• Terrie Eason
    Terrie Eason
  • Ryan Mullender
    Ryan Mullender
  • Adam Stephenson
    Adam Stephenson
  • Robert Healy
    Robert Healy
  • upload your photo
    Lora Roberts
  • Oliver Sacks
    Oliver Sacks
  • James Hardern
    James Hardern
  • claim your profile
    Aaron Rasheed
  • claim your profile
    Courtney Crooks
  • Nadia Aghtarafi
    Nadia Aghtarafi
  • claim your profile
    Matthew Herbert
  • claim your profile
    Suzanne Mckay
Welcome to an independently-run, independently-minded estate and lettings agency.
Ascend was founded on the belief that estate agents could do a lot better.
We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home.
This new home wasn't made of sticks or straw. It was founded on a deep-rooted, de
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241 Deansgate
Manchester
Greater Manchester
M3 4EL
01616378336

 


Properties for sale
Properties for rent
Mar 24,2017
Minithumbup
By:
Mar 24,2017
Featured Review
0 people found
this helpful
This is my first experience with Ascend. I contacted them for one of the properties to rent in Bolton. The response was prompt and professional and the application process was made very easy by the team. Would highly recommend them....
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Mar 24,2017
Minithumbup
By:
Mar 24,2017
Featured Review
0 people found
this helpful
The staff are very warm and friendly. They helped every step of the way. Any questions we had, they were quick to answer them. In regards to references, we felt they do not give you enough time to bring the information they need together....
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Mar 24,2017
Minithumbup
By:
Mar 24,2017
Featured Review
0 people found
this helpful
I was pleased with the viewing and was shown by the agent in a professional and friendly manner. It was exactly the requirements I needed in order to find out more about the details to the property. I believe this Estate Agent cares about tenants and to find everything to run the process as smoothly as possible for them. I was given the opportunity for further viewings and any queries I had which was helpful via email or phone. Whether I am renting or buying a property its appreciating to hav...
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Comment on agent fees
All prospective tenants or purchasers are looking for reasonable fees to save as much as possible for their move. This would help in any case.
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Mar 24,2017
Minithumbdown
By:
Mar 24,2017
Featured Review
0 people found
this helpful
Was very prompt and detailed in showing me the property. even upsold the 2 bed instead of 1 and I am delighted he did. timely with all emails addressed to me and very happy with the experience...
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Comment on agent fees
decent fee's. cant complain
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
Featured Review
0 people found
this helpful
I had a great experience with Rob, very polite and easy going, went straight to the key points when viewing the property I was looking and walked me through the whole process. Would surely recommend!...
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Rob helped me through the whole process to view, apply and finally rent my new flat. He even sent me messages to help me step by step during the application, something that I have never seen before with other lettings agencies. After my application, the team responded very quickly so I secure my new flat in just 2 days!! Suzanne was very helpful as well during the paperwork with fast responses to all my queries. Excellent!!!...
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Comment on agent fees
Reasonable
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Rob was extremely personable and helpful throughout the entire letting process, there to explain things and answer questions with immediate response and always willing to help. Would not hesitate to recommend....
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Comment on agent fees
Reasonable fee, lower than I have paid previously.
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Very friendly. Well dressed. Was knowledgeable on the property. Patient. Had a sense of humour. Couldn't expect more from him tbh...
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Comment on agent fees
Standard
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Absolutely first rate agent. Friendly, welcoming, and informative. He gave us a wonderful tour of what will be our new flat and was then extremely professional, efficient, and clear when it came it the application process. I couldn't recommend him highly enough....
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Comment on agent fees
Excellent.
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Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Good quick service and friendly easy to work with staff. Rob who took us around the properties on the viewing was very enthusiastic and answered all our questions really well, and the staff since have all been very helpful in making my first experience renting a flat go simply....
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Comment on agent fees
Good
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Mar 18,2017
Minithumbdown
By:
Mar 18,2017
0 people found
this helpful
Awful company. I walked for an hour in the rain to a viewing they turned up for half an hour late. When they finally got there they realised they didn't have the keys, the excuse for which was 'I only really do this on Saturdays, I don't really work for them'...
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By: Adam Stephenson
Mar 21, 2017
View all comments (2)
We have spoken to our negotiator who conducted all our viewings on Saturday and he doesn’t have the same sequence of events, we would love the opportunity to speak to you about this and investigate further. Please contact Ryan Mullender who manages our Deansgate branch on 0161 637 8336. ...
Mar 17,2017
Minithumbup
By:
Mar 17,2017
0 people found
this helpful
Rob and Suzanne are one of the best letting agents I have met. They very well understand the customer expectations and clarifies the questions/queries raised by customers....
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Comment on agent fees
I guess agent fees could have been lesser for 2 applicants.
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Mar 13,2017
Minithumbup
By:
Mar 13,2017
0 people found
this helpful
The Agency were completely considerate of my needs. As a recent graduate Rob went above and beyond to ensure I could afford to move out closer to work opportunities which I really appreciated. The process was very quick and they kept me up to date every step of the way....
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Comment on agent fees
The Agent's fees are very reasonable
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Mar 13,2017
Minithumbdown
By:
Mar 13,2017
0 people found
this helpful
Terrible agency, rude staff, unprofessional manner, loads of attitude. Do not solve or fix any problems with the property, lack of cooperation, do not care about the tenants, not even landlords if they let their properties get damaged on purpose. If you choose this agency as a tenant or landlord you will be getting yourself into the nightmare of your life. They will act up all nice till you pay and get caught in their trap, then their true colours will show....
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Comment on agent fees
High fees and nothing in return!!
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Mar 10,2017
Minithumbup
By:
Mar 10,2017
0 people found
this helpful
Adam has been fantastically efficient and informative in the arrangement and ongoing management of my property. He always deals with any issues quickly and effectively. Thanks Adam!...
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Comment on agent fees
Very respectable/affordable fee structure.
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Rob arrived on time to show us around the apartment in Alto and was really helpful and informative throughout the viewing. He explained the process and terms really well and was happy to answer any questions we had. Really happy with the service....
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Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
Thoroughly professional and reliable. On time, and knowledgable. Was able to answer all questions and followed up promptly on all actions agreed....
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Comment on agent fees
Fair and reasonable
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Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Probably the best service we have received whilst viewing any property in all my years of renting and viewing flats. Aaron had all the required information, was prompt, not at all pushy but gave us a good account of the property. Definitely recommend using Ascend again based on this experience from Aaron....
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Comment on agent fees
The fees were a little more than we are used to and the third party checker company were overly thorough and I was shocked by the fact we had to pay for the passport check with these. something we have never seen before.
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Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Could not fault the service from you. Ryan originally arranged the flat viewing, and I was met by rob. Rob went through all the details (more than I was expecting) he had an open and honest approach which I could not fault. He has quickly processed everything in order to allow us to move into our apartment asap, thank you :)...
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Comment on agent fees
Agent fees were good, nice to have joint fees
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Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
We received very good customer service from ascend agents. very informative and helped us make a good decision. very friendly and approachable. they respond to all enquiries promptly....
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Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
These estate agents were brilliant to say the least. Enthusiastic whilst showing us around. Rob was great he knew the answers to all of my questions. I talked to Terrie on the phone dealing with other enquiries and requests and he was just as lovely. The team is efficient and get the job done....
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Comment on agent fees
The fees are not the worst I have seen, however maybe the same fee for both single and joint applications would be a bonus.
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Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
It was very pleasant to work with Ascend in the process of selling our apartment. Ryan and his team did a fantastic work by obtaining a high number of viewings, making the correct follow up to each visit, providing us their accurate feedback when requested, always in a very friendly and open way. I will hire this agency again 100%....
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Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
After a smooth transition into my new flat (thanks to Ascend) I then unfortunately had a very turbulent 3 months due to personal circumstances. This meant that I was behind with rent and felt fearful of this effecting my relationship with the letting agents and any future lettings. However this wasn't the case and the staff were comforting, understanding, relaxed and co-operative when it came to solutions and how to go about it. I'd like to personally thank Matthew Herbert in all this, as he has...
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Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
Rob was a pleasure to deal with, being knowledgeable about the property and chatty and unpushy. He kept me in the loop over the offer period and it was a shame in some ways that he stepped back from the sale once the offer had been accepted. I'd definitely recommend him - it was good to see him again when I inspected the property - he understand buyers' requirements and the nuts and bolts of putting a home together....
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Comment on agent fees
Nothing to compare it against - so not sure.
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Dec 28,2016
Minithumbup
By:
Dec 28,2016
0 people found
this helpful
On meeting me at the property Robert Healy was pleasant, professional, informative & above all helpful throughout. His follow up & assistance during the entire process was five star....
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Comment on agent fees
I understand the requirement but felt a little disappointed that a UK citizen from birth was charged to prove his eligibility.
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Dec 21,2016
Minithumbup
By:
Dec 21,2016
0 people found
this helpful
We received a professional yet friendly service from Aaron. Everything went smoothly, he was always at the end of the phone whenever needed and answered all our questions. They made the whole process of moving stress-free. Definitely would recommend Ascend. Thank you for your help Aaron!...
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Comment on agent fees
Reasonable
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Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
this helpful
Rob was incredibly helpful and a very lovely chap indeed. He was warm and friendly while showing us around the apartment and has been there every step of the way if I ever had any questions. Olivia was also very helpful when we went into the office directly to ask a few questions on our lunch break....
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Comment on agent fees
Fine.
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Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
I recently sold my property with Ascend. They were extremely professional, efficient, friendly and are great at what they do! I would highly recommend them to anyone looking to sell their property!!...
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Comment on agent fees
Good
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Aaron was very helpful and willing to answer all my questions to help me get my boyfriend get our first flat together. Thank you!...
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Met a few members of staff - all friendly and know what they're doing. The agent themselves respond quickly to any questions or communication and are very helpful. Despite this being my first time in the property world I'd say the fees are reasonable so can't complain....
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Comment on agent fees
Good - reasonable.
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Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
Aaron was very efficient, answered any questions I had in detail and whether it was myself or any other tenants viewing the property, he put us first and made sure we were informed of everything and anything....
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Comment on agent fees
good
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Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
This is the first property I've applied for and moved into alone, The staff are lovely and make things a lot more easier to understand....
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Comment on agent fees
Good
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Nov 22,2016
Minithumbdown
By:
Nov 22,2016
1 people found
this helpful
After renting with this agency I have been careful to read reviews of any other agency before signing a contract with them. I moved into one of their properties with my sister and a friend to replace their original flatmate after a 6 month term. On their move in date they were told the contracted cleaner had been sacked so the property had not been cleaned since the previous tenants left- meaning they had to scrub the property themselves. When I was due to move in I applied, gave my details and...
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By: Adam Stephenson
Nov 22, 2016
View all comments (1)
Thanks for your review. We'd like the opportunity to look into this for you however, you've left several reviews under a name we do not recognise. Please could you contact us so we can investigate? 0161 637 8336. Thanks ...
Nov 20,2016
Minithumbup
By:
Nov 20,2016
0 people found
this helpful
Very friendly and helpful. Replied promptly to emails with accurate information. I found a quality apartment and I am very satisfied with the service....
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Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
We received great, friendly service from Robert, who was professional and could answer all of our questions without hesitation. The service overall has been brilliant, fast and reliable!...
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Areas covered
  • M3

ARLA NALS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
20 0 350 8 18 0 15 0 28 2

Job vacancies

Please see a list of jobs available

Agent Fees

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Last updated at 1:50 PM 29/06/2016 by allAgents

Complaints Procedure

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Last updated at 1:50 PM 29/06/2016 by allAgents
Terrie Eason Terrie Eason
Senior Property Consultant
43 reviews

About Terrie No description set View full profile
Ryan Mullender Ryan Mullender
Branch Manager
104 reviews

About Ryan No description set View full profile
Adam Stephenson Adam Stephenson
Portfolio Manager
16 reviews

About Adam No description set View full profile
Robert Healy Robert Healy
Property Consultant
145 reviews

About Robert I am a property consultant working predominantly in Manchester city centre and surrounding areas. I am relatively new to the industry having started in July 2014 and love the daily interaction and hus View full profile
Lora  Roberts - no image available Lora Roberts
Portfolio Manager
7 reviews

About Lora No description set View full profile
Oliver Sacks Oliver Sacks
Property Manager
2 reviews

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James Hardern James Hardern
Property Manager Assistant
5 reviews

About James No description set View full profile
Aaron Rasheed Aaron Rasheed
Sales and Lettings Negotiator
8 reviews

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Courtney Crooks Courtney Crooks
Sales and Lettings Negotiator
6 reviews

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Nadia Aghtarafi Nadia Aghtarafi
Property Manager
2 reviews

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Matthew Herbert - upload your photo Matthew Herbert
1 reviews

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Suzanne Mckay - upload your photo Suzanne Mckay
3 reviews

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