92% sales valuation accuracy
96% sales fee satisfaction
89% lettings valuation accuracy
87% lettings fee satisfaction
The branch is currently involved in Lettings, Property Management, Sales and Mortgage Services
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The branch is currently involved in Lettings, Property Management, Sales and Mortgage Services
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...left to get your reviews in for the
2024
allAgents People Awards
Latest Reviews
View all Reviews 1187
9th Apr 2024
reviewed by 'Eileen Barker'
28th Oct 2023
reviewed by 'Eva Jordan 23'
25th Oct 2023
reviewed by 'Clink'
29th Sep 2023
reviewed by 'Noureddine'
17th Sep 2023
reviewed by 'Happy'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 96% | £29,550 | £2,500,000 |
| Lettings | 89% | 87% | £315 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 338 | 31 | 292 | 115 | 218 | 13 | 100 | 6 | 41 | 33 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Members of
Rankings
Latest Properties
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Apr 13,2011
Apr 13,2011
0
people found
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I dealt with Sarah Carpenter while looking for a property in Bath. She was very efficient in keeping me informed of new properties to the market and in arranging swift viewings. She proactively contacted me and continued to send me properties. My situation meant I ...
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Apr 13,2011
Apr 13,2011
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Feb 05, 2015
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(1)
Thank you for your feedback. I am sorry that you feel you have not received the level of customer service expected. At Andrews we strive to provide the highest levels of customer service possible and would therefore welcome the opportunity to speak to you directly in this regard with a view to resolving any issues that you may have. Please feel free to contact me at the branch on 01865 759555 or via email at [email protected]
James Burns FARLA
Lettings Manager ...
Apr 08,2011
Apr 08,2011
2
people found
this helpful
this helpful
I've been a tenant at Andrews Lettings and they are the worst estate agent I have ever used.
The fees are extortionate, right from the get go. Upon moving in day, Andrews hadn't collected all the keys for the property so I turned up at ...
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Mar 30,2011
Mar 30,2011
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The estate agent was pleasant at the best when we first met, yet we still decided to go forward renting the property. After this myself and the other tenants found ourselves being harassed by the estate agent to sort out out documentation as fast as ...
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May 12, 2011
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Dear Sir/Madam,
I am the Area Manager for London & Surrey, and am sorry to read that we have failed to meet your expectations. My one reservation is that we do not have an office in Acton. Regardless, if there is anything you would like to discuss in terms of the experience you have described, I would be happy to assist.
Kind regards,
David Bryant MARLA
Area Manager, London & Surrey
For and on behalf of Andrews Lettings & Management Limited
[email protected] ...
Mar 26,2011
Mar 26,2011
0
people found
this helpful
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I dealt with Steph, Jim, and Lorraine at the Westbury On Trym branch in Bristol....
The service they gave me was always exceptional. They responded to my queries promptly, and if they promised to get back to me then they always did.
I even found ...
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Mar 24,2011
Mar 24,2011
0
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Thanks Sarah Chapman for the 100% professional help that you gave me in selling our property in Bath. Your weekly phone calls kept me well informed as matters progressed and kept me sane. I recommend that anyone looking to sell or buy a property uses Andrews ...
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Mar 22,2011
Mar 22,2011
0
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We recently sold our house with a lot of help from Sarah Carpenter who regularly kept us up to date with progress. She was brilliant and always polite and cheerful....
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Mar 05,2011
Mar 05,2011
0
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Sarah was extremely helpful, always on time and very knowledgeable about the properties and the area. I will use them again for my next purchase because of this....
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Feb 13,2011
Feb 13,2011
0
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We were really well looked after by Sarah C who was refreshingly frank and open which we appreciated enormously. On time, kept to schedule and very professional. Would recommend Andrews (& Sarah in particular) to anyone....
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Feb 09,2011
Feb 09,2011
0
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Sarah Carpenter was very helpful in my property search, going out of her way to try to find the right place for us. Very helpful. ...
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Feb 03,2011
Feb 03,2011
0
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Professional and responsive staff who all went above and beyond what I expected.
A pleasure to work with and made the processes their end hassle free.
I would strongly consider selling and / or buying through Andrews on Whiteladies Road again in the future.
Many thanks ...
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Feb 03,2011
Feb 03,2011
1
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Absolutely terrible, threatening to take away our deposit for marking to the walls which are general wear and tear after living there for 2 years. General marking around light switches etc. Then telling us that we have to redecorate even though the landlady has clearly stated ...
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Feb 03,2011
Feb 03,2011
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I have got to be one of the happiest people in Bath - and much of that is thanks to Sarah (and Lucy and all the others I spoke to during the purchase of a beautiful flat). Sarah was professional but also friendly, patient and ...
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Feb 01,2011
Feb 01,2011
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Andrews letting agent had no interest in anything I had to say. I had to constantly chase them for information, which I never got most the time. When I had a dispute about my deposit they sided with the landlord without question and gave me ...
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May 13, 2011
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Dear Sir/Madam,
I am the Area Manager for the South east region, and am sorry to read that we have failed to meet your expectations.
I would be happy to discuss the above with you and gain some more detail regarding the situation.
Andrew Youd MARLA
Area Manager
Southeast region.
For and on behalf of Andrews Letting and Management Ltd ...
Feb 01,2011
Feb 01,2011
0
people found
this helpful
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Sarah Carpenter provided a very professional and reliable service. She was very helpful in giving me many viewings in order to help me organise the renovation of the property, and was always reliable and punctual. In particular, she helped me with a tricky negotiation. A ...
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Jan 31,2011
Jan 31,2011
0
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Woud llike to thank Sarah and all at Bath Central office for going the extra mile in helping find a property. Ta/Neil...
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Jan 28,2011
Jan 28,2011
1
people found
this helpful
this helpful
Whilst attempting to buy property through them, they did everything to actively *discourage* me from buying it. Simple questions took more than 24 hrs to get a response and two reasonable offers took 24 hrs and 7 days respectively to get a response! Even then I had to ...
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Feb 14, 2011
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At Andrews, we attach a high level of importance to customer feedback. Therefore, I was very disappointed to read the comments above and have now completed an internal review of events. In this instance, I found that we did let this customer down with the poor level of communication they received from us and completely understand how they would have felt as they did. Unfortunately, in this case the vendors situation is not straight forward and it wasn't a matter of people being played off agains ...
Jan 28,2011
Jan 28,2011
0
people found
this helpful
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Excellent service from a very friendly and helpful team, the sale process went very smoothly and I appreciated the openess and honesty I received..
However, where they really excelled was in supporting and chasing what proved to be a very challenging legal process. In particular ...
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Jan 20,2011
Jan 20,2011
0
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The team at Bishopston Branch are professional, honest, helpful and extremely proactive. In particular we would like to thank Steve, Nicky and Stuart. Steve Bale was our account manager, and handled a long and very difficult negotiation (with a gazundering buyer) with great skill and ...
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Jan 14,2011
Jan 14,2011
0
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Very impressed by the service given by Andrews staff, in particular Sarah Carpenter...
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Jan 13,2011
Jan 13,2011
0
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All staff were friendly and professional, they clearly worked as an excellent team. They gave useful advice on the market, they helped us negotiate a price reduction to get a sale, they always returned phone calls promptly, and we felt they were straightforward and honest....
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Dec 06,2010
Dec 06,2010
0
people found
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Andrews got a lot of people through the door in a difficult market. Although I did drop the price, rather that than not sell at all. Plenty of communication and I really liked being able to see all comments/progress etc online. They also arranged ...
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Dec 01,2010
Dec 01,2010
0
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We would like to put on record that we were extremely satisfied with the manner in which Andrews, Newbridge, handled the sale of our house. All staff at that office were efficient, courteous and agreeable. Although we did not, in the end, do any business ...
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Nov 27,2010
Nov 27,2010
0
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My parents used Andrews to sell their property, although I dealt with them. The sale was a rather drawn out process (no fault of Andrews), we hit a few problems along the way. We dealt with Steve Bales who helped us through every problem with ...
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Nov 10,2010
Nov 10,2010
0
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We used Andrews of Bishopston (Bristol) to sell our house. They were both highly professional and personable. Considering the difficult market conditions they managed to sell our house both quickly and at a reasonable price.
I would use them again....
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Nov 07,2010
Nov 07,2010
0
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Do not use! Andrews Lettings were terrible for us. We were looking for a 3-bed property to let around the SW london area. The market was thin and after 3 weeks of looking (viewings after work every night and weekends) we found a place. We signed ...
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May 12, 2011
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Dear Sir/Madam,
I am the Area Manager for London & Surrey, and am sorry to read that we have failed to meet your expectations.
If there is anything you would like to discuss in terms of the experience you have described, I would be happy to assist.
Kind regards,
David Bryant MARLA
Area Manager, London & Surrey
For and on behalf of Andrews Lettings & Management Limited
[email protected] ...
Nov 05,2010
Nov 05,2010
0
people found
this helpful
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Matthew and his team were very helpful with the sale of our property. I particularly liked Matthew's professionalism and enthusiasm with the sale and the advise given....
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Oct 26,2010
Oct 26,2010
0
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Very good service, being an estate agent i have quite expectations and Jim and Steph reached them and beyond, a very hassle free service which i highly recommend....
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Oct 26,2010
Oct 26,2010
0
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They sold my flat within 6 days! They were friendly, helpful and efficient. I can't recommend them enough....
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Oct 26,2010
Oct 26,2010
0
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We contacted Andrews as we had bought our house originally from them seven years ago and remembered them being helpful and efficient. We're glad that we sold our house through them as Matthew was professional and proactive and sold our house within a fortnight. He ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Best Letting Agent in RM1 
