We are a specialist lettings agency dedicated to finding the right home for you, whether that's a professional apartment or student house to share. Viewing appointments available until 7pm Monday to Friday and Saturday 10 til 4pm.

208 Wilmslow Road
Greater Manchester
M14 6LF
0161 2562500

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Properties for sale
Properties for rent
Areas covered
  • M14 6
  • Fallowfield
  • Chorlton
  • Didsbury


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Job vacancies

Please see a list of jobs available

Agent Fees

Applicant fees (all properties) fixed at £135 per bedroom includes inventory fees, admin fees and first reference fee. Additional reference fees £25 each.
Selected Academic year tenancies have applicant fees paid by Landlord.
Last updated at 2:31 PM 15/03/2014 by Rachel Cuthbert

Complaints Procedure

Around Town Flats Limited is a Member of The Property Ombudsman and aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.

Our procedure has three stages:
Stage One
Tell (and preferably write to) the staff member(s) or their manager about your experiences. Please do this within one month of the action that gave rise to your issue. In respect of an issue which remains outstanding we will seek to reach an amicable resolution with you in a collaborative, co-operative spirit.

Stage Two
If such a resolution is not possible and you feel your issue has not been satisfactorily resolved, write to the Managing Director, Around Town Flats Limited, 208 Wilmslow Road, Fallowfield, Manchester with full details of your complaint.

The Managing Director will acknowledge your complaint within three working days.

Your issue will be investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint. The investigation will include the opportunity for you to explain the circumstances of your complaint.

If you are not satisfied with the outcome of our investigation, you are provided with a further opportunity to have the issue reviewed by the Managing Director.

Stage Three
In the event that the final review as detailed above still fails to satisfy your issue, then you are at liberty to have the matter referred to The Property Ombudsman. Any referral to the Ombudsman should be made within six months of our written confirmation of our Stage 2 review.

We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in house complaints procedure within 8 weeks from the date we receive your written notification.

The Property Ombudsman can be contacted online by visiting http://www.tpos.co.uk/contact.php or in writing to:
The Property Ombudsman
Milford House
43-55 Milford Street
Wiltshire SP1 2BP

Tel: 01722 333306
Fax: 01722 332296
Email: admin@tpos.co.uk

The principles on which our complaints procedure is based are:
? Open access to the procedure;
? Informal resolution of complaints where possible;
? Positive action on the part of Around Town Flats Limited in response to justified complaints;
? Impartial review of all complaints.
Last updated at 2:31 PM 15/03/2014 by Rachel Cuthbert

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