Ascend Properties
4.7/5, 1335 reviews
95% recommended
90% sales valuation accuracy
94% sales fee satisfaction
89% lettings valuation accuracy
86% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 89% 86% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
36 1 1126 61 38 0 33 1 36 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA NALS DPS SAGEagent
Images & Videos

“The team at Ascend were great. Catalina was e......”

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Nov 16,2019
Minithumbup
By: 'Matt Dennis Concannon'
Nov 16,2019
0 people found
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The team at Ascend were great. Catalina was extremely helpful in our search for a property. Very thorough in sending forms so we could get the ball rolling. We managed to get the property confirmed within the same day as viewing and it was taken ...
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“Very Poor service. I would not recommend asce......”

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Oct 21,2019
Minithumbdown
By: 'Mariam Said'
Oct 21,2019
33 people found
this helpful
Very Poor service. I would not recommend ascend properties to any of my family and friends under any circumstance. The apartment I had rented was in a very very poor state. I was promised so many things and they did not deliver, in fact I ...
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“Great service....”

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Oct 12,2019
Minithumbup
By: 'Carole Spirit'
Oct 12,2019
0 people found
this helpful
Another great service from Ascend. They look after all my properties and I can't fault them. They do a very thorough job, and The staff are always very pleasant and efficient. They find me some lovely tenants too!...
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“***They are horrendous, they do not make their customers a ......”

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Oct 11,2019
Minithumbdown
By: 'Paige'
Oct 11,2019
18 people found
this helpful
***They are horrendous, they do not make their customers a priority and try to scam you out of your deposit at the end of your tenancy! Fiona dealt with our case very unprofessionally and I was extremely glad to make sure she didn't deal with ...
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“Worst agency ever...”

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Oct 02,2019
Minithumbdown
Ewan Rowe
By: 'Deniss'
Oct 02,2019
6 people found
this helpful
Worst agency ever. Lied me from beginning. I rented an apartment from them and everything was fine. a few days after i moved in and they let me know that the apartment is for sale and they gonna bring potential customers to see this property. ...
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“Easy to contact with Agency. Quick respond a......”

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Sep 24,2019
Minithumbup
By: 'Phisit Juathai'
Sep 24,2019
0 people found
this helpful
Easy to contact with Agency. Quick respond and very kind when we meet. The property is on standard located in a good location....
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“Spoke with KYLE, who professionally and swift......”

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Sep 19,2019
Minithumbup
By: 'Christopher Doran'
Sep 19,2019
0 people found
this helpful
Spoke with KYLE, who professionally and swiftly dealt with my enquiry, resulting in me securing the lease on the property, on the same day, as a landlord, and ext owner of an estste agent I was more than happy with his service, and would certainly ...
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“AVOID at all costs...”

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Sep 19,2019
Minithumbdown
Adam Stephenson
Lora Barker
By: 'Amy Pe-Jones'
Sep 19,2019
5 people found
this helpful
AVOID at all costs. Working with this managing agency was the worst mistake I ever made. They do not care about their clients be it a landlord or tenant. They do not respect contractual agreements, they falsify legal documentation, keep your deposit once it has ...
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Attachments

Review file
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By: Ascend Properties
Oct 01, 2019
View all comments (1)
Hi Amy, You experienced an unfortunate sequence of events during your ownership of a property managed by Ascend. We strongly refute allegations of falsifying legal documentation. Ascend have provided advice on your situation and made recommendations based on our experience. We have also advised on legal opportunities available in relation to recovering your previous tenants arrears. You are still within your rights to pursue this balance. Again, we are very sorry for the experience yo ...

“Very good experience....”

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Sep 16,2019
Minithumbup
Amanda Field
By: 'Thomas Kitching'
Sep 16,2019
0 people found
this helpful
Very good experience. They were very responsive with emails concerning any queries I had and was patient with the whole process....
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“Hi Hope everybody having a great dayMy na......”

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Sep 13,2019
Minithumbup
By: 'Ali Alshammari'
Sep 13,2019
0 people found
this helpful
Hi Hope everybody having a great day My name is Ali i come from Kuwait to Liverpool to study business management, I'm bad at describing things, but this is a review I should write, my experience with Kyle is very good actually, He seems honest ...
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“Refreshingly professional and responsive!...”

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Sep 07,2019
Minithumbup
Robert
By: 'Emily Hargreaves'
Sep 07,2019
0 people found
this helpful
I found Ascend to be extremely professional, using initiative to provide recommendations (to help my apartment be rented quicker) where appropriate. Also very responsive communication. Although Ascend were not the agency who ended up finding my current tenants (they worked on a no win no ...
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“This is just a little message to show my appr......”

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Sep 05,2019
Minithumbup
By: 'Paulo'
Sep 05,2019
0 people found
this helpful
This is just a little message to show my appreciation for the Agent Mollie Staines, I found her to be very knowledgable about the property she was presenting and her approach in particular her customer service has been outstanding.I am new to the area ...
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“Very helpful and informative staff. Helped fi......”

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Sep 04,2019
Minithumbup
By: 'Lauren'
Sep 04,2019
0 people found
this helpful
Very helpful and informative staff. Helped find our flat with short notice. Special thanks to Alexandra for sorting it all for us...
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“Kyle was on time for viewing, informative and......”

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Sep 03,2019
Minithumbup
By: 'David Maxwell'
Sep 03,2019
0 people found
this helpful
Kyle was on time for viewing, informative and answered questions and due to urgency of let made things happen to ensure I was in the property 1 week later....
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“Amazing; Kyle Kelly...”

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Aug 29,2019
Minithumbdown
By: 'Shahd Hasan'
Aug 29,2019
0 people found
this helpful
Kyle has been of great assistance and made the process of viewing and applying for the property as easy as possible....
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“Avoid...”

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Aug 19,2019
Minithumbdown
By: 'Afzal Ali'
Aug 19,2019
8 people found
this helpful
Luckily I did not have to pay moving in fees, so did not feel obliged writing a forced positive review. Now that I have moved out of the property I can write an honest account of what ascend are like. And they are the agency ...
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“Flat viewing today...”

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Aug 19,2019
Minithumbup
By: 'Tabraiz Ali'
Aug 19,2019
0 people found
this helpful
I had a flat viewing for a property in Pall Mall and waa shown around by Kyle, who was very informative and helpful. He answered all my questions and made it a pleasant experience overall....
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“They supported in me in all processing and i ......”

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Aug 16,2019
Minithumbup
By: 'Akhila Augustin'
Aug 16,2019
0 people found
this helpful
They supported in me in all processing and i loved it.looking forward for more assisstance to help me in getting all Processing done...
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“First experience with Ascend...”

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Aug 13,2019
Minithumbup
By: 'Josh Lea'
Aug 13,2019
0 people found
this helpful
I have recently viewed a property in Manchester through Ascend. Tom was there to show me and my partner around and he was very helpful. He answered all questions and explained everything in great detail. We paid the deposit quickly after viewing and the application ...
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“I leased a property with ascend properties ......”

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Aug 12,2019
Minithumbup
By: 'Mayowa Ayodele'
Aug 12,2019
0 people found
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I leased a property with ascend properties for a year. When I viewed the flat I was offered £30 off my check in fee if I gave a review so I didn't give one at the time. Now I think I can give an honest review ...
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“Outstanding Service...”

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Aug 09,2019
Minithumbup
Tom
By: 'Yemi Akanle'
Aug 09,2019
0 people found
this helpful
I would like to say a huge thank you to Tom Billington and the Ascend team for helping myself and my Daughter find our ideal family home. Tom, was professional, efficient, and extremely friendly throughout the whole process, from beginning to end. Once again, I ...
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“Was very helpful with everything, did everyth......”

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Aug 08,2019
Minithumbup
By: 'Luke Moss-Kelly'
Aug 08,2019
0 people found
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Was very helpful with everything, did everything she could to help me and was very welcoming. Definitely the best letting agent I’ve had the pleasure of meeting...
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“I had a good and friendly experience with Tom......”

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Aug 07,2019
Minithumbup
Tom
By: 'Bakkiya Lakshmi'
Aug 07,2019
0 people found
this helpful
I had a good and friendly experience with Tom when I booked a viewing for a house with " Ascend properties " I really recommend dealing with it....
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3

Manchester, M30

Leeds, LS1

Liverpool, L1


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Ascend Properties