• Maya Jarottova
    Maya Jarottova
  • Gurwin Heer
    Gurwin Heer
  • Viktoria Molnar
    Viktoria Molnar
  • Simon Barker
    Simon Barker
  • Alexandra Anna Taraciuc
    Alexandra Anna Taraciuc
Austin D’arcy is an independent estate agents offering a personal approach to property sales, lettings, and management services throughout West and South-West London.

We truly believe that good relationships make for good business, so focus our service on going the extra mile for each and every of our clients, landlords and managed tenants. It’s the reason that our clients choose to work with us time and again, and why we’re so confident they will choose to do so again.

We operate
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6 Shepherds Bush Road
Shepherds Bush,London
Greater London
W6 7PJ
0208 7496060

 
May 17,2017
Minithumbup
Gurwin Heer
By:
May 17,2017
1 people found
this helpful
Gurwin has been superb. We've requested a number of things for the flat, and within 24 hours he has contacted the landlord and got back to me with the go ahead and a budget, on every occasion. And once I've purchased the item, he's organised the repayment by the following day. He's also been available to pop by the house for an urgent delivery. Couldn't ask for more....
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Was this helpful? Yes
May 15,2017
Minithumbup
By:
May 15,2017
0 people found
this helpful
Although the property was found to be a state the team sent the correct workmen etc to make the needed repairs and visited themselves to view the issues too promptly. Good attentive customer service....
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Comment on agent fees
Good as a low rate.
Was this helpful? Yes
May 02,2017
Minithumbup
Gurwin Heer
Viktoria Molnar
By:
May 02,2017
0 people found
this helpful
they always accommodate my needs, answer my questions and find a solution to keep both us and landlord happy. They show they care about my happiness, and my housemates....
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Comment on agent fees
They set a fair fee when we moved in and have been flexible with all our requests
Was this helpful? Yes
Apr 30,2017
Minithumbup
Alexandra Anna Taraciuc
Gurwin Heer
By:
Apr 30,2017
0 people found
this helpful
Excellent Customer service.Very helpful in finding a new home for me.I highly recommand this agency for other people who are looking to move into a new place!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 30,2017
Minithumbup
Gurwin Heer
Viktoria Molnar
By:
Apr 30,2017
0 people found
this helpful
Great estate agent for both landlords and tenants. Very fair in representing both types of customers. I am a landlord and very pleased with my tenants and assistance from Austin Darcy. 5 STAR RATING...
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Comment on agent fees
good
Was this helpful? Yes
Apr 30,2017
Minithumbup
Gurwin Heer
Viktoria Molnar
By:
Apr 30,2017
0 people found
this helpful
As a young person just beginning a professional career in London and renting for the first time a flat I would say that the team has been pretty helpful and friendly and did find us an amazing flat with a reasonable price and great location! team is always present in case of a technical problem in the flat good point to....
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Was this helpful? Yes
Apr 29,2017
Minithumbup
Gurwin Heer
Alexandra Anna Taraciuc
By:
Apr 29,2017
0 people found
this helpful
Very friendly and helpful staff. Always sorted maintenance issues very quick and effective. Communication was always at a high standard, overall a very good estate agent-tenant relationship....
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Comment on agent fees
Fees very reasonable, quite cheaper that most estate agents.
Was this helpful? Yes
Apr 27,2017
Minithumbup
Gurwin Heer
Simon Barker
By:
Apr 27,2017
0 people found
this helpful
Gurwin and Simon were very efficient in finding me good tenants and dealing with all compliance to rent my property. very happy with the support....
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Comment on agent fees
GOOD
Was this helpful? Yes
Apr 25,2017
Minithumbup
Gurwin Heer
By:
Apr 25,2017
0 people found
this helpful
Good customer service, tenancy contract very reasonable, responsive on the phone. fair inventory, property clean, agency respectful of tenants and their privacy....
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Comment on agent fees
GOOD CUSTOMER SERVICE
Was this helpful? Yes
Apr 25,2017
Minithumbup
By:
Apr 25,2017
0 people found
this helpful
From a tenant's experience I can say that staff are helpful and put effort in their work, however it is not easy to do it all as challenges keep coming outside their control. Also try to respond promptly to queries....
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Was this helpful? Yes
Apr 25,2017
Minithumbup
Maya Jarottova
Gurwin Heer
By:
Apr 25,2017
0 people found
this helpful
I am very happy with the help support and efficiency of these staff members along with Victoria too. I have had a long standing relationship with this fiirm and appreciate they treat you on a personal level as opposed to a corporate one ....
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Was this helpful? Yes
Apr 25,2017
Minithumbup
Gurwin Heer
Simon Barker
By:
Apr 25,2017
0 people found
this helpful
I have been renting through Austin Darcy for many years. They are very responsive and easy. Gurwin replies to my repairs very quickly....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 25,2017
Minithumbup
Gurwin Heer
Simon Barker
By:
Apr 25,2017
0 people found
this helpful
Simon has shown professionalism in renting my property very quickly. Gurwin dealt with all issues quickly and arranged reasonable quotes....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 24,2017
Minithumbup
Gurwin Heer
Simon Barker
By:
Apr 24,2017
0 people found
this helpful
I am very happy with the customer service i am receiving from Austin Darcy. I am landlord and they look after all my properties and always keep me posted with everything....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 24,2017
Minithumbup
Viktoria Molnar
Simon Barker
By:
Apr 24,2017
0 people found
this helpful
I am a new tenant for one of their properties and I am completely satisfied with the service provided by Austin Darcy,especially Viktoria and Simon.They kept me updated with all the necessary information while waiting for the move in date.Any problems with the property were taken care of very quickly.I would definitely recommend this agency to everyone who would like trustworthy and professional people taking care of their homes....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 24,2017
Minithumbup
Gurwin Heer
Alexandra Anna Taraciuc
By:
Apr 24,2017
0 people found
this helpful
All i would say is trustworthy with good family values. i would gladly recommend the agents. Gurwin is on always on top of everything....
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Comment on agent fees
Very Satisfied
Was this helpful? Yes
Apr 11,2017
Minithumbup
Gurwin Heer
Viktoria Molnar
By:
Apr 11,2017
0 people found
this helpful
I have been with them for about 3 years and I can say I am really happy. They are very effective and understanding, Everything went smooth this past years and I appreciate their hard work. Thank you guys!...
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Comment on agent fees
Good!
Was this helpful? Yes
Feb 10,2017
Minithumbup
Gurwin Heer
By:
Feb 10,2017
0 people found
this helpful
brilliant support, very efficient and professional , full of understanding and empathy and always coming up with solutions; feeling supported and assisted when needed...
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Comment on agent fees
very good
Was this helpful? Yes
Feb 09,2017
Minithumbup
Maya Jarottova
Gurwin Heer
By:
Feb 09,2017
0 people found
this helpful
Excellent service all the time. They are very friendly and always take any of my concerns in their high consideration and deal with it efficiently....
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Was this helpful? Yes
Feb 05,2017
Minithumbup
Gurwin Heer
Viktoria Molnar
By:
Feb 05,2017
0 people found
this helpful
Very good agency, professionally, everything on point. Any problem they took care in the next 24h, I was happy of the service....
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Was this helpful? Yes
Feb 01,2017
Minithumbup
Gurwin Heer
Viktoria Molnar
By:
Feb 01,2017
0 people found
this helpful
Good service and professionalism by Gurwin and Victoria. They are helpful and kind, and always ready to help anytime you need....
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Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
I rented for 2 and a half years and they were always helpful and quick to reply to our concerns. Would rent with them again....
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Was this helpful? Yes
Feb 01,2017
Minithumbup
Gurwin Heer
By:
Feb 01,2017
0 people found
this helpful
Gurwin takes care of our flat anytime we have an issue. We had once a problem with the heating and he was there replying our messages on a Saturday morning. Last week we had a big issue in the kitchen (pipes were completely blocked!) and he also sent us someone to repair it in the same day. He really has attention to detail and always replies with a smile. We are very happy with his work! And we feel that if any thing happens, he will be there to sort it out. Many thanks G! Martina Trlk from Sul...
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Was this helpful? Yes
Feb 01,2017
Minithumbup
Gurwin Heer
Maya Jarottova
By:
Feb 01,2017
0 people found
this helpful
I have been with Austin darcy more than 17 years. Reliable and trustworthy. my experience has been with very friendly and helpful with them....
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Comment on agent fees
Satisfactory
Was this helpful? Yes
Jan 25,2017
Minithumbup
Gurwin Heer
By:
Jan 25,2017
0 people found
this helpful
We wanted to say special thanks to Gurwin for all his efforts to comfort all our needs the best way he could....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 18,2017
Minithumbup
Gurwin Heer
Viktoria Molnar
By:
Jan 18,2017
0 people found
this helpful
I'm really happy with the agency, they have been very nice with me, and here for you when you need help....
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Comment on agent fees
Very good agency
Was this helpful? Yes
Jan 11,2017
Minithumbup
Gurwin Heer
By:
Jan 11,2017
0 people found
this helpful
Thank you for your help. it was amazing how quickly you sort it out our problem. Professional services and staff...
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Comment on agent fees
good
Was this helpful? Yes
Jan 11,2017
Minithumbup
Gurwin Heer
Maya Jarottova
By:
Jan 11,2017
0 people found
this helpful
very helpful, always on time, Always in touch , great customer service!!:) professional approach, as all you need .. the best agency ..10/10 points :)...
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Comment on agent fees
excellent collaboration, very helpful, always on time
Was this helpful? Yes
Dec 23,2016
Minithumbup
Gurwin Heer
Maya Jarottova
By:
Dec 23,2016
0 people found
this helpful
Gurwin has done excellent jobs for my property including organising smoke alarms and energy certificate very efficiently. He is always responding very quickly and sort thing out....
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Comment on agent fees
Fair
Was this helpful? Yes
Dec 09,2016
Minithumbup
Gurwin Heer
By:
Dec 09,2016
0 people found
this helpful
We highly appreciate Gurwin's prompt answers and solving of our requests. We definitely recommend this agency because is getting involved in resolving the tenant's issues. Many thanks!...
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Was this helpful? Yes
Areas covered
  • Shepherds Bush, Hounslow, Hammersmith, Cranfield
  • Chiswick, Harrow, Acton, Wembley, Ealing
  • Hanwell, Fulham, Osterley

NALS DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 0 29 11 0 0 0 0 6 1

Job vacancies

Please see a list of jobs available

Agent Fees

General administration fees including reference checks are £78 (including VAT) per person.
Last updated at 9:36 AM 08/03/2017 by allAgents

Complaints Procedure

Stage One – Contact member of team you have been dealing with

We receive very few complaints, however we understand that sometimes things don’t go exactly to plan and occasionally go wrong. If this occurs, we encourage you to try and resolve the situation with the member of our team you have been dealing with.
Stage Two – Contact Manager

If we are unable to resolve the situation at Stage 1, you may refer the case to the Manager. Where necessary, if the situation remains unresolved, we recommend that the issue is raised within one month of completing Stage 1.

The member of team will provide you with the manager’s name and contact details. Alternatively you may write to the Manager at: info@austindarcy.co.uk. We will acknowledge the complaint within three working days of receipt and work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.
Stage Three – Contact Director

If you still remain dissatisfied and wish to further escalate your complaint, you may then write to the Director via post to the following address:
6 Shepherds Bush Road, London, W6 7PJ.
Stage Four – Contact The Property Ombudsman

If you are not satisfied with the proposed resolution, you may approach The Property Ombudsman Service (TPOS) at www.tpos.co.uk
Please note that if you do wish to contact The Property Ombudsman Service (TPOS), you must do so within six months of the date of the final proposed resolution from us. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.
Last updated at 9:36 AM 08/03/2017 by allAgents

Awards won by Austin D'arcy

Individual Branch Awards

London, W6 7PJ

Maya Jarottova Maya Jarottova
Administrator
8 reviews

About Maya No description set View full profile
Gurwin Heer Gurwin Heer
Property Manager
42 reviews

About Gurwin No description set View full profile
Viktoria Molnar Viktoria Molnar
Accounts
17 reviews

About Viktoria No description set View full profile
Simon Barker Simon Barker
Lettings/Branch Manager
5 reviews

About Simon No description set View full profile
Alexandra Anna Taraciuc Alexandra Anna Taraciuc
Lettings Administrator
3 reviews

About Alexandra Anna No description set View full profile


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