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Built on higher standards

“Review...”

Feb 14,2019
Minithumbup
By: 'LauraB'
Feb 14,2019
0 people found
this helpful
Had a great experience renting a flat with Ascend. It was a really easy process getting viewings for properties and was kept up to date at all times. I would recommend this letting agent to anyone looking to rent a property...
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Comment on agent fees
Gppd
Was this helpful? Yes

“Fast and easy...”

Feb 14,2019
Minithumbup
Abigail
Peter
By: 'Jason D'
Feb 14,2019
0 people found
this helpful
First time using ascend they are a great lettings agency. Everything is done online and is super quick and easy. Thanks from Laurence and jay !...
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Comment on agent fees
Fees are a tad high for Leeds
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“Mr...”

Feb 14,2019
Minithumbup
By: 'Farooq'
Feb 14,2019
0 people found
this helpful
I would like to say that Claudia has been really helpful, kept me updated throughout the tenancy process and made everything clear and thorough to me. I would definitely recommend her....
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Comment on agent fees
Good
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“excellent service...”

Feb 14,2019
Minithumbup
Peter
By: 'paul terzoni'
Feb 14,2019
0 people found
this helpful
brilliant service from end to end was very easy to deal with and always kept me fully informed every step of the way...
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Comment on agent fees
very good
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“Professional and pleasant...”

Feb 13,2019
Minithumbup
By: 'Emilia'
Feb 13,2019
0 people found
this helpful
Agent was well knowledged about the property, providing us with excellent customer service. Got back to us within hours on any matter....
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Comment on agent fees
Good
Was this helpful? Yes

“Easy to deal with, they sending everything in emails and ......”

Feb 12,2019
Minithumbup
Peter
Abigail
By: 'Kartumas'
Feb 12,2019
0 people found
this helpful
Easy to deal with, they sending everything in emails and on ur appointments always make sure you comming and give a call. Its not like with some other places you have to make sure of everything with them they making sure of everything you just ...
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Comment on agent fees
Agents fees is not big , reasonable amount
Was this helpful? Yes

“Really helpful!...”

Feb 12,2019
Minithumbup
Ardent
By: 'Sbabauz'
Feb 12,2019
0 people found
this helpful
Really nice to find Ardent today on my viewing. He's been really helpful and made me feel confident on choosing this flat. He's given me all the details that I needed. Really friendly and polite! Will reccomend him!...
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“Renting a property was made easy...”

Feb 12,2019
Minithumbdown
Ardent
By: 'Millie'
Feb 12,2019
0 people found
this helpful
Ardent was friendly and professional! He ensured he gave us all the information whilst not making the viewing too formal, which we appreciated, as being first time renters the process can seem daunting. From viewing the property to securing it/filling out the paperwork was ...
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Comment on agent fees
Fee's seemed to be bit on the expensive side (i.e. application fee's, check-in and out fee's) but we expected nothing else as we were renting and not buying.
Was this helpful? Yes

“Exceptional service...”

Feb 11,2019
Minithumbup
By: 'Helena'
Feb 11,2019
0 people found
this helpful
I viewed 2 properties with Catalina and she was amazing , when I called to enquire she was the most helpful and friendliest , very professional . She is an asset ....
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Comment on agent fees
Standard fees
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“Very good quality service...”

Feb 11,2019
Minithumbup
Ardent
By: 'Candice'
Feb 11,2019
0 people found
this helpful
Ardent showed me around the property and answered all my questions. He was nice and friendly and helped me secure the property quickly. Claudia answered all my questions related to the renting process. So far, service has been irreproachable. Answers are always quick and I ...
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Comment on agent fees
Fees are expensive so will expect a high quality service throughout
Was this helpful? Yes

“Renting a house of ascend...”

Feb 07,2019
Minithumbup
By: 'MWH'
Feb 07,2019
2 people found
this helpful
Ok. Confusion with sending paperwork through to sign and get keys on the day. Could have been better communication at the end of the process....
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Comment on agent fees
Bad
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“Monton...”

Feb 07,2019
Minithumbup
Elaine
Laura
By: 'Mark P'
Feb 07,2019
1 people found
this helpful
As a landlord of 10 years I have found the staff at Ascend (formerly Living Quarter) extremely efficient and helpful. I have also, sold the same property with Ascend. This proved to be a drawn out difficult sale, through no fault of Ascend. There were issues ...
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Comment on agent fees
Fair
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“Great guy. Very honest. Smartly dressed and prompt. Thank you rob...”

Feb 06,2019
Minithumbup
Robert
By: 'Robert morton'
Feb 06,2019
0 people found
this helpful
Wonderful man. Dressed very smart. On time and very honest about everything. Would recommend to anyone. He was wonderful in the property aswell...
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Comment on agent fees
Good
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“Brilliant service...”

Feb 04,2019
Minithumbup
Peter
Abigail
By: 'Aoife'
Feb 04,2019
1 people found
this helpful
I've dealt with both Peter and Abigail. Both have been fantastic and made everything straightforward and hassle free which makes a big difference when moving. Thanks for all your help and great customer service....
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“Above and Beyond!...”

Feb 01,2019
Minithumbup
By: 'Hannah W'
Feb 01,2019
0 people found
this helpful
Professional working relationship with Ascend. My main point of contact is Kyle. He has always been friendly and efficient, continually goes beyond the call of duty. Thank you!...
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“Went Fairly Smoothly...”

Feb 01,2019
Minithumbup
Robert
Lucy
By: 'Bensam'
Feb 01,2019
0 people found
this helpful
It all went pretty smoothly and everything was sorted out quite quickly. There were a few little hiccups like the wrong dates on forms and the fact the photos on the site aren't the same flats we looked at. But in all this was fairly ...
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Comment on agent fees
Bad
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“Efficient...”

Feb 01,2019
Minithumbup
By: 'MMR'
Feb 01,2019
0 people found
this helpful
Agent was on time and pleasant to speak with. He was also very good at being patient while I worked things out and offered solutions where needed....
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Comment on agent fees
Fees are abit high.
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“Fast responses, reasonable prices...”

Jan 30,2019
Minithumbup
By: 'Dmitry'
Jan 30,2019
0 people found
this helpful
I have seen Ascend Agency years ago, they have always showed a reputation of an agency offering top class properties. Happy to sign my first contract with this agency and so far I am satisfied with their service. We had some issue with move-in dates, ...
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Comment on agent fees
Agent fees may be a bit higher that other agencies, but I would expect great service in return!
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“5* Experience...”

Jan 29,2019
Minithumbup
By: 'Nawise'
Jan 29,2019
0 people found
this helpful
The service from Catalina was second to none. She had all the information we needed whenever we needed it. She was eager to show us around the property at 5pm when most estate agents wouldn't work past 4pm. She helped us with anything we needed ...
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Comment on agent fees
Good
Was this helpful? Yes

“Great experience...”

Jan 29,2019
Minithumbup
Ardent
By: 'Katie Jones'
Jan 29,2019
0 people found
this helpful
Ardent showed me around the flat I will be renting when I move to Salford and he was brilliant. I'm relocating from South Wales and have never been in Manchester before so Ardent was great to chat to and answered all my queries and concerns. ...
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Comment on agent fees
The agency fees are definitely the most expensive fees I have had to pay while I've been renting. I was also taken a back a little but by the requirement of renting I had to take out a Tenant Liability Insurance for just over £12 a month which I wasn't made aware of until I secured the property. In my opinion this doesn't make much sense as I have already paid an £800 deposit which again is a lot more than any of my previous letting agency experiences.
Was this helpful? Yes

“Customer Service...”

Jan 26,2019
Minithumbup
By: 'Excellent customer service'
Jan 26,2019
0 people found
this helpful
Very polite and caring service, every little question I had they were happy to help. Always on the end of the phone....
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Comment on agent fees
Agent fee’s higher than would of expected.
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“Good experience overall...”

Jan 25,2019
Minithumbup
Abigail
Peter
By: 'Rebecca'
Jan 25,2019
0 people found
this helpful
I dealt mostly with Peter and Abi for our application process and they were very helpful and professional. They kept us in the loop and made it a very transparent process. I had a lot of questions throughout and they always got back to me ...
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Comment on agent fees
Average
Was this helpful? Yes

“Amazing customer service...”

Jan 24,2019
Minithumbup
By: 'Chelsea'
Jan 24,2019
0 people found
this helpful
Kyle was very helpful and informative for the start, helped me through my application and was very friendly at my viewing....
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Comment on agent fees
Good
Was this helpful? Yes

“Renting a property...”

Jan 24,2019
Minithumbup
Courtney
By: 'Sol Demarch'
Jan 24,2019
0 people found
this helpful
We have had a very positive experience so far with Ascend and Courtney. Easy to contact, approachable, helpful and knowledgeable.ʉ۬He always got back to us on any questions or queries we had as quickly as possible.ʉ۬Thank you for all your help!...
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“Efficient...”

Jan 24,2019
Minithumbup
Peter
By: 'Luke'
Jan 24,2019
1 people found
this helpful
Peter has been prompt in his responses and helpful in clarifying details. The process itself has been easy and simple to complete. I would recommend prospective customers....
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Comment on agent fees
Agent fees were average
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“excellent...”

Jan 24,2019
Minithumbup
Ardent
Barney
By: 'jessica .c.'
Jan 24,2019
0 people found
this helpful
gave us all of the correct and important information that we needed at the time of viewing the property and also after viewing. very kind and professional. A.Julius was great help...
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Comment on agent fees
very good, he broke everything down and listed all of the key points
Was this helpful? Yes

“First time renting made easy!...”

Jan 21,2019
Minithumbup
Peter
Abigail
By: 'Cameron'
Jan 21,2019
1 people found
this helpful
Peter and Abigail were very helpful throughout the renting process. Both staff members took time to explain each part of the process and help speed things along. Everything was arranged around my relatively tight schedule with work commitments. A potentially stressful experience made simple....
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Comment on agent fees
Good
Was this helpful? Yes

“Best agent so far...”

Jan 20,2019
Minithumbup
By: 'Tahir'
Jan 20,2019
0 people found
this helpful
I had the best experience with any letting agent so far. Catalina was very polite and helping. Responded quickly to all queries and conveyed all requests promptly to landlord. would definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes

“Very Happy...”

Jan 19,2019
Minithumbup
Peter
By: 'Beth'
Jan 19,2019
1 people found
this helpful
Very happy overall with how helpful everyone was as it's my first time renting, very quick at getting information for me and giving full answers to any questions I had....
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“Great experience...”

Jan 15,2019
Minithumbup
Lucy
By: 'Raluca'
Jan 15,2019
0 people found
this helpful
Great experience with the agency, I'm a tenant for 3 years, great service, Lucy is one of the best and always helped with anything we needed . Highly recommended! 5 stars from me !...
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Comment on agent fees
Good
Was this helpful? Yes

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Last updated at 1:50 PM 29/06/2016 by allAgents

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