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    Hilary Wilson
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    AJ Hettiaratchy
Ashley Charles offer an exceptional service in Residential Property Sales, Rentals and Management. We aim to provide all customers with a highly professional, personal and courteous service. Our proa Read full description... Ashley Charles offer an exceptional service in Residential Property Sales, Rentals and Management. We aim to provide all customers with a highly professional, personal and courteous service. Our proactive approach to selling and letting properties ensures that our customers' interests are our main priority.
 
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Properties for rent
Nov 22,2014
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Nov 22,2014
3 people found
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After renting for the past 18 years across the UK I have never encountered a more absurd estate agent as Ashley Charles. From beginning to end the experience was horrific....
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Sep 23,2014
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Sep 23,2014
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We have had terrible experience the fact that the agent/director of the property management firm has been expremely rude and impolite to us. He has shown disrespect in the emails and inspection reviews. He has been unfair to us recently while we were away for emergency holidays due to my wife's visa appointment we had to leave our house suddenly and with a baby we left our garbage inside and a big issue was made while the property was inspected when we were not present. A bedroom window that bro...
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What agent could do to change your mind?
Firstly, improve their communication and lack of respect shown Cater to emergency need like a broken dishwasher
Comment on agent fees
Too much money spent on the agency fees, property contract renewal admin fees. And after all this the agent behaves in an insane way!
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Mar 20,2014
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Mar 20,2014
0 people found
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Avoid this company at all costs, having lived in a property managed by Ashley Charles for many years their approach to customer service continues to astound me. The core issue has always been around inspections, which happen quarterly without fail despite me being a long term tenant at the property. They have treated me like a second rate citizen from the day I moved in, making completely unreasonable demands during inspections such as \'don\'t leave clothes out (neatly folded I might add) in...
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By: A.J
Mar 27, 2014
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Please see below comments from the landlord re this issue Hi Robert, I currently have no time to be spending on this, and this is why I said to AJ I would have to leave this up to him. I did state that although I got on with you when I met you, and believe you to be an honest person, I could not allow that to affect the end result of renting out the property, with respect to the current state of the house. Having seen the pictures there was nothing there that made me believe that AJ ....
Jan 28,2014
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Jan 28,2014
1 people found
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Advoid Advoid Advoid!!!!!!!!!! I wish I read the reviews first before dealing with Ashley Charles. Got hardly any of my deposit back after paying over £30,000 in rent. We had a burst water main in the court yard garden which took 12 WEEKS to sort out!! The boiler broke down in the death of winter and we had no heating or hot water for 4 days!!! Before they got it fixed and then tried to blame it on us and wanted us to pay the repair bill. Luckily we had family near by so we could wash and...
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Oct 08,2013
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Oct 08,2013
1 people found
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Very rude and slow service, no respect shown to us as tenants. Took months to do work that was needed in the house, one of the maintanence guys they got was a bit pervish and was exceptionaly incapable of doing the job, even a simple job! They have needlessly caused alot of upset and stress. I wouldnt recomend them to landlord of tenant. AJ\'s comments on this forum show a low grasp of reality and that he is not learning. Glad to have left them long behind....
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May 11,2013
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May 11,2013
1 people found
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Ashley Charles are a disgrace. Right from the beginning when I was searching for a rental property, they were impossible to get in contact with. I had to hound them in order to get a viewing. Lettings agents should be making it easy for prospective tenants, not hard! As a landlord I would be very disappointed to hear this if I had asked them to market my property. The inspections are not so bad. Except one time AJ came into the property despite me telling him over the entry phone that I would...
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Apr 23,2013
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Apr 23,2013
1 people found
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Terrible Estate Agents - AJ was very pleasant at the beginning, but became increasingly aloof and rude as the tenancy went on. Ridiculous standards for house inspections - we were pulled up over an unmade bed. We were offered just 1% of our deposit back at the end of the tenancy, but got back approximately 50% after we went through arbitration. AVOID if possible....
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Apr 11,2013
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Apr 11,2013
1 people found
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Beware! Truly a terrible service from start to finish. From threats to reinspect at a cost of £75 because we hadn\'t washed up the bowls from our breakfast before leaving for work (which is none of their business, but AJ fails to understand what an inspection is actually for), through failing to fix broken items to finally attempting to justify giving us only £16 of our deposit back - we went to adjudication and got £620 (we probably could have had more but we didn\'t challenge...
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What agent could do to change your mind?
Being honest and actually discussing issues, and avoiding the bad attitude.
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Jan 28,2013
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Jan 28,2013
0 people found
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One of the worst estate agents I have ever had the misfortune to deal with. Useless at maintaining a property - we had to carry out all works ourself. Intrusive inspections with ridiculous standards (they expect the property to be in better order than when we moved in). And don\'t expect to have any of your deposit returned without a fight....
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By: Unhappy customer
Mar 20, 2014
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I too can vouch for the outrageous inspection standards and slow response on maintenance issues.....
Apr 19,2012
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Apr 19,2012
2 people found
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Ashley Charles is by far the worst letting agent I have ever had the misfortune of dealing with. When I first viewed the house AJ informed me that there was work to be carried out to fix issues, such as damp, decoration and non-functioning fixtures and fittings prior to me moving in. When the day of signing contracts came, he assured us all work was completed. Having got to the house nothing had been done. The house was filthy and the check in agent ignored all points we asked to be included, sk...
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By: Drew
Jun 28, 2012
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This tallies with my experience of Ashley Charles. They will go out of their way to screw you out of every penny they can and have the audacity to call their daylight robbery 'admin charges'.....
Oct 04,2011
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Oct 04,2011
0 people found
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i have to tell my people that at the beginning Mr AJ from ashleycharles came across as all sweet and innocent ...yet let me warn you my friends wanting to let .....Ashleycharles cut my hot water to the point that i had to get reading borough involved until it was fixed ...bearing in mind i have a 13 year old daughter attending school....AJ didn't care for this matter and when i handed in my noticed i allowed the agency to view the property, however after being given 48 hours notice ....i told A...
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By: aj
Jan 11, 2012
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People what Penny Officer aka Penny Collins is not admitting to she is that she turned to sqautting to avaoid paying rent and had to be evicted by a court order owing over £2500 in rent and another £1500 in damges to the property. The above report is totally fictious and quit frankly abusive. If any of it was true she would not have been evicted by Reading County Court. Her gas was not turned off. When the engineer went round to fix it, the cupboard that housed the boiler was cramped wit....
Jul 18,2011
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Jul 18,2011
0 people found
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Do not use these people. AJ is charm personified when it comes to getting your business. Once you're in the trap, the problems begin. I have used 4 different letting agents in Reading, and these people are by far the worst. Despite employing these people to manage a very simple property, my workload quadrupled as soon as they were on the case. As did the incidence of spurious maintenance jobs that suspiciously arose. Add to that a highly offensive customer service (including screamed offensi...
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Jun 14,2010
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Jun 14,2010
0 people found
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Think twice before using them. Whenever you have a problem at the property you're left to your own devices. No help, no communication, no assistance, no understanding....
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By: fight to the Death
Jul 17, 2010
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Sounds like i'm not alone! I am currently doing battle with Ashley Charles after being told that the check out report says I have caused damage exceeding my deposit! They havn't even got a damm office in Reading even though there website says they do!....
Dec 30,2009
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Dec 30,2009
0 people found
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Things to consider when letting through them, consider any damage to the property prior to you moving in, your responsibilty, any faults with the home that occur even if no fault of your own, your responsibilty, your deposit is gone the moment that you hand it over, they even charge you just to keep hold of it while you let through them. They have dozens of hidden fees that must be paid, worse than solicitors! Beware at all cost!!! Do not go near them!!!...
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Dec 30,2009
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Dec 30,2009
0 people found
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Ashley Charles is the worst letting agent I have ever experienced and I spent most of my life in Northern Ireland. Consider your deposit lost when you move in no matter how clean and punctual you are with rent. He is the kind of letting agent you should warn all of your friends about....
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Nov 23,2009
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Nov 23,2009
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I definitely need to add a comment here. I've been renting both in London and Reading for years and of all the agencies I've dealt with (which adds up to a fair few), Ashley Charles have been the best. Not only are the qualities of their properties to a high standard, they are efficient and professional to deal with. I'm not currently renting but I did have two 2-year tenancies through them and when there were a couple of practical issues to sort (basic repairs) the AC team dealt with them pro...
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By: Streamer
Jul 19, 2011
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Clearly AJ has blundered across this and is trying to mitigate the fact he's been rumbled as the worst agent in the Reading Area. The motto 'because integrity matters' is clearly highly ironic. Dreadful Company.....
Nov 12,2009
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Nov 12,2009
0 people found
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I stumbled accross this website and have to say I am shocked at what I have read about Ashley Charles. I rented a property through them for about 15 months. They do have one the cheapest tenants fee in the area. I was in one of their managed properties and yes every 3 months they came and do inspections. The 1st time they did one I wanted to be there, as | wanted to know what it was all about. A.J arrived and was in and out in two minutes. I have never had any problems with the inspections, pro...
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Oct 30,2009
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Oct 30,2009
0 people found
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I've been renting property through Ashley Charles for the last 4 years and have never had any problems in my dealings with them. They had the cheapest agent fees in the area, as well as being friendly, helpful and professional. Ashley Charles did quarterly inspections on the properties, which were usually over in a few minutes so as to cause the least disruption. Any problems they discovered on the inspections they dealt with efficiently and with professionals carrying out the works to the hi...
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Oct 30,2009
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Oct 30,2009
0 people found
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The thought of having strangers living in my home was abhorrent and a very scary idea for me - made worse by the fact that I work in Europe and so would need someone to manage everything for me. After being referred by a friend I spoke to Ashley Charles and have never looked back. They put my mind at rest and have managed the whole process in a thoroughly professional manner. My contract overseas was unexpetedly extended and they have now found me my second tenants. Professional, reliable and af...
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Oct 29,2009
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Oct 29,2009
0 people found
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Wave goodbye to your deposit :-( Gone of the days of fair wear and tear, and when was it letting agents started charging higher admin fees than my solicitor? Maybe Ashley Charles can explain? Or actually maybe they can't. Cheapest in the area for fees? That's a real joke too. Avoid avoid avoid!...
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By: j
Nov 03, 2009
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Oven and carpets cleaned fair enough, I agree but the fact they had not been cleaned before we moved in another matter. Solicitor is the Head Partnership in Henley On Thames. ....
Sep 01,2009
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Sep 01,2009
0 people found
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I am currently in the process of renting a property through Ashley Charles and so far so good. I have found the customer service to be very good, they're actually real people, unlike some of the other estate agents that sound like they are constantly reading from a script. A few bits and pieces need doing in the property before we move in and less than 24 hours after emailing AJ with the request, the work is waiting to be carried out. The inital viewing of the property (with Miles) was really go...
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By: nowimskint
Jul 04, 2010
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Yes all seems fine and dandy when you first meet the 'can't do enough for you' AJ from Ashley Charles. Don't worry about that faulty Shower or broken floor tile that will be fixed by the time you move in you are told reassuringly.. was it hell!! Nd six months later the cost of rectifying it is taken out of my deposit!! Never never never rent through Ashley Charles unless you don't mind losing alot of money! ....
Aug 25,2009
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Aug 25,2009
0 people found
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Absolutely awful service. They WILL try to scam every last penny out of you. You are not likely to see any of your deposit back....
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Feb 24,2009
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Feb 24,2009
0 people found
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I whole-heartedly agree. I found the company arrogant and rude. They make their profit by adding ludicrous amounts to their referencing fees, not to mention the hefty fee you will incur if you leave so much as a pair of socks on the floor during an inspection. I strongly suggest to all to leave well alone. Oh and getting your whole deposit back at the end is near impossible as they have ridiculously stringent checks....
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Feb 20,2009
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Feb 20,2009
1 people found
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Ashley Charles has from the start treated us like intruders in the house we are renting. Not for one minute have we felt at home due to stringent controls on the way we use the house: for example every 3 months a representative comes to the house to see if the house is clean and in order. It is one thing to see if we are not damaging the property but it is another to notify us that we have clothes on the floor and this should be picked up. Do they think they are our parents? On the other hand ...
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By: wozz
Oct 29, 2009
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Bad all round not going into detail. Good luck getting any deposit back. And yes am real real ex Ashley Charles tennant. I would go with Elite Property Management who are much better, previous flat was with them and they were a dream compared to Ashley Charles.....



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Maidenhead
3 Highfield Road, Maidenhead SL6 5DF
(1)
Office 1
The Lodge 72 Edinburgh Road, Reading RG30 2UB
(9)
Reading
46 London Street, Reading RG1 4SQ
(1)

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