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    Maya Jarottova
  • upload your photo
    Gurwin Heer
  • upload your photo
    Viktoria Molnar
  • upload your photo
    Simon Barker
  • claim your profile
    Alexandra-Anna Taraciuc
Austin D’arcy is an independent estate agents offering a personal approach to property sales, lettings, and management services throughout West and South-West London.

We truly believe that good relationships make for good business, so focus our service on going the extra mile for each and every of our clients, landlords and managed tenants. It’s the reason that our clients choose to work with us time and again, and why we’re so confident they will choose to do so again.

We operate exte
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6 Shepherds Bush Road
Shepherds Bush,London
Greater London
W6 7PJ
0208 7496060

 
Jul 13,2016
Minithumbup
By:
Jul 13,2016
Featured Review
1 people found
this helpful
Very good maintainance service and very nice and professional services overall. Whenever something was wrong with my flat, just I needed to email them and within a couple of hours I got a reply and they swiftly arranged somebody to fix e.g. my lights! So that was great! Checking into the flat and checking out of it was very simple and convenient thanks to them as well! They arranged very nice payment schedule for us and answered our every question regarding our contract with our landlo...
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Comment on agent fees
Very reasonable!
Was this helpful? Yes
By: Gurwin Heer
Jul 13, 2016
View all comments (1)
Dear Long, Thanks very much for being so king and leave us positive feedback. we really appreciate it. we always do our best to improve our services and provide the best service. ...
Jul 19,2016
Minithumbup
By:
Jul 19,2016
Featured Review
1 people found
this helpful
I am a landlord and have used Austin D'Arcy for many years and have always found them to be professional, honest and hard-working. I utilise Full Management and am very pleased with the service I receive. They treat my properties as their own. Any Maintenance Issues and Gurwin is on top of them immediately. Providing a level of urgency, quotations and advice. He keeps myself and the tenants informed at every stage of any outstanding required work. Viktoria is very efficient with rental payment...
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Comment on agent fees
I am confident that Maya negotiates the best rents possible compared with market rates so am more than happy with the commission rates.
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Oct 24,2016
Minithumbup
By:
Oct 24,2016
Featured Review
1 people found
this helpful
I have had a wonderful service from all of the staff at Austin D'Arcy but especially with Gurwin and Viktoria. They have always kept me informed of matters relating to the property and if issues arose, have made suggestions and then acted promptly to get resolution. They have made the ownership and management of this property stress free and enjoyable. I really feel that they look after my interests, create a great impression with tenants and provide a very costs effective service - a very di...
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Comment on agent fees
I was always happy to pay the fees. They were reasonable and given the service and lack of problems that I had to deal with I was happy to pay for the peace of mind. The invoices were always clear and allowed me to effectively manage the accounts for the property.
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Feb 19,2016
Minithumbup
By:
Feb 19,2016
Featured Review
0 people found
this helpful
I've had a very good, hassle-free experience of renting my studio flat with Austin D'arcy; though the property itself could do with some modernisation and updating, Viktoria was very helpful and pleasant when I first moved in and Gurwin has been excellent at any property maintenance issues which occur from time to time: he replies to emails promptly and ensures tasks are carried out quickly & effectively. This latter aspect is very important to me as it makes me feel safe and that the compan...
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Feb 01,2017
Minithumbup
By:
Feb 01,2017
Featured Review
0 people found
this helpful
Gurwin takes care of our flat anytime we have an issue. We had once a problem with the heating and he was there replying our messages on a Saturday morning. Last week we had a big issue in the kitchen (pipes were completely blocked!) and he also sent us someone to repair it in the same day. He really has attention to detail and always replies with a smile. We are very happy with his work! And we feel that if any thing happens, he will be there to sort it out. Many thanks G! Martina Trlk from Sul...
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Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
brilliant support, very efficient and professional , full of understanding and empathy and always coming up with solutions; feeling supported and assisted when needed...
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Comment on agent fees
very good
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Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
Excellent service all the time. They are very friendly and always take any of my concerns in their high consideration and deal with it efficiently....
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Feb 05,2017
Minithumbup
By:
Feb 05,2017
0 people found
this helpful
Very good agency, professionally, everything on point. Any problem they took care in the next 24h, I was happy of the service....
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Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
Good service and professionalism by Gurwin and Victoria. They are helpful and kind, and always ready to help anytime you need....
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Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
I rented for 2 and a half years and they were always helpful and quick to reply to our concerns. Would rent with them again....
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Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
I have been with Austin darcy more than 17 years. Reliable and trustworthy. my experience has been with very friendly and helpful with them....
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Comment on agent fees
Satisfactory
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Jan 25,2017
Minithumbup
By:
Jan 25,2017
0 people found
this helpful
We wanted to say special thanks to Gurwin for all his efforts to comfort all our needs the best way he could....
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Comment on agent fees
Good
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Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
this helpful
I'm really happy with the agency, they have been very nice with me, and here for you when you need help....
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Comment on agent fees
Very good agency
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Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
Thank you for your help. it was amazing how quickly you sort it out our problem. Professional services and staff...
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Comment on agent fees
good
Was this helpful? Yes
Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
very helpful, always on time, Always in touch , great customer service!!:) professional approach, as all you need .. the best agency ..10/10 points :)...
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Comment on agent fees
excellent collaboration, very helpful, always on time
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Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
Gurwin has done excellent jobs for my property including organising smoke alarms and energy certificate very efficiently. He is always responding very quickly and sort thing out....
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Comment on agent fees
Fair
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Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
We highly appreciate Gurwin's prompt answers and solving of our requests. We definitely recommend this agency because is getting involved in resolving the tenant's issues. Many thanks!...
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Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
We had to make several fixing in our property. Maintenance answered immediately and started managing the situation to fix it. Sometimes it would take a few days to have an agreement on timing with the person doing the repairs, but the agency answered very fast and tried their best. Also being kind all the time....
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Comment on agent fees
Its all right. Other agencies charge a lot more.
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
hi - gurwin was very helpful in dealing about an enquiry I had about my tenants. he replied to my query in a prompt and courtesy manner, and re-assured that all was well, and communicated some information to the tenants and keep me informed of the situation. thanks...
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Comment on agent fees
reasonable
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Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
The staff members ( also Viktoria) are very professional, polite and always helpful if you need them. I will definitely recommend the agency to friends and colleagues!!...
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Comment on agent fees
The agent fees are ok.
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Aug 23,2016
Minithumbup
By:
Aug 23,2016
1 people found
this helpful
very efficient and always response promptly. very punctual and dealing with all enquiries in time scale. The staff is very friendly polite....
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Comment on agent fees
good
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Aug 17,2016
Minithumbup
By:
Aug 17,2016
1 people found
this helpful
I'm really impressed with the service I received from Austindarcy. They have been recommended by my old friend and now I'm recommending them to all my friends....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
1 people found
this helpful
Treat their landlord & tenants with care & respect. I have been using them for the past 19 years and during this period I have introduced more landlords to them to manage their properties too....
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Comment on agent fees
Very Good
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Aug 01,2016
Minithumbup
By:
Aug 01,2016
1 people found
this helpful
Very friendly staff and very good agency (Austin D'Arcy).Every little problem they will deal with it straight away.I would highly recommend the Agency to everyone asking me.Gurwin and Victoria are the Assets of Austin D'Arcy...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 20,2016
Minithumbup
By:
Jul 20,2016
Featured Review
0 people found
this helpful
Very professional and efficient service . All staff are helpful and always Have time for you . Excellent in finding tenants for my properties ....
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Feb 29,2016
Minithumbup
By:
Feb 29,2016
Featured Review
0 people found
this helpful
Austin D£Arcy have been our agents for over 10 years and we have never had a problem. They are efficient and professional. Any incidents are dealt with promptly and effectively. We would highly recommend them to any landlord looking to rent their property....
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Feb 26,2016
Minithumbup
By:
Feb 26,2016
Featured Review
0 people found
this helpful
Gurwin has, on several occasions, responded to my requests for help managing aspects of the adjacent property, 24 Frithville Gardens, with speed, efficiency, politeness and effectiveness. I am consequently minded for the first time to consider D'Arcy for property management of my own portfolio. Jeremy Brown...
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Feb 23,2016
Minithumbup
By:
Feb 23,2016
0 people found
this helpful
It is very comfortable to live in a studio flat like yours . I am happy to choose your services and Gurwin is very helpful....
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Feb 22,2016
Minithumbdown
By:
Feb 22,2016
0 people found
this helpful
To whom it may concern, I have deallt with * for the last 6 months and feel as though I am walking on eggshells every time I speak to her. If I call with any inquiries regarding the tenancy agreement or maintance concerns; she makes me feel as though what I'm asking is a nuscience or disregards its importance. *She has literally said to me "your signed tenancy agreement is not on the top of my priority list" and asked if I could called back later when I asked when a suitable time wo...
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Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
Very easy to deal with, always keen and has always been able to accommodate any requests we might have. Very keen to get any works done, never need to wait long. Would 100% recommend this agency....
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Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
I have used Austin darcy for over 12 years two properties fully managed. I believe they have always been fair and good to me. Hence still with them so many years later...
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Nov 03,2015
Minithumbdown
By:
Nov 03,2015
0 people found
this helpful
As this was my first experience with an agent, I can surely say I will NEVER be going through an agent again. I was ripped off, not taken seriously, and completely over charged and disrespected. My friend and I are students, and were treated like children, we weren't given full information or prices upfront about anything, we were patronised whenever we asked questions and the staff were rude and unhelpful, it seemed like they honestly didn't care whether we had a 'working washing machiene' or a...
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What agent could do to change your mind?
We were completely overcharged considering the state of the property, and were cheated out of our deposit I after being their only one month. Unacceptable.
Attached Files
Comment on agent fees
We were completely overcharged considering the state of the property, and were cheated out of our deposit I after being their only one month. Unacceptable.
Was this helpful? Yes
Mar 02,2015
Minithumbdown
By:
Mar 02,2015
0 people found
this helpful
Most horrible estate agents what I have ever experienced. Bad attitude, unprofessional and very, very slow. Ridiculously bad experience with contractors, seemed that this is some kind of kindergarden not adults. Kept asking to send a contractor fix things in flat for 6 months. And only then when I started to be rude by saying im gonna ask you to reduce my rent cause shower isnt working, washing machine doesnt works, oven doesnt works, cant lock the doors etc. It took for them 1hour to send cont...
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Sep 29,2014
Minithumbdown
By:
Sep 29,2014
0 people found
this helpful
The worst agency I have ever come across. They are incredibly rude and try and squeeze every bit of money out of you. They take no responsibility for their mistakes and will just turn up at your property and let themselves in. Highly unproffessional. Asked Maya (one of the staff) if she would able to give us more notice and was told 'its not my problem if its not convenient, its the landlords property so I can'. Viktoria is equally rude and unhelpful and is very sarcastic towards clients. I hone...
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What agent could do to change your mind?
Close them down, not worthy of a business. Learn some manners!!
Attached Files
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Sep 14,2014
Minithumbdown
By:
Sep 14,2014
0 people found
this helpful
Very bad communication and negative attitude. We found the agency very unwilling to help. We asked for disinfection from ants several times and they ignored us. Their responses were late and even rude. At the end of the tenancy they sent us a breakdown of 'damages' with random charges that made no sense. We lived in an estate where our neighbours didnt pay for water and they asked us to pay without showing us any bill or other print proof....
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Areas covered
  • Shepherds Bush, Hounslow, Hammersmith, Cranfield
  • Chiswick, Harrow, Acton, Wembley, Ealing
  • Hanwell, Fulham, Osterley

NALS DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 0 18 11 0 0 0 0 5 1

Job vacancies

Please see a list of jobs available

Agent Fees

General administration fees including reference checks are £120 (including VAT) per person.
Last updated at 9:36 AM 08/03/2017 by allAgents

Complaints Procedure

Stage One – Contact member of team you have been dealing with

We receive very few complaints, however we understand that sometimes things don’t go exactly to plan and occasionally go wrong. If this occurs, we encourage you to try and resolve the situation with the member of our team you have been dealing with.
Stage Two – Contact Manager

If we are unable to resolve the situation at Stage 1, you may refer the case to the Manager. Where necessary, if the situation remains unresolved, we recommend that the issue is raised within one month of completing Stage 1.

The member of team will provide you with the manager’s name and contact details. Alternatively you may write to the Manager at: info@austindarcy.co.uk. We will acknowledge the complaint within three working days of receipt and work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.
Stage Three – Contact Director

If you still remain dissatisfied and wish to further escalate your complaint, you may then write to the Director via post to the following address:
6 Shepherds Bush Road, London, W6 7PJ.
Stage Four – Contact The Property Ombudsman

If you are not satisfied with the proposed resolution, you may approach The Property Ombudsman Service (TPOS) at www.tpos.co.uk
Please note that if you do wish to contact The Property Ombudsman Service (TPOS), you must do so within six months of the date of the final proposed resolution from us. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.
Last updated at 9:36 AM 08/03/2017 by allAgents

Awards won by Austin D'arcy

Individual Branch Awards

London, W6 7PJ

Maya Jarottova - no image available Maya Jarottova
/Lettings NegotiatorAdministrator
7 reviews

About Maya No description set View full profile
Gurwin Heer - no image available Gurwin Heer
Lettings negotiator/Maintenance Co-Ordinator
28 reviews

About Gurwin No description set View full profile
Viktoria Molnar - no image available Viktoria Molnar
Accounts
12 reviews

About Viktoria No description set View full profile
Simon Barker - no image available Simon Barker
Lettings/Branch Manager
0 reviews

About Simon No description set View full profile
Alexandra-Anna Taraciuc - upload your photo Alexandra-Anna Taraciuc
Assistant
0 reviews

About Alexandra-Anna No description set View full profile


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