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    Gill cobb
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    Thomas Vivian
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    Joanne Davies
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Properties for sale
Properties for rent
Jul 28,2016
Minithumbdown
By:
Jul 28,2016
1 people found
this helpful
2.5 years of renting hell. Every single issue I reported was either address late of the very minimal of effort was made to rectify something. They make you feel like a second class citizen with their poor people communication skills. A garage up & over door that would be repaired BEFORE I moved in, took TWO YEARS to get fixed. Fencing at the back was needed when land behind was cleared leaving us fully exposed and insecure, they fitted a 2.5' picket fence! A joke or what? And h...
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What agent could do to change your mind?
Another one that's charging a ‚£50 admin fee for handling return of a deposit. What the hell? Hidden charges, hidden as it's in amongst hundreds of t's and c's in very small print.
Comment on agent fees
Another one that's charging a ‚£50 admin fee for handling return of a deposit. What the hell? Hidden charges, hidden as it's in amongst hundreds of t's and c's in very small print.
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Jul 07,2016
Minithumbdown
By:
Jul 07,2016
4 people found
this helpful
Poor quality service which doesn't justify the fees charged. As a landlord I paid for a fully managed service but found myself having to continually chase for resolution to problems notified to them by the tenants and also for responses to queries I had submitted myself. In the end I found it easier to deal directly with the tenants to ensure things got done. In fairness, the company does provide a reasonable service in respect of the paperwork (contracting, inventory) although it's expensive co...
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What agent could do to change your mind?
Reasonably competitive for a managed service but very poor value for money given the poor service they provide.
Comment on agent fees
Reasonably competitive for a managed service but very poor value for money given the poor service they provide.
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Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
Excellent service from the whole Crowborough Team. Efficient and friendly and helped us through all the pre move processes. Negotiated everything with Landlord and helped a smooth move. Decent people....
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Comment on agent fees
Reasonable fees for the excellent service provided. This in direct comparison to other Ashton Burkinshaw offices we have experienced where service has been shocking for monies paid.
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Nov 20,2015
Minithumbdown
By:
Nov 20,2015
1 people found
this helpful
The lettings agent was all over me like a rash when I handed my £25k to them upfront for the rental of a property which to my horror ended up having a list of problems. The property management company that is used should be closed down as they are less that useless and all they do is keep citing the fact that I signed a contract and am bound my my contractual obligations, however, that obligation does not go both ways. I had a raft of problems; Cesspit pump not working, not fixed, boi...
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Aug 18,2015
Minithumbdown
By:
Aug 18,2015
1 people found
this helpful
We were very disappointed with Thomas, he didn't seem to engage with us in our search for a property to rent. He seemed disinterested in whether we had a roof over our head. We have taken our business elsewhere!!! We feel he would benefit from customer service training!...
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Mar 04,2015
Minithumbdown
By:
Mar 04,2015
3 people found
this helpful
Not normally one to leave bad reviews but prospective landlords and tenants really need to be made aware of this dishonest company. Contacted them via rightmove and viewed a property advertised at £760pm. Agent said on the day to put in an offer straight away if we liked it as the flat was in a popular location. We took the paperwork that same day for the references etc and then called them just after 9am the following morning to make an offer- the £760 they were asking for. They spo...
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Nov 07,2014
Minithumbdown
By:
Nov 07,2014
2 people found
this helpful
Don't deal with these people. I was left with my child waiting outside a property to view it they didn't show up, when I rang them they said there had been a mistake but didn't apologise. They never responded to my emails and staff were rude and unhelpful plus they charge extortionate rates...
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Oct 09,2014
Minithumbdown
By:
Oct 09,2014
2 people found
this helpful
This agency is absolutely dire. They have clearly not heard of the concept of customer service. They will deliberately not respond to communications and are extremely rude when any request for action is made of them. The overall atitude is one of lazy incompetence and general apathy. I have had the misfortune to rent through them and have wasted many hours of my time chasing them for things and generally doing their job for them. On top of this their staff are unprofessional and never pro-active...
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Jun 09,2014
Minithumbdown
By:
Jun 09,2014
4 people found
this helpful
Dishonest ,disrespectful ,deceitful, A truly horrendous experience from start to finish.n So bad in fact I would never privately rent again. Hidden fees, a one of charge of £75 because we had a dog. A non refundable holding deposit .so decide you don't want the property. Once they receive your deposit you become a tenant with no rights,AB only interest is to keep the rich landlords happy in the Hope they keep using them when they keep buying properties. Inventory company rude and b...
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Apr 17,2014
Minithumbdown
By:
Apr 17,2014
3 people found
this helpful
My experience is all to do with deposits at the end of a tenancy and it should be known that Ashtons have withheld a deposit from me unless I sign a fully legally indemnity, indemnifying Ashtons against all legal costs etc in the future. I\'ve spoken to the deposit scheme they use and they are not allowed to do this and are in breach of their contract with the deposit scheme but still Ashtons won\'t do anything about it. It\'s led me to believe that Ashtons have no interest in their clients, o...
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What agent could do to change your mind?
Release deposits to landlords who have proved the deposit is theirs to take, in compliance with the deposit scheme.
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Feb 20,2014
Minithumbdown
By:
Feb 20,2014
4 people found
this helpful
Where should I start. These people are really nice until they get your money then they get rude and dishonest. I was told that th landlord would paint before we moved in and this wad a lie, interesting this was the same lie I heard them tell the other prospective tenants they brought round for viewings. They still handed us the keys without having received the gas safety certificate and we had to go and sit in their office and refuse to leave until they gave us one. The house we rented was i...
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What agent could do to change your mind?
Be polite and professional. Stop lying. Follow through. Know the properties on their books, say it is a let only not managed before they take your money.
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Feb 18,2014
Minithumbdown
By:
Feb 18,2014
3 people found
this helpful
Oh dear, this really is the worst agency I\'ve ever used for renting properties out. There was no care, no help, no follow up and little knowledge of the process, especially for eviction of some terrible tenants (tenants that they had found for me!). It seems that everything has to get referred to head office or another department which means an answer for anything, when you get one, takes for ever! I definitely won\'t be using this agency again....
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Nov 22,2013
Minithumbdown
By:
Nov 22,2013
3 people found
this helpful
Sooooo rude no customer service ar all waiting months for repairs overhaul absolutely shocking!!!! To think this is supposed to be one of the leading agent in the uk..........
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Sep 12,2013
Minithumbdown
By:
Sep 12,2013
4 people found
this helpful
Shocking....no customer service skills, rude, un professional and obnoxious. This women should not be a manager let alone one for a retail business....
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Jun 16,2013
Minithumbdown
By:
Jun 16,2013
3 people found
this helpful
Awful. Took ages to respond to communications, only responded when we turned up in person to their office and caused a fuss, maintenance slow to be carried out (if at all!), things promised that would happen before we moved in didn\'t and we had to end up fixing ourselves. As tenants we were always patronised, especially by senior members of the branch and fees were ridiculously expensive. Would NEVER deal with again....
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May 21,2013
Minithumbdown
By:
May 21,2013
3 people found
this helpful
I was a tenant of Ashton Burkinshaw for one year. It was the worst year of my life. So many promises of repairs. Eventually we called Environmental health and the landlord served notice. Within two weeks of moving in, we noticed that sums of cash were disappearing from our cash box in the house. We asked to have the locks changed. After 4 weeks we had them changed ourselves. We were burgled two days later to the tune of 30k. The burglar was never found. Interestingly, Ashton Burkinshaw insis...
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What agent could do to change your mind?
Unprofessional.
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Sep 25,2012
Minithumbdown
By:
Sep 25,2012
4 people found
this helpful
Worst agency EVER !!! They gave us 3 days notice to move out for a re-leasing. They lied about an inventory (thank God I had video camera evidence to prove otherwise). They tried to charge us 5 different fees which didn\'t apply! They where late paying us back our deposit, they broke verbal agreements, they sent people over to view the property with out turning up themselves... oh, and they\'re administratively poor - They don\'t get back to you untll you threaten legal action and bad press....
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What agent could do to change your mind?
Worst agency EVER !!! They gave us 3 days notice to move out for a re-leasing. They lied about an inventory (thank God I had video camera evidence to prove otherwise). They tried to charge us 5 different fees which didn\'t apply! They where late paying us back our deposit, they broke verbal agreements, they sent people over to view the property with out turning up themselves... oh, and they\'re administratively poor - They don\'t get back to you untll you threaten legal action and bad press.
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Nov 30,2011
Minithumbup
By:
Nov 30,2011
0 people found
this helpful
I found that dealing with Ashton Burkinshaw was exemplary and second to none, and I have recommended them to friends and family...
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Oct 05,2011
Minithumbdown
By:
Oct 05,2011
2 people found
this helpful
I have been tenant via Ashton Burkinshaw for the past 4 years and enough is enough! I pay over £800 for a modest property( which is fine) The issue's start once you need plumbing or other minor maintenance issues carried out,basically the customer service is APALLING!!! I have reported a plumbing issue over 2 months ago and still waiting for it to be fixed.We had a faulty gas fire and in the end the landlady got it replaced outside of Ashton b because they were not relaying our messages t...
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What agent could do to change your mind?
Customer service!
Was this helpful? Yes
Jul 28,2011
Minithumbdown
By:
Jul 28,2011
2 people found
this helpful
Attention Landlords! Please do not use AB, good, honest, debt free tenants such as my son and his family will not rent from this agent. They are inneficient, expensive and grossly unhelpful. Read the other reviews if you don't believe me....
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Jul 07,2011
Minithumbdown
By:
Jul 07,2011
5 people found
this helpful
I let my property through this company and paid full management fees for which they did very little. I found the manageress to be both extremely rude and inefficient, The tennant cause some damage and whilst not major it was enough that I requested some of the deposit to be retained in order to repair the damage. They sent the deposit back to the tennant without getting my authorisation and without informing me until two week later. I certainly would not recommend AB to anyone, I was pre-warned...
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Jun 04,2011
Minithumbdown
By:
Jun 04,2011
1 people found
this helpful
Do not recommend any other to this agency. I lived one year, not get any help from the agency, I asked for toilet flash problem, not get any positive response. They always blame landlord however they said its fully managed by the agency. End of my contact I moved to USA and they didn't return my deposit, however they send me a bill to clean up and decoration of flat which cost me my deposit. I felt totally unfair. Lots of my friends also not recommended this agency but I ignored them, now I unde...
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Nov 17,2010
Minithumbdown
By:
Nov 17,2010
3 people found
this helpful
We found them expensive and unhelpful. It is sometimes difficult just to get a reply from them. I will try hard to avoid using them again....
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Jun 14,2010
Minithumbdown
By:
Jun 14,2010
2 people found
this helpful
Never use these people! Saw a great place to rent, asked how we should go about securing the property - they said we pay the deposit - which we did. With a week left until we moved in, we had a call saying they had accepted a deposit from some other people, and would we like to increase our offer for the place? WHAT?! The place was supposed to be ours already! So annoyed at these ridiculous people, what a disgusting way of trying to weasel money out of people. So now we need to find a new ...
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Nov 28,2009
Minithumbup
By:
Nov 28,2009
0 people found
this helpful
Fantastic service....
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Jun 30,2008
Minithumbdown
By:
Jun 30,2008
3 people found
this helpful
Even if you're desperate, don't use them. I've had even worse experiences that Dave has. Don't be deceived by the "reasonable" rents - you'll get worse than no service (the runaround and eventually promises of work which never materialise). You'll be sorry if you do. Never ever use them. Just say no....
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Jan 19,2008
Minithumbdown
By:
Jan 19,2008
0 people found
this helpful
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Apr 18,2007
Minithumbdown
By:
Apr 18,2007
2 people found
this helpful
If you rent through them and have a problem with anything in the house (i.e. boiler, fixtures, white goods) do not expect them to help. They never return calls, always have to be chased, try desperately to get you off the phone by giving noncommital answers to questions and most of the time ask you to sort out the problem yourself! what is the point in paying them money each and every month if they are not going to provide the service they are paid for? After having no hot water for FOUR WEE...
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By: feduptenant
May 21, 2013
View all comments (6)
[[EDIT ORIGINAL START]] Agreed. Ashton Burkinshaw are criminals with no understanding of their responsibilities [[EDIT ORIGINAL END]] Agreed. Ashton Burkinshaw are xxxxx with no understanding of their responsibilities....



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Awards won by Ashton Burkinshaw

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Firm rankings



Branch
1 Eridge Road, Crowborough TN6 2SJ
(2)
Branch
55 Perrymount Road, Haywards Heath RH16 3BN
(0)
Branch
47 High Street, Lewes BN7 2DD
(1)
show all branches (15)
Branch
32 King Street, Maidstone ME14 1BS
(2)
Branch
26 New Road, Medway ME4 4QR
(4)
Branch
75 High Street, Sevenoaks TN13 1LD
(0)
Branch
16 High Street, Tenterden TN30 6AP
(0)
Branch
119B High Street, Tonbridge TN9 1DL
(6)
Branch
1 Vale Road, Tunbridge Wells TN1 1BS
(5)
Office 12
Osborne House High Street, Wadhurst TN5 6AA
(2)
Office 2
23b High Street Chislehurst, Bromley BR7 5AE
(0)
Office 4
201 Parrock Street, Gravesend DA12 1EW
(0)
Office 6
5 Clarendon Place King Street, Maidstone ME14 1BQ
(1)
Office 7
3 Station Parade London Road, Sevenoaks TN13 1DL
(0)
Office 8
1 Manse Parade London Road, Bromley BR8 8DA
(1)

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