Properties Glasgow - Infiniti Properties
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    Catriona Waugh
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    Katie Pole
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    malcom brown
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    Ross Sneddon
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    Lynsey Strachan
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    Lewis Mackenzie
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    Laura Sommerville
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    Jamie Boyd
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    Malcolm Brown
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    Richard Ladd
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    Bob.
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    Ross Snedden
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    Allan Stonehouse
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    Lisa England
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    Michael Brogan
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    Jennifer ogilvie
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Properties for rent
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
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Team Arden (Michael, Erin and I guess Ross) have been very helpful from my viewing to moving in. Its been a swift process and made things easy for me. Great service and approachable. Thanks you Michael...
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By: Catriona Waugh
Feb 27, 2017
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Thanks very much for taking the time to write this review, much appreciated and I hope your experience with Arden continues to be a positive one. ...
Feb 05,2017
Minithumbup
Michael Brogan
By:
Feb 05,2017
0 people found
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Michael has been successful in securing tenants for our property in quick time, so we're happy about that. Arden have been very helpful overall. As a new landlord in Edinburgh there were some queries I had regarding the types of lease that exist, but these were answered promptly. Recommended....
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Nov 20,2016
Minithumbup
Michael Brogan
By:
Nov 20,2016
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We rented our property through Arden Property Management, with Michael Brogan as the property manager. Michael was very helpful and attended patiently to our needs. He is very understanding and hardworking. We recommend Arden, as they have an excellent service, and very considerate staff. Thank you Michael, and thanks Arden!...
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By: Catriona Waugh
Nov 21, 2016
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Thanks you very much for taking the time to write a review for Michael and Arden, this is much appreciated. ...
Nov 15,2016
Minithumbdown
Ross Sneddon
Jennifer ogilvie
By:
Nov 15,2016
1 people found
this helpful
Initial admin and moving in coordinated by Ross was very simple and straightforward. However there didn't seem to be any handover to the new agent Jen, who emailed me regarding rent which had already been paid. Upon moving out, a date was agreed and the flat had been cleaned and decorated at my own cost. I was charged £ 100 pounds to cover window cleaning (3 windows), an apple pop in the fridge, soap powder in the washing machine tray and dust on a radiator. The flat was left in excellent ...
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Comment on agent fees
I felt the £100 cleaning fee was absolutely not required. I'd had the flat decorated at my own cost!
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By: catriona waugh
Nov 15, 2016
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I am very sorry that you feel you have had a poor experience on check out. The cleaning bill is what the company would have charged us and unfortunately we do have to get the property back up to a professional standard for the next tenant. Arden do not get this money. All deposit deductions can be disputed via Safe Deposits Scotland and if you are unhappy then this is the best course for you to take. With regard to your over paid rent, we do advise in the check out letter what your part month ...
Nov 14,2016
Minithumbup
Michael Brogan
By:
Nov 14,2016
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Michael was an excellent property manager for my residence, will struggle to find any better! I highly recommend renting through Arden....
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Comment on agent fees
The agents fee's were very reasonable.
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Nov 07,2016
Minithumbup
Michael Brogan
By:
Nov 07,2016
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Moving from the states was a nightmare in itself, but Michael made everything easy for my flat mate and I. Even when it came time to move in and do the walk through, he helped carry up our luggage which he didn't have to do but was so incredibly kind of him. He answered our emails and was always available to talk to us on the phone and was always patient...which was huge for two stressed out Americans. Thanks, Michael!...
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Oct 19,2016
Minithumbup
Michael Brogan
By:
Oct 19,2016
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Moved into our new flat 2 weeks ago and have been more than satisfied with the service provided by Michael. As previoisly only having rented through a provate landlord I had a few worries about using a company such as Arden. Michael has helped to make us feel at ease right from taking my deposit after viewing of the flat to the check in and throughout our tennancy so far. He seems very genuine and as though he cares for the needs of his tenants. Very happy so far....
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Comment on agent fees
No agents fees
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Oct 05,2016
Minithumbup
Laura Sommerville
Lisa England
By:
Oct 05,2016
0 people found
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I lived in a property let by Arden Property for just under four years and couldn't fault in any aspect of their service. I originally let the property with a small family business who went into retirement about 1 year into my tenancy. They handed their entire portfolio over to Arden and it really was a fantastic decision. From the moment they took over the property they were attentive, informative, extremely helpful and genuinely nice people. I didn't have very many issues with the flat but if I...
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Comment on agent fees
I did not pay any agency fees with Arden
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By: catriona waugh
Oct 05, 2016
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Thank you very much indeed for taking the time to write such a lovely review of our team and Arden as a company. We have been running for nearly 10 years now and it is this sort of response that makes the way we do our job feel worthwhile. Thank you very much indeed. ...
Sep 01,2016
Minithumbup
Allan Stonehouse
By:
Sep 01,2016
0 people found
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Overall, we had a good experience! The property was amazing. Allan was helpful and professional and usually replied to our emails promptly. Both the check-in and check-out procedures were pretty smooth. Our only really issue was the internet. We were not given a choice in the provider and had constant trouble with it. It would have been great if the landlord had changed the provider, as we were all paying for a service that was not working correctly - which seems pointless!...
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By: Catriona Waugh
Sep 02, 2016
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Hi Paula, Thanks for taking the time to write a review. I am sorry about the whole internet situation which was mainly caused by Virgin upgrading the network in the area, but yes it must have been frustrating for you. ...
Aug 04,2016
Minithumbdown
Ross Snedden
By:
Aug 04,2016
0 people found
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Ross has been great up until recently when we have had a few issues with our Landlady, and he is either ignoring us over concerning health issues living in the flat or totally unable to manage their landlords....
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Comment on agent fees
N/A
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By: Catriona Waugh
Aug 09, 2016
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I am sorry that you feel this way and obviously concerned that there might be issues in the property you rent, Please contact me directly and I will look into the problems you are experiencing. ...
Jul 20,2016
Minithumbup
Allan Stonehouse
By:
Jul 20,2016
0 people found
this helpful
A very friendly and responsive service from the start. The check-in was smooth, and the paperwork and information packs were clear and thorough - best I've experienced. My only criticism is that there were a few administrative mistakes that complicated things: wrong names, dates, and values on contracts and in emails, and misinformation during the initial property viewing....
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By: catriona waugh
Jul 20, 2016
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Hi Elm, Thanks for taking the time to review and also to let us know how we can improve things. That is very helpful to us. ...
Jul 08,2016
Minithumbup
Allan Stonehouse
By:
Jul 08,2016
0 people found
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Allan has been very helpful so far. Our check-in was nice and easy, he explained everything very clearly. Since moving into the property he has helped sort out any outstanding issues with the flat with little effort on our part....
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By: Catriona Waugh
Jul 08, 2016
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Thanks for this review Angus and very glad to hear that Allan has looked after you well ...
Jun 23,2016
Minithumbup
Allan Stonehouse
By:
Jun 23,2016
0 people found
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Our collaboration with Arden Porperty Management has been excellent so far. All agents are friendly and really helpful. Allan is extremely professional and he always replies properly to our (quite many) enquiries. He is very approachable and he goes to the extra mile. Arden is lucky to have Allan as an agent, as he definetely contributes to the agency's quality service!...
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Comment on agent fees
good
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By: Catriona Waugh
Jun 23, 2016
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Thanks Anthony for writing such a positive comment about our company and especially Allan, I am his manager so it is always great to read feedback like this. ...
Jun 20,2016
Minithumbup
Ross Sneddon
Allan Stonehouse
By:
Jun 20,2016
0 people found
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Arden have managed my portfolio for over 2 years and continue to provide a thorough and reliable service. The team have performed well over the last year and dealt with a number of changes and additions to my properties. In particular, Ross Sneddon has man-marked on most of my flats and continually offers quick responses to any queries posed or issues that arise. Ross, together with Allan Stonehouse, have always given their time to discuss anything that crops up and have resolved problems effic...
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Comment on agent fees
Fees are in-line with market standard (from a landlord perspective)
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By: Catriona Waugh
Jun 20, 2016
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Thank you very much martin for leaving such a great review! ...
Jun 20,2016
Minithumbup
Ross Sneddon
By:
Jun 20,2016
0 people found
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Ross has been very attentive since I moved in. He made the process of moving in easy, he was kind and supportive in the first few months. He has always responded to any repair quickly and everything I have asked about he has dealt with timeously. I am very happy with my accommodation and the agency is on the ball....
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Comment on agent fees
Very good.
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By: Catriona Waugh
Jun 20, 2016
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Thank you very much for writing this review. I am glad to hear our tenants are being looked after well. ...
Jun 20,2016
Minithumbup
Ross Sneddon
Laura Sommerville
By:
Jun 20,2016
0 people found
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A tenant in my current flat for nearing a decade now, I am incredibly pleased with the service provided by Arden since they took over factoring from our previous property agents. They have always been accomodating and responsive when contacted for tenant matters and are swift in dealing with requests for repairs. In particular, our property manager Ross has been friendly and extremely helpful in relaying information between ourselves and our landlords when changes to the flat were requested. A r...
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Comment on agent fees
So far I have not personally encountered any problematic fees or overcharging whilst with Arden, which is refreshing to see in the Edinburgh rental market.
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By: Catriona Waugh
Jun 20, 2016
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Thanks Genna, it's great to hear that Arden has consistently looked after you well over such a long period of time. ...
Jun 17,2016
Minithumbup
Ross Sneddon
By:
Jun 17,2016
0 people found
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We have had a good experience with Arden Property Management over the past few years. They are responsive to emails and generally give plenty of warning whenever access to the flat is required. Ross in particular is very approachable and easy to contact....
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By: catriona Waugh
Jun 17, 2016
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Thanks so much Emma, great that everything is going well and thanks from Ross for giving him a mention. Much appreciated. ...
Jun 17,2016
Minithumbup
Ross Sneddon
By:
Jun 17,2016
0 people found
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I have found Arden Property to be professional, friendly, and overall a great agent to deal with. I wouldn't hesitate to recommend them to a friend. Our agent, Ross, has been very supportive in our move. He is an asset to the company!...
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Comment on agent fees
Nothing which is unexpected or unfair.
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By: catriona Waugh
Jun 17, 2016
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That is brilliant to hear Emily, thanks so much for taking the time to do this. ...
Jun 17,2016
Minithumbup
Ross Snedden
By:
Jun 17,2016
0 people found
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Ross has been very helpful while I have been a tenant with Arden and is always very responsive to any issues that come up. Problems/enquires are always dealt with quickly and he's easily contactable....
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Comment on agent fees
N/A
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By: catriona Waugh
Jun 17, 2016
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Hi Charlie, That is great to hear. Ross has been getting some great reviews, he really does ...
Jun 17,2016
Minithumbup
Ross Sneddon
By:
Jun 17,2016
0 people found
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I have been a tenant of Arden Property Management since March 2015. I have been particularly impressed with Ross Sneddon, who has proved a very reliable and courteous contact within the company. Any matters or queries have been dealt with promptly and I have therefore recommended your company to friends...
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Comment on agent fees
good
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By: Catriona Waugh
Jun 17, 2016
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Wonderful to hear such positive feedback! Thanks for taking the time to write a review. ...
Jun 16,2016
Minithumbup
Ross Snedden
By:
Jun 16,2016
0 people found
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It has been an very good experience from Arden Property Management. The staffs are very friendly and helpful specially Ross Sneddon. I had no problem while taking the apartment and would recommend others to chose Arden Property Management....
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By: Catriona Waugh
Jun 16, 2016
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Thank you very much for taking the time to leave a review of our company and also to name Ross, I am sure he is very pleased to get a mention. I hope your tenancy continues in a similar manner. ...
Jun 16,2016
Minithumbup
Ross Sneddon
By:
Jun 16,2016
0 people found
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Ross has been very accommodating and very helpful . He has always been easy to approach and has been happy to lend a helping hand . No concerns regarding contacting him for any matter ....
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May 20,2016
Minithumbup
By:
May 20,2016
0 people found
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I had a very good experience with Arden Properties. Staff was friendly, helpful and supportive, two of them especially, and I felt secure with Arden. I am particularly grateful for Arden's efforts in finding a tenant to take my place when I had to leave the property a couple of weeks earlier than stated in the contract....
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By: Catriona Waugh
May 20, 2016
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Thank you very much for taking the time to leave a review for us. I am glad that you have a positive experience with Arden, we do try our best to help. ...
Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
I had been looking for an agent to rent a flat in Morningside - a friend recommended Arden; and they have been very helpful throughout the process. Informed and informative without being prescriptive; and found a tenant reasonably quickly - many thanks!...
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Dec 29,2015
Minithumbup
Catriona Waugh
Bob.
By:
Dec 29,2015
0 people found
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We have used Arden Property Management for many years, their service is consistently professional and the staff are always courteous and helpful. They are a pleasure to deal with and way superior to any agents we have used in the past....
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Dec 08,2015
Minithumbup
Ross Snedden
By:
Dec 08,2015
0 people found
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Arden took on the letting of my property when I moved to London, I swapped to them during marketing after having a terrible experience with another firm. From the moment Arden took my property on I felt confident that it would be taken care of and it all was. They are a great agent and they do what they say they will when they say it. They quickly found a great tenant and made sure everything went smoothly. I would have no hesitation in recommending them to other landlords....
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Aug 05,2015
Minithumbup
Bob.
By:
Aug 05,2015
1 people found
this helpful
I have been renting my flat out through Arden Property Management for ten years now and have absolutely nothing negative to say about them. They find suitable long term tenants and, arrange for repairs, replacements etc.at reasonable prices. They apply new legislation where necessary. They are quick to correspond and always helpful. I am really glad to have my wee flat in their capable hands....
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May 05,2015
Minithumbdown
By:
May 05,2015
1 people found
this helpful
I was a tenant of Arden PM, and I have had many issues with them. They took over my previous agency 6 months after I moved in, and the first news I heard from them was an email telling me that I had not paid the rent, and that I should do so immediately. However, I had paid the rent, and I had previously updated the standing order's code to that of Arden's. I told them so by email, but I never got an answer apologizing for their mistake. The second time I was doubtful about their service was ...
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By: Catriona Waugh
Jul 09, 2015
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HI Sachi, I am sorry you have such a poor view of Arden and with regard to the maintenance issue, if there were delays again I can only apologise, we try our best to rectify all issues which are reported as quickly as possible. When we took over management of your property we wrote to all tenants and sent them copies of out tenant information pack, I am not sure why you did not receive this. This was also followed up with a visit to the ptoperty from your property manager. At the time of writ ...
Apr 21,2015
Minithumbdown
Ross Sneddon
Catriona Waugh
By:
Apr 21,2015
1 people found
this helpful
Arden were fast and great coming out knowing they could get business. Once the contract begun, it went all down hill. Not only was I asked 3 times for my bank details, my rent was late into my account. They contacted me with regards to a washing machine problem and I said I obviously wanted it fixed. They called their guys although I had my own guy which was written on my contract with them! They costed me an additional ‚£50 to what I was quoted by my own contact! Then I have notice to t...
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What agent could do to change your mind?
More contact and the opposite of above!
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By: Catriona Waugh
Apr 22, 2015
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I am sorry that you feel you have had poor service. I took on your property in East Calder as a favour and did come out at 6pm on a Friday to meet you. You had found your own tenant so I agreed to discount our set up fee, (£200), you grumbled at £100 and so I agreed to £50. Your bank details were not on your contract and so we had to chase for these. Your tenant moved in on the 23rd of January and at that point I asked if you would like me to transfer the rent, you declined and said ...
Feb 13,2015
Minithumbup
By:
Feb 13,2015
0 people found
this helpful
Lived in the property for two years as a tenant, very good response to problems/questions, for example an oven needing fixed was taken care of in under a day. Also very reasonable and friendly ....
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By: Catriona Waugh
Feb 13, 2015
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Thanks for taking the time to leave a comment Dave, much appreciated. ...
Feb 12,2015
Minithumbup
Richard Ladd
Catriona Waugh
By:
Feb 12,2015
0 people found
this helpful
We are both renting from Arden and using them to let our flat and we are very impressed with the service. From getting our own flat rent ready to making the move into our new flat, everything has been extremely smooth and easy. When we first met Catriona she said our flat would be rented very quickly which turned out to be true as the first person who saw it took it. Catriona's colleague has been very friendly and accommodating with nothing too much of a hassle for him. We would recommend Arden...
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Aug 08,2014
Minithumbdown
By:
Aug 08,2014
2 people found
this helpful
Problems started the very first day when the contact person we had met at the office did not come to do the check-in. They sent someone with little experience in the matter. The checkin was performed poorly and the report including the photographs were never sent, which later caused serious problems. During twelve months only one visit to the property was done. It was "surprise" and the staff member did not even knock on the door, he simply entered (being in the morning we were having ...
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What agent could do to change your mind?
Although some of the office staff is friendly and helpful, this particular property manager is disrespectful, and lazy. He does not like his job and makes the tenants feel bad.
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By: Catriona Waugh
Aug 08, 2014
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Hi there, I am very sorry that you have received poor service from our company and can assure you that I take any complaint very seriously indeed. Arden Property Management would never condone any member of staff being disrespectful to tenants nor repairs taking a long time. Please contact me directly to discuss this further in order that I can rectify any problems within the company. ...
Jun 22,2014
Minithumbup
By:
Jun 22,2014
0 people found
this helpful
I have used the letting only services of Arden property twice now. On each occasion they have been very friendly, efficient and helpful. I was given good advice as to the preparation of my property for letting. On both occasions my property was let very quickly and the tenant I obtained turned out to be reliable and generally suitable. Even though I have paid only a letting fee, the company are helpful and will assist with general enquiries about letting....
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Jun 22,2014
Minithumbup
By:
Jun 22,2014
0 people found
this helpful
I have used the letting only services of Arden property twice now. On each occasion they have been very friendly, efficient and helpful. I was given good advice as to the preparation of my property for letting. On both occasions my property was let very quickly and the tenant I obtained turned out to be reliable and generally suitable. Even though I have paid only a letting fee, the company are helpful and will assist with general enquiries about letting....
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Mar 09,2014
Minithumbup
Lynsey Strachan
Catriona Waugh
By:
Mar 09,2014
0 people found
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I have been very impressed with this agency. They are all very friendly and approachable and will go out of their way to be helpful. I am an overseas landlord so communication is important and they have always let me know what is going on. They will arrange any repairs or work that needs to be done and recommended carpet cleaners, decorators etc which I used to prepare the property for renting. In addition to the staff mentioned above I have also deatl with Malcolm and Ross who have both been ve...
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Mar 06,2014
Minithumbup
Lynsey Strachan
Ross Sneddon
By:
Mar 06,2014
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I was initially very sceptical about renting a property through a letting agent as I had friends who had negative experiences. I am delighted to say though that Arden have made renting quite enjoyable and I feel very reassured that they work in both the best interests of the tenant and the landlord. Our property was not necessarily in the best condition or clean when we first moved in but Lewis organised cleaners straight away. Since then I have liaised with Lyndsey A LOT about various bits a...
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Mar 04,2014
Minithumbup
Malcolm Brown
By:
Mar 04,2014
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I have now been a tenant with Arden for over one year now and after using many rental companies throughout the country with work I must say that Arden have been the most professional rental company to date. My wife and I have found our manager Malcolm to be extremely helpful from day one and is always there to deal with any minor issues that we have had. It's not often you get top notch service in this industry. Thank you....
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Mar 03,2014
Minithumbup
By:
Mar 03,2014
0 people found
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Arden manage have managed two properties for us for the last three or four years. The service and advice they have given us during that time has been efficient and consistently good. We would recommend them without hesitation....
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Feb 27,2014
Minithumbup
Lewis Mackenzie
Catriona Waugh
By:
Feb 27,2014
0 people found
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Lewis has always been avilable to help out when rquired. On 2 ocassions in the last year he has came to the rescue with smallish issues in the property, saving me time and money. Cationa and the Arden family are great!...
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Feb 27,2014
Minithumbup
Katie Pole
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Feb 27,2014
0 people found
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I have been renting for a few years now and have not had much luck with several letting agencies until me and my boyfriend rented this property from Arden. When we first moved in Katie was great in going through the inventory with us which never happened with previous letting agencies. When we unfortunately received a letter informing us the landlord wanted the property back Malcolm was great in trying to find us as new property. However none at the time where suitable for us. In the end Malcolm...
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Feb 26,2014
Minithumbup
Lynsey Strachan
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Feb 26,2014
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I am an overseas landlord and rent out three properties in Edinburgh. Over the years I have dealt with several letting agencies and although not long with Ardern Properties I am delighted to date with the. efficient and pleasant manner queries are dealt with. Lynsey keeps in touch and action things promptly....
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Feb 25,2014
Minithumbup
Lynsey Strachan
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Feb 25,2014
0 people found
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I recently rented a property through Arden and the service I experienced was second to none. Always helps when you have friendly and efficient staff. Lynsey dealt with maintenance for the property in a professional and helpful manner. I wouldn\'t hesitate to recommend this company to my friend and family....
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Feb 25,2014
Minithumbup
By:
Feb 25,2014
0 people found
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I have been a tenant with Arden for 12 months, in that time they have been very supportive. As it was my first tenancy I had a lot of questions that they were willing to listen to and very quick to answer both by email and phone. Arden provide an excellent service, they are a very friendly & approachable agency and I wouldn\'t hesitate to recommend them....
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Feb 24,2014
Minithumbup
Jamie Boyd
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Feb 24,2014
0 people found
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Arden are always quick to respond and very helpful. I had a difficult situation with regard to a tenant sub-letting my property without my knowledge and Jamie Boyd successfully resolved the situation for me. The Arden team are always great at organising necessary repairs and working with my tenants. I would certainly recommend them. They go above and beyond....
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Feb 23,2014
Minithumbup
Malcolm Brown
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Feb 23,2014
0 people found
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When ever I have a question or have not understood something Malcolm has listened patiently to me. He explains clearly and calmly until I have my answer. He never gives me the impression that he is to busy to talk to me or is in a hurry to get me of the phone....
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Feb 23,2014
Minithumbup
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Feb 23,2014
0 people found
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As I am an overseas landlord renting out my property in my home town of Edinburgh, I need the reliable services and care of a good agent. Arden have always looked after my interests and nothing has been too much trouble for them. From vetting suitable tenants, to dealing with my building factor, to arranging maintenance and repairs on my behalf, they ensure that my position as landlord is relatively stress free....
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Feb 22,2014
Minithumbup
malcom brown
Lynsey Strachan
By:
Feb 22,2014
0 people found
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We have been very pleased with Arden property management, they were very accommodating to us as two non-UK students, and we love our apartment. The two minor problems we encountered have been dealt with quickly and efficiently....
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Feb 21,2014
Minithumbup
By:
Feb 21,2014
0 people found
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All the staff at Arden Property Management that I have come in contact with while setting up and starting to let my property, have been so helpful and courteous. It has taken the stress out of becoming a landlord. I was given helpful instructions as to what to do in preparation for letting with regards to both the flat and the paperwork required. I know from month to month exactly what is happening at my property and the full financial balance also. I can thoroughly recommend Arden Property ...
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Feb 21,2014
Minithumbup
Ross Sneddon
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Feb 21,2014
0 people found
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I am always very pleased with my service at this agents and in particular very pleased with the way Ross Sneddon deals with all my needs...
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Feb 20,2014
Minithumbup
By:
Feb 20,2014
0 people found
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My original property management company sold their business to Arden in Feb 2014. While I loved my old company within the first two weeks Arden had negotiated a £100 rent increase with one of my sitting tenants on one of my properties OMG. fabulous . Also I\'m paying 9% plus VAT compared to 12% with no VAT. well done Arden . Early days but things look promising...
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Feb 20,2014
Minithumbup
Lynsey Strachan
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Feb 20,2014
0 people found
this helpful
I got a fantastic service from Arden, Lynsey was very helpful throughout the process and guided me every step of the way. They also got maximum rent from my property and help fix all the snagging problems in the flat. I will defiantly be using them again....
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Feb 20,2014
Minithumbup
Lewis Mackenzie
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Feb 20,2014
0 people found
this helpful
I am writing as a very humble tenant! This is the third letting agent I have used in 10 years and Arden and in particular Lewis Mackenzie have more than stepped up to the mark when dealing with my recent issues. Customer service is key in any business and Lewis more than more than proved that on this occasion. Verry happy tenant! Mary McGhee....
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Feb 20,2014
Minithumbup
By:
Feb 20,2014
0 people found
this helpful
After visiting several management agencies I dropped into Arden and immediately was impressed by their engaging professionalism and ability to give me some time and clear information to take away. Other companies did not make that extra effort and this is why Arden stand out above the rest. Arden communicates really well and all members of the team appear well informed and very personable. I would have no hesitation in recommending Arden and am frequently found to be singing their praises! S...
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Feb 18,2014
Minithumbup
Lynsey Strachan
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Feb 18,2014
0 people found
this helpful
I recently reported an issue with a leak in the roof of my flat to Lynsey. She said she would get someone out as soon as possible and luckily a plumber managed to make it out later that day to deal with the issue. With previous letting agents when I have reported an issue this has taken days to rectify but on this occasion Lynsey made sure it was dealt with quickly and efficiently. Very impressed!...
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Feb 17,2014
Minithumbup
By:
Feb 17,2014
0 people found
this helpful
Really pleased with the way Arden managed our property. All admin and maintenance regarding the flat was handled quickly and efficiently. Good clear monthly statements were very useful....
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Feb 17,2014
Minithumbup
By:
Feb 17,2014
1 people found
this helpful
We\'ve been extremely happy with Arden this year. Our flat is lovely and so are the people at Arden. They are all very friendly and polite and willing to help. Other letting agencies are often rude to students but this has never been the case with Arden and we greatly appreciate it. The few problems we had in our flat were sorted out very quickly. Although we are moving out of our flat, this is because of location, and we are hoping to remain with Arden for another year!...
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Feb 14,2014
Minithumbup
Jamie Boyd
By:
Feb 14,2014
0 people found
this helpful
We have been extremely please in essentially every way with Arden. Our property manager, Jamie, has consistently responded to emails and phone calls in a timely manner, has represented us well to the landlord (and vice versa), and the check in process when we moved in was thorough and clear. Maintenance requests have been fulfilled quickly and properly, requiring no second visits....
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By: CW
Feb 14, 2014
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Thanks for your kind comments, I am glad to hear that Jamie is looking after you. Catriona Waugh ...
Feb 10,2014
Minithumbup
By:
Feb 10,2014
1 people found
this helpful
Arden staff have been helpful and polite, they have found new tenants quite quickly when a vacancy has occurred. The property is visited regularly but I am not sure that it is viewed critically enough, I do not have faith in their observation skills or their views on cleanliness/property maintenance. I would recommend Arden to friends but with qualification....
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By: Catriona Waugh
Feb 14, 2014
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Thanks for your comments and I take on board that we must pay close attention to detail in properties. This is something that we do take very seriously on our quarterly property visits. if however you feel that more attention is required in your property then I would be happy to do more frequent visits at no extra charge to you. ...
Feb 10,2014
Minithumbup
By:
Feb 10,2014
0 people found
this helpful
We have been working with Arden Property Management for many years now and I cannot recommend them highly enough. As a landlord they deal fairly and promptly with any issues relating to our tenants ( They manage 2 properties on our behalf) The staff could not be more professional and the proof of the pudding is that all our tenancies have been long term and Arden staff work very hard to make sure that the tenants are properly looked after. If anything needs fixing or replacing, Arden have the ap...
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Feb 10,2014
Minithumbup
By:
Feb 10,2014
0 people found
this helpful
I had the opportunity to meet staff of Ardent at their recent celebration of opening of their new offices on Northumberland Street. I was impressed with their professionalism - the fact that they are also genuinely nice people is a bonus. On the basis our experience of our first-let we were able to recommend Ardent to a friend and may do so again!...
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Feb 10,2014
Minithumbup
By:
Feb 10,2014
0 people found
this helpful
Arden have managed our property for quite sometime and have been excellent throughout. They have always dealt with tenant issues promptly and will advise us if they feel that any work is required or if furniture has become tired and could do with being replaced ensuring the flat remains at a high standard. Overall extremely pleased with the service provided and I would recommend them....
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Feb 08,2014
Minithumbup
By:
Feb 08,2014
0 people found
this helpful
I recently had a 2 bedroom property @ South Gyle to rent and was very impressed with the rent Arden advised I could achieve (more than I thought was possible). Not only did they assist me with re carpeting the property but they achieved a year long tenant at the higher monthly rent and all of this within a month. Very impressed well done guys, would highly recommend....
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Feb 07,2014
Minithumbup
Ross Sneddon
By:
Feb 07,2014
0 people found
this helpful
Very nice and polite people in the Arden office in morning side, I found Ross Sneddon very helpful and he dealt with my paperwork very quickly as I was in a rush to get it sorted and move into the property. I explained to Ross I was in a hurry so any time he said he would do something he came through on his promise very quickly and he is making moving in a very easy experience as he is been flexible with the lease signing dates as my girlfriend wont be around to sign the same day as me. I also e...
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By: Catriona Waugh
Feb 10, 2014
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Thanks for taking the time to add a positive comment and especially for giving such good feedback on Ross. ...
Feb 06,2014
Minithumbup
Lewis Mackenzie
Laura Sommerville
By:
Feb 06,2014
0 people found
this helpful
We had occasion to change property managers in very difficult circumstances and we were given time, advice and reassurance over the two months before we could even become customers! Everything was handled in a professional but very friendly way and since we have been managed by Arden we have been kept fully and efficiently informed about our property. Having experienced a different firm\'s property management over the past 20 years we are pleasantly surprised at the differences and would certa...
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By: catriona waugh
Feb 08, 2014
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Thanks for taking the time to add a comment to our page. Much appreciated ...
Feb 06,2014
Minithumbup
malcom brown
By:
Feb 06,2014
0 people found
this helpful
arden very reasonaly helpful the flat wasnt that great but was ok for a first let it had been built cheaply but arden were always good anf tryed to sort the problems as best they could...
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Feb 06,2014
Minithumbup
Ross Sneddon
By:
Feb 06,2014
0 people found
this helpful
I have 4 properties which I own which are managed by Arden Property Management. I have to say I think they are a great Management Company. Some people prefer to let their properties out themselves I prefer to leave it up to the professionals. Properties are checked on a regular basis and any problems are highlighted before they get out of control, Keep up the good work....
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Sep 07,2013
Minithumbdown
By:
Sep 07,2013
4 people found
this helpful
My student son rented a flat from this agent.The inventory was inaccurate,the hoover and loo cistern were never repaired despite frequent messaging,so the vacuum cleaner they used was bought by me We left it spotless with photographs,now they are attempting to withhold some of the deposit We have photographs and now may well have the hassle on principle of going to the small claims court.The emails to my son from Catriona Waugh were disrespectful.Avoid this agency at all costs if you are a ten...
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What agent could do to change your mind?
If this agent kept an accurate up to date inventory,signed by the tenants on entry,and kept to the spirit of the Tenancy Deposits Scheme Scotland regulations,there would be no issue.
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By: catriona waugh
Feb 08, 2014
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I am sorry that you have had a poor experience with our company, we normally respond to repairs ASAP as it is no ones interests for problems to linger. I am afraid the property wasn't spotless and did take pictures to back this up, it is a large property and a big job to clean thoroughly. I am sorry if you thought that my emails to your son were disrespectful, that was never my intention and with regard to the rent we charge the going rate as the market dictates. I would have liked the opportun ...
Apr 11,2013
Minithumbdown
By:
Apr 11,2013
6 people found
this helpful
I manage the property below Arden\'s let. Despite notifying them about a serious leak from their premises they failed to instruct a plumber to do a repair. They were happy to accept their tenant\'s assurance that a DIY job had been done and have yet to inspect the property (3 days and counting). My properties ceiling has come down. Their inaction shows a clear neglect of their landlord\'s property. A nightmare to deal with. Will be shortly instructing my lawyer if they won\'t send out plumber t...
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Was this helpful? Yes
By: S Hay
Feb 23, 2014
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To conclude things the review above did prompt action from Arden and things improved markedly when Ms Waugh got involved. They did resolve the issue of the insurance excess which was good. Prior to the incident there were no signs of leaks in the property I let as I inspect it regularly and don't rely on reports from my tenants. ...
Jul 12,2012
Minithumbdown
By:
Jul 12,2012
10 people found
this helpful
Terrible. When something is broken you expect it to be fixed asap, not with this company. They seem to wait around for a week or two before remembering they wrote it on a loose sheet a few weeks before. Also when we left, we had spent hours cleaning and they had the cheek to charge us an insane amount. They didn't have enough staff or some rubbish excuse so it took them 3 times as long at an extreme rate!...
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What agent could do to change your mind?
Care for your tenants. Most are students so do not take advantage. The better you are to them, the more flats you'll be able to let because you will not get bad reviews like everybody has given you on this site.
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By: cw
Feb 08, 2014
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I am very sorry that you have had less than satisfactory service from us and can only assure you that this is not how we like to work. With regard to your cleaning I am sorry that there had to be a deduction from your deposit but unfortunately we must make sure that the property is ready for the next tenant and so engaged cleaners to carry this out. It is the cleaners who were paid for doing this, Arden does not make any charges to the tenants for organising these works on their behalf. ...
Jun 11,2012
Minithumbdown
By:
Jun 11,2012
10 people found
this helpful
Arden Property Management was so far the worst experience I have ever had as a student with a letting agent. The agency\'s response times are extremely slow and they are extremely weary of hiring proper professionals when dealing with tenant issues. Ever since we got to our property, which looked really nice at first glance and was huge in size, we started having issues with poor draining and we were promised that the landlord would change the carpetting, as it was dirty and old. Neither of t...
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What agent could do to change your mind?
Fix all of the issues stated in the review and not one fewer.
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Was this helpful? Yes
By: catriona waugh
Feb 08, 2014
View all comments (1)
HI Daniel, I am very sorry that you have had such a bad experience with Arden. We endeavour to deal with all maintenance issues as quickly as possible. With regard to changes during a property we do encourage all items to be agreed prior to deposit being taken in order that all parties have a clear understanding. ...
May 04,2012
Minithumbup
Catriona Waugh
Katie Pole
By:
May 04,2012
0 people found
this helpful
We chose Arden Letting to manage our flat after considering a few other companies, we do not live in Edinburgh and needed to find a company we could trust. We found the staff at the office to be very approachable and responsive both in the office and through phone calls and emails. They quickly responded to any queries or requests and during the almost five years in which they looked after our flat we only had one vacant period of four weeks. Any repairs were completed efficiently and our rent p...
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Was this helpful? Yes
Apr 23,2012
Minithumbup
By:
Apr 23,2012
1 people found
this helpful
I completely disagree with the bad reviews below. I had absolutely no problems with my flat, and always found Arden to be both pleasant to deal with and prompt to arrange any necessary repairs, etc. I got my deposit back in full when I moved out without any issues. I would definitely recommend them....
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Was this helpful? Yes
By: Catriona Waugh
May 02, 2012
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Thank youvery much for this response, I do really appreciate your taking the time to leave this feedback. ...
Apr 18,2012
Minithumbup
Catriona Waugh
By:
Apr 18,2012
0 people found
this helpful
I feel that I have to put to right some of the comments regarding Arden, they handle all my properties and I have to say that the service and attention to detail is excellent. The staff are efficient, friendly and more importantly very professional. I had used other letting agents previously and although they were okay Arden has given me complete piece of mind, my properties are maintained to a very high standard and I have absolutely no hesitation in recommending Arden whether as a prospectiv...
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Was this helpful? Yes
Mar 02,2012
Minithumbdown
By:
Mar 02,2012
9 people found
this helpful
Do not use Arden PM. Our flat is covered in mould and damp and despite reporting the problem to them on a regular basis and telling them that I have asthma and the walls are making things worse, they have ignored us every time. They are incredibly unprofessional, to the point that I cannot believe that they are still in business. I feel sorry for the owner of our flat, who probably has no idea that it's in shambles and Arden aren't doing anything about it. I imagine they're going to try to steal...
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Was this helpful? Yes
By: Daniel M
Jun 11, 2012
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The contents of your review speak straight to my experience with them. They need countless attempts at contact in order to solve ANY issue and they SELDOM send in professionals to do that. I believe landlords are perfectly happy with them, though, as it is the tenants whom they're after. Indeed, ask for receipts EVERY time Arden says they'll do something for which you'll have to pay and keep recordings or copies of ALL communication you have with them. Also, maintain photographic evidence of how ...
Feb 14,2012
Minithumbdown
By:
Feb 14,2012
10 people found
this helpful
I could not agree more with the other reviews. Since moving in the flat has been fraught with problems and Arden drag their feet on fixing them, if they do so at all. The staff are incompetent and i would not trust them for one second. If you are considering renting a property PLEASE PLEASE do not use Arden Property Management. You have all been warned!...
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Was this helpful? Yes
By: CW
Apr 02, 2012
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If you have specific problem with your property then you should contact Catriona the manager in order to have these sorted out. ...
Oct 13,2011
Minithumbdown
By:
Oct 13,2011
8 people found
this helpful
The comments left by the other reviewers are accurate. I experienced the same problems and got a very poor service from this company. They were very unhelpful with pretty much everything and wouldn't do any repairs or fix things saying that it was the "landlord's responsibility". I would strongly reccommend using a different letting agency....
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Was this helpful? Yes
Sep 26,2011
Minithumbdown
By:
Sep 26,2011
8 people found
this helpful
I 100% agree with the previous review. I had the exact same experience with Arden, unclean property, countless unsolved problems which were present from beginning to end of the tenancy and then my deposit was taken to cover the fixing of these problems after I left. When no receipts were produced I confronted them in person and in writing regarding the injustice of this and was panned off to other members of staff on all counts. After going full circle of all the staff, catriona being the worst,...
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Was this helpful? Yes
By: CW
Apr 02, 2012
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The content of this comment is simply not true, Arden Property Management has never and would never withold any deposit unless works which were the responsibility of that tenant were to be paid for. Furthermore I'm pretty sure that I have never spoken with this individual but would be happy to do so should they wish to contact the office. Catriona ...
Jul 19,2011
Minithumbdown
By:
Jul 19,2011
8 people found
this helpful
I have only given 1 star as I had to, this company deserves nothing horrendous company! would NOT advise using them and would NEVER use them again. They give you a flat which is not clean, I entered a lease with a 'secure' entrance and later found out that the door was broken and on numerous occasions we had people trying to break into the flat. When contacting Arden they said it was not there problem and we need to sort it out ourselves. Unacceptable. They take deposit off you when you have...
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Was this helpful? Yes
By: Daniel M
Jun 11, 2012
View all comments (3)
God, I wish I would have seen your review earlier, would have saved me LOADS of problems with these bloody blundering idiots. ...



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