Ascend Properties
4.7/5, 1427 reviews
95% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
37 1 1210 66 38 0 34 1 36 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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ARLA NALS DPS SAGEagent
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“Superb from start to finish...”

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Mar 27,2019
Minithumbup
By: 'T'
Mar 27,2019
0 people found
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Superb from start to finish, Kyle was very professional, answered all questions and very prompt reply via emails. It was very refreshing dealing with an agent who you felt truely cared and pushed hard to get things over the line rather then just being a ...
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Comment on agent fees
Reasonable
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“great agent...”

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Mar 27,2019
Minithumbup
By: 'rea'
Mar 27,2019
0 people found
this helpful
kyle was very presentable and was at the apartment when we arrived, he made me feel at ease answering all the questions we asked, he has kept me informed throughout the process and has assured us that that if we have any questions we can ...
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Comment on agent fees
I think reference fees are high but they seem very professional
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“Outstanding...”

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Mar 26,2019
Minithumbup
By: '24Wheels'
Mar 26,2019
0 people found
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Refreshing helpful and solution orientated. Can't recommend them highly enough. Wish I would have started with them rather than some of the other less impressive companies!...
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Comment on agent fees
Very consistent and very clear.
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“Great Experience...”

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Mar 24,2019
Minithumbup
By: 'Jake Hardy'
Mar 24,2019
0 people found
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Courtney was incredibly helpful throughout our experience with Ascend. He went above and beyond to be helpful and I would highly recommend him....
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“Helpful and fast responses...”

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Mar 18,2019
Minithumbup
By: 'Leeds'
Mar 18,2019
0 people found
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So far the experience has been good. I have been given an answer to any questions either straight away or within the same day, can't be faulted when you have a short amount of time to complete the move in process....
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“Helpful...”

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Mar 16,2019
Minithumbup
By: 'Arun Arora'
Mar 16,2019
0 people found
this helpful
Showed me around and was very helpful. Answered all of my questions. Explained the next steps and process in full....
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“Professional 1st Class service...”

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Mar 13,2019
Minithumbup
Elaine Hulme
By: 'Alex'
Mar 13,2019
0 people found
this helpful
We met Elaine at the property. Elaine was really friendly, warm and welcoming. She put me and my husband at ease. Answering all our questions and concerns. Within minutes we were chatting like friends. She was professional at all times, caring and 1st class. Elaine ...
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Comment on agent fees
Happy with the agents fees.
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“Professional and hassle free...”

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Mar 12,2019
Minithumbup
By: 'Greg Saunders'
Mar 12,2019
0 people found
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My dealings with both Peter and Abigail were professional and stress free. I was kept fully informed of the process and they were at hand to help with any questions I had....
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“Good Service...”

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Mar 08,2019
Minithumbup
By: 'Brad'
Mar 08,2019
0 people found
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Letting agents were helpful and quick in responding to any queries. Would recommend for any other tenants wanting to rent....
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“Great experience with property viewings...”

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Mar 08,2019
Minithumbup
Lucy Sexton
By: 'Luke Casey'
Mar 08,2019
0 people found
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I viewed several properties with Courtney and he was wonderful. He showed me around the apartments with a great friendly attitude, and made my experience feel very personal. Whenever I had any questions he always knew the answers and was happy to help in any ...
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Comment on agent fees
About the same as I am used to paying so nothing to complain about
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“Great agent!...”

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Mar 07,2019
Minithumbup
By: 'Michelle'
Mar 07,2019
0 people found
this helpful
Catalina was helpful and professional whilst showing us around the property and she continued to keep in touch with us afterwards, answering any queries we had....
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“Review for renting a flat...”

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Mar 06,2019
Minithumbup
By: 'Spyros A'
Mar 06,2019
0 people found
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I was well received by Mollie during the viewing of the flat. She was very friendly and provided all the information I asked her about...
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“Ascend Review...”

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Mar 05,2019
Minithumbup
By: 'Ascend Review'
Mar 05,2019
0 people found
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Courtney was really helpful getting back to me and providing me with all the information I needed. The process was very quick and easy and made things 10x easier for me as I wasn't in the city....
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“Beautifully Presented....”

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Mar 05,2019
Minithumbup
Lucy Sexton
By: 'Mykel & Donata'
Mar 05,2019
0 people found
this helpful
MollieS, the one, LucyS the two. they've been good assisting us getting this property. Talked us through everything and with the procedure getting payments and referencing was smooth in no time. they are good at what they doing as we thought is was gonna take ...
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Comment on agent fees
Good( to our expectation )
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“Good Service...”

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Mar 02,2019
Minithumbup
By: 'Louise'
Mar 02,2019
0 people found
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Very helpful, efficient and informative. Answered all our queries promptly. Explained all the fees involved and when payment would be expected. Clearly advised us what to pay to take the property off the market. Explained how the tenancy works and how to report any problems ...
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Comment on agent fees
Average fees
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“Claudia Davey...”

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Mar 01,2019
Minithumbup
By: 'GL'
Mar 01,2019
0 people found
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Claudia Davey was very helpful and friendly. We were moving from London to Manchester that was more difficult for us as we couldn't view the property. Claudia sent us a video of property which was very helpful....
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Comment on agent fees
Good
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“Fast and reliable...”

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Feb 28,2019
Minithumbup
By: 'Patryk'
Feb 28,2019
0 people found
this helpful
Mollie has provided me with fast and reliable service for my rather time constraining requirements. It was a smooth process thanks to her, I've received all of the necessary details right when I needed them - which allowed me to secure a property without any ...
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Comment on agent fees
The fees were fairly low and I was pleased with them.
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“Great service...”

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Feb 28,2019
Minithumbup
By: 'Tab12'
Feb 28,2019
0 people found
this helpful
Very helpful and friendly.she updated me on the process regularly and answered any queries I had in a timely manner....
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Comment on agent fees
I think they’re quite high
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“Very good atmosphere...”

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Feb 25,2019
Minithumbup
By: 'Dafydd Brooks'
Feb 25,2019
0 people found
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Mollie Staines was very clear and helpful for all the information and procedures that I had to do. When the move in date was a little muddled, Mollie was able to fix the issue for me which I'm very grateful for....
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Comment on agent fees
the agents fee is very acceptable
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“Great service...”

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Feb 25,2019
Minithumbup
Ardent
By: 'Noku'
Feb 25,2019
0 people found
this helpful
The agent answered all my questions and showed me around the property. He was prompt and on time and gave me time to make my own decision....
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“Veiwing...”

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Feb 22,2019
Minithumbup
By: 'Lily boot'
Feb 22,2019
0 people found
this helpful
Mollie was very helpful at the viewing, she helped me find my way when I couldn't find the property. Mollie was very polite and made us feel relaxed about the process....
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Comment on agent fees
Fees could be explained more before going forward
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“Great Service!...”

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Feb 22,2019
Minithumbup
Elaine Hulme
By: 'Helen'
Feb 22,2019
0 people found
this helpful
Elaine has been fantastic at updating me on what has been going on which was really reassuring going through the process. Catalina was great at the property visit and called me the next day to give me proper answers to questions I had during the ...
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Comment on agent fees
Not too bad compared to others.
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“Kyle Kelly absolutely so professional and genuine I would highly recommend him to family and friends!...”

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Feb 20,2019
Minithumbup
By: 'Y1'
Feb 20,2019
0 people found
this helpful
In a nutshell I was on a time schedule to move into a property ASAP it was Kyle Kelly that happened to give me a courtesy call, he came across really really friendly and helpful, it was the next day which we had arranged a ...
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Comment on agent fees
Good
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“229 Abito...”

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Feb 19,2019
Minithumbup
By: 'Faye Leadbeater'
Feb 19,2019
0 people found
this helpful
Informative with pricing and cost, honest and transparent so no hidden fees & fast in communication to landlord and myself from point of contact....
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“Review...”

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Feb 14,2019
Minithumbup
By: 'LauraB'
Feb 14,2019
0 people found
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Had a great experience renting a flat with Ascend. It was a really easy process getting viewings for properties and was kept up to date at all times. I would recommend this letting agent to anyone looking to rent a property...
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Comment on agent fees
Gppd
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“Fast and easy...”

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Feb 14,2019
Minithumbup
By: 'Jason D'
Feb 14,2019
1 people found
this helpful
First time using ascend they are a great lettings agency. Everything is done online and is super quick and easy. Thanks from Laurence and jay !...
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Comment on agent fees
Fees are a tad high for Leeds
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“Mr...”

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Feb 14,2019
Minithumbup
By: 'Farooq'
Feb 14,2019
0 people found
this helpful
I would like to say that Claudia has been really helpful, kept me updated throughout the tenancy process and made everything clear and thorough to me. I would definitely recommend her....
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Comment on agent fees
Good
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“excellent service...”

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Feb 14,2019
Minithumbup
By: 'paul terzoni'
Feb 14,2019
1 people found
this helpful
brilliant service from end to end was very easy to deal with and always kept me fully informed every step of the way...
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Comment on agent fees
very good
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“Professional and pleasant...”

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Feb 13,2019
Minithumbup
By: 'Emilia'
Feb 13,2019
0 people found
this helpful
Agent was well knowledged about the property, providing us with excellent customer service. Got back to us within hours on any matter....
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Comment on agent fees
Good
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“Easy to deal with, they sending everything in emails and ......”

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Feb 12,2019
Minithumbup
By: 'Kartumas'
Feb 12,2019
1 people found
this helpful
Easy to deal with, they sending everything in emails and on ur appointments always make sure you comming and give a call. Its not like with some other places you have to make sure of everything with them they making sure of everything you just ...
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Comment on agent fees
Agents fees is not big , reasonable amount
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3

Manchester, M30

Leeds, LS1

Liverpool, L1


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Ascend Properties