• Terrie Eason
    Terrie Eason
  • Ryan Mullender
    Ryan Mullender
  • Adam Stephenson
    Adam Stephenson
  • Robert Healy
    Robert Healy
  • upload your photo
    Lora Roberts
  • Oliver Sacks
    Oliver Sacks
  • James Hardern
    James Hardern
  • claim your profile
    Aaron Rasheed
  • claim your profile
    Courtney Crooks
  • claim your profile
    Olivia Bailey
  • claim your profile
    Matthew Herbert
Welcome to an independently-run, independently-minded estate and lettings agency.
Ascend was founded on the belief that estate agents could do a lot better.
We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home.
This new home wasn't made of sticks or straw. It was founded on a deep-rooted, de
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241 Deansgate
Manchester
Greater Manchester
M3 4EL
01616378336

 


Properties for sale
Properties for rent
Jan 11,2017
Minithumbup
By:
Jan 11,2017
Featured Review
0 people found
this helpful
After a smooth transition into my new flat (thanks to Ascend) I then unfortunately had a very turbulent 3 months due to personal circumstances. This meant that I was behind with rent and felt fearful of this effecting my relationship with the letting agents and any future lettings. However this wasn't the case and the staff were comforting, understanding, relaxed and co-operative when it came to solutions and how to go about it. I'd like to personally thank Matthew Herbert in all this, as he has...
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Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
Featured Review
0 people found
this helpful
Rob was a pleasure to deal with, being knowledgeable about the property and chatty and unpushy. He kept me in the loop over the offer period and it was a shame in some ways that he stepped back from the sale once the offer had been accepted. I'd definitely recommend him - it was good to see him again when I inspected the property - he understand buyers' requirements and the nuts and bolts of putting a home together....
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Comment on agent fees
Nothing to compare it against - so not sure.
Was this helpful? Yes
Dec 28,2016
Minithumbup
By:
Dec 28,2016
Featured Review
0 people found
this helpful
On meeting me at the property Robert Healy was pleasant, professional, informative & above all helpful throughout. His follow up & assistance during the entire process was five star....
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Comment on agent fees
I understand the requirement but felt a little disappointed that a UK citizen from birth was charged to prove his eligibility.
Was this helpful? Yes
Dec 21,2016
Minithumbup
By:
Dec 21,2016
Featured Review
0 people found
this helpful
We received a professional yet friendly service from Aaron. Everything went smoothly, he was always at the end of the phone whenever needed and answered all our questions. They made the whole process of moving stress-free. Definitely would recommend Ascend. Thank you for your help Aaron!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
Featured Review
0 people found
this helpful
Rob was incredibly helpful and a very lovely chap indeed. He was warm and friendly while showing us around the apartment and has been there every step of the way if I ever had any questions. Olivia was also very helpful when we went into the office directly to ask a few questions on our lunch break....
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Comment on agent fees
Fine.
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
I recently sold my property with Ascend. They were extremely professional, efficient, friendly and are great at what they do! I would highly recommend them to anyone looking to sell their property!!...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Aaron was very helpful and willing to answer all my questions to help me get my boyfriend get our first flat together. Thank you!...
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Met a few members of staff - all friendly and know what they're doing. The agent themselves respond quickly to any questions or communication and are very helpful. Despite this being my first time in the property world I'd say the fees are reasonable so can't complain....
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Comment on agent fees
Good - reasonable.
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
Aaron was very efficient, answered any questions I had in detail and whether it was myself or any other tenants viewing the property, he put us first and made sure we were informed of everything and anything....
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Comment on agent fees
good
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
This is the first property I've applied for and moved into alone, The staff are lovely and make things a lot more easier to understand....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 22,2016
Minithumbdown
By:
Nov 22,2016
1 people found
this helpful
After renting with this agency I have been careful to read reviews of any other agency before signing a contract with them. I moved into one of their properties with my sister and a friend to replace their original flatmate after a 6 month term. On their move in date they were told the contracted cleaner had been sacked so the property had not been cleaned since the previous tenants left- meaning they had to scrub the property themselves. When I was due to move in I applied, gave my details and...
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By: Adam Stephenson
Nov 22, 2016
View all comments (1)
Thanks for your review. We'd like the opportunity to look into this for you however, you've left several reviews under a name we do not recognise. Please could you contact us so we can investigate? 0161 637 8336. Thanks....
Nov 20,2016
Minithumbup
By:
Nov 20,2016
0 people found
this helpful
Very friendly and helpful. Replied promptly to emails with accurate information. I found a quality apartment and I am very satisfied with the service....
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Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
We received great, friendly service from Robert, who was professional and could answer all of our questions without hesitation. The service overall has been brilliant, fast and reliable!...
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Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Extremely helpful and accommodating at all times and always on the end of the phone when needed. It is has been a pleasure to deal with both Rob and Terrie....
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Comment on agent fees
good
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Terrie and Rob were very helpful and explained the process throughout. They were always available to answer any queries. Fantastic service. Would recommend....
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Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
Rob has been wonderful through the whole process!! Much more helpful than previous agents I have dealt with!! I would be reluctant to rent a property with another agent after dealing with rob. Thankyou for everything!!...
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Comment on agent fees
Average fees
Was this helpful? Yes
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
The agent was very helpful, and aimed to get me into the property as soon as possible. Emails were responded to quickly, making the process as smooth as possible....
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Comment on agent fees
Fees were a little high
Was this helpful? Yes
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
Courtney was super helpful in showing us round properties and helping us choose the right flat for us. We viewed quite a few so it was a difficult choice! When we chose a flat, Olivia made sure our application was sure to be accepted before taking any money off us, which was much appreciated as it would only have been us losing out and not ascend! Rebecca from the referencing team has also been extremely helpful in helping us out making sure everything goes ahead as planned even with us being aw...
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Comment on agent fees
Quite expensive but nor more than anyone else locally, so fair.
Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
Excellent service from Ascend and in particular Terrie Eason - super responsive, helpful and a credit to the organisation. Thanks so much. Highly recommended....
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Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
Ascend were quick and efficient during the whole process. There was a lot of availability and flexibility for viewings. Although the numerous fees were made clear from the start, I did find them rather expensive, and the identity checking process seemed far more intrusive than necessary. Both the fees and the identity checking process were much more extensive than I have previously experienced - especially after having lived in Scotland, where agency fees have been illegal since 2012....
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Comment on agent fees
Clear, but expensive and numerous.
Was this helpful? Yes
Nov 06,2016
Minithumbup
By:
Nov 06,2016
0 people found
this helpful
Great letting agents so far. Quick to respond to my emails, eveb at times that I wpuld consider to be out of hours. Very helpful and friendly staff. They are also incredibly professional. I look forward to being a tenant of theirs....
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Comment on agent fees
The fees are quite high but I hope that will be a reflection of their service. My last letting agent's fees were low and their service was terrible.
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Great guys!! Rob and Courtney made the search for the perfect apartment stress-free. Even when we lost out on the first apartment, a better one was made available for a viewing. Pricing and legalities were concluded transparently as well. I happily recommend these guys and Ascend to anyone looking to settle in Manchester!!...
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Comment on agent fees
Great
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
good services, quite timely feedback from Ascend personnel, Ascend has mastered the art of marketing with clear and high resolution pictures. I found all properties on the Ascend site very clean and new...
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Comment on agent fees
quite good
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Rob was extremely professional and knowledgeable when showing the property we viewed to let (22 romana square). He sold the benefits to us really well and was a lot more competent than a lot of other letting agents we have seen in the process....
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Comment on agent fees
Higher than most.
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Rob was extremely professional and knowledgeable about the property that me and my partner viewed. He sold the benefits to us very well and explained how everything would work going forward. Definitely the most professional person we have come across when finding a place to rent!...
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Comment on agent fees
I would say a bit pricey compared to other letting agents - although the level of service you get may make up for that.
Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
As soon as the contract was signed, Terrie was very helpful in distributing the information and instructions to proceed forward. Any queries were dealt with promptly, which is very much appreciated during a transition we are currently endeavouring. Thanks for your help Terrie....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
Lovely guy, really sold the apartment in an open and honest way, not pushy in the slightest, would definitely recommend....
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Comment on agent fees
Standard fees as expected
Was this helpful? Yes
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
I had a viewing with Ron on Friday, and found him to be friendly , polite and professional. I would happily refer ascend to other friends and family looking to rent in Manchester...
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Comment on agent fees
Whilst i understand that there are fees involved in the processing of a rental contract, I do feel that more should be covered in them. However Rob was upfront about the fees that would be due.
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Got in contact with Ascend to view a apartment, Straight away we got a viewing within minutes! To be greeted by Terrie, very professional and lovely! Showed us about the apartment and explained all details and broke down the evaluations for the property. Easy and fast applications, would definitely recommend Terrie and Ascend for anyone looking to rent around the Manchester area. A massive thank you Terrie & Ascend for the teams work!...
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Comment on agent fees
No problem in regards towards agency fees
Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Rob Healey was very helpful through out the process. He showed me around and pointed out things that needed repair and was generally honest with everything. He's a top sales man. Highly recommend....
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Comment on agent fees
A bit high
Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Both extremely helpful and friendly. No issue seems too much for them and always respond to any issue or query quickly. We had a few issues with our application and viewing the house and they were very flexible and helpful. Lovely guys....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
Got a fab viewing off Terrie loved the property actually looked bigger in person than online which is usually unheard of. Answered all our questions. Very friendly would defiantly recommend. Can't wait to move in !!...
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Oct 19,2016
Minithumbup
By:
Oct 19,2016
0 people found
this helpful
I've had a great experience with this company. They are efficient, professional, knowledgeable and friendly. Terrie is great at his job, answered all my questions & has been easy to contact throughout the whole process....
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Comment on agent fees
Average fees
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
The service that we had from the agent it was excellent and we are very pleased with the apartment and the price....
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Comment on agent fees
good
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
One of the best agencies I've come across, very helpful quick to respond and transparent with pricing and the overall process....
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Was this helpful? Yes
Areas covered
  • M3

ARLA NALS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
20 0 334 6 17 0 15 0 26 1

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 1:50 PM 29/06/2016 by allAgents

Complaints Procedure

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Last updated at 1:50 PM 29/06/2016 by allAgents
Terrie Eason Terrie Eason
Senior Property Consultant
41 reviews

About Terrie No description set View full profile
Ryan Mullender Ryan Mullender
Branch Manager
103 reviews

About Ryan No description set View full profile
Adam Stephenson Adam Stephenson
Portfolio Manager
15 reviews

About Adam No description set View full profile
Robert Healy Robert Healy
Property Consultant
132 reviews

About Robert I am a property consultant working predominantly in Manchester city centre and surrounding areas. I am relatively new to the industry having started in July 2014 and love the daily interaction and hus View full profile
Lora  Roberts - no image available Lora Roberts
Portfolio Manager
7 reviews

About Lora No description set View full profile
Oliver Sacks Oliver Sacks
Property Manager
2 reviews

About Oliver No description set View full profile
James Hardern James Hardern
Property Manager Assistant
5 reviews

About James No description set View full profile
Aaron Rasheed Aaron Rasheed
Sales and Lettings Negotiator
7 reviews

About Aaron No description set View full profile
Courtney Crooks Courtney Crooks
Sales and Lettings Negotiator
3 reviews

About Courtney No description set View full profile
Olivia Bailey Olivia Bailey
Sales and Lettings Negotiator
2 reviews

About Olivia No description set View full profile
Matthew Herbert - upload your photo Matthew Herbert
1 reviews

About Matthew No description set View full profile


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