Austin Rees

15 reviews 1.2 /5 rating
  • 63% valuation accuracy
  • 7% recommend
  • 40% fee satisfaction
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    Kate Elliott
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    Sharron Collins
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    Nick Mills
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    Lyndsey Washer
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    Laura Barling
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    Katie Piper
Austin Rees is the leading property management company in the Brighton and Hove area. Leasehold Block Management is the core business of the company.

Originally incorporated in 1929, Austin Rees was formed as the result of a merger of the Property Management and Building Surveying divisions of two local professional practices.

We manage a large number of seafront and city centre blocks of flats and houses. We also manage many smaller buildings comprising two or more leasehold flats.

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135-137 Dyke Road
Hove
East Sussex
BN3 1TJ
01273 207501

 
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Jul 11,2017
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Jul 11,2017
1 people found
this helpful
Such a useless and roud staff specially ( Keati Jackson ) who deals with prestonville Court Issues . Not have any experience and Very untrustworthy...
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So Bad
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Apr 29,2017
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Nick Mills
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Kate Elliott
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Apr 29,2017
1 people found
this helpful
Do not go anywhere near these people. They 'managed' our block for 2 years. They were ineffective and did not bother to see the property unless we insisted. They always subcontracted to their 'sister' company which always seemed more than a bit dodgy. They were very poor at communication and when they did finally get back to us it was as if we had been stalking them because we wanted a response within a few days (on matters such as works and service charges). The worst thing about this company ...
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Depends if you want to pay for being bullied. I'd rather throw money down a drain.
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Feb 15,2017
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Feb 15,2017
4 people found
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Austin Rees has managed our property for well over 10 years. In this time they have had one task to replace a leaking roof. Between Austin Rees and their surveying company overill associates they have failed on pretty much every aspect of this. Their staff have lied and overcharged and refused any dialogue to resolve the issues. They manage to send threatening letters however but repeatedly ignore any contact. It seems quite clear from the previous reviews that I am not alone with my experiences...
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Dec 06,2016
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Dec 06,2016
2 people found
this helpful
This company has consistently failed to deliver anything like a decent service over a period of 2 and half years. We have had the misfortune to have Austin Rees as the managing agent of the flat we own in a small block. If you have the opportunity to avoid getting involved with them I strongly advise you to steer clear....
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They have our money but we have had no service.
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Dec 01,2016
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Dec 01,2016
2 people found
this helpful
Taking ages to solve a problem. Even though my landlord lives in NZ, it is no excuse to take weeks for solving an issue. As an agent they should take more initiative! Same happened with the renewal of my contract. I was left in dark for weeks and I still would not know that I am under a so-called rolling contract if I hadn't called them several times. Interestingly, every time I called I was told the responsible person is out of house on a viewing. Why did he/she never call me back then? I also...
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For just putting a signature under a contract and not taking care of the maintenance of the property: far way too much fees!!
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Jul 26,2016
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Jul 26,2016
1 people found
this helpful
Austin Rees have been managing our block for nearly 3 years. Everything seems to be working well and we don't have any complaints. The service is exactly what it says on the tin - efficient, transparent and effective - all at a reasonable price. One hell of a lot better than the previous agent....
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No nasty surprises so good
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Feb 29,2016
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Katie Piper
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Feb 29,2016
3 people found
this helpful
Worse agency I've ever dealt with. Left me & my baby with no heating for 3 1/2 months claiming someone tried to call me 1 month after I reported the problem. No hot water in my kitchen for 3 weeks. 6 months of living with black mould all over my kitchen (when my baby was 3 months old). Stolen my electricity for last 1 1/2 years & when I asked why they were adding another item into my electricity that very day they served me notice! *. I paid my rent every single month without fail! The f...
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What agent could do to change your mind?
Bad trying to charge renewal fees a made up policy to get poor renters to pay them for nothing!
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Comment on agent fees
Bad trying to charge renewal fees a made up policy to get poor renters to pay them for nothing!
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Dec 16,2014
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Dec 16,2014
6 people found
this helpful
I have been so disappointed and appalled by the lack of service provided by this company. I have been expected to live in the most unhealthy and uncomfortable of environments whilst renting with them (black mould covering the walls, clothes, shoes, food etc, no electricity for 3 days, cold, damp) and when I have called to get help the majority of the time no one answers the phone and if they do I have felt like I am bothering them and receive practically no help at all. Most recently my...
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What agent could do to change your mind?
Maintain the buildings better. Provide an emergency phone number for out of hours. Not charge another ‚£90 administration fees at the end of the contract. I would actually like to leave my flat before the contract ends as I have no faith in the agency anymore and would like to move somewhere warm and where I can be healthy.
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Jul 08,2014
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Jul 08,2014
7 people found
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I have owned the above property for 6 years and during that time Austin Rees have been the managing agents. The only person at Austin Rees who has EVER been helpful was Aisha (not sure of last name). Anyone else I have dealt with over that time has been unhelpful and never, ever phones back or replies to emails. My letting agents have had the same problem. I even got to the point where I wrote (several times) to the managing director and received no reply. I have to say that Austin Rees has...
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Jul 01,2014
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Katie Piper
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Jul 01,2014
5 people found
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It is truly unbelievable these estate agents are still in business. I would recommend anything thinking of renting from them to think again. There is no communication from anyone at their shop and you will be left waiting for an email response for minimum 2 weeks, that's if you receive one at all! I shall never rent through Austin Ree's again, having rented from various other estate agents within the Brighton area these are by far the worst and unprofessional firm in the town. AVOID AT ...
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Nov 18,2013
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Laura Barling
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Kate Elliott
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Nov 18,2013
4 people found
this helpful
We rent a flat in Brighton through different letting agencies in the past but this is the worst from far. You pay double fees for any charge just because you are couple they don´t consider it is just one flat. They lie about the fees during the view, they push you to pay the first deposit. They don´t clean the flats at all!!! Don´t manage between you and the landlord in case of something needs to be repaired or change. We complained from the first day ( it was recorded on the check-in l...
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What agent could do to change your mind?
We already finished our contract and we are no interested to rent any flat through this agency or any other. Thanks
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Sep 14,2013
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Lyndsey Washer
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Sep 14,2013
6 people found
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Had the misfortune of living in a building managed by Austin Rees. My estate agent, who handled our apartment, had to liase with them about building problems in the high rise ... We had a mould problem on our enclosed balcony, with water seeping through the concrete. We always kept balcony windows slightly open, as per instructions from our agent, to prevent moisture building up. We were told Austin Rees would deal with this issue as it concerned the concrete structure of the building. Austin Re...
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May 15,2013
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Nick Mills
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May 15,2013
18 people found
this helpful
I regret that in my dealings with Austin Rees, and particularly Nick Mills, I have been left suffering from considerable stress and disadvantage caused, in my view, by the blatant prejudice, neglect and spite of Nick Mills. I deal with a number of Managing Agents in and around the Brighton area; there is no doubt what-so-ever in my mind that Nick Mills has, almost single handedly, relegated Austin Rees to the very worst of the worst (to the extreme) to deal with. Accordingly, my advice wo...
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May 15,2013
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Nick Mills
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May 15,2013
13 people found
this helpful
Austin Rees are probably the worst company I have ever dealt with. They make promises they do not keep. Nick Mills told me barefaced lies. Their work is shoddy at best and they shamelessly put work the way of their friends and golfing buddies....
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What agent could do to change your mind?
Resignation would be great
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May 02,2012
Minithumbdown
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May 02,2012
14 people found
this helpful
Austin Rees, is not listening us, is not trying to get at the bottom of their mistake.. but just trying to intimidate us to pay what we have paid already. This has been going on for 3 years and is at point to bring them in court as is affecting our life. They don\'t want to give us an appointment to discuss the issue in person, and also they have been ignoring all proof of payment we did sent to them via post. Also they don't do the maintenance work they should do in the building. if...
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What agent could do to change your mind?
they are Not Friendly. They don\'t let you meet any one in person.
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By: relieved
Jan 13, 2015
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I agree with every comment made here about Austin Rees and particularly Nick Mills. He seems to believe that if he says they are the leading brighton agent often enough miraculously it will become true. If you complain to them they take offence and adopt a zero tolerance policy to your communications. They take ages to respond to most things, if they tesond at all and make up stories with no proof to back them up. The best thing they ever did was resign from managing our building. ...
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Awards won by Austin Rees

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Kate Elliott - upload your photo Kate Elliott
 2 reviews

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Sharron Collins - upload your photo Sharron Collins
 0 reviews

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Nick Mills - upload your photo Nick Mills
 3 reviews

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Lyndsey Washer - upload your photo Lyndsey Washer
 1 reviews

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Laura Barling - upload your photo Laura Barling
 1 reviews

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Katie Piper - upload your photo Katie Piper
 2 reviews

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Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed


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