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Archer Bassett & Co

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“ Poor service & Communication... ”

Jul 06,2018
Minithumbdown
By: 'Landlord'
Jul 06,2018
2 people found
this helpful
As a landlord you need an agent you can rely on, who will talk to you truthfully and respond to your queries in an informed and timely manner. You won't get any of these from Archer Bassett. They will spend plenty of time telling ...
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Comment on agent fees
Moderate if the service was good
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“ Avoid... ”

May 18,2018
Minithumbdown
By: 'Delilah'
May 18,2018
4 people found
this helpful
Was not satisfied with archer basset, So frustrating when you are a paying tennant and the service that you get is very poor. Simple problems like a leaking tap taken the best part of a year to sort. Information gets lost, lack of communication between ...
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“ Rubbish Service... ”

May 10,2018
Minithumbdown
By: 'Ruby'
May 10,2018
3 people found
this helpful
Arranged to view an apartment, drove 70 + miles, to get there and find no one to meet me. I called the office to be told it was let!!! Not happy at all!!!...
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Comment on agent fees
N/A
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“ Cowboys... ”

May 03,2018
Minithumbdown
By: 'Jackie'
May 03,2018
4 people found
this helpful
They do not do their job . We had full management and basically it was all a waste of money . They never reply to phone calls or emails . House is in a terrible condition under their care . Highly recommend you do not use this agency . Litt...
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Comment on agent fees
Bad
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“ Brilliant young team of tenant finders... ”

Mar 16,2018
Minithumbup
By: 'Very experienced landlord'
Mar 16,2018
2 people found
this helpful
Ryan met me at my Coventry property to discuss finding a tenant. He is exceptionally knowledgeable and yet open to new ideas, and found me fabulous tenants. His understanding of landlords' concerns is excellent, his grasp of housing law is comprehensive and he found me ...
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Comment on agent fees
medium to high for landlords - but they provide excellent service.
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By: Jon Leeming
May 31, 2018
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I have major complaint which has still not been handled properly by IAN pinder . It concerns your tenants abusive and uncooperative behaviour ...
Mar 05,2018
Minithumbdown
By: 'Angelo Tomas'
Mar 05,2018
3 people found
this helpful
Can't rely on, after 10 years they expected to rent carpet cleaner again ( done it 4 times while living there ) so the landlord could rent it again at my cost ... Be Warned that they stand with landlords..horrendous when you leave the property they pick on ...
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Comment on agent fees
Fair
Was this helpful? Yes
Jan 31,2018
Minithumbdown
By: 'Rachael'
Jan 31,2018
2 people found
this helpful
My son put his name down for a flat three weeks ago. They were quick to take our deposit , demanding paperwork the next day, then we heard nothing for weeks and was told the landlord was not contactable. Complete rubbish . The landlord obviously didn't ...
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Comment on agent fees
Usual
Was this helpful? Yes
Dec 08,2017
Minithumbdown
By: 'Zoe'
Dec 08,2017
4 people found
this helpful
The most unprofessional letting agent I've come across. They have no clue what they are doing, must employ a bunch of morons who don't communicate with each other. The 'office manager' or so he would like to refer to himself needs to get ...
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Oct 19,2017
Minithumbup
By: 'Bobby'
Oct 19,2017
3 people found
this helpful
I have used Archer Bassett to find tenants and manage a few of my properties. I have found them to be most reliable and communicate on a regular basis. Ryan was my first contact and continues to be most helpful....
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Comment on agent fees
Their fees are most reasonable.
Was this helpful? Yes
Oct 01,2017
Minithumbdown
By: 'A21'
Oct 01,2017
6 people found
this helpful
Worst agent ever ..........please avoid .. I put deposit down on a property .. filled out form quickly as possible . But after 2 weeks of wait ... told me silly excuses .. then all of sudden property is not available . Knew something was dodgy so went to the house and ...
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Comment on agent fees
Keep fees for nothing ... Iรขโ‚ฌโ„ขm so furious to explain ... just please stay away from the
Was this helpful? Yes
Sep 04,2017
Minithumbdown
By: 'MsThomas'
Sep 04,2017
8 people found
this helpful
As a Landlord my experience is awful. They have not kept records of communication and didn't even issue a 12month contract when my tenant asked. Very rude staff and one staff member asked my tenant not to complain because they would get fired!!! There are ...
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Jul 27,2017
Minithumbdown
By: 'Tenant'
Jul 27,2017
4 people found
this helpful
I've been living in the same flat for several years not a single problem with the previous estate agent managing the property. This agency takes over and it's been one problem after the other. They rob you as soon as they can with absurd excuses ...
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Comment on agent fees
They take the first opportunity they have to rob you by charging fees out of the blue.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By: 'Glenn'
Dec 01,2016
9 people found
this helpful
Ok (ish) we moved in and my first question was when were the cleaners coming in as it was a pretty dirty place. Throughout the tenancy we rarely heard from them, except when the mandatory inspections were due. Very slow in getting back to us ...
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Was this helpful? Yes
Jul 09,2016
Minithumbdown
By: 'FrustratedinCov'
Jul 09,2016
11 people found
this helpful
Absolutely appalling service; this letting agent will be polite and lovely with you, up until the point that they have your money. They refused to complete repairs for the entire year that I rented with them, which caused me extensive damage to personal property. And ...
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Was this helpful? Yes
Jan 31,2016
Minithumbdown
By: 'Sunshine Orzulak'
Jan 31,2016
8 people found
this helpful
I am reluctant to give even one star. The most awful agency I have ever used (and I have done two degrees so rented as a student through several agencies). Made every effort to screw us with deposit to whack on their £60 admin charge. ...
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Comment on agent fees
Will charge you for anything they can including a check-out fee. First agency I have used which charges this.
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By: Ian
Apr 29, 2016
View all comments (1)
Completely Agree !! 1/5 rating and 0 recommendations isn't a surprise - these people are basically thieves, avoid at all costs.. ...
Oct 21,2015
Minithumbdown
By: 'Fed up homeowner'
Oct 21,2015
7 people found
this helpful
Absolutely appalling lettings agent. I own a property next to a rented property managed by Archer Bassett and have had months and months of difficulties trying to arrange a repair to a pipe which affects my property. They are very rude and keep informing me ...
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Aug 27,2015
Minithumbup
By: 'Kirstie'
Aug 27,2015
3 people found
this helpful
Dealt with Sarah, and just wanted to say how impressed I am with the customer service I received. They have kept me very well informed during the whole process....
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Comment on agent fees
very competitive in the local lettings market
Was this helpful? Yes
Aug 20,2015
Minithumbup
By: 'trixiebelle'
Aug 20,2015
2 people found
this helpful
new local agent specialising in Lettings...
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Was this helpful? Yes
Feb 24,2015
Minithumbdown
By: 'lee'
Feb 24,2015
8 people found
this helpful
We viewed the property in February 2013. We applied (paying the fees as requested) and stated that if we were to take the property the broken windows must be repaired, the broken plug sockets must be repaired and the large quantity of discarded furniture, rubbish, shopping ...
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Was this helpful? Yes
Jul 03,2014
Minithumbdown
By: 'Aqaqaqaqnas'
Jul 03,2014
2 people found
this helpful
From day one Archer Bassett are more concerned with making money than anything else. They have proven to be a terrible horrendous agency I would plead with all landlords in the area to avoid them. They commonly will add fees and charges, lie about inspections, ...
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What agent could do to change your mind?
absolutely nothing!
Attached Files
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May 12,2014
Minithumbdown
By: 'Prospective tenant'
May 12,2014
4 people found
this helpful
I am absolutely relieved that I did not get the property I was perspectiely looking at. Archer bassett look down on others status if you are not workin full time. Absolutely disgusted with their behaviour and the way I was treated. Continuously lied about all 3 ...
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What agent could do to change your mind?
A little respect goes a long way. Get trained as well as you boast about how well you are. Manners are free, use them! Speak the truth and you will be used more rather than be ran a mile away from.
Attached Files
Was this helpful? Yes
Feb 27,2014
Minithumbdown
By: 'TH89'
Feb 27,2014
5 people found
this helpful
Absolutely shocking, We are a large landlord with over two hundred properties, Archer Bassett managed three of our properties originally however we have now managed to remove two from them. They are still "managing" one of our properties as we are unable to ...
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Dec 14,2013
Minithumbdown
By: 'More of a professional than archer bassett'
Dec 14,2013
8 people found
this helpful
Whatever you do, do not go with Archer Bassett. They are absolute incompetent fools who are jumped up wannabe professionals who happen to own a suit. We have had constant problems since renting a property with them which they consistently attempted to blame on us ...
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Was this helpful? Yes
Oct 02,2013
Minithumbdown
By: 'ArcherBassetRubbish'
Oct 02,2013
8 people found
this helpful
I began my tenancy with Archer Basset on 28th June 2013, since that date I have had multiple issues with my property but also issues with getting them resolved aswell! They advertised it as a fully furnished property and also said that all appliances are in ...
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What agent could do to change your mind?
been a good agency from the start and actually done there job properly and provided me with a good service.
Attached Files
Was this helpful? Yes
May 08,2013
Minithumbdown
By: 'ceembee'
May 08,2013
3 people found
this helpful
When me & my partner took out a rental woth archer bassett we were told the alamdlord was flexible.on what they would and wouldnt be taking. On the second viewing i took my mum and we measured up for a settee we had already ...
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Was this helpful? Yes
Jan 23,2013
Minithumbdown
By: 'T.l.s'
Jan 23,2013
11 people found
this helpful
Unfortunately terrible is the worst option. My time with them has been beyond terrible, I have been ringing them every week for problems to be fixed , and they never do!!! I here them huff down the phone when they know its me and worst of ...
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What agent could do to change your mind?
If they had actually cared it would have been a start
Attached Files
Was this helpful? Yes
Sep 26,2012
Minithumbdown
By: 'FRED'
Sep 26,2012
9 people found
this helpful
I will never rent through this company again. They claimmed to have found me 3 tennats .. but not one tennat decided to book the property. I later found out that Archer Basset had actually taken teh deposit of the tennants and then when two failed the ...
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Was this helpful? Yes
Sep 18,2012
Minithumbdown
By: 'Joe'
Sep 18,2012
9 people found
this helpful
The property was advertised as a 3 bedroom semi-detarched property with a 2 toilets and one bathroom. While viewing the property before renting, we were informed that the toilet downstairs was faulty but would be fixed. Due to the fact that we needed to relocate urgently, we ...
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Was this helpful? Yes
By: fred
Sep 26, 2012
View all comments (1)
well done for showing others what ripping of B* these peole are .. there are other reviews which say the same thing about this company on google reviews ...
Aug 18,2012
Minithumbdown
By: 'Ex A&B landlord'
Aug 18,2012
5 people found
this helpful
A terrible experience as a landlord. If you are a landlord looking for an agency to work on your behalf DO NOT GO TO ARCHER BASSETT. They say in the inspection reports that nothing\'s wrong and everything\'s clean. When we went to see ...
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By: Deep
Apr 04, 2013
View all comments (2)
I totally agree with the landlord. Archer Basset are a waste of space. The comment about the inspection reports is completely true. I have re carpeted and re painted the property. Instructed the agent to ensure no re decoration is done by the tenant. What do I find when the tenant left. The property was re decorated to a poor standard and the property was left in a terrible mess. I have a number of properties which I will never rent through Archers again. Bad bad agents. ...
Jul 12,2012
Minithumbdown
By: 'ricky'
Jul 12,2012
8 people found
this helpful
Upon completing a viewing on Saturday 23rd June my girlfriend went to pay the "reservation fee" to RESERVE the property which we were told was done by a "first come, first served" basis by Stephan. While there she again asked if ...
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What agent could do to change your mind?
Offer us the property we had \"reserved\"
Attached Files
Was this helpful? Yes



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2 7 2 15 0 0 0 0 1 7

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