Ashton Burkinshaw
1.9/5, 58 reviews
21% recommended
47% lettings valuation accuracy
55% lettings fee satisfaction



Property Features

No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 47% 55% £575 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 8 7 27 0 0 0 0 1 11
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Beware...”

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Feb 14,2024
Minithumbdown
By: 'KirstenSteve'
Feb 14,2024
0 people found
this helpful
Misled by unprofessional staff who verbally offered a path that wasn't actually available and this cost me over £500. Email not replied to in 2 weeks. Complaints procedure is being pursued currently....
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“Great experience from Ashton Burkinshaw.Super......”

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Nov 02,2023
Minithumbup
Jason
By: 'Uche Ogbonna'
Nov 02,2023
0 people found
this helpful
Great experience from Ashton Burkinshaw.Super professional. Jason is the best...
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“Worse than terrible Ashton Burkinshaw (owne......”

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Aug 18,2023
Minithumbdown
By: 'John'
Aug 18,2023
0 people found
this helpful
Worse than terrible Ashton Burkinshaw (owned by Countrywide) managed my property in Maidstone through their fully managed scheme, from the outset the tenant was unhappy with them, and I can understand why. The agent did a property inspection at the beginning of January 2020, and didnt ...
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“AB delivers…consistently...”

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Jul 06,2023
Minithumbup
By: 'Julian'
Jul 06,2023
0 people found
this helpful
I have been a landlord client of AB’s for over three years. Overall service standards are very good from the local and regional offices. Additionally, attention to all the details is an imperative for a lettings management service, and AB consistently delivers on this. ...
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“A poor experience...”

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Mar 26,2023
Minithumbdown
By: 'Find another agent'
Mar 26,2023
1 people found
this helpful
Communication poor to start and shocking at the end, many emails and calls unanswered. Called for different phones to see if that made a difference, it didnt, and left messages that were never returned. Commitment to maintenance prior to moving in never completed. The timescales ...
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“We like to Thank you for your advice and for ......”

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Jan 24,2023
Minithumbup
By: 'Karel Libal'
Jan 24,2023
0 people found
this helpful
We like to Thank you for your advice and for your patience and time you spend give with us to help us with all enquiries we need. You are the best and friendliest people we spokes. Thank you Thank you Thank you for your help. ...
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“My experiences have been five star from start......”

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Jan 09,2023
Minithumbup
Charlotte
By: 'Barry Rowland'
Jan 09,2023
0 people found
this helpful
My experiences have been five star from start and through my continuing lease. Charlotte is on top of her game and beyond responsive. I would recommend to anyone should the chance arrive. Barry...
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“Worst company...”

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Jul 23,2022
Minithumbdown
By: 'bijeshvs5365'
Jul 23,2022
1 people found
this helpful
Be careful with them . Worst service ever and they never give you house will cancel in last minute without any reason . They want to steal money from you . Will ask for holding deposit and don’t give you back . Reject your application in last minute ...
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“First class service...”

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Dec 10,2021
Minithumbup
By: 'Anthony'
Dec 10,2021
0 people found
this helpful
I Have had a business relationship with Tonbridge Branch for well over a decade now and as a Landlord I have always found them to give a first class service, nothing is ever too much trouble....
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“All thanks to Wendy!...”

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Oct 24,2021
Minithumbup
Wendy
By: 'SG'
Oct 24,2021
0 people found
this helpful
The wadhurst branch have been a complete delight to work with. Wendy in particular has been such a professional person to deal with. Each stage and process has been carried out with efficiency and compassion. The rental market currently makes life pretty difficult for a ...
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“Highly recommend the team at Wadhurst....”

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Apr 27,2021
Minithumbup
Wendy
By: 'Sophie'
Apr 27,2021
0 people found
this helpful
Wendy and the team at Wadhurst have been great. I was time pressured to find somewhere for myself and my daughter. They were all reassuring and charming. Thank you. Sophie....
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“Avoid....”

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Mar 06,2021
Minithumbdown
By: 'Rm1664'
Mar 06,2021
2 people found
this helpful
I'm only giving one star because there is no option for zero. We rented a property from Ashton Burkinshaw a few years ago, it was an extremely unpleasant experience. The property was old and tired, borderline unrentable and not updated for many years. The rent ...
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“I have now let three flats through Kelly and ......”

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Feb 10,2021
Minithumbup
Kelly
By: 'Mike Prime'
Feb 10,2021
0 people found
this helpful
I have now let three flats through Kelly and here team in Crowborough and would thoroughly recommend them as a landlord. It was very well organised for the tenants too during these social distanced times....
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“Dishonest, unprofessional, unpleasant. Avoid!...”

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Jun 05,2020
Minithumbdown
Darren
By: 'Guy'
Jun 05,2020
4 people found
this helpful
I’ve had the misfortune of dealing with the Tonbridge branch of Ashton Burkinshaw in late May 2020. Challenging times for everyone no-doubt with the coronavirus pandemic, but they really excelled at making a complicated move even more difficult. From the very beginning, the attitude from ...
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“Lost job due to covid 19. Made contact 2 mont......”

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May 14,2020
Minithumbdown
By: 'Paul'
May 14,2020
0 people found
this helpful
Lost job due to covid 19. Made contact 2 months ago with near on 20 emails with not one single reply. Now I have been offered a new job thankfully and need to move urgently but again not one single person person will reply back to me with ...
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“I have been using AB T Wells Branch for 7 yrs ......”

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Oct 17,2019
Minithumbup
Darren
By: 'Julia'
Oct 17,2019
0 people found
this helpful
I have been using AB T Wells Branch for 7 yrs to rent properties in and around the Tunbridge Wells / Tonbridge area. I have always found Darren and Tom to be v responsive and professional on both the phone and email. Properties have always rented quickly ...
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Comment on agent fees
New rules on fees in 2019 makes this largely irrelevant. Any fees charged are in line with other agents in the area.
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“Terrible...”

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May 22,2019
Minithumbdown
By: 'nk'
May 22,2019
0 people found
this helpful
Had to pull out of contract because there were rats in the flat and I was never told, was actually told it was the property next door and that it was dealt with before paying my holding deposit. Move in date changed 3 times at great ...
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Comment on agent fees
Expensive especially since I was expected to meet the land lady on a weekend so she could tell me how to clean the flat and that I would not have a working tele point or improved water pressure and then told she wanted to do more work and I couldn't move for another week and a half. Ashton Burkinshaw no help no involvement at all.
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By: Nk
Jun 19, 2019
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This is complete nonsense and if you hadn’t made such mistakes that you fail to take responsibility for you wouldn’t have offered a gesture of good will. The payment was never issued until my father on my behalf came in and you had made a same day payment. I did send you all statements to prove the kidney was never received. I have since used another agent who have been appalled by my previous experience. I urge anyone looking for a property to avoid. Had nothing but poor treatment and ...

“Avoid...”

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Dec 10,2018
Minithumbdown
By: 'jbh1'
Dec 10,2018
2 people found
this helpful
Terrible experience, poor customer service, did not deliver to contractual obligations, passed from one Countrywide office to another. No consistent property manager. Fees – never ending. Do not be misled into the impression that Ashton Burkinshaw is a medium sized Lettings Agent, it is part of ...
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Comment on agent fees
Will charge at every opportunity! Read the small print and then expect more fees
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“Rubbish...”

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Dec 03,2018
Minithumbdown
craig
By: 'Old'
Dec 03,2018
0 people found
this helpful
Avoid with all costs if letting from these. Fees are extremely high to get in and to renew contracts to stay costs £125 a year which they forget to tell you about! Once you have got sucked in, then trying to get anything out of them ...
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Comment on agent fees
A 3 week holiday for a family of 4 to Disney is cheaper
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By: Ashton Burkinshaw
Dec 17, 2018
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I'm sorry to learn that you have been dissatisfied with the level service that you have receive during your time renting through Ashton Burkinshaw. In response to the points above; The £125 renewal fee is for preparation of the legal paperwork to renew a tenancy. It's not a hidden fee and is published on our website. The charge is only applicable if the tenancy is renewed and therefore is optional. If the tenancy continues on a periodic basis after the fixed term ends no charge applies as there ...

“Awful...”

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Nov 24,2018
Minithumbdown
By: 'Raven'
Nov 24,2018
0 people found
this helpful
Awful , very high fees and lots of hidden fees to rent through this company , If there are any problems when in the property they are useless at dealing with issues you have to chase them which is disheartening and becomes stressful if left without heating ...
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Comment on agent fees
Fees are ridiculous extremely high for level of service
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By: Ashton Burkinshaw
Dec 12, 2018
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I'm sorry to learn that you were not satisfied with the level of service that you received from Ashton Burkinshaw. As a hard working member of staff in the Tunbridge Wells branch we always endeavor to provide our customers with a professional and proficient level of service at all times. May I also say that to suggest anyone within the office would sit here with our feet up on our desks is an utterly absurd statement and simply not true. Perhaps you would like to say you are and which property y ...

“Rubbish agency...”

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Nov 05,2018
Minithumbdown
By: 'AVG'
Nov 05,2018
14 people found
this helpful
As a landlord who used Ashton Burkinshaw (Tunbridge Wells) to manage my property I can safely advise both landlords and tenants to avoid them at all costs. When you pay them to manage a property, you expect them to do that and keep the tenants ...
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Comment on agent fees
A waste of money - it would be better to do it yourself.
Was this helpful? Yes

“No hot water for weeks...”

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May 14,2018
Minithumbdown
By: 'Natalie'
May 14,2018
7 people found
this helpful
We are still in an ongoing issue, up to day 26 where we have had no hot water / no working boiler. AB and their management company have allowed this to continue and I have had to chase every single day (clearly that still is not enough). ...
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“Poor and dishonest serviceDeep dissapointment with Ashton Burkenshaw. I have ......”

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Jul 24,2017
Minithumbdown
By: 'never'
Jul 24,2017
6 people found
this helpful
Poor and dishonest service Deep dissapointment with Ashton Burkenshaw. I have just let my house through them. I specified no pets. I was told that the tenants had rented off AB before and they had a good history. I now find a pet in the ...
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Comment on agent fees
Who cares about the fees if they are not open with you.
Was this helpful? Yes
By: Tenant
Aug 13, 2018
View all comments (1)
Being the ‘said' tenant above, I can assure you we approached AB regarding our very well behaved family cat, who spent most of his time outdoors, prior to accepting the tenancy. We were left hanging and could get no answers. Referencing took over a month, no idea why, we are excellent tenants and only chose to rent due to work commitments, locations, having been a landlord myself in the past am fully aware of all legislation and how to conduct myself, I treat any property as I would my own, wi ...

“Extremely rude staff, would avoid at all costs. We tried ......”

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Jul 22,2017
Minithumbdown
By: 'Elizabeth'
Jul 22,2017
5 people found
this helpful
Extremely rude staff, would avoid at all costs. We tried to a view a number of properties they had available to rent but Ashton Burkinshaw kept trying to push one property above all others. We offered a reasonable offer on one but the estate agent ...
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By: Renter
Jul 03, 2018
View all comments (2)
Dont bother with this guys , Rude no courtesy. We saw a property and they wanted 550£ and they said they will revert called back after sometime and said another tenant took it , in that process landlord gets riped off as well. Wonder how landlord give them properties to manage ...

“I viewed a property and said I wanted to proceed ......”

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Jul 02,2017
Minithumbdown
By: 'Lesley'
Jul 02,2017
4 people found
this helpful
I viewed a property and said I wanted to proceed with renting it, they sent the paperwork via email, I called after the weekend to discuss paying the deposit and they said that the property had been taken by someone else. They said they had ...
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“At first Ashton Burkinshaw was a good company to deal ......”

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Jul 01,2017
Minithumbdown
By: 'BrunoBear_CoffeeAddict'
Jul 01,2017
4 people found
this helpful
At first Ashton Burkinshaw was a good company to deal with. As new tenants they they were helpful and friendly and the team offered guidance. Fast forward a few years and the level of service has dropped - whether this is connected to Countrywide or ...
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Comment on agent fees
Poor value for money given the level of service
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“Overall, whilst renting, I think we had a fairly standard ......”

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Jun 25,2017
Minithumbdown
By: 'TW'
Jun 25,2017
4 people found
this helpful
Overall, whilst renting, I think we had a fairly standard experience. When we were looking to rent, Ashton Burkinshaw came across as quick in correspondence, professional and competent. Their agent fees were steep. Once in the property, we had no real issues. They were slow ...
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Comment on agent fees
Seemed steep - will be interesting to see how they fair under the new incoming legislation.
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“Oh dear oh dear! I did not read the reviews! ......”

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Apr 09,2017
Minithumbdown
By: 'Lady'
Apr 09,2017
7 people found
this helpful
Oh dear oh dear! I did not read the reviews! I am in the mid of dealing with them until i read the reviews.To my suprised I found something not going very well bottom line not professional but I carry on due to so ...
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Comment on agent fees
When come to money they wanted it ASAP for their fee etc. Agent fees Oh yes BAD
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“Very very bad people trying there hardest to mug money ......”

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Mar 22,2017
Minithumbdown
By: 'Somy'
Mar 22,2017
4 people found
this helpful
Very very bad people trying there hardest to mug money out of my deposit very rude people charge me aloy of money in initial stage of my tenancy and when I left the property trying hardest to take money out of my deposit and gave ...
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Comment on agent fees
Very huge fees on initial stage and still charge me large amount for wear and tear
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“If I could leave a zero star review I would. ......”

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Mar 09,2017
Minithumbdown
By: 'h8ab'
Mar 09,2017
6 people found
this helpful
If I could leave a zero star review I would. Terrible agents, throughout our tenancy service was awful and conducted with a snobbish, superior attitude. We got the feeling they were continually trying to rip us and the landlord off. At the end of our ...
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By: Jeremy Jago MARLA,B Ed
Nov 20, 2019
View all comments (1)
Until recently our policy was not to respond to these reviews; this has changed which is why we are responding now. I am sorry these tenants felt like this. We did not manage the property so had little influence over matters during the seven months that the Tenancy lasted. At the end of the Tenancy the Landlord instructed us to conduct a check out. Of course we appreciate that no tenant likes having claims made on their deposit but unfortunately, the property was left in such poor condition comp ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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