92% sales valuation accuracy
96% sales fee satisfaction
89% lettings valuation accuracy
87% lettings fee satisfaction
The branch is currently involved in Lettings, Property Management, Sales and Mortgage Services
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The branch is currently involved in Lettings, Property Management, Sales and Mortgage Services
Nathan
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Marcus
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Linval
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Siobhan
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Ramaine
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Sally
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Pamela
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Tigger
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Emmanuel
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Benjamin
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Tom
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kerry
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Tayo
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Paul
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Matthew
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Philippa
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Jason
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...left to get your reviews in for the
2024
allAgents People Awards
Latest Reviews
View all Reviews 1187
9th Apr 2024
reviewed by 'Eileen Barker'
28th Oct 2023
reviewed by 'Eva Jordan 23'
25th Oct 2023
reviewed by 'Clink'
29th Sep 2023
reviewed by 'Noureddine'
17th Sep 2023
reviewed by 'Happy'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 96% | £29,550 | £2,500,000 |
| Lettings | 89% | 87% | £315 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 338 | 31 | 292 | 115 | 218 | 13 | 100 | 6 | 41 | 33 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Members of
Rankings
Latest Properties
No Properties
Jul 20,2018
Jul 20,2018
0
people found
this helpful
this helpful
No question in our minds about giving this company as a whole (we dealt with the Downend and Winterbourne branches) 5 stars. Our financial advisor, Russell, deserves a 5 star alone. The whole process of buying our house has been made stress free and it's all down ...
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Comment on agent fees
Good
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Jul 04,2018
Jul 04,2018
0
people found
this helpful
this helpful
Highly non recommendable. Extremely UNPROFESSIONAL! Was not given property details to view. Booked viewing for 1 day, the lady did not have keys and when i rang to find out where she was she told me she has to reschedule because she does not have the ...
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Comment on agent fees
Did not get that far because of the disappointment.
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Jun 02,2018
Jun 02,2018
0
people found
this helpful
this helpful
shockingly unprofessional company, not even punctual. Mislead people then become very hard to reach, agent was late
A very disappointing experience...
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May 28,2018
May 28,2018
0
people found
this helpful
this helpful
We have rented properties in London and Stroud over the last 11 years, and our experience with Andrews as our Lettings Agent has by far been the worst.
The staff are inexperienced and lack full knowledge of the Lettings procedure and laws surrounding ASTs.
When we ...
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Comment on agent fees
Very overpriced and disproportionate to the service provided
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Yes
Apr 21,2018
Apr 21,2018
8
people found
this helpful
this helpful
This has to be one of the least professional individuals I have encountered.
Entering properties without official permission being just one of the issues.
If you are a landlord she is great to have on your side, as a tenant she needs training in policy/ ...
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Comment on agent fees
Extortionate
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Yes
Apr 17,2018
Apr 17,2018
1
people found
this helpful
this helpful
Agency was very helpful when they wanted to let us the flat, however, whenever we had issues, it was really difficult to get in touch with them. Getting the deposit back was a nightmare, even after our landlord agreed to pay us the deposit back. ...
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Comment on agent fees
fees are pretty high, for this amount of money, you do expect better
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Yes
Mar 29,2018
Mar 29,2018
0
people found
this helpful
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i purchased a property through andrews, linda townsley was the vendors dedicated estate agent. even though i was not paying andrews as i was not the vendor linda was fantastic. she kept me informed every week to let me know where each person was in ...
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Comment on agent fees
as stated i was not the vendor but the purchaser so i did not pay fees to andrews.
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Yes
Mar 19,2018
Mar 19,2018
2
people found
this helpful
this helpful
We were living abroad for 9 years, during which time we paid Andrews a full management fee to manage all aspects of the property. After we gave notice to the last tenant that we needed to move back in because we were returning to live in ...
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Mar 02,2018
Mar 02,2018
1
people found
this helpful
this helpful
I have just contacted Andrews CEO (Mr Michael Robson) with a very lengthy email detailing every piece of evidence I have from my tenancy (14 months) with Andrews. To summarise, as the full review would be far too long:
1. Waste and recycling bins were full when ...
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Comment on agent fees
Awful; £95 for someone to inspect the property - yet when we move in, we have to complete the full inventory and return it to the letting agents ourselves, where lots of the original stains and marks were missed off. £30 per tenant for a referencing fee. £200 pet deposit where they request 'fumigation' of the property.
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Feb 03,2018
Feb 03,2018
0
people found
this helpful
this helpful
I have let my property through Andrews on a fully managed basis for the past 3 years and have recently re-let with them.
Their fees are competitive for the area but the main reason I will continue to use Andrews and for this recommendation is because ...
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Feb 02,2018
Feb 02,2018
0
people found
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Brilliant service, property completed swiftly and Tayo ensured everything was running to plan. Also very good at helping me as a first time buyer understand the process....
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Yes
Feb 02,2018
Feb 02,2018
0
people found
this helpful
this helpful
Rosie helped to market the property, including taking photos and giving advice on what to leave in or take out. She kept us up-to-date with weekly phone calls over a 9 month period! There were always helpful comments on the website after having shown someone round. ...
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Comment on agent fees
They worked hard for the fees so it was good value for money.
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Yes
Jan 29,2018
Jan 29,2018
1
people found
this helpful
this helpful
I have been renting a property managed by the Putney branch for a year now. I am appalled by their lack of professionalism. They witheld informations from us, lied to us and just 2 weeks ago deciced to carry over an inspection without my knowledge. Their ...
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Comment on agent fees
ok
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Yes
Jan 27,2018
Jan 27,2018
2
people found
this helpful
this helpful
Sales reps they sent (a different one each time) to show potential buyers round were woefully poor in knowledge. I asked to pull out of the contract as i was not happy and was told i would be breaking the contract, and then advised to ...
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Yes
Jan 21,2018
Jan 21,2018
0
people found
this helpful
this helpful
Rosie was very helpful getting the sale of my Mum's house underway and was always kind, considerate and clear as well as doing a thoroughly professional job as an agent.
Sally ably and cheerfully assisted from the word go helping manage all the viewings and ...
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Comment on agent fees
You get what you pay for and their service is worth every penny.
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Yes
Jan 19,2018
Jan 19,2018
2
people found
this helpful
this helpful
Kaan is down to earth and not pushy at all which I liked. He knows the market and was able to give me a valuation on the spot (which other agents couldn't do) and got my flat on rightmove the same day. I had several ...
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Comment on agent fees
Competitive
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Yes
Jan 12,2018
Jan 12,2018
7
people found
this helpful
this helpful
I completely agree with the previous review and other more recent reviews on Google review that mirror my exact experience with Andrews. Just type andrews letting and management reviews into Google and you will see! I wish I had read these reviews before using Andrews! ...
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Comment on agent fees
Terrible! Unduly high especially fir the poor service. Landlords and tenants beware!
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Nov 30,2017
Nov 30,2017
0
people found
this helpful
this helpful
This was of the hardest house sales I have experienced due to the buyers solicitors. H ad it not been for the professional and hard working team at ANDREWS Estate Agents I can confidently say that the sale would have fallen through.
Tayo the assistant ...
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Comment on agent fees
Well worth every penny.
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Yes
Nov 23,2017
Nov 23,2017
2
people found
this helpful
this helpful
I am appalled with the lack of Service from the Purley Team. No communication from any of the Sales Advisors I am not impress!
Not even a courtesy call, just to show their willingness to promote my property this was not forthcoming.
A complete waste ...
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Comment on agent fees
Extortionate fee £14,000
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Yes
Nov 16,2017
Nov 16,2017
0
people found
this helpful
this helpful
When we moved in, nearly two years ago, Bobbie helped us to go through all the paper work and check-in. This was very easy and professional. Now, we are moving out and are still happy with the service Andrews provides, we receiving answers to our ...
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Yes
Nov 15,2017
Nov 15,2017
2
people found
this helpful
this helpful
I was a tenant in a property let by Andrews in Hastings. The service given by Andrews was appalling overall, in the management of the property, sorting problems, lack of response to requests and finally holding onto a deposit and not replying to emails. I ...
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Comment on agent fees
indifferent
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Yes
Nov 11,2017
Nov 11,2017
0
people found
this helpful
this helpful
We had never sold a house before so this was something we knew little about. Rose, Tayo and team were very supportive and provided a very professional service at all times. We are pleased that we chose Andrews to sell our house and would not ...
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Comment on agent fees
The fees were as expected.
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Yes
Nov 08,2017
Nov 08,2017
0
people found
this helpful
this helpful
We used Andrews Newbridge for our onward purchase. From start to finish the team made everything sure everything ran smoothly and were always available if we had any questions. Having had a frustrating experience with a less reputable Bath based estate agent, we'd be very ...
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Comment on agent fees
N/a
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Yes
Nov 07,2017
Nov 07,2017
0
people found
this helpful
this helpful
Very professional very happy to help made you feel totaly at ease
New the Market well, fantastic communication skills throughout it's been a complete pleasure
I would definitely recommend this branch...
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Comment on agent fees
Agents fee good
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Yes
Nov 07,2017
Nov 07,2017
0
people found
this helpful
this helpful
The house we had to sell was not the easiest of properties to sell but the help Rosie and Sally gave us was just so great and helpful. Nothing was too much trouble for them. They were always friendly but also very professional.and made ...
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Comment on agent fees
They earned every penny of their fees
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Yes
Nov 07,2017
Nov 07,2017
0
people found
this helpful
this helpful
Sally and her team were fantastic and thank you to you all for your hard work. Would definately not have secured the house we have always wanted if it was not for their honesty, transparency and professionalism. They kept us in their loop through their ...
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Comment on agent fees
Worth every penny.
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Yes
Oct 26,2017
Oct 26,2017
2
people found
this helpful
this helpful
Andrews in Abingdon were unprofessional from day 1 of us wishing to rent a property from them. We very often had to chase them or correct them on documents. The day we moved in was a disaster, the house was dirty & was meant to be unfurnished ...
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Oct 24,2017
Oct 24,2017
0
people found
this helpful
this helpful
Emmanuel was fantastic and made the whole moving process a lot less stressful than I had anticipated it would be. He answered any questions we had quickly and efficiently. We are very happy in our new home and would recommend Emmanuel and the team at ...
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Comment on agent fees
As you would expect in London.
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Yes
Oct 15,2017
Oct 15,2017
4
people found
this helpful
this helpful
Excellent service - polite, professional and helpful in every instance.
I can't fault Kaan - his professional and friendly approach has helped - especially when i was stressed!...
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Comment on agent fees
Good - fees were negotiable and I am satisfied.
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Yes
Oct 12,2017
Oct 12,2017
0
people found
this helpful
this helpful
Rosie and her team provide an excellent friendly service, with great communication and managed to sell our property extremely quickly. We were very pleased with the property details produced, together with the overall service provided....
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Comment on agent fees
Competitive fees.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in RM1 
