Attain Properties
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Property Features

At Attain, our aim is to provide a professional residential lettings service. Ensuring that Tenants and Landlords are happy is our top priority!We understand that the key to a successful tenancy is quality tenants. Therefore, we will go above and beyond to find the most suitable candidate for your ... show more At Attain, our aim is to provide a professional residential lettings service. Ensuring that Tenants and Landlords are happy is our top priority!

We understand that the key to a successful tenancy is quality tenants. Therefore, we will go above and beyond to find the most suitable candidate for your property.

Rest assured your property is in safe hands at Attain. We are experienced in all things lettings and have state of the art software to help us manage your property ensuring full legal compliance. As well as protection for your property with TDS and DPS approved inventory software.

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Areas covered
  • DE1
  • DE23
  • DE21
  • DE24
  • DE3
  • DE22
  • DE73
  • DE72
  • NG10
  • DE7
Address

17 Nesfield Close
Alvaston,Derby
Derbyshire
DE24 0QT
01332 460333

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
UKALA TDS Property Redress Scheme
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Landlord Fees

Tenant Find Only Service £300
Fully Managed Service 7% monthly commission + £200 New tenancy
Setup
Termination of Managed Service (during
tenancy)
1 months’ notice + £150

All-inclusive of Vat
Last updated at 24/03/2021, 10:49 AM by Liam Gould
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure
We are only permitted to deal with and discuss the complaint with the complainant or/and the properly appointed representative of the complainant.
Stage 1
In the first instance, if you are unable to resolve the issue informally, you should write to the member of staff who dealt with you, or their manager, so that he or she has a chance to put things right. In your letter, you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking.
You can expect your complaint to be acknowledged within three working days of receipt. You should get a response and an explanation within 15 working days. If you are unsure which member of staff to write to, your complaint should be sent to ~
Stage 2
If you are not satisfied with the initial response to the complaint then you can write to ~ and ask for your complaint and the response to be reviewed. You can expect an acknowledgment of your request within four working days of receipt and a response within 15 working days.
We aim to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to investigate fully. Consequently, timescales given for handling and responding to complaints are indicative. If a matter requires a more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when a full reply can be expected, and from whom.
Final Stage
If you are not satisfied with our final view, which will be expressed in the written statement then you have the following two options to pursue the matter further:
1. We belong to the following property redress scheme PRS and you can seek redress by writing to the scheme at:
Address: Property Redress Scheme, Premiere House, 1st Floor, Elstree Way, Borehamwood, Hertfordshire, WD6 1JH
Telephone no: 0333 321 9418
Website: theprs.co.uk
Email: [email protected]

A referral to our redress scheme must be made within 12 months of our final view statement.

2. You can seek financial redress by commencing a money claim procedure at https://www.moneyclaim.gov.uk/web/mcol/welcome
Last updated at 4:45 PM 23/03/2021 by Liam Gould

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