Ascend Properties
4.7/5, 1427 reviews
95% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
37 1 1210 66 38 0 34 1 36 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA NALS DPS SAGEagent
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“Friendly Experience...”

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Dec 20,2018
Minithumbup
By: 'Natalia'
Dec 20,2018
0 people found
this helpful
I have had a friendly and warm experience with Kyle at Ascend Properties, who showed me around the first property which I promptly decided to move to. The lettings process can be stressful, especially as I was living in a different city to the property, ...
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Comment on agent fees
I do think the agency application fee is high given that there are additional fees to incur on top.
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“Excellent and swift service...”

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Dec 20,2018
Minithumbup
By: 'Kirsty'
Dec 20,2018
0 people found
this helpful
Catalina was very helpful and informative throughout the viewing. She was very honest and gave us all the details we needed to view the properties and make a decision. Thank you :)...
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Comment on agent fees
Average
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By: Pauline Jarnell
Jan 21, 2019
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Really pleased with the service. Very helpful people. Would recommend ...

“Renting an apartment under the Ascend properties...”

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Dec 19,2018
Minithumbup
By: 'Suheir'
Dec 19,2018
1 people found
this helpful
The support I found from the above staff was really very encouraging for me to go further with thinking positively about Apartment 8, Cotton Square. The above staff explained to me thoroughly all about it, and guided me on how to fill the required forms in ...
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Comment on agent fees
good
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“Good viewing and service...”

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Dec 17,2018
Minithumbup
By: 'Yerassyl'
Dec 17,2018
0 people found
this helpful
I have just had viewing, and liked property. Stuff works fast and efficient. I am applying to the property and will move in soon. Application fee is quite expensive....
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Comment on agent fees
Agent fees are quite expensive
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“Excellent...”

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Dec 14,2018
Minithumbup
By: 'Esien'
Dec 14,2018
0 people found
this helpful
Courtney was very professional and excellent in delivering my desired property. His communication was excellent and I was extremely comfortable dealing with him....
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Comment on agent fees
Good
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“Quick and easy...”

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Dec 10,2018
Minithumbup
By: 'Sam'
Dec 10,2018
0 people found
this helpful
Great service and allowed us to secure a property over the phone due to our circumstances and our inability to come up to Manchester to view the property....
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Comment on agent fees
Far too high.
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“Quick and easy...”

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Dec 09,2018
Minithumbup
By: 'Robc91'
Dec 09,2018
0 people found
this helpful
Great service, called up over the phone and received clear and consise information, completed application with little effort, highly recommend, thanks :)...
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Comment on agent fees
Fees a lot higher than we are used to
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“Very helpful...”

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Dec 05,2018
Minithumbup
By: 'Beth'
Dec 05,2018
0 people found
this helpful
Was very friendly, polite and made us feel at ease with any questions we had. Would recommend to other people...
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“Fantastic Service...”

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Dec 05,2018
Minithumbup
Elaine Hulme
Laura Murphy
By: 'Tina'
Dec 05,2018
0 people found
this helpful
I bought my apartment through Ascend, Elaine was fabulous and extremely patient with all my viewings, always punctual and listened to what I wanted and found me my perfect home. How she survived the experience I'm not sure! I was also renting through Ascend at ...
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Comment on agent fees
very competitive
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“Great Service...”

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Dec 04,2018
Minithumbup
By: 'Zohaib'
Dec 04,2018
0 people found
this helpful
Experienced great service working with Catalina, all of my questions were answered well and quickly. There has been a smooth transition when submitting my tenancy application....
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Comment on agent fees
Good
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“Friendly Experience...”

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Dec 04,2018
Minithumbup
By: 'Natalia'
Dec 04,2018
0 people found
this helpful
I had a friendly and warm experience with Kyle when viewing my property. The letting process can be stressful especially as I was living in a different city to the property, but Kyle was very informative....
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Comment on agent fees
A little high given there are additional fees to incur
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“Amazing service...”

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Dec 03,2018
Minithumbup
By: 'Abbie Kirwan'
Dec 03,2018
0 people found
this helpful
Really happy with my experience with ascend. Staff were extremely helpful, and made the whole experience of applying to rent easy and stress-free!...
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Comment on agent fees
Good
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“Great customer service...”

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Nov 26,2018
Minithumbup
Adam Stephenson
By: 'Grace'
Nov 26,2018
0 people found
this helpful
Very quick and easy process with all agents.co.uk. They keep you well informed of the process under taken...
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Comment on agent fees
Good
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“Very pleasant...”

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Nov 26,2018
Minithumbup
By: 'Jackenson Lamour and Brandi Harvey'
Nov 26,2018
0 people found
this helpful
COURTNEY was very professional and nice to us he made the whole process welcoming and we was happy with his service....
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Comment on agent fees
He is very good and professional
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“Ascend - Fast service...”

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Nov 20,2018
Minithumbup
By: 'Vlad P.'
Nov 20,2018
0 people found
this helpful
Fast and convenient service. Information was provided quickly and clearly as well as, I got answers on all my question....
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Comment on agent fees
Application Fee is little bit high, but can live with that.
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“Great agent...”

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Nov 19,2018
Minithumbup
Lucy Wakeland
By: 'Olga'
Nov 19,2018
0 people found
this helpful
Communicating with the agents was very good, I received replies very quickly. Both of them were helpful and nice, and I am looking forward to living in the newly rented apartment....
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Comment on agent fees
It's a bit on the expensive side, but also the flat is in a highly desired area so it's understandable.
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“Great service....”

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Nov 19,2018
Minithumbup
Lucy Wakeland
Robert
By: 'James C'
Nov 19,2018
0 people found
this helpful
The agents have been very clear and quick to respond to questions, as well as professional and very courteous throughout....
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“Brilliant...”

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Nov 19,2018
Minithumbup
Lucy Wakeland
By: 'Natasha Ashworth'
Nov 19,2018
0 people found
this helpful
Thank you to Rob for all the support whilst moving in & viewing very good and always open & honest. Thank you again ever so much x...
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Comment on agent fees
Brilliant
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“Professional work...”

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Nov 19,2018
Minithumbup
Robert
By: 'Wid'
Nov 19,2018
0 people found
this helpful
Robert is good person and postive behavours, He was honest and professional in his work. I'm happy that I dealt with him....
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Comment on agent fees
Little bit expensive
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“Excellent...”

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Nov 19,2018
Minithumbup
By: 'Alex'
Nov 19,2018
0 people found
this helpful
Courtney was welcoming and accomdating when he met us at the property. He gave us a comprehenisve guide to the process. He put me at ease as it is my first time renting in Manchester and provided great insight to the area and the properties ...
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“Speed up rent agreement...”

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Nov 19,2018
Minithumbup
By: 'Courtney Crooks'
Nov 19,2018
0 people found
this helpful
Speed up the process to send the information about the rent agreement, as well as the required information close the agreement....
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“Secured my property...”

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Nov 19,2018
Minithumbup
Robert
By: 'Michela'
Nov 19,2018
0 people found
this helpful
Rob was very helpful on the viewing and helped me secure my property with ease and answered all questions that I had...
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“Ascend Review...”

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Nov 19,2018
Minithumbup
Robert
By: 'Ujas'
Nov 19,2018
0 people found
this helpful
Ascend are very professional, friendly and helpful when searching for a property. The staff were always available and happy to answer and queries I had. Having dealt with Rob, he was very knowledgeable, patient and helpful in providing excellent customer service....
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Comment on agent fees
The agency fees are quite high, but when comparing with other agents it can be seen as reasonable, however a breakdown of why the fee's are the price they are would be useful.
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“Good service...”

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Nov 19,2018
Minithumbup
By: 'Tom Jones'
Nov 19,2018
0 people found
this helpful
We originally booked to view just one property with Ascend, but ended up viewing three, as Courtney was prepared to be flexible and happy to organise a viewing of additional properties with he suggested would fit our needs at short notice. On organising rent and ...
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“Alto...”

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Nov 19,2018
Minithumbup
Robert
By: 'Jc'
Nov 19,2018
0 people found
this helpful
Very good communication. Always happy to help. We did everything we need and answered all our questions. Thanks so much....
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Comment on agent fees
A bit expensive
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“Review...”

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Nov 16,2018
Minithumbup
By: 'Mrak'
Nov 16,2018
1 people found
this helpful
Courtney was friendly and accessible while showing me the property, coming on time and answering all the questions I had....
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“Letting as a Tenant...”

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Nov 15,2018
Minithumbup
Lucy Wakeland
By: 'Jenna'
Nov 15,2018
4 people found
this helpful
Courtney was extremely helpful and friendly when showing us around the flat and immediately enabled me to secure the property. When asked for any payments to be expected he outlined the application fee, deposit and rent payments, as expected. However, it was very shocking and ...
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Comment on agent fees
Although the employees themselves are extremely friendly the let down with the Agency is extremely expensive fees such as that for check-in, deposit holding and immigration checks. Also, the fact that during my process these were not fully disclosed is what made it more difficult to trust the firm. There are also more fees to be expected during check out or renewal of the contract.
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“Ascend are only interested in your money...”

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Nov 13,2018
Minithumbdown
By: 'Sarah'
Nov 13,2018
32 people found
this helpful
Myself and my fellow tenant have had multiple issues with Ascend properties from the moment we signed the contract. The first being Ascend losing the funds I had transferred to them before moving in. This was extremely stressful as Ascend said we would not be ...
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Comment on agent fees
Ridiculously expensive! We used Reeds Rains when we moved and the fees were half the amount we paid with Ascend.
Was this helpful? Yes
By: Ascend Properties
Jun 24, 2019
View all comments (1)
Unfortunately, we have been unable to locate your tenancy and therefore cannot provide further detail or explanation. If you would like to provide further details or contact the office, we would be happy to discuss further. ...

“Easy process...”

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Nov 12,2018
Minithumbup
Lucy Wakeland
By: 'Joana'
Nov 12,2018
0 people found
this helpful
We used Ascend to rent a property. Everything was straight forward and easy. Staff is very friendly and efficient as they were very quick to answer all our questions....
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“Good experience...”

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Nov 12,2018
Minithumbup
Lucy Wakeland
By: 'Andre'
Nov 12,2018
0 people found
this helpful
We rented a property with this agency. Overall it went smoothly and quickly. We were always up to date with the process and the staff was very friendly and helpful....
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3

Manchester, M30

Leeds, LS1

Liverpool, L1


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Ascend Properties