Andrews
4.3/5, 1080 reviews
85% recommended
93% sales valuation accuracy
97% sales fee satisfaction
89% lettings valuation accuracy
87% lettings fee satisfaction
The branch is currently involved in Lettings, Property Management, Sales and Mortgage Services show more The branch is currently involved in Lettings, Property Management, Sales and Mortgage Services

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £115,000 £2,500,000
Lettings 89% 87% £315 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
328 25 264 97 207 7 91 3 32 26
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS TPOS Lettings
Latest Properties

No Properties

“Staff refuse to keep in contact...”

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Aug 19,2019
Minithumbdown
By: 'Ray McGrath'
Aug 19,2019
0 people found
this helpful
Attempted to rent a property with Andrews. Needed a guarantor to make an offer. Called repeatedly to ask for a copy of the T's & C's for the guarantor and was told each time someone would be in touch with me. No one ever did, and ...
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“Absolutely AwfulI cannot state just how dis......”

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Aug 09,2019
Minithumbdown
By: 'Matthew Shaw'
Aug 09,2019
0 people found
this helpful
Absolutely Awful I cannot state just how dissatisfied by Andrews services I have been. As per most of the reviews, in the initial period where they were taking your money they were very helpful, but beyond that it has been shocking. Charging at every opportunity ...
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“Avoid...”

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Jul 20,2019
Minithumbdown
By: 'Richard Stratford'
Jul 20,2019
0 people found
this helpful
Very poor at both beginning and end of tenancy contract. Lies and delays when renting out property, seeking only to drive up price for landlord. Unnecessary delays getting deposit returned (still waiting). Would not use again....
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“Money-Hungry Predators - Avoid!...”

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Jun 09,2019
Minithumbdown
By: 'Martin Lawson-Smith'
Jun 09,2019
1 people found
this helpful
Extremely poor agents with a voracious and insatiable appetite for extracting every possible penny from their unfortunate tenants. Their website, comically, makes boasts about their ethical credentials, but the reality is very different. Repeated requests for the return of the part of our deposit held ...
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Comment on agent fees
Charge every penny they can possibly get away with.
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“Very unprofessional...”

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Jun 01,2019
Minithumbdown
By: 'Clover Ground'
Jun 01,2019
1 people found
this helpful
We are the tenant people of Clover Ground in Westbury. They came for viewing while we are still in Bed with out let in us know! Also the first time they came and they leave the door unlocked....
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Comment on agent fees
N/A
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“Worst estate agency EVER...”

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May 30,2019
Minithumbdown
By: 'LLV'
May 30,2019
1 people found
this helpful
This by far has been the worst agency i have EVER used. Not only are they lazy, overcharge on admin fees even though they did nothing, extremely bad at communication with tenants, not helpful at all, never completed checks which they should have and never ...
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Comment on agent fees
Bad - and they did nothing on the admin side
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“GREAT SERVICE...”

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Apr 25,2019
Minithumbup
By: 'GOOD LOCAL AGENT'
Apr 25,2019
0 people found
this helpful
I bought a property from Andrews and a year later they found tenants for same property. On both occasions I found all staff (Marcus, Simon, Ruth, Becky) to be helpful and accommodating throughout the process....
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Comment on agent fees
I think the letting fees to the landlord are very fair.
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“Dishonest and Illegal...”

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Apr 06,2019
Minithumbdown
By: 'Disappointed'
Apr 06,2019
0 people found
this helpful
Andrews Headington found me tenants who had only six months left on their right to live and work in the UK. This was of little concern to Andrews who wanted the tenants and the landlord to sign a 12 month tenancy agreement. Andrews did so in ...
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By: Carol Matheson
Jun 06, 2019
View all comments (3)
Andrews behaviour was both disingenuous and unprofessional. Did not explain any of the above to me as a Client. All I got was someone calling to tell me I must sign a form from Andrews saying that I know that the tenant had only six months left on their visa.. No explanations, no choice of would I like to sign for a different, shorter period. No option of that because that might result in less commission for Andrews? Instead dump the issue on the Landlord if the visa is not renewed. Arrogant, di ...

“Great customer service...”

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Mar 07,2019
Minithumbup
By: 'AM'
Mar 07,2019
0 people found
this helpful
We have a very good experience with the Andrews branch in Tunbridge Wells, the team was welcoming, helpful and happy to assist. It is definitely a good agency and I am happy to recommend it!...
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“Excellent...”

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Feb 11,2019
Minithumbup
By: 'Julie'
Feb 11,2019
0 people found
this helpful
Friendly, helpful, professional service. I was kept informed throughout the sale. I'd highly recommend them if selling a property in the area. I dealt with Saqib, Jude and Eliza. All of whom were excellent....
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Comment on agent fees
They certainly earned their fees. Good for the service.
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“I wouldn't even give them 1 Star, you would need to pay me to stay in their properties again...”

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Nov 14,2018
Minithumbdown
By: 'Not happy!'
Nov 14,2018
1 people found
this helpful
From day 1 they were a nightmare. They charged us an extortionate amount of fees and we were promised that it's because they don't charge renewal or exit fees however this was untrue. I was unable to be present for the handover on move in day. ...
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“Excellent Job...”

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Oct 25,2018
Minithumbup
By: 'Chris'
Oct 25,2018
0 people found
this helpful
Brian took over this property from an online estate agent and there was a noticeable increase in the number of viewings we had since he took over. He managed to secure a sale quickly. He also needs to be commended for the amount of hard ...
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“AVOID -- especially students...”

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Oct 10,2018
Minithumbdown
By: 'stanway'
Oct 10,2018
1 people found
this helpful
I rented a property from them last year (2017-18). Not only did the pictures not convey the truth about the property, at the end of our contract, we were swindled into paying for certain "damages" that was clearly set up beforehand by the agency. 1) My ...
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“Good post offer...”

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Aug 15,2018
Minithumbdown
By: 'RW'
Aug 15,2018
0 people found
this helpful
The marketing team at Andrews in Westbury on Trym were proactive in setting up an open day and contacting prospective buyers. However, far too much reliance was placed on Andrews web based feedback, post viewing, rather than speaking directly to us their clients. In contrast, ...
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“Terrible, Avoid!...”

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Aug 09,2018
Minithumbdown
By: 'Maysson'
Aug 09,2018
1 people found
this helpful
So shocked and upset. I should've read the reviews before starting the deal with this unprofessional company. No response at all! Tried to call two days in the row to get to my "lettings agent" and was promised to get a call back, but never ...
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Comment on agent fees
bad
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“Amazing service...”

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Jul 20,2018
Minithumbup
By: 'Elund'
Jul 20,2018
0 people found
this helpful
No question in our minds about giving this company as a whole (we dealt with the Downend and Winterbourne branches) 5 stars. Our financial advisor, Russell, deserves a 5 star alone. The whole process of buying our house has been made stress free and it's all down ...
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Comment on agent fees
Good
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“Croydon/Purley...”

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Jul 04,2018
Minithumbdown
By: 'Ange'
Jul 04,2018
0 people found
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Highly non recommendable. Extremely UNPROFESSIONAL! Was not given property details to view. Booked viewing for 1 day, the lady did not have keys and when i rang to find out where she was she told me she has to reschedule because she does not have the ...
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Comment on agent fees
Did not get that far because of the disappointment.
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“unprofessional...”

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Jun 02,2018
Minithumbdown
By: 'Dan'
Jun 02,2018
0 people found
this helpful
shockingly unprofessional company, not even punctual. Mislead people then become very hard to reach, agent was late A very disappointing experience...
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“AVOID AT ALL COSTS!...”

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May 28,2018
Minithumbdown
By: 'Mrs Packer'
May 28,2018
0 people found
this helpful
We have rented properties in London and Stroud over the last 11 years, and our experience with Andrews as our Lettings Agent has by far been the worst. The staff are inexperienced and lack full knowledge of the Lettings procedure and laws surrounding ASTs. When we ...
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Comment on agent fees
Very overpriced and disproportionate to the service provided
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“Obnoxious female...”

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Apr 21,2018
Minithumbdown
By: 'Em'
Apr 21,2018
7 people found
this helpful
This has to be one of the least professional individuals I have encountered. Entering properties without official permission being just one of the issues. If you are a landlord she is great to have on your side, as a tenant she needs training in policy/ ...
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Comment on agent fees
Extortionate
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“very bad experience...”

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Apr 17,2018
Minithumbdown
By: 'Summer'
Apr 17,2018
1 people found
this helpful
Agency was very helpful when they wanted to let us the flat, however, whenever we had issues, it was really difficult to get in touch with them. Getting the deposit back was a nightmare, even after our landlord agreed to pay us the deposit back. ...
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Comment on agent fees
fees are pretty high, for this amount of money, you do expect better
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“best personnal service...”

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Mar 29,2018
Minithumbup
By: 'happy bunny'
Mar 29,2018
0 people found
this helpful
i purchased a property through andrews, linda townsley was the vendors dedicated estate agent. even though i was not paying andrews as i was not the vendor linda was fantastic. she kept me informed every week to let me know where each person was in ...
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Comment on agent fees
as stated i was not the vendor but the purchaser so i did not pay fees to andrews.
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“Unprofessional, sloppy and unhelpful...”

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Mar 19,2018
Minithumbdown
By: 'Carlitos'
Mar 19,2018
2 people found
this helpful
We were living abroad for 9 years, during which time we paid Andrews a full management fee to manage all aspects of the property. After we gave notice to the last tenant that we needed to move back in because we were returning to live in ...
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“I have just contacted Andrews CEO (Mr Michael Robson) with ......”

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Mar 02,2018
Minithumbdown
By: 'G. Peru'
Mar 02,2018
1 people found
this helpful
I have just contacted Andrews CEO (Mr Michael Robson) with a very lengthy email detailing every piece of evidence I have from my tenancy (14 months) with Andrews. To summarise, as the full review would be far too long: 1. Waste and recycling bins were full when ...
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Comment on agent fees
Awful; £95 for someone to inspect the property - yet when we move in, we have to complete the full inventory and return it to the letting agents ourselves, where lots of the original stains and marks were missed off. £30 per tenant for a referencing fee. £200 pet deposit where they request 'fumigation' of the property.
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“I have let my property through Andrews on a fully ......”

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Feb 03,2018
Minithumbup
By: 'Tom T'
Feb 03,2018
0 people found
this helpful
I have let my property through Andrews on a fully managed basis for the past 3 years and have recently re-let with them. Their fees are competitive for the area but the main reason I will continue to use Andrews and for this recommendation is because ...
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“Brilliant service, property completed swiftly and Tayo ensured everything was ......”

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Feb 02,2018
Minithumbup
By: 'Heather'
Feb 02,2018
0 people found
this helpful
Brilliant service, property completed swiftly and Tayo ensured everything was running to plan. Also very good at helping me as a first time buyer understand the process....
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“Rosie helped to market the property, including taking photos and ......”

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Feb 02,2018
Minithumbup
By: 'Mark S'
Feb 02,2018
0 people found
this helpful
Rosie helped to market the property, including taking photos and giving advice on what to leave in or take out. She kept us up-to-date with weekly phone calls over a 9 month period! There were always helpful comments on the website after having shown someone round. ...
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Comment on agent fees
They worked hard for the fees so it was good value for money.
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“I have been renting a property managed by the Putney ......”

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Jan 29,2018
Minithumbdown
By: 'LG'
Jan 29,2018
1 people found
this helpful
I have been renting a property managed by the Putney branch for a year now. I am appalled by their lack of professionalism. They witheld informations from us, lied to us and just 2 weeks ago deciced to carry over an inspection without my knowledge. Their ...
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Comment on agent fees
ok
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“Sales reps they sent (a different one each time) to ......”

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Jan 27,2018
Minithumbdown
By: 'KP'
Jan 27,2018
2 people found
this helpful
Sales reps they sent (a different one each time) to show potential buyers round were woefully poor in knowledge. I asked to pull out of the contract as i was not happy and was told i would be breaking the contract, and then advised to ...
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“Rosie was very helpful getting the sale of my Mum's ......”

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Jan 21,2018
Minithumbup
By: 'Jane C'
Jan 21,2018
0 people found
this helpful
Rosie was very helpful getting the sale of my Mum's house underway and was always kind, considerate and clear as well as doing a thoroughly professional job as an agent. Sally ably and cheerfully assisted from the word go helping manage all the viewings and ...
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Comment on agent fees
You get what you pay for and their service is worth every penny.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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