Ascend Properties
4.7/5, 1427 reviews
95% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
37 1 1210 66 38 0 34 1 36 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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ARLA NALS DPS SAGEagent
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“Very helpful and great customer experience. F......”

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Jul 03,2020
Minithumbup
Joseph McCorkindale
By: 'Pritzie Danna Balitucha'
Jul 03,2020
0 people found
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Very helpful and great customer experience. Fast turn around, paperworks done within the day after I enquired. Will recommend this agency....
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“Joseph is very efficient and he is ready to p......”

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Jul 02,2020
Minithumbup
Joseph McCorkindale
By: 'Xingwu Ge'
Jul 02,2020
0 people found
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Joseph is very efficient and he is ready to provide help for us. We can discuss everything with him and always get problems solved....
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“Joseph was absolutely fantastic from start to......”

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Jul 01,2020
Minithumbup
Joseph McCorkindale
By: 'Helena Harvey'
Jul 01,2020
0 people found
this helpful
Joseph was absolutely fantastic from start to finish updating me on all the information and great speedy service! Took a weight off my shoulders!...
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“It was a lot easier than I thought it would b......”

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Jun 30,2020
Minithumbup
Amanda Field
By: 'Joseph Blakemore'
Jun 30,2020
0 people found
this helpful
It was a lot easier than I thought it would be to move during the pandemic, but Amanda helped make the whole process streamlined and the online applications and phone calls online made it very easy for us in a time where we couldn't leave ...
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“Tom was really helpful in helping me find an ......”

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Jun 30,2020
Minithumbup
Tom Best
By: 'Rebecca Laycock'
Jun 30,2020
0 people found
this helpful
Tom was really helpful in helping me find an apartment in the area I was looking for. He was very responsive to my emails, calls and messages and answered all of my questions to help me through the process a bit easier. I actually found ...
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“Ascend properties were very helpful and quick......”

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Jun 29,2020
Minithumbup
Joseph McCorkindale
By: 'Cassie'
Jun 29,2020
0 people found
this helpful
Ascend properties were very helpful and quick to respond to any of my queries. I dealt with both Joseph and Jessica, I appreciate their time and patience....
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“I had a very good experience. The agent I spo......”

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Jun 29,2020
Minithumbup
By: 'Rose'
Jun 29,2020
0 people found
this helpful
I had a very good experience. The agent I spoke to was very communicative and patient with me as I didn’t understand what the plots mean to check which house on the brochure, but he explained to me on how to check. I am ...
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“Professional, quick and easy to deal with...”

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Jun 29,2020
Minithumbup
Amanda Field
By: 'Tom O'Callaghan'
Jun 29,2020
0 people found
this helpful
I’ve dealt with Amanda and Jess the last week, moving very quickly through the process and keeping me up to date and feeling very secure about first time renting! It was an absolute breeze and I’m surprised I’d never heard of Ascent ...
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“Where do I start. Kyle was amazing and super ......”

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Jun 29,2020
Minithumbup
By: 'Lucinda inman'
Jun 29,2020
0 people found
this helpful
Where do I start. Kyle was amazing and super helpful. I haven’t known anyone to help as much as he did today and I felt like I was so annoying as I kept calling asking questions. I would definitely recommend use to anyone I ...
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“Been super helpful and easy to communicate wi......”

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Jun 24,2020
Minithumbup
By: 'Charlotte Parker'
Jun 24,2020
0 people found
this helpful
Been super helpful and easy to communicate with! Can’t recommend more!! Always available to answer any questions and super helpful...
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“Amanda Field and Tom Best review...”

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Jun 24,2020
Minithumbup
Amanda Field
By: 'Jack Deary'
Jun 24,2020
0 people found
this helpful
I dealt with both Tom and Amanda moving into my new home during the COVID-19 pandemic. Both of them were absolutely amazing! Always happy to help no matter. Tom immediately sent me a video tour and was helpful through the whole deposit process, and Amanda ...
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“Assistance with an old deal...”

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Jun 24,2020
Minithumbup
Robert
By: 'Mohammed El-Bahnasawi'
Jun 24,2020
0 people found
this helpful
Robert went above and beyond to make sure my new property management honoured their deal proposed 1 year ago when I first moved in. He acted promptly, professionally and put me at ease. This has been the general theme with Ascend, and as someone who's been ...
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“Tom has been incredibly helpful in helping to......”

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Jun 23,2020
Minithumbup
Tom Best
By: 'Ellie Simonds-Gooding'
Jun 23,2020
0 people found
this helpful
Tom has been incredibly helpful in helping to find a property. He is very approachable and has always made sure that any questions we had were answered....
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“Best experience I've ever had with an agency ......”

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Jun 23,2020
Minithumbup
Tom Best
By: 'Krisztina Kobanyai'
Jun 23,2020
0 people found
this helpful
Best experience I've ever had with an agency in the last 10 years, Tom has been extremely helpful and started my application as soon as I replied to video tour sent via WhatsApp... So quick and easy! Tom is clearly the Best! :)...
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“Negative...”

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Jun 22,2020
Minithumbdown
Tom
Robyn Young
By: 'Jean-Pierre Kohler'
Jun 22,2020
11 people found
this helpful
I had a very negative experience with this agency all around on several aspects during my short 1 year tennancy. The one that stands out the most is that I was bullied into "confirming" I would end my one year contract because I was applying to ...
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By: Jean-Pierre Kohler
Jun 24, 2020
View all comments (2)
The maintenance issues were reported long before the COVID19 lockdown so to use the current situation we find ourselves in, in order to facilitiate your response is disgraceful. Please see picture attached of when the smoke alarm problem was raised (10th March) and when the UK lockdown started (23rd March). For 23 days I would hear a very loud beep every few minutes causing me stress and sleepless nights as well as not being fire safe. Regarding the rodents: Yes I did in fact report this pro ...

“Great...”

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Jun 19,2020
Minithumbup
Tom Best
Amanda Field
By: 'Jack H'
Jun 19,2020
0 people found
this helpful
Very straightforward and approachable. The whole process was very streamlined and easy with most of it being online. Tom and Amanda were very approachable throughout....
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“They make you write a positive review before ......”

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Jun 19,2020
Minithumbdown
By: 'Nimrod Nyakonda'
Jun 19,2020
22 people found
this helpful
They make you write a positive review before you move so it looks like they are great, but in all honesty they scum you out of your deposit once you vacate the premises. They charges me £138 for " light cleaning" in a two bedroom flat. Please ...
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By: Nimrod
Jun 26, 2020
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You would say that though wouldn't you, could please kindly show any proof that I was aggressive in any way. ...

“Very helpful and professional while I was in ......”

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Jun 18,2020
Minithumbup
Joseph McCorkindale
By: 'olivia grindrod'
Jun 18,2020
0 people found
this helpful
Very helpful and professional while I was in the process of letting my property. They were very pleasant and made sure I had all the information I needed by answering all my questions to a high standard...
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“Excellent friendly service. They managed to a......”

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Jun 18,2020
Minithumbup
Ardent
Amanda Field
By: 'Adam Watson'
Jun 18,2020
0 people found
this helpful
Excellent friendly service. They managed to arrange a viewing of the property very last minute amidst the corona virus pandemic which lead to everything being sorted within the week!...
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“Happy and delightful service...”

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Jun 16,2020
Minithumbup
Ewan Rowe
By: 'Fern Swindells'
Jun 16,2020
2 people found
this helpful
Ewan recently helped me and my friend with an apartment in Manchester. Even in the Covid-19 pandemic, he was more than happy to assist with all of our needs and make sure that we were safe and comfortable when viewing the apartment. Ewan was also ...
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“Brilliant service from beginning to end! All ......”

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Jun 16,2020
Minithumbup
Vicky Kirby
Eleanor Crockett
By: 'Hannah Willetts'
Jun 16,2020
0 people found
this helpful
Brilliant service from beginning to end! All the people we have spoken to have been extremely helpful and would definitely recommend anyone to rent with Ascend....
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“Customer service is excellent and the respons......”

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Jun 16,2020
Minithumbdown
Vicky Kirby
Lucy Sexton
By: 'Laura Carty'
Jun 16,2020
0 people found
this helpful
Customer service is excellent and the response time was fab. The whole process was easy and went smoothly. Once I called to enquire about the property I immediately received the emails needed to go forward with my application. All the information needed was outlined in ...
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“Review from tenant...”

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Jun 16,2020
Minithumbup
By: 'Chloe Davies'
Jun 16,2020
0 people found
this helpful
Kyle dealt with my enquiry from start to finish he was professional and also answered all questions that I asked regarding the application/deposits etc....
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“Absolutely amazing service....”

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Jun 12,2020
Minithumbup
Joseph McCorkindale
By: 'Melissa McGhee'
Jun 12,2020
0 people found
this helpful
Absolutely amazing service. Answered all my questions with complete clarity and we can not wait to move into our new home. Thank you to Joseph and his team....
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“The process has been so simple! Charlotte, fr......”

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Jun 12,2020
Minithumbup
Charlotte Hill
By: 'Jorden Fairfax'
Jun 12,2020
0 people found
this helpful
The process has been so simple! Charlotte, from the very first phone call (at 10am today) went above and beyond on helping me. I think I called her at least 3 times with questions, each time she answered them perfectly and patiently. She's an outstanding member ...
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“Great service...”

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Jun 12,2020
Minithumbup
By: 'Hannah'
Jun 12,2020
0 people found
this helpful
Called and spoke to Jess within minutes she had sent us the application form and the same day we were offered a property a couple of days later we were told the property was no longer available and we were gutted but within half a ...
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“Brilliant company, amazing staff...”

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Jun 11,2020
Minithumbup
By: 'Danni Neill'
Jun 11,2020
0 people found
this helpful
I’ve had a brilliant experience with Ascend. Catalina is amazing! Any questions I had over email/phone she would get back to me straight away. She went out of her way to get me in for a viewing too. Would recommend and use this ...
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“I am a first time buyer, I was not very knowl......”

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Jun 09,2020
Minithumbdown
Ektha Mehta
Lucy Wakeland
By: 'Yifan Li'
Jun 09,2020
11 people found
this helpful
I am a first time buyer, I was not very knowledgeable to property and misrepresented by the selected information the agent disclosed to me, as the property was not fit for a mortgage buyer they still let me put down reservation without disclosing that the ...
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By: Ascend Properties
Jun 10, 2020
View all comments (3)
Ms Li, if you wish to discuss this matter further, we are more than happy to have a conversation over the phone or alternatively you can follow our internal complaint’s procedure, which you are already in possession of. ...

“Very good experience and very friendly staff ......”

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Jun 08,2020
Minithumbup
By: 'Scott'
Jun 08,2020
0 people found
this helpful
Very good experience and very friendly staff always on hand to answer any questions. Would definitely use Ascend again. Excellent...
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“Straightforward and very helpful...”

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May 29,2020
Minithumbup
Joseph McCorkindale
By: 'Hollie Mellor'
May 29,2020
0 people found
this helpful
Due to there being no viewings of properties at the moment, I was sent a video of the flat and Joseph was more than happy to answer all the questions I had regarding the flat. Following on from this, he has kept me in the ...
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3

Manchester, M30

Leeds, LS1

Liverpool, L1


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Ascend Properties