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Built on higher standards

“ Quick, easy & helpful... ”

Jun 22,2018
Minithumbup
Robert
By: 'Lois Pendleton'
Jun 22,2018
0 people found
this helpful
Whole process was very quick and simple, especially compared to other agencies. Our first visit was cancelled but Rob was very apologetic and arranged a viewing for the next day, at a time that suited us. I had a few problems with the referencing website ...
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Comment on agent fees
Agencies fees are considerably higher than I have paid previously. I have normally paid 4 weeks deposit and seems to be additional fees as well
Was this helpful? Yes

“ Very friendly but communication is not great.... ”

Jun 22,2018
Minithumbdown
Robert
By: 'Anonymous'
Jun 22,2018
0 people found
this helpful
Robert was great and extremely friendly when viewing the property but communication with ascend has not been great after signing. Nobody returns calls....
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Comment on agent fees
Bad
Was this helpful? Yes

“ Good fast service... ”

Jun 22,2018
Minithumbup
Robert
By: 'Sophie'
Jun 22,2018
0 people found
this helpful
We have used Ascend twice now for our previous property and the one we have just signed for. They are fast, efficient and very helpful with regards to the letting process....
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Was this helpful? Yes

“ Quick service... ”

Jun 22,2018
Minithumbup
By: 'Stephanie'
Jun 22,2018
0 people found
this helpful
Robert has been truly helpful through out this process. We had to find a property quickly and he has really helped us find the best property in the fastest turn around! The only reason I wouldn't give 5 stars is to do with the application ...
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Comment on agent fees
Generally good although there were a few extra fees during the application process which seemed unnecessary and expensive
Was this helpful? Yes

“ Friendly and informative!... ”

Jun 21,2018
Minithumbup
Robert
By: 'Nikki Jones'
Jun 21,2018
0 people found
this helpful
Robert was very friendly from the moment we met him, I couldn't make the first viewing but he was happy to do another for me and my friend. He was very informative about the property and we didn't feel rushed with our viewing....
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Comment on agent fees
I believe agency fees aren't his choice and the companies
Was this helpful? Yes

“ Viewing... ”

Jun 21,2018
Minithumbup
Robert
By: 'Matt'
Jun 21,2018
0 people found
this helpful
The viewing was very professional and the agent answered every question we asked clearly. The agent was also very friendly....
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Comment on agent fees
The agents fees are quite high compared to other agents
Was this helpful? Yes

“ Easy Application Process... ”

Jun 21,2018
Minithumbup
Robert
Fiona
By: 'Swapnadip'
Jun 21,2018
0 people found
this helpful
Being new to UK, I was not very familiar with the overall application process for renting a place. However, I was guided throughout and all the staffs were readily available to reach both through e-mails and phone....
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Was this helpful? Yes

“ Miracle worker... ”

Jun 21,2018
Minithumbup
Robert
By: 'Mothiah'
Jun 21,2018
0 people found
this helpful
Robert was a really enthusiastic person that told us everything that we needed to know about renting a flat. He was very friendly and helped us get along with the process much quicker than usual and this was extremely appreciated !...
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Comment on agent fees
The agent fees is quite reasonable.
Was this helpful? Yes

“ Excellent... ”

Jun 21,2018
Minithumbup
Robert
By: 'Haaris'
Jun 21,2018
0 people found
this helpful
Rob was extremely welcoming, felt like an old pal! Showed me everything and answered every question I had. It was a very pleasant experience and I wish him the best!...
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Comment on agent fees
Good
Was this helpful? Yes

“ Property in Ancoats/New Islington... ”

Jun 21,2018
Minithumbup
Courtney
By: 'Gaya'
Jun 21,2018
0 people found
this helpful
Courtney was extremely enterprising and informative. He answered our questions and told us all the relevant information. This is the 5th property I am renting in Manchester, and normally when I rent, I would expect things to be given to us in proper condition so ...
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Comment on agent fees
Good Hidden charges are quite high!
Was this helpful? Yes

“ Excellent service, prompt service... ”

Jun 21,2018
Minithumbup
Robert
By: 'stushearer94'
Jun 21,2018
0 people found
this helpful
Process has been quick and easy, with excellent support from agent, quick replies, and informative dialogue throughout. As someone who is moving from outside of England, I was unable to attend flat viewings, and the pictures provided and video available on Vimeo allowed for an ...
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Comment on agent fees
As someone from Scotland, letting agent fees are new to me and I would be inclined to believe that any letting agent fees are bad. However, given the quality of the flat and the service provided I am more than happy to have paid the fees. From talking with friends and family, letting agencies in Scotland are usually difficult to deal with, and maybe if they charged more fees and earned more this would not be the case! With this said, the fees were entirely reasonable, although I can see how this may be an issue if the application was declined.
Was this helpful? Yes

“ Friendly and willing to help!... ”

Jun 20,2018
Minithumbup
By: 'Cory Cole'
Jun 20,2018
0 people found
this helpful
I have had a few viewings with Kyle over the past few months and been impressed with his attitude and friendly approach to potential tenants. Through Kyle and FIona, I was very quickly able to secure a new property with no hassle whatsoever. Fiona explained ...
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Comment on agent fees
Good, below the average and well worth it for the work they put in.
Was this helpful? Yes

“ Rob was great with showing me around the flat and breaking down bills payments and gave me great ideas with the layout of the flat.... ”

Jun 20,2018
Minithumbup
Fiona
Robert
By: 'Annon1'
Jun 20,2018
0 people found
this helpful
Our experience going through references could have been more pleasant, I felt we were pushed to the bottom being and did not receive a good amount of support in relation to our circumstances moving into the accommodation...
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Comment on agent fees
Could have been better
Was this helpful? Yes

“ Effective and quick and always there when needed great service.... ”

Jun 20,2018
Minithumbup
Robert
Fiona
By: 'Charles Mulligan'
Jun 20,2018
0 people found
this helpful
All the people that I have been in contact with have been patient, kind and helpful. The service provided has been quick and effective. Queries that we have had have been answered when needed, promptly and I would recommend the company to others....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“ Friendly and efficient... ”

Jun 20,2018
Minithumbup
Robert
Fiona
By: 'Georgiebaker'
Jun 20,2018
0 people found
this helpful
Everyone we spoke to was friendly, so quick and clear when responding to our many queries. The process was much easier than I anticipated!...
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Comment on agent fees
They seem reasonable
Was this helpful? Yes

“ Speedy... ”

Jun 19,2018
Minithumbup
Courtney
Beth
By: 'TJB'
Jun 19,2018
0 people found
this helpful
So far the process has been quick and easy. Courtney is easy to talk to and was very helpful. Any other problems the team at the Ascend are quick to answer questions and offer help....
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Comment on agent fees
The costs add up, seems there is a fee for every part of the process.
Was this helpful? Yes

“ Excellent service... ”

Jun 19,2018
Minithumbup
By: 'Dean Chilton'
Jun 19,2018
0 people found
this helpful
Ascend and its agents helped make a usually frustrating process easier with their help. There was someone always available to speak with us over the phone at both the Manchester and Liverpool offices with any queries we might have had....
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Comment on agent fees
Good
Was this helpful? Yes

“ Helpful throughout... ”

Jun 19,2018
Minithumbup
Fiona
By: 'Dean Chilton'
Jun 19,2018
0 people found
this helpful
All staff were extremely helpful throughout the tenancy process. Whenever we had a query it was simple to just call up Ascends offices, as the property was based in Liverpool we had to deal with both the Liverpool and Manchester offices. Fiona Trigg the agent ...
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Comment on agent fees
Agents fees were a annoyance to pay but we can understand why we had to pay them.
Was this helpful? Yes

“ Really helpful... ”

Jun 18,2018
Minithumbup
Courtney
By: 'Chels'
Jun 18,2018
0 people found
this helpful
As someone just coming from living in student accommodation, going looking at properties can be daunting. Courtney was so helpful and went through everything in as much detail as he could. He was very welcoming and positive too, which made the viewing even better. He ...
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Was this helpful? Yes

“ Very helpful... ”

Jun 15,2018
Minithumbup
Courtney
By: 'Ross'
Jun 15,2018
0 people found
this helpful
Very helpful and accommodating to any requests we had and any viewings we wanted. Provided all the info we needed and very polite and professional...
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Comment on agent fees
Quite expensive but it’s the Manchester City Centre so it’s to be expected.
Was this helpful? Yes

“ Ascend Properties Review... ”

Jun 15,2018
Minithumbup
By: 'Alex Naisbitt'
Jun 15,2018
0 people found
this helpful
Firstly, on viewing the property with James, he acted professionally and answered all our questions to the best of his ability and explained as many of the fees as possible. Following on from the viewing, we had email contact with Alexandra, who was always prompt ...
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Comment on agent fees
Fees were explained from the beginning, initially it seemed expensive, however after researching we found they were only slightly above average
Was this helpful? Yes

“ .... ”

Jun 13,2018
Minithumbdown
Courtney
By: 'Ami'
Jun 13,2018
0 people found
this helpful
Very professional viewing, Courtney was very friendly in his delivery and approach. He made it easy for me to make a choice on what apartment I wanted......
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Comment on agent fees
Good
Was this helpful? Yes

“ Professional service... ”

Jun 12,2018
Minithumbup
Courtney
By: 'Pp'
Jun 12,2018
0 people found
this helpful
He is nice and could respond us on time. Call center is helpful when i have questions and help me confirm bank account and details....
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Was this helpful? Yes

“ Good experience... ”

Jun 12,2018
Minithumbup
Courtney
By: 'Abi'
Jun 12,2018
0 people found
this helpful
The viewing was good. Courtney was on time and greeted me at the building, showing me round the flat and giving me all the info I needed! We hope to have a smooth move into our new flat!...
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Comment on agent fees
In the subject to contract form the fees are different to what we paid which is slightly concerning but we haven’t been given an answer to this yet. Also the move out fees are a little sneaky! Also the rate of response is not great!
Was this helpful? Yes

“ Friendly and Informative... ”

Jun 11,2018
Minithumbup
Robert
By: 'TPorter'
Jun 11,2018
0 people found
this helpful
Very professional viewing, Rob had great knowledge of the area and was very friendly in his delivery and approach. Also kept us posted of developments following our viewing which was greatly appreciated....
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Was this helpful? Yes

“ amazing service... ”

Jun 11,2018
Minithumbup
Robert
Lucy
By: 'Bhekumuzi Dube'
Jun 11,2018
0 people found
this helpful
Robert has been really helpful in regards to the viewings and answering all the questions i had. During our viewing Robert was funny and attentive....
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Was this helpful? Yes

“ Really Helpful... ”

Jun 08,2018
Minithumbup
Aaron
By: 'April'
Jun 08,2018
0 people found
this helpful
Really positive experience when looking for a flat. On the day of our first viewing, we were shown not only the flat we had booked to view, but also other similar flats in the area that were unoccupied. This saved us a lot of time ...
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Was this helpful? Yes

“ 5 stars... ”

Jun 07,2018
Minithumbup
By: 'Mohamed'
Jun 07,2018
0 people found
this helpful
It was nice dealing with such a professional client, she helped alot and tried to make things go in an easy way. I would like to thank her and give her a 5 stars rating...
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Was this helpful? Yes

“ Great agency, excellent staff.... ”

Jun 07,2018
Minithumbup
Aaron
By: 'Gareth Jones'
Jun 07,2018
0 people found
this helpful
I have rented with ascend for 3 years now and they have been consistently exceptional when going through applications, renewals and when dealing with repairs. Needing to change properties, staying with ascend was a no-brainer. Aaron Rasheed went above and beyond during our viewing of flats: ...
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Was this helpful? Yes

“ Good although hold up with paperwork.... ”

Jun 04,2018
Minithumbup
Aaron
By: 'Anna'
Jun 04,2018
0 people found
this helpful
Aaron who took us for the viewing and started it all for us was very helpful, responded to texts out of hours and went above and beyond to help us. Had some issues with emailing paperwork over due to misunderstanding over the phone but could ...
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Comment on agent fees
Fees were reduced to get someone in quicker so good.
Was this helpful? Yes

ARLA NALS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
22 0 758 24 18 0 19 0 30 2

Agent Fees

No fees set.
Last updated at 1:50 PM 29/06/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:50 PM 29/06/2016 by allAgents

City Centre Manchester
241 Deansgate, Manchester M3 4EL
(847)
Liverpool
Unit 1A, Old Haymarket, 73-89 Victoria Street, Liverpool L1 6DE
(20)


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