Ascend Properties
4.7/5, 1427 reviews
95% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
37 1 1210 66 38 0 34 1 36 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Review...”

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Jun 09,2019
Minithumbup
Ardent
Lucy Sexton
By: 'Louis'
Jun 09,2019
0 people found
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Happy with the lettings experience, Ardent and Lucy answered all questions that I had promptly and professionally. Would recommend them....
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“Great...”

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May 31,2019
Minithumbup
By: 'Amanda'
May 31,2019
0 people found
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Friendly staff, timely responses, mostly electronic signing so super fast too. I was misinformed re tenancy, so that delayed things....
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Comment on agent fees
Fees are a bit high
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“Couldn't be happier!!...”

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May 31,2019
Minithumbup
By: 'Mick'
May 31,2019
0 people found
this helpful
The team at Ascend really went above and beyond to make sure everything went nice and smooth from start to finish. Dealing with an agent for the first really made me anxious as it was something I hadn't experienced, but they made the whole process ...
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Comment on agent fees
Excellent!
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“Excellent service...”

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May 31,2019
Minithumbup
Elaine Hulme
By: 'Charlotte'
May 31,2019
0 people found
this helpful
Elaine and Catalina have been amazing in helping me secure my perfect property. Elaine was efficient, friendly and informative in every way. Just when I had given up hope she found something to suit exactly what I was looking for. They have both been super ...
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Comment on agent fees
As expected
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“Lettings review...”

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May 28,2019
Minithumbup
Ardent
By: 'DPC'
May 28,2019
0 people found
this helpful
Ardent was friendly, professional and efficient, helping me secure the property I needed. He answered all my questions quickly - this was particularly impressive as I viewed the property over a bank holiday weekend - something other vendors weren't able to do....
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“Efficient...”

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May 28,2019
Minithumbup
Ardent
By: 'Megan'
May 28,2019
0 people found
this helpful
Ardent has been a fantastic help with securing this rental property. I was a little bit unsure for a while about whether to go for it, and had a number of questions to ask, but when I did decide to go for it, Ardent helped ...
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Comment on agent fees
The fees seem somewhat high in contrast to other agents in the area, but you get a good service, so it is something to weigh up.
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“Property purchase...”

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May 28,2019
Minithumbup
By: 'Hannah'
May 28,2019
0 people found
this helpful
We have just completed on a property in Monton and Catalina has been a superstar throughout the process. She kept us informed of any changes and updates as soon as she received them. I found the service professional and really friendly at all times and ...
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Comment on agent fees
NA
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“Ascend Manchester...”

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May 25,2019
Minithumbup
Ardent
Lucy Sexton
By: 'jessicamcoulthurst'
May 25,2019
0 people found
this helpful
When you ring Ascend properties someone always answers straight away before the phone even has chance to ring. All members of staff we have dealt with on the phone have been polite and helpful and wished us luck with our flat viewings. Ardent who showed ...
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Comment on agent fees
Agency fees were pretty standard from what I have been quoted from other agencies in the Manchester area.
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“Friendly, efficient agents...”

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May 24,2019
Minithumbup
Lucy Sexton
By: 'Woolner and Gardiner'
May 24,2019
0 people found
this helpful
We viewed the property with Mollie, who was very friendly and helpful. She let us view the flat without feeling pressured or rushed and was really great at answering our questions. After deciding to go ahead with the flat we've been dealing with Lucy who's ...
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Comment on agent fees
Fees are a little high however the team are constant professionals and you know you’re in good hands.
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“Very helpful agent...”

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May 23,2019
Minithumbup
By: 'Dan'
May 23,2019
0 people found
this helpful
We met Peter at the Victoria Mill development to view a small range of different size flats in the building, upon arrival, Peter was very friendly and welcoming. When looking through the flats, Peter was very helpful in answering any questions we had, and let ...
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Comment on agent fees
The fees were a little higher than I was expecting, but I was willing to pay the securing fee as I had a short space of time to secure a property, and had found an ideal home.
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“Friendly and helpful agent!!...”

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May 22,2019
Minithumbup
By: 'Ione Melo'
May 22,2019
0 people found
this helpful
Peter showed me around the property i am due to move into, upon meeting Peter he had a lovely friendly manner and was extremely professional. All my questions were answered. The agenceny have acted very quickly to proceed with my moving date and contracts and ...
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Comment on agent fees
Reasonable
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“viewings at Victoria Mill Leeds...”

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May 22,2019
Minithumbup
By: 'samuel hallett'
May 22,2019
0 people found
this helpful
On arrival to the apartment complex i was met by Peter, we talked for a good 5/10 minutes about some of the history of the complex and future plans for the area etc. He was well informed and very pleasant! We looked through four different apartments ...
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Comment on agent fees
good
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“Amaising service...”

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May 22,2019
Minithumbup
Elaine Hulme
By: 'Vlad'
May 22,2019
0 people found
this helpful
It was very lovely to work with Elaine. Very nice agent. She help me to found wery good flat close to my job.Thank you so much....
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Comment on agent fees
It was very lovely to work with Elaine. Very nice agent. She help me to found wery good flat close to my job.Thank you so much.
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“Extremely professional!...”

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May 21,2019
Minithumbup
Scott Teale
By: 'John H'
May 21,2019
0 people found
this helpful
Great service from start to finish with Ascend. Peter and Scott have been a huge help to my flat hunting process. Any questions have been answered promptly and service is always handled professionally. I've had numerous viewings and all have been consistently good. Thanks for ...
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“Incredibly helpful from start to finish...”

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May 21,2019
Minithumbup
By: 'JBurke'
May 21,2019
0 people found
this helpful
Ascend have made my first ever move as pain free as possible from booking the viewing to signing the contract. I've had no problems with any of their staff at all and they've always been happy to take my calls and respond to emails. Top ...
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Comment on agent fees
Fees were reasonable. Obviously had I waited a month the admin fees would have been waved but I was in a rush.
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“Top Class...”

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May 18,2019
Minithumbup
By: 'Ed S'
May 18,2019
0 people found
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In the middle of purchasing a property through Ascend, Catalina has been first class since day one, great communication which you don't get with a lot of estate agents, highly recommended....
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“Friendly and professional...”

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May 18,2019
Minithumbup
Elaine Hulme
By: 'Virginia'
May 18,2019
0 people found
this helpful
Elaine was very professional regarding application fees and optional properties available for viewing. I was able to understand the company's fees system and really appreciated being offered other properties options....
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“Great service...”

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May 16,2019
Minithumbup
Lora Barker
By: 'Adib'
May 16,2019
0 people found
this helpful
As a landlord I have been very pleased with the service Ascend provides. My portfolio manager Lora is very efficient in managing my properties, all my queries are answered promptly, works are carried out in a timeley manner, and I am always kept up to ...
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“Pleasant Experience!...”

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May 13,2019
Minithumbup
By: 'JodieA'
May 13,2019
0 people found
this helpful
Kyle was informative and helpful in answering our questions and assisting us with what steps to take next. I would be happy to work with him again....
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Comment on agent fees
The fees were reasonable.
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“Helpful and friendly...”

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May 10,2019
Minithumbup
Ardent
By: 'Liam Hulmes'
May 10,2019
0 people found
this helpful
The team at Ascend Manchester are so friendly and helpful. All of my concerns and questions were answered efficiently and there is always someone friendly at the other end of the phone....
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“what a great woman!...”

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May 09,2019
Minithumbup
By: 'Fatema Ali'
May 09,2019
0 people found
this helpful
she did her best with me, she literally didn't leave me she was always asking me about if i need any help or is everything went ok, she is the best agent member that i have worked and contact with, Anna did a very hard ...
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“Excellent service...”

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May 08,2019
Minithumbup
By: 'Bill Brooks'
May 08,2019
0 people found
this helpful
Mollie was knowledgeable, kind, extremely helpful, and went above and beyond to communicate necessities to me during various hours of the days, to help speed the moving process along as quickly as possible. I'm thoroughly satisfied with the communication levels, and the management and organisational ...
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Comment on agent fees
Good
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“Very impressive...”

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May 08,2019
Minithumbup
By: 'Erika'
May 08,2019
0 people found
this helpful
Me and my mum are very pleased to have someone helping us to move in a new property. Paul is very professional but also, a very nice person to work with. Definitely recommend this agency 10/20...
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Comment on agent fees
Very impressive
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“Work around you...”

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May 05,2019
Minithumbup
Ardent
By: 'ShannenWilson'
May 05,2019
0 people found
this helpful
Really happy with my letting experience with Ardent in particular, he was very informational about the property and easy to get in contact with to discuss future proceedings, letting process has been quick and moved in within 10 days of first viewing!...
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Comment on agent fees
Agency fees are a bit steep but as a single tenant they are slightly reduced.
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“Very pleased!...”

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May 04,2019
Minithumbup
By: 'Adam'
May 04,2019
0 people found
this helpful
This will be a big change for us and Kyle has done an amazing job at making myself and my roommate comfortable in the home and fast responses, very pleased!...
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Comment on agent fees
Good
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“10/10 amazing...”

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May 04,2019
Minithumbup
By: 'Leah'
May 04,2019
0 people found
this helpful
Highly recommend coming to Acend if your looking for your new property. Couldn't of been more of a helping hand then what they was! Really appreciated everything....
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Comment on agent fees
Really helpful in getting us the best experience with Acend.
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“The worst agent experience I've had in Manchester....”

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Apr 30,2019
Minithumbdown
By: 'Ex-tenant'
Apr 30,2019
23 people found
this helpful
An agent that only cares about profits, even at the expense of their tenants well-being. They are happy to look the other way when serious repairs are raised with the Landlord. They are happy to deceive you with unfair charges. They are happy with doing ...
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Comment on agent fees
Extortionate and unjust. Especially given the new legislation on the horizon. Many agents are embracing it already and abolished fees to show their willingness. Ascend have actually skyrocketed them in order to squeeze every last bit of profit they can, regardless of it's morality.
Was this helpful? Yes
By: Ex-tenant
Jun 25, 2019
View all comments (2)
I already did provide further details and I have your final viewpoint from the director, which avoided my questions. I'm submitting a complaint to the ombudsman. ...

“Disappointing...”

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Apr 29,2019
Minithumbdown
By: 'Tenant'
Apr 29,2019
13 people found
this helpful
Disappointing experience. Very expensive admin fees, with additional fees on top. Staff very difficult to get hold of and often avoided and ignored questions regarding the flat / tenancy. The whole experience was a bit of a nightmare....
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By: Adam Stephenson
Apr 29, 2019
View all comments (1)
As you have decided to remain anonymous, we are unable to find any contact details for yourself on our system - is it possible for you to please give Adam a call on 0161 667 5172 or 07872 025 102? We would like to speak to you and rectify any issues you may be having. Thanks, Ascend Properties ...

“AWESOME STAFF...”

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Apr 25,2019
Minithumbup
By: 'Yusuf'
Apr 25,2019
1 people found
this helpful
The staff have been simply awesome. They're experienced, well acquainted with customer service and very prompt and helpful. Abigail was helpful during viewing and demonstrated good knowledge of the property, even offered useful suggestions based on my needs. Lucy on the other hand was impressive ...
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Comment on agent fees
The fees are too much. The Agent may need to review and get away with fees that are not necessary. Deposit protection and check in fees need not be charged, for example.
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“good experience...”

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Apr 24,2019
Minithumbup
By: 'Walaa'
Apr 24,2019
1 people found
this helpful
I had a good and friendly experience when I booked a viewing for a house with " Ascend properties " I really recommend dealing with it....
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Comment on agent fees
good
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3

Manchester, M30

Leeds, LS1

Liverpool, L1


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Ascend Properties