A global premier estate agency in West London specialising in property lettings, property sales, property management, and relocation.

255 High Street,
Acton,London
Greater London
W3 9BY
02089924466

 
Website not available Properties for sale
properties for rent (15)
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
I have just renewed my tenancy for a third year and couldn't be more happier about the service I have recieved...
read full review
Was this helpful? Yes
Dec 30,2016
Minithumbdown
Sam
By:
Dec 30,2016
1 people found
this helpful
Sadly Ashley Samuel was more of the same when renting in London. The flat was not cleaned at all before we moved in, resulting in days of work scrubbing it down. The hot water absolutely did not function, and they wouldn't respond to any contact to fix this issue; luckily it was summer but I feel bad for the current tenants this winter. We also got bed bugs from the disgusting bed that was left in the property. We had to throw away our expensive sheets, pillows, and mattress pad. We bought a new...
read full review
Comment on agent fees
Exorbitant fees at every turn. Even when moving out, we had to pay shy of £120 for references for the new flat!
Was this helpful? Yes
Dec 10,2016
Minithumbup
By:
Dec 10,2016
0 people found
this helpful
These agents were by far the best in the Area. I am from Spain so know nothing about how things work here. The staff even spoke Spanish!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 11,2015
Minithumbdown
By:
Aug 11,2015
6 people found
this helpful
Complete liars. They just tell you what you want to hear but they don't deliver. They cause great inconvenience....
read full review
Was this helpful? Yes
May 29,2015
Minithumbdown
By:
May 29,2015
4 people found
this helpful
I can't believe how much money this agency took* from us! Extra charges when we moved in, more money than what we were told at the beginning for the rent, ‚£60 for a reference letter (not even a letter, a misspelled with wrong information email) and many charges deducted from deposit. I just wish I never have to see this people anymore. I've felt abused, robed and threatened! The worst service I have ever seen. Rude and cheeky people is running this company. I hope you close and ne...
read full review
What agent could do to change your mind?
Stop abusing from your tenants!
Attached Files
Comment on agent fees
Cleaning fees ‚£50 (When I left the house I met the guy who is coming in, so no cleaning) Out of the office work fees ‚£100 Missing stuff ‚£50 (Nothing was missing) Registration of Deposit Certificate ‚£10 Reference letter ‚£60 Legal robbery!
Was this helpful? Yes
May 28,2015
Minithumbdown
By:
May 28,2015
3 people found
this helpful
Don't trust any words from them, as they never keep their promises. They made verbal promises and try to lure me to give them the upfront deposit, but never delivered those promises in contractual terms. If you wanna save the deposit, and proceed with this agent, your nightmare begins. You cannot imagine what troubles could come to your door when the property you are living in is managed by these irresponsible people. lying or lip servicing was their usual practices to my' complaints. ...
read full review
Was this helpful? Yes
May 08,2015
Minithumbup
By:
May 08,2015
5 people found
this helpful
Through out my stay with ashley samuel it has been atrocious and nothing but stress. They ignore any attempts to contact them in regards to maintenance or whatever the issue may be you are simply told to deal with it. The only thing they did follow through was to unblock a blockage for us and the heating went off in april yet it was still cold conditions even over the winter months it was inhabitable and the heating only comes on for very limited times.When we asked the heating to be looked a...
read full review
Comment on agent fees
unnecessary fees
Was this helpful? Yes
Mar 25,2015
Minithumbdown
By:
Mar 25,2015
6 people found
this helpful
Do not use them..... I moved into the property in December 2013 and told them out right that I have car and I'm going to need a permit and I'm looking into having a pet which they said will be fine they will get the info for me. As soon as the paper work was signed I'm told that I can't apply for a permit and if I choose to get a pet I will be charged.... They charge you for things like drawing up a contract,renewing a contract...‚£50 cleaning after you have left even thou some...
read full review
Was this helpful? Yes
Mar 05,2015
Minithumbdown
By:
Mar 05,2015
7 people found
this helpful
I could write a book about what is wrong with this agency but I want to keep it brief and emphasize those few attributes of theirs and experiences with them of which if I had known, I would never have spoken to them, let alone rent from them. Sam Singh (director) and Poppy Vig (accounts manager) are very rude, totally disinterested in anything you have to say, always interrupt you, shout with you and as soon as you have paid your holding deposit, you are no longer treated as their customer, rat...
read full review
What agent could do to change your mind?
Apart from the normal fees there was one that we weren\'t told about before signing the contract nor was it written in the contract. Namely that when you move out and the landlord or the agency at your next rental property requires references then this will only be given at ‚£30 per person charge. Can you imagine yourself when you have paid holding deposit at your next place and you have got two weeks left before move and you\'re told to pay ‚£60 otherwise you can forget about references and you can\'t move? This is blackmailing!
Attached Files
Comment on agent fees
Apart from the normal fees there was one that we weren\'t told about before signing the contract nor was it written in the contract. Namely that when you move out and the landlord or the agency at your next rental property requires references then this will only be given at ‚£30 per person charge. Can you imagine yourself when you have paid holding deposit at your next place and you have got two weeks left before move and you\'re told to pay ‚£60 otherwise you can forget about references and you can\'t move? This is blackmailing!
Was this helpful? Yes
Feb 12,2015
Minithumbdown
By:
Feb 12,2015
6 people found
this helpful
This is just horrible, I am waiting for the contract to finish to not to see this people anymore. They are rude, shout at me and my friend (the other tenant), they give no explanations, touch our stuff and get in the house almost everyweek without letting us know. And they write their own comments in allagents.co.uk, shame on you! Since we signed the contract, they have done our lifes imposible, everyweek there is a new issue with them. 3 months of nightmare! I wish they shut down and never open...
read full review
What agent could do to change your mind?
New fees different that what we were told at the beguinning.
Attached Files
Comment on agent fees
New fees different that what we were told at the beguinning.
Was this helpful? Yes
By: AS
Feb 27, 2015
View all comments (1)
Please can you inform us which property you have rented from us as the post code you provided is not one we have dealt with in the past? ...
Nov 22,2014
Minithumbup
By:
Nov 22,2014
4 people found
this helpful
I recently moved to my new flat, which I am very happy with. Ashley Samuel estate agent, did a great job. They were very friendly and helpful throughout the whole application and move in process. They always replied to my queries as quick as possible and always tried to reach the best results. Dealing with them was therefore a great pleasure and I can happily recommend Ashley Samuel....
read full review
Was this helpful? Yes
Oct 23,2014
Minithumbup
By:
Oct 23,2014
1 people found
this helpful
I am new to this country and found it difficult to get a property in Ealing area. This agency were very helpful and found me a studio within two weeks of me moving to london. Good service and staff are very friendly too. Am very happy wit property and recommend this agency to evryone....
read full review
Was this helpful? Yes
Oct 17,2014
Minithumbdown
By:
Oct 17,2014
10 people found
this helpful
Absolutely poor service they just took my money as they can and in the end leave you with no accommodation and no money they have refused to refund me my money back for a property i had paid for instead they have come up with multiple excuses as to why they cannot let me take on the property and how the money i have paid has been forfeited i would advise anyone to stay clear of them. they are nice at the start when they are trying to get you to pay out money with me i paid a holding fee for a fl...
read full review
What agent could do to change your mind?
they should just close down as they are unprofessional and donet knoiw how to talk to clients let alone deal with them
Attached Files
Was this helpful? Yes
Aug 08,2014
Minithumbdown
By:
Aug 08,2014
5 people found
this helpful
This agency is a real nightmare.They never ever replied to our e-mails asking for repair in the flat. As the person below says, yes, they enter your rented property without notice, whenever they want, whether you're in or not. I was sleeping half naked when a guy from the agency suddenly entered our flat. It happened more than a few times. They didn't care about our complaints about it, either. They just keep doing it. They also try to rip you off as much as possible. We had to seek legal advice...
read full review
What agent could do to change your mind?
They must stop entering tenants\' properties without giving notice. It\'s illegal. They should answer tenants\' enquiries.
Attached Files
Was this helpful? Yes
Jul 30,2014
Minithumbdown
By:
Jul 30,2014
7 people found
this helpful
These estate are absolute cowboys! None of our issues have been dealt with. We received the property in a complete mess as we weren't present for the inventory. We had to fight for a gas safety certificate. We couldn't register on the electoral role. They never give 24 hours before telling us that they wish to enter the property and I've come home from work before to find a stranger in the flat. They try to get money for ridiculous things like phone calls or emails being sent to the wrong depart...
read full review
Was this helpful? Yes
Jul 23,2014
Minithumbup
By:
Jul 23,2014
1 people found
this helpful
They were and quick and very helpful when it came to finding me a 1 bedroom property. Although I was impatient as I needed to move in, the staff were very helpful. After I moved in the administrators Sarah and Amika were particularly helpful and replied to my maintenance issues straight away. I would say you should use Ashley Samuel for lettings!!...
read full review
Comment on agent fees
The fees were reasonable for the price I paid for the property.
Was this helpful? Yes
Jul 22,2014
Minithumbup
By:
Jul 22,2014
2 people found
this helpful
They were and quick and very helpful when it came to finding me a 1 bedroom property. Although I was impatient as I needed to move in, the staff were very helpful. After I moved in the administrators Sarah and Amika were particularly helpful and replied to my maintenance issues straight away. I would say you should use Ashley Samuel for lettings!!...
read full review
Comment on agent fees
Very reasonable agency fees
Was this helpful? Yes
Jul 07,2014
Minithumbdown
By:
Jul 07,2014
10 people found
this helpful
This agency is awful, they just care about you until you sign the contract. They forced us to move one week early, the house was dirty and they starting asking forma extra payments that they did not say first. They promissed many things but we ended paying 840 GBP for a very tiny room, they promised months ago to fix the damp from the walls, nothing happened. And no heat in the house. Terrible treatment specially from Amika, rude and helpless. If you can help it do not rent from them....
read full review
What agent could do to change your mind?
I would like to feel listened and the agents open to negociate
Attached Files
Comment on agent fees
Extra fees for everything
Was this helpful? Yes
May 21,2014
Minithumbup
By:
May 21,2014
0 people found
this helpful
I recently rented a property through Ashley Samuel in Acton. Very helpful and knowledgeable staff with quick referencing service. Property I rented was well maintained and very good condition. Suitable to my needs and close to my work. I would recommend this agency to others looking for properties in area....
read full review
Was this helpful? Yes
May 20,2014
Minithumbup
By:
May 20,2014
1 people found
this helpful
I recently rented a property through Ashley Samuel in Acton. Very helpful and knowledgeable staff with quick referencing service. Property I rented was well maintained and very good condition. Suitable to my needs and close to my work. I would recommend this agency to others looking for properties in area....
read full review
Was this helpful? Yes
Mar 22,2014
Minithumbdown
By:
Mar 22,2014
7 people found
this helpful
This agency from the start of my tenancy were extremely hard to deal with, Maintenance issues took a long time to be responded to, and the staff members were rude to me on a number of occasions. Once I left the property, they tried to deduct money from my deposit for ridiculous things, that were not in my contract (or legal)! When I researched the deposit protection scheme that was stated in my contract, it turned out the my deposit was never protected with that company! When speaking to the ...
read full review
What agent could do to change your mind?
They need to improve on customer service and learn how to be polite to customers. They need to stop trying to take advantage of people and trying to get away with keeping their money!
Attached Files
Was this helpful? Yes
Jan 13,2014
Minithumbup
By:
Jan 13,2014
0 people found
this helpful
I was looking for a property for 3 weeks until I approached Ashley Samuel. Zit only did they find me a property within 3 days there service was excellent ....
read full review
Was this helpful? Yes
Areas covered



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 10 11 0 0 0 0 0 1

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 10:49 AM 14/04/2015 by yasser hassan

Complaints Procedure

No procedure set.
Last updated at 10:49 AM 14/04/2015 by yasser hassan

Awards won by Ashley Samuel

Individual Branch Awards

Sam  - upload your photo Sam
1 reviews

About Sam No description set View full profile
Sam  - upload your photo Sam
1 reviews

About Sam No description set View full profile

Firm Widgets

My widgets


Opening hours



Find the Best Agent to
Buy, Sell or Rent Property




.