Arch Residential

14 reviews 4.3 /5 rating

89% valuation accuracy
86% recommend
100% fee satisfaction

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Jason Maughan
Will Britton

We are an ARLA registered sales and lettings agency based in Borough, South East London and active in the surrounding areas. At Arch we know that providing a genuinely superior level of service means not only delivering top quality estate agency and management as standard, but offering a range of key benefits not offered elsewhere, ensuring that our Landlord and Vendor clients get the best value for money possible.

As a tenant you can expect longer opening hours, including Sundays, giving you m Read full description...

12 Trinity Street
,London
Greater London
SE1 1DB
0207 112 4983

Website not available Properties for sale
Properties for rent

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Customer Reviews

Showing 1-14 of 14

5 Star Review

Sep 15,2014

By: 'Matthew SE1'

Sep 15,2014

Branch: London, 12 Trinity Street
Services: Sales (as a Buyer)
Sold price: £480000
Would you recommend?: Yes
Postcode: SE1

Branch: London, 12 Trinity Street
Sales (as a Buyer)
Sold price: £480000
Postcode: SE1

1 people found
this helpful

Very honest company. Admittedly small company, so single point of contact for everything. Small issue with picking up the keys (nobody in the office to hand them over upon completion) but otherwise very trustworthy and professional. Always willing to help where possible to push the sale forward....
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5 Star Review

Sep 14,2014

Jason Maughan

Will Britton

By: 'Julia'

Sep 14,2014

Branch: London, 12 Trinity Street
Services: Lettings (as a Tenant)
Rent PCM: £1560
Would you recommend?: Yes
Postcode: EC1

Branch: London, 12 Trinity Street
Lettings (as a Tenant)
Rent PCM: £1560
Postcode: EC1

1 people found
this helpful

Both Jason and Will were very helpful with our flat searching process and made it very easy and smooth. They were very honest and upfront, so it made the process very fast and convenient. Both of them were accommodating on our preference and needs, and went out of their way to make sure we could find a place we love. We had a very short period to move in and they worked out the logistics, so that our move went smoothly. They also accommodated our numerous requests to get into the place for vario...
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5 Star Review

Sep 09,2014

Jason Maughan

By: 'DFan'

Sep 09,2014

Branch: London, 12 Trinity Street
Services: Lettings (as a Landlord)
Rent PCM: £2185
Would you recommend?: Yes
Postcode: SE1

Branch: London, 12 Trinity Street
Lettings (as a Landlord)
Rent PCM: £2185
Postcode: SE1

1 people found
this helpful

Jason at Arch was very professional, effective and efficient in his effort to lease out my flat. He arranged for water damage repairs with my building management, found a corporate landlord and arranged for furniture removal. His experience and attention to detail surpasses all the other agents I have used previously in the last 5 years. I would recommend Jason to any landlord looking for a tenant or looking for sale options of their properties....
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Comment on agent fees

Very reasonable give the level of service

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5 Star Review

Sep 05,2014

Jason Maughan

Will Britton

By: 'Mansukh'

Sep 05,2014

Branch: London, 12 Trinity Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: se1

Branch: London, 12 Trinity Street
Sales (as a Vendor)
Postcode: se1

1 people found
this helpful

The agents have been letting the above property as well.Their charges are very reasonable and they have always found proffesional tenants.I have used them for mull management including inventory as well. This year i used them to sell the above flat.Again they found the right buyer,, liased with my solicitor and managing agents for all enquires. I was extremely happy with their service and highly recommend them.Again their fees are very competetive ....
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Comment on agent fees

Very comtetively priced.they definately earned their fees.

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5 Star Review

Sep 04,2014

By: 'Rohin'

Sep 04,2014

Branch: London, 12 Trinity Street
Services: Lettings (as a Landlord)
Rent PCM: £1400
Would you recommend?: Yes
Postcode: se16

Branch: London, 12 Trinity Street
Lettings (as a Landlord)
Rent PCM: £1400
Postcode: se16

1 people found
this helpful

I have used Arch Residential for almost 3 years and have found them to be Brilliant. I changed to them to manage my 3 properties as I was not happy with the service I was getting from one of the larger agencies. They have given me a much more personal service and have always got the job done!...
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4 Star Review

Sep 02,2014

By: 'HH'

Sep 02,2014

Branch: London, 12 Trinity Street
Services: Lettings (as a Landlord)
Rent PCM: £1600
Would you recommend?: Yes
Postcode: SE8

Branch: London, 12 Trinity Street
Lettings (as a Landlord)
Rent PCM: £1600
Postcode: SE8

1 people found
this helpful

I have used Arch Residential for a number of years to find tenants for my properties in SE1,SE16 and SE8. They have always been great to deal with, giving good, honest feedback to ensure properties are appropriately priced and marketed. In nearly all cases they have been very successful in finding me excellent tenants in a short timescale. They care about the landlord and the tenant, helping to ensure everyone is happy and good relationships are formed from the beginning. I would very much reco...
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5 Star Review

Sep 02,2014

Jason Maughan

By: 'D Mackenzie'

Sep 02,2014

Branch: London, 12 Trinity Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: WC!R

Branch: London, 12 Trinity Street
Lettings (as a Landlord)
Postcode: WC!R

1 people found
this helpful

I have been a landlord for the last 14 years and can easily say that Arch is the best ! Right from the start Jason was positive and helpful. My existing tenants had left the house in a terrible condition but he managed to find tenants who would wait until the property was refurbished and at the right rent. He had very good advice and helped me get all the paperwork in place. Everything is a 'can-do' attitude and I would thoroughly recommend Arch Residential to other landlords....
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Comment on agent fees

Introductory offer was hugely advantageous and attractive.

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5 Star Review

Sep 02,2014

Jason Maughan

By: 'Rich'

Sep 02,2014

Branch: London, 12 Trinity Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: WC1

Branch: London, 12 Trinity Street
Lettings (as a Tenant)
Postcode: WC1

0 people found
this helpful

I had a very good experience with Arch Residential, Jason was very professional and made the whole process very easy and convenient. Correspondence was promptly answered and descriptions of the property are accurate. I was very impressed with the level of service that was provided all the way up to move-in date. Many of the bigger agencies that I have previously used are extremely good at providing good service up to point of contract signing, and then dumping tenants to sort out everything else...
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5 Star Review

Sep 02,2014

By: 'Anna Kolesnikova'

Sep 02,2014

Branch: London, 12 Trinity Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: W1H

Branch: London, 12 Trinity Street
Lettings (as a Landlord)
Postcode: W1H

0 people found
this helpful

I'm happy with the service that have been provided so far. I found Jason very professional, proactive and efficient....
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5 Star Review

Dec 09,2013

Will Britton

By: 'GCML'

Dec 09,2013

Branch: London, 12 Trinity Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: EC1A

Branch: London, 12 Trinity Street
Sales (as a Vendor)
Postcode: EC1A

2 people found
this helpful

Arch Residential acted both as managing and selling agent for the property. As managing agent they found satisfactory tenants at the required rent within a week and managed repair work and liaison promptly getting several estimates for electrical and plumbing work and supervising the execution of it. Rent was paid and accounts presented promptly. When the property was put on the market, they quickly found a number of interested parties which resulted in a \'best offer\' in excess of the asking ...
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4 Star Review

Nov 07,2013

By: 'Mumtaz A'

Nov 07,2013

Branch: London, 12 Trinity Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SE16

Branch: London, 12 Trinity Street
Lettings (as a Landlord)
Postcode: SE16

1 people found
this helpful

I received a solid service with Arch with a property that had caused problems in the past, namely a tenant that decided to stop paying rent. In this case a good tenant was found promptly and communication was very good throughout. The amount of information provided was also very useful even for someone who has been a landlord for some time. The management has been prompt and efficient so far too....
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1 Star Review

Sep 03,2013

Jason Maughan

By: 'AG'

Sep 03,2013

Branch: London, 12 Trinity Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SE1

Branch: London, 12 Trinity Street
Lettings (as a Landlord)
Postcode: SE1

2 people found
this helpful

These people are cowboys, they just did not care. They took forever to find a tenant, and the rent was nowhere near what they promised. The tenants they found were terrible, so don\'t know what checks they did. Small issues had turned into major issues by the time they contacted us. Would never use again....
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By: William Britton

Mar 17, 2014

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To date, and since we first began trading, we have had no landlord who has expressed this opinion of us and can therefore only conclude this is a posting from a rival agent. We use a reputable and reliable third party to undertake all of our referencing which every one of our landlord is aware of. The post suggests that the poster uses or used us for management, however, again to date and since trading began, no landlord has cancelled our management service suggesting that the landlord s ...

1 Star Review

May 27,2013

By: 'Red'

May 27,2013

Branch: London, 12 Trinity Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE1

Branch: London, 12 Trinity Street
Lettings (as a Tenant)
Postcode: SE1

3 people found
this helpful

Arch Residential provided very poor and unprofessional service. They rarely return calls or emails, and there were long delays on the rare cases they do. Terrible and slow and evasive at dealing with repairs and other requests. and had to be constantly chased for anything to be done. Avoid if possible....
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5 Star Review

May 01,2012

Jason Maughan

By: 'Mrs C Watts'

May 01,2012

Branch: London, 12 Trinity Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:

Branch: London, 12 Trinity Street
Lettings (as a Landlord)
Postcode:

1 people found
this helpful

Their service was exceptional. I will never deal with another large chain again after giving my flat to these boys. They got me a 12% rent increase from what i was currently recieving and they do really care about my property. Would highly recommend them....
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Areas covered

SE1
SE16
SE11
SE17
EC1
SE8
E14
E16
SW8

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Services offered

Sales

Lettings

Block Management
Surveys
Conveyancing
Mortgage Advice

Valuation and Fee Performance

100% customers were satisfied with fees 89% accuracy of agent's valuations

Price range of properties reviewed

Sales

Min: £480,000
Max: £480,000

Letting

Min: £1,400
Max: £0

Review statistics

From Landlords		From Tenants		From Vendors		From Buyers		Other

7	1	2	1	2	0	1	0	0	0

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Agent Fees

No fees set.

Last updated at 4:45 PM 01/09/2014 by Jason Maughan

Complaints Procedure

No procedure set.

Last updated at 4:45 PM 01/09/2014 by Jason Maughan

Awards won by Arch Residential

Individual Branch Awards

Jason Maughan
7 reviews

About Jason No description set View full profile

Will Britton
3 reviews

About Will No description set View full profile

Firm rankings

Overall

#2159 out of 15187 firms in the UK

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