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The branch is currently involved in Lettings, Property Management, Sales and Mortgage Services
 
Website not available Properties for sale
Properties for rent
May 24,2017
Minithumbup
Rose Marlow
Sally Coles
By:
May 24,2017
0 people found
this helpful
Having bought from this branch 6 years ago I had no hesitation in going back to them to sell my property. They calmed me, reassured me and got more than I ever expected for the house. All members of staff are good communicators and I felt in the loop throughout. Rosie, Sally, Mollie and Tayo all deserve a mention....
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Comment on agent fees
Appeared fair
Was this helpful? Yes
May 09,2017
Minithumbup
By:
May 09,2017
0 people found
this helpful
Over the years it seems I have dealt with all the members of staff at Romford and I have found them all to be professional and certainly helpful. Even though I manage my own property they are always willing to give advice and guidance. They always find me the right tenants and ensure everything runs smoothly. Any requests or queries by me are discussed and dealt with efficiently and effectively. The best thing is - when I re-let my property, I have no worries. Thank you Nathan and the rest of...
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Comment on agent fees
Satisfactory - always room for improvement :-)
Was this helpful? Yes
May 09,2017
Minithumbup
Rose Marlow
By:
May 09,2017
0 people found
this helpful
Helpful and professional. Rose, Molly and Tayo kept us fully informed throughout. Thank you for everything. Nothing too much trouble and everything was done at our own pace without any pressure. Highly recommend this estate agent to any prospective seller. Special thanks also to Tayo for being so helpful during the latter stages and for keeping us sane!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
May 09,2017
Minithumbup
Nathan Hancox
By:
May 09,2017
0 people found
this helpful
Have been with Andrews for years always very helpful and very pleased with them Nathan and all the staff very friendly and helpful...
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Was this helpful? Yes
Apr 25,2017
Minithumbup
Kaan Danis
By:
Apr 25,2017
0 people found
this helpful
I found Kaan Danis to be extremely enthusiastic and very professional. He went the extra mile in using his own time straight from work to view my property and to give me a valuation to rent my property out and it was on a Friday night as well and he didn't rush at all. All the staff at Andrews have been lovely so far and I just hope this continues. They found me tenants surprisingly quick....
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Comment on agent fees
I believe their fees to be fair.
Was this helpful? Yes
Apr 12,2017
Minithumbup
Sally Coles
Rose Marlow
By:
Apr 12,2017
0 people found
this helpful
Both such brilliant agents and very helpful with a very difficult sell. Always kept me updated with everything and was honest with advise through out. When I'm ready to buy again I'm praying both will still be there. But would also like to thank mollie and tayo who also just as helpful and anyone else that was involved....
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Comment on agent fees
Due to buying the property through Andrews originally Rosie done us a very good deal
Was this helpful? Yes
Apr 07,2017
Minithumbdown
By:
Apr 07,2017
1 people found
this helpful
Absolutely awful. 0 communication unless it involved money owed to them. Had to sort most of our own problems out, after emailing each time for 1-3 weeks with no response, they didnt act as our landlords. the only thing they did was take money from us each month and check the property every 3 months. diabolical....
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Comment on agent fees
laughable, we had a genuine laugh at the end of our tenancy about what they had charged us for such a non-service
Was this helpful? Yes
Mar 08,2017
Minithumbup
By:
Mar 08,2017
0 people found
this helpful
Me and My Partner were first time buyers and had been going through London and Country to arrange our mortgage. After 3 weeks of not getting anywhere we were passed the details of Andrews in house Broker called Allan Gibson. Allan from the start was very informative, polite, straight forward and positive on what he could do. The next day he had provided an AIP (Agreement in Principle) showing the amount we could borrow. He then took all the documentation and details needed in one sitting talk...
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Comment on agent fees
£450.00 is worth every penny.
Was this helpful? Yes
Feb 15,2017
Minithumbdown
By:
Feb 15,2017
0 people found
this helpful
It is tough enough trying to get a viewing for student properties in general, but in this case, their system is broken. I emailed them before their office opened, then called them at 9am, was told to call back. Then went onto their online facility to book an appointment, as directed by their email response. I wrote in the online message that if my suggested time is not good then just put us down for the available time slot, anytime is ok. The email says viewing is provisionally booked. Call them...
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Was this helpful? Yes
Feb 13,2017
Minithumbup
Rose Marlow
By:
Feb 13,2017
0 people found
this helpful
I was with another local big named agent for a year before going with Andrews, I was never short of offers and had 3 buyers pull out, two of whom pulled out at exchange. I changed to Andrews and they were amazing!! Rosie got a buyer and we have just completed. Rosie kept me informed every step of the way and she always contacted me with updates and feed back, I never had to chase her and she was always honest with her thoughts with the possible buyers and any issues with my property. I really wi...
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Comment on agent fees
Rosie and I negotiated the fees at the beginning, I felt the fees were just right. All the work Rosie put in to the sale you would have thought my fees were higher then they were.
Was this helpful? Yes
Feb 03,2017
Minithumbdown
By:
Feb 03,2017
1 people found
this helpful
Having used Andrews twice, it has been a poor experience as a tenant, almost no communication from the property management side. Nice to deal with only when they want something from you....
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Was this helpful? Yes
Jan 27,2017
Minithumbup
Hallam Beveridge
Georgia Burrows
By:
Jan 27,2017
0 people found
this helpful
I started looking for a property to buy or rent back in December while I was working overseas. Hallam and his colleague Georgia were very patient and professional with me as we viewed numerous properties from Andrews and other agents before committing ourselves to the rental property we moved in to on 20th December. I am happy to have ultimately ended up in a property via Andrews as Hallam was a pleasure to deal with throughout....
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Comment on agent fees
A fair price.
Was this helpful? Yes
Jan 24,2017
Minithumbup
Maggie Kilbey was O'Connell
Georgia Burrows
By:
Jan 24,2017
1 people found
this helpful
Having rented property over several years with Andrews Estate Agents and Letting Agency, I can say I am very happy with their service.They have always found suitable tenants on time and always let me know immediately if there is any problem and do their best to resolve them....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 19,2017
Minithumbup
Maggie Kilbey was O'Connell
By:
Jan 19,2017
1 people found
this helpful
As a new Tenant I am very impressed with the lettings department, not only Maggie but the whole team. Nothing is too much trouble and a very efficient service is always provided in a very helpful, friendly and professional way. I have no complaints at all....
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Comment on agent fees
Average
Was this helpful? Yes
Jan 17,2017
Minithumbup
Patryck Neal
By:
Jan 17,2017
0 people found
this helpful
Personable, professional approach, attention to detail whilst managing expectations of both the prospective client and Landlord. Clear concise communication of the current situation and future steps allowing the transition to be a stress free, professional experience....
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Comment on agent fees
Fees in general should not be used in my personal opinion as at an already stressful time, financially and personally, referencing fees add to this. Letting agents should make their income from the landlords once a tenant is successfully placed. For this cost to blatantly fall on the prospective tenant is unfair when they are already paying the landlord high costs to rent their property on a monthly basis
Was this helpful? Yes
Jan 10,2017
Minithumbdown
By:
Jan 10,2017
0 people found
this helpful
we feel very let down, took a rented property for 7 months but asked before renting could we extend for a longer period, agent advised there would be no problem. Now we need to extend we have been told we can only extend by a month at a time. So now need to start all over again....
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Comment on agent fees
Cannot comment as we have not rented before.
Was this helpful? Yes
Dec 16,2016
Minithumbdown
Anne
By:
Dec 16,2016
2 people found
this helpful
I found Anne condescending and frankly rude, she even shushed me in the middle of a sentence. She talks down to you like a child and acts as thought she is doing you a massive favour. Ultimately, her attitude and the agencies extortionate fees put us off taking a property we quite liked through them....
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Comment on agent fees
Absurd, I believe they are around £235pp and the same if you need a guarantor! Also tenancy renewal fee. They don't seem to realise that it is these things that will put tenants off and ultimately they will struggle to find their landlords tenants as a result.
Was this helpful? Yes
Dec 09,2016
Minithumbup
By:
Dec 09,2016
1 people found
this helpful
Andrews Bear Flat were very experienced and knowledgeable about the housing market, very committed and very helpful with good advice. Great with communication, always friendly and pleasant to speak to and good at managing client's anxieties during the selling process. They put the client's needs first making one feel important to them, not just another sale. All in all, a very professional and supportive team that values integrity....
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Comment on agent fees
Fees not as high as some agents but high when compared the newer ways of selling now available.
Was this helpful? Yes
Dec 04,2016
Minithumbup
Keith Miles
By:
Dec 04,2016
1 people found
this helpful
Very well informed agents. The house we were selling was in an area under prospective redevelopment and we were nervous about being able to sell it. Andrews were more confident about selling it than other agents and very reassuring. They valued the property higher than we expected (and higher than other agents) but they knew their market and it sold over asking price. They handled the redevelopment issue very well and were up front with all of the potential buyers so there were no unexpected hit...
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Comment on agent fees
I negotiated a fixed fee agreement on the sale and this meant that the fees came out cheaper than the other agents we spoke too. Also no tie in to using any of their conveyancing agents which was fantastic (some of the others we spoke to did) as we already had solicitors in place. Fairly standard price for using a branch based estate agent.
Was this helpful? Yes
Nov 30,2016
Minithumbup
Dylan MacDonald
Keith Miles
By:
Nov 30,2016
1 people found
this helpful
The team were very knowledgeable and experienced about the housing market. They were very helpful with good advice. Good at communicating, always friendly and pleasant to speak to and able to manage client's anxieties during the selling process. A very professional and supportive team that values integrity....
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Comment on agent fees
Not as high as some agents but high compared to some of the newer ways to sell a house.
Was this helpful? Yes
Nov 25,2016
Minithumbup
Maggie Kilbey was O'Connell
By:
Nov 25,2016
3 people found
this helpful
All the staff have been very helpful and efficient. The process of getting a new tenant went very well and all the admin work was carried out without any problems. They also make a very nice cup of tea, and always have biscuits in the office when I call in....
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Comment on agent fees
The fees could always be lower and I think I could have done a lot of the work myself. The only thing I would need would be the inventory. So I think you may need to be more flexible with the contracts that you offer.
Was this helpful? Yes
Nov 15,2016
Minithumbup
Rose Marlow
By:
Nov 15,2016
0 people found
this helpful
Rosie and her team at the Bath (Newbrdige) branch were very helpful during the purchase of our property. Responses were always quick and personal and they kept us updated throughout the process. We completed on time and are very happy with our house....
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Was this helpful? Yes
Oct 30,2016
Minithumbup
Jodie Pietruszewski
By:
Oct 30,2016
0 people found
this helpful
Although I have used Andrews to manage my property for many years I have always been very hands on when letting to new tenants. Recently, however, my tenants gave notice while I was abroad on holiday and I cannot speak highly enough of the excellent service I received from Jodie. She managed the whole re-letting process faultlessly - checking out the existing tenants, organising remedial work and re-letting the property with the minimum delay possible. Every concern I had I found she had alre...
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Was this helpful? Yes
Oct 28,2016
Minithumbup
Emmanuel Kyei
By:
Oct 28,2016
0 people found
this helpful
Emmanuel took a friendly and informed approach to showing us around the property. When completing the referencing and signing of contracts process he kept us updated and informed throughout. He was punctual in replying to our queries and has been in regular contact since the tenancy agreement was signed. All in all, I would certainly recommend Emmanuel to other prospective tenants....
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Was this helpful? Yes
Oct 28,2016
Minithumbdown
By:
Oct 28,2016
2 people found
this helpful
If you are looking for an estate agent with in South Bristol, be careful if you use these. My advice would be not to use them. If you do use them communicate with them in letter form or email. Do not trust what is told to you verbally....
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Comment on agent fees
1 % fees + vat for them to mislead and give us a very bad service.
Was this helpful? Yes
Sep 23,2016
Minithumbup
Matthew Brennan
Prince Danso
By:
Sep 23,2016
0 people found
this helpful
Really nice, really prompt, informative and fantastic service. They helped us find the perfect place for us and will recommend to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 20,2016
Minithumbup
Patryck Neal
By:
Sep 20,2016
0 people found
this helpful
Patryck has been by far the best letting agent I have dealt with during my property search. He was very knowledgeable, efficient, polite and patient. After dealing with other letting agents, he was definitely head and shoulders above the rest! I have to say that Andrews Estate Agents in general have been the most friendly and helpful team I have dealt with this time around. Thank you, Sally...
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Was this helpful? Yes
Sep 19,2016
Minithumbup
Sally Coles
By:
Sep 19,2016
0 people found
this helpful
as with quite a few people, we thought estate agents were only interested in making a sale, nothing could have been further from the truth, from the time we met Rosey Marlow we were put first in everything, we were very lucky to have Sally Coles looking after us , she was so knowledgeable and professional and at rhe same timelovely and full of fun. She did absolutely everything for us, from chivvying along the solicitors to chasing up the other estate agents, and we really don't think we would ...
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Comment on agent fees
Very satisfied with the fees
Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
We initially started discussing the sale of our flat a couple of years ago but for one reason or another didn't commit to anything, Every now and then Andrews called us to have a chat, without any pressure or expectation. When we finally decided to commit the whole process was very professionally handled. We invited a couple of agents around to provide a valuation and quotes for selling but we never really felt other agents were as interested as working with us Andrews were. When we sold initial...
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Comment on agent fees
Fine, absolutely happy to pay it and more than happy with the value and service provided by all the team.
Was this helpful? Yes
Sep 19,2016
Minithumbup
Nicola Hopkinson
By:
Sep 19,2016
0 people found
this helpful
I have used the Downend branch of Andrews Letting and Management for many years to let, what was originally my Mother's flat. I have received such good service that when I inherited the flat I continued to use them. Nicola Hopkinson has managed my account for some time and always been thoroughly efficient, professional and helpful....
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Comment on agent fees
Although it is a big chunk out of the rent when you look at it annually, it gives me peace of mind and hassle free letting.
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
322 23 261 77 190 6 84 3 33 22

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Agent Fees

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Complaints Procedure

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Awards won by Andrews

Individual Branch Awards

Gloucester, GL5 3DE

Tewkesbury, GL20 5JU

Bristol, BS16 6BQ

Abingdon, OX14 5AX

Barnet, EN5 5UR

Cheltenham, GL53 7HG

Gloucester, GL1 3AJ

Romford, RM1 1BH

Tunbridge Wells, TN1 2AH

Wallington, SM6 8RG

Bristol, BS31 1EG

Bristol, BS7 8BN

Cheltenham, GL52 8RL

London, SW15 1RS

London, SW12 9SG

Horley, RH6 7AY

Morden, SM4 5BL

London, SW11 1JR

London, SW16 1HS

Bristol, BS8 2XZ


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7 Elms Parade, Oxford OX2 9LG
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101 London Road, Oxford OX3 9AE
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10 Temple Street, Bristol BS31 1EG
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