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    Michael Whitehead
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    Matthew Cook
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    Zak Weavers
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    Claire Leslie
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    Sophie Whiston
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    Cheryl Bemister
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    Amie Hodgson
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    Claire Jepson
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    Marilyn Felton
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    Lauren Gregory
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    Paddy Keeble
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    Anne Laverty
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    Hazel Tegerdine
Your satisfaction is of great importance to us and the fact that we have offered this to so many clients in the past, makes us confident that we will continue to bring a high quality service to home owners and home seekers alike.

72 The Ridgeway
Chalkwell,Westcliff On Sea
Essex
SS0 8NU
01702719966

 


Properties for sale
Properties for rent
Nov 21,2016
Minithumbup
By:
Nov 21,2016
Featured Review
1 people found
this helpful
I have used the Property Management side of Appointmoor Estates for about 10 years now and am very happy with the service provided....
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Comment on agent fees
Very fair.
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
Featured Review
1 people found
this helpful
The flat I live in now was advertised by Appointmoor. They were absolutely fantastic. I don't have any criticisms of them. Sophie, especially, was friendly, helpful and just wonderful to deal with throughout the viewings and application process. So attentive and easy to contact. Thanks, guys!...
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Comment on agent fees
A little high at first but they were able to reduce them for me.
Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
1 people found
this helpful
in April 16 in desperate need to move asap I called appointmoor r.e a flat I had seen to rent and spoke to Sophie. I had never rented alone before and new very little about it and I had my 6 month old son. Sophie was extremely knowledgeable and realy made it easy and clear for me to understand. The property wasn't ready straight away as the old tenants where still trying to find a place and she kept me up to date with when I would be able to move in. I've been here since and have had nearly no...
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Comment on agent fees
Average fees to my knowledge so good!
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
I wanted to leave a review on Appointmentmoor and there staff as I have recently rented a property though them. The staff are very friendly and helpful, they are eager to help even out of office hours and are always professional. I was shown around a number of properties by Sophie, who was very informative, knowledgeable and patient. She listened to our needs and helped us in the hunt for a property that fit us. I would recommend Appointmoor to any one looking to rent....
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Comment on agent fees
Fair
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Appointmoor is a fantastic estate agent. They are professional and the staff are extremely friendly. I have to say that Claire is fantastic. Always on hand to help and nothing is too much trouble....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Excellent service given throughout the time of being a landlord with Appointmoor - an equally excellent service when moving back to the said property - very reliable and prompt service, would highly recommend...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
A pleasant and efficient approach to managing my requirements. Deals with all issues promptly and keeps my tenant in mostly in check!...
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Comment on agent fees
Competitive and in line with market
Was this helpful? Yes
Nov 27,2016
Minithumbup
By:
Nov 27,2016
0 people found
this helpful
Mike is an estate agent who has amazing business sense and perception. We has worked extremely hard to sell my late aunt's flat in Westcliff. He spotted all the flat's good points and placed a value on it, which was substantially higher than the values placed on it by other agents, including one very well established but negative agent. The flat has gone under offer at a price which we would never have got with the other agents. The whole Appointmoor team is very upbeat and dedicated....
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Comment on agent fees
Very acceptable, bearing in mind the hard work that has gone into realising the best possible price for the property. The whole team effort has been such I have had excellent value for money
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
Amie has been an absolute delight. She has been professional, friendly and willing to meet with us whenever we have requested. She has assisted in the purchase of our property and liaised with the developers on our behalf, quickly sorting out queries and questions throughout. Amie and Appointmoor have been a pleasure to deal with....
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
Dealt with my move in efficiently and swiftly were very professional and helpful. Would highly recommend and would use again in the future....
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Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
Claire is the most amazing property manager, she is quick and gets things done. Always over and above her duties, given a very personal service Couldn't ask for a better Service !!...
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Comment on agent fees
fair
Was this helpful? Yes
Nov 20,2016
Minithumbup
By:
Nov 20,2016
0 people found
this helpful
I've been working with Appointmour for several years now. And can honestly say it's been such a pleasure to work with them. They are always helpful, polite and very professional. its been a pleasure to work with this team. I would highly recommend Appointmour to any of my friends and family....
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Was this helpful? Yes
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
I found all the staff at the westcliff branch very helpful ecpecially Claire and amie.I rented for three years and was in very poor health they went the extra mile for me nothing was too much trouble.they were very fair balancing the needs of the tenant as well as the needs of the landlord.i can highly recommend them .they have high standards but are fair and kind....
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Comment on agent fees
fair
Was this helpful? Yes
Sep 28,2015
Minithumbup
By:
Sep 28,2015
0 people found
this helpful
Very helpful with all aspects , great service, found me a house quickly and with no fuss, would recommend to anyone...
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Was this helpful? Yes
May 18,2015
Minithumbdown
By:
May 18,2015
7 people found
this helpful
Used this company was renting from them disgusting company treated me like criminal because I held one moths rent back after a years of reporting the same problem which they did nothing about talk to me like I am rubbish...
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Was this helpful? Yes
Nov 09,2014
Minithumbdown
By:
Nov 09,2014
4 people found
this helpful
I am totally disgusted with this agent rude obnoxious spoke to them were not nice at all then spoke to the manager who was even worse. He was so arrogant its unbelievable he didn't even care that I was unhappy of the service they were providing me, he basically said at one point I was an "awkward customer". I didn't know wanting to view a property and not being happy at being spoken to and being dealt with like crap was being an "awkward customer" my apologies. to top things ...
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What agent could do to change your mind?
close your business
Was this helpful? Yes
Oct 16,2014
Minithumbup
By:
Oct 16,2014
1 people found
this helpful
I was very wary about using these agents after reading these reviews, but as I was desperate I had no other choice. It was the best decision I have ever made, they are always fast to help, cheerful and very understanding. All these reviews are old and out of date and I don't think any of the staff mentioned work in that office anymore. I am so happy with the office as a whole, even the young blonde guy that found my was so helpful and even gave me a lift....
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Was this helpful? Yes
Aug 09,2013
Minithumbdown
By:
Aug 09,2013
7 people found
this helpful
I was renting a property from Appointmoor for about a year, It was time for my contract to be renewed so I rung up to get it sorted it took me 7 calls and still nothing was done. I was constantly promised they would send me a new contract every time so I went in store and refused to leave till I got a new one. The manager assured me it would be sorted so I left. Guess what nothing happened! I had 3 years like this. I even had an abusive call when I asked about having a dog. I was asking for the...
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What agent could do to change your mind?
They could have explained that i would not get my deposit unless it was in a letter form when i asked them. Overall they need to learn some manners, educate their staff and do as they promise
Was this helpful? Yes
Jan 22,2013
Minithumbdown
By:
Jan 22,2013
5 people found
this helpful
Very disappointed ignorant staff I called to have an issue resolved with my flat which they manage by which a was told by Louise that\'s its a problem I have caused and I have to fix it but the problem was already there when u moved in! I then called back to speak to someone else as I was getting nowhere with Louise! I spoke to Anne Marie who was so loud on the phone and rude it\'s unbelievable nothing sorted really disappointed! I was so happy with the company until now! Never in my life I have...
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Was this helpful? Yes
Nov 27,2012
Minithumbdown
By:
Nov 27,2012
7 people found
this helpful
Thanks to Appointmoor I now have tenants who aren\'t paying and who I can not remove from my property. I am now having to pay my mortgage with no rental income, legal fees to get th tenants out and legal fees to take legal action against Appointmoor. When putting my 3 bed seafront apartment up for rent I was very specific with Appointmoor on the types of tenants I required - professionals, no smokers, no pets, fuly background checked. Firstly they put a couple in the property who could not affo...
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Was this helpful? Yes
May 31,2012
Minithumbdown
By:
May 31,2012
5 people found
this helpful
We have been tenants for over 2 years, when we viewed the property we were told if we "proved ourselves as reliable tenants" then the misted up glass in the windows would be replaced after a couple of months. It took 18 months to get some of the glass replaced and even now there is glass sat out the back of the house which has been there for over a year waiting to be fitted! When we paid the required monies we were told the place had been professionally cleaned including the carpets an...
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What agent could do to change your mind?
The agent could have communicated with us a whole lot more than they did. They could also ensure that they contact tenants they know are having repairs carried out to ensure the workmen turned up or at least return the tenants calls if they leave a message so they can be made aware. They can be honest with people, be MUCH more organised and communicate with eachother within the office more. They could employ more staff so they aren\'t always \"the only ones in the office\". They could recognise a good tenant and treat them as such. When customers complain to them they need to fully listen to what the person is saying, acknowledge & apologise for that individuals experience and then try to put things right. Basic communication skills and customer service training needs to be put into practise.
Was this helpful? Yes
Feb 24,2012
Minithumbdown
By:
Feb 24,2012
7 people found
this helpful
The agent was very pushy when it came to me having to make a decision on a house purchase. They were in frequent contact with the vendor. That was until I made an offer. I forked out for a survey and by chance, just before the survey went ahead, I received a letter from my solicitor advising that the sale was not proceeding. Apparently Appointmoor did not know this - I had to tell them. Amazingly, the vendor 'disappeared into thin air' & the agent was no longer able to contact the vendor. A ...
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What agent could do to change your mind?
Don't lie. Improve your communication. Establish effective relationships with your vendors & your purchasers.
Was this helpful? Yes
Feb 23,2012
Minithumbdown
By:
Feb 23,2012
6 people found
this helpful
We used this agency and agreed a rental for a property. We paid our deposit, rent etc and handed in our notice to our old landlord. By chance I went past our new house only to see a family sitting in it (it had been empty before). I asked them the following day who they arranged the move with and they named the same agent we had dealt with! We went to Appointmoor who said they knew nothing about it and we asked for our money back which they refunded. That gave us three weeks to find a n...
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Was this helpful? Yes
Feb 21,2012
Minithumbdown
By:
Feb 21,2012
9 people found
this helpful
These agents are very unprofessional and have the worst customer service I have ever come across out of any agent I have ever dealt with. We are meant t be moving in to a rental house this Saturday and today, Tuesday at 9.30am the agent sent me an email saying the house will not be available to move in to! Baring in mind I had spent the whole weekend boxing up our belongings with people ready to move into our place on Sunday! I had to chase the agents for over two weeks for them to contact m...
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Was this helpful? Yes
Areas covered
  • SS0
  • SS16
  • SS1
  • SS15
  • SS2
  • SS14
  • SS3
  • SS4
  • SS5
  • SS6
  • SS7
  • SS8
  • SS9

NAEA ARLA NALS TPOS TDS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 1 6 4 1 0 2 0 2 4

Job vacancies

Please see a list of jobs available

Agent Fees

Administration fees:
£0 - £749 - £295 plus vat
£750 - £1,499 - £395 plus vat
£1,500 plus - £495 plus vat
Last updated at 2:38 PM 04/11/2016 by Lauren Gregory

Complaints Procedure

Contact our office on 01702 719 966 to discuss or alternatively email info@appointmoor.co.uk for the attention of either Mr M Cook or Mrs H Tegerdine and you will receive a response within three working days.
Last updated at 2:38 PM 04/11/2016 by Lauren Gregory

Awards won by Appointmoor Estates

Individual Branch Awards

Michael Whitehead - upload your photo Michael Whitehead
Sales Negotiator
2 reviews

About Michael No description set View full profile
Matthew Cook - upload your photo Matthew Cook
Manager
2 reviews

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Zak Weavers - upload your photo Zak Weavers
Lettings Negotiator
2 reviews

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Claire Leslie - upload your photo Claire Leslie
Property Management Assistant Manager
3 reviews

About Claire No description set View full profile
Sophie Whiston - upload your photo Sophie Whiston
Senior Lettings Negotiator
4 reviews

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Cheryl Bemister - upload your photo Cheryl Bemister
Lettings Administrator
1 reviews

About Cheryl No description set View full profile
Amie Hodgson - upload your photo Amie Hodgson
Sales Negotiator
1 reviews

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Claire Jepson - upload your photo Claire Jepson
Sales Administrator
1 reviews

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Marilyn Felton - upload your photo Marilyn Felton
Sales Progressor
0 reviews

About Marilyn No description set View full profile
Lauren Gregory - upload your photo Lauren Gregory
Property Management Advisor
1 reviews

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Paddy Keeble - upload your photo Paddy Keeble
Property Management Advisor
0 reviews

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Anne Laverty - upload your photo Anne Laverty
Property Management Advisor
0 reviews

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Hazel Tegerdine - upload your photo Hazel Tegerdine
Property Management Manager
0 reviews

About Hazel No description set View full profile


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