Ascend Properties
4.7/5, 1308 reviews
95% recommended
90% sales valuation accuracy
94% sales fee satisfaction
90% lettings valuation accuracy
86% lettings fee satisfaction
Built on higher standards

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 90% 86% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
32 0 1109 56 38 0 33 1 36 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties
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“Avoid...”

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Aug 19,2019
Minithumbdown
By: 'Afzal Ali'
Aug 19,2019
4 people found
this helpful
Luckily I did not have to pay moving in fees, so did not feel obliged writing a forced positive review. Now that I have moved out of the property I can write an honest account of what ascend are like. And they are the agency ...
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“Flat viewing today...”

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Aug 19,2019
Minithumbup
By: 'Tabraiz Ali'
Aug 19,2019
0 people found
this helpful
I had a flat viewing for a property in Pall Mall and waa shown around by Kyle, who was very informative and helpful. He answered all my questions and made it a pleasant experience overall....
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“They supported in me in all processing and i ......”

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Aug 16,2019
Minithumbup
By: 'Akhila Augustin'
Aug 16,2019
0 people found
this helpful
They supported in me in all processing and i loved it.looking forward for more assisstance to help me in getting all Processing done...
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“First experience with Ascend...”

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Aug 13,2019
Minithumbup
By: 'Josh Lea'
Aug 13,2019
0 people found
this helpful
I have recently viewed a property in Manchester through Ascend. Tom was there to show me and my partner around and he was very helpful. He answered all questions and explained everything in great detail. We paid the deposit quickly after viewing and the application ...
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“I leased a property with ascend properties ......”

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Aug 12,2019
Minithumbup
By: 'Mayowa Ayodele'
Aug 12,2019
0 people found
this helpful
I leased a property with ascend properties for a year. When I viewed the flat I was offered £30 off my check in fee if I gave a review so I didn't give one at the time. Now I think I can give an honest review ...
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“Outstanding Service...”

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Aug 09,2019
Minithumbup
Tom
By: 'Yemi Akanle'
Aug 09,2019
0 people found
this helpful
I would like to say a huge thank you to Tom Billington and the Ascend team for helping myself and my Daughter find our ideal family home. Tom, was professional, efficient, and extremely friendly throughout the whole process, from beginning to end. Once again, I ...
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“Was very helpful with everything, did everyth......”

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Aug 08,2019
Minithumbup
By: 'Luke Moss-Kelly'
Aug 08,2019
0 people found
this helpful
Was very helpful with everything, did everything she could to help me and was very welcoming. Definitely the best letting agent I’ve had the pleasure of meeting...
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“I had a good and friendly experience with Tom......”

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Aug 07,2019
Minithumbup
Tom
By: 'Bakkiya Lakshmi'
Aug 07,2019
0 people found
this helpful
I had a good and friendly experience with Tom when I booked a viewing for a house with " Ascend properties " I really recommend dealing with it....
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“I've lived in ascend property for two years and if ......”

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Aug 01,2019
Minithumbdown
By: 'Lewis'
Aug 01,2019
5 people found
this helpful
I've lived in ascend property for two years and if there is anyone thinking of doing the same i urge you to LOOK ELSEWHERE. ITS NOT WORTH THE HASSLE. Firstly, we were straight out of university so it wasn't the best flat when we moved ...
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By: Ascend Properties
Aug 08, 2019
View all comments (1)
Ascend have provided a full response via email which I understand you have received and we have responded further. I understand there were issues with water ingress upon you moving into the property. Unfortunately these repairs were completed by the building management company alongside the owner of the apartment above and therefore Ascend had little control over the timescales involved. The fridge freezer was reported to Ascend as not working on the 22nd January (during the winter), a ...

“Polite and very thorough, and fast responses ......”

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Jul 31,2019
Minithumbup
Tom
By: 'Aimee Harper'
Jul 31,2019
0 people found
this helpful
Polite and very thorough, and fast responses when wishing to secure the property. I would fully recommend using this letting agent....
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“Fantastic estate agents !...”

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Jul 31,2019
Minithumbup
Lucy
By: 'Megan Clark'
Jul 31,2019
0 people found
this helpful
Fantastic estate agents ! Had the most pleasant experience with every member of staff involved throughout my process of booking, viewing and securing a property. The whole process was quick and easy and the referencing team were very helpful with all queries....
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“Started fine but went very downhill. We rente......”

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Jul 23,2019
Minithumbdown
By: 'JC'
Jul 23,2019
6 people found
this helpful
Started fine but went very downhill. We rented with Ascend as they seemed like one of the more reputable agents in the city center but was severely let down by them. Firstly, I believe they are so well reviewed on here because they used to ...
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By: JC
Aug 05, 2019
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Hi Stacey, It took over a month after the new tenants moved in for us to be provided with an invoice for the cleaning and Callum also constantly reiterated that "we are under no obligation to provide you with an invoice" for numerous items so your comment about being provided with invoiced for dilapidations is simply not true. Overall, he was unhelpful and rude - "discussing the proposed deductions" is a misnomer for the procedure, which is simply "either agree with us or go through a dispute ...

“Amazing experience with ascend. Kyle was very......”

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Jul 23,2019
Minithumbup
By: 'Allia Jabakhanji'
Jul 23,2019
0 people found
this helpful
Amazing experience with ascend. Kyle was very attentive and helped us a lot as this was my first time renting a property he was very friendly and patient. Thank you :)...
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“Friendly and Professional...”

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Jul 17,2019
Minithumbup
By: 'Hannah Peacock'
Jul 17,2019
0 people found
this helpful
Everyone I've spoken to so far have been so friendly yet so professional. They know exactly what they're doing and have made me feel comfortable and reassured during the renting process. Everything has been well informed and I'm excited to be renting a property from ...
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“When I decided I wanted to sell my property I ......”

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Jul 16,2019
Minithumbup
Lucy
Courtney
By: 'Phil Gillett'
Jul 16,2019
0 people found
this helpful
When I decided I wanted to sell my property I was introduced to Ascend but Courtney in the lettings department, he made the start of the process seamless by getting Lucy from the sales team to get in contact with me. From the first call ...
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“Satisfied Landlord...”

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Jul 15,2019
Minithumbup
By: 'J'
Jul 15,2019
0 people found
this helpful
I am a landlord who lets property through Ascend. I have found the staff to be very helpful, particularly Kyle who seems to establish an excellent rapport with prospective tenants. He has a professional telephone manner and a helpful manner when calling into the office. ...
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“Mollie was a fantastic agent, very helpful an......”

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Jul 13,2019
Minithumbup
By: 'Mohammed El-Bahnasawi'
Jul 13,2019
0 people found
this helpful
Mollie was a fantastic agent, very helpful and easy to reach. She was very friendly and approachable, and it felt like I was dealing with a friend rather than a salesperson which is a relief when it comes to this industry....
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“Professional, efficient service...”

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Jul 12,2019
Minithumbup
By: 'Oscar Morice'
Jul 12,2019
0 people found
this helpful
Professional, efficient service. The property was well known by the agent and they were able to answer all the relevant questions. Smooth, swift service, would recommend it....
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“everything is good, the response is quick for......”

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Jul 08,2019
Minithumbup
By: 'Cong Tang'
Jul 08,2019
0 people found
this helpful
everything is good, the response is quick for now. and the property is good as well. The explanation is clear...
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“Avoid these people at all costs....”

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Jul 01,2019
Minithumbdown
Matthew
By: 'JMS'
Jul 01,2019
8 people found
this helpful
"Built on higher standards". What rot. These are the worse bunch of lazy, money-grubbing agents I have ever had the misfortune to deal with. They will bend over backwards to get your signature on a lease, but at that moment all pretense of professionalism and ...
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By: Ascend Properties
Jul 03, 2019
View all comments (1)
Unfortunately, we have been unable to locate your tenancy and therefore cannot provide further detail or explanation. If you would like to provide further details in order for us to resolve this matter, you are welcome to get in touch with Stacey in our management team on stacey.rushworth@ascendproperties.com who will be able to shed some light on the comments you have posted. ...

“Molly was amazing. So friendly and helpful. A......”

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Jun 27,2019
Minithumbup
By: 'Matthew Helio'
Jun 27,2019
0 people found
this helpful
Molly was amazing. So friendly and helpful. Accessible to ask for advice and very diligent. I would definitely recommend Ascend...
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“Had many dealings with Amanda Field and she w......”

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Jun 25,2019
Minithumbup
By: 'Phil Taylor'
Jun 25,2019
0 people found
this helpful
Had many dealings with Amanda Field and she was very helpful every time we needed anything. She was incredibly polite and friendly....
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“I recommend Ascend !...”

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Jun 25,2019
Minithumbdown
By: 'Jonathan black'
Jun 25,2019
0 people found
this helpful
Mollie was very helpful, even when renting a flat fell through she found us another one instantly in the same building! Best experience I've had from any estate agents I have dealt with. Would deal with again for sure !...
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“We had a lovely easy and efficient experience......”

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Jun 24,2019
Minithumbup
By: 'Sophie'
Jun 24,2019
0 people found
this helpful
We had a lovely easy and efficient experience with ascend, Kyle was early, very pleasant and had all the information we needed. Highly reccomend!!!...
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“The service received by Kyle was excellent, h......”

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Jun 21,2019
Minithumbup
By: 'Lucy Greenall'
Jun 21,2019
0 people found
this helpful
The service received by Kyle was excellent, he was more than happy to help and genuinely nothing was too much to ask prior to the viewing, and on the viewing of the property. Would definitely recommend this agency to friends and family as it has ...
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“I took out a tenancy with Ascend in January f......”

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Jun 21,2019
Minithumbup
By: 'John carroll'
Jun 21,2019
0 people found
this helpful
I took out a tenancy with Ascend in January for 12 months, I then got promoted and my job took me to London, Faye at the Manchester branch and Kyle at Liverpool branch were fantastic and nothing was to much trouble, Thet found new tenants in ...
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“Poor service...”

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Jun 21,2019
Minithumbdown
By: 'Dave Lavender'
Jun 21,2019
7 people found
this helpful
*I completed LetAlliance and my farther was guarantor.*The landlord pulled out (fine not Ascend'a fault), but surely this conversation should have been held with the landlord already? After this and multiple emails between the guy who showed me around and the referencing department, they ...
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By: Ascend Properties
Jul 12, 2019
View all comments (2)
We are sorry that we were unable to help you find a Landlord who would accept your tenancy, it was certainly not for want of trying. As you are aware, we did make every endeavor to make this work and we kept in communication throughout the process. Your application fees have been fully refunded and once again, we wish you every happiness for the future. As it is the landlord that makes the final decision on the applicant, not the agent, we disagree with your comments about cutting out the agent ...

“Very Professional...”

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Jun 20,2019
Minithumbup
Tom
By: 'Frank Harris'
Jun 20,2019
0 people found
this helpful
Tom was very helpful during the initial viewing and guiding me thereafter towards securing the property and paying the holding deposit....
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“Excellent Service...”

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Jun 17,2019
Minithumbup
By: 'ASB'
Jun 17,2019
0 people found
this helpful
Mollie was friendly, professional and responsive to calls and messages. I had lots of questions regarding the surrounding area and property itself and Mollie had quickly answered all my questions with confidence, which put my mind at ease. Overall, a quick and efficient process with ...
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“Excellent service from Mollie...”

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Jun 17,2019
Minithumbup
By: 'Liam Maguire'
Jun 17,2019
0 people found
this helpful
I was really happy with the service received from Mollie. She was very informative during the viewing, and kept us up to date whilst we was waiting response from the landlord. Thanks Mollie!...
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:50 PM 28/06/2019 by allAgents

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