Andrews

4.34/5 rating 1072 reviews
  • 85% valuation accuracy
  • 86% recommend
  • 89% fee satisfaction
The branch is currently involved in Lettings, Property Management, Sales and Mortgage Services
Andrews



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“Great customer service...”

Mar 07,2019
Minithumbup
By: 'AM'
Mar 07,2019
0 people found
this helpful
We have a very good experience with the Andrews branch in Tunbridge Wells, the team was welcoming, helpful and happy to assist. It is definitely a good agency and I am happy to recommend it!...
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“Excellent...”

Feb 11,2019
Minithumbup
By: 'Julie'
Feb 11,2019
0 people found
this helpful
Friendly, helpful, professional service. I was kept informed throughout the sale. I'd highly recommend them if selling a property in the area. I dealt with Saqib, Jude and Eliza. All of whom were excellent....
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Comment on agent fees
They certainly earned their fees. Good for the service.
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“I wouldn't even give them 1 Star, you would need to pay me to stay in their properties again...”

Nov 14,2018
Minithumbdown
By: 'Not happy!'
Nov 14,2018
0 people found
this helpful
From day 1 they were a nightmare. They charged us an extortionate amount of fees and we were promised that it's because they don't charge renewal or exit fees however this was untrue. I was unable to be present for the handover on move in day. ...
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“Excellent Job...”

Oct 25,2018
Minithumbup
By: 'Chris'
Oct 25,2018
0 people found
this helpful
Brian took over this property from an online estate agent and there was a noticeable increase in the number of viewings we had since he took over. He managed to secure a sale quickly. He also needs to be commended for the amount of hard ...
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“AVOID -- especially students...”

Oct 10,2018
Minithumbdown
By: 'stanway'
Oct 10,2018
0 people found
this helpful
I rented a property from them last year (2017-18). Not only did the pictures not convey the truth about the property, at the end of our contract, we were swindled into paying for certain "damages" that was clearly set up beforehand by the agency. 1) My ...
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“Good post offer...”

Aug 15,2018
Minithumbdown
By: 'RW'
Aug 15,2018
0 people found
this helpful
The marketing team at Andrews in Westbury on Trym were proactive in setting up an open day and contacting prospective buyers. However, far too much reliance was placed on Andrews web based feedback, post viewing, rather than speaking directly to us their clients. In contrast, ...
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“Terrible, Avoid!...”

Aug 09,2018
Minithumbdown
By: 'Maysson'
Aug 09,2018
1 people found
this helpful
So shocked and upset. I should've read the reviews before starting the deal with this unprofessional company. No response at all! Tried to call two days in the row to get to my "lettings agent" and was promised to get a call back, but never ...
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Comment on agent fees
bad
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“Amazing service...”

Jul 20,2018
Minithumbup
By: 'Elund'
Jul 20,2018
0 people found
this helpful
No question in our minds about giving this company as a whole (we dealt with the Downend and Winterbourne branches) 5 stars. Our financial advisor, Russell, deserves a 5 star alone. The whole process of buying our house has been made stress free and it's all down ...
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Comment on agent fees
Good
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“Croydon/Purley...”

Jul 04,2018
Minithumbdown
By: 'Ange'
Jul 04,2018
0 people found
this helpful
Highly non recommendable. Extremely UNPROFESSIONAL! Was not given property details to view. Booked viewing for 1 day, the lady did not have keys and when i rang to find out where she was she told me she has to reschedule because she does not have the ...
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Comment on agent fees
Did not get that far because of the disappointment.
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“unprofessional...”

Jun 02,2018
Minithumbdown
By: 'Dan'
Jun 02,2018
0 people found
this helpful
shockingly unprofessional company, not even punctual. Mislead people then become very hard to reach, agent was late A very disappointing experience...
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“AVOID AT ALL COSTS!...”

May 28,2018
Minithumbdown
By: 'Mrs Packer'
May 28,2018
0 people found
this helpful
We have rented properties in London and Stroud over the last 11 years, and our experience with Andrews as our Lettings Agent has by far been the worst. The staff are inexperienced and lack full knowledge of the Lettings procedure and laws surrounding ASTs. When we ...
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Comment on agent fees
Very overpriced and disproportionate to the service provided
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“Obnoxious female...”

Apr 21,2018
Minithumbdown
By: 'Em'
Apr 21,2018
7 people found
this helpful
This has to be one of the least professional individuals I have encountered. Entering properties without official permission being just one of the issues. If you are a landlord she is great to have on your side, as a tenant she needs training in policy/ ...
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Comment on agent fees
Extortionate
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“very bad experience...”

Apr 17,2018
Minithumbdown
By: 'Summer'
Apr 17,2018
1 people found
this helpful
Agency was very helpful when they wanted to let us the flat, however, whenever we had issues, it was really difficult to get in touch with them. Getting the deposit back was a nightmare, even after our landlord agreed to pay us the deposit back. ...
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Comment on agent fees
fees are pretty high, for this amount of money, you do expect better
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“best personnal service...”

Mar 29,2018
Minithumbup
By: 'happy bunny'
Mar 29,2018
0 people found
this helpful
i purchased a property through andrews, linda townsley was the vendors dedicated estate agent. even though i was not paying andrews as i was not the vendor linda was fantastic. she kept me informed every week to let me know where each person was in ...
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Comment on agent fees
as stated i was not the vendor but the purchaser so i did not pay fees to andrews.
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“Unprofessional, sloppy and unhelpful...”

Mar 19,2018
Minithumbdown
By: 'Carlitos'
Mar 19,2018
2 people found
this helpful
We were living abroad for 9 years, during which time we paid Andrews a full management fee to manage all aspects of the property. After we gave notice to the last tenant that we needed to move back in because we were returning to live in ...
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“I have just contacted Andrews CEO (Mr Michael Robson) with ......”

Mar 02,2018
Minithumbdown
By: 'G. Peru'
Mar 02,2018
1 people found
this helpful
I have just contacted Andrews CEO (Mr Michael Robson) with a very lengthy email detailing every piece of evidence I have from my tenancy (14 months) with Andrews. To summarise, as the full review would be far too long: 1. Waste and recycling bins were full when ...
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Comment on agent fees
Awful; £95 for someone to inspect the property - yet when we move in, we have to complete the full inventory and return it to the letting agents ourselves, where lots of the original stains and marks were missed off. £30 per tenant for a referencing fee. £200 pet deposit where they request 'fumigation' of the property.
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“I have let my property through Andrews on a fully ......”

Feb 03,2018
Minithumbup
By: 'Tom T'
Feb 03,2018
0 people found
this helpful
I have let my property through Andrews on a fully managed basis for the past 3 years and have recently re-let with them. Their fees are competitive for the area but the main reason I will continue to use Andrews and for this recommendation is because ...
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“Brilliant service, property completed swiftly and Tayo ensured everything was ......”

Feb 02,2018
Minithumbup
By: 'Heather'
Feb 02,2018
0 people found
this helpful
Brilliant service, property completed swiftly and Tayo ensured everything was running to plan. Also very good at helping me as a first time buyer understand the process....
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“Rosie helped to market the property, including taking photos and ......”

Feb 02,2018
Minithumbup
By: 'Mark S'
Feb 02,2018
0 people found
this helpful
Rosie helped to market the property, including taking photos and giving advice on what to leave in or take out. She kept us up-to-date with weekly phone calls over a 9 month period! There were always helpful comments on the website after having shown someone round. ...
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Comment on agent fees
They worked hard for the fees so it was good value for money.
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“I have been renting a property managed by the Putney ......”

Jan 29,2018
Minithumbdown
By: 'LG'
Jan 29,2018
1 people found
this helpful
I have been renting a property managed by the Putney branch for a year now. I am appalled by their lack of professionalism. They witheld informations from us, lied to us and just 2 weeks ago deciced to carry over an inspection without my knowledge. Their ...
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Comment on agent fees
ok
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“Sales reps they sent (a different one each time) to ......”

Jan 27,2018
Minithumbdown
By: 'KP'
Jan 27,2018
2 people found
this helpful
Sales reps they sent (a different one each time) to show potential buyers round were woefully poor in knowledge. I asked to pull out of the contract as i was not happy and was told i would be breaking the contract, and then advised to ...
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“Rosie was very helpful getting the sale of my Mum's ......”

Jan 21,2018
Minithumbup
By: 'Jane C'
Jan 21,2018
0 people found
this helpful
Rosie was very helpful getting the sale of my Mum's house underway and was always kind, considerate and clear as well as doing a thoroughly professional job as an agent. Sally ably and cheerfully assisted from the word go helping manage all the viewings and ...
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Comment on agent fees
You get what you pay for and their service is worth every penny.
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“Kaan is down to earth and not pushy at all ......”

Jan 19,2018
Minithumbup
By: 'Jo'
Jan 19,2018
2 people found
this helpful
Kaan is down to earth and not pushy at all which I liked. He knows the market and was able to give me a valuation on the spot (which other agents couldn't do) and got my flat on rightmove the same day. I had several ...
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Comment on agent fees
Competitive
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“I completely agree with the previous review and other more ......”

Jan 12,2018
Minithumbdown
By: 'Anthonia'
Jan 12,2018
4 people found
this helpful
I completely agree with the previous review and other more recent reviews on Google review that mirror my exact experience with Andrews. Just type andrews letting and management reviews into Google and you will see! I wish I had read these reviews before using Andrews! ...
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Comment on agent fees
Terrible! Unduly high especially fir the poor service. Landlords and tenants beware!
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“This was of the hardest house sales I have experienced ......”

Nov 30,2017
Minithumbup
By: 'Michael Karanicola'
Nov 30,2017
0 people found
this helpful
This was of the hardest house sales I have experienced due to the buyers solicitors. H ad it not been for the professional and hard working team at ANDREWS Estate Agents I can confidently say that the sale would have fallen through. Tayo the assistant ...
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Comment on agent fees
Well worth every penny.
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“I am appalled with the lack of Service from the ......”

Nov 23,2017
Minithumbdown
By: 'Bennett'
Nov 23,2017
2 people found
this helpful
I am appalled with the lack of Service from the Purley Team. No communication from any of the Sales Advisors I am not impress! Not even a courtesy call, just to show their willingness to promote my property this was not forthcoming. A complete waste ...
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Comment on agent fees
Extortionate fee £14,000
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“When we moved in, nearly two years ago, Bobbie helped ......”

Nov 16,2017
Minithumbup
By: 'Claudia'
Nov 16,2017
0 people found
this helpful
When we moved in, nearly two years ago, Bobbie helped us to go through all the paper work and check-in. This was very easy and professional. Now, we are moving out and are still happy with the service Andrews provides, we receiving answers to our ...
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“I was a tenant in a property let by Andrews ......”

Nov 15,2017
Minithumbdown
By: 'fedupwithandrews'
Nov 15,2017
2 people found
this helpful
I was a tenant in a property let by Andrews in Hastings. The service given by Andrews was appalling overall, in the management of the property, sorting problems, lack of response to requests and finally holding onto a deposit and not replying to emails. I ...
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Comment on agent fees
indifferent
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“We had never sold a house before so this was ......”

Nov 11,2017
Minithumbup
By: 'Cath'
Nov 11,2017
0 people found
this helpful
We had never sold a house before so this was something we knew little about. Rose, Tayo and team were very supportive and provided a very professional service at all times. We are pleased that we chose Andrews to sell our house and would not ...
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Comment on agent fees
The fees were as expected.
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“We used Andrews Newbridge for our onward purchase. From start ......”

Nov 08,2017
Minithumbup
By: 'Georgia'
Nov 08,2017
0 people found
this helpful
We used Andrews Newbridge for our onward purchase. From start to finish the team made everything sure everything ran smoothly and were always available if we had any questions. Having had a frustrating experience with a less reputable Bath based estate agent, we'd be very ...
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Comment on agent fees
N/a
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
327 24 264 92 206 7 91 3 33 25

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Andrews

Individual Branch Awards

Bath, BA1

Gloucester, GL5

Tewkesbury, GL20

Bristol, BS16

Abingdon, OX14

Barnet, EN5

Cheltenham, GL53

Gloucester, GL1

Romford, RM1

Tunbridge Wells, TN1

Wallington, SM6

Bristol, BS31

Bristol, BS7

Cheltenham, GL52

London, SW15

London, SW12

Horley, RH6

Morden, SM4

London, SW11

London, SW16

Bristol, BS8

Firm rankings


Overall

Estate agents

Letting agents

View All 59 Branches


Andrews - Abingdon, OX14
Abingdon
16 High Street, Abingdon OX14 5AX
(16)
Andrews - Andrews Lettings and Management, Streatham Branch, London, SW16
Andrews Lettings and Management, Streatham Branch
266-268 Streatham High Road, London SW16 1HS
(21)
Andrews - Balham London, London, SW12
Balham London
2-3 Balham Station Road, London SW12 9SG
(93)
show all branches (59)
Andrews - Barnet, EN5
Barnet
69 High Street, Barnet EN5 5UR
(28)
Andrews - Bath, BA1
Bath
1 Camden Road, Bath BA1 6BT
(5)
Andrews - Bath, BA2
Bath
9 Wellsway Bear Flat, Bath BA2 4QL
(24)
Andrews - Bath Newbridge, Bath, BA1
Bath Newbridge
43 Newbridge RoadNewbridge, Bath BA1 3HF
(71)
Andrews - Bexhill On Sea, Bexhill on Sea, TN39
Bexhill On Sea
1 Sackville Road, Bexhill on Sea TN39 3JB
(0)
Andrews - Bexhill On Sea, Bexhill on Sea, TN40
Bexhill On Sea
26 Devonshire Road, Bexhill on Sea TN40 1AS
(0)
Andrews - Botley, Oxford, OX2
Botley
7 Elms Parade, Oxford OX2 9LG
(4)
Andrews - Bristol, BS1
Bristol
131 St Georges Road, Bristol BS1 5UW
(5)
Andrews - Bristol, BS16
Bristol
12 Badminton Road Downend, Bristol BS16 6BQ
(27)
Andrews - Bristol, BS30
Bristol
87 Bath Road, Bristol BS30 9DF
(4)
Andrews - Bristol, BS31
Bristol
The Clock House Bath Hill, Bristol BS31 1HL
(0)
Andrews - Bristol, BS3
Bristol
215 North Street, Bristol BS31JA
(5)
Andrews - Bristol, BS37
Bristol
84 Station Road, Bristol BS37 4PH
(5)
Andrews - Bristol, BS7
Bristol
80 -82 Gloucester Road Bishopston, Bristol BS7 8BN
(35)
Andrews - Bristol, BS8
Bristol
158 Whiteladies Road Clifton, Bristol BS8 2XZ
(41)
Andrews - Bristol, BS9
Bristol
4 High Street, Bristol BS9 3DU
(12)
Andrews - Bromley, BR6
Bromley
300 High Street, Bromley BR6 0NF
(4)
Andrews - Carshalton, SM5
Carshalton
40 High Street, Carshalton SM5 3AH
(1)
Andrews - Cheltenham, GL52
Cheltenham
266 London Road Charlton Kings, Cheltenham GL52 6HS
(0)
Andrews - Cheltenham, GL52
Cheltenham
Mill Parade Church Road Bishops Cleeve, Cheltenham GL52 8RL
(6)
Andrews - Cheltenham, GL53
Cheltenham
11 Bath Road, Cheltenham GL53 7HG
(36)
Andrews - Cheltenham, GL53
Cheltenham
176 Bath Road Leckhampton, Cheltenham GL53 7NF
(0)
Andrews - Coulsdon, CR5
Coulsdon
137 Brighton Road, Coulsdon CR5 2NJ
(20)
Andrews - Dartford, DA14
Dartford
12 St Johns Parade High Street Sidcup, Dartford DA14 6ES
(0)
Andrews - Eastbourne, BN21
Eastbourne
20 Cornfield Road, Eastbourne BN21 4QE
(4)
Andrews - Gloucester, GL1
Gloucester
5 Worcester Street, Gloucester GL1 3AJ
(24)
Andrews - Gloucester, GL5
Gloucester
24 King Street, Gloucester GL5 3DE
(20)
Andrews - Hastings, TN34
Hastings
Andrews Building Robertson Street, Hastings TN34 1HY
(7)
Andrews - Headington, Oxford, OX3
Headington
101 London Road, Oxford OX3 9AE
(10)
Andrews - Horley, RH6
Horley
5 Consort Way, Horley RH6 7AF
(1)
Andrews - Horley, RH6
Horley
12-14 High Street, Horley RH6 7AY
(12)
Andrews - Keynsham, Bristol, BS31
Keynsham
10 Temple Street, Bristol BS31 1EG
(20)
Andrews - Kidlington, OX5
Kidlington
9 High Street, Kidlington OX5 2DH
(1)
Andrews - London, NW9
London
526 Kingsbury Road, London NW9 9HE
(5)
Andrews - London, SW11
London
233 Lavender Hill, London SW11 1JR
(18)
Andrews - London, SW15
London
170- 172 Putney High Street, London SW15 1RS
(47)
Andrews - London, SW18
London
362 Garratt Lane Earlsfield , London SW18 4ES
(21)
Andrews - London, SW18
London
2a Replingham Road Southfields, London SW18 5LS
(0)
Andrews - Mitcham, CR4
Mitcham
5-7 Upper Green East, Mitcham CR4 2PE
(3)
Andrews - Morden, SM4
Morden
84 London Road, Morden SM4 5BA
(0)
Andrews - Morden, SM4
Morden
28 Crown Lane, Morden SM4 5BL
(15)
Andrews - New Malden, KT3
New Malden
48 High Street, New Malden KT3 4EZ
(0)
Andrews - Oxford, OX4
Oxford
59 Between Towns Road Cowley, Oxford OX4 3LR
(1)
Andrews - Princes Buildings, Bath, BA1
Princes Buildings
1 Princes Buildings, George Street, Bath BA1 2EY
(42)
Andrews - Purley, CR8
Purley
909911 Brighton Road, Purley CR8 2BP
(16)
Andrews - Quedgeley, Gloucester, GL2
Quedgeley
Unit 2B, Quedgeley District Centre, Gloucester GL2 4PE
(3)
Andrews - Redhill, RH1
Redhill
24 Station Road, Redhill RH1 1PD
(57)
Andrews - Romford, RM1
Romford
20 North Street, Romford RM1 1BH
(125)
Andrews - Sevenoaks, TN13
Sevenoaks
109 High Street, Sevenoaks TN13 1UP
(0)
Andrews - Sutton, SM3
Sutton
532 London Road North Cheam, Sutton SM3 8HW
(3)
Andrews - Swindon, SN1
Swindon
24 Wood Street Old Town, Swindon SN1 4AB
(2)
Andrews - Tewkesbury, GL20
Tewkesbury
128 High Street, Tewkesbury GL20 5JU
(42)
Andrews - Tunbridge Wells, TN1
Tunbridge Wells
11 Grosvenor Road, Tunbridge Wells TN1 2AH
(15)
Andrews - Wallington, SM6
Wallington
2 Wallington Square Wallington, Wallington SM6 8RG
(48)
Andrews - Witney, OX28
Witney
26-28 Corn Street, Witney OX28 6BL
(3)
Andrews - Worcester Park, KT4
Worcester Park
50 Central Road, Worcester Park KT4 8HY
(0)


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