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Arlington Rouse
3.5/5, 8 Reviews
63% Recommended
100% letting valuation accuracy
86% letting fee satisfaction
We are new, small and proudly independent. Arlington Rouse was set up in November 2016 to offer an alternative to landlords who want great hands-on service at a competitive price.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 86.00% | £1,000 | £2,200 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 4 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- EC1
- N1
- N5
- N7
- NW1
- SW10
- SW5
- W2
Address
Arlington Rouse
296 Old Brompton Road, London, Greater London
SW5 9JF
02076842852
Opening Hours
- Open
- 24/7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
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Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
Dealing with Martin is very ...
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5 Star Review
By : 'ncik'
Branch : Kensington London, 296 Old Brompton Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : N5
20 Jan 2023
People found this helpful0
Dealing with Martin is very knowledgeable and passionate about his properties and clearly knows his process after having done this for over 20 years. But like every size agency you get the pros and cons. Example dealing with Foxtons or Dexters, you always get someone on the phone but 90% of the ... Read Full Review
Comments (0)Was this helpful?:
Very rude and ...
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1 Star Review
By : 'Liam'
Branch : Kensington London, 296 Old Brompton Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : N1
17 Dec 2022
People found this helpful0
Very rude and uncommunicative. Had arranged to see a flat with them. Was running a few minutes late and emailed earlier in the day, and they simply didn’t show up to the viewing without calling or anything. Avoid at all ... Read Full Review
Comments (1)Was this helpful?:
By : Martin Arlington
20 Jan 2023Hi Liam as you did not call us until you arrived 15 minutes late we did not wait. Emailing the office is not helpful when meeting someone as those messages are not immediately passed on at...
From the reviews I've ...
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1 Star Review
By : 'Anonymous'
Branch : Kensington London, 296 Old Brompton Road
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : No
Postcode : SW15
12 Jan 2022
People found this helpful3
From the reviews I've seen, Martin and Harry are great if you're a landlord, but when it comes to tenants they are horrible to deal with. They have been vague and unprofessional since the beginning of our rental. They are not helpful, in fact the opposite, and they seem to be prioritising ... Read Full Review
Comments (0)Was this helpful?:
We viewed a number of ...
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1 Star Review
By : 'Brad'
Branch : Kensington London, 296 Old Brompton Road
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : N5
6 Aug 2021
People found this helpful3
We viewed a number of properties with this agency. They were completely dishonest throughout, from the bidding to an alleged last minute competitive bidder Steer clear at all ... Read Full Review
Comments (0)Was this helpful?:
Arlington Rouse have been ...
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5 Star Review
By : 'Rebecca'
Branch : Kensington London, 296 Old Brompton Road
Services : Letting (As a Owner)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : N1
26 May 2021
People found this helpful0
Arlington Rouse have been nothing but professional, efficient and organised. They found us an excellent new tenant within about 24 hours and helped us organise and manage some works that need doing to our flat as we are based overseas. Martin was extremely knowledgeable and helpful. Highly ... Read Full Review
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Arlington Rouse were ...
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5 Star Review
By : 'Oliver'
Branch : Kensington London, 296 Old Brompton Road
Services : Letting (As a Tenant)
Rent PCM : £2150
Would you recommend ? : Yes
Postcode : N5
22 Jul 2020
People found this helpful0
Arlington Rouse were incredibly efficient and organised during our letting process. Both Martin and Harry were brilliant to deal with and made the process very much stress ... Read Full Review
Comments (0)Was this helpful?:
Five star ...
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5 Star Review
By : 'Luke'
Branch : Kensington London, 296 Old Brompton Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : N1
8 Nov 2018
People found this helpful0
I have used many agents over the years and I am pleased to say I have found the best these guys give the best service and most honest approach I have come ... Read Full Review
Comments on Agent Fees
Good
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Smooth ...
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5 Star Review
By : 'Culhane'
Branch : Kensington London, 296 Old Brompton Road
Services : Letting (As a Owner)
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : N5
19 Jun 2018
People found this helpful0
Arlington Rouse let our property rapidly and found us great tenants. They are professional and organised and the entire process was smooth and stress ... Read Full Review
Comments on Agent Fees
Reasonable and clear
Comments (0)Was this helpful?:
1 - 8 of 8 items
No Staff Registered
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Landlord Fees
Administration Fee
£288 (inc. VAT),On Completion (Fees are Negotiable)
Last Updated On 14/10/2022, 9:28 AM by 0
Last Updated On 14/10/2022, 9:28 AM by 0
Tenant Fees
Full Management Service
5% (inc. VAT),Pay Upfront
Last Updated On 14/10/2022, 9:28 AM by 0
Last Updated On 14/10/2022, 9:28 AM by 0
Let only service
8% (inc. VAT),Pay Upfront
Last Updated On 14/10/2022, 9:26 AM by 0
Last Updated On 14/10/2022, 9:26 AM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Arlington Rouse are committed to the highest levels of customer service In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues verbally with the member of staff you have been dealing with. They will endeavour to deal with any issues immediately. If you are still not satisfied then please write or email a Director . Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 10 working days. Following the Director investigation, a written statement expressing 'Arlington Rouses' final view will be sent to you. This will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to The PRS within 12 months for a review.
Last updated at 6/14/2018, 7:24:35 AM by allAgents
