• Maya Jarottova
    Maya Jarottova
  • Gurwin Heer
    Gurwin Heer
  • Viktoria Molnar
    Viktoria Molnar
  • Simon Barker
    Simon Barker
  • Alexandra Anna Taraciuc
    Alexandra Anna Taraciuc
Austin D’arcy is an independent estate agents offering a personal approach to property sales, lettings, and management services throughout West and South-West London.

We truly believe that good relationships make for good business, so focus our service on going the extra mile for each and every of our clients, landlords and managed tenants. It’s the reason that our clients choose to work with us time and again, and why we’re so confident they will choose to do so again.

We operate
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6 Shepherds Bush Road
Shepherds Bush,London
Greater London
W6 7PJ
0208 7496060

 
Sep 21,2017
Minithumbup
Alexandra Anna Taraciuc
Gurwin Heer
By: 'Grace'
Sep 21,2017
0 people found
this helpful
We recently moved into a house in East Acton which is being managed by Austin D'arcy. We are so impressed with the service that has been provided by this agency, including the management of documents we had to sign and the excellent and polite customer service from Anna. I have recommended Austin D'arcy to a number of friends who are looking to move to London....
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Sep 19,2017
Minithumbup
By: 'PandaBear'
Sep 19,2017
0 people found
this helpful
Very impressed with service, agents responded promptly to any issues we had with the property and those issues were solved as quickly as possible. Property management was well organised with inventory and checkout both well run. Very impressed with service overall....
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Aug 31,2017
Minithumbup
Gurwin Heer
By: 'Simonluca'
Aug 31,2017
0 people found
this helpful
They are so helpful all the time we need they are there always super polite and ready to solve if there is any problem!!!!...
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Aug 30,2017
Minithumbup
Gurwin Heer
Viktoria Molnar
By: 'Yatin'
Aug 30,2017
0 people found
this helpful
Great service, I have been using Austin D'ARCY for years. They offer full management services for the rental market with efficiency....
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Comment on agent fees
Very reasonable rates.
Was this helpful? Yes
Aug 29,2017
Minithumbup
Viktoria Molnar
Gurwin Heer
By: 'csg'
Aug 29,2017
0 people found
this helpful
We had no real issues with Austin Darcy, and we were ok with their responses and actions. Would recommend, as we had a fair business....
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Comment on agent fees
ok
Was this helpful? Yes
Aug 29,2017
Minithumbup
Gurwin Heer
By: 'Amrik'
Aug 29,2017
0 people found
this helpful
Very good in dealing with issues and keeps me informed in a timely manner. Great management. The suppliers are quite reliable....
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Comment on agent fees
Fees are middle of the market
Was this helpful? Yes
Aug 29,2017
Minithumbup
Viktoria Molnar
Gurwin Heer
By: 'Cristina'
Aug 29,2017
0 people found
this helpful
They are very professionals and everytime I had a problem they were there to help. The fees are not too high. I highly recommend this agency....
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Comment on agent fees
The fees was good for the service.
Was this helpful? Yes
Aug 21,2017
Minithumbup
Alexandra Anna Taraciuc
Simon Barker
By: 'AV'
Aug 21,2017
0 people found
this helpful
Agency was quick with organising viewings. Estate agent was lovely and to the point with the viewings, and on whole the service provided was efficient and almost always on time. Contract signing was easy with no quips, only downside was that there was a delay in getting an inventory but that could be partly due to the inventory clerk. All in all very good service...
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Comment on agent fees
Neutral, fees were not vastly different to other agencies.
Was this helpful? Yes
Aug 09,2017
Minithumbup
By: 'Ryan R'
Aug 09,2017
0 people found
this helpful
Professional service by Austin D'Arcy, even though we had some slightly unusual requirements and circumstances. They were helpful at all times in working with us to secure the tenancy of the property. Many thanks!...
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Comment on agent fees
Seemed completely reasonable.
Was this helpful? Yes
Aug 09,2017
Minithumbup
Gurwin Heer
By: 'Rogerbower'
Aug 09,2017
0 people found
this helpful
I have only been renting for a short while, but so impressed by the way they handle clients even after signing the contract. Exceed expectations, well done!!...
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Comment on agent fees
Very fair
Was this helpful? Yes
Aug 09,2017
Minithumbup
Alexandra Anna Taraciuc
Simon Barker
By: 'Emma'
Aug 09,2017
0 people found
this helpful
Anna has been very helpful throughout the process of renting our flat. She is always very friendly and prompt with her replies, it is very refreshing! Simon was the estate agent who showed us around the flat - he was great! Very friendly and easy to ask questions. He was also on time for the viewing which is a first for us (during all of our other viewings, the estate agents were late and a bit scary/grumpy!)...
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Jul 29,2017
Minithumbup
Alexandra Anna Taraciuc
Simon Barker
By: 'Sasha'
Jul 29,2017
0 people found
this helpful
Anna was so friendly and helpful and made us feel really reassured throughout the whole process and made an extra effort to do 2 viewings for us. We feel we can ask Anna for any problems during the tenancy. She is the most friendly and polite agent that I ever met. Simon was a great chat at the office and gave us a great impression of the agency itself....
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Comment on agent fees
There are some fees but extremely less than Dexters, Foxtons etc. We felt the charges were very reasonable and minimal.
Was this helpful? Yes
Jul 29,2017
Minithumbup
Alexandra Anna Taraciuc
Simon Barker
By: 'Lauren'
Jul 29,2017
0 people found
this helpful
I found Austin D'Arcy very pleasant and easy to work with in finding a new property and would definitely consider looking through this agent again....
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Jul 25,2017
Minithumbup
Alexandra Anna Taraciuc
By: 'Cliff Oporto'
Jul 25,2017
0 people found
this helpful
Anna has been really grand and very professional about the whole process of getting as the property, but at the same time friendly and approachable which makes the whole experience fun....
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Comment on agent fees
She's worth more than she's getting!
Was this helpful? Yes
Jul 24,2017
Minithumbup
Alexandra Anna Taraciuc
Simon Barker
By: 'London'
Jul 24,2017
0 people found
this helpful
Initially spoke by phone and then arranged a viewing, before deciding to sign. It was a very smooth process and we're very happy with the service provided. Both Anna and Simon went above and beyond to keep us informed regarding the property we're now renting, and the following steps as we signed. In our case it was also clear that Austin D'arcy has good ongoing relationships with their representative landlords, which helped secure the let....
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Comment on agent fees
We feel the fees are reasonable for the area.
Was this helpful? Yes
Jul 21,2017
Minithumbup
Alexandra Anna Taraciuc
Gurwin Heer
By: 'Lydie G.'
Jul 21,2017
0 people found
this helpful
The agents respond to written communication extremely fast and follow up situations, making delegating the management of our house while living abroad stress free and robust....
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Comment on agent fees
They are acceptable I believe.
Was this helpful? Yes
May 17,2017
Minithumbup
Gurwin Heer
By: 'Theodore M'
May 17,2017
1 people found
this helpful
Gurwin has been superb. We've requested a number of things for the flat, and within 24 hours he has contacted the landlord and got back to me with the go ahead and a budget, on every occasion. And once I've purchased the item, he's organised the repayment by the following day. He's also been available to pop by the house for an urgent delivery. Couldn't ask for more....
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Was this helpful? Yes
May 15,2017
Minithumbup
By: 'Tara'
May 15,2017
0 people found
this helpful
Although the property was found to be a state the team sent the correct workmen etc to make the needed repairs and visited themselves to view the issues too promptly. Good attentive customer service....
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Comment on agent fees
Good as a low rate.
Was this helpful? Yes
May 02,2017
Minithumbup
Gurwin Heer
Viktoria Molnar
By: 'Antonio'
May 02,2017
0 people found
this helpful
they always accommodate my needs, answer my questions and find a solution to keep both us and landlord happy. They show they care about my happiness, and my housemates....
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Comment on agent fees
They set a fair fee when we moved in and have been flexible with all our requests
Was this helpful? Yes
Apr 30,2017
Minithumbup
Alexandra Anna Taraciuc
Gurwin Heer
By: 'Jonathan'
Apr 30,2017
0 people found
this helpful
Excellent Customer service.Very helpful in finding a new home for me.I highly recommand this agency for other people who are looking to move into a new place!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 30,2017
Minithumbup
Gurwin Heer
Viktoria Molnar
By: 'mr sandhu'
Apr 30,2017
0 people found
this helpful
Great estate agent for both landlords and tenants. Very fair in representing both types of customers. I am a landlord and very pleased with my tenants and assistance from Austin Darcy. 5 STAR RATING...
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Comment on agent fees
good
Was this helpful? Yes
Apr 30,2017
Minithumbup
Gurwin Heer
Viktoria Molnar
By: 'Gabriel'
Apr 30,2017
0 people found
this helpful
As a young person just beginning a professional career in London and renting for the first time a flat I would say that the team has been pretty helpful and friendly and did find us an amazing flat with a reasonable price and great location! team is always present in case of a technical problem in the flat good point to....
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Apr 29,2017
Minithumbup
Gurwin Heer
Alexandra Anna Taraciuc
By: 'Mihai Grigore'
Apr 29,2017
0 people found
this helpful
Very friendly and helpful staff. Always sorted maintenance issues very quick and effective. Communication was always at a high standard, overall a very good estate agent-tenant relationship....
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Comment on agent fees
Fees very reasonable, quite cheaper that most estate agents.
Was this helpful? Yes
Apr 27,2017
Minithumbup
Gurwin Heer
Simon Barker
By: 'Laura'
Apr 27,2017
0 people found
this helpful
Gurwin and Simon were very efficient in finding me good tenants and dealing with all compliance to rent my property. very happy with the support....
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Comment on agent fees
GOOD
Was this helpful? Yes
Apr 25,2017
Minithumbup
Gurwin Heer
By: 'Cedric'
Apr 25,2017
0 people found
this helpful
Good customer service, tenancy contract very reasonable, responsive on the phone. fair inventory, property clean, agency respectful of tenants and their privacy....
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Comment on agent fees
GOOD CUSTOMER SERVICE
Was this helpful? Yes
Apr 25,2017
Minithumbup
By: 'Acton'
Apr 25,2017
0 people found
this helpful
From a tenant's experience I can say that staff are helpful and put effort in their work, however it is not easy to do it all as challenges keep coming outside their control. Also try to respond promptly to queries....
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Was this helpful? Yes
Apr 25,2017
Minithumbup
Maya Jarottova
Gurwin Heer
By: 'Sheila'
Apr 25,2017
0 people found
this helpful
I am very happy with the help support and efficiency of these staff members along with Victoria too. I have had a long standing relationship with this fiirm and appreciate they treat you on a personal level as opposed to a corporate one ....
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Was this helpful? Yes
Apr 25,2017
Minithumbup
Gurwin Heer
Simon Barker
By: 'Karam'
Apr 25,2017
0 people found
this helpful
I have been renting through Austin Darcy for many years. They are very responsive and easy. Gurwin replies to my repairs very quickly....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 25,2017
Minithumbup
Gurwin Heer
Simon Barker
By: 'Hardip'
Apr 25,2017
0 people found
this helpful
Simon has shown professionalism in renting my property very quickly. Gurwin dealt with all issues quickly and arranged reasonable quotes....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 24,2017
Minithumbup
Gurwin Heer
Simon Barker
By: 'Mr. Singh'
Apr 24,2017
0 people found
this helpful
I am very happy with the customer service i am receiving from Austin Darcy. I am landlord and they look after all my properties and always keep me posted with everything....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • Shepherds Bush, Hounslow, Hammersmith, Cranfield
  • Chiswick, Harrow, Acton, Wembley, Ealing
  • Hanwell, Fulham, Osterley

NALS DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 0 42 11 0 0 0 0 6 1

Job vacancies

Please see a list of jobs available

Agent Fees

General administration fees including reference checks are £78 (including VAT) per person.
Last updated at 9:36 AM 08/03/2017 by allAgents

Complaints Procedure

Stage One – Contact member of team you have been dealing with

We receive very few complaints, however we understand that sometimes things don’t go exactly to plan and occasionally go wrong. If this occurs, we encourage you to try and resolve the situation with the member of our team you have been dealing with.
Stage Two – Contact Manager

If we are unable to resolve the situation at Stage 1, you may refer the case to the Manager. Where necessary, if the situation remains unresolved, we recommend that the issue is raised within one month of completing Stage 1.

The member of team will provide you with the manager’s name and contact details. Alternatively you may write to the Manager at: info@austindarcy.co.uk. We will acknowledge the complaint within three working days of receipt and work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.
Stage Three – Contact Director

If you still remain dissatisfied and wish to further escalate your complaint, you may then write to the Director via post to the following address:
6 Shepherds Bush Road, London, W6 7PJ.
Stage Four – Contact The Property Ombudsman

If you are not satisfied with the proposed resolution, you may approach The Property Ombudsman Service (TPOS) at www.tpos.co.uk
Please note that if you do wish to contact The Property Ombudsman Service (TPOS), you must do so within six months of the date of the final proposed resolution from us. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.
Last updated at 9:36 AM 08/03/2017 by allAgents

Awards won by Austin D'arcy

Individual Branch Awards

London, W6 7PJ

Maya Jarottova Maya Jarottova
Administrator
8 reviews

About Maya No description set View full profile
Gurwin Heer Gurwin Heer
Property Manager
50 reviews

About Gurwin No description set View full profile
Viktoria Molnar Viktoria Molnar
Accounts
20 reviews

About Viktoria No description set View full profile
Simon Barker Simon Barker
Lettings/Branch Manager
10 reviews

About Simon No description set View full profile
Alexandra Anna Taraciuc Alexandra Anna Taraciuc
Lettings Administrator
11 reviews

About Alexandra Anna No description set View full profile

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