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    sarah ?pearce
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    abby taylor
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    Lois Howard
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    STEPHANIE HAZLEY
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    Sarah unknown
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    Richard Watkins
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    Adam Hesse
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    Roxanne Jordan
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    Mike Hynes
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    Elisa Young
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    Chris Bailey
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    Clare Bellman
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We are an independently owned estate agent, managed by our founding partners, with unrivalled insight and knowledge of the property market in Walton on Thames, Weybridge and Woking.
 
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Properties for sale
Properties for rent
Feb 24,2016
Minithumbdown
By:
Feb 24,2016
0 people found
this helpful
I have a property that is being rented and fully managed by Aston Mead. But at the moment I have been without a property manager for the last 3 months. There has been no communication from them, unless I chase them up for something. And I have been charged way more for a product than I was originally quoted. Sales team might be great but the management team always seem to fall short....
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What agent could do to change your mind?
They are average compared to the competitors.
Comment on agent fees
They are average compared to the competitors.
Was this helpful? Yes
Nov 03,2015
Minithumbdown
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Nov 03,2015
2 people found
this helpful
I viewed and rented a property through Aston Mead so they held my deposit. The landlord approved the full deposit release. Firstly they tried to deduct a renewal fee from my deposit. This matter took 3 days to process and the branch advised me that the money had been requested for release from their Account Department. I chased the next day twice and another member of staff called Jenny said she would phone Accounts and advise. She did not have the courtesy to phone me on Friday or Monday th...
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Was this helpful? Yes
Jul 28,2015
Minithumbdown
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Jul 28,2015
1 people found
this helpful
Aston Mead seem to be very disorganised and with clear lack of leadership. There is lack of communication between two offices Chertsey-Weybridge with each site telling you something different. We had to chase for keys, check in and out appt. etc. as no one would't come back to us and empty promises were given that someone will... We were very unhappy with Clare Bellman who treated us with lack of respect. Her rude attitiude and behaviour towards us was absolutely awful. No apologies from her! Co...
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Jun 02,2015
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Jun 02,2015
0 people found
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Treated aggressively by renewals person. Who appeared to want to cause maximum trouble between us and the landlord at renewals time....
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What agent could do to change your mind?
This experience has been so bad that I would not use the estate agents again.
Was this helpful? Yes
Mar 08,2015
Minithumbup
By:
Mar 08,2015
2 people found
this helpful
Charlie Johnson found me tenant in 3 weeks. They work hard to find tenants. He is polite, patient and smart. Will definitely use again.Very good....
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Comment on agent fees
FAIR
Was this helpful? Yes
Feb 15,2015
Minithumbdown
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Feb 15,2015
2 people found
this helpful
Like a previous reviewer said, I'm also not sure where to begin with Aston Mead! I am a tenant with whom the property I was renting was being let by Rochills Estate Agents who were always courteous, lovely and professional. In comparison Aston Mead were shocking! They literally elbowed their way into allowing the landlord to advertise with them by telling him they had a tenant who wanted to rent the property for 3 years without anyone even viewing it! They then arranged to come round and phot...
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What agent could do to change your mind?
They could change their entire attitude and practices, learn to respect customers privacy and requests and adhere to the law!
Was this helpful? Yes
By: Mandy
Feb 24, 2015
View all comments (2)
No YOU didn't deal with is matter at all did you Mr Hesse, nor did any of the other directors I emailed. I'm not at all surprised the landlord is happy with your service, it wasn't his home you invaded illegally was it?!....
Jan 29,2015
Minithumbup
By:
Jan 29,2015
1 people found
this helpful
Aston Mead have been an absolute pleasure to deal with, very professional and showed huge local knowledge from the very start, after only 3 days of marketing they found a corporate let for my property. I cannot recommend Charlie Johnson, Jack Merchant and Rebecca Percival highly enough. A class act....
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Was this helpful? Yes
Jan 28,2015
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Jan 28,2015
1 people found
this helpful
Aston Mead - What do I begin ? Ok they have a flash office with flash staff - However the tricks they play are unbelievable . Furthermore their administration is handled from a bucket shop in Chertsey. Who send in contractors and charge the landlords for their mistakes . The procedures are horrendous and there are always hidden extras. We were constantly chasing them with no response. We made countless phone calls and we have still have no response to our complaints and are still in the dark...
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What agent could do to change your mind?
Not to lie Not to make up potential tenants To have responded to my complaints To declare the hidden extras
Comment on agent fees
cheap but cost me a lot more in lost business and lost time -
Was this helpful? Yes
By: Kevin Peel
Jan 29, 2015
View all comments (1)
We are sorry to read your feedback however on checking our database we have been unable to locate any properties listed under your name therefore we would be very grateful if you could contact Kevin Peel, Sales & Lettings Director, on 01932 901115 to discuss this in further detail.....
Jan 05,2015
Minithumbup
By:
Jan 05,2015
0 people found
this helpful
Luke,Rob and Jess were an absolute pleasure to work with in selling our property. They all went over and above what my expectations were from them and were by far the best agents to use. a I would recommend this branch to anyone looking to sell in this area. Again great work and pleasure to work with....
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Was this helpful? Yes
Oct 28,2014
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Oct 28,2014
0 people found
this helpful
I was really pleased with all of the help and support that I received from the team at Aston Mead on purchasing my house and Jessica in particular. She really did go the extra mile, keeping me informed from my offer, right the purchase process until completion. When we ran into issues which seemed to be slowing everything down, Jess quickly identified where the problems lay and I was able to ensure that they were dealt with. Once the purchase had been completed she popped around to make sure eve...
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Was this helpful? Yes
Oct 22,2014
Minithumbup
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Oct 22,2014
0 people found
this helpful
All members of the team - Robert, Jessica and Luke were hard working and professional at all times, and were also extremely nice to deal with. Our sale went through smoothly and quickly and we were kept informed of progress and had a very satisfactory sale....
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Comment on agent fees
We felt the 1 per cent fee was fine.
Was this helpful? Yes
Oct 17,2014
Minithumbup
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Oct 17,2014
0 people found
this helpful
The sales team at Epsom were always friendly but professional and ready to help with any query. Luke kept me informed of progress and resolved any queries/issues that arose - even after I had moved in....
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Was this helpful? Yes
Oct 09,2014
Minithumbup
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Oct 09,2014
0 people found
this helpful
Thank you to luke for working so hard, chasing buyers and solicitors for us and always keeping us up to date with the situation Lizzie && Sam Patel...
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Was this helpful? Yes
Aug 22,2014
Minithumbdown
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Aug 22,2014
7 people found
this helpful
Unreliable, untrustworthy, cunning and incompetent letting agent (Epsom branch) who tried to rip off the tenant and the landlord. By the name of administration charge they deceptively collected money from the tenant as checkout fee, drafting the tenancy agreement etc. Despite the landlord clearly indicating verbally and in writing and agreeing that he will be supplying the tenancy agreement and will be carrying out the checkin and checkout using his own inventory clerks. This was tenant intro...
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Comment on agent fees
Not worth paying any penny as they tried to deceive the tenant and their behaviour was unprofessional.
Was this helpful? Yes
Aug 20,2014
Minithumbdown
By:
Aug 20,2014
4 people found
this helpful
Telephoned Sarah at 15.45 to confirm a viewing later that day at 18.00 before leaving London early to be there on time. All was fine apparently. Bought train ticket to Weybridge. On the train one hour before viewing an email is received from Michael telling me to ignore an early call from Sarah about having to cancel - I had not received such a call - everything was now fine. Ten minutes later another email was received saying they had no keys and it was definitely off this time. All this d...
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Was this helpful? Yes
May 29,2014
Minithumbup
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May 29,2014
1 people found
this helpful
I have sold many properties, never have I come across such a well organized motivated team. They sold the property within a few days and when the initial buyer fell bythe wayside another was conjured up the next day, now that's what I call service! Superb! :-)...
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Was this helpful? Yes
Dec 17,2013
Minithumbup
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Dec 17,2013
4 people found
this helpful
When I was looking for a property to rent they were very quick to show me the property , the check in was ok. I contacted them to put my notice and then everything become a completely disaster. They sent me a letter by email with the checkout day as a Sunday 8th December. On Friday 6th I called them to know who will be doing the checkout. Sarah King from Weybridge asked me to contact the landlady . On Saturday the landlady asked me to contact Aston Mead and there I was neglected with a key ...
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Was this helpful? Yes
Nov 19,2013
Minithumbdown
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Nov 19,2013
2 people found
this helpful
I first saw the property on the internet. At first i was not aware that it was advertised by two agents. I contacted Aston Mead but the answering machine had somebody\'s private conversation instead of the ogm. I left a message in any case but nobody rang back. So i looked again at the internet and found another ad for the same house ( at a different and correct price) by john d wood. I phoned and made an appointment to view for later in the week. A few days later Aston Mead rang back and a...
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What agent could do to change your mind?
Nothing . This agent sums up everything thatis bad about agents. I would not use them if they were the only agent in the world.
Was this helpful? Yes
By: Ali
Nov 20, 2013
View all comments (1)
We are sorry to read your feedback and would be very grateful if you could contact Charles Hesse, Director, on 01932 901108 to discuss this in further detail.....
Oct 11,2013
Minithumbup
By:
Oct 11,2013
0 people found
this helpful
Agent did an excellent job in finding a rental which matched our brief at relatively short notice, she arrived on time for arranged meetings and was very helpful in her dealings with us....
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Was this helpful? Yes
Aug 07,2013
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Aug 07,2013
0 people found
this helpful
I have now been dealing with Aston Mead for six years, my first point of call has always been Elisa Young who I have found to be very helpful and proffesional in finding tennants and looking for property to purchase for rental. I would have no hesitation in recommending Aston Mead to friends, I know of one who has rented a property in Weybridge with AM. I shall continue to use Aston Mead and hope the service remains at this level as confidence and quality is very important to a landlord. I ...
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Was this helpful? Yes
Jul 11,2013
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Jul 11,2013
0 people found
this helpful
Aston Mead have been our rental agent for 5.5 years and they have just sold of our house. The service we have received from them has been beyond the management fee required! Lois, what a pleasure to have you in charge of our property. I can rely on Lois for anything I needed and her response was immediate, nothing was ever too much to ask of her, thank you! Katie, thank you, for calling me 5.5 years ago and offering your services, we have never looked back on choosing Aston Mead. Thank you ...
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Was this helpful? Yes
May 04,2013
Minithumbup
By:
May 04,2013
0 people found
this helpful
Aston Mead offered a level of service over and above all the other estate agents we contacted. Claire Puttock had an excellent knowledge of the local area and each property we viewed. She was regularly in contact with us and had many options available for us even suggesting alternatives we had not considered before. The aftersales service is also excellent with references and paperwork (Stephanie Walker) going through very smoothly and the property management team (Stephanie Hazley) are qu...
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Was this helpful? Yes
Apr 22,2013
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Apr 22,2013
0 people found
this helpful
Very prompt at all times on all matters Proactive communication Professional in all dealings Open and honest Capably balanced needs of tenant and landlord...
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Was this helpful? Yes
Apr 22,2013
Minithumbup
By:
Apr 22,2013
1 people found
this helpful
From the start Kate was very professional. Katie send all the paperwork and because there was some hiccups regarding our current visas. Katie and Kate help us to secure the property. This is our 4th property to rent and Aston Mead are the best by far. We even bought Kate some flowers to say thank you for all her help. Well done Aston Mead!...
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Was this helpful? Yes
Apr 16,2013
Minithumbup
By:
Apr 16,2013
0 people found
this helpful
I have been renting properties for over 25 years - this is my 40th house move so I know a good experience when I have one! Claire and Stephanie have been my main contacts and they have always been professional, friendly and very supportive but i also appreciate they are part of a much larger team and everyone I have been in contact with has played their part well. Moving house as you can guess from the above is not a problem for me and neither do I find it stressful however this time it was d...
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Was this helpful? Yes
Apr 11,2013
Minithumbup
By:
Apr 11,2013
0 people found
this helpful
Aston Mead handled my peculiar circumstances very professionally. I had rented a property at Sunning-dale after I came from India and was to be in the UK for just a year. They were superb in ensuring that everything went smoothly. they have also ensured that the deposit is duly returned to me in time. Will surely be gong back to them in my next stay too!...
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Was this helpful? Yes
Feb 20,2013
Minithumbup
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Feb 20,2013
0 people found
this helpful
We was previously with Hodders and had over 65 viewings with no negative and dropping our price we didn\'t know why our property was not selling. We decided to use Aston Mead due to dealing with them in the past and they sold our property withing 2 weeks....
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Was this helpful? Yes
Feb 19,2013
Minithumbup
By:
Feb 19,2013
1 people found
this helpful
The professional, expedient and warmth with which we have received services from Aston Mead\'s Team in Weybridge has been flawless. Given our travel and work in more than 4 countries and more than 5 cities in the UK and dealing with Estate Agents internationally, Aston Mead has been a breath of fresh air. My family and I recommend them to everyone we know and we look forward to having more business with Aston Mead. In these tough market landscape it is extremely refreshing to deal a professional...
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Was this helpful? Yes
Feb 14,2013
Minithumbup
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Feb 14,2013
0 people found
this helpful
After receiving a horrendous service from another agent, when my tenants gave notice I took my business to Aston Mead in Woking. From day one the service I have received from Aston Mead has surpassed my expectations, throughout the marketing Kate kept me fully updated and managed to let my property within a week despite the condition of the tenanted property being far from presentable! There was then a very short turn around between my previous tenants moving out and Aston Meads tenants moving i...
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Was this helpful? Yes
Feb 14,2013
Minithumbup
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Feb 14,2013
0 people found
this helpful
We are impressed with the prompt response we always receive from Stephanie Hazely, whenever we have had to contact her with any problems or queries. From our experience with other Agents, Stephanie exceeds our expectations....
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Was this helpful? Yes



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Firm rankings



Ascot
Broomhall Chambers, London Road, Ascot SL5 0DJ
(1)
Chertsey
4-10 Guildford Road, Chertsey KT16 9HH
(1)
Epsom
Waterloo House, 1A Waterloo Road,, Epsom KT19 8AY
(6)
show all branches (10)
Office 1
1 Windsor Street, Chertsey KT16 8AY
(1)
Office 1
10 Chertsey Road, Woking GU21 5AB
(9)
Office 2
66 High Street, Walton On Thames KT12 1BU
(13)
Office 3
28-30 High Street, Weybridge KT13 8AB
(32)
Office 4
Academy House 403 London Road, Camberley GU15 3HL
(2)
Office 5
2830 High Street, Weybridge KT13 8AB
(7)
Office 6
69 Commercial Way, Woking GU21 6HN
(12)

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