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    Alma
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    Louis Loizou
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    Gosha
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    Kasia
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    Siobhan
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    Punit
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    Kasia
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    Kaisa
No description for branch.

West Africa House, Ashbourne Road
London
Greater London
W5 3QP
0208 998 8955

 
Website not available

Properties for sale
Properties for rent
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
Punit has been very helpful & professional in dealing with me.I recommend Astro letting as they are very professional & strait forward. I would like to thank Punit & all of the staff in Aston letting for helping me find the perfect house for me & my family. Thank you!...
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Comment on agent fees
Aston lettings has very affordable deals for anyone looking to rent a house.
Was this helpful? Yes
Oct 31,2016
Minithumbdown
By:
Oct 31,2016
1 people found
this helpful
I am landlord of a property that unfortunately I have rented through Astro Residential Ltd. Since Jan 2016 They approached me as Astro Lettings Ltd. Which is a member of PRS and signed up a management agreement as Astro Residential Ltd. Which is not a member of any redress scheme. They made an offer that if they collect any money above โ€š£2000 as rent per month then they will take it as a commission. They gave me in writing that they have done all necessary checks on tenants and they ar...
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Comment on agent fees
Completely mis-lead to beleive that they will collect commission from any money that they collect above ฦ’รขโ‚ฌลกโ€š£2000 in rent PCM. Instead they collect ฦ’รขโ‚ฌลกโ€š£400 in rent, took away ฦ’รขโ‚ฌลกโ€š£250 in commission and paid me ฦ’รขโ‚ฌลกโ€š£150 rent for the month.
Was this helpful? Yes
By: Louis Loizou
Nov 15, 2016
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We will not be responding to the comments above as we have reported the review as abuse and are also seeking legal advice as to whether we can pursue this matter in the courts. Should this raise any concerns with anyone considering doing business with us they are free to contact us direct so that we can put their minds at rest with documentary evidence that the above is completely false and merely a vindictive attack on a Company which has an excellent reputation for customer service as shown by....
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
I have now used Astro Lettings for letting out 2 of my properties (in Ealing/Hanwel and Edgware) in the last 6 months. I have dealt with Punit and Kasia on both ocassions and they have always been responsive and helpful. On both occasions a suitable tenant has been found with the right checks taken place. If they keep up this good work then this company will go very far. I would recommend this agent to landlords as they do take the headache of the management of the property and also dealing wit...
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Comment on agent fees
They don't charge landlords any fees
Was this helpful? Yes
By: Louis Loizou
Oct 14, 2016
View all comments (1)
Thank you for your comments which I will pass on to Kasia and Punit.....
Sep 12,2016
Minithumbdown
By:
Sep 12,2016
2 people found
this helpful
Astro estate agents has said its fine for a 10 month old baby girl to live in a infested house full of cockroaches the house is not even fully developed as the cockroaches are coming from the earth in the kitchen where the cupboards are. This company Astro have said the pest control said its fine to live in. Lucky that day I was there when the pest control came they did not inspect where the infestation was coming from. He used the gel very friendly guy told me all about the pests and of he went...
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Comment on agent fees
Disgraceful
Was this helpful? Yes
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Very good service happy with Mr. Punit, proactive knowledgeable he know what his talking about, he make full welcome, looking forward to deal with him again. Well done....
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Comment on agent fees
Very good service happy with Mr. Punit, proactive knowledgeable he know what his talking about, he make full welcome, looking forward to deal with him again. Well done.
Was this helpful? Yes
Sep 05,2016
Minithumbup
By:
Sep 05,2016
0 people found
this helpful
The service given to us by Punit and Kasia right from the start of our dealings with them has been exceptional. Nothing is too much trouble for them! They came out regularly from their office in Ealing to our flat in Feltham and were always available for advice and assistance throughout the letting process. Great agency to work with and I have no hesitation recommending them - they take away all the headaches of being a landlord!...
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Comment on agent fees
This agent does not charge the Landlord any fees.
Was this helpful? Yes
By: Louis Loizou
Sep 05, 2016
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Thank you so much for your review.....
Sep 04,2016
Minithumbup
By:
Sep 04,2016
0 people found
this helpful
I am very happy with this agency. Agent Punit was very helpfull, polite and nice guy. He find us a property in 3 weeks time. Highly recommended yo others....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
Astro lettings helped me a lot with finding the right property. Punit is a lovely guy who has helped me with the property....
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Comment on agent fees
Best agent on astro lettings
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
I want to thank Punit for finding me a tenant in such a short period of time.Punit is very effective and very influential.His very polite and is very skillfull in his marketing.Thank you so much Astro for assigning Punit for the letting of my property.I would highly recommend Punit.Thanks again Punit and well done. Daljit Kaur...
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Was this helpful? Yes
Aug 09,2016
Minithumbup
By:
Aug 09,2016
0 people found
this helpful
I have rent a property with this agency and I recieved a Very good service. Punit showed me the flat and has been very professional and trustable agent. Really a good agency to work with....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 29,2016
Minithumbup
By:
Jul 29,2016
0 people found
this helpful
He is good and hard worker.i m happy with his deals.He found for me good flat as soon as possible...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 26,2016
Minithumbup
By:
Jul 26,2016
0 people found
this helpful
Astro letting have been great with rehousing me quick and reliable excellent customer service polite and helping you to the fullest. I have had other agents in the past but Astro have not let me down. A big thank you to punit for supporting me through this. Highly reccomemded!!!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 26,2016
Minithumbup
By:
Jul 26,2016
0 people found
this helpful
I recently rented a place at Pinner, I received wonderful assistance provided from Punit with regards the property, the area and was able to start the paper work immediately....
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Comment on agent fees
Fees are slightly higher
Was this helpful? Yes
May 11,2016
Minithumbup
By:
May 11,2016
0 people found
this helpful
Fantastic job so far. I'm really happy for having Astro looking after my property. Regular checks and communication makes me feel that we are in safe hands. I've been recommending Astro to all my friends. Thank you Kasia for always being so helpful and thank you Astro Team for being amazing at what you do....
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Comment on agent fees
Fees are fair..worth every penny.
Was this helpful? Yes
Apr 21,2016
Minithumbup
By:
Apr 21,2016
0 people found
this helpful
so far so good, polite professional service; got me the rental income i wanted. in the know about current rental regulations, hope the good service continues....
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Was this helpful? Yes
By: Louis Loizou
Apr 25, 2016
View all comments (1)
Thank you for your kind comments.....
Feb 15,2016
Minithumbup
By:
Feb 15,2016
0 people found
this helpful
Excellent service so far. Punit showed the House and was always on time, he is very professional with great customer service skills. Kasia been really good. Good communication from Astro. I would definitely recommend them to all landlords. They are currently fully managing my property. Thank you to all Astro Team....
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Was this helpful? Yes
Feb 11,2015
Minithumbup
By:
Feb 11,2015
0 people found
this helpful
Excellent service, I strongly recommend all landlords to use this agency . I have used and still use some of the big agencies but Astro Lettings far far better ....
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Comment on agent fees
Excellent service, I strongly recommend all landlords to use this agency . I have used and still use some of the big agencies but Astro Lettings far far better .
Was this helpful? Yes
By: Kasia
Feb 17, 2015
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Thank you Francis for a great review.....
Dec 08,2014
Minithumbdown
By:
Dec 08,2014
0 people found
this helpful
Very unprofessional ! Wanted to rent with them 1 bed flat, gave deposit to secure my place £360, although that was my last money in the account. Was not sure if I wanted to go with the flat so asked Gosia if I can have the money back at any time. She said yes. I signed the agreement and at home realised that I will never see the money again! I did not read it before nor she has said that they are not refundable! I was pregnant that time and they treated me as poorly. Felt let down, as ...
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What agent could do to change your mind?
Give the money they promised back
Was this helpful? Yes
By: Louis Loizou
Feb 18, 2016
View all comments (1)
If you were sure why did you pay a deposit. The reservation form clearly states that if you change your mind the Landlord may keep the holding deposit. Which in this case he did as the property was withdrawn from the market.....
Oct 26,2014
Minithumbup
By:
Oct 26,2014
0 people found
this helpful
Excellent service so far. Siobhan showed the flats and was always on time, plus they are very flexible to accommodate you. Kasia been really good. Good communication from them. I would definately recommend them as they managed to rent my studio flat at a very good price. They are fully managing the property so lets see how that works out :)...
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Comment on agent fees
Happy with it.
Was this helpful? Yes
By: Kasia
Feb 17, 2015
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Thank you Imran for a great review....
Jul 20,2014
Minithumbup
By:
Jul 20,2014
0 people found
this helpful
Highly recommended, very good and helpful staff always happy to help. Hope to deal with them again bever let me down...
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By: Louis
Jul 21, 2014
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Thanks for a great review.....
Jul 14,2014
Minithumbup
By:
Jul 14,2014
1 people found
this helpful
We received excellent help from Kasia in renting our first apartment in London. Very quick, friendly and professional service. We would gladly recommend to anyone, and we would gladly use the service ourselfs again of Astro lettings in the future !...
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Was this helpful? Yes
By: Kasia
Sep 02, 2014
View all comments (1)
Thank you for great review.....
Mar 17,2014
Minithumbdown
By:
Mar 17,2014
1 people found
this helpful
i was initially phoned by Gosha, who came to visit me and after talking to her, i was happy. she was professional and seemed happy to help. she told me they have a special offer for fully managed property, whereby they will charge £50 pounds a month. i told her that if she finds me the correct clients i will charge less rent so that they can make £100, we agreed to this. after a couple of days, i received a call from Kasia, who said a client has seen the property and accepted ...
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What agent could do to change your mind?
provide reference reports to landlords, even if property fully managed. if you making a higher fee, then that\'s because of the landlord, at the most disclose all information.... don\'t hide information... just to make your commission. listen to what the landlord requires... just be honest and truthful
Was this helpful? Yes
By: Louis
Mar 27, 2014
View all comments (4)
I suggest you and your wife come to the office to discuss this.....
Aug 06,2013
Minithumbup
By:
Aug 06,2013
0 people found
this helpful
needed a property fast astro lettings had me moved in a perfect ground floor garden flat within the week. I would suggest astro lettings to anyone looking for a quick hassle free move, friendly staff makes for a stress free move...
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Was this helpful? Yes
Jul 02,2013
Minithumbup
By:
Jul 02,2013
1 people found
this helpful
2 years ago i was looking for a place as i was pregnant,I must like to point out that with every other agency i dealt with were very unsympathetic that i was heavily pregnant and did not seem to understand the importance of finding a place urgently This was before i came across ASTRO LETTINGS. The process of finding me a place and me moving in was 2 weeks. I was very happy with how quick and reliable they were. Louis and Alma both made me feel 100% comfortable in trusting them. I have h...
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Was this helpful? Yes
Jul 02,2013
Minithumbup
By:
Jul 02,2013
1 people found
this helpful
I\'ve received an excellent service from letting agent Gosha from Astro Lettings. She was very polite, customer focused, and determine to provide assistance. Her excellent manners and kindness was and still is very impressive indeed. When I visited Astro lettings in Hanger Lane, I\'ve enjoyed Gosha and Leoy \'s hospitality and sense of humor, Gosha was prepared to show me the flat during the weekend, and this shows her excellent personality. She has delivered an amazing customer service. Go...
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Was this helpful? Yes
Jun 18,2013
Minithumbup
By:
Jun 18,2013
3 people found
this helpful
Hello to every body.I would recommend this agency to every one .i was the tenant from 1year.it was pleasure to rent from them the property.every problem with the house it was quiqly resolved.the deposit it was return to me in 5days.many thanks astro lettings....
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Was this helpful? Yes
Jun 17,2013
Minithumbup
By:
Jun 17,2013
1 people found
this helpful
Astro Lettings is a great Lettings company. They put a lot of time, support and hard work into helping me to find a new home. The staff their are kind, friendly and very helpful and I would happily recommend them to anybody looking for a new property....
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Was this helpful? Yes
May 19,2013
Minithumbdown
By:
May 19,2013
1 people found
this helpful
I have a very bad experience or nightmare with this Letting Agent at their Merti House office in Edgware road, London. I advise you to think very seriously before making any business with them. You must take time to read every single word before singing any papers. They are greedy money-minded people who are capable of twisting any truth to make money out of you. They charge you £200 for Referencing Fee (have no clue what it means) on top of a £200 Administration Fee. They show you n...
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Was this helpful? Yes
By: Louis
Jun 13, 2013
View all comments (1)
We have no idea who this person is and the information posted is incorrect. Quite simply we do not have offices at Merit House on the Edgware Road as stated. It is quite wrong that people can go on to these sites post whatever they want without providing any kind of proof as to their complaint. I am annoyed that my name has been used by the person posting this comment in such a way. Should you have any problems then please visit us at our offices which if you have had dealings with us then you w....
Jul 02,2012
Minithumbup
By:
Jul 02,2012
3 people found
this helpful
Excellent service start to finish. I saw a few peoperties with Alma before deciding on one.I was told that I had to go to the office to reserve the property and put a holding deposit. At the office everything was explained in great detail by the Manager about the references I had to provide and not to proceed unless I was ceratin that I wanted to rent the property and could provide the necessary references. I paid £800 holding deposit. I moved in ove the weekend and both myself and my p...
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Was this helpful? Yes
By: ken
Sep 21, 2012
View all comments (1)
its not true,....
Apr 17,2012
Minithumbdown
By:
Apr 17,2012
5 people found
this helpful
this lady meets u shows u a house thats being refurbished is not acctually ready as it says she then takes your passport proof of ur earnings any hb letters and 1100 deposit she then procceded to tell me if they find out anything ive said is a lie i will lose my deposit .. this was all really strange as i have previously tried to view this property and was told it had gone only for alma to ring me 5 days later and say it was available coz it fell through it wasnt even ready so how could it have...
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Was this helpful? Yes
By: Astro
Apr 27, 2012
View all comments (2)
We have since found out who posted this review. The reality was that this woman was on benefits and claiming housing benefit. When asked about references she told us that she was working as a poker dealer for cash and money was not an issue. Alma felt uncomfortable about dealing with this person and refused to assist her if cheating the benefit system and refused to accept her offer. At no time did she pay any monies or provide and ID as we were no prepared to offer her the property due to the ....
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Agent Fees

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Last updated at 4:56 PM 27/01/2016 by Louis Loizou

Complaints Procedure

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Last updated at 4:56 PM 27/01/2016 by Louis Loizou

Awards won by Astro Lettings

Individual Branch Awards

London, W5 3QP

Alma  - upload your photo Alma
2 reviews

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Louis Loizou - upload your photo Louis Loizou
3 reviews

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Gosha  - upload your photo Gosha
3 reviews

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Kasia  - upload your photo Kasia
4 reviews

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Siobhan  - upload your photo Siobhan
1 reviews

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Punit  - upload your photo Punit
14 reviews

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Kasia  - upload your photo Kasia
5 reviews

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Kaisa  - upload your photo Kaisa
1 reviews

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