Andrews
4.3/5, 1094 reviews
85% recommended
92% sales valuation accuracy
97% sales fee satisfaction
89% lettings valuation accuracy
87% lettings fee satisfaction
The branch is currently involved in Lettings, Property Management, Sales and Mortgage Services show more The branch is currently involved in Lettings, Property Management, Sales and Mortgage Services

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 97% £115,000 £2,500,000
Lettings 89% 87% £315 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
329 26 266 105 208 7 91 3 32 27
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I couldn't be happier with the service I rece......”

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May 20,2020
Minithumbup
By: 'Janet'
May 20,2020
0 people found
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I couldn't be happier with the service I received from Charlotte at Andrew's yate, she kept me up to date with every move, house sold quickly and the service was just incredible I cant thank you enough, would definitely recommend Andrew's estate agents to all ...
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“It all started begging September 2018 when we viewed and put ......”

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May 06,2020
Minithumbdown
By: 'Alex M'
May 06,2020
1 people found
this helpful
It all started begging September 2018 when we viewed and put an offer for a property in Streatham. The estate agent that showed the property sounded honest and polite, we put in an offer which was accepted within 24h. 3 weeks down the line (a week before ...
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“I've had nothing but problems with Andrews fr......”

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Apr 20,2020
Minithumbup
By: 'Joseph Legge'
Apr 20,2020
0 people found
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I've had nothing but problems with Andrews from the beginning, I had issues with mould and damp in my flat, once Andrews got the money they were not interested in helping me in fact a lot of people I spoke to feel like they've been "...
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“Wow!! If i could give 0 stars i would. What a......”

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Apr 15,2020
Minithumbdown
By: 'Holly White'
Apr 15,2020
0 people found
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Wow!! If i could give 0 stars i would. What a terrible company, rogues and liars. Its like they dont want to sell anything. Was interested in a property, our it first even though i was offered elsewhere. Waited... Waited.. Called over and over again to ...
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“Not the best service we’ve had took a long ti......”

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Apr 01,2020
Minithumbdown
By: 'Thomas haines'
Apr 01,2020
0 people found
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Not the best service we’ve had took a long time in getting the keys and everything sorted. After that they got better but it still needs improving massively in my opinion....
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“Review for Andrews in Hastings, East Sussex.......”

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Mar 10,2020
Minithumbdown
By: 'Emma Longworth'
Mar 10,2020
0 people found
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Review for Andrews in Hastings, East Sussex. I can only assume the 4 star reviews on Andrews' own website are fake - AVOID ANDREWS AT ALL COSTS. We had a year long tenancy to rent a flat through Andrews. If they ever need something from you, ...
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“Andrews has simply been unprofessional. Throu......”

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Feb 07,2020
Minithumbdown
By: 'Toby Foster'
Feb 07,2020
1 people found
this helpful
Andrews has simply been unprofessional. Throughout the tenancy, they have failed to support me as a tenant. There were a number of issues (smelly drains, filthy washing machine, smelly carpets, broken towel rail, etc) raised regarding the property at the start of the tenancy but ...
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“Wish there are negative points to give!...”

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Feb 04,2020
Minithumbdown
By: 'Vicci Tian'
Feb 04,2020
0 people found
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Wish there are negative points to give! Andrews office in central Bath (Princes Buildings) accepted my offer on a flat and asked for all the documents to proceed. They did everything to push me through the initial process and lied about taking the property off ...
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“I have been using Andrews' full management se......”

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Jan 24,2020
Minithumbup
By: 'Fiona Mary Price'
Jan 24,2020
0 people found
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I have been using Andrews' full management service for a number of years and have always had excellent service. As "small fry" in letting terms, my agent, Tom Giboney has given dedicated and fair service to both me and, I feel, to my tenants....
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“Scam Artists...”

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Oct 14,2019
Minithumbdown
By: 'Maria Quintin'
Oct 14,2019
1 people found
this helpful
Took advantage of my grandmother (landlady). Property was left in an absolute state when the tenants left including food left everywhere attracting vermin, mould accumulating in the brand new fridge and broken drawers and scuffed floors and walls which were newly painted. Andrews said there ...
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“Diego from Andrews was really good whilst we ......”

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Oct 12,2019
Minithumbup
By: 'Ewan'
Oct 12,2019
0 people found
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Diego from Andrews was really good whilst we were looking to rent urgently. Always keeping us updated and pushing the landlord for a decision....
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“AVOID AT ALL COSTS...”

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Sep 23,2019
Minithumbdown
By: 'Joe Carswell'
Sep 23,2019
1 people found
this helpful
The absolute worst agency I have ever used. Constant unprofessionalism, lack of knowledge and morsl disregard demonstrated throughout the tenancy. I was charged £350 in fees to sign the contract, but they could not justify at all why - luckily these have now been abolished by ...
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“I wish there will be negative star rating to ......”

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Sep 04,2019
Minithumbdown
By: 'Lilit Asatryan'
Sep 04,2019
1 people found
this helpful
I wish there will be negative star rating to put... to describe how bad they are. When renting, please try to keep as far as you can from this company....
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“There were lots of things that were broken up......”

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Aug 29,2019
Minithumbdown
By: 'Joe C'
Aug 29,2019
1 people found
this helpful
There were lots of things that were broken upon moving in - doors that didn't close properly, broken hinges on doors, wires chewed by mice, broken oven. Andrews did repair these things, but it was often cheap labour which didn't always fully fix the problem, ...
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“Staff refuse to keep in contact...”

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Aug 19,2019
Minithumbdown
By: 'Ray McGrath'
Aug 19,2019
1 people found
this helpful
Attempted to rent a property with Andrews. Needed a guarantor to make an offer. Called repeatedly to ask for a copy of the T's & C's for the guarantor and was told each time someone would be in touch with me. No one ever did, and ...
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“Absolutely AwfulI cannot state just how dis......”

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Aug 09,2019
Minithumbdown
By: 'Matthew Shaw'
Aug 09,2019
0 people found
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Absolutely Awful I cannot state just how dissatisfied by Andrews services I have been. As per most of the reviews, in the initial period where they were taking your money they were very helpful, but beyond that it has been shocking. Charging at every opportunity ...
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“Avoid...”

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Jul 20,2019
Minithumbdown
By: 'Richard Stratford'
Jul 20,2019
0 people found
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Very poor at both beginning and end of tenancy contract. Lies and delays when renting out property, seeking only to drive up price for landlord. Unnecessary delays getting deposit returned (still waiting). Would not use again....
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“Money-Hungry Predators - Avoid!...”

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Jun 09,2019
Minithumbdown
By: 'Martin Lawson-Smith'
Jun 09,2019
1 people found
this helpful
Extremely poor agents with a voracious and insatiable appetite for extracting every possible penny from their unfortunate tenants. Their website, comically, makes boasts about their ethical credentials, but the reality is very different. Repeated requests for the return of the part of our deposit held ...
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Comment on agent fees
Charge every penny they can possibly get away with.
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“Very unprofessional...”

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Jun 01,2019
Minithumbdown
By: 'Clover Ground'
Jun 01,2019
1 people found
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We are the tenant people of Clover Ground in Westbury. They came for viewing while we are still in Bed with out let in us know! Also the first time they came and they leave the door unlocked....
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Comment on agent fees
N/A
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“Worst estate agency EVER...”

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May 30,2019
Minithumbdown
By: 'LLV'
May 30,2019
1 people found
this helpful
This by far has been the worst agency i have EVER used. Not only are they lazy, overcharge on admin fees even though they did nothing, extremely bad at communication with tenants, not helpful at all, never completed checks which they should have and never ...
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Comment on agent fees
Bad - and they did nothing on the admin side
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“GREAT SERVICE...”

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Apr 25,2019
Minithumbup
By: 'GOOD LOCAL AGENT'
Apr 25,2019
0 people found
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I bought a property from Andrews and a year later they found tenants for same property. On both occasions I found all staff (Marcus, Simon, Ruth, Becky) to be helpful and accommodating throughout the process....
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Comment on agent fees
I think the letting fees to the landlord are very fair.
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“Dishonest and Illegal...”

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Apr 06,2019
Minithumbdown
By: 'Disappointed'
Apr 06,2019
0 people found
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Andrews Headington found me tenants who had only six months left on their right to live and work in the UK. This was of little concern to Andrews who wanted the tenants and the landlord to sign a 12 month tenancy agreement. Andrews did so in ...
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By: Carol Matheson
Jun 06, 2019
View all comments (3)
Andrews behaviour was both disingenuous and unprofessional. Did not explain any of the above to me as a Client. All I got was someone calling to tell me I must sign a form from Andrews saying that I know that the tenant had only six months left on their visa.. No explanations, no choice of would I like to sign for a different, shorter period. No option of that because that might result in less commission for Andrews? Instead dump the issue on the Landlord if the visa is not renewed. Arrogant, di ...

“Great customer service...”

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Mar 07,2019
Minithumbup
By: 'AM'
Mar 07,2019
0 people found
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We have a very good experience with the Andrews branch in Tunbridge Wells, the team was welcoming, helpful and happy to assist. It is definitely a good agency and I am happy to recommend it!...
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“Excellent...”

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Feb 11,2019
Minithumbup
By: 'Julie'
Feb 11,2019
0 people found
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Friendly, helpful, professional service. I was kept informed throughout the sale. I'd highly recommend them if selling a property in the area. I dealt with Saqib, Jude and Eliza. All of whom were excellent....
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Comment on agent fees
They certainly earned their fees. Good for the service.
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“I wouldn't even give them 1 Star, you would need to pay me to stay in their properties again...”

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Nov 14,2018
Minithumbdown
By: 'Not happy!'
Nov 14,2018
1 people found
this helpful
From day 1 they were a nightmare. They charged us an extortionate amount of fees and we were promised that it's because they don't charge renewal or exit fees however this was untrue. I was unable to be present for the handover on move in day. ...
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“Excellent Job...”

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Oct 25,2018
Minithumbup
By: 'Chris'
Oct 25,2018
0 people found
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Brian took over this property from an online estate agent and there was a noticeable increase in the number of viewings we had since he took over. He managed to secure a sale quickly. He also needs to be commended for the amount of hard ...
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“AVOID -- especially students...”

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Oct 10,2018
Minithumbdown
By: 'stanway'
Oct 10,2018
1 people found
this helpful
I rented a property from them last year (2017-18). Not only did the pictures not convey the truth about the property, at the end of our contract, we were swindled into paying for certain "damages" that was clearly set up beforehand by the agency. 1) My ...
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“Good post offer...”

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Aug 15,2018
Minithumbdown
By: 'RW'
Aug 15,2018
0 people found
this helpful
The marketing team at Andrews in Westbury on Trym were proactive in setting up an open day and contacting prospective buyers. However, far too much reliance was placed on Andrews web based feedback, post viewing, rather than speaking directly to us their clients. In contrast, ...
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“Terrible, Avoid!...”

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Aug 09,2018
Minithumbdown
By: 'Maysson'
Aug 09,2018
1 people found
this helpful
So shocked and upset. I should've read the reviews before starting the deal with this unprofessional company. No response at all! Tried to call two days in the row to get to my "lettings agent" and was promised to get a call back, but never ...
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Comment on agent fees
bad
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“Amazing service...”

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Jul 20,2018
Minithumbup
By: 'Elund'
Jul 20,2018
0 people found
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No question in our minds about giving this company as a whole (we dealt with the Downend and Winterbourne branches) 5 stars. Our financial advisor, Russell, deserves a 5 star alone. The whole process of buying our house has been made stress free and it's all down ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Andrews

Individual Branch Awards

Bath, BA1


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