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We are an independently owned estate agent, managed by our founding partners, with unrivalled insight and knowledge of the property market in Walton on Thames, Weybridge and Woking.
Properties for sale
Properties for rent
Feb 24,2016
Minithumbdown
By:
Feb 24,2016
1 people found
this helpful
I have a property that is being rented and fully managed by Aston Mead. But at the moment I have been without a property manager for the last 3 months. There has been no communication from them, unless I chase them up for something. And I have been charged way more for a product than I was originally quoted. Sales team might be great but the management team always seem to fall short....
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What agent could do to change your mind?
They are average compared to the competitors.
Attached Files
Comment on agent fees
They are average compared to the competitors.
Was this helpful? Yes
Nov 03,2015
Minithumbdown
Clare Bellman
By:
Nov 03,2015
3 people found
this helpful
I viewed and rented a property through Aston Mead so they held my deposit. The landlord approved the full deposit release. Firstly they tried to deduct a renewal fee from my deposit. This matter took 3 days to process and the branch advised me that the money had been requested for release from their Account Department. I chased the next day twice and another member of staff called Jenny said she would phone Accounts and advise. She did not have the courtesy to phone me on Friday or Monday th...
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Was this helpful? Yes
Jul 28,2015
Minithumbdown
Clare Bellman
By:
Jul 28,2015
2 people found
this helpful
Aston Mead seem to be very disorganised and with clear lack of leadership. There is lack of communication between two offices Chertsey-Weybridge with each site telling you something different. We had to chase for keys, check in and out appt. etc. as no one would't come back to us and empty promises were given that someone will... We were very unhappy with Clare Bellman who treated us with lack of respect. Her rude attitiude and behaviour towards us was absolutely awful. No apologies from her! Co...
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Was this helpful? Yes
Jun 02,2015
Minithumbdown
By:
Jun 02,2015
1 people found
this helpful
Treated aggressively by renewals person. Who appeared to want to cause maximum trouble between us and the landlord at renewals time....
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What agent could do to change your mind?
This experience has been so bad that I would not use the estate agents again.
Attached Files
Was this helpful? Yes
Mar 08,2015
Minithumbup
Charlie Johnson
By:
Mar 08,2015
2 people found
this helpful
Charlie Johnson found me tenant in 3 weeks. They work hard to find tenants. He is polite, patient and smart. Will definitely use again.Very good....
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Comment on agent fees
FAIR
Was this helpful? Yes
Feb 15,2015
Minithumbdown
Charlie Johnson
By:
Feb 15,2015
3 people found
this helpful
Like a previous reviewer said, I'm also not sure where to begin with Aston Mead! I am a tenant with whom the property I was renting was being let by Rochills Estate Agents who were always courteous, lovely and professional. In comparison Aston Mead were shocking! They literally elbowed their way into allowing the landlord to advertise with them by telling him they had a tenant who wanted to rent the property for 3 years without anyone even viewing it! They then arranged to come round and phot...
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What agent could do to change your mind?
They could change their entire attitude and practices, learn to respect customers privacy and requests and adhere to the law!
Attached Files
Was this helpful? Yes
By: Mandy
Feb 24, 2015
View all comments (2)
No YOU didn't deal with is matter at all did you Mr Hesse, nor did any of the other directors I emailed. I'm not at all surprised the landlord is happy with your service, it wasn't his home you invaded illegally was it?! ...
Jan 29,2015
Minithumbup
Charlie Johnson
Jack Merchant
By:
Jan 29,2015
1 people found
this helpful
Aston Mead have been an absolute pleasure to deal with, very professional and showed huge local knowledge from the very start, after only 3 days of marketing they found a corporate let for my property. I cannot recommend Charlie Johnson, Jack Merchant and Rebecca Percival highly enough. A class act....
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Was this helpful? Yes
Jan 28,2015
Minithumbdown
By:
Jan 28,2015
2 people found
this helpful
Aston Mead - What do I begin ? Ok they have a flash office with flash staff - However the tricks they play are unbelievable . Furthermore their administration is handled from a bucket shop in Chertsey. Who send in contractors and charge the landlords for their mistakes . The procedures are horrendous and there are always hidden extras. We were constantly chasing them with no response. We made countless phone calls and we have still have no response to our complaints and are still in the dark...
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What agent could do to change your mind?
Not to lie Not to make up potential tenants To have responded to my complaints To declare the hidden extras
Attached Files
Comment on agent fees
cheap but cost me a lot more in lost business and lost time -
Was this helpful? Yes
By: Kevin Peel
Jan 29, 2015
View all comments (1)
We are sorry to read your feedback however on checking our database we have been unable to locate any properties listed under your name therefore we would be very grateful if you could contact Kevin Peel, Sales & Lettings Director, on 01932 901115 to discuss this in further detail. ...
Jan 05,2015
Minithumbup
Luke
Rob Muat
By:
Jan 05,2015
0 people found
this helpful
Luke,Rob and Jess were an absolute pleasure to work with in selling our property. They all went over and above what my expectations were from them and were by far the best agents to use. a I would recommend this branch to anyone looking to sell in this area. Again great work and pleasure to work with....
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Was this helpful? Yes
Oct 28,2014
Minithumbup
Jessica
Luke
By:
Oct 28,2014
0 people found
this helpful
I was really pleased with all of the help and support that I received from the team at Aston Mead on purchasing my house and Jessica in particular. She really did go the extra mile, keeping me informed from my offer, right the purchase process until completion. When we ran into issues which seemed to be slowing everything down, Jess quickly identified where the problems lay and I was able to ensure that they were dealt with. Once the purchase had been completed she popped around to make sure eve...
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Was this helpful? Yes
Oct 22,2014
Minithumbup
Rob Muat
Jessica
By:
Oct 22,2014
0 people found
this helpful
All members of the team - Robert, Jessica and Luke were hard working and professional at all times, and were also extremely nice to deal with. Our sale went through smoothly and quickly and we were kept informed of progress and had a very satisfactory sale....
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Comment on agent fees
We felt the 1 per cent fee was fine.
Was this helpful? Yes
Oct 17,2014
Minithumbup
By:
Oct 17,2014
0 people found
this helpful
The sales team at Epsom were always friendly but professional and ready to help with any query. Luke kept me informed of progress and resolved any queries/issues that arose - even after I had moved in....
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Was this helpful? Yes
Oct 09,2014
Minithumbup
By:
Oct 09,2014
0 people found
this helpful
Thank you to luke for working so hard, chasing buyers and solicitors for us and always keeping us up to date with the situation Lizzie && Sam Patel...
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Was this helpful? Yes
Aug 22,2014
Minithumbdown
By:
Aug 22,2014
8 people found
this helpful
Unreliable, untrustworthy, cunning and incompetent letting agent (Epsom branch) who tried to rip off the tenant and the landlord. By the name of administration charge they deceptively collected money from the tenant as checkout fee, drafting the tenancy agreement etc. Despite the landlord clearly indicating verbally and in writing and agreeing that he will be supplying the tenancy agreement and will be carrying out the checkin and checkout using his own inventory clerks. This was tenant intro...
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Comment on agent fees
Not worth paying any penny as they tried to deceive the tenant and their behaviour was unprofessional.
Was this helpful? Yes
Aug 20,2014
Minithumbdown
Mikyle Andrews
Sarah Franklin
By:
Aug 20,2014
5 people found
this helpful
Telephoned Sarah at 15.45 to confirm a viewing later that day at 18.00 before leaving London early to be there on time. All was fine apparently. Bought train ticket to Weybridge. On the train one hour before viewing an email is received from Michael telling me to ignore an early call from Sarah about having to cancel - I had not received such a call - everything was now fine. Ten minutes later another email was received saying they had no keys and it was definitely off this time. All this d...
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Was this helpful? Yes
May 29,2014
Minithumbup
By:
May 29,2014
1 people found
this helpful
I have sold many properties, never have I come across such a well organized motivated team. They sold the property within a few days and when the initial buyer fell bythe wayside another was conjured up the next day, now that's what I call service! Superb! :-)...
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Was this helpful? Yes
Dec 17,2013
Minithumbup
Clare Bellman
Sarah King
By:
Dec 17,2013
5 people found
this helpful
When I was looking for a property to rent they were very quick to show me the property , the check in was ok. I contacted them to put my notice and then everything become a completely disaster. They sent me a letter by email with the checkout day as a Sunday 8th December. On Friday 6th I called them to know who will be doing the checkout. Sarah King from Weybridge asked me to contact the landlady . On Saturday the landlady asked me to contact Aston Mead and there I was neglected with a key ...
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Was this helpful? Yes
Nov 19,2013
Minithumbdown
By:
Nov 19,2013
3 people found
this helpful
I first saw the property on the internet. At first i was not aware that it was advertised by two agents. I contacted Aston Mead but the answering machine had somebody\'s private conversation instead of the ogm. I left a message in any case but nobody rang back. So i looked again at the internet and found another ad for the same house ( at a different and correct price) by john d wood. I phoned and made an appointment to view for later in the week. A few days later Aston Mead rang back and a...
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What agent could do to change your mind?
Nothing . This agent sums up everything thatis bad about agents. I would not use them if they were the only agent in the world.
Attached Files
Was this helpful? Yes
By: Ali
Nov 20, 2013
View all comments (1)
We are sorry to read your feedback and would be very grateful if you could contact Charles Hesse, Director, on 01932 901108 to discuss this in further detail. ...
Oct 11,2013
Minithumbup
Sarah Franklin
Gemma Merchant
By:
Oct 11,2013
0 people found
this helpful
Agent did an excellent job in finding a rental which matched our brief at relatively short notice, she arrived on time for arranged meetings and was very helpful in her dealings with us....
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Was this helpful? Yes
Aug 07,2013
Minithumbup
Elisa Young
By:
Aug 07,2013
0 people found
this helpful
I have now been dealing with Aston Mead for six years, my first point of call has always been Elisa Young who I have found to be very helpful and proffesional in finding tennants and looking for property to purchase for rental. I would have no hesitation in recommending Aston Mead to friends, I know of one who has rented a property in Weybridge with AM. I shall continue to use Aston Mead and hope the service remains at this level as confidence and quality is very important to a landlord. I ...
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Was this helpful? Yes
Jul 11,2013
Minithumbup
Katie Yeatman
By:
Jul 11,2013
0 people found
this helpful
Aston Mead have been our rental agent for 5.5 years and they have just sold of our house. The service we have received from them has been beyond the management fee required! Lois, what a pleasure to have you in charge of our property. I can rely on Lois for anything I needed and her response was immediate, nothing was ever too much to ask of her, thank you! Katie, thank you, for calling me 5.5 years ago and offering your services, we have never looked back on choosing Aston Mead. Thank you ...
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Was this helpful? Yes
May 04,2013
Minithumbup
Claire Puttock
Stephanie Walker
By:
May 04,2013
0 people found
this helpful
Aston Mead offered a level of service over and above all the other estate agents we contacted. Claire Puttock had an excellent knowledge of the local area and each property we viewed. She was regularly in contact with us and had many options available for us even suggesting alternatives we had not considered before. The aftersales service is also excellent with references and paperwork (Stephanie Walker) going through very smoothly and the property management team (Stephanie Hazley) are qu...
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Was this helpful? Yes
Apr 22,2013
Minithumbup
Lois Howard
By:
Apr 22,2013
0 people found
this helpful
Very prompt at all times on all matters Proactive communication Professional in all dealings Open and honest Capably balanced needs of tenant and landlord...
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Was this helpful? Yes
Apr 22,2013
Minithumbup
Kate Backshall
Katie Yeatman
By:
Apr 22,2013
1 people found
this helpful
From the start Kate was very professional. Katie send all the paperwork and because there was some hiccups regarding our current visas. Katie and Kate help us to secure the property. This is our 4th property to rent and Aston Mead are the best by far. We even bought Kate some flowers to say thank you for all her help. Well done Aston Mead!...
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Was this helpful? Yes
Apr 16,2013
Minithumbup
Claire Puttock
Stephanie Walker
By:
Apr 16,2013
0 people found
this helpful
I have been renting properties for over 25 years - this is my 40th house move so I know a good experience when I have one! Claire and Stephanie have been my main contacts and they have always been professional, friendly and very supportive but i also appreciate they are part of a much larger team and everyone I have been in contact with has played their part well. Moving house as you can guess from the above is not a problem for me and neither do I find it stressful however this time it was d...
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Was this helpful? Yes
Apr 11,2013
Minithumbup
By:
Apr 11,2013
0 people found
this helpful
Aston Mead handled my peculiar circumstances very professionally. I had rented a property at Sunning-dale after I came from India and was to be in the UK for just a year. They were superb in ensuring that everything went smoothly. they have also ensured that the deposit is duly returned to me in time. Will surely be gong back to them in my next stay too!...
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Was this helpful? Yes
Feb 20,2013
Minithumbup
Mike Hynes
Richard Tuffin
By:
Feb 20,2013
0 people found
this helpful
We was previously with Hodders and had over 65 viewings with no negative and dropping our price we didn\'t know why our property was not selling. We decided to use Aston Mead due to dealing with them in the past and they sold our property withing 2 weeks....
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Was this helpful? Yes
Feb 19,2013
Minithumbup
Sarah King
By:
Feb 19,2013
1 people found
this helpful
The professional, expedient and warmth with which we have received services from Aston Mead\'s Team in Weybridge has been flawless. Given our travel and work in more than 4 countries and more than 5 cities in the UK and dealing with Estate Agents internationally, Aston Mead has been a breath of fresh air. My family and I recommend them to everyone we know and we look forward to having more business with Aston Mead. In these tough market landscape it is extremely refreshing to deal a professional...
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Was this helpful? Yes
Feb 14,2013
Minithumbup
Kate Backshall
By:
Feb 14,2013
0 people found
this helpful
After receiving a horrendous service from another agent, when my tenants gave notice I took my business to Aston Mead in Woking. From day one the service I have received from Aston Mead has surpassed my expectations, throughout the marketing Kate kept me fully updated and managed to let my property within a week despite the condition of the tenanted property being far from presentable! There was then a very short turn around between my previous tenants moving out and Aston Meads tenants moving i...
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Was this helpful? Yes
Feb 14,2013
Minithumbup
STEPHANIE HAZLEY
By:
Feb 14,2013
0 people found
this helpful
We are impressed with the prompt response we always receive from Stephanie Hazely, whenever we have had to contact her with any problems or queries. From our experience with other Agents, Stephanie exceeds our expectations....
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Was this helpful? Yes
Jan 07,2013
Minithumbup
By:
Jan 07,2013
0 people found
this helpful
We have nothing but praise to give Walton Aston Mead. They phoned when they said they would, kept us up to date with what was happening and as it was the first time we have rented out a property, advised us on what to do. I will definately use the again....
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Was this helpful? Yes
Jan 05,2013
Minithumbup
By:
Jan 05,2013
0 people found
this helpful
The agent was professionql and friendly, was not pushy but felt warm and helpful and gave me time to think--and look. The paperwork was handled within the time limits agreed and all processed smoothly...
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Was this helpful? Yes
Dec 28,2012
Minithumbup
By:
Dec 28,2012
0 people found
this helpful
We had been let down by another agent in the Woking area with only 1 weeks notice until I was due to move into a property and start work in the area moving from the North of England. The Aston mead team helped us to find the perfect property within a couple of days and then went above and beyond to get us into the property with a week. I would defiantly recommend this agent to anyone looking for a property in the Surrey area!!...
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Was this helpful? Yes
Dec 22,2012
Minithumbup
STEPHANIE HAZLEY
By:
Dec 22,2012
0 people found
this helpful
The service we have received has been outstanding. Stephanie Hazley has been instrumental in doing all she can to smooth the process. She operates efficiently and is extremely professional. Communication throughout has been superb! I strongly recommend this company....
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Was this helpful? Yes
Dec 13,2012
Minithumbup
Lois Howard
By:
Dec 13,2012
0 people found
this helpful
when me and my partner first moved into our house it was in very poor shape, and i found myself emailing Lois quite a lot because every time something got fixed another thing went wrong, and she dealt with our issues so well and got back to us really quickly... so were very happy with aston mead....
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Was this helpful? Yes
Dec 13,2012
Minithumbup
Stephaneie Walkers
By:
Dec 13,2012
0 people found
this helpful
I have mostly spoke with Stephanie Hazley the most then the other but I\'ve found her to be lovely, understanding and quick on the ball to helping in situations when there has been a problem in the flat. I have used other estate agents in the past and round Aston mead to be the best. Polite, friendly and gets the job done. I would highly recommend them to anyone....
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Was this helpful? Yes
Dec 10,2012
Minithumbup
By:
Dec 10,2012
0 people found
this helpful
Bought my property from them in Walton. Very transparant in pros and cons of property and helped greatly by communicating with buyer during conveyance. Very good service, always available on the phone. Didn\'t feel like they were working for the buyer but towards a happy outcome for both parties. Also as we have our own financial advisor they did not push us to use their services as other estate agents have done making us feel pressured and they got a couple of solicitor qoutes for us, although ...
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Was this helpful? Yes
Nov 29,2012
Minithumbup
Elisa Young
By:
Nov 29,2012
0 people found
this helpful
I have used Aston Mead and Elisa Young for lettings on two properties that I own over several years. I initially used them along with a couple of other agents but judged Aston Meads performance to be far better than their local competitors. For that reason I have used them as sole agents for the last couple of years. In all my dealings with Aston Mead I have found them helpful, efficient and reliable. Elisa Young in particular has offered sound advice on several occasions. have no hesitation...
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Was this helpful? Yes
Nov 23,2012
Minithumbup
STEPHANIE HAZLEY
By:
Nov 23,2012
0 people found
this helpful
We have worked with Stephanie for the past two years and have been extremely pleased with her efforts any time we have had an issue which needed attention. She is efficient, professional, and personable. She has always been a delight with which to work and an advocate on our behalf. We have heard unfortunate stories from others about property managers from other companies. Aston Mead\'s Stephanie Hazley is an excellent property manager! We would highly recommend her to others....
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Was this helpful? Yes
Nov 22,2012
Minithumbup
STEPHANIE HAZLEY
By:
Nov 22,2012
0 people found
this helpful
Any dealings I have had with Aston Mead to date have been excellent. My main contact is Stephanie Hazley, who has always dealt with any problems in a very prompt, professional and friendly manner! I can strongly recommend using their services....
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Was this helpful? Yes
Nov 12,2012
Minithumbup
Lois Howard
Fiona Fay
By:
Nov 12,2012
1 people found
this helpful
I am a first time landlord and from the off was very impressed with Fiona the Lettings manager who secured me excellent tenants very quickly for the price she advised. now the tenants have moved in Lois has ironed out any teething problems very efficiently and kept me informed every step of the way...
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Was this helpful? Yes
Nov 10,2012
Minithumbup
Matthew Knight
By:
Nov 10,2012
0 people found
this helpful
I initially contacted thee agents based in the town centre based on who I perceived to be the most proactive. All were very polished at the valuation stage but of the three I chose Aston Mead because not only did they discuss a marketing strategy with me, but the depth of information and the quality of their property particulars including some very nice photography left me with a feeling that this was a company who cared about their clients property. Their valuation, although not the highest wa...
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Was this helpful? Yes
Nov 06,2012
Minithumbup
Sharon Aitken
By:
Nov 06,2012
0 people found
this helpful
I found that the service offered was professional and efficient. The property was sold at auction - a process that I was not familiar with. However, the advice I received enabled me to arrive at the best solution for this property. I consider that good communication is key to this process and I felt that Sharon was particular good at keeping us informed and in the loop.Her professional colleagues Clive and Adam played the major part in reaching a satisfactory completion. on the final sale. I wo...
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Was this helpful? Yes
Nov 05,2012
Minithumbup
By:
Nov 05,2012
0 people found
this helpful
I rang regarding problems with my fridge and heating. The engineer rang me with a day to arrange a mutual time to call round. When he came he carried out his work efficiently and completed everything. He made certain I was happy with the work he had done before he left. I was very please with the service and how prompt everything was dealt with....
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Was this helpful? Yes
Nov 04,2012
Minithumbup
Lois Howard
By:
Nov 04,2012
0 people found
this helpful
Lois always reacts as soon as possible on our e-mails/phones. And in a professional way. When there was a problem which needed to be repaired that day (leakage) see arranged that. When we became a tenant of this house (august), we found out that there was a list of things that needed to be repaired. Most of them are solved now (november). So reponse time for \'fixing\' varies; quick to slower and remainders seems to be nessecary. We don\'t know why some problems take more time to get fixed. ...
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Was this helpful? Yes
Oct 31,2012
Minithumbup
Kate Backshall
Karen
By:
Oct 31,2012
0 people found
this helpful
Thank you all at Aston Mead! You have been most helpful in finding a property for us as well as sorting out our early release. Thanks to Kate, Mike and Karen!...
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Was this helpful? Yes
Oct 30,2012
Minithumbup
Lois Howard
Roxanne Jordan
By:
Oct 30,2012
0 people found
this helpful
Aston Mead are the most professional and helpful estate agency I have ever had the pleasure of dealing with. I tried every estate agent in Woking to help me find a property and they were all unsucessful. This process took around 7 months. For some reason I hadnt even contacted Aston Mead but as soon as I did they helped me find the RIGHT place, not one they were trying to get rid of !! They are courteous, always call if something needs doing to the flat. If there has ever been an issue it g...
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Was this helpful? Yes
Oct 26,2012
Minithumbup
Lois Howard
By:
Oct 26,2012
0 people found
this helpful
Lois is efficient, reliable, supportive, a treasure to any team and a pleasure to deal with under any circumstances. I know that any request would be no trouble at all and as an overseas home owner we are relieved to have her deal with our rental....
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Was this helpful? Yes
Oct 22,2012
Minithumbup
Richard Tuffin
Lindsay Niederer
By:
Oct 22,2012
0 people found
this helpful
Aston Mead acted and performed in a highly professional and industrious manner throughout the process. They provided regular updates; constant encouragement, assistance and support; and considered advice. As always the proof of the pudding: they delivered 11 viewings and 3 serious offers within 8 weeks of the property going on market - and its sale was concluded within 4 months at what I believe to be a realistic and reasonable price. All in all a job well done - and nice people to do business...
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Was this helpful? Yes
Sep 20,2012
Minithumbup
James
By:
Sep 20,2012
0 people found
this helpful
James Day was particularly helpful in our purchase of flat in Sunningdale. He was always available when we needed him and his professional and courteous manner made a stressful situation much easier to deal with. We would highly recommend Aston Mead as a company to deal with and in particular James Day....
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Was this helpful? Yes
Sep 07,2012
Minithumbup
Fiona Marla
By:
Sep 07,2012
0 people found
this helpful
Agent marketed and let unfurnished property after showing to numerous potential tenants. Organised electricity and gas safety certificates, energy performance certificate, inventory and condition survey and carpet cleaning on our behalf. Drew up tenancy agreement and manges the property. All undertaken efficiently; the letting process took about two months from placing on the market to tenant moving in. All staff with whom we dealt were friendly and efficient. The rental achieved was slightly h...
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Was this helpful? Yes
Aug 09,2012
Minithumbup
By:
Aug 09,2012
0 people found
this helpful
Ive just moved into a house we rented through Aston Mead and am taking the very unusual (for me) step of writing an online review as the standard of service we received throughout was of such a high standard. Efficient and professional throughout. The administration and reference process was dealt with very professionally and efficiently, I contacted Holly on numerous occasions with various questions and queries and she was always very prompt, friendly and efficient in replying, and would alw...
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Was this helpful? Yes
Aug 07,2012
Minithumbup
By:
Aug 07,2012
1 people found
this helpful
The agent Identified the property and negotiated a the purchase, from start to finish....
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Was this helpful? Yes
Aug 06,2012
Minithumbup
Adam Hesse
Richard Watkins
By:
Aug 06,2012
0 people found
this helpful
Excellent communication and negotiation skills, first class all round service....
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Was this helpful? Yes
Aug 04,2012
Minithumbup
By:
Aug 04,2012
0 people found
this helpful
The sales person negotiated special lease terms with the agent and managed the process of enquiry to occupation within two weeks. The support staff have dealt with requests for repairs/maintenance immediately with specialists arriving to help on the same day...brilliant...
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Was this helpful? Yes
Aug 02,2012
Minithumbup
Elliott Lester
By:
Aug 02,2012
0 people found
this helpful
I found Aston Mead to be very customer focused and reassuring that all options were considered to maximise the best value from the property I was selling on my aunts behalf. Despite the first buyer pulling out at the last minute Elliott Lester pulled out all the stops to find an alternative buyer, which he achieved within a week and at a higher offer. I would high recommend Aston Mead to any potential buyer or seller in the area....
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Aug 01,2012
Minithumbup
Richard Watkins
By:
Aug 01,2012
0 people found
this helpful
I bought the aforementioned property via Richard Watkins in 2011. His service was exemplary, not only keeping me up to date but approaching the sale with enthusiasm and honesty. I can recommend Aston Mead for both purchasing and selling of property....
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Jul 31,2012
Minithumbup
By:
Jul 31,2012
0 people found
this helpful
They worked diligently and professionally, keeping in regular contact with both parties, which led to a excellent result for all concerned....
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Jul 29,2012
Minithumbup
By:
Jul 29,2012
0 people found
this helpful
Aston Mead provide excellent and regular communiction. They maintain a close eye on my property and keep me informed of potential and immediate concerns. At the end of a recent unsatisfactory tenancy, the Aston mead member of staff asigned to my porperty kept me informed of all stages of the termination, deposit recovery and offered advise if requested. Aston Mead found a new tenant for my property and to date there have been no concerns....
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Jul 24,2012
Minithumbup
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Jul 24,2012
0 people found
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Excellent rental agent. I have used them for 5 years and just renewed new tenants with them. All staff I deal with are thorough and efficient. As a Landlord this gives me peace of mind. Recommend using them to Let your property....
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Jul 24,2012
Minithumbup
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Jul 24,2012
0 people found
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This agent has been managing our property for nearly nine years and, in general, we have had a very good relationship with them. We live 7,000 miles away from Walton-on-Thames and so have to rely on the agent to manage the property in our absence. They have done this to our satisfaction and also the tenants\' satisfaction and to prove it, we have only had one set of tenants throughout the nine year period. Of course, some personnel are better than others, but we want to say that the two people, ...
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Jul 23,2012
Minithumbup
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Jul 23,2012
0 people found
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After my tenants served their notice, I put my property on the market with serveral agents in the local area, however after endless viewings and many phone calls about the marketing, I still found myself with a void period. In a last attempt to find a tenant I called Aston Mead Walton office to see if they could help. They came round that next morning, took prictures to put on all the websites and had 4 viewings booked for the next day. My property was let within 24 hours and the new tenants mov...
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Jul 23,2012
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James
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Jul 23,2012
0 people found
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James was incredibly professional at every stage - from his initial visit to completion. I felt he understood why I had loved the house in the first place and would be exactly the right person to represent my house in the market. He kept me updated at every stage- even when there was nothing to report he would still ring me to let me know - so at no stage was I left wondering what was happening. As the sale progressed and if I needed to check some detail with him he was quick to reply and to ...
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Jul 23,2012
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Elisa Young
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Jul 23,2012
0 people found
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I have been renting out my property since 2006 and during that time Aston Mead have exclusively been responsible for finding tenants for me. I have always found them, and in particular, Elisa young, to be extremely efficient and I am delighted with their service. I have always had excellent tenants due to their diligence in ensuring that tenants/landlords and properties are expertly matched.. I would recommend them highly....
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Jul 22,2012
Minithumbup
STEPHANIE HAZLEY
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Jul 22,2012
0 people found
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Stephanie is always available when I need her and is always extremely helpful when I have any problems, they are seen to at once! When anything goes wrong ( like the Central Heating) it is dealt with as fast as possible. My new oven was fitted within days when the old one stopped working. Stephanie cares about her tenants....
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Jul 22,2012
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Elisa Young
Chris Bailey
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Jul 22,2012
0 people found
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Aston Mead re-let this property for us within 24 hours, at an increased rent and exactly as per their market appraisal. The entire transaction was trouble-free, being well administered and professional throughout. We recommend them highly....
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Jul 19,2012
Minithumbup
Kate Backshall
Clare Bellman
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Jul 19,2012
0 people found
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As a local landlord, and after trying and using several letting agents in the Woking area over a numbers of years, I decided to give Aston Mead, who had recently opened a lettings premises in the Woking area, the chance to handle the letting of one of my several properties. I have to say that it was one of the best decisions I have made in my lettings business as a landlord. There has never been a situation when they have failed to respond to a querie, or to resolve the occasional problem that ...
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Jul 19,2012
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Elisa Young
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Jul 19,2012
0 people found
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Aston Mead and Elisa Young manage 25 properties for me and handle all aspects of management and tenant issue to a high standard. We have worked together for 10 years and I can highly recommend them RM...
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Jul 19,2012
Minithumbup
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Jul 19,2012
0 people found
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As a property developer/landlord I have used Aston Mead from their conception as my sole letting agent. They are most professional with delightful helpful staff who will Always go that extra mile to make things happen and keep me fully informed at all times. WELL DONE TO YOU ALL, KEEP UP THE GOOD WORK. Top Marks 10 out of 10...
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Jul 16,2012
Minithumbup
Mike Hynes
Lois Howard
By:
Jul 16,2012
0 people found
this helpful
From the initial viewing of the property at short notice with Mike to the details around the tenancy and the finalising of the terms and now into the Property management aspect of the dealings with Aston Mead, they have been true professionals and very helpful and accomodating. We have been pleased with the service and the timely responses from our property manager. Unforeseen issues have meant more contact than expected and our contact has always been on hand to help and drive things throug...
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Jul 12,2012
Minithumbup
Roxanne Jordan
By:
Jul 12,2012
0 people found
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Having spoken to Roxanne on several occasions, she is by far the best property manager I have ever dealt with. She is responsive, professional and friendly. If I have a problem I know I can call and speak to her to get my issues resolved quickly without having to chase or worry that nothing will get done like I\'ve had to in the past with other agents....
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Jul 11,2012
Minithumbup
Roxanne Jordan
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Jul 11,2012
0 people found
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Roxanne is extremley professional and does a great job keep me informed and always responds quickly to any questions i might have, i have my property checked approx every 5 months and i receive a report on the condition...
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Jul 11,2012
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Lois Howard
By:
Jul 11,2012
0 people found
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We find Lois is very promt and efficient in dealings with any issues we have at our property and so far has been a pleasure having her as our agent....
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Jul 10,2012
Minithumbup
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Jul 10,2012
0 people found
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I am currently using Aston Mead in Weybridge to rent my property and so far, I\'m very impressed with their enthusiasm, motivation and professionalism. I chose AM on a personal recommendation from a friend who had rented a property last year and this was good advice. I have been surprised by some of the set-up costs like cleaning BUT this is my 1st time as a landlord so I dont have a personal reference point. I have had some question along the way but AM staff have been consistently on the b...
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Jul 08,2012
Minithumbup
STEPHANIE HAZLEY
Sarah unknown
By:
Jul 08,2012
0 people found
this helpful
I\'ve lived at Bentley Place for over two years. I have found Aston Mead to be excellent in dealing with me and resolving issues as quickly and efficiently as possible. I\'ve had terrible trouble with my boiler and although it took a while to sort out, it certainly wasn\'t at fault of Aston Mead. Stephanie offers a first class service and is a great asset to Aston Mead....
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Jul 05,2012
Minithumbdown
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Jul 05,2012
5 people found
this helpful
Very disappointed. When the property was coming to the end of tenancy Aston Mead obviously need to show potential tenants around the property. We requested this was never to happen unless myself or my house mate was at the property to let them in. This was acknowledged by Aston mead. Unfortunately on several occasions when contacted asking if we were available for a viewing and we were not, Aston Mead let themselves into the property without consent! Even the landlord approved that no one can vi...
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Jul 05,2012
Minithumbup
STEPHANIE HAZLEY
By:
Jul 05,2012
0 people found
this helpful
All problems sorted out promptly during my 3 year tenancy....
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Jul 04,2012
Minithumbup
STEPHANIE HAZLEY
By:
Jul 04,2012
0 people found
this helpful
Whenever there is a fault in the house which is the responsibility of the Landlord to fix , Stephanie Hazley is always both pleasant, helpful and very prompt in initiating speedy remedial action. It\'s a pleasure to do business with her....
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Jul 04,2012
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sarah ?pearce
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Jul 04,2012
0 people found
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I would highly recommend this agent as despite numerous problems with my move in they dealt with it in a professional and efficient way. I also have had a few heating issues in the winter and was shocked to hear my property manager who covered my area had gone on holiday but Sarah Peace who i understand is the head of property management stepped up to the plate to provide an excellent service which she saw through to completion. I also found the accounts department to be refreshingly helpf...
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Jul 04,2012
Minithumbup
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Jul 04,2012
0 people found
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Excellent, personal customer service. Aston Mead make you feel like you are important to them, rather than just another number or statistic, with a genuine interest in your circumstances....
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Jul 04,2012
Minithumbup
Fiona Fay
Roxanne Jordan
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Jul 04,2012
0 people found
this helpful
As an overseas landlord, I was looking for an agency that would understand the importance of service and communication. Fiona Fay quickly understood my requirements and with in a few days I had several potential tenants and details of each visit sent through. needless to say with in a week a new and suitable tenant was secured. The hand over to the lettings department was smooth, with staff being quick to introduce themselves. Roxanne Jordan, conducted an inventory survey of the property, which...
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Jul 04,2012
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Lois Howard
By:
Jul 04,2012
1 people found
this helpful
Lois has been a great pleasure to work with. The property that we were renting though it met all our specification and was in a good location, like many other older rented properties it came with some teething problems. Irregardless if it was a minor or major problem, Lois was always quick to respond and the problem is always fixed almost right away, literally! I remember once I highlighted an issue in the morning, went out for my groceries, and I had to turn back straight away, because the work...
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Jul 04,2012
Minithumbup
Lois Howard
By:
Jul 04,2012
1 people found
this helpful
Really good agent...the support was particulary responsive with regular updates when difficulties arose. In particular a sensible unemotive approach was maintained by Lois of the support staff to keep things ticking along whilst dealing with tenants in a fair but firm manner. As an \'accidental landlord\' ie not in it as a planned business this level of support gave me peace of mind that my property wasn\'t just another money making unit and that they understood that the property mattered to me...
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Jul 04,2012
Minithumbup
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Jul 04,2012
0 people found
this helpful
Very helpful in locating short let rental property while we neeed to move out of our home temporarily. Came up with alternatives very quickly when original rental fell through and could not have been more helpful in the process....
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Jul 04,2012
Minithumbup
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Jul 04,2012
0 people found
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I have had excellent dealings with this particular branch of Aston Mead. In 5 years of letting this particular up-market property in Virginia Water, I had not come across them, but they pro-actively marketed themselves to me. Fiona Fay the Lettings Manager, has been excellent and really professional. She\'s delightful to deal with an, as a coach, i really value high quality interpersonal communications. They found us a very high quality tenant (MD / CEO of a major Footsie 100 company!) and ha...
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Jul 04,2012
Minithumbup
Lois Howard
By:
Jul 04,2012
0 people found
this helpful
I cannot thank Lois enough for the way she has handled a very stressful and unpleasant period of time since finding my tenants were less than desirable, and the day they eventually moved out. Her tact, patience and professionalism gave me the support I needed to keep my spirits up while we went through the process of applying to the court for a possession order. She has acted with speed and efficiency throughout and is continuing to do so now the property has been vacated so that it can be re...
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Jul 03,2012
Minithumbup
James
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Jul 03,2012
0 people found
this helpful
I found James to be most helpful, polite and efficient when he showed me around several houses. He seemed extremely knowledgeable of the area and my requirements and i would definitely recommend him and Aston Mead on that basis!...
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Jun 20,2012
Minithumbup
sarah ?pearce
abby taylor
By:
Jun 20,2012
2 people found
this helpful
All the staff whom I had contact with in my years of dealing with AM were very helpful. I am sure there were more than two staff who were very helpful and good manner. The named two above had worked very hard for my letting and showed good understanding to aliviate my concerns in this particular letting....
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Jun 19,2012
Minithumbup
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Jun 19,2012
2 people found
this helpful
Communication was excellent from start to finish, staff extremely friendly, polite, helpful & knowledgeable. They gave me the options for both selling and/or letting and advised of the potential for each option in the current economic climate. No hard sales or pushy members of staff. I would highly recommend & use again. Keep up the good work WEYBRIDGE....
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Feb 20,2012
Minithumbdown
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Feb 20,2012
6 people found
this helpful
Where's the zero star option? All the negative comments here are roundly seconded. I've has the misfortune to rent through Aston Mead twice. After the experiences the first time I said never again. However, against my better judgement and due to lack of time and lack of property choice a few years later, I had no choice but to use them again. I am another person who also had problems and complications using their 3rd party referencing agency. I also was subject to the pointless, unnecessar...
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Jan 10,2012
Minithumbdown
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Jan 10,2012
10 people found
this helpful
Uninterested telephone manner. This place is a 'computer says no' place where you are unlikely to see any common sense being applied. They were very unhelpful when attempting to get a release of deposit and didn't seem to care one jot. They may have been applying the letter of the law, but, strangely, were unable to remember phonecalls and did nothing to help out when the landlord hadn't sent a response (which they apparently had done...the case of the conveniently 'lost' email). Thankfully ...
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Nov 11,2011
Minithumbup
By:
Nov 11,2011
2 people found
this helpful
I'm very surprised to see the negative reviews of Aston Mead below as my experience of using them has been excellent - so much so that I have now used them for the third time to sell my property. I have used them to sell before and also rented a property through them a couple of years back. I have always found their staff to be polite, diligent and friendly, and on more than one occasion have staff gone the 'extra mile' for me. It seems to me that the agent is very forward thinking and I...
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Oct 26,2011
Minithumbdown
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Oct 26,2011
1 people found
this helpful
This is the SECOND occasion when a male member of staff "James" has called us from 01932 260589, Aston Mead Walton-on-Thames, pretending to be from "RELOCATION SOLUTIONS" and making appointments to view our properties currently on the market for rental. "James" asks for an exact address, presumably to tout our properties, but has no intention of turning up and wasting our precious staff time. This tactic suggests they must be desperate for properties and that the...
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Oct 14,2011
Minithumbdown
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Oct 14,2011
5 people found
this helpful
This agency are dire - they are highly unprofessional and seek, when dealing with tenants, only to extract as much money as possible for as little effort and service. - When beginning my tenancy, there were complications dealing with their 3rd party referencing agency, which I had to resolve myself, with no assistance on their part whatsoever, despite having asked for it (and despite them being more than happy to take the fee). - After 1 year in the property, shortly after renewal, Aston ...
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What agent could do to change your mind?
Act in a courteous, professional manner, instead of harassing tenants and providing no service whatsoever.
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Jun 06,2011
Minithumbdown
By:
Jun 06,2011
2 people found
this helpful
This agency is a joke. I viewed two properties with two different offices, and both sales staff were appalling. The first, from the Weybridge office, didn't have a clue about the property and remained virtually silent throughout the viewing. The second, from the Woking office, turned very confrontational when problems with the property were pointed out - as if it were his private residence in question. He also became very patronising when trying to show me how I could fit a wardrobe in an alcove...
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Oct 23,2010
Minithumbdown
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Oct 23,2010
4 people found
this helpful
This branch is a joke. We had no hot water, no flushing toilets and one working tap in the whole house. They did nothing, nothing at all, sorry nothing we can do was all we got. Thankfully our landlord arrived back in the contry and got more done in 2 days than in the 4 day the agents had, I would not use these people to buy /rent/ use as an agent for a property at all, useless in every way and level....
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Apr 25,2010
Minithumbdown
By:
Apr 25,2010
1 people found
this helpful
We tried to buy a house that was being sold by Aston Mead and the level of communication was appalling. I had to constantly ring for updates, was given assurances and deadlines and never heard back - it was entirely one way. After not getting a clear response for 5 weeks, we found the house has sold, and we were never informed. Terrible customer service....
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Nov 27,2009
Minithumbdown
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Nov 27,2009
3 people found
this helpful
Very slow response, bad communication! Only interested in your money. Bad customer service...
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