No description available.
Ashton Burkinshaw



Properties for Sale
Properties to Rent

Properties
  

Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 33% 45% £575 £0

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 7 3 23 0 0 0 0 0 9

Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice

Members of

“Terrible...”

Share on :
May 22,2019
Minithumbdown
By: 'nk'
May 22,2019
0 people found
this helpful
Had to pull out of contract because there were rats in the flat and I was never told, was actually told it was the property next door and that it was dealt with before paying my holding deposit. Move in date changed 3 times at great ...
read full review
Comment on agent fees
Expensive especially since I was expected to meet the land lady on a weekend so she could tell me how to clean the flat and that I would not have a working tele point or improved water pressure and then told she wanted to do more work and I couldn't move for another week and a half. Ashton Burkinshaw no help no involvement at all.
Was this helpful? Yes
By: Nk
Jun 19, 2019
View all comments (2)
This is complete nonsense and if you hadn’t made such mistakes that you fail to take responsibility for you wouldn’t have offered a gesture of good will. The payment was never issued until my father on my behalf came in and you had made a same day payment. I did send you all statements to prove the kidney was never received. I have since used another agent who have been appalled by my previous experience. I urge anyone looking for a property to avoid. Had nothing but poor treatment and ...

“Avoid...”

Share on :
Dec 10,2018
Minithumbdown
By: 'jbh1'
Dec 10,2018
2 people found
this helpful
Terrible experience, poor customer service, did not deliver to contractual obligations, passed from one Countrywide office to another. No consistent property manager. Fees – never ending. Do not be misled into the impression that Ashton Burkinshaw is a medium sized Lettings Agent, it is part of ...
read full review
Comment on agent fees
Will charge at every opportunity! Read the small print and then expect more fees
Was this helpful? Yes

“Rubbish...”

Share on :
Dec 03,2018
Minithumbdown
By: 'Old park'
Dec 03,2018
0 people found
this helpful
Avoid with all costs if letting from these. Fees are extremely high to get in and to renew contracts to stay costs £125 a year which they forget to tell you about! Once you have got sucked in, then trying to get anything out of them ...
read full review
Comment on agent fees
A 3 week holiday for a family of 4 to Disney is cheaper
Was this helpful? Yes
By: Ashton Burkinshaw
Dec 17, 2018
View all comments (1)
I'm sorry to learn that you have been dissatisfied with the level service that you have receive during your time renting through Ashton Burkinshaw. In response to the points above; The £125 renewal fee is for preparation of the legal paperwork to renew a tenancy. It's not a hidden fee and is published on our website. The charge is only applicable if the tenancy is renewed and therefore is optional. If the tenancy continues on a periodic basis after the fixed term ends no charge applies as there ...

“Awful...”

Share on :
Nov 24,2018
Minithumbdown
By: 'Raven'
Nov 24,2018
0 people found
this helpful
Awful , very high fees and lots of hidden fees to rent through this company , If there are any problems when in the property they are useless at dealing with issues you have to chase them which is disheartening and becomes stressful if left without heating ...
read full review
Comment on agent fees
Fees are ridiculous extremely high for level of service
Was this helpful? Yes
By: Ashton Burkinshaw
Dec 12, 2018
View all comments (1)
I'm sorry to learn that you were not satisfied with the level of service that you received from Ashton Burkinshaw. As a hard working member of staff in the Tunbridge Wells branch we always endeavor to provide our customers with a professional and proficient level of service at all times. May I also say that to suggest anyone within the office would sit here with our feet up on our desks is an utterly absurd statement and simply not true. Perhaps you would like to say you are and which property y ...

“Rubbish agency...”

Share on :
Nov 05,2018
Minithumbdown
By: 'AVG'
Nov 05,2018
10 people found
this helpful
As a landlord who used Ashton Burkinshaw (Tunbridge Wells) to manage my property I can safely advise both landlords and tenants to avoid them at all costs. When you pay them to manage a property, you expect them to do that and keep the tenants ...
read full review
Comment on agent fees
A waste of money - it would be better to do it yourself.
Was this helpful? Yes

“No hot water for weeks...”

Share on :
May 14,2018
Minithumbdown
By: 'Natalie Pearce'
May 14,2018
5 people found
this helpful
We are still in an ongoing issue, up to day 26 where we have had no hot water / no working boiler. AB and their management company have allowed this to continue and I have had to chase every single day (clearly that still is not enough). ...
read full review
Was this helpful? Yes

“Poor and dishonest service Deep dissapointment with Ashton Burkenshaw. I ......”

Share on :
Jul 24,2017
Minithumbdown
By: 'never again AB'
Jul 24,2017
5 people found
this helpful
Poor and dishonest service Deep dissapointment with Ashton Burkenshaw. I have just let my house through them. I specified no pets. I was told that the tenants had rented off AB before and they had a good history. I now find a pet in the ...
read full review
Comment on agent fees
Who cares about the fees if they are not open with you.
Was this helpful? Yes
By: Tenant
Aug 13, 2018
View all comments (1)
Being the ‘said' tenant above, I can assure you we approached AB regarding our very well behaved family cat, who spent most of his time outdoors, prior to accepting the tenancy. We were left hanging and could get no answers. Referencing took over a month, no idea why, we are excellent tenants and only chose to rent due to work commitments, locations, having been a landlord myself in the past am fully aware of all legislation and how to conduct myself, I treat any property as I would my own, wi ...

“Extremely rude staff, would avoid at all costs. We tried ......”

Share on :
Jul 22,2017
Minithumbdown
By: 'Elizabeth'
Jul 22,2017
5 people found
this helpful
Extremely rude staff, would avoid at all costs. We tried to a view a number of properties they had available to rent but Ashton Burkinshaw kept trying to push one property above all others. We offered a reasonable offer on one but the estate agent ...
read full review
Was this helpful? Yes
By: Renter
Jul 03, 2018
View all comments (2)
Dont bother with this guys , Rude no courtesy. We saw a property and they wanted 550£ and they said they will revert called back after sometime and said another tenant took it , in that process landlord gets riped off as well. Wonder how landlord give them properties to manage ...

“I viewed a property and said I wanted to proceed ......”

Share on :
Jul 02,2017
Minithumbdown
By: 'Lesley'
Jul 02,2017
4 people found
this helpful
I viewed a property and said I wanted to proceed with renting it, they sent the paperwork via email, I called after the weekend to discuss paying the deposit and they said that the property had been taken by someone else. They said they had ...
read full review
Was this helpful? Yes

“At first Ashton Burkinshaw was a good company to deal ......”

Share on :
Jul 01,2017
Minithumbdown
By: 'BrunoBear_CoffeeAddict'
Jul 01,2017
4 people found
this helpful
At first Ashton Burkinshaw was a good company to deal with. As new tenants they they were helpful and friendly and the team offered guidance. Fast forward a few years and the level of service has dropped - whether this is connected to Countrywide or ...
read full review
Comment on agent fees
Poor value for money given the level of service
Was this helpful? Yes

“Overall, whilst renting, I think we had a fairly standard ......”

Share on :
Jun 25,2017
Minithumbdown
By: 'TW tennant'
Jun 25,2017
4 people found
this helpful
Overall, whilst renting, I think we had a fairly standard experience. When we were looking to rent, Ashton Burkinshaw came across as quick in correspondence, professional and competent. Their agent fees were steep. Once in the property, we had no real issues. They were slow ...
read full review
Comment on agent fees
Seemed steep - will be interesting to see how they fair under the new incoming legislation.
Was this helpful? Yes

“Oh dear oh dear! I did not read the reviews! ......”

Share on :
Apr 09,2017
Minithumbdown
By: 'Lady Xsara'
Apr 09,2017
7 people found
this helpful
Oh dear oh dear! I did not read the reviews! I am in the mid of dealing with them until i read the reviews.To my suprised I found something not going very well bottom line not professional but I carry on due to so ...
read full review
Comment on agent fees
When come to money they wanted it ASAP for their fee etc. Agent fees Oh yes BAD
Was this helpful? Yes

“Very very bad people trying there hardest to mug money ......”

Share on :
Mar 22,2017
Minithumbdown
By: 'Somy'
Mar 22,2017
4 people found
this helpful
Very very bad people trying there hardest to mug money out of my deposit very rude people charge me aloy of money in initial stage of my tenancy and when I left the property trying hardest to take money out of my deposit and gave ...
read full review
Comment on agent fees
Very huge fees on initial stage and still charge me large amount for wear and tear
Was this helpful? Yes

“If I could leave a zero star review I would. ......”

Share on :
Mar 09,2017
Minithumbdown
By: 'h8ab'
Mar 09,2017
5 people found
this helpful
If I could leave a zero star review I would. Terrible agents, throughout our tenancy service was awful and conducted with a snobbish, superior attitude. We got the feeling they were continually trying to rip us and the landlord off. At the end of our ...
read full review
Was this helpful? Yes

“2.5 years of renting hell. Every single issue I reported was ......”

Share on :
Jul 28,2016
Minithumbdown
By: 'SLUG'
Jul 28,2016
11 people found
this helpful
2.5 years of renting hell. Every single issue I reported was either address late of the very minimal of effort was made to rectify something. They make you feel like a second class citizen with their poor people communication skills. A garage up & over door that ...
read full review
What agent could do to change your mind?
Another one that's charging a ‚£50 admin fee for handling return of a deposit. What the hell? Hidden charges, hidden as it's in amongst hundreds of t's and c's in very small print.
Attached Filesnbsp;
Comment on agent fees
Another one that's charging a ‚£50 admin fee for handling return of a deposit. What the hell? Hidden charges, hidden as it's in amongst hundreds of t's and c's in very small print.
Was this helpful? Yes

“Poor quality service which doesn't justify the fees charged. As ......”

Share on :
Jul 07,2016
Minithumbdown
By: 'Tonbridge landlord'
Jul 07,2016
13 people found
this helpful
Poor quality service which doesn't justify the fees charged. As a landlord I paid for a fully managed service but found myself having to continually chase for resolution to problems notified to them by the tenants and also for responses to queries I had submitted ...
read full review
What agent could do to change your mind?
Reasonably competitive for a managed service but very poor value for money given the poor service they provide.
Attached Filesnbsp;
Comment on agent fees
Reasonably competitive for a managed service but very poor value for money given the poor service they provide.
Was this helpful? Yes

“Excellent service from the whole Crowborough Team. Efficient and friendly ......”

Share on :
Jun 13,2016
Minithumbup
By: 'AKN'
Jun 13,2016
0 people found
this helpful
Excellent service from the whole Crowborough Team. Efficient and friendly and helped us through all the pre move processes. Negotiated everything with Landlord and helped a smooth move. Decent people....
read full review
Comment on agent fees
Reasonable fees for the excellent service provided. This in direct comparison to other Ashton Burkinshaw offices we have experienced where service has been shocking for monies paid.
Was this helpful? Yes

“The lettings agent was all over me like a rash ......”

Share on :
Nov 20,2015
Minithumbdown
By: 'Fabri'
Nov 20,2015
5 people found
this helpful
The lettings agent was all over me like a rash when I handed my £25k to them upfront for the rental of a property which to my horror ended up having a list of problems. The property management company that is used should be closed ...
read full review
Was this helpful? Yes

“We were very disappointed with Thomas, he didn't seem to ......”

Share on :
Aug 18,2015
Minithumbdown
By: 'Dissapointed of Tunbridge Wells'
Aug 18,2015
3 people found
this helpful
We were very disappointed with Thomas, he didn't seem to engage with us in our search for a property to rent. He seemed disinterested in whether we had a roof over our head. We have taken our business elsewhere!!! We feel he would benefit from ...
read full review
Was this helpful? Yes

“Not normally one to leave bad reviews but prospective landlords ......”

Share on :
Mar 04,2015
Minithumbdown
By: 'Angry'
Mar 04,2015
8 people found
this helpful
Not normally one to leave bad reviews but prospective landlords and tenants really need to be made aware of this dishonest company. Contacted them via rightmove and viewed a property advertised at £760pm. Agent said on the day to put in an offer straight away ...
read full review
Was this helpful? Yes

“Don't deal with these people. I was left with my ......”

Share on :
Nov 07,2014
Minithumbdown
By: 'kentish'
Nov 07,2014
9 people found
this helpful
Don't deal with these people. I was left with my child waiting outside a property to view it they didn't show up, when I rang them they said there had been a mistake but didn't apologise. They never responded to my emails and staff were ...
read full review
Was this helpful? Yes

“This agency is absolutely dire. They have clearly not heard ......”

Share on :
Oct 09,2014
Minithumbdown
By: 'Disgruntled'
Oct 09,2014
8 people found
this helpful
This agency is absolutely dire. They have clearly not heard of the concept of customer service. They will deliberately not respond to communications and are extremely rude when any request for action is made of them. The overall atitude is one of lazy incompetence and ...
read full review
Was this helpful? Yes

“Dishonest ,disrespectful ,deceitful, A truly horrendous experience from start to ......”

Share on :
Jun 09,2014
Minithumbdown
By: 'Lee kettle'
Jun 09,2014
6 people found
this helpful
Dishonest ,disrespectful ,deceitful, A truly horrendous experience from start to finish.n So bad in fact I would never privately rent again. Hidden fees, a one of charge of £75 because we had a dog. A non refundable holding deposit .so decide you don't want the ...
read full review
Was this helpful? Yes

“My experience is all to do with deposits at the ......”

Share on :
Apr 17,2014
Minithumbdown
By: 'deadly deposit'
Apr 17,2014
5 people found
this helpful
My experience is all to do with deposits at the end of a tenancy and it should be known that Ashtons have withheld a deposit from me unless I sign a fully legally indemnity, indemnifying Ashtons against all legal costs etc in the future. I've ...
read full review
What agent could do to change your mind?
Release deposits to landlords who have proved the deposit is theirs to take, in compliance with the deposit scheme.
Attached Filesnbsp;
Was this helpful? Yes

“Where should I start. These people are really nice until ......”

Share on :
Feb 20,2014
Minithumbdown
By: 'susan'
Feb 20,2014
11 people found
this helpful
Where should I start. These people are really nice until they get your money then they get rude and dishonest. I was told that th landlord would paint before we moved in and this wad a lie, interesting this was the same lie I heard ...
read full review
What agent could do to change your mind?
Be polite and professional. Stop lying. Follow through. Know the properties on their books, say it is a let only not managed before they take your money.
Attached Filesnbsp;
Was this helpful? Yes

“Oh dear, this really is the worst agency I've ever ......”

Share on :
Feb 18,2014
Minithumbdown
By: 'Oh dear'
Feb 18,2014
6 people found
this helpful
Oh dear, this really is the worst agency I've ever used for renting properties out. There was no care, no help, no follow up and little knowledge of the process, especially for eviction of some terrible tenants (tenants that they had found for me!). It ...
read full review
Was this helpful? Yes

“Sooooo rude no customer service ar all waiting months for ......”

Share on :
Nov 22,2013
Minithumbdown
By: 'Tenant'
Nov 22,2013
5 people found
this helpful
Sooooo rude no customer service ar all waiting months for repairs overhaul absolutely shocking!!!! To think this is supposed to be one of the leading agent in the uk..........
read full review
Was this helpful? Yes

“Shocking....no customer service skills, rude, un professional and obnoxious. ......”

Share on :
Sep 12,2013
Minithumbdown
By: 'Claire'
Sep 12,2013
10 people found
this helpful
Shocking....no customer service skills, rude, un professional and obnoxious. This women should not be a manager let alone one for a retail business....
read full review
Was this helpful? Yes

“Awful. Took ages to respond to communications, only responded when ......”

Share on :
Jun 16,2013
Minithumbdown
By: 'SBW'
Jun 16,2013
5 people found
this helpful
Awful. Took ages to respond to communications, only responded when we turned up in person to their office and caused a fuss, maintenance slow to be carried out (if at all!), things promised that would happen before we moved in didn't and we had to ...
read full review
Was this helpful? Yes

“I was a tenant of Ashton Burkinshaw for one year. ......”

Share on :
May 21,2013
Minithumbdown
By: 'Sarah'
May 21,2013
5 people found
this helpful
I was a tenant of Ashton Burkinshaw for one year. It was the worst year of my life. So many promises of repairs. Eventually we called Environmental health and the landlord served notice. Within two weeks of moving in, we noticed that sums of cash ...
read full review
What agent could do to change your mind?
Unprofessional.
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Ashton Burkinshaw

Individual Branch Awards


Bromley
23b High Street Chislehurst, Bromley BR7 5AE
(0)
Bromley
1 Manse Parade London Road, Bromley BR8 8DA
(1)
Crowborough
1 Eridge Road, Crowborough TN6 2SJ
(2)
show all branches (15)
Gravesend
201 Parrock Street, Gravesend DA12 1EW
(0)
Haywards Heath
55 Perrymount Road, Haywards Heath RH16 3BN
(0)
Lewes
47 High Street, Lewes BN7 2DD
(1)
Maidstone
5 Clarendon Place King Street, Maidstone ME14 1BQ
(1)
Maidstone
32 King Street, Maidstone ME14 1BS
(6)
Medway
26 New Road, Medway ME4 4QR
(5)
Sevenoaks
3 Station Parade London Road, Sevenoaks TN13 1DL
(0)
Sevenoaks
75 High Street, Sevenoaks TN13 1LD
(0)
Tenterden
16 High Street, Tenterden TN30 6AP
(1)
Tonbridge
119B High Street, Tonbridge TN9 1DL
(8)
Tunbridge Wells
1 Vale Road, Tunbridge Wells TN1 1BS
(11)
Wadhurst
Osborne House High Street, Wadhurst TN5 6AA
(2)


.
As Seen On

Find the Best Agent to
Sell or Rent Your Home