Austin Rees

1.41/5 rating 22 reviews
  • 44% valuation accuracy
  • 14% recommend
  • 38% fee satisfaction
Austin Rees is the leading property management company in the Brighton and Hove area. Leasehold Block Management is the core business of the company.

Originally incorporated in 1929, Austin Rees was formed as the result of a merger of the Property Management and Building Surveying divisions of two local professional practices.

We manage a large number of seafront and city centre blocks of flats and houses. We also manage many smaller buildings comprising two or more leasehold flats.

We Read full description...Austin Rees is the leading property management company in the Brighton and Hove area. Leasehold Block Management is the core business of the company.

Originally incorporated in 1929, Austin Rees was formed as the result of a merger of the Property Management and Building Surveying divisions of two local professional practices.

We manage a large number of seafront and city centre blocks of flats and houses. We also manage many smaller buildings comprising two or more leasehold flats.

We have an efficient team of in-house property managers, surveyors and accounting staff. With strong management systems in place and a dedicated team of Directors, we are now seeking new local property management business.

Austin Rees offer a comprehensive range of property management services, many of which are included in our basic management fee. As a member firm of the Royal Institution of Chartered Surveyors (RICS) our services are offered in accordance with the ‘RICS Service Charge Residential Management Code’.

Our Lettings Department has also been expanded in 2012.
Austin Rees

135-137 Dyke Road
Hove
East Sussex
BN3 1TJ
01273 207501

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“Greenacres...”

Apr 24,2018
Minithumbup
By: 'Anthony Dougall'
Apr 24,2018
0 people found
this helpful
Having been somewhat sceptical at having to change our management agents from POA to Austin Rees, any misgivings we might have held were confounded. I`m delighted to say that the support we have received from Austin Rees has, on the whole been excellent, both ...
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Comment on agent fees
We believe that the fees levied are commensurate with the high quality of service we receive.
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“Austin Rees...”

Apr 10,2018
Minithumbup
By: 'Reviewer 1'
Apr 10,2018
0 people found
this helpful
The management of our property was moved to Austin Rees in 2012, Nick Mills oversaw the transition and steered us attentively to a sound and progressive management schedule. Kate Elliot, is our designated property manager on a day to day basis, she knows our building well. ...
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Comment on agent fees
The Agent's fees are comparable to others in the City
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Mar 28,2018
Minithumbdown
By: 'Disillusioned'
Mar 28,2018
2 people found
this helpful
Actually I think one star is too good for Austin Rees. I have been in my property for 8 years. There has been no maintenance on the property for the whole time I have lived here. The kitchen is full of damp and mould, my child'...
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Comment on agent fees
Expensive fees.
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Jan 15,2018
Minithumbdown
By: 'JonnyR'
Jan 15,2018
5 people found
this helpful
Austin Rees have no concept, or intention, of doing any work for their exorbitant fees. Property has been left mouldering into decay for years with nothing but excuses and b/s replies. Any attempt to request repairs is met with a total lasse faire attitude. ...
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Comment on agent fees
Total rip-off. Especially suddenly inventing contract renewals, and associated fees, after not bothering for years.
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Jan 04,2018
Minithumbdown
By: 'Hove Tenant'
Jan 04,2018
5 people found
this helpful
Even by the mediocre standards of Brighton property management, this company stands out as particularly cynical. No real interest in helping tenants/residents and a low-energy, lacklustre approach to dealing with issues - to get anything done, be prepared to chase relentlessly over a long ...
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Comment on agent fees
I don't believe this company represents good value for money.
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Nov 07,2017
Minithumbdown
By: 'formeroccupier'
Nov 07,2017
3 people found
this helpful
worst property management service ever, responsible for windsor lodge, third avenue, hove. failure to enforce their own leasholder rules and regulations regarding wood flooring within the flats, repeatedly emailed regarding flat 15 and refuse to escalate or provide any reasonable timeframe for resolution of complaint....
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Comment on agent fees
unknown, but heard they are cheap,,know we know why
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Aug 31,2017
Minithumbdown
By: 'Albert'
Aug 31,2017
8 people found
this helpful
They are liars. They do not contact you back. How they're still going is a miracle. Do not let them bully you....
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Comment on agent fees
they are thieves. they take your money and do nothing
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Jul 11,2017
Minithumbdown
By: 'Keati Jackson'
Jul 11,2017
6 people found
this helpful
Such a useless and roud staff specially ( Keati Jackson ) who deals with prestonville Court Issues . Not have any experience and Very untrustworthy...
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Comment on agent fees
So Bad
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Apr 29,2017
Minithumbdown
By: 'Get Out Whilst You Can'
Apr 29,2017
9 people found
this helpful
Do not go anywhere near these people. They 'managed' our block for 2 years. They were ineffective and did not bother to see the property unless we insisted. They always subcontracted to their 'sister' company which always seemed more than a bit dodgy. They were very ...
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Comment on agent fees
Depends if you want to pay for being bullied. I'd rather throw money down a drain.
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Feb 15,2017
Minithumbdown
By: 'W'
Feb 15,2017
11 people found
this helpful
Austin Rees has managed our property for well over 10 years. In this time they have had one task to replace a leaking roof. Between Austin Rees and their surveying company overill associates they have failed on pretty much every aspect of this. Their staff have ...
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Dec 06,2016
Minithumbdown
By: 'Angry and disappointed'
Dec 06,2016
7 people found
this helpful
This company has consistently failed to deliver anything like a decent service over a period of 2 and half years. We have had the misfortune to have Austin Rees as the managing agent of the flat we own in a small block. If you have the ...
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Comment on agent fees
They have our money but we have had no service.
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Dec 01,2016
Minithumbdown
By: 'AngryCustomer'
Dec 01,2016
7 people found
this helpful
Taking ages to solve a problem. Even though my landlord lives in NZ, it is no excuse to take weeks for solving an issue. As an agent they should take more initiative! Same happened with the renewal of my contract. I was left in dark ...
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Comment on agent fees
For just putting a signature under a contract and not taking care of the maintenance of the property: far way too much fees!!
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Jul 26,2016
Minithumbup
By: 'Brian'
Jul 26,2016
1 people found
this helpful
Austin Rees have been managing our block for nearly 3 years. Everything seems to be working well and we don't have any complaints. The service is exactly what it says on the tin - efficient, transparent and effective - all at a reasonable price. One hell ...
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Comment on agent fees
No nasty surprises so good
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Feb 29,2016
Minithumbdown
By: 'Annoyed good tenant who pays her rent'
Feb 29,2016
8 people found
this helpful
Worse agency I've ever dealt with. Left me & my baby with no heating for 3 1/2 months claiming someone tried to call me 1 month after I reported the problem. No hot water in my kitchen for 3 weeks. 6 months of living with black mould all over my ...
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What agent could do to change your mind?
Bad trying to charge renewal fees a made up policy to get poor renters to pay them for nothing!
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Comment on agent fees
Bad trying to charge renewal fees a made up policy to get poor renters to pay them for nothing!
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Dec 16,2014
Minithumbdown
By: 'emilienathalie'
Dec 16,2014
11 people found
this helpful
I have been so disappointed and appalled by the lack of service provided by this company. I have been expected to live in the most unhealthy and uncomfortable of environments whilst renting with them (black mould covering the walls, clothes, shoes, food etc, no electricity ...
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What agent could do to change your mind?
Maintain the buildings better. Provide an emergency phone number for out of hours. Not charge another ‚£90 administration fees at the end of the contract. I would actually like to leave my flat before the contract ends as I have no faith in the agency anymore and would like to move somewhere warm and where I can be healthy.
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Jul 08,2014
Minithumbdown
By: 'RR'
Jul 08,2014
13 people found
this helpful
I have owned the above property for 6 years and during that time Austin Rees have been the managing agents. The only person at Austin Rees who has EVER been helpful was Aisha (not sure of last name). Anyone else I have dealt with over that ...
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Jul 01,2014
Minithumbdown
By: 'Brighton'
Jul 01,2014
9 people found
this helpful
It is truly unbelievable these estate agents are still in business. I would recommend anything thinking of renting from them to think again. There is no communication from anyone at their shop and you will be left waiting for an email response for minimum 2 weeks, ...
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Nov 18,2013
Minithumbdown
By: 'RVK'
Nov 18,2013
6 people found
this helpful
We rent a flat in Brighton through different letting agencies in the past but this is the worst from far. You pay double fees for any charge just because you are couple they don´t consider it is just one flat. They lie about the ...
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What agent could do to change your mind?
We already finished our contract and we are no interested to rent any flat through this agency or any other. Thanks
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Sep 14,2013
Minithumbdown
By: 'Tenantwhotalks'
Sep 14,2013
9 people found
this helpful
Had the misfortune of living in a building managed by Austin Rees. My estate agent, who handled our apartment, had to liase with them about building problems in the high rise ... We had a mould problem on our enclosed balcony, with water seeping through the ...
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May 15,2013
Minithumbdown
By: 'Sussex Heights'
May 15,2013
24 people found
this helpful
I regret that in my dealings with Austin Rees, and particularly Nick Mills, I have been left suffering from considerable stress and disadvantage caused, in my view, by the blatant prejudice, neglect and spite of Nick Mills. I deal with a number of Managing Agents ...
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May 15,2013
Minithumbdown
By: 'Me'
May 15,2013
17 people found
this helpful
Austin Rees are probably the worst company I have ever dealt with. They make promises they do not keep. Nick Mills told me barefaced lies. Their work is shoddy at best and they shamelessly put work the way of their friends and golfing buddies....
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What agent could do to change your mind?
Resignation would be great
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May 02,2012
Minithumbdown
By: 'FD'
May 02,2012
18 people found
this helpful
Austin Rees, is not listening us, is not trying to get at the bottom of their mistake.. but just trying to intimidate us to pay what we have paid already. This has been going on for 3 years and is at point to bring them in ...
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What agent could do to change your mind?
they are Not Friendly. They don\'t let you meet any one in person.
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By: relieved
Jan 13, 2015
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I agree with every comment made here about Austin Rees and particularly Nick Mills. He seems to believe that if he says they are the leading brighton agent often enough miraculously it will become true. If you complain to them they take offence and adopt a zero tolerance policy to your communications. They take ages to respond to most things, if they tesond at all and make up stories with no proof to back them up. The best thing they ever did was resign from managing our building. ...
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0 1 0 9 0 0 0 0 3 9

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Austin Rees

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Estate agents

Letting agents

Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed


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