“They have been very helpful and efficient fro......”
5 Star Review
Jan 13,2021
By:
'Norah'
Jan 13,2021
Branch: Hove, 135-137 Dyke Road
Services: Lettings (as a Tenant)
Rent PCM: £1070
Would you recommend?: Yes
Postcode: BN3
Branch: Hove, 135-137 Dyke Road
Lettings (as a Tenant)
Rent PCM: £1070
Postcode: BN3
0
people found
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They have been very helpful and efficient from day one of viewing their property to moving into their property. Juliette has been brilliant, quick to respond on all communications and helpful on the process to move into the property. Norah...
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5 Star Review
Dec 21,2020
By:
'Sam'
Dec 21,2020
Branch: Hove, 135-137 Dyke Road
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: Yes
Postcode: BN2
Branch: Hove, 135-137 Dyke Road
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: BN2
0
people found
this helpful
Brilliant agency to be with. Caring, professional and always so helpful. Quick to respond to emails and call backs. Tyna and Brad do a great job helping if anything is needed....
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“Brilliant estate agents...”
5 Star Review
Dec 16,2020
By:
'Sophie'
Dec 16,2020
Branch: Hove, 135-137 Dyke Road
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: Yes
Postcode: BN2
Branch: Hove, 135-137 Dyke Road
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: BN2
0
people found
this helpful
I could not be with a better estate agents. They have been brilliant start to finish with me since we moved into our place 4.5 years ago. The team regularly get in contact to check that everything is ok with the property or just see how ...
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“Avoid if at all possible,I know easier said t......”
1 Star Review
Oct 16,2020
By:
'john'
Oct 16,2020
Branch: Hove, 135-137 Dyke Road
Services: They manage our building
Would you recommend?: No
Postcode: BN3
Branch: Hove, 135-137 Dyke Road
They manage our building
Postcode: BN3
1
people found
this helpful
Avoid if at all possible,I know easier said than done, but this is based on my experience of dealing with managing agents for over 30 years.
After numerous reminders to get a correct invoice issued,7 months later still nothing.Major works recently undertaken also a ...
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1
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“What's the point in having these reviews if y......”
1 Star Review
Sep 04,2020
By:
'john'
Sep 04,2020
Branch: Hove, 135-137 Dyke Road
Services: They manage our building
Would you recommend?: No
Postcode: BN3
Branch: Hove, 135-137 Dyke Road
They manage our building
Postcode: BN3
2
people found
this helpful
What's the point in having these reviews if you refuse to publish negative feedback?
I left a review at the end of August which was justifiably negative but in no way rude or abusive....
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2
people found
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“They already managed our small block of flats......”
5 Star Review
Mar 24,2020
By:
'Heidi'
Mar 24,2020
Branch: Hove, 135-137 Dyke Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BN3
Branch: Hove, 135-137 Dyke Road
Lettings (as a Landlord)
Postcode: BN3
0
people found
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They already managed our small block of flats very efficiently. When we came to look for new tenants, we decided to use their letting services as well. Bradley has been great at helping to prepare our flat (cleaning/clearing/repairs etc) ready for the new ...
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“Unscrupulous. Won’t reply to emails. Holding up sale....”
1 Star Review
Feb 01,2020
By:
'Jessica'
Feb 01,2020
Branch: Hove, 135-137 Dyke Road
Services: They manage our building
Would you recommend?: No
Postcode: BN2
Branch: Hove, 135-137 Dyke Road
They manage our building
Postcode: BN2
2
people found
this helpful
Trying to sell my flat. Austin Rees holding up the sale by not providing the management pack.
The government announced on the 27th of June a range of measures intended to “cut out unfair and abusive practices within the leasehold system“. One such measure is ...
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2
people found
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“We took on Austin Rees as the managing agent ......”
5 Star Review
Sep 09,2019
By:
'Jill'
Sep 09,2019
Branch: Hove, 135-137 Dyke Road
Services: They manage our building
Would you recommend?: Yes
Postcode: BN1
Branch: Hove, 135-137 Dyke Road
They manage our building
Postcode: BN1
0
people found
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We took on Austin Rees as the managing agent for our four apartment building at the beginning of the year. So far we have found them very helpful, prompt in dealing with minor issues, friendly and helpful....
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“I live in a small block flats in Hove and Aus......”
5 Star Review
Sep 06,2019
By:
'Dorothy'
Sep 06,2019
Branch: Hove, 135-137 Dyke Road
Services: They manage our building
Would you recommend?: Yes
Postcode: BN3
Branch: Hove, 135-137 Dyke Road
They manage our building
Postcode: BN3
0
people found
this helpful
I live in a small block flats in Hove and Austin Rees took over as the Managing Agents about a year ago and they have been excellent. They have dealt with any problems we have had very quickly and kept us informed about the progress ...
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“Professional and Friendly...”
5 Star Review
Apr 29,2019
By:
'PAULINE'
Apr 29,2019
Branch: Hove, 135-137 Dyke Road
Services: They manage our building
Would you recommend?: Yes
Postcode: BN3
Branch: Hove, 135-137 Dyke Road
They manage our building
Postcode: BN3
0
people found
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As Freeholders we decided to move from our unsatisfactory managing agents and chose Austin Rees after quite a bit of research. Nick Mills helped enormously with the changeover. Nick and his team have worked hard to make the building safe and secure and a better ...
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Comment on agent fees
Agent's fees are never popular, but a little investigation into how much they do to maintain properties will easily show that costs are entirely reasonable.
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4 Star Review
Apr 10,2019
By:
'Stapletons'
Apr 10,2019
Branch: Hove, 135-137 Dyke Road
Services: They manage our building
Would you recommend?: Yes
Postcode: BN2
Branch: Hove, 135-137 Dyke Road
They manage our building
Postcode: BN2
0
people found
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As a long term client we have watched a complete turn-around in the way Austin Rees conduct their business in the last couple of years. They've increased the speed and efficiency of their service and work as a team allocating the right, knowledgeable person, to ...
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Comment on agent fees
Good
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5 Star Review
Apr 10,2019
By:
'Jon'
Apr 10,2019
Branch: Hove, 135-137 Dyke Road
Services: They manage our building
Would you recommend?: No
Postcode: BN32
Branch: Hove, 135-137 Dyke Road
They manage our building
Postcode: BN32
0
people found
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I've been working with Peter Overill Associates prior to merging with Austin Rees for a number of years. As a freeholder, I've always felt that we have been looked after especially well and probably more than would reasonably be expected. They are knowledgeable, enthusiastic and ...
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Comment on agent fees
I think the fees are at average industry levels
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4 Star Review
Mar 29,2019
By:
'Gary&John'
Mar 29,2019
Branch: Hove, 135-137 Dyke Road
Services: They manage our estate
Would you recommend?: Yes
Postcode: BN1
Branch: Hove, 135-137 Dyke Road
They manage our estate
Postcode: BN1
0
people found
this helpful
We have lived on Varndean Park Estate for 15 years and Austin Rees have been the Managing Agent for that whole time. Replies to queries have always been prompt and courteous and we have never encountered a problem with the team, having always felt supported. 2 Team ...
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Comment on agent fees
As the managing agent for our property, we have only had to pay the maintenance fee for where we live.
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4 Star Review
Mar 28,2019
By:
'Leasholder'
Mar 28,2019
Branch: Hove, 135-137 Dyke Road
Services: They manage our building
Would you recommend?: Yes
Postcode: BN2
Branch: Hove, 135-137 Dyke Road
They manage our building
Postcode: BN2
0
people found
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We switched to Austin Rees property management 3 months ago from another agent and so far our property manager has been enthusiastic, proactive, efficient and quick to respond....
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Comment on agent fees
Very reasonable
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“Austin Rees - Management...”
5 Star Review
Mar 27,2019
By:
'Adam'
Mar 27,2019
Branch: Hove, 135-137 Dyke Road
Services: They manage our building
Would you recommend?: Yes
Postcode: BN1
Branch: Hove, 135-137 Dyke Road
They manage our building
Postcode: BN1
0
people found
this helpful
i have been, through my deceased mother, a client of Jer Overill at Austin Rees for some years now, I find her efficient and helpful. They're work has always been meticulous and all enquiries have been speedily dealt with.
Best
Adam Wildi for Antonia Davy ...
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Comment on agent fees
I find their fees entirely reasonable
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3 Star Review
Mar 26,2019
By:
'ARLets'
Mar 26,2019
Branch: Hove, 135-137 Dyke Road
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: Yes
Postcode: BN2
Branch: Hove, 135-137 Dyke Road
Lettings (as a Tenant)
Rent PCM: £900
Postcode: BN2
1
people found
this helpful
We have been tenants with ARLets for approx 5 years, in this time their service has been erratic as I would quite often not receive replies to emails and have to contact them a second or even third time to get a response. Recently the service ...
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1
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“Professional and Caring...”
5 Star Review
Mar 21,2019
By:
'Mrs'
Mar 21,2019
Branch: Hove, 135-137 Dyke Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BN17
Branch: Hove, 135-137 Dyke Road
Lettings (as a Tenant)
Postcode: BN17
0
people found
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Rula is the Senior Property Manager for the property of which my family and I are Tenants. Over the course of the years that we have lived at the property we have had numerous contact with Rula and she has always responded in a prompt ...
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“Agents who lack consideration and organisation....”
1 Star Review
Mar 20,2019
By:
'Featherstone'
Mar 20,2019
Branch: Hove, 135-137 Dyke Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: BN2
Branch: Hove, 135-137 Dyke Road
Lettings (as a Landlord)
Postcode: BN2
0
people found
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These agents manage the property of which I am a leaseholder. Except for a brief period when they had an extremely helpful person (Anna Ingram) in charge of the property, I have had nothing but trouble with them. Anna's predecessor, now back in situ refused ...
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Comment on agent fees
Bad
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“This review is based on my experience of dealing with this person only...”
3 Star Review
Mar 20,2019
By:
'Angela'
Mar 20,2019
Branch: Hove, 135-137 Dyke Road
Services: They manage our building
Would you recommend?: Yes
Postcode: BN1
Branch: Hove, 135-137 Dyke Road
They manage our building
Postcode: BN1
0
people found
this helpful
This is my personal review of my dealings with Austin Rees. Things have happened beyond their control, but I think They have tried their best to deal with it quickly. Sometimes I think They can move quicker, keep in touch with us ALL more. Only ...
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“Austin Rees and in particular, Rula, are professional, proactive and responsive. Our building is managed within budget to an excellent standard....”
4 Star Review
Mar 19,2019
By:
'Maria'
Mar 19,2019
Branch: Hove, 135-137 Dyke Road
Services: Property Management
Would you recommend?: Yes
Postcode: BN3
Branch: Hove, 135-137 Dyke Road
Property Management
Postcode: BN3
0
people found
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Please see above comments - I have left my comments in the box above as unfortunately it was not clear where to leave the review!...
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4 Star Review
Apr 24,2018
By:
'Anthony'
Apr 24,2018
Branch: Hove, 135-137 Dyke Road
Services: Property Management
Would you recommend?: Yes
Postcode: BN1
Branch: Hove, 135-137 Dyke Road
Property Management
Postcode: BN1
0
people found
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Having been somewhat sceptical at having to change our management agents from POA to Austin Rees, any misgivings we might have held were confounded.
I`m delighted to say that the support we have received from Austin Rees has, on the whole been excellent, both ...
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Comment on agent fees
We believe that the fees levied are commensurate with the high quality of service we receive.
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4 Star Review
Apr 10,2018
By:
'Reviewer'
Apr 10,2018
Branch: Hove, 135-137 Dyke Road
Services: They manage our building
Would you recommend?: Yes
Postcode: BN3
Branch: Hove, 135-137 Dyke Road
They manage our building
Postcode: BN3
0
people found
this helpful
The management of our property was moved to Austin Rees in 2012, Nick Mills oversaw the transition and steered us attentively to a sound and progressive management schedule.
Kate Elliot, is our designated property manager on a day to day basis, she knows our building well. ...
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Comment on agent fees
The Agent's fees are comparable to others in the City
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“Actually I think one star is too good for Austin ......”
1 Star Review
Mar 28,2018
By:
'Disillusioned'
Mar 28,2018
Branch: Hove, 135-137 Dyke Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN2
Branch: Hove, 135-137 Dyke Road
Lettings (as a Tenant)
Postcode: BN2
3
people found
this helpful
Actually I think one star is too good for Austin Rees. I have been in my property for 8 years. There has been no maintenance on the property for the whole time I have lived here. The kitchen is full of damp and mould, my child's ...
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Comment on agent fees
Expensive fees.
3
people found
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“Austin Rees have no concept, or intention, of doing any ......”
1 Star Review
Jan 15,2018
By:
'JonnyR'
Jan 15,2018
Branch: Hove, 135-137 Dyke Road
Services: Lettings (as a Tenant)
Rent PCM: £1150
Would you recommend?: No
Postcode: BN2
Branch: Hove, 135-137 Dyke Road
Lettings (as a Tenant)
Rent PCM: £1150
Postcode: BN2
5
people found
this helpful
Austin Rees have no concept, or intention, of doing any work for their exorbitant fees. Property has been left mouldering into decay for years with nothing but excuses and b/s replies. Any attempt to request repairs is met with a total lasse faire attitude.
...
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Comment on agent fees
Total rip-off. Especially suddenly inventing contract renewals, and associated fees, after not bothering for years.
5
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“Even by the mediocre standards of Brighton property management, this ......”
1 Star Review
Jan 04,2018
By:
'Hove'
Jan 04,2018
Branch: Hove, 135-137 Dyke Road
Services: Property Management
Would you recommend?: No
Postcode: BN3
Branch: Hove, 135-137 Dyke Road
Property Management
Postcode: BN3
6
people found
this helpful
Even by the mediocre standards of Brighton property management, this company stands out as particularly cynical. No real interest in helping tenants/residents and a low-energy, lacklustre approach to dealing with issues - to get anything done, be prepared to chase relentlessly over a long ...
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Comment on agent fees
I don't believe this company represents good value for money.
6
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“worst property management service ever, responsible for windsor lodge, third ......”
1 Star Review
Nov 07,2017
By:
'formeroccupier'
Nov 07,2017
Branch: Hove, 135-137 Dyke Road
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: No
Postcode: BN3
Branch: Hove, 135-137 Dyke Road
Lettings (as a Tenant)
Rent PCM: £850
Postcode: BN3
3
people found
this helpful
worst property management service ever, responsible for windsor lodge, third avenue, hove. failure to enforce their own leasholder rules and regulations regarding wood flooring within the flats, repeatedly emailed regarding flat 15 and refuse to escalate or provide any reasonable timeframe for resolution of complaint....
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Comment on agent fees
unknown, but heard they are cheap,,know we know why
3
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“They are liars.They do not contact you back.How ......”
1 Star Review
Aug 31,2017
By:
'Albert'
Aug 31,2017
Branch: Hove, 135-137 Dyke Road
Services: They manage our building
Sold price: £300000
Would you recommend?: No
Postcode: BN3
Branch: Hove, 135-137 Dyke Road
They manage our building
Sold price: £300000
Postcode: BN3
9
people found
this helpful
They are liars.
They do not contact you back.
How they're still going is a miracle. Do not let them bully you....
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Comment on agent fees
they are thieves. they take your money and do nothing
9
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“Such a useless and roud staff specially ( Keati Jackson ) who ......”
1 Star Review
Jul 11,2017
By:
'Keati'
Jul 11,2017
Branch: Hove, 135-137 Dyke Road
Services: Property Management
Would you recommend?: No
Postcode: BN1
Branch: Hove, 135-137 Dyke Road
Property Management
Postcode: BN1
6
people found
this helpful
Such a useless and roud staff specially ( Keati Jackson ) who deals with prestonville Court Issues . Not have any experience and Very untrustworthy...
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Comment on agent fees
So Bad
6
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“Do not go anywhere near these people. They 'managed' our ......”
1 Star Review
Apr 29,2017
By:
'Get'
Apr 29,2017
Branch: Hove, 135-137 Dyke Road
Services: They manage our building
Would you recommend?: No
Postcode: BN2
Branch: Hove, 135-137 Dyke Road
They manage our building
Postcode: BN2
10
people found
this helpful
Do not go anywhere near these people. They 'managed' our block for 2 years. They were ineffective and did not bother to see the property unless we insisted. They always subcontracted to their 'sister' company which always seemed more than a bit dodgy. They were very ...
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Comment on agent fees
Depends if you want to pay for being bullied. I'd rather throw money down a drain.
10
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“Austin Rees has managed our property for well over 10 years. ......”
1 Star Review
Feb 15,2017
By:
'W'
Feb 15,2017
Branch: Hove, 135-137 Dyke Road
Services: They manage our building
Would you recommend?: No
Postcode: KT1
Branch: Hove, 135-137 Dyke Road
They manage our building
Postcode: KT1
12
people found
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Austin Rees has managed our property for well over 10 years. In this time they have had one task to replace a leaking roof. Between Austin Rees and their surveying company overill associates they have failed on pretty much every aspect of this. Their staff have ...
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