Ascend Properties
4.7/5, 1427 reviews
95% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
37 1 1210 66 38 0 34 1 36 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Really helpful!...”

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Feb 12,2019
Minithumbup
Ardent
By: 'Sbabauz'
Feb 12,2019
0 people found
this helpful
Really nice to find Ardent today on my viewing. He's been really helpful and made me feel confident on choosing this flat. He's given me all the details that I needed. Really friendly and polite! Will reccomend him!...
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“Renting a property was made easy...”

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Feb 12,2019
Minithumbdown
Ardent
By: 'Millie'
Feb 12,2019
0 people found
this helpful
Ardent was friendly and professional! He ensured he gave us all the information whilst not making the viewing too formal, which we appreciated, as being first time renters the process can seem daunting. From viewing the property to securing it/filling out the paperwork was ...
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Comment on agent fees
Fee's seemed to be bit on the expensive side (i.e. application fee's, check-in and out fee's) but we expected nothing else as we were renting and not buying.
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“Exceptional service...”

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Feb 11,2019
Minithumbup
By: 'Helena'
Feb 11,2019
0 people found
this helpful
I viewed 2 properties with Catalina and she was amazing , when I called to enquire she was the most helpful and friendliest , very professional . She is an asset ....
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Comment on agent fees
Standard fees
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“Very good quality service...”

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Feb 11,2019
Minithumbup
Ardent
By: 'Candice'
Feb 11,2019
0 people found
this helpful
Ardent showed me around the property and answered all my questions. He was nice and friendly and helped me secure the property quickly. Claudia answered all my questions related to the renting process. So far, service has been irreproachable. Answers are always quick and I ...
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Comment on agent fees
Fees are expensive so will expect a high quality service throughout
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“Renting a house of ascend...”

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Feb 07,2019
Minithumbup
By: 'MWH'
Feb 07,2019
2 people found
this helpful
Ok. Confusion with sending paperwork through to sign and get keys on the day. Could have been better communication at the end of the process....
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Comment on agent fees
Bad
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“Monton...”

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Feb 07,2019
Minithumbup
Elaine Hulme
Laura Murphy
By: 'Mark P'
Feb 07,2019
1 people found
this helpful
As a landlord of 10 years I have found the staff at Ascend (formerly Living Quarter) extremely efficient and helpful. I have also, sold the same property with Ascend. This proved to be a drawn out difficult sale, through no fault of Ascend. There were issues ...
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Comment on agent fees
Fair
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“Great guy. Very honest. Smartly dressed and prompt. Thank you rob...”

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Feb 06,2019
Minithumbup
Robert
By: 'Robert morton'
Feb 06,2019
0 people found
this helpful
Wonderful man. Dressed very smart. On time and very honest about everything. Would recommend to anyone. He was wonderful in the property aswell...
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Comment on agent fees
Good
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“Brilliant service...”

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Feb 04,2019
Minithumbup
By: 'Aoife'
Feb 04,2019
1 people found
this helpful
I've dealt with both Peter and Abigail. Both have been fantastic and made everything straightforward and hassle free which makes a big difference when moving. Thanks for all your help and great customer service....
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“Above and Beyond!...”

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Feb 01,2019
Minithumbup
By: 'Hannah W'
Feb 01,2019
0 people found
this helpful
Professional working relationship with Ascend. My main point of contact is Kyle. He has always been friendly and efficient, continually goes beyond the call of duty. Thank you!...
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“Went Fairly Smoothly...”

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Feb 01,2019
Minithumbup
Robert
Lucy Wakeland
By: 'Bensam'
Feb 01,2019
1 people found
this helpful
It all went pretty smoothly and everything was sorted out quite quickly. There were a few little hiccups like the wrong dates on forms and the fact the photos on the site aren't the same flats we looked at. But in all this was fairly ...
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Comment on agent fees
Bad
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“Efficient...”

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Feb 01,2019
Minithumbup
By: 'MMR'
Feb 01,2019
0 people found
this helpful
Agent was on time and pleasant to speak with. He was also very good at being patient while I worked things out and offered solutions where needed....
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Comment on agent fees
Fees are abit high.
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“Fast responses, reasonable prices...”

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Jan 30,2019
Minithumbup
Lucy Sexton
By: 'Dmitry'
Jan 30,2019
0 people found
this helpful
I have seen Ascend Agency years ago, they have always showed a reputation of an agency offering top class properties. Happy to sign my first contract with this agency and so far I am satisfied with their service. We had some issue with move-in dates, ...
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Comment on agent fees
Agent fees may be a bit higher that other agencies, but I would expect great service in return!
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“5* Experience...”

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Jan 29,2019
Minithumbup
By: 'Nawise'
Jan 29,2019
0 people found
this helpful
The service from Catalina was second to none. She had all the information we needed whenever we needed it. She was eager to show us around the property at 5pm when most estate agents wouldn't work past 4pm. She helped us with anything we needed ...
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Comment on agent fees
Good
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“Great experience...”

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Jan 29,2019
Minithumbup
Ardent
By: 'Katie Jones'
Jan 29,2019
0 people found
this helpful
Ardent showed me around the flat I will be renting when I move to Salford and he was brilliant. I'm relocating from South Wales and have never been in Manchester before so Ardent was great to chat to and answered all my queries and concerns. ...
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Comment on agent fees
The agency fees are definitely the most expensive fees I have had to pay while I've been renting. I was also taken a back a little but by the requirement of renting I had to take out a Tenant Liability Insurance for just over £12 a month which I wasn't made aware of until I secured the property. In my opinion this doesn't make much sense as I have already paid an £800 deposit which again is a lot more than any of my previous letting agency experiences.
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“Customer Service...”

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Jan 26,2019
Minithumbup
Lucy Sexton
By: 'Excellent customer service'
Jan 26,2019
0 people found
this helpful
Very polite and caring service, every little question I had they were happy to help. Always on the end of the phone....
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Comment on agent fees
Agent fee’s higher than would of expected.
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“Good experience overall...”

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Jan 25,2019
Minithumbup
By: 'Rebecca'
Jan 25,2019
1 people found
this helpful
I dealt mostly with Peter and Abi for our application process and they were very helpful and professional. They kept us in the loop and made it a very transparent process. I had a lot of questions throughout and they always got back to me ...
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Comment on agent fees
Average
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“Amazing customer service...”

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Jan 24,2019
Minithumbup
By: 'Chelsea'
Jan 24,2019
0 people found
this helpful
Kyle was very helpful and informative for the start, helped me through my application and was very friendly at my viewing....
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Comment on agent fees
Good
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“Renting a property...”

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Jan 24,2019
Minithumbup
By: 'Sol Demarch'
Jan 24,2019
0 people found
this helpful
We have had a very positive experience so far with Ascend and Courtney. Easy to contact, approachable, helpful and knowledgeable.ʉ۬He always got back to us on any questions or queries we had as quickly as possible.ʉ۬Thank you for all your help!...
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“Efficient...”

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Jan 24,2019
Minithumbup
By: 'Luke'
Jan 24,2019
2 people found
this helpful
Peter has been prompt in his responses and helpful in clarifying details. The process itself has been easy and simple to complete. I would recommend prospective customers....
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Comment on agent fees
Agent fees were average
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“excellent...”

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Jan 24,2019
Minithumbup
Ardent
By: 'jessica .c.'
Jan 24,2019
0 people found
this helpful
gave us all of the correct and important information that we needed at the time of viewing the property and also after viewing. very kind and professional. A.Julius was great help...
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Comment on agent fees
very good, he broke everything down and listed all of the key points
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“First time renting made easy!...”

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Jan 21,2019
Minithumbup
By: 'Cameron'
Jan 21,2019
2 people found
this helpful
Peter and Abigail were very helpful throughout the renting process. Both staff members took time to explain each part of the process and help speed things along. Everything was arranged around my relatively tight schedule with work commitments. A potentially stressful experience made simple....
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Good
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“Best agent so far...”

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Jan 20,2019
Minithumbup
By: 'Tahir'
Jan 20,2019
0 people found
this helpful
I had the best experience with any letting agent so far. Catalina was very polite and helping. Responded quickly to all queries and conveyed all requests promptly to landlord. would definitely recommend....
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Comment on agent fees
Good
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“Very Happy...”

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Jan 19,2019
Minithumbup
By: 'Beth'
Jan 19,2019
2 people found
this helpful
Very happy overall with how helpful everyone was as it's my first time renting, very quick at getting information for me and giving full answers to any questions I had....
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“Great experience...”

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Jan 15,2019
Minithumbup
Lucy Wakeland
By: 'Raluca'
Jan 15,2019
0 people found
this helpful
Great experience with the agency, I'm a tenant for 3 years, great service, Lucy is one of the best and always helped with anything we needed . Highly recommended! 5 stars from me !...
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Comment on agent fees
Good
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“Agency...”

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Jan 14,2019
Minithumbup
By: 'Anoop Thomas'
Jan 14,2019
0 people found
this helpful
I recommend this agency, helpful staff fast processing.initially felt the application process is bit complicated but all went well with the support of staff Special thanks to Cloudia and Lucy ....
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Comment on agent fees
Ok
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“Not bad overall but improvements should be made...”

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Jan 11,2019
Minithumbdown
By: 'Rachel C'
Jan 11,2019
5 people found
this helpful
I spent a year living in a property managed by Ascend. They have many professional and reliable members of staff who will deal with any queries or issues competently and efficiently. Just going to give James Hardern a mention as when he was the property ...
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Comment on agent fees
Feels are excessively high and too frequent.
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“Very poor...”

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Jan 04,2019
Minithumbdown
By: 'Brenda'
Jan 04,2019
8 people found
this helpful
Very expensive with ridiculous extra fees e.g. we were charged to go and collect keys after already paying more than £300 in fees already. There were also problems with the contract and issues with their communication. Some maintenance issues are dealt with quickly, but others ...
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Comment on agent fees
Too expensive.
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“Excellent!...”

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Dec 21,2018
Minithumbup
Elaine Hulme
By: 'Sam'
Dec 21,2018
0 people found
this helpful
Great customer service. I wouldn't hesitate to recommend Elaine and the team. Elaine kept us constantly up to date with what was happening whilst selling our property and nothing was too much trouble, making what could have been a stressful experience very easy....
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Comment on agent fees
Good
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“Airedale House Apartment Bradford...”

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Dec 20,2018
Minithumbup
Lucy Sexton
By: 'Abdul'
Dec 20,2018
0 people found
this helpful
Lucy Saxton has helped us a lot, I appreciate her help so much, she helped me through a difficult phase although it was a little tiring she got us through it. She provided me with very good customer service. Also she made sure I got ...
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Good
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“Convenient and pleasant...”

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Dec 20,2018
Minithumbup
By: 'Cristina H'
Dec 20,2018
0 people found
this helpful
Very easy and straight forward viewing booking process. Courtney was lovely and very detailed during the viewing. Professional team and very quick process! Keep up the good work!...
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Comment on agent fees
Standard
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3

Manchester, M30

Leeds, LS1

Liverpool, L1


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Ascend Properties