Our first experience with this agent was ok, they gave us no reason to complain. We were however, warned by our landlords about the experience they have had with this agent, which was far from complementary. It wasn\'t until we found our second property that we became aware of just how unprofessional this agent is. We had many issues with he house we moved into, resulting from 18 visits from builders. This is obviously not the agents fault, but it was the way the agent dealt with the problems, t... read full review
What agent could do to change your mind?
The first time we used this agent, we did not have a problem, at all. We did however receive very bad feedback from the landlords themselves about this agent. But our experience by this point, gave us no reason to complain. Until now. We have moved into the second property with this agent and have had nothing but problems with the house, it is obviously not the agents fault that we have had many issues with house, but it is the way they were dealt with, which we have had issues with. We have received a very poor level of professionalism. In terms of the manor emails have been written to us and the way the issues have or haven\'t been dealt with. We have been extremely disappointed, so much so, legal advice has had to be obtained. I would not recommend this agent at all, as I have found them to be disorganised, unprofessional, with a poor lack of communication. All of which our old landlords warned us of.
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All the above is far from true. This agency is a prime example of why letting agents need to be regulated. The agent was made aware of all problems and we have a letter and phone bills from the agents themselves to prove this. We were most certainly warned by previous landlords about this agency who themselves left the agency because of their severe lack of professional conduct. Not only this but the disturbing behaviour of this agency has not stopped at us leaving the property, which we are wel ...