A global premier estate agency in West London specialising in property lettings, property sales, property management, and relocation.
Ashley Samuel

255 High Street,
Acton,London
Greater London
W3 9BY
02089924466

“ Just the illegal bits...... ”

Apr 15,2018
Minithumbdown
By: 'Ian'
Apr 15,2018
2 people found
this helpful
I thought I would write a review but, going back through my correspondence, there were too many things to include, so I thought I would keep it to the things Ashley Samuel did that were illegal to keep it to a manageable length. 1. Refusing to ...
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Feb 20,2018
Minithumbdown
By: 'Anon'
Feb 20,2018
1 people found
this helpful
Uncooperative, unhelpful, overpriced, inefficient and rude. Letting agents are usually awful and these fly the flag. If I could leave no stars I would....
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Was this helpful? Yes
Jan 09,2017
Minithumbup
By: 'Vlad'
Jan 09,2017
0 people found
this helpful
I have just renewed my tenancy for a third year and couldn't be more happier about the service I have recieved...
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Was this helpful? Yes
Dec 30,2016
Minithumbdown
By: 'Unimpressed'
Dec 30,2016
2 people found
this helpful
Sadly Ashley Samuel was more of the same when renting in London. The flat was not cleaned at all before we moved in, resulting in days of work scrubbing it down. The hot water absolutely did not function, and they wouldn't respond to any contact ...
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Comment on agent fees
Exorbitant fees at every turn. Even when moving out, we had to pay shy of £120 for references for the new flat!
Was this helpful? Yes
Dec 10,2016
Minithumbup
By: 'April'
Dec 10,2016
1 people found
this helpful
These agents were by far the best in the Area. I am from Spain so know nothing about how things work here. The staff even spoke Spanish!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 11,2015
Minithumbdown
By: 'Renter'
Aug 11,2015
7 people found
this helpful
Complete liars. They just tell you what you want to hear but they don't deliver. They cause great inconvenience....
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Was this helpful? Yes
May 29,2015
Minithumbdown
By: 'Me'
May 29,2015
5 people found
this helpful
I can't believe how much money this agency took* from us! Extra charges when we moved in, more money than what we were told at the beginning for the rent, ‚£60 for a reference letter (not even a letter, a misspelled with wrong information email) ...
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What agent could do to change your mind?
Stop abusing from your tenants!
Attached Files
Comment on agent fees
Cleaning fees ‚£50 (When I left the house I met the guy who is coming in, so no cleaning) Out of the office work fees ‚£100 Missing stuff ‚£50 (Nothing was missing) Registration of Deposit Certificate ‚£10 Reference letter ‚£60 Legal robbery!
Was this helpful? Yes
May 28,2015
Minithumbdown
By: 'Angry Bird'
May 28,2015
4 people found
this helpful
Don't trust any words from them, as they never keep their promises. They made verbal promises and try to lure me to give them the upfront deposit, but never delivered those promises in contractual terms. If you wanna save the deposit, and proceed with this ...
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Was this helpful? Yes
May 08,2015
Minithumbup
By: 'anonymous'
May 08,2015
6 people found
this helpful
Through out my stay with ashley samuel it has been atrocious and nothing but stress. They ignore any attempts to contact them in regards to maintenance or whatever the issue may be you are simply told to deal with it. The only thing they did ...
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Comment on agent fees
unnecessary fees
Was this helpful? Yes
Mar 25,2015
Minithumbdown
By: 'Jonny'
Mar 25,2015
6 people found
this helpful
Do not use them..... I moved into the property in December 2013 and told them out right that I have car and I'm going to need a permit and I'm looking into having a pet which they said will be fine they will get the info ...
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Was this helpful? Yes
Mar 05,2015
Minithumbdown
By: 'Gabor'
Mar 05,2015
8 people found
this helpful
I could write a book about what is wrong with this agency but I want to keep it brief and emphasize those few attributes of theirs and experiences with them of which if I had known, I would never have spoken to them, let alone ...
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What agent could do to change your mind?
Apart from the normal fees there was one that we weren\'t told about before signing the contract nor was it written in the contract. Namely that when you move out and the landlord or the agency at your next rental property requires references then this will only be given at ‚£30 per person charge. Can you imagine yourself when you have paid holding deposit at your next place and you have got two weeks left before move and you\'re told to pay ‚£60 otherwise you can forget about references and you can\'t move? This is blackmailing!
Attached Files
Comment on agent fees
Apart from the normal fees there was one that we weren\'t told about before signing the contract nor was it written in the contract. Namely that when you move out and the landlord or the agency at your next rental property requires references then this will only be given at ‚£30 per person charge. Can you imagine yourself when you have paid holding deposit at your next place and you have got two weeks left before move and you\'re told to pay ‚£60 otherwise you can forget about references and you can\'t move? This is blackmailing!
Was this helpful? Yes
Feb 12,2015
Minithumbdown
By: 'Miguel'
Feb 12,2015
6 people found
this helpful
This is just horrible, I am waiting for the contract to finish to not to see this people anymore. They are rude, shout at me and my friend (the other tenant), they give no explanations, touch our stuff and get in the house almost everyweek ...
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What agent could do to change your mind?
New fees different that what we were told at the beguinning.
Attached Files
Comment on agent fees
New fees different that what we were told at the beguinning.
Was this helpful? Yes
By: AS
Feb 27, 2015
View all comments (1)
Please can you inform us which property you have rented from us as the post code you provided is not one we have dealt with in the past? ...
Nov 22,2014
Minithumbup
By: 'Patrick'
Nov 22,2014
4 people found
this helpful
I recently moved to my new flat, which I am very happy with. Ashley Samuel estate agent, did a great job. They were very friendly and helpful throughout the whole application and move in process. They always replied to my queries as quick as possible ...
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Was this helpful? Yes
Oct 23,2014
Minithumbup
By: 'Julio_Barca'
Oct 23,2014
1 people found
this helpful
I am new to this country and found it difficult to get a property in Ealing area. This agency were very helpful and found me a studio within two weeks of me moving to london. Good service and staff are very friendly too. Am very ...
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Was this helpful? Yes
Oct 17,2014
Minithumbdown
By: 'dee'
Oct 17,2014
10 people found
this helpful
Absolutely poor service they just took my money as they can and in the end leave you with no accommodation and no money they have refused to refund me my money back for a property i had paid for instead they have come up with ...
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What agent could do to change your mind?
they should just close down as they are unprofessional and donet knoiw how to talk to clients let alone deal with them
Attached Files
Was this helpful? Yes
Aug 08,2014
Minithumbdown
By: 'NW10'
Aug 08,2014
5 people found
this helpful
This agency is a real nightmare.They never ever replied to our e-mails asking for repair in the flat. As the person below says, yes, they enter your rented property without notice, whenever they want, whether you're in or not. I was sleeping half naked ...
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What agent could do to change your mind?
They must stop entering tenants\' properties without giving notice. It\'s illegal. They should answer tenants\' enquiries.
Attached Files
Was this helpful? Yes
Jul 30,2014
Minithumbdown
By: 'London123'
Jul 30,2014
7 people found
this helpful
These estate are absolute cowboys! None of our issues have been dealt with. We received the property in a complete mess as we weren't present for the inventory. We had to fight for a gas safety certificate. We couldn't register on the electoral role. They ...
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Was this helpful? Yes
Jul 23,2014
Minithumbup
By: 'Fgarcia'
Jul 23,2014
1 people found
this helpful
They were and quick and very helpful when it came to finding me a 1 bedroom property. Although I was impatient as I needed to move in, the staff were very helpful. After I moved in the administrators Sarah and Amika were particularly helpful and replied ...
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Comment on agent fees
The fees were reasonable for the price I paid for the property.
Was this helpful? Yes
Jul 22,2014
Minithumbup
By: 'FrancescaG'
Jul 22,2014
2 people found
this helpful
They were and quick and very helpful when it came to finding me a 1 bedroom property. Although I was impatient as I needed to move in, the staff were very helpful. After I moved in the administrators Sarah and Amika were particularly helpful and replied ...
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Comment on agent fees
Very reasonable agency fees
Was this helpful? Yes
Jul 07,2014
Minithumbdown
By: 'Ana'
Jul 07,2014
10 people found
this helpful
This agency is awful, they just care about you until you sign the contract. They forced us to move one week early, the house was dirty and they starting asking forma extra payments that they did not say first. They promissed many things but we ...
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What agent could do to change your mind?
I would like to feel listened and the agents open to negociate
Attached Files
Comment on agent fees
Extra fees for everything
Was this helpful? Yes
May 21,2014
Minithumbup
By: 'Will'
May 21,2014
0 people found
this helpful
I recently rented a property through Ashley Samuel in Acton. Very helpful and knowledgeable staff with quick referencing service. Property I rented was well maintained and very good condition. Suitable to my needs and close to my work. I would recommend this agency to others ...
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Was this helpful? Yes
May 20,2014
Minithumbup
By: 'Will'
May 20,2014
1 people found
this helpful
I recently rented a property through Ashley Samuel in Acton. Very helpful and knowledgeable staff with quick referencing service. Property I rented was well maintained and very good condition. Suitable to my needs and close to my work. I would recommend this agency to others ...
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Was this helpful? Yes
Mar 22,2014
Minithumbdown
By: 'LW'
Mar 22,2014
7 people found
this helpful
This agency from the start of my tenancy were extremely hard to deal with, Maintenance issues took a long time to be responded to, and the staff members were rude to me on a number of occasions. Once I left the property, they tried to ...
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What agent could do to change your mind?
They need to improve on customer service and learn how to be polite to customers. They need to stop trying to take advantage of people and trying to get away with keeping their money!
Attached Files
Was this helpful? Yes
Jan 13,2014
Minithumbup
By: 'Megal Welch'
Jan 13,2014
0 people found
this helpful
I was looking for a property for 3 weeks until I approached Ashley Samuel. Zit only did they find me a property within 3 days there service was excellent ....
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Was this helpful? Yes
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Last updated at 10:49 AM 14/04/2015 by yasser hassan

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Last updated at 10:49 AM 14/04/2015 by yasser hassan

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