbdown
By: 'Me'
May 15,2013
17 people found
this helpful
Austin Rees are probably the worst company I have ever dealt with. They make promises they do not keep. Nick Mills told me barefaced lies. Their work is shoddy at best and they shamelessly put work the way of their friends and golfing buddies....
read full review
What agent could do to change your mind?
Resignation would be great
Attached Files
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Austin Rees, is not listening us, is not trying to ......”

May 02,2012
Minithumbdown
By: 'FD'
May 02,2012
18 people found
this helpful
Austin Rees, is not listening us, is not trying to get at the bottom of their mistake.. but just trying to intimidate us to pay what we have paid already. This has been going on for 3 years and is at point to bring them in ...
read full review
What agent could do to change your mind?
they are Not Friendly. They don't let you meet any one in person.
Attached Files
Feature review Comments (5) Report abuse Print review
Was this helpful? Yes
By: relieved
Jan 13, 2015
View all comments (5)
I agree with every comment made here about Austin Rees and particularly Nick Mills. He seems to believe that if he says they are the leading brighton agent often enough miraculously it will become true. If you complain to them they take offence and adopt a zero tolerance policy to your communications. They take ages to respond to most things, if they tesond at all and make up stories with no proof to back them up. The best thing they ever did was resign from managing our building. ...
Areas covered



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 2 1 9 0 0 0 0 5 9

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Austin Rees

Individual Branch Awards

Firm rankings


Overall

Estate agents

Letting agents

Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed



.
As Seen On

Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter Google+ Instagram LinkedIn