Austin D’arcy is an independent estate agents offering a personal approach to property sales, lettings, and management services throughout West and South-West London.

We truly believe that good relationships make for good business, so focus our service on going the extra mile for each and every of our clients, landlords and managed tenants. It’s the reason that our clients choose to work with us time and again, and why we’re so confident they will choose to do so again.

We operate exte
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Austin D'arcy

6 Shepherds Bush Road
Shepherds Bush,London
Greater London
W6 7PJ
0208 7496060

“ He is super!... ”

Apr 13,2018
Minithumbdown
By: 'Eliana'
Apr 13,2018
0 people found
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Gurwin is very passionate about his job and he is always prompt, polite and thorough! I am absolutely happy and it must admit that it is hard to find such a customer service nowadays....
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“ Excellent... ”

Apr 03,2018
Minithumbup
By: 'Irina'
Apr 03,2018
0 people found
this helpful
I would highly recommend Anna Taraciuc. She is extremely helpful, quick in communicating, efficient, professional, very polite and always reliable!...
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Comment on agent fees
The fees are fair
Was this helpful? Yes
Mar 10,2018
Minithumbup
By: 'Kai'
Mar 10,2018
0 people found
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Very efficient service and always promptly reply. Anna is friendly and helped a lot in negotiations. Thank you once again and it is highly recommended....
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Comment on agent fees
Good
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Feb 26,2018
Minithumbup
By: 'Kaya'
Feb 26,2018
0 people found
this helpful
Anna was very helpful and supporting during whole process starting on viewing the property to manging all applying process through moving. I really enjoyed her help and I can highly recommend her help as an agent....
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Feb 12,2018
Minithumbup
By: 'AM'
Feb 12,2018
0 people found
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Fantastic agents, got into my new flat very quickly and was stress free. All my requests have been resolved super fast and I will definitely use Austin D'Arcy again, Gurwin is really helpful and always pleasant....
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Comment on agent fees
Reasonable compared to other agents but I do believe there should be no additional fees for tenants as recommended by the government.
Was this helpful? Yes
Feb 12,2018
Minithumbup
By: 'Guilherme Brandao'
Feb 12,2018
0 people found
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Really helpful and fast letting. Both Gurwin and Anna always being prompt to help and to answer any queries. Would definitely recommend...
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Feb 12,2018
Minithumbup
By: 'Diana'
Feb 12,2018
0 people found
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Both Anna and Gurwin has showed their being very professional. Any time we had something to discuss about, they were there listening and very fast when something needed to be fixed...
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Dec 25,2017
Minithumbup
By: 'belapko'
Dec 25,2017
0 people found
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The Gurwin very quick and good does his job. Very good communication. With pleasure I will to ask him about any help in the future....
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Dec 13,2017
Minithumbup
By: 'Simo'
Dec 13,2017
0 people found
this helpful
Helpfull as usual if we have even the smallest problem they are always ready to help. 7 year in London and I've been with more then 10 agency, but untill now Austin D'arcy in Shepherd Bush is been the best!!!!!...
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Comment on agent fees
Nothing bad to say just great things!!!
Was this helpful? Yes
Nov 12,2017
Minithumbup
By: 'Fergus'
Nov 12,2017
0 people found
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Two friends and I rented a flat with Austin D'Arcy for 3 years in Shepherds Bush. Whenever I rent a apartment, I always assume that the estate agents / landlord will be horrible or try and rip me off. After many bad experiences of having them ...
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Comment on agent fees
Fees were OK. We had to pay an admin fee to sign the contract & from memory I think we may have had to pay a inventory fee at the start of the contract. But, those were highlighted to us at the time & it didn't come as a surprise. At the end of the tenancy there were no fees. We had to pay for a professional clean, but we got to choose our own provider. Again though, we were aware of that from the start.
Was this helpful? Yes
Oct 31,2017
Minithumbup
By: 'Mel-S'
Oct 31,2017
0 people found
this helpful
Dealing with both Anna and Gurwin was such a pleasant experience. They were, and still are, extremely responsive and professional. I feel so lucky to have such great agents and with me throughout this tenancy....
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Comment on agent fees
I feel they were reasonable
Was this helpful? Yes
Oct 17,2017
Minithumbup
By: 'ETaylor'
Oct 17,2017
0 people found
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The team at Austin D'Arcy were great in helping us move up to London. If there were any issues with the house, they were prompt in getting them fixed. One thing I really appreciated was the fact that they were very fast at replying ...
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Comment on agent fees
Compared with other agents the fees were not bad.
Was this helpful? Yes
Oct 02,2017
Minithumbup
By: 'sotiroula'
Oct 02,2017
0 people found
this helpful
We were looking to move into a new property as quickly as possible. We found a property we liked through Austin D'arcy, and they were, thankfully, able to get everything sorted out within a little less than two weeks. The staff were really helpful ...
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Sep 21,2017
Minithumbup
By: 'Grace'
Sep 21,2017
0 people found
this helpful
We recently moved into a house in East Acton which is being managed by Austin D'arcy. We are so impressed with the service that has been provided by this agency, including the management of documents we had to sign and the excellent and polite customer ...
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Sep 19,2017
Minithumbup
By: 'PandaBear'
Sep 19,2017
0 people found
this helpful
Very impressed with service, agents responded promptly to any issues we had with the property and those issues were solved as quickly as possible. Property management was well organised with inventory and checkout both well run. Very impressed with service overall....
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Aug 30,2017
Minithumbup
By: 'Yatin'
Aug 30,2017
0 people found
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Great service, I have been using Austin D'ARCY for years. They offer full management services for the rental market with efficiency....
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Comment on agent fees
Very reasonable rates.
Was this helpful? Yes
Aug 29,2017
Minithumbup
By: 'csg'
Aug 29,2017
0 people found
this helpful
We had no real issues with Austin Darcy, and we were ok with their responses and actions. Would recommend, as we had a fair business....
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Comment on agent fees
ok
Was this helpful? Yes
Aug 29,2017
Minithumbup
By: 'Amrik'
Aug 29,2017
0 people found
this helpful
Very good in dealing with issues and keeps me informed in a timely manner. Great management. The suppliers are quite reliable....
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Comment on agent fees
Fees are middle of the market
Was this helpful? Yes
Aug 29,2017
Minithumbup
By: 'Cristina'
Aug 29,2017
0 people found
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They are very professionals and everytime I had a problem they were there to help. The fees are not too high. I highly recommend this agency....
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Comment on agent fees
The fees was good for the service.
Was this helpful? Yes
Aug 21,2017
Minithumbup
By: 'AV'
Aug 21,2017
0 people found
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Agency was quick with organising viewings. Estate agent was lovely and to the point with the viewings, and on whole the service provided was efficient and almost always on time. Contract signing was easy with no quips, only downside was that there was a delay ...
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Comment on agent fees
Neutral, fees were not vastly different to other agencies.
Was this helpful? Yes
Aug 09,2017
Minithumbup
By: 'Ryan R'
Aug 09,2017
0 people found
this helpful
Professional service by Austin D'Arcy, even though we had some slightly unusual requirements and circumstances. They were helpful at all times in working with us to secure the tenancy of the property. Many thanks!...
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Comment on agent fees
Seemed completely reasonable.
Was this helpful? Yes
Aug 09,2017
Minithumbup
By: 'Rogerbower'
Aug 09,2017
0 people found
this helpful
I have only been renting for a short while, but so impressed by the way they handle clients even after signing the contract. Exceed expectations, well done!!...
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Comment on agent fees
Very fair
Was this helpful? Yes
Aug 09,2017
Minithumbup
By: 'Emma'
Aug 09,2017
0 people found
this helpful
Anna has been very helpful throughout the process of renting our flat. She is always very friendly and prompt with her replies, it is very refreshing! Simon was the estate agent who showed us around the flat - he was great! Very friendly and easy ...
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Jul 29,2017
Minithumbup
By: 'Sasha'
Jul 29,2017
0 people found
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Anna was so friendly and helpful and made us feel really reassured throughout the whole process and made an extra effort to do 2 viewings for us. We feel we can ask Anna for any problems during the tenancy. She is the most friendly and polite ...
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Comment on agent fees
There are some fees but extremely less than Dexters, Foxtons etc. We felt the charges were very reasonable and minimal.
Was this helpful? Yes
Jul 29,2017
Minithumbup
By: 'Lauren'
Jul 29,2017
0 people found
this helpful
I found Austin D'Arcy very pleasant and easy to work with in finding a new property and would definitely consider looking through this agent again....
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Jul 25,2017
Minithumbup
By: 'Cliff Oporto'
Jul 25,2017
0 people found
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Anna has been really grand and very professional about the whole process of getting as the property, but at the same time friendly and approachable which makes the whole experience fun....
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Comment on agent fees
She's worth more than she's getting!
Was this helpful? Yes
Jul 24,2017
Minithumbup
By: 'London'
Jul 24,2017
0 people found
this helpful
Initially spoke by phone and then arranged a viewing, before deciding to sign. It was a very smooth process and we're very happy with the service provided. Both Anna and Simon went above and beyond to keep us informed regarding the property we're now renting, ...
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Comment on agent fees
We feel the fees are reasonable for the area.
Was this helpful? Yes
Jul 21,2017
Minithumbup
By: 'Lydie G.'
Jul 21,2017
0 people found
this helpful
The agents respond to written communication extremely fast and follow up situations, making delegating the management of our house while living abroad stress free and robust....
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Comment on agent fees
They are acceptable I believe.
Was this helpful? Yes
May 17,2017
Minithumbup
By: 'Theodore M'
May 17,2017
1 people found
this helpful
Gurwin has been superb. We've requested a number of things for the flat, and within 24 hours he has contacted the landlord and got back to me with the go ahead and a budget, on every occasion. And once I've purchased the item, he's organised the ...
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Was this helpful? Yes
May 15,2017
Minithumbup
By: 'Tara'
May 15,2017
0 people found
this helpful
Although the property was found to be a state the team sent the correct workmen etc to make the needed repairs and visited themselves to view the issues too promptly. Good attentive customer service....
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Comment on agent fees
Good as a low rate.
Was this helpful? Yes
Areas covered
  • Shepherds Bush, Hounslow, Hammersmith, Cranfield
  • Chiswick, Harrow, Acton, Wembley, Ealing
  • Hanwell, Fulham, Osterley

NALS DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 0 53 12 0 0 0 0 6 1

Agent Fees

General administration fees including reference checks are £78 (including VAT) per person.
Last updated at 12:04 PM 27/10/2017 by allAgents

Complaints Procedure

Stage One – Contact member of team you have been dealing with

We receive very few complaints, however we understand that sometimes things don’t go exactly to plan and occasionally go wrong. If this occurs, we encourage you to try and resolve the situation with the member of our team you have been dealing with.
Stage Two – Contact Manager

If we are unable to resolve the situation at Stage 1, you may refer the case to the Manager. Where necessary, if the situation remains unresolved, we recommend that the issue is raised within one month of completing Stage 1.

The member of team will provide you with the manager’s name and contact details. Alternatively you may write to the Manager at: info@austindarcy.co.uk. We will acknowledge the complaint within three working days of receipt and work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.
Stage Three – Contact Director

If you still remain dissatisfied and wish to further escalate your complaint, you may then write to the Director via post to the following address:
6 Shepherds Bush Road, London, W6 7PJ.
Stage Four – Contact The Property Ombudsman

If you are not satisfied with the proposed resolution, you may approach The Property Ombudsman Service (TPOS) at www.tpos.co.uk
Please note that if you do wish to contact The Property Ombudsman Service (TPOS), you must do so within six months of the date of the final proposed resolution from us. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.
Last updated at 12:04 PM 27/10/2017 by allAgents

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